Bridgetek PanL Desk Manager User manual

BRT_AN_066 PanL Desk Manager User Guide
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Table of Contents
A. Preface.............................................................................................................5
About this Guide.......................................................................................................5
Intended Audience....................................................................................................5
B. Safety Guidelines............................................................................................6
C. Welcome to PanL Desk Manager...................................................................9
Overview....................................................................................................................9
Features...................................................................................................................10
D. Setup and Installation...................................................................................11
System Requirements ............................................................................................11
Configuring Exchange Server Settings ................................................................11
Domain Configuration for PDM Server Software Installation..............................25
Installation of PDM Server Software .....................................................................27
E. Getting Started with PDM Console..............................................................34
Logging In ...............................................................................................................35
Change Password...................................................................................................38
PDM Console Overview..........................................................................................39
Dashboard...............................................................................................................40
Resource Management...........................................................................................41
Building Management.....................................................................................................41
Add Building.............................................................................................................................. 41
Edit Building Information ......................................................................................................... 42
Delete Building.......................................................................................................................... 43
Floor Management ..........................................................................................................44
Add Floor ................................................................................................................................... 44
Edit Floor Information............................................................................................................... 45
View Floor Map.......................................................................................................................... 46
Assign Desk............................................................................................................................... 47
Update Desk .............................................................................................................................. 48
Un-assign Desk ......................................................................................................................... 49
Delete Floor ............................................................................................................................... 50
Desk Management...........................................................................................................51
Assign Desk Name & Panel to a Desk..................................................................................... 51
Un-Assign Device...................................................................................................................... 52
Assign QR Code Type............................................................................................................... 53
Export Desks Data .................................................................................................................... 54
Update Desk Information.......................................................................................................... 55
Device Management........................................................................................................56
Assign Desk to a Device........................................................................................................... 56
Un-Assign Desk......................................................................................................................... 57
Configure Desk Panel Device................................................................................................... 58
Delete Device Information ........................................................................................................ 59
Firmware Management ...................................................................................................61
Add / Upload Firmware Package.............................................................................................. 61
Auto Update............................................................................................................................... 62
Manual Update........................................................................................................................... 63

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View Firmware Update Log ...................................................................................................... 64
Email Template Management.........................................................................................65
Add Email Template.................................................................................................................. 65
Edit Email Template.................................................................................................................. 66
User & Role Management.......................................................................................67
Assign User Role ............................................................................................................ 67
Edit User Information...................................................................................................... 68
Feedback .................................................................................................................69
Feedback Management................................................................................................... 69
User’s Feedback.............................................................................................................. 71
Configuration ..........................................................................................................72
System Configuration.....................................................................................................72
Update System Configuration.................................................................................................. 72
Policy Settings ................................................................................................................74
Update Policy Settings ............................................................................................................. 74
Import / Export Configuration ........................................................................................76
License.............................................................................................................................77
Log...........................................................................................................................79
System Log...................................................................................................................... 79
User Log ..........................................................................................................................80
Log Out....................................................................................................................81
Desk Viewer GUI Overview ....................................................................................82
F. Getting Started with Outlook Add-In ...........................................................85
Installing Outlook Add-In .......................................................................................85
Configure Outlook Add-In......................................................................................86
Profile ......................................................................................................................88
Desk Booking..........................................................................................................89
Book a Desk.....................................................................................................................89
Book by Time...................................................................................................................93
Other Booking Functions ............................................................................................... 96
View and Edit Booking.............................................................................................................. 96
Cancel Booking......................................................................................................................... 97
Claim Booking........................................................................................................................... 98
Extend Booking......................................................................................................................... 99
End Booking............................................................................................................................ 100
My Bookings .........................................................................................................102
Feedback ...............................................................................................................103
About .....................................................................................................................104
G. PanL Desk Manager Mobile App for Android Users.................................105
Hardware / Software Requirements.....................................................................105
Download / Installation of PDM Mobile App from Play Store ............................105
Login......................................................................................................................107
Menu Overview .....................................................................................................108
Home......................................................................................................................109
My Bookings .........................................................................................................110
On-board Desk Panel Device (PanL35L)*............................................................111
Book a Desk ..........................................................................................................115

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Book by Desk ................................................................................................................115
Book by Time.................................................................................................................119
Book a Desk - On Spot .................................................................................................123
Other Booking Functions ............................................................................................. 125
Edit Booking............................................................................................................................ 125
Cancel Booking....................................................................................................................... 127
Claim Booking......................................................................................................................... 128
Extend Booking....................................................................................................................... 130
End Booking............................................................................................................................ 131
Profile ....................................................................................................................132
Settings .................................................................................................................134
Device Control ......................................................................................................135
Feedback ...............................................................................................................137
About .....................................................................................................................138
Log out ..................................................................................................................138
H. PanL Desk Manager Mobile App for iOS Users........................................ 139
Hardware / Software Requirements.....................................................................139
Download / Installation of PDM Mobile App from App Store.............................139
On-board Desk Panel Device (PanL35L)*............................................................141
I. Getting Started with PanL35L Desk Panel Device Display ......................143
PanL35L (PD35L) Device Display Overview .......................................................143
PanL35L Product Specifications .........................................................................144
PanL35L (PD35L) Desk Panel Display Setup......................................................145
On-Boarding..........................................................................................................146
Accessing Device Control Menu .........................................................................146
Settings..........................................................................................................................147
About..............................................................................................................................147
Factory Reset ................................................................................................................ 148
AP Mode......................................................................................................................... 149
Shutdown....................................................................................................................... 150
J. Appendix .....................................................................................................151
Acronyms & Abbreviations..................................................................................151
List of Figures .......................................................................................................151
List of Tables.........................................................................................................151
Revision History ........................................................................................................ 152

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A. Preface
About this Guide
This document provides a guide to PanL Desk Manager (PDM) hardware and software installation,
configuration and operating information consisting of the following –
PDM Server Software Setup and Installation
PDM Console
Desk Viewer & Microsoft Outlook Add-In
Mobile App (for Android / iOS users)
Wi-Fi enabled PanL35L(PD35L) Desk Panel Device
The guide also provides configuration guidelines for supported calendars such as Microsoft Exchange
2010/2013/2016 or Office 365 to work seamlessly with PDM Server Software.
Intended Audience
The guide is meant to aid End Users, System Integrators, IT or Administrative Users to realize the
functions and the full benefits of the product.

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B. Safety Guidelines
Important Safety Instructions:
WARNINGS:
This symbol, , when used on the
product, is intended to alert the user of the
presence on uninsulated dangerous voltage
within the product’s enclosure that may
present a risk of electric shock.
Avoid attachments- Do not use tools or
attachments that are not recommended by
the equipment manufacturer because they
may be hazardous and they may void the
warranty.
Avoid water - Do not use this or other
electrical equipment near water or objects
filled with water. Clean the device with dry
cloth only.
If the product is damaged and any internal
components can be seen through the
damaged area; unusual odours or unusual
noises are detected; disconnect the device
from the electric outlet and contact our
support. See the user guide for the
appropriate contact information.
Protect the power cord from being walked
on or pinched particularly at plugs,
convenience receptacles, and the point
where they exit from the apparatus.
Only use attachments/accessories specified
by the manufacturer.
Unplug this equipment during lightning
storms or when unused for long periods of
time.
ATTENTION:
- This symbol, when used on the product,
is intended to alert the user of important
operating and maintenance (Servicing)
instruction in the literature provided with
equipment.
WARNING: To reduce the risk of fire or electric
shock, do not expose this equipment to rain or
moisture.
General Guidelines:
Follow these sensible guidelines:
This equipment shall not be exposed to dripping
or splashing and no objects filled with liquids,
such as vases, shall be placed on the
equipment.
Refer all servicing to qualified service
personnel. Servicing is required when the
equipment has been damaged in any way,
such as when power supply cord or plug is
damaged, liquid has been spilled, or objects
have fallen into the equipment, the
equipment has been exposed to rain or
moisture, does not operate normally, or has
been dropped.
Read instructions- Read and understand all
safety and operating instructions before
installing or using the equipment.
Retain instructions- Keep the safety
instructions for further reference.
Follow warnings- Follow all warnings and
instructions marked on the equipment or in
the user information.
Comply with codes- Install all products in
accordance with international, national, and
local electrical and building safety codes.
Some example for reference are as follows:
-In the United States of America, refer
to ANSI/NFPA 70, US National Electrical
Code (NEC).
-In Canada. Consult the Canadian
Electrical Code, Part I, CSA C22.1.
-Elsewhere, refer to International
Electro technical Commission (IEC)
guideline 60364, parts 1-7.

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Grounding (Earthing):
Grounding faceplates- For products with
metal faceplates, ground the faceplates to
the product ground, and tie all the products
in a system to a common ground. This
prevents electrostatic discharge and can
prevent video ground loops.
Do not defeat the safety purpose of the
polarized or grounding –type plug. A
polarized plug has two blades with one
wider than the other. A grounding type plug
has two blades and third grounding prong.
The wide blade or the third prong is
provided for user’s safety. If the provided
plug does not fit into the outlet, consult an
electrician for replacement of the obsolete
outlet.
Power Sources:
This equipment should be operated only
from the power source indicated on the
product. This equipment is intended to be
used with main power system with a
grounded_Neutral_conductor or Line to
Line. The third (grounding) pin is a safety
feature, do not attempt to bypass or disable
it.
WARNING for Class I Products:
Class I products must be connected only to a
mains socket outlet with a protective Earthing
(Grounding) connection.
Power and IT system- Consult us before
installation if the product will be connected
to an IT power distribution system.
Servicing
Power and Electrical Supply:
Appropriate power supply
-Use only provided power supplies and
power sources with our products. Use of
unauthorized power supplies may harm
the equipment, may void the warranty,
and will void the regulatory compliance
status.
-For power adapters with detachable DC
cords, consult the factory for guidance.
-Power supplies are intended for
continuous operation.
-Our power supplies are universal input
voltage supplies that operate from 100-
240 VAC and are intended to function at
50 to 60 Hz. The ambient temperature
shall not exceed 50oC and the altitude
shall not exceed 2000m. Consult
factory if the input power supply being
used is not provided by us. Make sure
to use the appropriate power supply for
corresponding models. If use an LPS or
Class2 type, and that it is marked as
“LPS” or “Class 2”.
WARNING: Disconnect the equipment from
the AC main before performing any service to
the equipment.
There are no user serviceable parts inside
our equipment.
Refer all servicing to qualified service
personnel. To prevent the risk of shock, do
not attempt to service this equipment by
self because opening or removing covers
may expose users to dangerous voltage or
other hazards and may void the warranty
Ventilation, Mounting and Temperature:
Ventilation slots and opening- If the
equipment has slots or holes in the
enclosure do not block any ventilation
opening, as this may cause the product to
malfunction. Install the device in
accordance with the manufacturer’s
instructions
Temperature –Do not install electronic
devices near any heat sources such as
radiators, heat registers, stoves or other
apparatus (including amplifiers) that
produce heat. If possible, do not expose the
product to direct sunlight. Also see “Rack
mounding guidelines” below for
temperature guidelines.
Location of power supplies
-External power supplies with either
plastic enclosures or metal enclosures
with vents must not be located within
environmental air handling spaces or a
wall cavity.
-Our power supplies are intended for
indoor use only.
-The power supply must not be
permanently fixed to the building or
similar structure.

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Placement Guidelines:
The following guidelines pertain to the safe
installation of our device on a desk.
Ensure that the device is not placed on the
desk edges.
Ensure that the placement is visible to the
user.
If using a glass or slippery desk, ensure that
the rubber foot on place. Use the rubber foot
to stick to the bottom of the device. The
rubber foot is provided as part of the package.
The placement desk should be flat (Horizontal
to ground), should not be in a slanting
position.
Please do not mount the device on a vertical
wall / table.
FCC Statement:
This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference in a building
installation. This equipment generates, uses and
can radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference to
radio communications. However, there is no
guarantee that interference will not occur in a
particular installation. If this equipment does
cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to
try to correct the interference by one or more of
the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the
equipment and receiver.
Connect the equipment into an outlet on a
circuit different from that to which the receiver
is connected.
Consult the dealer or an experienced radio/TV
technician for help.
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two
conditions:
1) This device may not cause harmful
interference, and
2) This device must accept any interference
received, including interference that may
cause undesired operation.
FCC Radiation Exposure Statement
This device complies with FCC radiation exposure
limits set forth for an uncontrolled environment
and it also complies with Part 15 of the FCC RF
Rules. This equipment must be installed and
operated in accordance with provided instructions
and the antenna(s) used for this transmitter must
be installed to provide a separation distance of at
least 20 cm from all persons and must not be co-
located or operating in conjunction with any other
antenna or transmitter. End-users and installers
must be provided with antenna installation
instructions and consider removing the no-
collocation statement.
NOTE: This unit was tested with shielded cables. Using shielded cables ensure that users maintain
the appropriate EMC classification for the intended environment.

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C. Welcome to PanL Desk Manager
Overview
The management of shared spaces particularly working desks, either in traditional corporate offices
or the fast growing co-space providers is increasingly important as real estate costs have climbed
steadily over the years especially in land scarce city-states. A 1:1 desk to head ratio may no longer
be cost effective or a good use of shared space when desks are under-utilized. Other use case
applications such as libraries, cyber cafes or community centres also face similar challenges in
managing desk bookings. PanL Desk Manager (PDM) addresses the problem by providing a
complete solution ecosystem as illustrated in Figure 1 –PanL Desk Manager Ecosystem, enabling
organizations to automatically manage desk bookings and increase the number of users per desk
without compromising user experience. By continuous re-conditioning of the workspace based on
statistical data collected, substantial cost and space savings can be realized.
Figure 1 –PanL Desk Manager Ecosystem
PDM Server Software installed on on-premise server can be configured via a simple web console
interface (PDM Console) to connect to supported Microsoft Exchange or Office 365 calendars. The
PDM console also allows system administrators to assign desk layouts across local or multi-site
locations, setup PanL35L display panels remotely and configure a variety of desk booking policies to
suit administrator’s preference such as maximum desk booking hours per day or desk claim time
limit to ensure desks are in good use. A dashboard which displays booking statistical data provides
valuable insights to management to understand and manage user behaviour to further improve
desks utilization.
Users can book desks via Outlook Add-In, mobile devices and right from the desk panels. On spot
desk booking through the panel is as easy as scanning the QR code through the mobile app and
setting the desired booking time slot. The panel comes with a bright LED indicator to provide at-a-
glance desk availability status from a distance. One or more desk panels are added to the network
as clients through on-boarding (see Getting started with PanL PD35L Device). PDM enables the
panels, mobile apps and the calendars to integrate seamlessly, synchronizing all scheduling data
across all platforms on the same network. All communications in between are encrypted to ensure
data security. The Desk Viewer interface provides an overall view of desks availability across
different floors of a building spanning across different locations. This can be displayed on any
network enabled screen placed at public access areas.

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Features
The following are some key features offered by PanL Desk Manager (PDM) -
Make on spot desk reservations right from the desk panel (QR Code) or advance booking
through outlook or mobile app. Integrate seamlessly with supported calendars such as
Microsoft Exchange and Office 365
Book by desk or time options. Easy access to all booking information and status through My
Booking feature
PanL Desk Panel Display availability status light indicators allow users to locate a vacant space
from afar - LED color code: Green (Available), Yellow (Pending Claim), Red (In-Progress)
Claim and automatic release feature reduces no show time ensuring unused desks are available
for the next user. Frequent ghost booking offenders can be identified
One glance desks occupancy status and navigation through Desk Viewer. Search
building/floor/desks function enables users to book neighbouring desk to work on the same
project
Outlook Add-In and Mobile App feature enable users or admin to book and assign desks on
behalf of other users
Number of devices and users can be scaled accordingly and settings can be centrally managed
and synchronized across multi-site locations
Booking statistical data dashboard provides insights on desk/user utilization and booking
behaviours to better optimize user experience and desk to head ratio
A single admin console (PDM Console) interface provides a one stop management of resource
assignment, desk booking policies, display panel and calendar configurations etc.
Remote desk panel firmware OTA updates, activation, brightness control through Wi-Fi
Easy desk panel power up with 5V micro-USB cable
Secure communications between the clients and server over https. Database encryption over
user account credentials and passcodes
Customizable desk notification email template
User feedback through mobile app/Outlook Add-In/Desk Viewer

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D. Setup and Installation
System Requirements
Hardware/Software
Pre-requisite
Server Operating System
Linux based OS: Ubuntu lts 18.04 / CentOS / SUSIE /
RHEL
Database Software
Mongo 4.2.0
PDM Console Web Browser
Mozilla Firefox v69+/Chrome v65+/Safari
Client Software
Outlook Add ins 2010/2013/2016
Server Host HW Requirements
Processor –Intel Core 2 Duo
Hard disk –30GB
RAM –4GB RAM
Calendar system and application ports
443/80, 4430,8881,3002,3000
Exchange Server
Microsoft Exchange 2010/2013/2016 & Office 365
Configuring Exchange Server Settings
NOTE: The Exchange Server Settings specific to PDM can be configured only upon successful
installation of Exchange Server.
Pre-requisites
1. The Exchange Server must be successfully installed.
2. Internet Explorer browser is recommended
Steps
1. Verify the PC properties (My Computer) as shown in the illustration picture given below. This is
applicable only for Exchange Servers.

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2. Login to the Exchange Admin Centre -
Enter the exchange server name in the URL. For example, https://pdmval2013/ecp/
(exchange computer name)
Enter the domain name, user name and password
While installing exchange server, the Administrator is assigned the default user.
Upon successful login, a list of users (if already added) is displayed as shown in the illustration
picture given below –

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3. From the Feature pane, click on “Recipients” using which mailboxes (create users) and
resources (create rooms/desks) can be managed.
To verify user information from Exchange Server PC, click Start Windows Administrative Tools
Active Directory Users and Computers. The Active Directory Users and Computers are
displayed.
Feature Pane

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4. From the Feature pane, click on “Permissions” and click on “admin roles” tab. From the List
View, select Discovery Management and click icon to edit the object.

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To edit role, click + and select a DISPLAY NAME “for ex: MailboxSearchApplication” and Click [Add].
Click [OK]. Click [Save] to save the changes made (if any) to the settings.
To edit members, click + and select a Member “for ex: Administrator” and click [Add]. Click [OK].
Click [Save] to save the changes made (if any) to the settings.

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5. Create new role Impersonation application. From the Feature pane, click on “Permissions” and
click on “admin roles” tab. Click + to create a new role and enter a “Name”. Add the Roles as
“Application Impersonation” and add members as Administrator. Click [Save].
6. Configure compliance management. From the Feature pane, click on “Compliance
Management”and click on “in-place eDiscovery & hold”tab. Click + to create a “search
across mailboxes”.

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Select the option –Search all mailboxes. Click [Next].
Enter a Name. For ex: Search_All_Mailboxes. Click [Next].

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Select the Search query option –Include all content. Click
[Next].
Click [Finish]. The settings will be saved.

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Click [Close].
The “Search_All_Mail boxes” is successfully added and
displayed.

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7. Configure mail flow (accepted domains, email address policies and send connectors).
accepted domains
From the Feature pane, click on “mail flow” and click “accepted domains” tab. Click +to add
accepted domain to use customized domain for email users. Enter the required parameters. Refer
to the illustration picture given below.