Brother DCP-9020CDW Operating and maintenance manual

Basic User’s Guide
DCP-9020CDW
Version 0
UK/IRE

If you need to contact customer service
Complete the following information for future
reference:
Model Number: DCP-9020CDW
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User’s Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product online at
http://www.brother.com/registration/
© 2012 Brother Industries, Ltd. All rights reserved.

i
User’s Guides and where do I find them?
Which Guide? What’s in it? Where is it?
Product Safety
Guide Read this Guide first. Read the Safety Instructionsbeforeyousetupyourmachine.
See this Guide for trademarks and legal
limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your
machine and installing the drivers and
software for the operating system and
connection type you are using.
Printed / In the box
Basic User's Guide Learn the basic Copy and Scan operations
and how to replace consumables. See
troubleshooting tips.
PDF file / CD-ROM / In the box
Advanced User's
Guide Learn more advanced operations: Copy, security features, printing reports and
performing routine maintenance.
PDF file / CD-ROM / In the box
Software User's
Guide Follow these instructions for Printing, Scanning, Network Scanning, Remote
Setup and using the Brother ControlCenter
utility.
HTML file / CD-ROM / In the box
Network User's
Guide This Guide provides useful information about wired and wireless network settings
and security settings using the Brother
machine. You can also find supported
protocol information for your machine and
detailed troubleshooting tips.
PDF file / CD-ROM / In the box
Wi-Fi Direct™ Guide This Guide provides details on how to
configure and use your Brother machine for
wireless printing directly from a mobile
device supporting the Wi-Fi Direct™
standard.
PDF file / Brother Solutions
Center1
Google Cloud Print
Guide This Guide provides details on how to configure your Brother machine to a Google
account and use Google Cloud Print
services for printing over the Internet.
PDF file / Brother Solutions
Center1
Mobile Print/Scan
Guide for Brother
iPrint&Scan
This Guide provides useful information
about printing from your mobile device and
scanning from your Brother machine to your
mobile device when connected on a Wi-Fi
network.
PDF file / Brother Solutions
Center1
Web Connect Guide This Guide provides details about how to
configure and use your Brother machine to
scan, load and view images and files on
certain websites that provide these services.
PDF file / Brother Solutions
Center1

ii
1Visit us at http://solutions.brother.com/.
AirPrint Guide This Guide provides information for using
AirPrint to print from OS X v10.7.x, 10.8.x
and your iPhone, iPod touch, iPad, or other
iOS device to your Brother machine without
installing a printer driver.
PDF file / Brother Solutions
Center 1
Which Guide? What’s in it? Where is it?

iii
Table of Contents
(Basic User’s Guide)
1 General information 1
Using the documentation.......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing Brother Utilities (Windows®8)..............................................................2
Accessing the Advanced User’s Guide, Software User’s Guide and
Network User’s Guide.........................................................................................3
Viewing Documentation...................................................................................3
How to access the User’s Guides for Advanced Features....................................5
Accessing Brother Support (Windows®)................................................................6
Accessing Brother Support (Macintosh)................................................................6
Control panel overview..........................................................................................8
Touchscreen LCD..........................................................................................10
Setting the Ready screen..............................................................................13
Basic Operations...........................................................................................14
Shortcut Settings.................................................................................................15
Adding Copy Shortcuts..................................................................................15
Adding Scan Shortcuts..................................................................................15
Adding Web Connect Shortcuts ....................................................................16
Changing Shortcuts.......................................................................................17
Editing Shortcut Names.................................................................................18
Deleting Shortcuts .........................................................................................18
Recalling Shortcuts........................................................................................18
Volume settings...................................................................................................19
Beeper volume ..............................................................................................19
2 Loading paper 20
Loading paper and print media............................................................................20
Loading paper in the paper tray.....................................................................20
Loading paper in the manual feed slot ..........................................................22
Unscannable and unprintable areas..............................................................26
Paper settings......................................................................................................27
Paper Size.....................................................................................................27
Paper Type....................................................................................................27
Acceptable paper and other print media..............................................................28
Recommended paper and print media ..........................................................28
Type and size of paper..................................................................................28
Handling and using special paper .................................................................30
3 Loading documents 33
How to load documents.......................................................................................33
Using the automatic document feeder (ADF)................................................33
Using the scanner glass................................................................................34

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4 Making copies 35
How to copy.........................................................................................................35
Stop copying..................................................................................................35
Copy preset settings......................................................................................35
Copy Options.................................................................................................36
5 How to print from a computer 37
Printing a document.............................................................................................37
6 How to scan to a computer 38
Before scanning...................................................................................................38
Scanning a document as a PDF file using ControlCenter4 (Windows®) .............39
How to scan a document as a PDF file using the Touchscreen..........................41
A Routine maintenance 43
Replacing the consumable items.........................................................................43
Replacing the toner cartridges.......................................................................47
Replacing the drum units...............................................................................54
Replacing the belt unit...................................................................................60
Replacing the waste toner box ......................................................................64
Cleaning and Checking the machine...................................................................69
Cleaning the outside of the machine.............................................................70
Cleaning the LED heads................................................................................71
Cleaning the scanner glass ...........................................................................72
Cleaning the corona wires.............................................................................73
Cleaning the drum unit ..................................................................................76
Cleaning the paper pick-up rollers.................................................................82
Calibration .....................................................................................................83
Auto Registration...........................................................................................84
Frequency (Colour Correction)......................................................................84

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B Troubleshooting 85
Identifying your problem ......................................................................................85
Error and maintenance messages.......................................................................86
Document Jams...................................................................................................92
Document is jammed in the top of the ADF unit............................................92
Document is jammed under the document cover..........................................92
Removing small documents jammed in the ADF...........................................93
Document is jammed at the output tray.........................................................93
Paper Jams..........................................................................................................94
Paper is jammed in the manual feed slot ......................................................94
Paper is jammed in the paper tray.................................................................94
Paper is jammed at the output paper tray .....................................................95
Paper is jammed at the back of the machine ................................................96
Paper is jammed inside the machine.............................................................98
Paper is jammed underneath the paper tray ...............................................101
If you are having difficulty with your machine....................................................103
Improving the print quality..................................................................................108
Machine Information..........................................................................................118
Checking the Serial Number........................................................................118
Checking the Firmware Version ..................................................................118
Reset functions............................................................................................119
How to reset the machine............................................................................119
C Settings and features tables 120
Using the Settings Tables..................................................................................120
Settings Tables..................................................................................................121
Features Tables.................................................................................................136
Entering text ......................................................................................................148
D Specifications 149
General..............................................................................................................149
Document Size..................................................................................................151
Print media.........................................................................................................152
Copy..................................................................................................................153
Scanner .............................................................................................................154
Printer................................................................................................................155
Interfaces...........................................................................................................156
Network..............................................................................................................157
Computer requirements.....................................................................................158
Consumable items.............................................................................................159
E Index 160

vi
Table of Contents
(Advanced User's Guide)
1 General Setup
Memory storage
Automatic Daylight Saving Time
Ecology features
Touchscreen
2 Security features
Secure Function Lock 2.0
Setting Lock
3 Printing reports
Reports
4 Making copies
Copy settings
A Routine maintenance
Checking the machine
Replacing periodic maintenance
parts
Packing and shipping the machine
B Glossary
CIndex
You can view the Advanced User's Guide on the CD-ROM.
The Advanced User's Guide explains the following features and operations.

1
1
1
Using the
documentation 1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
WARNING
WARNING indicates a potentially hazardous
situation which, if not avoided, could result in
death or serious injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
NOTE
Notes tell you how you should respond to a
situation that may arise orgive tips abouthow
the current operation works with other
features.
Follow all warnings and instructions marked
on the product.
General information 1
Electrical Hazard icons alert you to a
possible electrical shock.
Fire Hazard icons alert you to the
possibility of fire.
Hot Surface icons warn you not to
touch machine parts that are hot.
Prohibition icons indicate actions
that must not be performed.
Bold Bold style identifies the
numerical pad numbers of the
Touchpaneloronthecomputer
screen.
Italics Italicized style emphasizes an
important point or refers you to
a related topic.
Courier
New
Courier New font identifies the
messages shown on the
Touchscreen of the machine.

Chapter 1
2
Accessing Brother Utilities (Windows®8) 1
If you are using a computer and tablet running Windows®8, you can make your selections either
by tapping the screen or by clicking with your mouse.
After the printer driver is installed, appears on both the Start screen and the desktop.
aTap or click Brother Utilities either on the Start screen or the desktop.
bSelect your machine from the drop down list.
cChoose the function you want to use.