Brother DCP-J925DW Operating and maintenance manual

BASIC USER’S GUIDE
DCP-J925DW
Version 0
UK/IRE/GEN

If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: DCP-J925DW
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
© 2011 Brother Industries, Ltd.

i
User's Guides and where do I find it?
1Visit us at http://solutions.brother.com/.
Which manual? What's in it? Where is it?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine.
See this Guide for trademarks and legal
limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your
machine and installing the drivers and software
for the operating system and connection type
you are using.
Printed / In the box
Basic User's Guide Learn the basic Copy, Scan and PhotoCapture
Center™ operations and how to replace
consumables. See troubleshooting tips.
Printed / In the box
Advanced User's Guide Learn more advanced operations: Copy,
security features, printing reports and
performing routine maintenance.
PDF file / CD-ROM
Software User's Guide Follow these instructionsforPrinting,Scanning,
Network Scanning, PhotoCapture Center™,
Disc Print, Web Services (Scan), and using the
Brother ControlCenter utility.
PDF file / CD-ROM
Network Glossary This Guide provides basic information about
advanced network features of Brother
machines along with explanations about
general networking and common terms.
PDF file / CD-ROM
Network User's Guide This Guide provides useful information about
wired and wireless network settings and
security settings using the Brother machine.
You can also find supported protocol
information for your machine and detailed
troubleshooting tips.
PDF file / CD-ROM
Mobile Print/Scan Guide This Guide provides useful information about
printing data from your mobile phone and
transmitting scanned data from the Brother
machine to your mobile phone.
PDF file / Brother
Solutions Center 1

ii
Table of Contents
(BASIC USER’S GUIDE)
1 General information 1
Using the documentation.......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing the Advanced User’s Guide, Software User’s Guide,
Network User’s Guide, and Network Glossary ...................................................1
Viewing Documentation...................................................................................1
Accessing Brother Support (Windows®)................................................................3
Accessing Brother Support (Macintosh) ................................................................4
Control panel overview..........................................................................................5
LCD screen indications....................................................................................6
Status LED ......................................................................................................6
Basic Operations .............................................................................................6
Warning LED indications .................................................................................7
Beeper Volume................................................................................................8
LCD display ...........................................................................................................8
Setting the backlight brightness.......................................................................8
2 Loading paper 9
Loading paper and other print media.....................................................................9
Loading envelopes and postcards.................................................................11
Loading photo paper......................................................................................13
Printable area ................................................................................................16
Paper settings......................................................................................................17
Paper Type....................................................................................................17
Paper Size.....................................................................................................17
Acceptable paper and other print media..............................................................18
Recommended print media ...........................................................................18
Handling and using print media.....................................................................19
Choosing the right print media.......................................................................20
3 Loading documents 22
How to load documents.......................................................................................22
Using the ADF ...............................................................................................22
Using the scanner glass................................................................................23
Unscannable area .........................................................................................24
4 Making copies 25
How to copy.........................................................................................................25
Stop copying..................................................................................................25
Copy settings.................................................................................................25
Paper Options................................................................................................26

iii
5 Printing photos from a memory card or
USB Flash memory drive 27
PhotoCapture Center™ operations (Photo mode)...............................................27
Using a memory card or USB Flash memory drive .......................................27
Getting started.....................................................................................................28
Print Images.........................................................................................................30
View Photos...................................................................................................30
PhotoCapture Center™ print settings..................................................................31
How to scan to a memory card or USB Flash memory drive...............................31
6 How to print from a computer 33
Printing a document.............................................................................................33
7 How to scan to a computer 34
Scanning a document..........................................................................................34
Scanning using the scan key...............................................................................34
Scanning using a scanner driver .........................................................................35
Scanning using the ControlCenter.......................................................................35
8 How to print on a Disc (CD/DVD/BD) 36
Overview..............................................................................................................36
How to load a Disc (CD/DVD/BD)........................................................................36
A Routine maintenance 39
Replacing the ink cartridges ................................................................................39
Cleaning and checking the machine....................................................................42
Cleaning the scanner glass...........................................................................42
Cleaning the print head .................................................................................43
Checking the print quality ..............................................................................43
Checking the print alignment.........................................................................44
B Troubleshooting 45
Error and Maintenance messages.......................................................................45
Error animations display................................................................................52
Document jam ..............................................................................................52
Printer jam or paper jam................................................................................53
Disc Jam........................................................................................................58
Troubleshooting ..................................................................................................61
If you are having difficulty with your machine................................................61
Machine Information............................................................................................66
Checking the serial number...........................................................................66
Reset functions..............................................................................................66
How to reset the machine..............................................................................66

iv
C Menu and features 67
On-screen programming......................................................................................67
Menu table...........................................................................................................68
Entering Text .......................................................................................................84
Inserting spaces ...........................................................................................84
Making corrections ........................................................................................84
Repeating letters ...........................................................................................84
D Specifications 85
General................................................................................................................85
Print media...........................................................................................................87
Copy ....................................................................................................................88
PhotoCapture Center™.......................................................................................89
PictBridge ............................................................................................................90
Scanner ...............................................................................................................91
Printer ..................................................................................................................92
Interfaces.............................................................................................................92
Computer requirements.......................................................................................93
Consumable items...............................................................................................94
Network (LAN).....................................................................................................95
E Index 96

v
Table of Contents
(ADVANCED USER’S GUIDE)
The Advanced User’s Guide explains the following features and operations.
You can view the Advanced User’s Guide on the CD-ROM.
1 General setup
IMPORTANT NOTE
Memory storage
Automatic Daylight Saving Time
(MFC-J825DW only)
Sleep Mode
Auto Power Down
(DCP-J925DW only)
LCD display
Mode Timer (MFC-J825DW only)
2 Security features
(MFC-J825DW only)
Memory Security
3 Sending a fax
(MFC-J825DW only)
Additional sending options
Additional sending operations
Polling overview
4 Receiving a fax
(MFC-J825DW only)
Memory Receive
(Monochrome only)
Remote Retrieval
Additional receiving operations
Polling overview
5 Diallingandstoringnumbers
(MFC-J825DW only)
Voice operations
Additional dialling operations
Additional ways to store numbers
6Printingreports
Fax reports (MFC-J825DW only)
Reports
7 Making copies
Copy settings
8 Printing photos from a
memory card or USB Flash
memory drive
PhotoCapture Center™ operations
Print Images
PhotoCapture Center™ print settings
Scan to a memory card or USB Flash
memory drive
9 Printing photos from a
camera
Printing photos directly from a
PictBridge camera
Printing photos directly from a digital
camera (without PictBridge)
A Routine maintenance
Cleaning and checking the machine
Packing and shipping the machine
B Glossary
CIndex

vi

1
1
1
Using the
documentation 1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
Accessing the
Advanced User’s
Guide, Software User’s
Guide, Network User’s
Guide, and Network
Glossary 1
This Basic User’s Guide does not contain all
the information about the machine, such as
how to use the advanced features of the
Copy, PhotoCapture Center™, Printer,
ScannerandNetwork.Whenyouarereadyto
learn detailed information about these
operations, you can read the
Advanced User’s Guide,
Software User’s Guide,
Network User’s Guide, and
Network Glossary that are on the CD-ROM.
Viewing Documentation 1
Viewing Documentation
(Windows®)1
To view the documentation, from the Start
menu, select Brother, DCP-XXXX (where
XXXX is your model name) from the
programs list, and then choose
User’s Guides.
Ifyouhavenotinstalledthesoftware,youcan
find the documentation on the CD-ROM by
following the instructions below:
General information 1
Bold Boldtypefaceidentifiesspecific
buttons on the machine’s
control panel, or on the
computer screen.
Italics Italicized typeface emphasizes
animportantpointor refersyou
to a related topic.
Courier
New
Text in the Courier New font
identifies messages on the
LCD of the machine.
WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION
CAUTION indicatesapotentiallyhazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the operation
works with other features.
Electrical Hazard icons alert you to
possible electrical shocks.

Chapter 1
2
aTurn on your PC. Insert the Brother
CD-ROM into your CD-ROM drive.
Note
If the Brother screen does not appear
automatically, go to
My Computer (Computer), double-click
the CD-ROM icon, and then double-click
start.exe.
bIf the model name screen appears, click
your model name.
cIf the language screen appears, click
your language. TheCD-ROMTopMenu
will appear.
dClick Documentation.
eClick PDF documents. If the country
screen appears, choose your country.
After the list of User's Guides appears,
choose the guide you want to read.
Viewing Documentation
(Macintosh) 1
aTurn on your Macintosh. Insert the
Brother CD-ROM into your CD-ROM
drive. The following window will appear.
bDouble-click the Documentation icon.
cDouble-click your language folder.
dDouble-click top.pdf. If the country
screen appears, choose your country.
eAfter the list of User's Guides appears,
choose the guide you want to read.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User’s Guide
Scanning
ControlCenter
Network Scanning

General information
3
1
ScanSoft™ PaperPort™12SE with OCR
How-to-Guides
(Windows®users)
The complete ScanSoft™
PaperPort™12SE with OCR How-to-
Guides can be viewed from the Help
section in the ScanSoft™
PaperPort™12SE application.
Presto! PageManager User’s Guide
(Macintosh users)
Note
Presto! PageManager must be
downloadedandinstalledbeforeuse.See
Accessing Brother Support (Macintosh)
uu page 4 for further instructions.
The complete Presto! PageManager
User’sGuide canbe viewedfromtheHelp
section in the Presto! PageManager
application.
How to find Network setup
instructions 1
Yourmachinecanbe connectedtoawireless
or wired network.
Basic setup instructions
uuQuick Setup Guide
If your wireless access point or router
supports Wi-Fi Protected Setup or AOSS™
uuQuick Setup Guide
Network setup uuNetworkUser’sGuide
Accessing Brother
Support (Windows®)1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the CD-ROM.
ClickBrother Support on theTop Menu.
The following screen will appear:
To access our website
(http://www.brother.com/), click
Brother Home Page.
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/),
click Supplies Information.
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/)
for FREE photo projects and printable
downloads,
click Brother CreativeCenter.
To return to the top menu, click Back or if
you have finished, click Exit.

Chapter 1
4
Accessing Brother
Support (Macintosh) 1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the CD-ROM.
Double-click the Brother Support icon.
The following screen will appear:
To download and install CD Labeler, click
NewSoft CD Labeler.
To download and install Presto!
PageManager, click
Presto! PageManager.
To register your machine from the Brother
Product Registration Page
(http://www.brother.com/registration/),
click On-Line Registration.
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/), click
Supplies Information.

General information
5
1
Control panel overview 1
1 LCD (Liquid Crystal Display)
This is a Touchscreen LCD. You can access
the menus and options by pressing buttons
displayed on the screen.
Also, you can adjust the angle of the LCD by
lifting it.
2
Lets you return to the Ready mode.
3 Start keys:
Mono Start
Lets you start making copies in
monochrome. Also lets you start a
scanning operation (in colour or mono
depending on the scan setting in the
ControlCenter software).
Colour Start
Lets you start making copies in full colour.
Also lets you start a scanning operation (in
colour or mono, depending on the scan
setting in the ControlCenter software).
4
You can turn the machine on and off.
Press to turn the machine on.
Press and hold down to turn the machine
off. The LCD will show Shutting Down and
will stay on for a few seconds before going off.
Ifyouturnthe machineoff using ,itwill still
periodically clean the print head to maintain
print quality. To prolong print head life, provide
the best ink cartridge economy, and maintain
print quality, you should keep your machine
connected to the power at all times.
5 Stop/Exit
Stops an operation or exits the menu.
6 WarningLED
Turns red and blinks when the LCDdisplays an
error or an important status message.
132
546

Chapter 1
6
LCD screen indications 1
The LCD shows the current machine status
when the machine is idle.
Mode buttons 1
1Copy
Lets you access the Copy mode.
2Scan
Lets you access the Scan mode.
3Photo
Lets you access the PhotoCapture Center™
mode.
4Menu
Lets you access the main menu.
5Ink
Lets you see the available ink volume. Also,
lets you access the Ink menu.
6Disc
Lets you print on printable media, including
CD-R/RW, DVD-R/RW and Blu-ray Disc™.
(uuSoftware User’s Guide: Printing on a Disc)
The warning icon appears when there is
an error or maintenance message. For
details, see Error and Maintenance
messages uu page 45.
Status LED 1
When you turn the machine on, the status
LED lights up.
When the memory card or USB Flash
memory drive is being read or written to, the
status LED blinks.
When the machine is in Sleep Mode, the
status LED will be off.
Basic Operations 1
To operate the Touchscreen, use your finger
to press the Menu or option button directly on
the Touchscreen. To display and access all
the screen menus or options in a setting,
press dcor abto scroll through them.
The following steps show how to change a
setting in the machine. In this example the
Paper Type setting is changed from
Plain Paper to Inkjet Paper.
aPress Menu.
bPress aor bto display
General Setup.
1234
56

General information
7
1
cPress General Setup.
dPress aor bto display Paper Type.
ePress Paper Type.
fPress Inkjet Paper.
Note
Press to go back to the previous
level if necessary.
gPress Stop/Exit.
Warning LED indications 1
The Warning LED (light emitting diode) is a
light that shows the status of the machine, as
shown in the table.
LED DCP status Description
Off
Ready The DCP is ready for
use.
Red
Cover open Thecoveris open.Close
the cover. (See Error
and Maintenance
messages uu page 45.)
Cannot Print Replacetheinkcartridge
with a new one. (See
Replacing the ink
cartridges uu page 39.)
Paper error Put paper in the tray or
clear the paper jam.
Check the LCD
message. (See Error
and Maintenance
messages uu page 45.)
Other
messages Check the LCD message. (See Error
and Maintenance
messages uu page 45.)

Chapter 1
8
Beeper Volume 1
Whenthebeeper is on,themachinewillbeep
when you press a key, or make a mistake.
You can choose a range of beeper volume
levels, from High to Off.
aPress Menu.
bPress aor bto display
General Setup.
cPress General Setup.
dPress aor bto display Beeper.
ePress Beeper.
fPress Low, Med, High or Off.
gPress Stop/Exit.
LCD display 1
Setting the backlight
brightness 1
If you are having difficulty reading the LCD,
try changing the brightness setting.
aPress Menu.
bPress aor bto display
General Setup.
cPress General Setup.
dPress aor bto display LCD Settings.
ePress LCD Settings.
fPress Backlight.
gPress Light, Med or Dark.
hPress Stop/Exit.

9
2
2
Loading paper and
other print media 2
Note
To print on Photo (10 15 cm)or Photo L
(89 127 mm) paper, you must use the
photo paper tray. (See Loading photo
paper uu page 13.)
Load only one size of paper and one type of
paper in the paper tray at any one time.
aPull the paper tray completely out of the
machine.
Note
If the papersupport flap (1) is open, close
it, and then close the paper support (2).
bLift the output paper tray cover (1).
cWith both hands, gently press and slide
the paper side guides (1) and then the
paper length guide (2) to fit the paper
size.
Make sure that the triangular marks (3)
on the paper side guides (1) and paper
length guide (2) line up with the marks
for the paper size you are using.
Loading paper 2
2
1
1
3
1
2
3

Chapter 2
10
dFan the stack of paper well to avoid
paper jams and misfeeds.
Note
Always make sure that the paper is not
curled or wrinkled.
eGently put the paper into the paper tray
print side down and top edge in first.
Check that the paper is flat in the tray.
IMPORTANT
Be careful not to push the paperin too far;
it maylift at the back of the tray and cause
paper feed problems.
Note
When there are only afewsheets of paper
left in the paper tray, the machine may
starttomisfeed. Loadat least10 sheetsof
paper in the paper tray.
fGently adjust the paper side guides (1)
to fit the paper using both hands.
Make sure the paper side guides touch
the sides of the paper.
gClose the output paper tray cover.
1

Loading paper
11
2
hSlowly push the paper tray completely
into the machine.
iWhile holding the paper tray in place,
pull out the paper support (1) until it
clicks, and then unfold the paper
support flap (2).
Loading envelopes and
postcards 2
About envelopes 2
Use envelopes that weigh between 80 to
95 g/m2.
Some envelopes need margin settings to
be set in the application. Make sure you
do a test print first before printing many
envelopes.
IMPORTANT
DO NOT use any of the following types of
envelopes, as they will cause paper feed
problems:
• That are of a baggy construction.
• That have windows.
• That are embossed (have raised
writing on them).
• That have clasps or staples.
• That are pre-printed on the inside.
Occasionally you may experience paper
feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.
1
2
Glue Double flaps

Chapter 2
12
Loading envelopes and postcards 2
aBefore loading, press the corners and
sidesofenvelopesorpostcardstomake
them as flat as possible.
IMPORTANT
If envelopes or postcards are “double-
feeding”, put one envelope or postcard in
the paper tray at a time.
bPut envelopes or postcards inthe paper
tray with the address side down and the
leading edge (top of the envelopes) in
first as shown in the illustration. Using
both hands, gently press and slide the
paper side guides (1) and paper length
guide (2) to fit the size of the envelopes
or postcards.
1
2