BrightDrop Trace Grocery 1.1 User manual

BrightDrop Trace Grocery 1.1
User Manual

To prevent DEATH, SERIOUS INJURY or PROPERTY DAMAGE, you should read,
understand and follow the warnings and instructions in this User Manual. Keep
for future reference.
____________________________________________________
[e-mail]
gobrightdrop.com
version 1.1
1

Table of Contents
Contact Information 3
Important Safety Information 3
Safety Messages 4
Intended Use 5
California Proposition 65 6
Signal Words 6
Symbol Index 6
Training 7
Thermal Management 7
Outdoor Storage Cycle 8
Grocery Retrieval 8
Indoor Storage 8
Pre-Operation Safety Check 8
When Loading 10
During Use 10
Battery Pack Safety 12
Battery Pack Safety Messages 12
Battery Pack Charging 13
First Time Use – Battery Connection 13
Battery Charging 14
Operation 16
Personal Protective Equipment 17
Handlebar User Interface 17
Drawer Instructions 20
Kickstand Instructions 20
Cubbies 21
Caster Brakes 21
Turning the Trace Grocery OFF 22
Transport 22
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Storage 22
Cleaning 22
Product Specifications 23
FCC and Industry Canada Radio Frequency Statement 24
Trace Grocery End of Subscription - Disposal 25
Battery Pack Recycling 25
Troubleshooting 25
Maintenance 27
Contact Information
Email: [e-mail]
Website: gobrightdrop.com
Phone: [phone]
Important Safety Information
Read and Understand this User Manual Before Use
Read this entire User Manual before using the BrightDrop Trace Grocery and keep this manual for
future reference. This User Manual contains important safety, and operation information. This
manual is intended to remind you of your training, but the manual is not a substitute for operator
training. If you have any questions or do not understand something, contact us at
[e-mail] for assistance.
This manual is considered a part of the Trace Grocery and should accompany the device if it is
ever transferred or sold.
This manual is not intended as a comprehensive use, service, repair or maintenance manual.
Please contact your local BrightDrop authorized servicer for all service, repairs or maintenance
issues.
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Safety Messages
To prevent serious injury or death:
●DO NOT operate the Trace Grocery unless you are trained and authorized by your
employer.
●Read all safety warnings and all instructions before using the Trace Grocery. DO NOT
remove any labels from the Trace Grocery.
●Do not operate when you are tired, have emotional problems, or after consuming
alcohol or medicine that causes drowsiness or contains sleeping ingredient.
●DO NOT carry passengers on or in the Trace Grocery.
●The Trace Grocery should be loaded, transported, and used in accordance with
approved BrightDrop products and services. Any other loading, transport, or use of the
Trace Grocery will be at your own risk and liability.
●When driving, braking, or slowing, ensure that you maintain a firm grip on the
handlebar until the Trace Grocery comes to a complete stop
●Never modify your Trace Grocery in any way. Do not sand, drill, file or remove parts
from your Trace Grocery. Do not install incompatible components or hardware.
●PINCH POINT/ENTANGLEMENT Hazard. Keep fingers, hair, clothing (including
shoelaces), jewelry and other objects away from wheels, drawers, and other
components.
●ONLY park in authorized places. Turn the Trace Grocery OFF, set caster wheel locks,
and ensure drawers are fully closed.
●ONLY travel on paved or smooth level surfaces free of hazards. DO NOT use on gravel,
dirt, grass, bumps, potholes, or other uneven terrain to prevent damage and tipping.
●WARNING: If the unit is moving without command, use the main power button to turn
o the unit, ONLY IF you can do this safely without putting yourself at risk of collision.
●DO NOT fill the drawers beyond their maximum capacity (50* lbs. per drawer).
●DO NOT use the unit if the kickstand is not functional. Tag the unit as “Out of Service”
and ensure the kickstand is repaired before returning to service.
●DO NOT use a thermal tote if its insulation is leaking. Tag the tote as “Out of Service”
and dispose of it properly.
●DO NOT drive the unit up or down grades steeper than ADA-compliant ramps.
●AVOID collisions. Should pedestrians or other objects come into the path of the unit,
steer to avoid them. Sound horn to alert people who may not be looking at you.
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●Close ALL drawers before moving the unit. Push drawers firmly to close. If a drawer is
not able to be closed fully, check whether contents are interfering.
●When loading an empty unit, ALWAYS load the bottom drawers first to prevent tipping
and to keep the center of gravity as low as possible.
●Before engaging the propulsion system, ensure that nothing is resting on top of the
unit.
●Slow down when turning and push/pull smoothly and slowly to prevent tipping. If the
unit does start to tip, move to a safe location away from the unit and sound the horn or
shout to alert pedestrians in the area.
●When placing the Trace Grocery in vehicle for transportation, make sure the following
steps are taken:
○Engage Caster Locks (if available) on the Trace Grocery.
○Secure Trace Grocery with secondary retention system in accordance with
FMCSA Cargo Securement Rules.
*This max load includes 10 lbs per cubby/drawer for drawers with thermal totes
Intended Use
Please follow Federal Motor Carrier Safety Administration guidance for cargo securement and
refer to relevant industry associations (e.g. Web Sling & Tie Down Association). Trace Grocery
should be secured with a restraining system capable of handling at least 5,325 lb of peak force. If
using ratchet straps, ensure they can withstand at least 5,325 lb Break Strength.
The Trace Grocery is a TYPE E industrial device. It is an electrically powered unit that has
minimum acceptable safeguards against inherent fire and electric shock hazards.
The intended use of the Trace Grocery is to be operated by a trained adult (age 18 and up) for
transportation of goods in an occupational setting. Only use on paved or finished surfaces and in
areas where permitted by law (not on roadways). Any other use of the Trace Grocery is prohibited
and may result in SERIOUS INJURY or DEATH.
Not following the instructions and warnings either in this manual or on the Trace Grocery itself
could result in death, serious injury, or property damage.
Improper servicing or the use of replacement parts not provided by the manufacturer — including
the unauthorized modifications, and/or alterations to the Trace Grocery beyond the
manufacturer’s guidelines — automatically voids the Limited Warranty and may make the product
unsafe for use. In no such event will the manufacturer be liable for any direct, indirect, punitive,
incidental, or special damages to property or persons, including death, arising out of the use or
misuse of the Trace Grocery.
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California Proposition 65
This product can expose you to chemicals including lead and other chemicals which
are known to the State of California to cause cancer and reproductive harm. For more information
go to www.P65Warnings.ca.gov.
Signal Words
Indicates a hazardous situation that, if not avoided, will result in
death or serious injury.
Indicates a hazardous situation that, if not avoided, could result in
death or serious injury.
Indicates a hazardous situation that, if not avoided, could result in
minor or moderate injury.
Indicates information considered important, but not hazard related
(e.g. messages relating to property damage).
Symbol Index
Safety Alert Symbol. It is to alert you to potential personal injury hazards. Obey all
safety messages that follow this symbol to avoid possible serious injury or death.
ELECTRIC SHOCK Hazard.
FIRE Hazard.
TIP OVER Hazard.
ALWAYS wear safety shoes when operating the Trace Grocery. The user must avoid
their feet and those of any bystanders when operating the Trace Grocery.
Read, understand and follow the warnings and instructions in this manual.
For Battery Pack Safety Messages, see Battery Pack Safety and Charging section.
Personal Protective Equipment: ALWAYS wear safety shoes when operating the
Trace Grocery. The user must avoid their feet and those of any bystanders when
operating the Trace Grocery.
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Training
DO NOT operate the Trace Grocery unless you are trained and authorized by your employer.
Ask your supervisor or BrightDrop Contact Center at 888-987-4377 if there is anything unclear
or if you have concerns about the operation of the Trace Grocery.
The Trace Grocery was designed to work safely and eciently with the operator, but as the
employer, you have the primary responsibility for the well-being of your employees. Operator
training and the responsibility for providing a safe workplace is required by the Occupational
Safety and Health Act (OSHA). Both OSHA and ANSI (American National Standards Institute)
provide operating, maintenance and safety instructions contained in the following publications:
●29 CFR 1910.178: "OSHA Safety and Health Standards (29 CFR 1910)", "Subpart
N-Materials Handling and Storage", Section 1910.178 "Powered Industrial Truck". Available
from osha.gov.
●ANSI/ITSDF B56.1: "Safety Standard for Low Lift and High Lift Trucks" (Safety Code or
Powered Industrial Trucks). Published by: Industrial Truck Standards Development
Foundation, 1750 K Street NW, Suite 460, Washington DC 20009.
The ANSI Standard B56.1 requires operator qualification prior to selection based on visual,
auditory, physical, and mental ability relative to the specific requirements of the employer.
Similarly, the training required by OSHA and ANSI must be tailored to the workplace.
Unique operations can present hazards even to experienced operators if the work is
dierent. Train your people about the unique design of the Trace Grocery. For users not
located in the U.S.A., please refer to local government regulations to meet any equivalent
OSHA and ANSI standards that may be required in your country.
Thermal Management
Trace Grocery thermal management is designed for use with thermal totes. *Failure to adhere to
the requirements below may lead to items not being stored in food-safe temperatures.
*Thermal totes include product specifications and instructions. Follow the provided instructions
enclosed with thermal totes for proper use and maintenance.
Outdoor Storage Cycle
●Cumulative outdoor storage time must not exceed 16 hours each 24-hour period
●Outdoor storage cycles must not exceed 4 consecutive hours at a time
●Trace Grocery to be brought indoors for no less than 30 minutes after each outdoor
storage cycle (Note: These 30 minutes may be utilized for grocery picking cycle.)
●All thermal totes used are to be replaced between outdoor storage cycles and refrozen
for future use
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Grocery Retrieval
●Cubby drawers must be fully closed after each customer retrieval
●Cubby drawers must be opened for no more than 3 minutes per customer retrieval
Indoor Storage
●Storage room must be maintained below 72°F (22° C)
●Drawers must be left open a minimum of 6 inches (15 cm) outside of the cubby (see
Figure 1.), for a minimum of 6.5 hours (ensure kickstand is deployed prior to opening
drawers) every use. This is time will be used to reset the baseline ambient temperature
within the drawers and allow the thermal totes to refreeze.
●Note: 30-minute periods between outdoor storage cycles do not count towards these
6.5 hours
Figure 1. Trace Grocery with kickstand deployed and drawers 6” open during indoor storage.
Pre-Operation Safety Check
The Trace Grocery must be inspected every shift. Do not try to operate a Trace Grocery that
needs repairs or try to fix it yourself. Report all problems to your employer and tag the Trace
Grocery as Out of Service.
1. Walk around the Trace Grocery and look for signs of damage or any slip hazards.
2. Check for damage to electrical cables and connectors.
3. Check for loose or missing items, nuts, bolts, fasteners, and rivets.
4. Check for metal strap hanging down from bottom of unit; confirm the metal strap tip is
touching the ground (strap is necessary to prevent static shock).
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5. Power on and check horn.
6. Inspect all four (4) wheels and check the caster wheel locks are functional.
7. Check drawers are operating freely, are secure, and that there are no obstructions in the
way of the glides.
8. Check batteries are fully or appropriately charged for anticipated use.
9. At the beginning of each shift, before operation, the operator shall power on and test for
correct brake function. Press brake release button, ensure the Trace Grocery moves.
Disengage brake release and ensure the Trace Grocery stops.
When Loading
Maximum Trace Grocery load is 350 lbs. (158 kg).
Maximum load for each cubby is 50 lbs. (22 kg). This max load includes 10 lbs (4.5 kg) per
cubby/drawer for thermal totes.
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●ALWAYS place heavier items in the lower cubbies to help prevent tipping and to keep the
center of gravity as low as possible.
●ALWAYS close cubbies before attempting to move the Trace Grocery
●DO NOT propel the Trace Grocery while items are on top.
During Use
●Learn and follow your employer's safety rules for operation, trac, and speed. Look
where the Trace Grocery is going to avoid people, obstructions, and drop-os.
Check clearances in all directions. Travel in REVERSE (PULL) if the Trace Grocery
blocks your view. Only use REVERSE (PULL) on flat surfaces and uphill. FORWARD
(PUSH) Trace Grocery when going downhill or when needing to maneuver tight
corners.
●When traveling up or down ramps or sloped areas, the operator should always be on
the uphill side of the Trace Grocery and only travel straight up or down an inclined
surface. Travel slowly and keep a safe distance from platform and ramp edges.
●Approach all ramps head-on, not from the side of the ramp.
●When traveling up ramps, the unit may get stuck at the start of the ramp,
particularly if the unit had been stopped before the ramp. If this situation occurs,
back the unit away from the ramp (approximately 3 feet from the base of the ramp),
then re-approach the ramp with increased throttle applied. Proceed to move the
unit onto the ramp without stopping. Once all wheels are on the ramp, slow the unit
down and continue ascending the ramp with caution.
●DO NOT turn, park or load/unload the Trace Grocery on slopes greater than 2%
grade in any direction.
●The Trace Grocery can tip over. Slow down for turns; push/pull smoothly and slowly.
If it does start to tip, shout or sound horn if able to do so safely to alert pedestrians
in the area, then move to a safe location away from the Trace Grocery.
●AVOID collisions. Should pedestrians or other objects come into the path of the
Trace Grocery, steer to avoid them. Sound horn to alert people who may not be
looking at you.
●Stop the Trace Grocery completely and sound the horn if necessary, at corners or at
stop signs, when approaching intersections or crosswalks, when exiting an aisle, or
other locations where the vision is limited or obstructed. Always proceed with
caution. Use trac mirrors, if available.
●TO STOP – release throttle lever, confirm the Trace Grocery has stopped.
●DO NOT carry riders on top or inside of the Trace Grocery.
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●DO NOT use radio communication devices operating at a radio frequency of 1.429
GHz within 10 inches of the Trace Grocery’s handlebars.
●ONLY travel the Trace Grocery on paved or smooth level surfaces free of hazards.
DO NOT use on gravel, dirt, bumps, potholes, or other areas that do not have a
finished surface like a sidewalk, to prevent damage to the Trace Grocery or tipping
over.
●ONLY operate in environments with adequate ambient light. Operating outside at
night or in areas with low light comes with more risks than operating during the day
due to decreased visibility. Others may have diculty seeing you and you may not
see obstacles in your path.
●DO NOT maneuver the Trace Grocery through standing water, heavy rain, or in
areas with other obstacles. Be aware of areas with uneven floors, stairs, or other
obstacles present. DO NOT park the Trace Grocery in standing water.
●When pushing/pulling the Trace Grocery up/down an inclined grade/ramp (under
heavy load conditions up to 350lbs. and/or steep inclines greater than 5
degrees/8.4% grade) be aware a loss of motorized assist may occur when either:
○The electric wheel motor thermal or overcurrent protections activate; OR
○There is a low or a depleted battery pack State of Charge.
The user will have to push/pull/operate the Trace Grocery manually should
either of these conditions occur.
●ALWAYS remove the Trace Grocery from service if it falls from an elevated position
or tips over. Have the Trace Grocery serviced and inspected per the Service Manual
before returning to service.
●PARK and TAG OUT the Trace Grocery if you experience any problems while you are
working. Stop work and tell your supervisor. Make sure to tag the Trace Grocery as
Out of Service so others will not be injured by trying to use it. If any issues are
found during the Pre-Operation Safety Check, get the issue fixed before start work
or tag it out and use another Trace Grocery.
●BE AWARE that objects may not be easily seen in front of the Trace Grocery when
driving or pushing the Trace Grocery in front of you.
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Battery Pack Safety
Battery Pack Safety Messages
Risk of Fire and Electric Shock – No User Serviceable Parts.
To prevent serious injury or death:
●ONLY charge original Trace Grocery approved lithium-ion battery packs. The battery pack
voltage must match the battery charger voltage. DO NOT use the battery pack or charger
for any use other than its intended purpose.
●ONLY use the battery charger provided with the Trace Grocery or a BrightDrop approved
replacement.
●Turn the Trace Grocery OFF before servicing the battery.
●DO NOT expose the battery pack and charger to rain or any liquids. The risk of electric
shock and the potential for fire are increased should the charger or battery pack be
exposed to water or submerged in liquid of any kind.
●DO NOT charge the Trace Grocery outdoors or in wet environments.
●DO NOT remove or service the Trace Grocery battery pack without ensuring the system
power is turned OFF.
●DO NOT charge the Trace Grocery when ambient temperatures are below 32 oF (0 oC) or
higher than 100 oF (38 oC). Do not charge in direct sunlight.
●ALWAYS inspect the battery charger and cords prior to each use. If dropped or damaged,
DO NOT use and properly discard immediately.
● DO NOT use a dropped, crushed, or dented battery pack. Contact the BrightDrop
Contact Center at 888-987-4377 to order a replacement battery pack.
●The battery pack may emit smoke or gasses if it becomes damaged or is used incorrectly.
Ensure the Trace Grocery is in a well-ventilated area. Respiratory tract irritation may occur
and users should seek medical attention if they experience any adverse eects. Do not
allow any others to approach the Trace Grocery. For assistance, please contact BrightDrop
Customer Support [email protected].
●Battery leakage may occur under extreme usage or temperature conditions. Avoid
contact with skin and eyes. Battery liquid is caustic and could cause chemical burns. If
battery liquid comes in contact with skin, wash quickly with soap and water. If the liquid
contacts your eyes, immediately flush eyes with water for several minutes and seek
medical attention.
●Battery charging times may increase with battery age and usage.
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●When plugging and unplugging the charger from the wall, only grab the charger by the
plug and not the cable.
●Do not puncture or crush the battery pack. Do not impact the battery pack or modify it in
any way. Do not use the battery pack if it shows visible damage. Danger of fire or
explosion.
●Do not place the charger near flammable materials. Heat generated during charging may
cause risk of fire.
●Keep the battery pack and charger away from children.
Battery Pack Charging
See Battery Pack Safety and Charging section for more information.
NOTE: The user may need to open the Trace Grocery cubbies to access the battery charger.
First Time Use – Battery Connection
The Trace Grocery battery will arrive disconnected. Before charging for the first time, the battery
must be connected. Ensure the charger is not connected to the Trace Grocery unit and the caster
wheels’ brakes are engaged, in order to connect the battery for first time use or to replace the
battery.
Open battery compartment & connect battery.
1. Using a flat-head screwdriver, loosen the Battery Door Fastener by quarter-turn
counterclockwise.
Note: the Battery Access Door is attached via tether and fastener.
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2. After removing the Battery Access Panel, connect the battery to the internal connector.
3. Reinstall the Battery Access Panel by inserting the tab into the slot at the bottom and
re-connecting the quarter-turn Battery Door Fastener.
Battery Charging
The battery in the Trace Grocery unit can be charged in two dierent ways:
●Onboard the Trace Grocery and connected to the system (Referred to as Onboard
Charging)
●Removed from the Trace Grocery and disconnected (Referred to as Oboard Charging)
For each method, a dierent cable will be used to connect the charger.
To Charge the Trace Grocery Battery:
1. Inspect the Trace Grocery battery pack charger. Figure 1 below shows the
contents of the battery pack.
ELECTRIC SHOCK Hazard. DO NOT charge the battery pack if the
housing or cords show any sign of damage.
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Figure 1. From left to right: Battery charger, Wall cable, Oboard charge cable, Onboard charge cable
2. Ensure the area around the Trace Grocery is dry. It is not necessary to remove
the battery pack from the Trace Grocery when charging.
•DO NOT charge outdoors.
•Do not operate the charger on an easily
ignited surface (e.g. paper, textiles, etc.) or in a flammable environment.
Risk of fire related to charger temperature increasing during the
charging process.
3. Prior to handling the battery charger, be sure to discharge static electricity by
touching the top side of your hand to any metal object not isolated from the
ground (other than the Trace Grocery).
4. Plug the charger into a 110V rated electrical outlet. Before charging, inspect the
outlet for any damage and ensure that the outlet is in good working condition
and is well grounded. It is not recommended to use extension cords, power
strips or other similar devices.
5. For onboard charging, locate the charge port on the Trace Grocery (Figure 2).
Lift the rubber port cover and connect the onboard charging cable plug to both
the Trace Grocery and the charger. Do ensure care to not touch the contacts on
the Charger Plug, only handle the plug by the plastic/insulated portion.
Figure 2. Charging Port
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6. For oboard charging, refer to the section “First time use – Battery
Connection” to access the battery, disconnect and remove the battery from the
battery compartment. Connect the oboard charge cable to both the battery
and to the charger.
7. Charger should charge the battery to 80-90% State of Charge (SoC) within 4-5
hours. A full charge (100%) should take 5 to 6 hours.
8. The battery pack must be fully charged (see Figure 4) before using the Trace
Grocery for the first time. During charging, the SoC will light up on the
handlebar user interface, and on the BrightDrop App.
To prevent rapid deterioration of the battery, set measures in place to keep the battery from
ever being fully depleted (0%) as this could lead to irreversible damage to the cells. To ensure
this, do not let the battery drop below 13% (see Figure 4)
Operation
Safe operation is the responsibility of the trained and authorized Trace Grocery user.
Should the Trace Grocery be traveling faster than intended take the following actions to
prevent SERIOUS INJURY or DEATH:
1. Release the throttle lever
2. Use arms and body weight to manually control and steer
3. Press the main power button
4. Press down firmly on both caster wheel locks to engage the parking brake
function
Personal Protective Equipment
ALWAYS wear safety shoes when operating the Trace Grocery. The user
must avoid their own feet and the feet of other pedestrians in the vicinity
when operating the Trace Grocery.
Handlebar User Interface
The Trace Grocery is classified as a TYPE E industrial device. It is an electrically powered
unit that has minimum acceptable safeguards against inherent fire and electric shock
hazards.
16

Figure 3: Handlebar User Interface
1. Forward Direction - PUSH
Illuminated membrane button
To choose the direction of travel, press the arrow key corresponding to the desired
direction. To indicate that it was selected, the desired direction will be illuminated
on the control panel
2. Info Indicator Light
Illumination Only
When the info indicator light is illuminated, check the BrightDrop App to get more
information on why the indicator is on. This can range from low battery to service
requirement.
3. Horn
Non-illuminated Membrane Button
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When the Trace Grocery is switched on, the horn will sound when the horn button
is pressed.
4. Reverse Direction - PULL
Illuminated Membrane Button
To choose the direction of travel, press the arrow key corresponding to the desired
direction. To indicate that it was selected, the desired direction will be illuminated
on the control panel
5. Battery Charge Indicator
8 Multi-color LED, 12.5% Increments
The State of Charge of the Trace Grocery can be visualized in increments of 12.5%.
Each LED illuminated in the battery charge indicator corresponds to 12.5% battery
life. At full charge, all 8 LED’s will be illuminated green. At 12.5% percent charge,
one red LED will be illuminated (see FIgure 4).
Battery Pack SOC
LED Display Indication
0-12%
13-25%
26-37%
38-50%
51-62%
63-75%
76-87%
88-100%
Figure 4. Battery SOC
6. Lock Status
Illuminated Icon Only When Doors Are Locked
Lock icon will be illuminated when the electromagnetic door locks are energized.
7. Door Open Button
Illuminated Membrane Button
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This button is disabled on this product. The backlit icon will be blinking when a
drawer is open, and o when all drawers are closed.
8. Main Power Button
Illuminated Push Button
When this button is pressed, it will illuminate to indicate the Trace Grocery
motorized assist system is receiving power from the battery pack. This is a toggle
switch and will stay on when pressed. Press a second time to turn o the switch
and stop motorized assist.
9. Brake Release Button
Push Button with Color Graphic
When this button is pressed, it allows the Trace Grocery to move freely without
propulsion. While free-wheeling, the Trace Grocery will not go above a set speed.
Both the forward and reverse arrows will blink indicating the Trace Grocery is in
freewheel mode.
10. Throttle Lever (Figure 5)
The throttle lever allows the operator to control the Trace Grocery’s speed. The
further the lever is pulled, the faster the Trace Grocery will go. The Trace Grocery
will always travel in the direction indicated by the forward/reverse buttons,
regardless of the side that is pulled. The brake automatically engages when the
throttle lever is released.
Figure 5. Throttle Lever
Drawer Instructions
1. Grab handle and pull to open
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