Bogen Nyquist C4000 Series User manual

User Manual
Nyquist C4000 Series
Version 2.0
2019 Bogen Communications, Inc.
All rights reserved.
740-00126A
191211

Cisco SPA112 and the Phone Adapter Configuration Utility are copyrighted by Cisco, Inc. All other
copyrights and trademarks are the properties of their respective owners.

iii
Contents
List of Figures ............................................................................. vii
List of Tables ............................................................................... xi
1 Introducing the C4000 System.................................................... 1
1.1 Using the Web-Based User Interface ..............................................2
1.1.1 Accessing the Dashboard......................................................2
1.1.2 Making UI Selections...............................................................6
1.2 Getting Help..............................................................................................7
2 Managing Audio Distribution ..................................................... 9
2.1 Managing Line-Input Sources......................................................... 11
2.2 Managing Songs .................................................................................. 13
2.2.1 Viewing the Song List........................................................... 13
2.2.2 Playing Songs Directly from a USB Memory Stick .... 14
2.2.3 Uploading Songs from a USB Memory Stick .............. 15
2.2.4 Adding Songs.......................................................................... 15
2.2.5 Editing Song Information ................................................... 18
2.2.6 Deleting a Song...................................................................... 18
2.3 Managing Playlists............................................................................... 19
2.3.1 Viewing Playlists ..................................................................... 19
2.3.2 Creating a Playlist .................................................................. 20
2.3.3 Adding Songs to a Playlist.................................................. 23
2.3.4 Changing Song Order in a Playlist .................................. 24
2.3.5 Deleting a Song from a Playlist ........................................ 24
2.3.6 Editing a Playlist ..................................................................... 24
2.3.7 Deleting a Playlist .................................................................. 25
2.4 Using Internet Radio Services ......................................................... 25
2.4.1 Viewing Internet Radio Services....................................... 26
2.4.2 Adding a Source..................................................................... 27
2.4.3 Deleting a Source................................................................... 30
2.4.4 Managing Credentials.......................................................... 30
2.4.4.1 Viewing Credentials.............................................. 30
2.4.4.2 Add Credentials...................................................... 31
2.4.4.3 Edit Credential ........................................................ 32
2.4.4.4 Delete Credentials................................................. 33
2.4.5 SOUNDMACHINE Sign Up ................................................. 33
2.4.6 Using SOUNDMACHINE Music Selection
Schedules .................................................................................. 34

iv
2.5 Creating an Audio Distribution....................................................... 34
2.6 Starting and Stopping Audio Distribution ................................. 37
2.6.1 Other Features and Audio Distribution......................... 40
2.6.2 Audio Distribution Status ................................................... 41
3 Managing Announcements .......................................................43
3.1 Starting and Stopping Announcements ..................................... 43
3.2 Announcements, Zones, and Priorities........................................ 46
3.3 Adding an Announcement............................................................... 47
3.4 Using SSML for Text-to-Speech Entries ...................................... 50
3.5 Viewing Announcements.................................................................. 54
3.6 Editing Announcements.................................................................... 55
3.7 Deleting an Announcement............................................................. 57
4 Managing Alarms and Tones.....................................................59
4.1 Stopping and Starting Alarms......................................................... 59
4.2 Starting and Stopping Tones .......................................................... 61
4.3 Viewing Available Tones ................................................................... 64
4.4 Uploading Tones.................................................................................. 66
4.4.1 Generating Tones................................................................... 68
4.4.2 Using Line Input for Tones................................................. 70
4.5 Editing Tones......................................................................................... 72
5 Making Pages and Calls ............................................................. 77
5.1 Managing Calls .................................................................................... 78
5.1.1 Placing Call Using Directory............................................... 78
5.1.2 Placing Call Using Dial Pad ................................................ 81
5.2 Using Page Exclusion.......................................................................... 82
5.2.1 Deleting From Page Exclusion List .................................. 84
5.3 Using Call Forwarding........................................................................ 84
5.4 Launching Pages .................................................................................. 86
5.4.1 Single-Zone Paging............................................................... 87
5.4.2 Record Page............................................................................. 89
5.4.3 Prepend Page .......................................................................... 90
5.4.4 All Call Paging ......................................................................... 92
5.4.5 Emergency All Call Paging.................................................. 94
5.4.6 Facility Paging ......................................................................... 96
5.4.7 Multi-Site All Call Paging.................................................... 98
5.4.8 Multi-Site Emergency All Call............................................ 99
6 Managing Check-In ..................................................................101
6.1 Viewing Check-In Status .................................................................101
6.1.1 Starting Check-In .................................................................104

v
6.1.1.1 Station Check-In...................................................105
6.1.1.2 Check-In Done and Finish ................................105
6.1.2 Stopping the Check-In Process ......................................105
6.1.3 Resetting the Check-In Process......................................106
6.1.4 Using Spy Mode ...................................................................106
6.2 Configuring Check-In .......................................................................107
6.2.1 Managing Exclusion and Vacancy Lists .......................108
7 Managing Display Messages ...................................................111
7.0.1 Creating a Display Message.............................................111
7.1 Using Color in Display Messages.................................................116
7.1.1 Removing Messages...........................................................119
8 Routines and Other Tasks........................................................123
8.1 Starting and Stopping Routines...................................................123
8.2 Viewing the Schedule for the Week ...........................................128
8.3 Manually Controlling Output Contacts .....................................129
Index ......................................................................................... 131

vi

vii
List of Figures
Figure 1-1, Login Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Figure 1-2, C4000 Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Figure 1-3, Dashboard Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Figure 1-4, Maps Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Figure 1-5, Dashboard Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Figure 1-6, Audio Distribution Section of Dashboard . . . . . . . . . . . 6
Figure 1-7, Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Figure 2-1, Audio Distribution Sources . . . . . . . . . . . . . . . . . . . . . . 10
Figure 2-2, Line-Input Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Figure 2-3, Available Channels for an MMPA . . . . . . . . . . . . . . . . . 12
Figure 2-4, Line Input for NQ-A4300 Audio Power Amplifier . . . 12
Figure 2-5, Songs Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Figure 2-6, Add Song Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Figure 2-7, Adding Multiple Songs. . . . . . . . . . . . . . . . . . . . . . . . . . 17
Figure 2-8, Playlists Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Figure 2-9, Add Playlist Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Figure 2-10, Manage Playlist Page . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Figure 2-11, Internet Radio Services Permissions. . . . . . . . . . . . . . 26
Figure 2-12, Internet Radio Services View . . . . . . . . . . . . . . . . . . . . 26
Figure 2-13, Add Source Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Figure 2-14, Add Credential. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Figure 2-15, Edit Credential . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Figure 2-16, Audio Distribution Portion of Dashboard . . . . . . . . . 34
Figure 2-17, Audio Distribution Set in CoS . . . . . . . . . . . . . . . . . . . 34
Figure 2-18, Role Permissions for Audio Distribution . . . . . . . . . . 35
Figure 2-19, Create an Audio Distribution. . . . . . . . . . . . . . . . . . . . 35
Figure 2-20, Audio Distribution Play Icon . . . . . . . . . . . . . . . . . . . . 37
Figure 2-21, Adding Scheduled Audio . . . . . . . . . . . . . . . . . . . . . . . 38
Figure 2-22, Adding Audio-Dist Trigger . . . . . . . . . . . . . . . . . . . . . 39
Figure 2-23, Audio Distribution Actions. . . . . . . . . . . . . . . . . . . . . . 40
Figure 2-24, Audio Distribution Enabled . . . . . . . . . . . . . . . . . . . . . 41
Figure 2-25, Audio Distribution Disabled . . . . . . . . . . . . . . . . . . . . 41
Figure 2-26, Audio Distribution Status. . . . . . . . . . . . . . . . . . . . . . . 42
Figure 3-1, Announcement Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Figure 3-2, Announcement Page . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Figure 3-3, Announcement Page With Stop Button . . . . . . . . . . . 45
Figure 3-4, Add Announcement Page . . . . . . . . . . . . . . . . . . . . . . . 48
Figure 3-5, Announcements Page. . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Figure 4-1, Alarm Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Figure 4-2, Alarm Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Figure 4-3, Alarm Page With Stop Option. . . . . . . . . . . . . . . . . . . . 61

viii
Figure 4-4, Tone Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Figure 4-5, Tone Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Figure 4-6, Tone Page With Options . . . . . . . . . . . . . . . . . . . . . . . . 64
Figure 4-7, Tones Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Figure 4-8, Add Tone – Upload File . . . . . . . . . . . . . . . . . . . . . . . . . 67
Figure 4-9, Add Tone – Generate Tone . . . . . . . . . . . . . . . . . . . . . . 69
Figure 4-10, Add Tone – Line Input . . . . . . . . . . . . . . . . . . . . . . . . . 71
Figure 4-11, Edit Tone Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Figure 5-1, C4000 Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Figure 5-2, Directory Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Figure 5-3, Directory Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Figure 5-4, Calling Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Figure 5-5, Dial Pad Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Figure 5-6, Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Figure 5-7, Page Exclusion Button . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Figure 5-8, Paging Exclusions Page . . . . . . . . . . . . . . . . . . . . . . . . . 83
Figure 5-9, Add Paging Exclusion Page . . . . . . . . . . . . . . . . . . . . . . 83
Figure 5-10, Call Forwarding Button. . . . . . . . . . . . . . . . . . . . . . . . . 85
Figure 5-11, Call Forwarding Popup Menu . . . . . . . . . . . . . . . . . . . 85
Figure 5-12, Paging Single Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Figure 5-13, End Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Figure 5-14, Record Page Button . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Figure 5-15, Record Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Figure 5-16, Prepend Page Button . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Figure 5-17, Prepend Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Figure 5-18, All Call Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Figure 5-19, All Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Figure 5-20, Emergency All Call Button . . . . . . . . . . . . . . . . . . . . . . 94
Figure 5-21, Emergency All Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Figure 5-22, Facility Page Button . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Figure 5-23, Facility Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Figure 5-24, Multi-Site All Call Button . . . . . . . . . . . . . . . . . . . . . . . 98
Figure 5-25, Multi-Site Emergency All Call Button. . . . . . . . . . . . . 99
Figure 6-1, Manage Check-In Button . . . . . . . . . . . . . . . . . . . . . . . 102
Figure 6-2, Manage Check-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Figure 6-3, Manage Check-In When Idle . . . . . . . . . . . . . . . . . . . . 104
Figure 6-4, Listen In, or Spy Mode, Button . . . . . . . . . . . . . . . . . . 106
Figure 6-5, Configure Check-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Figure 7-1, Example of Priority Message in Fullscreen . . . . . . . . 111
Figure 7-2, Display Message Button. . . . . . . . . . . . . . . . . . . . . . . . 112
Figure 7-3, Display Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Figure 7-4, Remove Message Button . . . . . . . . . . . . . . . . . . . . . . . 120
Figure 7-5, Remove Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Figure 8-1, Routines Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Figure 8-2, Routines List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Figure 8-3, Routine Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

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Figure 8-4, Routines Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Figure 8-5, Weekly Schedule Section of Dashboard . . . . . . . . . . 128
Figure 8-6, Schedule Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Figure 8-7, Output Control Section . . . . . . . . . . . . . . . . . . . . . . . . 130
Figure 8-8, Manual Control Buttons . . . . . . . . . . . . . . . . . . . . . . . . 130

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xi
List of Tables
Table 1-1, UI Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Table 2-1, Songs Page Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Table 2-2, Add Song Page Parameters. . . . . . . . . . . . . . . . . . . . . . . 17
Table 2-3, Edit Song Page Parameters . . . . . . . . . . . . . . . . . . . . . . . 18
Table 2-4, Playlists Page Parameters . . . . . . . . . . . . . . . . . . . . . . . . 20
Table 2-5, Add Playlist Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Table 2-6, Internet Radio Services. . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Table 2-7, Radio Source Parameters. . . . . . . . . . . . . . . . . . . . . . . . . 28
Table 2-8, Credentials Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Table 2-9, Add Credential Parameters . . . . . . . . . . . . . . . . . . . . . . . 31
Table 2-10, Edit Credentials Parameters . . . . . . . . . . . . . . . . . . . . . 32
Table 2-11, Create an Audio Distribution Parameters. . . . . . . . . . 36
Table 3-1, Add Announcement Page Parameters . . . . . . . . . . . . . 49
Table 3-2, SSML Formats for Text-to-Speech Entries . . . . . . . . . . 51
Table 3-3, Announcements Page Parameters. . . . . . . . . . . . . . . . . 54
Table 3-4, Edit Announcement Page Parameters. . . . . . . . . . . . . . 56
Table 4-1, Tones Page Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Table 4-2, Add Tone Page Parameters (Upload) . . . . . . . . . . . . . . 68
Table 4-3, Add Tone Page Parameters (Generate). . . . . . . . . . . . . 70
Table 4-4, Add Tone Page Parameters (Line Input) . . . . . . . . . . . . 72
Table 4-5, Edit Tone Page Parameters . . . . . . . . . . . . . . . . . . . . . . . 74
Table 6-1, Color-coded Check-In Status . . . . . . . . . . . . . . . . . . . . 102
Table 6-2, Check-In Display Options . . . . . . . . . . . . . . . . . . . . . . . 103
Table 6-3, Check-In Configuration Options . . . . . . . . . . . . . . . . . 108
Table 7-1, Display Message Options . . . . . . . . . . . . . . . . . . . . . . . 114
Table 7-2, Default Color Alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

xii

1Introducing the C4000
System
1
Introducing the C4000 System
Nyquist C4000 is an IP-based solution for commercial paging and
audio distribution applications. It provides a powerful way for you to
manage background and foreground music, paging, announcements,
and clock and message displays and can easily be configured to meet
your facility’s unique needs.
C4000 features an easy to use web-based graphical user interface
(GUI) that is accessible through almost any personal computer (PC),
tablet, or mobile device from any location in the connected world. It
provides convenient communication, control, and interoperability
with third-party devices and systems such as access control, fire
alarm, clock, and PBX systems.
C4000 also features a built-in streaming Internet radio service – air-
able and optional custom-tailored music selections from SOUNDMA-
CHINE, the premier music subscription service for business. Both
services are perfect for a wide variety of background music applica-
tions.
Note: Your system administrator should have already configured
your system for your environment and created a login account for
you. Depending on the role and permissions that your system
administrator has assigned to you, you may not be able to perform
all of the tasks described in this guide. For information about con-
figuring the C4000 system, refer to the Nyquist C4000 System
Administrator Manual.

2
1.1 Using the Web-Based User Interface
The web-based UI is an interactive dashboard that you can use to
perform paging, audio distribution, and other tasks from a personal
computer, tablet, or cell phone. The web-based UI presents system
information and parameters in an easy to read and use format. The
view of the dashboard varies depending upon the permissions (the
role) you are assigned.
1.1.1 Accessing the Dashboard
To access your dashboard:
Step 1 From your Chrome browser, type the C4000 server’s IP
address in the address bar (for example, https://
192.168.1.0) and press Enter.
Step 2 On the Login page, type your username and password.
Note: Do not use third-party Chrome browser extensions with the
Nyquist C4000 user interface.
Figure 1-1, Login Page

3
Step 3 Select Login.
Figure 1-2, C4000 Dashboard
Note: The Nyquist system does not support opening multiple
instances, or tabs, of the Nyquist Web UI for the same user.

4
The left side, or navigation bar, of the dashboard ("Figure 1-3, Dash-
board Areas” on page 4), lists the areas of the C4000 system that you
can access. Accessibility to C4000 features and functionality is con-
trolled by your assigned role.
The top right section of the page header provides the facility name,
server time in hours and minutes, the username for the account and
the extension for the station. The facility name and time will not
appear if the screen is reduced in size, such as when viewing from a
phone or tablet.
Incoming Calls and Messages appear in the message page of the
dashboard.
Figure 1-3, Dashboard Areas
Note: The navigation bar does not appear if you are not authorized
to make changes to the C4000 configuration. Instead, you see only
common tasks, such as making a page. If you are authorized to
make changes to the C4000 configuration, refer to the Nyquist
C4000 System Administrator Manual for information about per-
forming these tasks.

5
When Maps is licensed and configured for a C4000 system and you
have the proper permissions, you can view the Maps Pane from the
Dashboard. The panel appears below the Messages Pane.
The majority of the dashboard is set up to allow you to perform com-
munications activities, view this week’s scheduled events, and per-
form audio distribution.
At the top of the dashboard, messages appear that can provide infor-
mation about your system, such as notifying you when any registered
stations or devices have stopped responding to the server.
Figure 1-4, Maps Pane
Figure 1-5, Dashboard Messages

6
On the lower part of the dashboard are options for Audio Distribu-
tion and an Enable/Disable Audio button that you can toggle to
enable or disable audio throughout the system.
1.1.2 Making UI Selections
You can navigate and make UI selections by either using a mouse
click or using touchscreen functionality. The UI provides buttons,
which appear with a name and a graphic, and icons, which are graph-
ics only.
.
Figure 1-6, Audio Distribution Section of Dashboard
Table 1-1, UI Icons
Icon Description
Add icon – Selecting this icon allows you
to add an item.
Edit icon – Selecting this icon allows you to
edit an item.
Delete icon – Selecting this icon allows you
to delete an item.
Information icon – Selecting this icon pro-
vides additional information, such as view-
ing release notes for firmware.

7
1.2 Getting Help
Help is available through the C4000 Admin Web UI and through
Bogen’s Technical Support. Technical Support is available between
8:30 am and 6:00 pm, and on-call until 8 pm, Monday through Friday.
Technical Support contact information is as follows:
Tel: [phone]
Fax: [phone]
Email: [email protected]
Online help is accessed from the menu that appears in the top right
portion of the Admin Web UI’s navigation pane. The menu contains
the following options:
•About – Selecting this option displays the version number and
contact information for Bogen Communications, Inc.
•Help Topics – Selecting this option
•Admin Manual – Selecting this option displays the Nyquist C4000
System Administrator Manual. The Nyquist C4000 System Adminis-
trator Manual provides configuration and task information that
you may not be authorized to perform.
•Logout – Selecting this option logs you out of C4000.
Figure 1-7, Help Menu

8