Brother DCP-9020CDW Operating and maintenance manual

Basic User’s Guide
DCP-9020CDW
Version 0
UK/IRE

If you need to contact customer service
Complete the following information for future
reference:
Model Number: DCP-9020CDW
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User’s Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product online at
http://www.brother.com/registration/
© 2012 Brother Industries, Ltd. All rights reserved.

i
User’s Guides and where do I find them?
Which Guide? What’s in it? Where is it?
Product Safety
Guide Read this Guide first. Read the Safety Instructionsbeforeyousetupyourmachine.
See this Guide for trademarks and legal
limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your
machine and installing the drivers and
software for the operating system and
connection type you are using.
Printed / In the box
Basic User's Guide Learn the basic Copy and Scan operations
and how to replace consumables. See
troubleshooting tips.
PDF file / CD-ROM / In the box
Advanced User's
Guide Learn more advanced operations: Copy, security features, printing reports and
performing routine maintenance.
PDF file / CD-ROM / In the box
Software User's
Guide Follow these instructions for Printing, Scanning, Network Scanning, Remote
Setup and using the Brother ControlCenter
utility.
HTML file / CD-ROM / In the box
Network User's
Guide This Guide provides useful information about wired and wireless network settings
and security settings using the Brother
machine. You can also find supported
protocol information for your machine and
detailed troubleshooting tips.
PDF file / CD-ROM / In the box
Wi-Fi Direct™ Guide This Guide provides details on how to
configure and use your Brother machine for
wireless printing directly from a mobile
device supporting the Wi-Fi Direct™
standard.
PDF file / Brother Solutions
Center1
Google Cloud Print
Guide This Guide provides details on how to configure your Brother machine to a Google
account and use Google Cloud Print
services for printing over the Internet.
PDF file / Brother Solutions
Center1
Mobile Print/Scan
Guide for Brother
iPrint&Scan
This Guide provides useful information
about printing from your mobile device and
scanning from your Brother machine to your
mobile device when connected on a Wi-Fi
network.
PDF file / Brother Solutions
Center1
Web Connect Guide This Guide provides details about how to
configure and use your Brother machine to
scan, load and view images and files on
certain websites that provide these services.
PDF file / Brother Solutions
Center1

ii
1Visit us at http://solutions.brother.com/.
AirPrint Guide This Guide provides information for using
AirPrint to print from OS X v10.7.x, 10.8.x
and your iPhone, iPod touch, iPad, or other
iOS device to your Brother machine without
installing a printer driver.
PDF file / Brother Solutions
Center 1
Which Guide? What’s in it? Where is it?

iii
Table of Contents
(Basic User’s Guide)
1 General information 1
Using the documentation.......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing Brother Utilities (Windows®8)..............................................................2
Accessing the Advanced User’s Guide, Software User’s Guide and
Network User’s Guide.........................................................................................3
Viewing Documentation...................................................................................3
How to access the User’s Guides for Advanced Features....................................5
Accessing Brother Support (Windows®)................................................................6
Accessing Brother Support (Macintosh)................................................................6
Control panel overview..........................................................................................8
Touchscreen LCD..........................................................................................10
Setting the Ready screen..............................................................................13
Basic Operations...........................................................................................14
Shortcut Settings.................................................................................................15
Adding Copy Shortcuts..................................................................................15
Adding Scan Shortcuts..................................................................................15
Adding Web Connect Shortcuts ....................................................................16
Changing Shortcuts.......................................................................................17
Editing Shortcut Names.................................................................................18
Deleting Shortcuts .........................................................................................18
Recalling Shortcuts........................................................................................18
Volume settings...................................................................................................19
Beeper volume ..............................................................................................19
2 Loading paper 20
Loading paper and print media............................................................................20
Loading paper in the paper tray.....................................................................20
Loading paper in the manual feed slot ..........................................................22
Unscannable and unprintable areas..............................................................26
Paper settings......................................................................................................27
Paper Size.....................................................................................................27
Paper Type....................................................................................................27
Acceptable paper and other print media..............................................................28
Recommended paper and print media ..........................................................28
Type and size of paper..................................................................................28
Handling and using special paper .................................................................30
3 Loading documents 33
How to load documents.......................................................................................33
Using the automatic document feeder (ADF)................................................33
Using the scanner glass................................................................................34

iv
4 Making copies 35
How to copy.........................................................................................................35
Stop copying..................................................................................................35
Copy preset settings......................................................................................35
Copy Options.................................................................................................36
5 How to print from a computer 37
Printing a document.............................................................................................37
6 How to scan to a computer 38
Before scanning...................................................................................................38
Scanning a document as a PDF file using ControlCenter4 (Windows®) .............39
How to scan a document as a PDF file using the Touchscreen..........................41
A Routine maintenance 43
Replacing the consumable items.........................................................................43
Replacing the toner cartridges.......................................................................47
Replacing the drum units...............................................................................54
Replacing the belt unit...................................................................................60
Replacing the waste toner box ......................................................................64
Cleaning and Checking the machine...................................................................69
Cleaning the outside of the machine.............................................................70
Cleaning the LED heads................................................................................71
Cleaning the scanner glass ...........................................................................72
Cleaning the corona wires.............................................................................73
Cleaning the drum unit ..................................................................................76
Cleaning the paper pick-up rollers.................................................................82
Calibration .....................................................................................................83
Auto Registration...........................................................................................84
Frequency (Colour Correction)......................................................................84

v
B Troubleshooting 85
Identifying your problem ......................................................................................85
Error and maintenance messages.......................................................................86
Document Jams...................................................................................................92
Document is jammed in the top of the ADF unit............................................92
Document is jammed under the document cover..........................................92
Removing small documents jammed in the ADF...........................................93
Document is jammed at the output tray.........................................................93
Paper Jams..........................................................................................................94
Paper is jammed in the manual feed slot ......................................................94
Paper is jammed in the paper tray.................................................................94
Paper is jammed at the output paper tray .....................................................95
Paper is jammed at the back of the machine ................................................96
Paper is jammed inside the machine.............................................................98
Paper is jammed underneath the paper tray ...............................................101
If you are having difficulty with your machine....................................................103
Improving the print quality..................................................................................108
Machine Information..........................................................................................118
Checking the Serial Number........................................................................118
Checking the Firmware Version ..................................................................118
Reset functions............................................................................................119
How to reset the machine............................................................................119
C Settings and features tables 120
Using the Settings Tables..................................................................................120
Settings Tables..................................................................................................121
Features Tables.................................................................................................136
Entering text ......................................................................................................148
D Specifications 149
General..............................................................................................................149
Document Size..................................................................................................151
Print media.........................................................................................................152
Copy..................................................................................................................153
Scanner .............................................................................................................154
Printer................................................................................................................155
Interfaces...........................................................................................................156
Network..............................................................................................................157
Computer requirements.....................................................................................158
Consumable items.............................................................................................159
E Index 160

vi
Table of Contents
(Advanced User's Guide)
1 General Setup
Memory storage
Automatic Daylight Saving Time
Ecology features
Touchscreen
2 Security features
Secure Function Lock 2.0
Setting Lock
3 Printing reports
Reports
4 Making copies
Copy settings
A Routine maintenance
Checking the machine
Replacing periodic maintenance
parts
Packing and shipping the machine
B Glossary
CIndex
You can view the Advanced User's Guide on the CD-ROM.
The Advanced User's Guide explains the following features and operations.

1
1
1
Using the
documentation 1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
WARNING
WARNING indicates a potentially hazardous
situation which, if not avoided, could result in
death or serious injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
NOTE
Notes tell you how you should respond to a
situation that may arise orgive tips abouthow
the current operation works with other
features.
Follow all warnings and instructions marked
on the product.
General information 1
Electrical Hazard icons alert you to a
possible electrical shock.
Fire Hazard icons alert you to the
possibility of fire.
Hot Surface icons warn you not to
touch machine parts that are hot.
Prohibition icons indicate actions
that must not be performed.
Bold Bold style identifies the
numerical pad numbers of the
Touchpaneloronthecomputer
screen.
Italics Italicized style emphasizes an
important point or refers you to
a related topic.
Courier
New
Courier New font identifies the
messages shown on the
Touchscreen of the machine.

Chapter 1
2
Accessing Brother Utilities (Windows®8) 1
If you are using a computer and tablet running Windows®8, you can make your selections either
by tapping the screen or by clicking with your mouse.
After the printer driver is installed, appears on both the Start screen and the desktop.
aTap or click Brother Utilities either on the Start screen or the desktop.
bSelect your machine from the drop down list.
cChoose the function you want to use.

General information
3
1
Accessing the
Advanced User’s
Guide, Software User’s
Guide and Network
User’s Guide 1
This Basic User's Guide does not contain all
the information about the machine such as
how to use the advanced features for Copy,
Printer, Scanner and Network. When you are
ready to learn detailed information about
these operations, read theAdvanced User's
Guide, Software User's Guide in HTML
format and Network User's Guide that are
on the CD-ROM.
Viewing Documentation 1
Viewing Documentation (Windows®)1
(Windows®7 / Windows Vista®/
Windows®XP / Windows Server ®2008 R2 /
Windows Server®2008 / Windows Server®
2003)
To view the documentation, from the
(Start)menu,select All programs >Brother
> DCP-XXXX (where XXXX is your model
name) from the programs list, and then
choose User’s Guides.
(Windows®8 / Windows Server®2012)
Click (Brother Utilities), and then click
the drop-down list and select your model
name (if not already selected). Click Support
in the left navigation bar, and then click
User's Guides.
If you have notinstalled thesoftware, you can
find the documentation on the CD-ROM by
following these instructions:
aTurn on your computer. Insert the
CD-ROM into your CD-ROM drive.
NOTE
If the Brother screen does not appear, go
to Computer (My Computer). (For
Windows®8: Click (File Explorer)on
the taskbar, and then go to Computer.)
Double-click the CD-ROM icon, and then
double-click start.exe.
bIf the language screen appears, click
your language. The CD-ROM Top Menu
appears.
cClick User's Guides.
dClick PDF/HTML documents. If the
country screen appears, select your
country. After the list of User’s Guides
appears, choose the Guide you want.

Chapter 1
4
Viewing Documentation (Macintosh) 1
aTurn on your Macintosh. Insert the
CD-ROM into your CD-ROM drive.
Double-click the BROTHER icon. The
following window will appear.
bDouble-click the User’s Guides icon.
cSelect your language.
dClick User’s Guides.
eAfter the list of User’s Guides appears,
select the Guide you want.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User's Guide
Scanning
ControlCenter
Network Scanning
Nuance™ PaperPort™ 12SE
How-to-Guides
(Windows®users)
The complete Nuance™ PaperPort™
12SE How-to-Guides can be viewed from
the Help section in the Nuance™
PaperPort™ 12SE application.
Presto! PageManager User’s Guide
(Macintosh users)
NOTE
Presto! PageManager must be
downloaded and installed before use (for
further instructions, see Accessing
Brother Support (Macintosh) on page 6.
The complete Presto! PageManager
User’s Guide can be viewed from the Help
section in the Presto! PageManager
application.

General information
5
1
How to find Network setup instructions
Your machine can be connected to awireless
or wired network.
Basic setup instructions:
(see Quick Setup Guide.)
Connection to a wireless access point or
router supports Wi-Fi Protected Setup or
AOSS™:
(see Quick Setup Guide.)
More information about network setup:
(see Network User's Guide.)
How to access the
User’s Guides for
Advanced Features 1
You can view and download these Guides
from the Brother Solutions Center at:
http://solutions.brother.com/
Click Manuals on your model’s page to
download the documentation.
Wi-Fi Direct™ Guide 1
This Guide provides information about how to
configure and use your Brother machine for
wireless printing directlyfrom amobile device
supporting the Wi-Fi Direct™ standard.
Google Cloud Print Guide 1
This Guide provides information about how to
configure your Brother machine to a Google
account and use Google Cloud Print services
for printing over the Internet.
Mobile Print/Scan Guide for Brother
iPrint&Scan 1
This Guide provides useful information about
printing from your mobile device and
scanning from your Brother machine to your
mobile device when connected on a Wi-Fi
network.
Web Connect Guide 1
This Guide provides information about how to
configure and use your Brother machine to
scan, load and view images and files on
certain websites that provide these services.
AirPrint Guide 1
This Guide provides information for using
AirPrint to print from OS X v10.7.x, 10.8.x
and your iPhone, iPod touch, iPad, or other
iOS device to your Brother machine without
installing a printer driver.

Chapter 1
6
Accessing Brother
Support (Windows®)1
You can find all the contacts you will need,
such as web support (Brother Solutions
Center) on the CD-ROM.
ClickBrother Support on the Top Menu.
The following screen appears:
To access our website
(http://www.brother.com/), click
Brother Home Page.
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/), click
Supplies Information.
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/)
for FREE photo projects and printable
downloads, click
Brother CreativeCenter.
To return to the Top Menu, click Back or
if you have finished, click Exit.
Accessing Brother
Support (Macintosh) 1
You can find all the contacts you will need,
such as web support (Brother Solutions
Center) on the CD-ROM.
Double-click the Brother Support icon.
Choose your model if needed. The
following screen will appear:
To download and install Presto!
PageManager, click
Presto! PageManager.
To access the Brother Web Connect
application web page, click
Brother Web Connect.
To register your machine from the Brother
Product Registration Page
(http://www.brother.com/registration/),
click On-Line Registration.
For the latest news and product support
information
(http://solutions.brother.com/),
click Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/),
click Supplies Information.

General information
7
1

Chapter 1
8
Control panel overview 1
The DCP-9020CDW has a 3.7 in. (93.4 mm) Touchscreen LCD and Touchpanel 1.
1This is a Touchscreen LCD with an electrostatic Touchpanel that only shows the LEDs that can be used.
13.7 in. (93.4 mm) Touchscreen LCD
(Liquid Crystal Display)
This is a Touchscreen LCD. You can
access the menus and options by
pressing them when they aredisplayed on
the screen.
1
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General information
9
1
2Touchpanel:
The LEDs on the Touchpanel only light up
when they are available for use.
Back
Press to go back to the previous menu
level.
Home
Press to return to the Home screen.
The factory setting shows the date and
time, but you can change the Home
screen’s default setting (see Setting
the Ready screen on page 13.)
Cancel
Press to cancel an operation when
illuminated red.
Numerical Pad
Press the numbers on the Touchpanel
to enter the number of copies.
3 Power On/Off
Press to turn on the machine.
Press and hold down to turn off the
machine.TheTouchscreenLCDwillshow
Shutting Down and will stay on for a
few seconds before going off.
4
The Wi-Fi light is on when the network
interface is WLAN.
4
3
2

Chapter 1
10
Touchscreen LCD 1
You can select three types of screens for the Home screen. When the Home screen is displayed,
you can change the displayed screen by swiping left or right, or pressing dor c.
The following screens show the machines status when the machine is idle.
More screen
The More screen provides access toCopy, Scan, Wi-Fi
setup, Toner levels, Setup screen, Secure Print and
Web Shortcut.
When the More screen is displayed the machine is in
Readymode.IfSecureFunctionLock 1hasbeenturned
on an icon is displayed.
1See Advanced User's Guide, Secure Function Lock 2.0.
Shortcut screens
You can quickly create a Shortcut for frequently used
functions, such as making a copy, scanning and Web
Connect (for more information, see Shortcut Settings
on page 15).
21
56
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31
7
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General information
11
1
NOTE
Swiping is a type of user operation on the
Touchscreen that is performed by
brushing your finger across the screen to
display the next page or item.
1Modes:
Copy
Lets you access Copy mode.
Scan
Lets you access Scan mode.
2Wireless Status
A four-level indicator on the Ready mode
screen shows the current wireless signal
strength if you are using a wireless
connection.
If you see at the top on the screen,
you can easily configure the wireless
settings by pressing it (for more
information, see Quick Setup Guide).
3 (Toner)
See the remaining toner life.
Press to access the Toner menu.
NOTE
The indication of the remaining toner life
will vary depending on the types of
documents printed and customer’s usage.
4 (Settings)
Press to access the main settings (for
more information, see Settings screen
on page 12).
5Secure Print
Lets you access the secure print menu.
6Web
Press to connect the Brother machine to
an Internet service (for more information,
see Web Connect Guide).
7Shortcuts
Press to set up Shortcuts.
Youcanquicklycopy,scanandconnect to
a web service using the options set as
Shortcuts.
NOTE
• Three Shortcutscreens areavailable. You
can set up to six Shortcuts in each
Shortcut screen. A total of 18 Shortcuts
are available.
• Swipe left or right, or press dor c, to view
the other Shortcut screens.
0Max

Chapter 1
12
8Warning icon
The warning icon appears when there
is an error or maintenance message;
press Detail to view it, and then press
to return to Ready mode.
For details, see Error and maintenance
messages on page 86.
NOTE
• This product adopts the font of ARPHIC
TECHNOLOGY CO.,LTD.
• MascotCapsule UI Framework and
MascotCapsule Tangiblet developed by
HI CORPORATION are used.
MascotCapsule is a registered trademark
of HI CORPORATION in Japan.
Settings screen 1
The Touchscreen shows the machines
settings when you press .
You can check and access all the machine’s
settings from the following screen.
1Toner
See the remaining toner life.
Press to access the Toner menu.
2Network
Press to set up a network connection.
A four level indicator on the screen shows
the current wireless signal strength if you
are using a wireless connection.
3Date & Time
See the date and time.
Press to access the Date & Time menu.
4Volume
See the selected Beep volume level.
Press to access the Beep volume setting.
5All Settings
Press to access the full settings menu.
6Tray Setting
See the selected paper size. Press to
change the paper size and paper type
settings if needed.
8
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12
4
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