Snom Vodafone 821 User manual

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© 2012 snom technology AG
V1.02
User Manual
IP Phone
snom technology AG
Charlottenstr. 68-71
10117 Berlin, Deutschland
Tel. [phone]
Fax [phone]
[email protected], s[email protected]
snom technology, Inc.
18 Commerce Way, Suite 6000
Woburn, MA 01801, USA
Tel. [phone]
Fax [phone]
infoU[email protected]
snom UK Ltd
Aspect Court
47 Park Square East
Leeds, LS12NL, UK
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uks[email protected], [email protected]
snom France SARL
6 Parc des fontenelles
78870 Bailly, France
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Fax [phone]
[email protected], s[email protected]
snom technology SRL
Via A. Lusardi 10
20122 Milano, Italia
Tel [phone]
Fax [phone]
[email protected], s[email protected]
snom technology Ltd.
Rm. A2, 3F, No. 37, Ln. 258
Ruiguang Rd., Neihu Dist.
Taipei City 114, Taiwan
Tel [phone]
Fax [phone]
infoAS[email protected]

2
TABLE OF CONTENTS
Copyright, Trademarks, GPL, Legal Disclaimers ......................................................7
Important information ......................................................................................................8
Safety instructions ......................................................................................................................8
SELV (Safety Extra Low Voltage) compliance ...............................................................8
Standards conformance ...........................................................................................................8
Product specifications ...............................................................................................................9
Disposal of the device ...............................................................................................................9
Cleaning .......................................................................................................................................9
Notational conventions ..................................................................................................10
Setting up the phone ......................................................................................................12
Delivery Content ...................................................................................................................... 12
Detaching and attaching the footstand .............................................................................. 12
Rotating the tab of the handset cradle ............................................................................... 13
Connecting the phone ........................................................................................................... 14
Connecting a headset ............................................................................................................. 14
Initializing and registering the phone .................................................................................. 15
Prerequisites ....................................................................................................................... 15
Initialization .......................................................................................................................... 15
What to do if initialization and registration are unsuccessful .................................. 16
Correcting the clock ......................................................................................................... 17
Getting to know your phone ........................................................................................18
At a glance ................................................................................................................................ 18
Virtual function keys .................................................................................................................. 19
LED indications ........................................................................................................................ 19
Call indicator ....................................................................................................................... 19
Function key LEDs ............................................................................................................ 20
Message LED ..................................................................................................................... 20
Hard keys .................................................................................................................................. 20
Freely programmable function keys with LEDs .......................................................... 20
Context-sensitive, programmable function keys ......................................................... 21
Navigation, confirmation, and cancel keys ................................................................... 21
Preprogrammed, variably programmable function keys ............................................ 22
Audio Control Keys ........................................................................................................... 22
Alphanumeric Keypad ......................................................................................................... 23
Input modes and navigation ................................................................................. 23
Entering numerals, letters, special characters, and symbols .......................... 23

3
Display layout ........................................................................................................................... 24
Idle Mode ............................................................................................................................. 24
When the phone is active ................................................................................................ 26
Settings ..................................................................................................................................... 28
Phone settings .................................................................................................................... 28
Web interface settings ........................................................................................................ 29
The phone's web interface .................................................................................................... 30
Opening the web interface .............................................................................................. 31
How the web interface works ......................................................................................... 31
Web settings overriding manual phone settings ............................................. 32
User mode/administrator mode ........................................................................................... 33
Directories .........................................................................................................................35
Directory .................................................................................................................................... 35
Definitions, explanations ................................................................................................... 35
Directory entries ...................................................................................................... 35
Contact Types ......................................................................................................... 36
Outgoing identity .................................................................................................... 36
Group ........................................................................................................................ 36
Ringtones ............................................................................................................................ 36
Adding/Editing Entries on the Phone ........................................................................... 37
Adding new entry manually .................................................................................. 37
Adding new entry from call list ............................................................................ 37
Adding current caller ............................................................................................. 37
Sorting entries ......................................................................................................... 37
Editing existing entry .............................................................................................. 37
Deleting an entry ..................................................................................................... 38
Adding/editing entries on the web interface ............................................................... 38
Adding new entry ................................................................................................... 39
Editing an entry ....................................................................................................... 40
Deleting entry on web interface .......................................................................... 41
Dialing from phone directory ........................................................................................... 41
Deleting whole directory .................................................................................................. 41
Importing/Exporting Directory ......................................................................................... 41
External directories .................................................................................................................. 42
LDAP .................................................................................................................................... 42
Contacts .............................................................................................................................. 42

4
Using the phone ............................................................................................................43
Making calls .............................................................................................................................. 43
Selecting identity for current outgoing call ............................................................... 43
Using different audio devices ......................................................................................... 43
Handset .................................................................................................................... 43
Headset .................................................................................................................... 43
Speakerphone ......................................................................................................... 43
Speakerphone and handset or headset ............................................................ 43
Using different dialing methods ...................................................................................... 44
Auto dial .................................................................................................................... 44
Redialing ...................................................................................................................44
Calling number from call list (missed, received, dialed calls) ....................... 44
Calling number from phone directory ................................................................44
Calling monitored extension from virtual keys screen ...................................... 44
Speed dialing .......................................................................................................... 44
Calling emergency numbers ................................................................................ 45
Call completion ....................................................................................................... 45
Number guessing (auto completion) .................................................................... 46
Accepting calls ........................................................................................................................ 47
Using different audio devices .................................................................................... 47
Automatically accepting calls ....................................................................................... 47
Call pick-up from another extension ............................................................................ 47
Call waiting ........................................................................................................................ 49
Active calls ................................................................................................................................ 49
Hold .........................................................................................................................................49
One call on hold ..................................................................................................... 49
Holding multiple calls with or without a connected call................................... 50
Conference ......................................................................................................................... 51
Initiating a conference ........................................................................................... 51
Conference screen navigation ........................................................................... 51
Speaking to one participant in private .............................................................. 52
Putting one participant on hold .......................................................................... 52
Dropping a participant ...................................................................................... 52
Adding a participant ........................................................................................... 52
Putting the conference on hold .......................................................................... 52
Terminating the conference ............................................................................... 53
Transferring calls ................................................................................................................ 53
Attended transfer .................................................................................................... 53
Blind transfer ........................................................................................................... 53

5
Call waiting .......................................................................................................................... 53
Terminating calls ................................................................................................................. 53
Missed calls .............................................................................................................................. 53
Call lists .................................................................................................................................... 54
Rejecting or redirecting incoming calls .............................................................................. 54
Manually ............................................................................................................................... 54
Automatically ....................................................................................................................... 54
Rejecting anonymous calls .............................................................................................. 55
Call forwarding - phone settings ......................................................................................... 55
Making and changing the settings on the phone ....................................................... 56
Turning on call forwarding ................................................................................................ 56
Turning on forwarding of all calls with a programmable function key ......... 57
Turning off call forwarding ................................................................................................ 57
Configuring the function keys........................................................................................58
Function keys on snom phones .......................................................................................... 58
Freely programmable function keys P1 - P12 .............................................................. 58
Context-sensitive, programmable function keys ......................................................... 60
Navigation, confirmation, and cancel keys .................................................................... 60
Dedicated, customizable function keys ......................................................................... 61
Programming the function keys .............................................................................................. 61
Example 1, Extension monitoring and call pick-up ................................................... 62
Example 2, Monitoring calls on-screen ....................................................................... 63
Example 3, Speed dialing ............................................................................................... 64
Example 4, Turning forwarding of all calls on and off ............................................... 65
Customizing the phone settings ................................................................................66
Identities/accounts ................................................................................................................. 66
Configuring new identity/account ............................................................................ 66
Editing an existing identity/account .............................................................................. 68
Assigning ringtones ............................................................................................................... 68
Adjusting the backlight ............................................................................................................. 69
Date and time formats ........................................................................................................... 70
Date .................................................................................................................................... 70
Time ..................................................................................................................................... 70
Time zone ................................................................................................................................. 71
Language settings of phone and web interface .............................................................. 72
Phone language ................................................................................................................ 72
Web interface language .................................................................................................. 72
Dial tones .............................................................................................................................. 72
Emergency numbers .............................................................................................................. 73

6
Call forwarding ....................................................................................................................... 73
Call completion ....................................................................................................................... 75
Call waiting .............................................................................................................................. 76
Hiding my caller ID ............................................................................................................. 76
Rejecting anonymous calls .................................................................................................. 76
Number guessing ................................................................................................................... 77
Speed dial ................................................................................................................................ 77
Software update ................................................................................................................78
Manual update ........................................................................................................................ 78
Auto provisioning .................................................................................................................... 78
Troubleshooting .................................................................................................................79
Reboot ...................................................................................................................................... 79
Hard reboot ............................................................................................................................. 79
Reset to factory values .......................................................................................................... 79
TFTP Update ........................................................................................................................... 79
Manual initialization ................................................................................................................ 79
Contacting snom Support ................................................................................................... 80
Traces ........................................................................................................................................ 81
Appendix 1 - Display symbols and icons ............................................................................... 82
Symbols found in the function key line ............................................................................... 82
Display indications .................................................................................................................. 85
Appendix 2 - Status messages ................................................................................................ 86
Appendix 3 - Programmable Functions .................................................................................. 87
Programmable Functions ..................................................................................................... 87
Key Events ............................................................................................................................... 87
Appendix 4 - GNU General Public License ..........................................................................89

7
snom 821 User Manual Copyright, Trademarks, GPL, Disclaimers
Copyright, Trademarks, GPL, Legal Disclaimers
© 2012 snom technology Aktiengesellschaft
All Rights Reserved.
snom, the names of snom products, and snom logos are trademarks owned by snom technology AG.
TeamSpirit ® VoiceEngine is Copyright © 1995-2012, SPIRIT. All other product names and names of
enterprises are the property of their respective owners.
Product specifications are subject to change without notice.
snom technology AG reserves the right to revise and change this document at any time, without being
obliged to announce such revisions or changes beforehand or after the fact.
Texts, images, and illustrations and their arrangement in this document are subject to the protection of
copyrights and other legal rights worldwide. Their use, reproduction, and transmittal to third parties
without express written permission may result in legal proceedings in the criminal courts as well as civil
courts.
When this document is made available on snom’s web page, snom technology AG gives its permission
to download and print copies of its content for the intended purpose of using it as a manual. No parts
of this document may be altered, modified or used for commercial purposes without the express written
consent of snom technology AG.
Although due care has been taken in the compilation and presentation of the information in this
document, the data upon which it is based may have changed in the meantime. snom therefore
disclaims all warranties and liability for the accurateness, completeness, and currentness of the
information published, except in the case of intention or gross negligence on the part of snom or where
liability arises due to binding legal provisions.
Our firmware includes some source code that may be used and modified by anyone and everyone
under the GNU Public License (GPL) (enclosed at Appendix 4), provided they, in turn, make it available
to everyone else with the same licensing agreement. Please go to http://www.snom.com/en/support/
download/gpl-quellcode/ for the original GPL license and the source code of components licensed
under GPL and used in snom products.

8
snom 821 User Manual Safety, Disposal, Cleaning of Product
Important information
Please read the instructions on safety and disposal and on how to set up and use the device before
using it and also give them to other users to read or inform those users of their contents. Save this
manual and do not give the device to third parties without it.
Safety instructions
Follow the instructions in this manual and other applicable documentation of the device.
• If the phone is not supplied with power via an Ethernet cable, use only the power adapter included
in the package or one expressly recommended by snom technology. Other power supplies may
damage or destroy the phone, affect its behavior, or induce noise.
• Avoid placing the cables where people may trip over them or where they may be exposed to
mechanical pressure as this may damage them.
• This device is for indoor use only! NOT FOR OUTDOOR USE!
• Do not install the device in rooms with high humidity (for example, in bathrooms, laundry rooms,
damp basements). Do not immerse the device in water and do not spill or pour liquids of any kind
onto or into the device.
• Do not install the device in surroundings at risk for explosions (paint shops, for example). Do not
use the device if you smell gas or other potentially explosive fumes.
• Do not use the device during thunderstorms. Lightning striking the power grid may cause electric
shocks.
• Warning: The handset contains a magnet, and its earpiece may attract small dangerous objects
such as needles or pins. Please ensure before each use that no such objects are present.
SELV (Safety Extra Low Voltage) compliance
Safety status of Input/Output connections comply with SELV requirements.
Warning: To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits
to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and
PSTN ports contain TNV circuits. Some LAN and PSTN ports both use RJ-45 (8P8C)
connectors. Use caution when connecting cables.
Standards conformance
This device is CE and FCC-certified and meets European and US health, safety,
and environmental standards.
Unauthorized opening, changing, or modifying the device will cause the warranty to
lapse and may also result in the lapse of the CE and FCC certifications. In case of
malfunction contact authorized service personnel, your seller, or snom.

9
snom 821 User Manual Safety, Disposal, Cleaning of Product
Product specifications
• Safety: IEC 60950-1:2001
• Certifications: FCC Class B, CE Mark
• Power consumption: 2.5-7 watts (without USB peripherals)
• Power: 5 V DC
• 1 x LAN, 1 x PC: RJ45
• Ethernet: 2 x IEEE 802.3/1 Gigabit switch
• Power over Ethernet: IEEE 802.3af, Class 2
Disposal of the device
This device is subject to European Directive 2002/96/EC and may not be disposed of with
general household garbage.
If you do not know where you may dispose of the device at the end of its lifespan, contact
your municipality, your local waste management provider, or your seller.
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the
surface or internal electronics of the device.

10
snom 821 User Manual Notational Conventions
Notational conventions
Throughout this manual you will see the below-listed symbols and notations, indicating the action you
need to take next.
• Arrows up, down, left, and right:  . For navigation in menus and lists. Depending on the
context, they indicate pressing the top, bottom, left, or right edge of the navigation key or pressing
the function keys underneath the display symbols , , , or , when these
symbols are available. Somethimes either method will work.
Press top edge of navigation key
Press bottom edge of navigation key
Press left edge of navigation key
Press right edge of navigation key
• Symbol : To confirm actions and input. Depending on the context, they indicate pressing the
confirmation key or the function key underneath the display symbol , when this symbol is
available. Somethimes either method will work.
• Symbol : To cancel actions and input. Depending on the context, they indicate pressing the
cancel key or the function key underneath the display symbol , when this symbol is available.
Somethimes either method will work.
Confi rmation
key
Cancellation
key
Navigation
key
• Menu items: Represented by number and title, e.g., "5 Maintenance".
• Sequences of actions to be taken. The character ">" indicates the next step in a sequence of
actions to change a setting or perform a function.
Example 1: > 1 Preferences > 4 Language >  >
Press the key to open the Settings menu
> 1 Preferences Next, press the number "1" key on the alphanumeric keypad. Alternatively
press .
> 4 Language
Next, press the number "4" key on the alphanumeric keypad. Alternatively,
navigate to "4 Language" with the navigation key and press to open the
list of available languages.
> 
Scroll through the list by pressing either the up  and down  arrows on the
navigation key or the function keys underneath the up and down
symbols on the display.
> Press the confirmation key or the function key underneath to save your
selection and return to the previous screen.