Broadconnect IP Office 1120E User manual

Issue 04 c - (Friday, November 25, 2011)
1100/1200 Series Phone Installation
IP Office Release 8.0

1100/1200 SIP Installation Page 2
Issue 04c (Friday, November 25, 2011)IP Office Release 8.0
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Contents
Contents
1100/1200 Phone Installation1. ..................................................................... 81.1 Pre-Requisites and Known Limitations
IP Office Configuration2. ..................................................................... 132.1 Loading Software Files
..................................................................... 152.2 Enable SIP Phone Support
..................................................................... 172.3 File Server Settings
..................................................................... 182.4 User/Extension Creation
..................................................................... 192.5 Licensing
............................................................................ 192.5.1 Checking the Serial Number
............................................................................ 192.5.2 Adding Licenses
............................................................................ 202.5.3 Reserving Licenses
Phone Installation3. ..................................................................... 223.1 Automatic Migration Method
............................................................................ 233.1.1 Migration
............................................................................ 243.1.2 Error Handling
..................................................................... 253.2 Method 1 ..................................................................... 253.3 Method 2 ..................................................................... 263.4 Method 3 ..................................................................... 283.5 Method 4 ..................................................................... 293.6 Method 5 ..................................................................... 303.7 Factory Reset
..................................................................... 303.8 Recovery Process
...............................................................................0Index

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1100/1200 Phone Installation
Chapter 1.

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1100/1200 Phone Installation:
1. 1100/1200 Phone Installation
For IP Office Release 6.1 and higher, selected phones from the Avaya 1100 Series and 1200 Series are supported on
IP500 and IP500v2 systems. The following 1100 Series and 1200 Series are supported on a IP Office system. These are
the only phones from the 1100 and 1200 Series that are supported.
1120E Telephone
1140E Telephone
1220 Telephone
1230 Telephone
·1100 Series
The 1120E and 1140E are supported. The 1100 Series 18 button Key Expansion Module is also supported, with
up to 3 modules attached to a phone.
·1200 Series
The 1220 and 1230 are supported. The 1200 Series 12 button LCD Key Expansion Module is supported as well,
with up to 7 modules attached to a phone. The 1200 Series 18 button Key Expansion Module is also supported,
with up to 3 modules attached to a phone.

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1.1 Pre-Requisites and Known Limitations
Supported Phones
The 1120E, 1140E, 1220 and 1230 are the only phones supported. Other phones in the 1100 Series and 1200 Series
such as the 1165E, 1210 and 1110 are not supported.
Note: Phones with only 8MB of flash memory (such as earlier versions of the 1120e) are supported. However, user data
such as custom ring tones, images, etc. must not exceed a total of 500kB on those phones due to the memory limit and
rapidly growing load sizes.
Supported Firmware
Only phones with the following existing firmware can be installed:
·The basic boot loader BootC. This normally applies to new (out of the box) 1220 and 1230 phones. New 1120E
and 1140E phones are shipped with UNIStim firmware. However, all phones can be made to invoke the BootC
loader if required.
·Nortel BCM6.0 UNIStim GA F/W level 06XXC7M or higher. The firmware name is briefly displayed on the screen at
startup. If an earlier version than C7M is displayed, refer to the recovery process .
·SIP firmware.
Supported SIP Software
Only the SIP firmware supplied with the IP Office Administration software release should be used. Other software should
only be used if specifically documented as supported. Software obtained from other sources has not been tested by
Avaya and validated for the IP Office system operation.
·For IP Office Release 6.1, 1100/1200 Series SIP firmware release 4.0 is supported.
·For IP Office Release 7.0, 1100/1200 Series SIP firmware release 4.1 is supported.
·For IP Office Release 8.0, 1100/1200 Series SIP firmware release 4.3 is supported.
If you currently utilize UNIStim firmware, see the section Upgrading from UNIStim to SIP .
Supported IP Office Systems
The 1100/1200 Series phones are supported on the following IP Office systems:
·The control unit must be an IP500 or IP500v2 running IP Office Release 6.1 or higher software.
·If installed with earlier versions of IP Office software, these phones will operate as third-party IP end points. They
will require a 3rd Party IP Endpoint license, will only support basic telephony features (equivalent to an
analogue extension) and are not supported by Avaya.
·For IP500v2 systems, the IP Office system must be running in IP Office Standard Mode mode. SIP Extensions are
not supported by systems running in IP Office Essential Edition - Norstar Mode, IP Office Essential Edition -
PARTNER Mode or IP Office Essential Edition - Quick Mode modes.
Avaya IP Endpoint Licenses
Each IP end point supported by the system requires a license, either an Avaya IP Endpoint license or a 3rd Party IP
Endpoint license.
·1100 Series and 1200 Series SIP phones use Avaya IP Endpoint licenses.
·The licenses are added to the telephone system configuration and are based on the unique feature key serial
number. For IP500v2 systems this is the FK number of the System SD card fitted to the control unit. For IP500
systems this is the serial number of the smart media card fitted to the control unit. The licenses are added to the
telephone system configuration and are based on the unique feature key serial number. This is the FK number of
the System SD card fitted to the control unit.
·Note that each IP500 VCM 32 and IP500 VCM64 card installed in the system enables 12 Avaya IP endpoint without
requiring licenses.
Voice Compression Channels
The telephone system must be fitted with voice compression channels, also known as VCM channels. Channels can be
added up to the system maximum of 148 channels. In summary, an available voice compression channel is required:
·During incoming or outgoing call setup with the system.
·During any call to or from a non-IP trunk or phone.
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1100/1200 Phone Installation: Pre-Requisites and Known Limitations
·During any call to or from an IP trunk or phone that is using a different codec than the 1100/1200 phone.
Voice compression channels can be added to a system using a combination of the following options:
·IP500 VCM Base Cards
For IP500 and IP500v2 systems, installation of up to 2 IP500 VCM base cards. There are 2 types of card are
available, the IP500 VCM 32 and the IP500 VCM 64, each providing 32 and 64 VCM channels respectively. Note
that each IP500 VCM card also enables 12 Avaya IP endpoints without requiring licenses (see license below).
·IP500 Combination Cards
For IP500v2 systems only, installation of up to 2 IP500 Combination cards. These cards provide a mix of digital
extension ports, analog trunk ports and trunk ports. Each card also provides 10 voice compression channels.
These cards do not enable any unlicensed Avaya IP endpoints.
·IP400 VCM Cards
For IP500 and IP500v2 systems, installation of up to 2 legacy IP400 VCM cards using an IP500 Legacy Card
Carrier. The IP400 VCM cards supported 4, 8, 16, 24, or 30 voice compression channels.
Power Supply
Each phone requires a power supply. They can either use power over ethernet (PoE) or use a separate power supply unit
and mains power outlet. The IP Office system does not supply power to the phones.
File Server Operation
During boot up the phones use HTTP to request files from a provisioning file server.
·For IP Office operation, installation is only supported using the control unit's memory card as the file server for the
phones.
·For IP500v2 control units, the System SD card is used. This is a mandatory card that is present in all IP500v2
systems.
·For IP500 control units, the optional Compact Flash card slot is used. If no card is present, a suitable Compact
Flash card should be obtained for use.
·Only 1100/1200 Series phone software supplied as part of an IP Office core software release should be used.
·For IP Office operation, installation is only supported using the control unit's memory card as the file server for the
phones. This uses files stored on the systems System SD card.
·
DHCP Server Operation
Use DHCP for ease of installation and maintenance. Note however that for DHCP, only use of the IP Office system as the
DHCP server is supported for installation of 1100/1200 phones.
Known Limitations
The following are known limitations in the current IP Office system support for 1100/1200 Series telephones:
·Other phones such as the 1110, 1165E and 1210 are not supported.
·For 1100 Series phones, the BlueTooth integration feature is not supported.
·For IP Office Release 6.1: No IP Office directory integration is supported.
·For IP Office Release 7.0: The Address Book directory includes the telephone system directory and other telephone
system users and groups. However, it does not include the user personal directory from the telephone system.
Personal directory entries created and edited on the phone are stored locally on the phone only.

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IP Office Configuration
Chapter 2.

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2. IP Office Configuration
The best practice for installation is to use the IP Office system as the DHCP server for the phones. This simplifies both
installation and maintenance. Other methods should only be used if the customer does not want the IP Office system to
perform DHCP for telephones.
Before installing any 1100 or 1200 Series phones, the following processes should be completed to prepare the system to
support those phones:
1.Ensure that the installation pre-requisites have been met .
2.Load the 1100/1200 Software Files onto the system .
3.Enable SIP Phone Support .
4.Check the System File Server Settings .
5.User and Extension Creation .
6.Add licenses .
7.Once the above steps have been completed, installation of individual phones can be started.
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IP Office Configuration:
2.1 Loading Software Files
The 1100/1200 Series firmware suitable for IP Office system operation is supplied as part of the IP Office Manager
software and is copied onto the PC when IP Office Manager is installed. No other firmware should be used with IP Office
unless specifically documented.
There are a number of methods by which the firmware installed with IP Office Manager can be copied onto the telephone
system's memory card. The method used depends mainly on the type of control unit.
·!WARNING
A memory card should never be removed from a running system without either the card or the system first being
shutdown. IP Office Manager should be used to shutdown the memory card before it is removed from the system.
·For IP Office operation, only the 1100/1200 Series phone .bin files and .lng files need to be present on the
memory card. Other files (.cfg and .txt) required by the phones are automatically generated by the system in
response to requests from the phones.
IP500 V2 Control Unit
The system's System SD card is used to store the files. This is a mandatory card that is present in all IP500 V2 systems.
The firmware files are loaded onto the card in a number of ways:
·If the system was upgraded using the Recreate SD Card option in IP Office Manager, the firmware is copied onto
the card as part of that process.
oIf this option was used, a manual reboot of the phone is required in order to install the new firmware.
·If the system was upgraded using IP Office Manager's Upgrade Wizard, if the Upload System Files option was
selected, the firmware is copied onto the card as part of that process. The Upload System Files option is enabled
by default.
If you think the correct files are not present, you can use the embedded file manager part of IP Office Manager to check
the files on the card and to copy the files onto the card if necessary.
IP500 Control Unit
The compact flash memory card is used to store the files. This is an option card that is present if the system is using
embedded voicemail. The files need to be copied manually onto the memory card. This can be done in a number of
ways:
·Files can be copied remotely onto the card in a running system using IP Office Manager's embedded file
management.
·The card can be shutdown and removed from the system. Files can then be copied onto the card using a PC with a
suitable memory card slot.
Using Embedded File Manager
Embedded file manager allows you to remotely view the files on the memory card used by the telephone system. It also
allows you to upload new files.
1.In IP Office Manager, select File | Advanced | Embedded File Management.
2.The Select IP Office menu is displayed.
3.Select the telephone system and click OK.
4.Enter the name and password for the system. These are the same as used for configuring the system.
5.The contents of the memory card are displayed.

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6.For an IP500 memory card, all the firmware files are held in the top level folder. For an IP500 V22 system, use the
folder tree to navigate to System SD | SYSTEM | PRIMARY. Use the folder tree to navigate to System SD |
SYSTEM | PRIMARY.
7.Files can be copied onto the card by using drag and drop or by selecting File | Upload File.
·The source files can be found on the IP Office Manager PC in C:\Program Files\Avaya\IP
Office\Manager\memory Cards\Common\system\primary.
Manually Copying Files
Files can be copied onto the memory card by placing it into a PC with a suitable memory card slot.
·!WARNING
A memory card should never be removed from a running system without first being shutdown.IP Office Manager
should be used to shutdown the memory card before it is removed from the system.
1.Using IP Office Manager, select File | Advanced | Memory Card Command | Shutdown.
2.The Select IP Office menu is displayed.
3.Select the telephone system and click OK.
4.Enter the name and password for the system. These are the same as used for configuring the system.
5.You are prompted to confirm which card you want to shutdown. Select System and click OK.
6.On the back of the control unit, check that the LED for the memory card slot is off before removing the memory
card.
7.Place the card into the PC's memory card slot and examine the contents.
8.For an IP500 memory card, all the firmware files are held in the top level folder. For an IP500 V22 system, use the
folder tree to navigate to System SD | SYSTEM | PRIMARY. Use the folder tree to navigate to System SD |
SYSTEM | PRIMARY. The source files can be found on the IP Office Manager PC in C:\Program Files\Avaya\IP
Office\Manager\memory Cards\Common\system\primary.
9.When the card is reinserted into the system, card usage is automatically restarted.

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IP Office Configuration: Enable SIP Phone Support
2.2 Enable SIP Phone Support
Support for SIP extensions is enabled by default. However, it is important to be aware of and check the settings used.
The system has two LAN interfaces, LAN1 and LAN2. These match the LAN and WAN ports respectively on the back of the
IP500 and IP500v2 control units. LAN1, LAN2 or both can be used to support SIP phones including 1100/1200 Series
phones.
1.Using IP Office Manager, retrieve the configuration from the system.
2.Select System.
3.Select the LAN1 or LAN2 tab depending on which of the system's LAN interfaces you want to use to support SIP
extensions.
a. Note the IP Address settings for the LAN. These will be used as the file provisioning address for the
1100/1200 SIP phones.
b.If the system is going to be used as the DHCP server for the SIP phones, check that the DHCP settings are
enabled and the DHCP pool supports sufficient addresses.
·Installation of 1100 Series and 1200 Series phones using DHCP is only supported if using the system as
the DHCP server. The system's Apply to Avaya IP Phones Only option should not be used.

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4.Select the VoIP sub-tab.
a. Check that the SIP Registrar Enable setting is selected.
5.Select the SIP Registrar tab.
a. These settings are used for all SIP extensions registering with the system. Accept the defaults.
b.If you want to allow the user and extension entries to be automatically created when each SIP extension is
registered, check that Auto-create Extn/User is enabled.
6.If you have made any changes, click OK and save the configuration back to the system.

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IP Office Configuration: Enable SIP Phone Support
2.3 File Server Settings
You can use the system's memory card or a custom option as the source for the files used by the 1100/1200 Series
phones. The memory card is the default source.
Checking the File Server Setting
1.Using IP Office Manager, receive the configuration from the telephone system.
2.Select System.
3.Select the System tab.
4. Check the Phone File Server Type setting. The settings are used as follows.
·Phone File Server Type: Default = Memory.
For phones using the telephone system as their DHCP server, the DHCP response includes the addresses of the
HTTP and TFTP file server from which the phones should request files. The setting of this field controls which
addresses the system uses in that DHCP response.
For 1100/1200 Series phones, the Phone File Server type should be set to Memory Card or Custom.
Phone File
Server Type
DHCP Response uses...
HTTP Source
TFTP Source
Custom
HTTP Server IP Address
TFTP Server IP Address
Memory Card
LAN IP Address
LAN IP Address
Manager
LAN IP Address
Manager PC IP Address
TFTP Server IP Address: Default = 0.0.0.0 (Broadcast).
This address is used in DHCP responses if the Phone File Server Type is set to Custom. This is not used for
1100/1200 phone installation so leave set to 0.0.0.0.
·HTTP Server IP Address: Default = 0.0.0.0 (Disabled).
This address is used in DHCP responses if the Phone File Server Type is set to Custom. This is not used for
1100/1200 phone installation so leave set to 0.0.0.0.
·Manager PC IP Address: Default = 0.0.0.0 (Broadcast).
This address is used when the Phone File Server Type is set to Manager. This is not used for 1100/1200
phone installation so leave set to 0.0.0.0.
·Avaya HTTP Clients Only: Default = On.
For 1100/1200 Series phones this setting should be off.

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2.4 User/Extension Creation
During installation, the required extension and user entries in the telephone system configuration can be created in one
of two ways. They can either be created manually or they can be created automatically.
Auto Creation
By default, whenever a SIP extension is installed, the system automatically creates matching user and extension entries
in its configuration as long as there are available licenses. The default password used for the user is 0000.
This behavior is controlled by the Auto-create Extn/User setting on the system's System | LAN1 | SIP Registrar
tab. This setting can be disabled after installation of the 1100/1200 Series phones to prevent additional unplanned SIP
extension registration.
Manual Creation
Using IP Office Manager, you can add entries for SIP extensions and extension users before those extensions are added
to the system.
1.Using IP Office Manager, receive the configuration from the telephone system.
2.Select User.
3.Click on the icon and select User.
4.Enter the details for the user. At minimum you must set a unique name and extension number.
5.The Login Code on the User | Telephony | Supervisor Settings tab is also used during registration if set.
6.Click OK.
7.You will be prompted whether Manager should also create a matching extension. Select SIP Extension and click
OK.
8.Click on the save icon.
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IP Office Configuration: User/Extension Creation
2.5 Licensing
Each 1100 Series or 1200 Series phone uses an Avaya IP Endpoint license. Installation cannot be completed without
available licenses.
·Avaya IP Endpoint Licenses
Each IP end point supported by the telephone system requires a license, either an Avaya IP Endpoint license or
a 3rd Party IP Endpoint license. 1100 Series and 1200 Series SIP phones use Avaya IP Endpoint licenses.
·Phones can be licensed up to the system's 384 extensions limit for all phones of any type.
·Note that each IP500 VCM 32 and IP500 VCM 64 card installed in the system enables 12 Avaya IP endpoint
without requiring licenses.
·Licenses are normally automatically assigned to phones in order of phone registration. However, existing
extensions can be configured to reserve a license. This ensures that they do not become unlicensed when
newly added extensions manage to register first following a system reboot.
2.5.1 Checking the Serial Number
Licenses are issued against a unique feature key/dongle serial number. For IP500v2 control units that number is unique
to the System SD card fitted to the system. For IP500 control units that number is unique to the smart media card
inserted in the back of the control unit. The licenses are issued against a unique feature key that number is unique to the
System SD card fitted to the system. For any licenses entered into the system configuration to be valid, they must be
licenses issued against that serial number.
1.Using IP Office Manager, receive the configuration from the telephone system.
2.Select System.
3.Select the System tab.
4.The feature key serial number is shown by the Dongle Serial Number field.
2.5.2 Adding Licenses
Use the following process to add licenses to the telephone system configuration. Multiple licenses can be added for a
cumulative number of license instances.
1.Using IP Office Manager, receive the configuration from the telephone system.
2.Select License.
3.The current licenses in the system configuration are displayed.
4.To add a license, click on and select License.
5.Enter the license which you have been supplied into the field and click OK.
6.The type of the license should be displayed but with its License Status set to Unknown. If the License Type
was not recognized, check that it has been entered correctly.
7.Save the configuration back to the system and then receive the configuration from the system again.
8.The License Status should now be Valid.

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2.5.3 Reserving Licenses
Licenses are normally automatically assigned to extensions in order of registration. However existing extensions can
reserve a license in order to ensure they do not become unlicensed when new extensions added to the system manage to
register first following a system reboot.
1.Using IP Office Manager, receive the configuration from the telephone system.
2.Select Extension and then select the SIP extension.
3.Select the VoIP tab.
4.The Reserve Avaya IP endpoint license setting is used to reserve an existing license for the extension.
5.Repeat the process for any other SIP extensions for which you want to reserve the license.
6.Save the configuration back to the telephone system.