BrightDrop Trace User manual

[email protected]
gobrightdrop.com
version 3.0
BrightDrop Trace
User Manual
To prevent DEATH, SERIOUS INJURY or PROPERTY DAMAGE, you
should read, understand and follow the warnings and instructions in
this User Manual. Keep for future reference.

Table of Contents
Important Safety Information.........................................................................................................................2
Battery PackSafety ......................................................................................................................................7
First Time Use –Battery Connection...........................................................................................................8
BatteryCharging...........................................................................................................................................9
Operation .......................................................................................................................................................11
Handlebar User Interface...........................................................................................................................11
How to Unlock Doors..................................................................................................................................13
Caster Brakes .............................................................................................................................................14
BrightDrop App...........................................................................................................................................16
Turning the Trace OFF................................................................................................................................16
Transport.....................................................................................................................................................17
Storage........................................................................................................................................................17
Cleaning.......................................................................................................................................................17
Product Specifications...................................................................................................................................17
Trace End of Subscription - Disposal............................................................................................................19
Battery PackRecycling .................................................................................................................................19
Troubleshooting.............................................................................................................................................19
Contact Information
Email: [e-mail]
Website: gobrightdrop.com
Phone: [phone]

2
Important Safety Information
Read and Understand this User Manual Before Use
Read this entire User Manual before using the BrightDrop Trace and
keep this manual for future reference. This User Manual contains
important safety, and operation information. This manual is intended
to remind you of your training, but the manual is not a substitute for
operator training. If you have any questions or do not understand
something, contact us at [email protected]m for assistance.
This manual is considered a part of the Trace and should accompany
the device if it is ever transferred or sold.
This manual is not intended as a comprehensive use,service, repair or maintenance manual.
Please contact your local BrightDrop authorized servicer for all service, repairs or maintenance
issues.
Safety Messages
To prevent serious injury or death:
•DO NOT operate the Trace unless you are trained and authorized by your employer.
•Read all safety warnings and all instructions beforeusing the Trace. DO NOT remove any
labels from the Trace.
•Do not operate when you are tired, have emotionalproblems, or after consuming alcohol or
medicine especially with sleeping ingredient.
•DO NOT carry riders on or in the Trace.
•The Trace should be loaded, transported, and used in accordance with approved BrightDrop
products and services. Any other loading, transport, or use of the Trace will be at your own
risk and liability.
•Never modify your Trace in any way. Do not sand, drill, file or remove parts from your Trace.
Do not install incompatible components or hardware.
•PINCH POINT Hazard. Keep fingers, hair, clothing (including shoelaces), jewelry and other
objects away from wheels and other components.
•Please follow Federal Motor Carrier Safety Administration guidance for cargo securement
and refer to relevant industry associations (e.g. Web Sling & Tie Down Association).
•Traces should be secured with a restraining system capable of handling at least 5,325 lb of
peak force. If using ratchet straps, ensure they canwithstand at least 5,325 lb Break Strength
or 1,775 lb Working Load Limit (WLL) individually or in combination. The D.O.T. and Web Sling
Association require tie-down manufacturers to attach a tag to the strap with the safe Working
Load Limit and the information on WLL can be found there. For guidance follow Federal
Department of Transportation (D.O.T.) guidelines for cargo securement and refer to relevant
industry associations (e.g. Web Sling & Tie Down Association).

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•When placing the Trace in vehicle for transportation, make sure the following steps are taken:
oEngage Caster Locks (if available) on the Trace.
oSecure Trace with secondary retention system in accordance with FMCSA Cargo
Securement Rules.
For Battery Pack Safety Messages, see Battery Pack Safety and Charging section.
Personal Protective Equipment
ALWAYS wear safety shoeswhen operating the Trace. The user must avoid their
feet and those of any bystanders when operating the Trace.
Training
DO NOT operate the Trace unless you are trained and authorized by your employer. Ask your
supervisor or BrightDrop Contact Center at 888-987-4377 if there is anything unclear or if you
have concerns about the operation of the Trace.
The Trace was designed to work safely and efficiently with the Operator, but as the employer, you
have the primary responsibility for the well-being of your employees. Operator training and the
responsibility for providing a safe workplace is required by the Occupational Safety and Health
Act (OSHA). Both OSHA and ANSI(American National Standards Institute) provide operating,
maintenance and safety instructions contained in the following publications:
•29 CFR 1910.178: "OSHA Safety and Health Standards(29 CFR 1910)", "Subpart N-
Materials Handling and Storage", Section 1910.178 "Powered Industrial Truck". Available
from osha.gov.
•ANSI/ITSDF B56.1: "Safety Standard for Low Lift and High Lift Trucks" (SafetyCode or
Powered Industrial Trucks). Published by: Industrial Truck Standards Development
Foundation, 1750 K Street NW, Suite 460, Washington DC 20009.
The ANSI Standard B56.1 requires operator qualification prior to selection based on visual,
auditory, physical, and mental ability relative to thespecificrequirements ofthe employer.
Similarly, the training required by OSHA and ANSI must be tailored tothe workplace. Unique
operations can present hazards even to experienced Operators if thework is different. Train your
people about the unique design of the Trace.
Pre-Operation Safety Check
The Trace must be inspected every shift. Do not try to operate a Trace that needs repairs or try
to fix it yourself. Report all problems to your employer and tag the Trace as out of service.
1. Walk around the Traceand look for signs of damage or any slip hazards.
2. Check for damage to electrical cables and connectors.
3. Check for loose or missing items, nuts, bolts, fasteners, and rivets.

4
4. Power on and check horn.
5. Inspect all four (4) wheels and check the caster wheel locks are functional.
6. Check door locks are operating properly. Check doors open and close freely and inspect
the interior. Check shelves are secure (if installed).
7. Check batteries are fully or appropriately charged for anticipated use.
8. At the beginning of each shift, before operation, the operator shall power on and test for
correct brake function. Press brake release button, ensure the Tracemoves. Disengage
brake release and ensure the Trace stops.
When Loading
Maximum Trace load is 200 lbs. (90 kg).
Maximum load for each shelf is 100 lbs. (45 kg).
Bottom floor panel maximum load is 200 lbs (90kg) if no shelf(s) present.
•ALWAYS place heavier items on the floor panel or lowest available shelf to prevent tipping
and to keep the center of gravity as low aspossible.
•ALWAYS close and lock doors prior tomoving the Trace.
•DO NOT propel the Trace while items are on top.
During Use
•Learn and follow your employer's safety rules for operation, traffic, and speed. Look where
the Trace is going to avoid people, obstructions, and drop-offs. Check clearances in all
directions. Travel in REVERSE (Pull) if the Trace blocks your view.
•When travelling up or down rampsor sloped areas, the Operator should always be on the
uphill side of the Trace and only travel straight up or down an inclined surface. Keep asafe
distance from platform and ramp edges.
•DO NOT turn, park or load/unload the Trace on slopes.
•The Trace can tip over even when empty. Slow down for turns; push/pull smoothly and
slowly. If it does start to tip,move to a safe location away from the Trace and sound horn or
shout to alert pedestrians in the area.
•AVOID collisions. Should pedestrians or other objects come into the path of the Trace, steer
to avoid them. Sound horn to alert people who may not be looking at you.
•Stop the Trace completely and sound thehorn if necessary, at corners or at stop signs, when
approaching intersections or crosswalks, when exiting an aisle, or other locations where the
vision is limited or obstructed. Always proceed with caution. Use traffic mirrors, if available.
•TO STOP – release throttle, confirm the Trace has stopped.
•ONLY park in authorized places. Turn the Trace OFF, set caster wheel locks and check doors
are locked.
•DO NOT carry riders on top or inside of the Trace.

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•ONLY travel the Trace on paved or smooth level surfaces free of hazards. DONOT use on
gravel, dirt, bumps, potholes, or other areas that do not have a finished surface like a
sidewalk, to prevent damage to the Trace or tipping over.
•ONLY operate in environments with adequate ambient light. Operating outside at night or in
areas with low light comes with more risksthan operating during the day due to decreased
visibility.
•Others may havedifficulty seeing you and youmay not see obstacles in your path.
•DO NOT maneuver the Trace through standing water, heavy rain, or in areas with other
obstacles. Be aware of areas with uneven floors, stairs, or other obstacles present. DO NOT
park the Trace in standing water.
•When pushing/pulling the Trace up/down an inclined grade/ramp (under heavy load
conditions up to 200lbs. and/or steep inclines greater than 5 degrees/8.7% grade) be aware
a loss of motorized assist may occur when either:
oThe electric wheel motor thermal or overcurrent protections activate; OR
oThere is a low or adepleted battery pack State of Charge.
The user will have to push/pull/operate the Tracemanually should either of these conditions
occur.
•ALWAYS remove the Tracefrom service if it falls from an elevated position or tips over. Have
the Trace serviced and inspected per the Service Manual before returning to service.
•PARK and TAG OUT the Trace if you experience any problems while you are working. Stop
work and tell your supervisor. Make sure to tag the Trace as out of service soothers will not
be injured by trying to useit. If any issues are found during the Pre-Operation Safety Check,
get the issue fixed before start work or tag it out and use another Trace.
•BE AWARE that objects may not be easily seen in front of the Tracewhen driving or pushing
the Trace in front of you.
Intended Use
The Trace is a TYPE E industrialdevice. It is an electrically powered unit that has minimum
acceptable safeguards against inherent fire and electric shock hazards.
The intended use of the Trace is to be operated by an adult(age 18 and up) for transportation of
goods in an occupational setting. Only use on paved or finished surfaces and in areas where
permitted by law(not on roadways). Any other use of is prohibited and may result in SERIOUS
INJURY or DEATH.
Not following the instructions and warnings eitherin this manual or on the Trace itself could
result in death, seriousinjury, or property damage.Unauthorized modifications of the Trace
automatically void the Limited Warranty and maymake the product unsafe for use.
If improper service is performed, including the useof replacement parts not provided by the
manufacturer, or in the event of any alterations tothe Trace beyond the manufacturer’s
guidelines, in no event can the manufacturer be liable for any direct, indirect, punitive,incidental,
or special damages to property or persons, including death, arising out of the use or misuse of the
Trace.

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California Proposition 65
WARNING: This product can expose you to chemicals including lead (RoHs tested?) and other
chemicals, which are known to the State of California to cause cancer andreproductive harm.
For more information go to www.P65Warnings.ca.gov.
Signal Words Indicates a hazardous situation that, if not avoided, will
result in death or serious injury.
Indicates a hazardous situation that, if not avoided, could
result in death or serious injury.
Indicates a hazardous situation that, if not avoided, could
result in minor or Moderate injury.
Indicates information considered important, but not hazard
related (e.g. messages relating to property damage).
Symbol Index
Safety Alert Symbol. It is to alert you to potential personal injury hazards. Obey all
safety messages that follow this symbol to avoid possible serious injury or death.
ELECTRIC SHOCK Hazard.
FIRE Hazard.
TIP OVER Hazard.
ALWAYS wear safety shoes when operating the Trace. The user must avoid their
feet and those of any bystanders when operating the Trace.
Read, understand and follow the warnings and instructions in this manual.
On-Product Labels
The Trace is equipped with 9 individual vinyl labels and 1 aluminum serial plate. The operator
should understand and familiarize themselves with these labels beforeuse.

7
Battery Pack Safety
Battery Pack Safety Messages
Risk of Fire and Electric Shock – No User Serviceable Parts.
To prevent serious injury or death:
•ONLY charge original Trace approved lithium-ion battery packs. The battery pack voltage
must match the battery charger voltage. DO NOTuse the battery pack or charger for any
use other than its intended purpose.
•ONLY use the battery charger provided with the Trace or a BrightDrop approved
replacement.
•For any service regarding the battery, ensure the system poweris turned OFF before
service begins.
•DO NOT expose to rain or allow any liquids on or inside the battery pack and charger. The
risk of electric shock and the potential for fire are increased should the charger or battery
pack be exposed to water or submerged in liquid of any kind.
•DO NOT charge the Trace outdoors or in wet environments.
•DO NOT remove or service the Trace battery pack without ensuring the system power is
turned OFF.
•DO NOT charge the Trace when ambient temperatures are below 32 oF (0 oC) or higher
than 100 oF (38 oC). Do not charge in direct sunlight.
•ALWAYS inspect the battery charger and cords prior to each use. If dropped or damaged,
DO NOT use and discard immediately.
•If the battery pack is dropped, crushed and or dented, DO NOT use and contact
BrightDrop to order a replacement battery pack.
•The battery pack may emit smoke or gases if it becomes damaged or is used incorrectly.
Ensure the Trace is in a well-ventilated area. Respiratory tract irritation may occur and
users should seek medical attention if they experience any adverse effects. Do not allow
any others to approach the Trace. For assistance, please contact BrightDrop Customer
Support.
•Battery leakage may occur under extreme usage or temperature conditions. Avoid
contact with skin and eyes. Battery liquid is causticand could cause chemical burns. If
battery liquid comes in contact with skin, wash quickly with soap and water. If theliquid
1. Prop 65 Label – ChemicalHazard Warning
2. Do NotRide
3. TraceRegulatory Information
4. BrightDropDoorLogo
5. Shelf Loading 100lbs.
6. Do NotLift fromHandles
7. Scannable QR Code/SerialNumber Plate
8. Battery Service Label
9. ChargingPort Label

8
contacts your eyes, immediately flush eyeswith water for several minutes and seek
medical attention.
•Battery charging times may increase with battery age andusage.
•Only grab the charger by the plug and notthe cable when plugging and unplugging from
the wall.
•Do not puncture or crush the battery pack. Do not impact the battery pack or modify itin
any way. Do not use the battery pack if it shows visible damage. Danger of fire or
explosion.
•Do not place the charger near flammable materials. There is a risk of fire due to the heat
generated during charging.
•Keep the battery pack and charger away from children.
Battery Pack Charging
See Battery Pack Safety and Charging section for more information.
NOTE: If the battery pack charger isinside the Trace, the user will need to open the doors
manually to access the battery pack charger. Please see“To unlock doors manually” in
the Doors section.
First Time Use –Battery Connection
Battery will arrive disconnected, before first charging attempt, the battery must be connected. Please
ensure the charger is not connected to the Trace unit, caster wheels/brakes engaged to connect the
battery for first time use or any battery replacement.
Open battery compartment & connect battery.
1. Using a flat-head screwdriver, loosen the Battery Door Fastener by quarter-turn counterclockwise.
Note: the Battery Access Door is attached via tether and fastener.
2. After removing the Battery Access Panel, connect the battery to the internal connector.