Blackbe;rry CLIENT FOR NOVELL GROUPWISE MESSENGER User manual

User Guide
BlackBerry Client for Novell Groupwise Messenger
BlackBerry Smartphone with a Touch Screen
Version: 2.2

SWDT374221-430826-0811034840-001

Contents
Basics............................................................................................................................................................................................................................................. 3
About BlackBerry Client for Novell GroupWise Messenger............................................................................................................................................................ 3
Log in to the BlackBerry Client for Novell GroupWise Messenger................................................................................................................................................. 3
Log out of the BlackBerry Client for Novell GroupWise Messenger.............................................................................................................................................. 3
Delete the BlackBerry Client for Novell GroupWise Messenger.................................................................................................................................................... 3
Contacts........................................................................................................................................................................................................................................ 5
About contacts....................................................................................................................................................................................................................................... 5
Add a contact......................................................................................................................................................................................................................................... 5
View a contact's information............................................................................................................................................................................................................... 5
Associate a contact with a contact in the main contact list on your BlackBerry device............................................................................................................ 5
Change a contact's display picture..................................................................................................................................................................................................... 5
Hide the display pictures that appear beside contacts in the contact list................................................................................................................................... 6
Rename a contact.................................................................................................................................................................................................................................. 6
Block a contact....................................................................................................................................................................................................................................... 6
Unignore a contact................................................................................................................................................................................................................................ 6
Delete a contact..................................................................................................................................................................................................................................... 7
A contact no longer appears in my contact list................................................................................................................................................................................. 7
Folders........................................................................................................................................................................................................................................... 9
Add a folder............................................................................................................................................................................................................................................ 9
Move a contact to a folder.................................................................................................................................................................................................................... 9
Rename a folder..................................................................................................................................................................................................................................... 9
Delete a folder........................................................................................................................................................................................................................................ 9
Organize offline contacts..................................................................................................................................................................................................................... 9
Conversations.............................................................................................................................................................................................................................. 11
Send a message..................................................................................................................................................................................................................................... 11
Send a message to a user that is not in your contact list................................................................................................................................................................ 11
Open a conversation............................................................................................................................................................................................................................. 11
Add an emoticon.................................................................................................................................................................................................................................... 11
Switch conversations............................................................................................................................................................................................................................. 11
Call or send an email message to a contact quickly during a conversation................................................................................................................................. 11
Send a conversation as an email message......................................................................................................................................................................................... 11
Copy a conversation.............................................................................................................................................................................................................................. 12
Clear a conversation.............................................................................................................................................................................................................................. 12
End a conversation................................................................................................................................................................................................................................ 12
Send a broadcast message................................................................................................................................................................................................................... 12
Start a conference................................................................................................................................................................................................................................. 12
View a list of conference participants................................................................................................................................................................................................ 13

Leave a conference................................................................................................................................................................................................................................ 13
Stop grouping messages in conversations........................................................................................................................................................................................ 13
I am not receiving notification for incoming messages................................................................................................................................................................... 13
Text sometimes changes after I type it............................................................................................................................................................................................... 13
Conversation history.................................................................................................................................................................................................................. 15
View the conversation history for a contact...................................................................................................................................................................................... 15
Delete a conversation history.............................................................................................................................................................................................................. 15
Availability.................................................................................................................................................................................................................................... 17
About the availability status................................................................................................................................................................................................................ 17
Change your availability status........................................................................................................................................................................................................... 17
Create a custom availability status..................................................................................................................................................................................................... 17
Delete your custom availability statuses............................................................................................................................................................................................ 17
Set your availability indicator to reflect your device status............................................................................................................................................................ 17
Hide the status messages that appear beside contacts in the contact list.................................................................................................................................. 18
Receive notification when a contact becomes available................................................................................................................................................................. 18
About sound profiles............................................................................................................................................................................................................................. 18
Change a sound profile......................................................................................................................................................................................................................... 18
Legal notice.................................................................................................................................................................................................................................. 19

Basics
About BlackBerry Client for Novell GroupWise Messenger
You can use BlackBerry® Client for Novell® GroupWise® Messenger to chat with other Novell® GroupWise® Messenger users using your
BlackBerry device. To use the client, you must have a Novell GroupWise Messenger user name. If you do not have a user name, contact
your administrator.
You can send and receive email messages and use other applications on your device while the client is running. When you receive a new
instant message, an icon appears in the device status section of the screen.
Log in to the BlackBerry Client for Novell GroupWise Messenger
If you do not remember your user name or password, contact your administrator.
1. In the BlackBerry® Client for Novell® GroupWise® Messenger, type your user name and password.
2. Perform any of the following actions:
• To avoid typing your password each time that you log in, select the Save Password check box.
•To log in to the client automatically each time that you turn on your BlackBerry device, select the Automatically log me in check
box.
3. Click Log In.
Log out of the BlackBerry Client for Novell GroupWise Messenger
When you log out of BlackBerry® Client for Novell® GroupWise® Messenger, you do not receive messages on your BlackBerry device. If
you log out without closing existing conversations, you can access them again the next time that you log in.
1. On the Contact list screen, press the Menu key.
2. Click Log Out.
Delete the BlackBerry Client for Novell GroupWise Messenger
1. In the device options, click Advanced Options.
2. Click Applications.
3. Highlight the BlackBerry® Client for Novell® GroupWise® Messenger application.
4. Press the Menu key.
5. Click Delete.
User Guide Basics
3

User Guide Contacts
4

Contacts
About contacts
Your contact list displays your list of individual contacts. BlackBerry® Client for Novell® GroupWise® Messenger uses your existing Novell
GroupWise Messenger contact list.
Add a contact
1. On the Contact list screen, press the Menu key.
2. Click Add Contact.
3. Click a folder.
4. In the User ID field, perform one of the following actions:
• Type a user name.
• Type part of a user name. Click a user name.
• Type part of a user name. Click Lookup. Click a contact.
5. Click OK.
6. To associate the contact with a contact in the main contact list on your BlackBerry® device, perform one of the following actions:
• If the contact is in your main contact list, click Select Contact. Click an email address.
• If the contact is not in your main contact list, click New Contact. Type the contact information. Press the Menu key. Click Save.
View a contact's information
1. On the contact list screen, highlight a contact.
2. Press the Menu key.
3. Click View Contact Info.
Associatea contactwith acontact inthe maincontact liston yourBlackBerry device
You can associate a contact from your client with a contact in your main contact list who has an email address, phone number, or both.
You can then complete some tasks more quickly, such as calling or sending an email message to the contact quickly during a conversation.
1. On the Contact list screen, highlight a contact.
2. Press the Menu key.
3. Click Link to BlackBerry Contact.
4. Perform one of the following actions:
• If the contact is in your main contact list, click Select Contact. Click an email address.
• If the contact is not in your main contact list, click New Contact. Type the contact information. Press the Menu key. Click Save.
Change a contact's display picture
1. On the Contact list screen, click a contact.
User Guide Contacts
5

2. Click View Contact Info.
3. If necessary, associate the contact with a contact in the main contact list.
4. Press the Menu key.
5. Click Change Picture.
6. Click a picture.
7. Center the picture in the box.
8. Press the Menu key.
9. Click Crop and Save.
10. Press the Menu key.
11. Click Save.
Hide the display pictures that appear beside contacts in the contact list
1. On the Contact list screen, press the Menu key.
2. Click Options.
3. Change the Show Contact Pictures field to No.
4. Press the Menu key.
5. Click Save.
Rename a contact
1. On the contact list screen, highlight a contact.
2. Press the Menu key.
3. Click Edit Nickname.
4. Type a name.
5. Click OK.
Block a contact
If you block a contact, you appear as offline in that contact's contact list.
1. On the contact list screen, highlight a contact.
2. Press the Menu key.
3. Click Ignore.
To unblock a contact, highlight an ignored contact. Click Unignore.
Unignore a contact
1. On the contact list, in the Ignored list, click an ignored contact.
2. Click Unignore.
User Guide Hide the display pictures that appear beside contacts in the contact list
6

Delete a contact
1. On the contact list screen, highlight a contact.
2. Press the Menu key.
3. Click Remove.
4. Click Delete.
Note: Deleting a contact from your contact list does not remove you from that contact's contact list.
A contact no longer appears in my contact list
Try performing the following actions:
• If you have set your collaboration client to hide offline contacts, organize offline contacts so that you can view offline contacts.
• If you have collapsed the group that the contact is in, expand the group. On the Contact list screen, click the group.
User Guide Delete a contact
7

User Guide Folders
8

Folders
Add a folder
1. On the Contact list screen, press the Menu key.
2. Click Add Folder.
3. Type a folder name.
4. Click OK.
Move a contact to a folder
1. On the contact list screen, highlight a contact.
2. Press the Menu key.
3. Click Move.
4. In the Select Folder drop-down list, click a folder.
Rename a folder
1. On the contact list screen, highlight a folder.
2. Press the Menu key.
3. Click Rename Folder.
4. Type a name for the folder.
5. Click OK.
Delete a folder
When you delete a folder, all of the contacts in the folder are deleted from your contact list.
1. On the Contact list screen, highlight a folder.
2. Press the Menu key.
3. Click Delete Folder.
4. Click Delete.
Organize offline contacts
1. On the Contact list screen, press the Menu key.
2. Click Options.
3. In the Show Offline Contacts drop-down list, click one of the following options:
• To group offline contacts, click Folder.
• To hide offline contacts, click No.
• To view offline contacts, click Yes.
4. Press the Menu key.
User Guide Folders
9

5. Click Save.
User Guide Organize offline contacts
10

Conversations
Send a message
1. On the Contact list screen, click an online contact.
2. Type a message.
3. Press the Enter key.
Send a message to a user that is not in your contact list
1. On the Contact list screen, press the Menu key.
2. Click Send Message To....
3. Type a user name.
4. Click OK.
Open a conversation
Conversations appear in the Conversations folder and in the main message list on your BlackBerry® device.
On the Contact list screen, in the Conversations folder, click a contact.
Add an emoticon
1. When you are composing a message, press the Emoticon key.
2. Click an emoticon.
Switch conversations
1. During a conversation, press the Menu key.
2. Click Switch Conversation.
3. Click a contact.
Call or send an email message to a contact quickly during a conversation
To perform this task, the contact from your client must be associated with a contact in the main contact list on your BlackBerry® device.
During a conversation, perform any of the following actions:
• Press the Menu key.Click Call <Contact Name>.
• Press the Menu key.Click Email <Contact Name>.
Send a conversation as an email message
1. During a conversation, press the Menu key.
User Guide Conversations
11

2. Click Email Conversation.
Copy a conversation
1. During a conversation, press the Menu key.
2. Click Copy Conversation.
Clear a conversation
1. During a conversation, press the Menu key.
2. Click Clear Conversation.
End a conversation
1. During a conversation, press the Menu key.
2. Click End Conversation.
Send a broadcast message
You can send a broadcast message to all contacts in a folder or to individual contacts. Recipients cannot reply to broadcast messages.
1. On the Contact list screen, press the Menu key.
2. Click Broadcast Message.
3. Complete the Announcement field.
4. If you have administrator permissions and want to send the broadcast message to all the users on the server, select the System
message check box. Click OK.
5. Click Recipients.
6. In the Folder drop-down list, click a folder.
7. Perform one of the following actions:
• To send the broadcast message to all of the contacts in the folder, select the Select All check box.
• To send the broadcast message to individual contacts in the folder, select the check box beside the contacts.
8. Click OK.
9. Click OK.
Start a conference
1. During a conversation, press the Menu key.
2. Click Invite to Conference.
3. In the drop-down list, click a contact.
4. Type a message.
5. Click OK.
User Guide Copy a conversation
12

View a list of conference participants
1. During a conference, press the Menu key.
2. Click View Participants.
Leave a conference
1. During a conference, press the Menu key.
2. Click Leave Conference.
Stop grouping messages in conversations
In a conversation, by default, consecutive messages that you send or receive are grouped together.
1. On the Contact list screen, press the Menu key.
2. Click Options.
3. In the Group Messages in Conversation drop-down list, click No.
4. Press the Menu key.
5. Click Save.
I am not receiving notification for incoming messages
In the sounds application, try performing the following actions:
• Verify that the All Alerts Off sound profile is not selected.
• Verify that the Volume fields for the Enterprise Messenger New Message item are not set to Silent.
• Change the notification options for the Enterprise Messenger New Message item.
Text sometimes changes after I type it
If AutoText recognizes specific text, it is designed to replace the text that you type with the AutoText entry automatically.
• To view or change AutoText entries, during a conversation, press the Menu key. Click Edit AutoText.
For more information about AutoText, click Help on your BlackBerry® device.
User Guide View a list of conference participants
13

User Guide Conversation history
14

Conversation history
View the conversation history for a contact
To perform this task, on the Options screen, the Save Message History field must be set to save conversations on your BlackBerry® device
or on a media card.
1. On the Contact list screen, highlight a contact.
2. Press the Menu key.
3. Click View History.
4. Click a conversation history.
Delete a conversation history
1. On the Contact list screen, highlight a contact.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Perform one of the following actions:
• To delete the conversation history for an individual contact, click Delete Contact's History.
• To delete the conversation history for all contacts, click Delete Complete History.
User Guide Conversation history
15

User Guide Availability
16

Availability
About the availability status
Your availability status is made up of a status message and an availability indicator. You can create custom availability statuses by typing
your own status message and choosing an availability indicator that reflects your status.
Change your availability status
1. On the Contact list screen, press the Menu key.
2. Click My Status.
3. Click an availability status.
Create a custom availability status
1. On the Contact list screen, press the Menu key.
2. Click My Status.
3. Perform one of the following actions:
• To type a status message and use your current availability indicator, click Personal Message. Type a status message.
•To type a status message and choose an availability indicator, click Custom Status. Type a status message. In the Show As drop-
down list, click an availability option.
4. Click OK.
Delete your custom availability statuses
1. On the Contact list screen, press the Menu key.
2. Click My Status.
3. Click Clear All Custom Statuses.
Set your availability indicator to reflect your device status
To perform this task, your availability indicator must be set to Online.
You can set your availability indicator to change to Away when you do not use your BlackBerry® device for the duration of time that you
set. When you use your device again, the availability indicator changes back to Online.
1. On the Contact list screen, press the Menu key.
2. Click Options.
3. Change the Show me as Away when idle for field to a duration of time.
4. Press the Menu key.
5. Click Save.
User Guide Availability
17

Hide the status messages that appear beside contacts in the contact list
1. On the Contact list screen, press the Menu key.
2. Click Options.
3. Change the Show Status Messages field to No.
4. Press the Menu key.
5. Click Save.
Receive notification when a contact becomes available
1. On the contact list screen, highlight an offline contact.
2. Press the Menu key.
3. Click Alert Me.
4. Click OK.
To stop receiving notifications, highlight a contact. Press the Menu key. Click Clear Alert.
About sound profiles
You can set notification options, such as vibrate or tone, for the client in the sounds application. The Enterprise Messenger Alert sound
profile specifies how you are notified when a contact that you have set an availability alert for becomes available. The Enterprise Messenger
New Message sound profile specifies how you are notified of incoming instant messages.
Change a sound profile
1. In the sounds application, perform one of the following actions:
• To change the Normal sound profile, click Ringtones.
• To change a custom sound profile, click Custom Profiles. Click a profile.
2. Click the application or item that you want to change.
3. Change the notification information.
4. Press the Menu key.
5. Click Save.
User Guide Hide the status messages that appear beside contacts in the contact list
18