Bradford White U1TW40S*FRN User manual

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Manual 238-48385-00A
SERVICE
MANUAL
Troubleshooting Guide
and Instructions for Service
(To be performed ONLY by
qualified service providers)
Models Covered
by This Manual:
U1TW40S*FRN
U1TW50S*FRN
U1TW60T*FRN
U2TW50T*FRN
U2TW65T*FRN
UTW450S60FR*N
UTW465S60FR*N
(*) Denotes Warranty Years
Residential Ultra Low NOx Gas Water Heaters
TTW Eco-Defender
®

Page 2
Table of Contents
Section Page
Introduction ______________________________________________5
How to Use this Manual _____________________________________6
Tools Required for Service ___________________________________7
Specifications _____________________________________________8
Sequence of Operation_____________________________________ 12
Power Up Sequence
Normal Heating Sequence
Abnormal Operation
Troubleshooting __________________________________________ 17
Burner Maintenance _______________________________________ 20
Burner Inspection
Burner Cleaning Procedure
Pilot Maintenance _________________________________________ 22
Pilot Inspection Testing and Replacement
Pressure Switch Testing and Replacement _____________________ 25
Blower Testing and Replacement _____________________________ 28
Blower Temperature Switch Testing and Replacement ____________ 31
Thermal Well Testing ______________________________________ 34
Determine Water Temperature Inside Tank_____________________ 35
Gas Control and Thermal Well Testing and Replacement __________ 36
Flammable Vapor Sensor Testing and Replacement ______________ 40
115 VAC Circuit Trace _____________________________________ 40
Safety Circuit Voltage Trace_________________________________ 42
Flue Baffle Inspection and Replacement _______________________ 43
Diptube Inspection and Replacement _________________________ 44
Anode Inspection and Replacement___________________________ 45
Inner Door Removal, Inspection and Replacement _______________ 46
Inner Door Gasket Replacement _____________________________ 47
Inner Door Installation_____________________________________ 48
ScreenLok ® Flame Arrestor Cleaning_________________________ 49
Common Terms __________________________________________ 50
Notes __________________________________________________ 50
Parts List _______________________________________________ 51
2

WARNING
If the information in these instructions is not followed exactly, a fire or ex-
plosion may result causing property damage, personal injury, or death.
What to do if you smell gas:
xDo not try to light any appliance
xDo not touch any electrical switch; do not use any phone in your build-
ing
xImmediately call your gas supplier from a neighbor’s phone. Follow the
gas supplier’s instructions.
xIf you cannot reach your gas supplier, call the fire department.
Installation and service must be performed by a qualified installer, service
agency, or the gas supplier.
CAUTION
Incorrect operation of this water heater may create a hazard to life and
property and will nullify the warranty.
If sweat fittings are to be used, DO NOT apply heat to the nipples on top of
the water heater. Sweat the tubing to the adapter before fitting the
adapter to the water connections. It is imperative that heat is not applied
to the nipples containing a plastic liner.
Turn off or disconnect the electrical power supply to the water heater be-
fore servicing. Label all wires prior to disconnection when servicing con-
trols. Wiring errors can cause improper and dangerous operation. Verify
proper operation after servicing.
DANGER
Do not store or use gasoline or other flammable, combustible, or corrosive
vapors and liquids in the vicinity of this or any other appliance.
NOTICE
Before proceeding, please inspect the water heater and its components for
possible damage. DO NOT install any water heater with damaged compo-
nents. If damage is evident, then please contact the supplier where the
water heater was purchased or the manufacturer listed on the rating plate
for replacement parts.
Page 3
3

Page 4
WARNING
Water heaters are heat producing appliances. To avoid damage or injury,
do not store materials against the water heater or any of its components.
Use proper care to avoid unnecessary contact, especially by children, with
the water heater and its components. Under no circumstances must flam-
mable materials, such as gasoline or paint thinner be used or stored in the
vicinity of this water heater or in any location in which the fumes could
reach the water heater.
Hydrogen gas can be produced in an operating water heater that has not
had water drawn from the tank for a long period of time (generally two
weeks or more). Hydrogen gas is extremely flammable. To prevent the
possibility of injury under these conditions, we recommend a hot water fau-
cet to be open for several minutes at the kitchen sink before you use any
electrical appliance which is connected to the hot water system. If hydro-
gen is present, there will be an unusual sound such as air escaping through
the pipes as hot water begins to flow. Do not smoke or have open flame
near the faucet at the time it is open.
DO NOT ATTEMPT TO LIGHT ANY GAS APPLIANCE IF YOU ARE NOT CER-
TAIN OF THE FOLLOWING:
Liquefied petroleum gases/propane gas and natural gas have an odorant
added by the gas supplier that aids in the detection of the gas. Most peo-
ple recognize this odor as a “sulfur” or “rotten egg” smell. Other condi-
tions, such as “odorant fade” can cause the odorant to diminish in intensity,
or ”fade,” and not be as readily detectable. If you have a diminished sense
of smell, or are in any way unsure of the presence of gas, immediately con-
tact your gas supplier from a neighbor's telephone. Gas detectors are
available. Contact your gas supplier, or plumbing professional for more in-
formation.
FAILURE TO INSTALL AND MAINTAIN A NEW, LISTED 3/4” X 3/4” TEM-
PERATURE AND PRESSURE RELIEF VALVE WILL RELEASE THE MANUFAC-
TURER FROM ANY CLAIM THAT MIGHT RESULT FROM EXCESSIVE TEM-
PERATURE AND PRESSURES.
4

Page 5
The Bradford White ECO-DEFENDER Safety System®
The Bradford White ECO-DEFENDER Safety System was designed to resist
the ignition of flammable vapors that can occur outside of the water heater
and produce Ultra Low NOx emissions. Use and installation are nearly iden-
tical to previous versions of atmospherically fired and vented water heaters.
Anumber of exclusive design features are incorporated in the system that
will require additional knowledge on the part of the qualified service pro-
vider. The following information will instruct service professionals on the
function, proper diagnosis, and repair of water heaters employing the Brad-
ford White ECO-DEFENDER Safety System.
Introduction
The new Bradford White TTW ECO-DEFENDER water heaters are designed to provide reli-
able performance with enhanced standard features. New design features include reliable spark
to pilot ignition system, enhanced diagnostics, simplified servicing, quiet operation, additional
vent lengths, Bradford White ECO-DEFENDER Safety System ® and Ultra Low NOx emis-
sions.
Spark-to-Pilot Ignition System - Employing the spark-to-pilot ignition system promotes reli-
able and consistent pilot and main burner ignitions to provide hot water on demand.
Integrated Immersion Thermal Well/Gas Control with LED -Was developed for ease of
troubleshooting by providing simple diagnostic codes to pinpoint an installation or component
performance issue.
New Powerful Blower - Will eliminate problems with difficult venting situations.
Quieter and Cooler Blower Operation - Blower noise is significantly reduced for both inte-
rior and exterior environments. Cooler operation increases blower life by reducing bearing wear
and noise.
Rugged Wiring Connections - receptacle type connections promote error free wiring.
Increased Vent Lengths - Increased venting performance is achieved while maintaining En-
ergy Factor and FHSR performance.
The TTW1, TTW2 & TW4 water heaters use a combustion system were flue gases are com-
bined with dilution air to reduce the flue gas temperature in the blower. The diluted flue gases
are evacuated to the exterior through low temperature vent materials. The gas control main-
tains water temperature, ignition sequence and regulates gas flow. A safety circuit consisting of
apressure switch and blower temperature switch verifies proper conditions exist for safe and
reliable operation. If a situation outside of normal operating parameters exists, the gas control
Introduction
5

Page 6
diagnostic LED will flash a code to positively identify an operational issue.
This service manual is designed to facilitate problem diagnosis and enhance service efficiency.
To further promote quicker service times the new gas valve can be removed and replaced with-
out draining the water heater. A special tool is required and will be provided with each gas
valve kit shipped from our Service Parts department.
Please read the service manual completely before attempting service on this new series of
power
How the Safety System Works
During normal operation, most air for combustion is drawn into the water heater through the
openings in the jacket door. This air travels into the burner venturi, mixing with the gas jet.
This air is then mixed with gas inside the burner and drawn to the burner screen and is effi-
ciently combusted producing Ultra Low NOx emissions. Additional air is drawn through the
openings in the jacket. This air travels down and around the combustion chamber and enters
through holes in the bottom of the corrosion-resistant combustion chamber. The air then travels
up through the oriented flame arrestor plate louvers, where the velocity of the air is increased
and its direction altered. The air then mixes in a normal manner with the combustion products
from the burner.
In the case where trace amounts of flammable vapors are present in the air flowing into the
combustion chamber and burner venturi, the vapors are harmlessly ignited by the burner / pilot
flame. If flammable vapors are in sufficient quantity to prevent normal combustion, the burner
and pilot flames are designed to shut down.
Should the flammable vapors continue to the burner, the flame arrestor plate and burner screen
prevent the flames from traveling backwards and igniting vapors outside of the combustion
chamber. This causes the thermopile to overheat and shuts down the main pilot and burner. The
thermopile powers the intelligent diagnostic control which is capable of recognizing restricted
airflow conditions caused by severe lint, dust and oil accumulation on the burner screen and
arrestor plate. The intelligent diagnostic control will deactivate the burner and pilot in the
unlikely event of restricted airflow.
How to Use this Manual
It is intended for this manual to be used by qualified service personnel for the primary purpose
of troubleshooting and repair of the Bradford White Residential Flue Damper water heaters.
Understanding the sequence of operation section of this manual will contribute greatly to trou-
bleshooting the water heater.
The Honeywell WV4460E Electronic Gas Control will display error codes in the event of ab-
normal operation. Error codes are listed in the troubleshooting chart beginning on page 13 of
this service manual. The troubleshooting chart will also indicate the probable cause for the error
code and direct the service professional to a service procedure to properly diagnose the abnor-
mal operation.
How to Use this Manual
6

Page 7
Contact the Bradford White technical support group immediately if diagnosis cannot be made
using the methods described in this service manual.
Tools Required for Service
Manometer: Aliquid “U” tube type or a digital (magna-helic) type can be used. This device is
used to measure gas and/or air pressure and vacuum.
Multi-Meter: Adigital type is strongly recommended. This device is used to measure electrical
values. The meter you select must have the capability to measure volts AC, volts DC, amps,
micro-amps and ohms.
Electronic Probes: In some cases, standard multi-meter probes will damage or simply not be
effective to obtain certain voltage and ohm reading. It will be necessary to have special elec-
tronic “pin” type multi-meter probes. These probes are available at most electronic wholesale
outlets.
Thermometer: Used to measure water temperature. An accurate thermometer is recommended.
Water Pressure Gage: Used to measure water supply pressure. Also used to determine tank
pressure by adapting to the drain valve of the heater.
Gas Control Service Tool: BWC part number 239-45991-00. A specialized tool designed to
remove the gas control from gas control thermal well. Available from your Bradford White
parts supplier.
Various Hand Tools: Pipe wrench, channel locks, open end wrenches (3/8", 7/16", 1/2"), 12"
crescent wrench, Allen wrench set, screw drivers (common & Phillips), 1/4" nut driver, pliers
(common & needle nose), socket set, side cutters, wire cutters, wire strippers, wire crimpers,
torpedo level, small shop vac, step ladder, flashlight, and 5 gallon pail.
Tools Required
7

Page 8
Power Supply Dedicated 115VAC, 60 Hz, 15A.
Gas Supply Pipe Minimum 1/2” NPT (schedule 40 black iron pipe recommended).
Approved Gas Type Natural Gas.
Gas Pressure 6.0” W.C. minimum, 11.0” W.C. maximum.
Venting System Power vent through the wall or vertical through the roof.
Approved Vent Materials PVC, CPVC or ABS.
Minimum clearance for
Servicing 18” from top, 24” from front, 4” sides and rear.
Water Supply Pressure 150 PSI maximum allowable working pressure. Check local codes for
supply pressure.
TCO Limit Residential 118oF(87oC), Commercial 199oF(93oC).
Residential Temperature
Set Point Range 60oF (16oC) to 160oF(71oC) (approximate temperatures).
Commercial Tempera-
ture Set Point Range 80oF (27oC) to 180oF(82oC) (approximate temperatures).
Blower Temperature
Switch Normally closed, opens @ 165oF(74oC), auto reset @130oF(54oC)
Pressure Switch
UTW1 Models:
Normally open, closes on vacuum increase @ -0.68, opens on vacuum
decrease @ -0.65
U2TW Models:
Normally open, closes on vacuum increase @ -1.28, opens on vacuum
decrease @-1.25
Blower
UTW1 Models:
115VAC, 60Hz, 3.1 amps, 3000 RPM, 42 CFM @ 1.5” W.C.
U2TW Models:a,
115VAC, 60Hz, 3.1 amps, 3000 RPM, 68 CFM @ 0.4” W.C.
Specifications
8

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Vent Tables
Venting Specifications for:
40 Gallon—40,000 BTU/hr.
50 Gallon—40,000 BTU/hr.
60Gallon—42,000 BTU/hr.
2” Diameter (5.1 cm) PVC Vent Connector Lengths
Terminating # of Elbows Maximum Straight
Length ft (m)
Minimum Straight
Length ft (m)
Through the Wall 1 45 (13.7) 2 (0.6)
Through the Wall 2 40 (12.2) 2 (0.6)
Through the Wall 3 35 (10.7) 2 (0.6)
Through the Wall 4 30 (9.2) 2 (0.6)
Through the Roof 0 50 (15.2) 7 (2.1)
Through the Roof 1 45 (13.7) 7 (2.1)
Through the Roof 2 40 (12.2) 7 (2.1)
Through the Roof 3 35 (10.7) 7 (2.1)
Through the Roof 4 30 (9.2) 7 (2.1)
3” Diameter (7.6 cm) PVC Vent Connector Lengths
Terminating # of Elbows Maximum Straight
Length ft (m)
Minimum Straight
Length ft (m)
Through the Wall 1 115 (35.0) 10 (3.1)
Through the Wall 2 110 (33.5) 10 (3.1)
Through the Wall 3 105 (32.0) 10 (3.1)
Through the Wall 4 100 (30.5) 10 (3.1)
Through the Wall 5 95 (29.0) 10 (3.1)
Through the Roof 0 120 (36.6) 15 (4.6)
Through the Roof 1 115 (35.0) 15 (4.6)
Through the Roof 2 110 (33.5) 15 (4.6)
Through the Roof 3 105 (32.0) 15 (4.6)
Through the Roof 4 100 (30.5) 15 (4.6)
Specifications
9

Page 10
Vent Tables
Venting Specifications for:
48 Gallon—60,000 BTU/hr.
65 Gallon—60,000 BTU/hr.
3” Diameter (7.6 cm) PVC Vent Connector Lengths
Terminating # of Elbows Maximum Straight
Length ft (m)
Minimum Straight
Length ft (m)
Through the Wall 1 55 (16.8) 2 (0.6)
Through the Wall 2 50 (15.2) 2 (0.6)
Through the Wall 3 45 (13.7) 2 (0.6)
Through the Wall 4 40 (12.2) 2 (0.6)
Through the Roof 0 60 (18.3) 7 (2.1)
Through the Roof 1 55 (16.8) 7 (2.1)
Through the Roof 2 50 (15.2) 7 (2.1)
Through the Roof 3 45 (13.7) 7 (2.1)
4” Diameter (10.2 cm) PVC Vent Connector Lengths
Terminating # of Elbows Maximum Straight
Length ft (m)
Minimum Straight
Length ft (m)
Through the Wall 1 175 (53.3) 10 (3.1)
Through the Wall 2 170 (51.8) 10 (3.1)
Through the Wall 3 165 (50.3) 10 (3.1)
Through the Wall 4 160 (48.8) 10 (3.1)
Through the Wall 5 155 (47.2) 10 (3.1)
Through the Roof 0 180 (54.9) 15 (4.6)
Through the Roof 1 175 (53.3) 15 (4.6)
Through the Roof 2 170 (51.8) 15 (4.6)
Through the Roof 3 165 (50.3) 15 (4.6)
Through the Roof 4 160 (48.8) 15 (4.6)
Specifications
10

Page 11
Specifications
Wiring Diagram
Control Timings
Ignition State Timing
Pre-purge 15 seconds
Trial for Ignition 90 seconds
Flame Stabilization Period 3 seconds
Inter-purge 15 seconds
Flame Failure Response Time 1.5 seconds (2 second maximum, 1 second minimum)
Post-purge 15 seconds
PS Fault Delay (failed open/close) Retry after 2 minutes
Soft Lockout Retry after 5 minutes
TCO Limit Lockout Indefinite (see page 34 to reset)
Verify Resistive Delay Retry after 2 minutes (repeats 5 times)
Simulated Resistive Load Lockout Indefinite (cycle power to reset)
Hardware Error Lockout Indefinite (self clears if fault clears for at least 15 seconds)
M
BLOWER
BK
W
R
BL
W
BK
Honeywell
W
PILOT
GY
G
SWITCH
BLOWER
SWITCH
PRESSURE
R
BL
Y
TEMPERATURE
BLOWER
G
W
MOTOR
FLAMMABLE
VAPOR SENSOR
WATER TEMPERATURE
SENSOR
Y
PLUG
BK
BK
BK
RESETTABLE
THERMAL
11

Page 12
Power Up Sequence
1. Start-up: Upon power up, the gas control runs a safe start check with a
typical delay of 5 seconds.
2. Flammable Vapor Verification: The gas control verifies that the Flamma-
ble Vapor Sensor is in the proper operating range prior to energizing any
components. If the sensor is within the proper range, the gas control
resumes normal operation. If the Flammable Vapor Sensor is out of
range, the gas control LED immediately flashes 7 times with a 3 second
pause.
Normal Heating Sequence
1. Thermostat Calls for Heat: Prior to energizing the blower, the gas control
checks the safety circuit to insure the circuit is open. In the safety circuit
the pressure switch is normally open and the blower temperature switch
is normally closed.
2. If the safety circuit is closed, the gas control waits 4 seconds, the gas
control LED flashes 2 times with a 3 second pause. The gas control
waits 2 minutes. Then, the blower runs for 30 seconds. This cycle re-
peats until the safety circuit opens.
3. Blower energizes.
4. Pressure switch proves blower/vent system operation: If the pressure
switch does not close within 30 seconds, the gas control LED flashes 3
times with 3 second pause. The blower runs for 30 seconds every 2 min-
utes trying to get the pressure switch or blower temperature switch to
close. This cycle repeats as long as there is a call for heat.
5. Blower pre-purge period (15 seconds).
6. Trial for Pilot Ignition (90 seconds): The gas control lights the pilot by
activating the spark igniter and gas flow to the pilot burner. If flame is
not sensed within 90 seconds, the spark igniter and gas flow are deacti-
vated. The blower will post-purge, and the gas control LED flashes 6
times with a 3 second pause.
Sequence of Operation
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Normal Heating Sequence (cont’d)
7. Main Burner Ignition: After pilot flame is sensed, the gas control acti-
vates the main valve for main burner ignition. The gas control will ig-
nore flame and pressure switch signals for 3 seconds to allow for the
main burner to stabilize.
8. Steady State Operation: During steady state operation, the gas control
monitors:
Thermostat Temperature Sensor: When the setpoint temperature is sat-
isfied, the gas control is shutdown, and the blower will post-purge for 15
seconds. The gas control LED flashes a short flash once every 4 seconds
(Idle status code).
Pressure switch/blower temperature switch: If either switch opens, the
pilot valve and the main valve are shut down. The blower continues to
run for 30 seconds attempting to close the circuit. The gas control LED
flashes 3 times with 3 second pause.
Flame Sensor: If flame is lost, the pilot and main valves are shutdown.
The blower runs for 15 seconds. The gas control attempts to re-light the
pilot 4 times. If unsuccessful, the blower is shutdown, and the gas con-
trol proceeds to a 5 minute lockout. The gas control re-attempts to light
the pilot starting at Normal Heating Sequence #2.
9. Thermostat Satisfies: Gas control LED flashes once every 4 seconds.
10.Burner Off.
11.Blower post-purge (15 seconds).
Abnormal Operation
1. Flammable Vapor Sensor Fault:
A) If the resistance is greater than 70,000 ohms: The gas control imme-
diately turns off all outputs. The gas control waits and monitors resis-
tance for 30 seconds. If the resistance is greater than 65,000 ohms af-
ter 30 seconds, the gas control proceeds to verify resistive delay for 2
minutes and flashes 7 times then 1 time with a three second pause. This
process is repeated 5 times until the control either returns to normal op-
eration or proceeds to flammable vapor lockout.
Sequence of Operation
13

Page 14
Abnormal Operation (cont’d)
B) If the resistance is below 3000 ohms: The gas control immediately
turns off all outputs and proceeds to flash 8 times then 1 time with a
three second pause. The error self clears if the resistance returns to nor-
mal range for at least 15 seconds.
2. Temperature Sensor Fault:
A) Temperature Sensor Open Circuit: The gas control immediately turns
off all outputs and proceeds to flash 8 times then 3 times with a three
second pause. The error self clears if the fault clears for at least 15 sec-
onds.
B) Thermal well sensors not reading the same temperature within
±5.5°F: The gas control immediately turns off all outputs and proceeds
to flash 8 times then 3 times with three second pause. The error self
clears if the fault clears for at least 15 seconds.
C) Water Temperature in excess of ECO (Energy Cut Off) Limit: The gas
control immediately turns off the pilot and main valves. The gas control
LED proceeds to flash 4 times with a 3 second pause.
To reset the gas control, rotate the setpoint knob to the minimum set-
ting for at least 6 seconds before returning to desired temperature set-
ting.
3. Pressure Switch/Blower Temperature Fault:
A) Pressure switch closed at start of call for heat: The gas control waits 4
seconds then, proceeds to flash 2 times with a 3 second pause. The
gas control waits 2 minutes and then turns on the blower for 30 sec-
onds. The blower turns off after 30 seconds and the control waits for
the pressure switch to open. Any time the pressure switch opens, the
blower turns on (or stays on) and the control proceeds to wait for the
pressure switch to close.
Sequence of Operation
14

Page 15
Abnormal Operation (cont’d)
B) Pressure switch or blower temperature switch failed to close: The gas
control runs the blower for 30 seconds waiting for the pressure switch
and/or the blower temperature switch to close. If either switch does
not close in 30 seconds, the blower turns off and the control flashes 3
times with a 3 second pause. The gas control waits 2 minutes before
turning on the blower for another 30 seconds to see the circuit close.
This cycle repeats as long as there is a call for heat or until the circuit
closes.
C) Pressure switch or blower temperature switch opens during operation:
The gas control turns off the pilot and main valve, runs the blower for
15 seconds (inter-purge) waiting for the pressure switch and/or the
blower temperature switch to close. If either switch fails to close, the
gas control proceeds as described in 3b above. If the circuit closes
again by the end of the inter-purge, the recycle counter is incre-
mented, if the recycle count has not reached its limit (4), another trial
for ignition begins. If the recycle count has been reached, the gas
control turns off the blower and flashes 6 times, then 2 times with a
3 second pause. The gas control waits 5 minutes before repeating ig-
nition sequence.
4. Trial for Ignition Fault:
A) Pressure switch opens during trial: The gas control turns off the ig-
niter and pilot valve. The gas control proceeds as described in 3b
above. If the pressure switch closes within 30 seconds the gas control
will continue with a trial for ignition starting at blower pre-purge.
B) Flame Not Sensed: The gas control energizes the spark igniter at-
tempting to light the pilot and prove flame. If flame is not sensed
within 90 seconds, the spark igniter turns off, the pilot valve is
closed. The gas control LED flashes 6 times then 1 time with 3 sec-
ond pause. The control waits 5 minutes before repeating the ignition
sequence.
Sequence of Operation
15

Page 16
Abnormal Operation (cont’d)
5. Flame Sensing Fault:
A) Flame Lost During Run: The gas control turns off the pilot and main
valves and runs the blower for 15 seconds (inter-purge) The gas control
increments the recycle count, if the recycle count has not reached its
limit (4), another trial for ignition begins. If the recycle count has been
reached, the gas control LED flashes 6 times then 3 times with a 3 sec-
ond pause. The gas control waits 5 minutes before repeating the igni-
tion sequence.
B) Flame Sensed Out of Sequence: The gas control only looks for pilot
flame when the blower is running. If flame is present when the pilot
valve is not open, the gas control proceeds to wait for flame loss and
flashes 5 times with 3 second pause. This continues until flame is lost,
once the flame signal is lost, the control flashes 6 times then 4 times
with a 3 second pause. The control waits 5 minutes before repeating the
ignition sequence.
Sequence of Operation
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Page 17
LED Status Control Status Probable Cause Service Procedure
None (LED
not on or
flashin
g)
No e lectrica l pow er
Contro l pow er s w itch in "OFF"
position.
Su
pp
l
y
volta
g
e interru
p
ted.
Turn P ow er On
One short
flash every
four seconds
Stand-by mode,
Thermostat is
satisfied
(
no faults
)
Temperature demand is satisfied
(no call for he at) Normal operation
Alternates
bright and
dim
(
heartbeat
)
Thermostat calling
for heat (no fault)
Tank temperature below
setpoint of thermostat Normal operation
Short flash
once every
second
Weak pilot signal
on last call for heat
1. Unstable pilot
2. Pilot tube blocked or restricted
3. Oxidation build-up on pilot
electrode
4. W ire da ma ge to p ilot
assembly or bad connection at
gas control
1. See Burner Inspection on
page 20
2-4. See Pilot Inspection,
Testing and Replacement on
page 22
Tw o fla shes,
three second
pause
Pressure switch not
working-closed
positio n
1. Pressure switch tubing kinked
or blocked
2. Blocked pressure tap on
sw itch o r blow e r
3. Fault
yp
ressure sw itch
1-3. See Pressure Switch
Testing on page 25
Three
flashes,
three second
pause
Pressure switch or
blower temperature
switch not working-
open position
1. Vent blockage or improper
vent configuration
2. Pressure switch tubing kinked
or blocked
3. Faulty pressure switch
4. Blower not spinning up to
speed
5. Blower temperature or
exhaust temperature too high
6. Faulty blower temperature
switch
1. Check vent or vent tables
2-3. See Pressure Switch
Testing on page 25
4. See Blower Testing on
page 28
5-6. See blower Temperature
Sw itch Testing on page 31
Four flashes,
three second
pause
Excessive tank
temperature,
system must be
reset
1. Thermal well sensor out of
calibration
2. Faulty gas control
1. Test Gas Control & Thermal
Well
2. Re place gas control if
necessar
y
Five flashes,
three second
pause
Fa lse pilot flame
present Pilot valve stuck in open position Replace gas control
Observe the green LED on the water heater gas con-
trol. Error codes are displayed with a 3 second pause
before repeating. Once the error code is known, check
and repair the water heater, as recommended in the
table below.
Troubleshooting
Green LED
17

Page 18
LED Status Control Status Probable Cause Service Procedure
Six flashes,
one flash,
three second
pause (Soft
Lockout)
Failed to light pilot,
system resets after
(5) minutes
1. Unstable pilot
2. Pilot tube block or restricted
3. Oxidation build-up on pilot
electrode
4. Wire damage to pilot
assembly or bad connection at
gas valve
1. See Burner Inspection
on page 20
2-4. See Pilot Inspection,
Testing and Replacement
on page 22
Six flashes,
two flashes,
three second
pause (Soft
Lockout)
Pressure switch or
blower temperature
switch opened
during burner
operation. System
resets after (5)
minutes
1. Vent blockage or improper
vent configuration
2. Pressure switch tubing kinked
or blocked
3. Faulty pressure switch
4. Vent termination being
affe cte d by w ind
5. Blower not spinning up to
speed
6. Blower temperature or
exhaust temperature too high
7. Faulty blower temperature
switch
1. Check vent or vent
tables
2-3. See Pressure Switch
Testing on page 25
4. Refer to venting section
of installation manual
5. See Blower Testing on
page 28
6-7. See Blower
Temperature Switch
Testing on page 31
Six flashes,
three
flashes,
three second
pause (Soft
Lockout)
Pilot flame
extinguished,
system auto resets
after (5) minutes
1. Unstable pilot
2. Pilot tube block or restricted
3. Oxidation build-up on pilot
electrode
4. Wire damage to pilot
assembly or bad connection at
gas control
5. Insufficient combustion air
6. Insufficient
g
as
p
ressure
1. See Burner Inspection
on page 20
2-4. See Pilot Inspection,
Testing and Replacement
on page 22
5. Refer to Installation &
Operation Manual
Six flashes,
four flashes,
three second
pause
Undesired false
pilot flame sensed,
system auto resets
Pilot valve stuck in open position Re place gas control
Seven
flashes,
three second
pause
Flammable vapor
sensor or
resettable thermal
switch fault
detected, see
warning label
1. Flammable vapor present
2. Flammable vapor sensor
exposed to excessive moisture
3. Flammable vapor sensor
exposed to extreme ambient
temperature
4. Resettable thermal switch
o
p
en
See Flammable Vapor
Sensor Testing on page 40
Eight
flashes, one
flash, three
second
pause
Flammable vapor
sensor out of
specification,
possible short
1. Flammable vapor sensor out
of specification; verify Flammable
Vapor Sensor (FVS) resistance is
not below 25 k.
2. Possible short in flammable
vapor sensor or resettable
thermal switch wirin
g
See Flammable Vapor
Sensor Testing on page 40
Troubleshooting
18

Page 19
LED Status Control Status Probable Cause Service Procedure
Eight flashes,
three flashes,
three second
pause
Thermal well sensor
damaged or un-
plugged or gas con-
trol electronics fault
detected
1. Damage to thermal well wires
2. Thermal well sensor resistance
out of range
3. Replace thermal well
4. Verify control is not wet or
physically damaged
5. Reset control on/off switch
6. Replace gas control if 8-3 error
persists
See Thermal Well Testing on
page 34
Eight flashes,
four flashes,
three second
pause
Gas control fault
detected
1. Verify control is not wet or
physically damaged
2. Reset control on/off switch
3. Replace gas control if 8-4 error
persists
1. Replace gas control if wet
or physically damaged
2. Cycle power
3. Replace gas control
Troubleshooting
19

Page 20
Burner Inspection
At periodic intervals (every 6 months), a visual inspection should be made
of the pilot and main burner for proper operation and to assure no debris is
accumulating. The pilot flame should be stable. Some causes for an unsta-
ble pilot flame are:
a) Gas pressure is out of specification.
b) Pilot flame not fully engulfing spark/flame sensor.
The main burner should light smoothly from the pilot and burn with a blue
flame with a minimum of yellow tips. After 5 minutes of operation the
burner screen will become radiant and the flame will soften and turn or-
ange. If the burner screen does not become radiant after 5 minutes of op-
eration it must be cleaned (see burner cleaning procedure below).
Burner Cleaning Procedure
Step 1. Move the gas control power switch to the
“OFF” position.
Step 2. Unplug the water heater from the wall
outlet.
Step 3. Turn off the gas supply to the water
heater.
Step 4. Remove the outer door.
Burner Maintenance
Gas control power
switch
TTW (water heater)
power cord
Outer door
20