Brother MFC-8950DW User manual

Basic User’s Guide
MFC-8950DW
MFC-8950DWT
Not all models are available in all countries.
Version 0
UK/IRE

If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: MFC-8950DW / MFC-8950DWT
(Circle your model number)
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User’s Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
© 2012 Brother Industries, Ltd. All rights reserved.

i
User's Guides and where do I find them?
Which Guide? What's in it? Where is it?
Product Safety
Guide
Read this Guide first. Please read the Safety
Instructions before you set up your machine.
See this Guide for trademarks and legal
limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your
machine and installing the drivers and
software for the operating system and
connection type you are using.
Printed / In the box
Basic User's Guide Learn the basic Fax, Copy, Scan and Direct
Print operations and how to replace
consumables. See troubleshooting tips.
Printed / In the box
For
Czech Republic,
Republic of Bulgaria,
Republic of Hungary,
Republic of Poland,
Romania,
Slovak Republic :
PDF file / Installer CD-ROM /
In the box
Advanced User's
Guide
Learn more advanced operations: Fax,
Copy, security features, printing reports and
performing routine maintenance.
PDF file / Installer CD-ROM /
In the box
Software User's
Guide
Follow these instructions for Printing,
Scanning, Network Scanning, Remote
Setup, PC-Fax, and using the Brother
ControlCenter utility.
PDF file / Installer CD-ROM /
In the box
Network User's
Guide
This Guide provides useful information
about wired and wireless network settings
and security settings using the Brother
machine. You can also find supported
protocol information for your machine and
detailed troubleshooting tips.
PDF file / Installer CD-ROM /
In the box
Wi-Fi Direct™ Guide This Guide provides details on how to
configure and use your Brother machine for
wireless printing directly from a mobile
device supporting the Wi-Fi Direct™
standard.
PDF file / Brother Solutions
Center 2
Google Cloud Print
Guide
This Guide provides details on how to
configure your Brother machine to a Google
account and use Google Cloud Print
services for printing over the Internet from
devices using Gmail™ for mobile, GOOGLE
DOCS™ for mobile and applications for the
Chrome OS.
PDF file / Brother Solutions
Center 2

ii
1PDF printing is not supported on Windows®Phone.
2Visit us at http://solutions.brother.com/.
Mobile Print/Scan
Guide for Brother
iPrint&Scan
This Guide provides useful information
about printing JPEG and PDF 1files from
your mobile device and scanning from your
Brother machine to your mobile device when
connected on a Wi-Fi network.
PDF file / Brother Solutions
Center 2
Web Connect Guide This Guide provides details about how to
configure and use your Brother machine to
scan, load and view images and files on
certain Web sites that provide these
services.
PDF file / Brother Solutions
Center 2
Which Guide? What's in it? Where is it?

iii
Table of Contents
(Basic User’s Guide)
1 General information 1
Using the documentation....................................................................................... 1
Symbols and conventions used in the documentation .................................... 1
Accessing the Advanced User’s Guide, Software User’s Guide and
Network User’s Guide.........................................................................................2
Viewing Documentation................................................................................... 2
How to access the User's Guides for Advanced Features .................................... 4
Accessing Brother Support (Windows®)................................................................ 4
Accessing Brother Support (Macintosh) ................................................................ 5
Control panel overview .......................................................................................... 6
LCD Touchscreen............................................................................................ 8
Basic Operations ............................................................................................. 9
Volume settings ...................................................................................................10
Ring volume...................................................................................................10
Beeper volume ..............................................................................................10
Speaker volume.............................................................................................10
2 Loading paper 11
Loading paper and print media............................................................................ 11
Loading paper in the standard paper tray and the optional lower tray ..........11
Loading paper in the multi-purpose tray (MP tray) ........................................13
Unscannable and unprintable areas..............................................................16
Paper settings......................................................................................................17
Paper Size and Type .....................................................................................17
Tray Use in Copy mode................................................................................. 18
Tray Use in Fax mode ...................................................................................18
Tray Use in print mode ..................................................................................19
Acceptable paper and other print media..............................................................20
Recommended paper and print media ..........................................................20
Type and size of paper ..................................................................................20
Handling and using special paper ................................................................. 22
3 Loading documents 25
How to load documents .......................................................................................25
Using the automatic document feeder (ADF) ................................................25
Using the scanner glass ................................................................................26
4 Sending a fax 27
How to send a fax................................................................................................27
Faxing Letter, Legal or Folio size documents from the scanner glass ..........29
Cancelling a fax in process............................................................................29
Transmission Verification Report...................................................................29

iv
5 Receiving a fax 31
Receive modes ....................................................................................................31
Choosing the receive mode...........................................................................31
Using receive modes ...........................................................................................33
Fax Only ........................................................................................................33
Fax/Tel...........................................................................................................33
Manual ...........................................................................................................33
External TAD .................................................................................................33
Receive Mode settings ........................................................................................34
Ring Delay .....................................................................................................34
F/T Ring Time (Fax/Tel mode only)...............................................................34
Fax Detect .....................................................................................................35
6 Using PC-FAX 36
How to use PC-FAX.............................................................................................36
PC-Fax Receive (For Windows®only) ..........................................................36
PC-FAX Send ................................................................................................37
7 Telephone and external devices 38
Telephone line services .......................................................................................38
Setting the telephone line type ......................................................................38
Connecting an external TAD ...............................................................................39
Connections...................................................................................................39
Recording an outgoing message (OGM) .......................................................40
Multi-line connections (PBX) .........................................................................40
External and extension telephones......................................................................40
Connecting an external or extension telephone ............................................40
Operation from external or extension telephones..........................................41
For Fax/Tel mode only...................................................................................41
Using extension telephones (U.K. only) ........................................................41
Using a non-Brother cordless external handset ............................................42
Using Remote Codes ....................................................................................42
8 Dialling and storing numbers 44
How to dial ...........................................................................................................44
Manual dialling...............................................................................................44
One Touch dialling.........................................................................................44
Speed dialling ................................................................................................44
Search ...........................................................................................................45
LDAP search ................................................................................................45
Fax redial.......................................................................................................45
Storing numbers ..................................................................................................46
Storing a pause .............................................................................................46
One Touch and Speed Dial Storage Options ................................................47
Storing One Touch Dial numbers ..................................................................48
Storing Speed Dial numbers..........................................................................50
Changing or Deleting One Touch and Speed Dial numbers .........................51

v
9 Making copies 53
How to copy.........................................................................................................53
Stop copying..................................................................................................53
Copy settings.................................................................................................53
10 Printing data from a USB Flash memory drive or digital camera
supporting mass storage 54
Creating a PRN file for direct printing ..................................................................54
Printing data directly from the USB Flash memory drive or digital camera
supporting mass storage ..................................................................................55
Changing the default settings for direct print .................................................56
11 How to print from a computer 57
Printing a document.............................................................................................57
12 How to scan to a computer 58
Scanning a document as a PDF file using ControlCenter4 (Windows®) .............58
Changing the Scan button settings......................................................................61
Before scanning.............................................................................................61
Scan button settings ......................................................................................61
Scanning using the Scan button....................................................................63
A Routine maintenance 64
Replacing the consumable items.........................................................................64
Replacing the toner cartridge ........................................................................66
Replacing the drum unit.................................................................................72
Cleaning and Checking the machine...................................................................77
Cleaning the outside of the machine .............................................................77
Cleaning the scanner glass ...........................................................................78
Cleaning the corona wire...............................................................................80
Cleaning the drum unit ..................................................................................82
Cleaning the paper pick-up rollers.................................................................86

vi
B Troubleshooting 88
Identifying your problem ......................................................................................88
Error and maintenance messages .......................................................................90
Transferring your faxes or Fax Journal report ...............................................97
Document Jams...................................................................................................98
Document is jammed in the top of the ADF unit ............................................98
Document is jammed under the document cover ..........................................98
Removing small documents jammed in the ADF...........................................99
Document is jammed at the output tray .........................................................99
Paper Jams........................................................................................................100
Paper is jammed in the MP tray ..................................................................100
Paper is jammed in paper tray 1 or tray 2 ...................................................101
Paper is jammed at the back of the machine ..............................................102
Paper is jammed inside the machine...........................................................105
Paper is jammed in the duplex tray .............................................................109
If you are having difficulty with your machine ....................................................111
Setting Dial Tone detection .........................................................................121
Telephone line interference / VoIP ..............................................................121
Improving the print quality..................................................................................122
Machine Information ..........................................................................................129
Checking the Serial Number........................................................................129
Reset functions............................................................................................129
How to reset the machine............................................................................130
C Menu and features 131
On-screen programming....................................................................................131
Menu table...................................................................................................131
Menu and mode buttons ....................................................................................131
Menu table .........................................................................................................132
Entering text.......................................................................................................170
D Specifications 171
General ..............................................................................................................171
Document Size ..................................................................................................173
Print media.........................................................................................................174
Fax.....................................................................................................................175
Copy ..................................................................................................................176
Scanner .............................................................................................................177
Printer ................................................................................................................178
Interfaces ...........................................................................................................179
Direct Print feature.............................................................................................180
Computer requirements ....................................................................................181
Consumable items .............................................................................................183
Network (LAN) ...................................................................................................184
EIndex 185

vii
Table of Contents
(Advanced User's Guide)
You can view the Advanced User's Guide on the Installer CD-ROM.
The Advanced User's Guide explains the following features and operations.
1 General Setup
IMPORTANT NOTE
Memory storage
Automatic Daylight Saving Time
Ecology features
Quiet mode feature
LCD screen
2 Security features
Secure Function Lock 2.0
Setting Lock
Restricting dialling
3 Sending a fax
Additional sending options
Additional sending operations
Polling overview
4 Receiving a fax
Remote Fax Options
Additional receiving operations
Polling overview
5 Dialling and storing numbers
Telephone line services
Additional dialling operations
Additional ways to store numbers
6 Printing reports
Fax reports
Reports
7 Making copies
Copy settings
A Routine maintenance
Cleaning and checking the machine
Replacing periodic maintenance
parts
Packing and shipping the machine
BOptions
Optional paper tray (LT-5400)
Memory board
C Glossary
DIndex

viii

1
1
1
Using the
documentation 1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
Follow all warnings and instructions marked
on the product.
Note
Most of the illustrations in this User's
Guide show the MFC-8950DW.
General information 1
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
Important indicates a potentially hazardous
situation which, if not avoided, may result in
damage to property or loss of product
functionality.
Prohibition icons indicate actions
that must not be performed.
Electrical Hazard icons alert you to a
possible electrical shock.
Fire Hazard icons alert you to the
possibility of fire.
Hot Surface icons warn you not to
touch machine parts that are hot.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the current
operation works with other features.
WARNING
Important
Bold Bold style identifies keys on the
machine's control panel or on
the computer screen.
Italics Italicized style emphasizes an
important point or refers you to
a related topic.
Courier
New
Courier New font identifies the
messages shown on the LCD
of the machine.

Chapter 1
2
Accessing the
Advanced User’s
Guide, Software User’s
Guide and Network
User’s Guide 1
This Basic User's Guide does not contain all
the information about the machine such as
how to use the advanced features for Fax,
Copy, Printer, Scanner, PC-Fax and
Network. When you are ready to learn
detailed information about these operations,
read the Advanced User's Guide,
Software User's Guide and
Network User's Guide that are on the
Installer CD-ROM.
Viewing Documentation 1
Viewing Documentation (Windows®)1
To view the documentation, from the Start
menu, select Brother, MFC-XXXX (where
XXXX is your model name) from the
programs list, and then choose User’s
Guides.
If you have not installed the software, you can
find the documentation on the Installer
CD-ROM by following the instructions below:
aTurn on your computer. Insert the
Installer CD-ROM into your CD-ROM
drive.
Note
If the Brother screen does not appear
automatically, go to My Computer
(Computer), double-click the CD-ROM
icon, and then double-click start.exe.
bIf the model name screen appears, click
your model name.
cIf the language screen appears, click
your language. The CD-ROM Top Menu
will appear.
dClick Documentation.
eClick PDF documents. If the country
screen appears, choose your country.
After the list of User’s Guides appears,
choose the Guide you want to read.
Viewing Documentation (Macintosh) 1
aTurn on your Macintosh. Insert the
Installer CD-ROM into your CD-ROM
drive. The following window will appear.
bDouble-click the Documentation icon.
cIf the model name screen appears,
choose your model name and click
Next.
dIf the language screen appears, double-
click your language folder.

General information
3
1
eDouble-click top.pdf. If the country
screen appears, choose your country.
fAfter the list of User’s Guides appears,
choose the Guide you want to read.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User's Guide
Scanning
ControlCenter
Network Scanning
Nuance™ PaperPort™ 12SE How-to-
Guides
(Windows®users)
The complete Nuance™ PaperPort™
12SE How-to- Guides can be viewed from
the Help section in the Nuance™
PaperPort™ 12SE application.
Presto! PageManager User’s Guide
(Macintosh users)
Note
Presto! PageManager must be
downloaded and installed before use. For
further instructions, see Accessing
Brother Support (Macintosh) uu page 5.
The complete Presto! PageManager
User’s Guide can be viewed from the Help
section in the Presto! PageManager
application.
How to find Network setup instructions
Your machine can be connected to a wireless
or wired network.
Basic setup instructions uu Quick Setup
Guide
If your wireless access point or router
supports Wi-Fi Protected Setup or AOSS™
uu Quick Setup Guide.
For more information about network setup
uu Network User's Guide.

Chapter 1
4
How to access the
User's Guides for
Advanced Features 1
You can view and download these Guides
from the Brother Solutions Center at:
http://solutions.brother.com/
Wi-Fi Direct™ Guide 1
This Guide provides details on how to
configure and use your Brother machine for
wireless printing directly from a mobile device
supporting the Wi-Fi Direct™ standard.
Google Cloud Print Guide 1
This Guide provides details on how to
configure your Brother machine to a Google
account and use Google Cloud Print services
for printing over the Internet from devices
using Gmail™ for mobile, GOOGLE DOCS™
for mobile and applications for the Chrome
OS.
Mobile Print/Scan Guide for Brother
iPrint&Scan 1
This Guide provides useful information about
printing JPEG and PDF 1files from your
mobile device and scanning from your
Brother machine to your mobile device when
connected on a Wi-Fi network.
1PDF printing is not supported on Windows®Phone.
Web Connect Guide 1
This Guide provides details about how to
configure and use your Brother machine to
scan, load and view images and files on
certain Web sites that provide these services.
Accessing Brother
Support (Windows®)1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the Installer CD-ROM.
Click Brother Support on the main menu.
The following screen will appear:
To access our website
(http://www.brother.com/), click Brother
Home Page.
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/), click
Supplies Information.
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/)
for FREE photo projects and printable
downloads, click
Brother CreativeCenter.
To return to the main page, click Back or
if you have finished, click Exit.

General information
5
1
Accessing Brother
Support (Macintosh) 1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the Installer CD-ROM.
Double-click the Brother Support icon.
The following screen will appear:
To download and install Presto!
PageManager, click
Presto! PageManager.
To register your machine from the Brother
Product Registration Page
(http://www.brother.com/registration/),
click On-Line Registration.
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/), click
Supplies Information.

Chapter 1
6
Control panel overview 1
1HomeKey
Press the illuminated blue Home key to return
to the Ready mode.
2LCD
This is a Touchscreen LCD. You can access
the menus and options by pressing buttons
displayed on the screen.
3 Fax keys:
Tel/R
This key is used to have a telephone
conversation after picking up the external
handset during the F/T fast double-ring.
When connected to a PBX, you can use this
key to gain access to an outside line, to recall
an operator, or to transfer a call to another
extension.
Redial/Pause
Redials the last number called. It also inserts a
pause when programming quick dial numbers
or when dialling a number manually.
Quick Dials
Show One Touch dials on the Touchscreen.
4Dialpad
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
This function transfers to the touchscreen
when you store quick dial numbers.
5Stop/Exit
Stops an operation or exits from a menu.
6Start
Lets you start sending faxes or making copies.
12
01.01.2012 15:00
01 COPY
WebScanFaxCopy
MenuMenu

General information
7
1
7Data
The Data LED (light emitting diode) will flash
depending on the machine’s status.
2345
6
7
01.01.2012 15:00
01 COPY
WebScanFaxCopy
MenuMenu
Machine Status Description
Ready Mode
The machine is ready to
print, in Sleep mode, there
is no print data, or the
power switch is off.
Receiving Data
Green (blinking)
The machine is either
receiving data from the
computer, processing data
in memory, or printing data.
Data Remaining
in Memory
Green
Print data remains in the
machine's memory.

Chapter 1
8
LCD Touchscreen 1
The LCD Touchscreen shows the current
machine status when the machine is idle.
1 Mode Indicator
Lets you see current mode of your machine.
2 Fax in memory
Shows how many received faxes are in the
memory.
3 Date and Time
Lets you see the date and time.
4Web
Lets you connect the Brother machine to an
internet service. For details uu Web Connect
Guide.
5 Wireless Status
A four level indicator on the Ready mode
screen shows the current wireless signal
strength if you are using a wireless connection
or Wi-Fi Direct™.
If you see the button at the top right on
the Touchscreen, you can easily configure the
wireless settings by pressing the button. For
more information uu Quick Setup Guide.
6Menu
Lets you access the main menu.
7 Address Book
Lets you search for the number you want to
fax/dial/E-mail or I-Fax.
8 Security indicator
Shows machine's security status. Appears
when you turn on Secure Function Lock or
Setting Lock.
9 Mode Buttons:
Copy
Puts the machine in Copy mode.
Fax
Puts the machine in Fax mode.
Scan
Puts the machine in Scan mode.
10 Warning icon
Appears when there is an error or maintenance
message; press the Warning icon to view it,
and then press Stop/Exit to return to the
Ready screen.
11 Direct Print
Lets you print data from a USB flash memory
drive or a digital camera supporting mass
storage directly to the machine. (See Printing
data directly from the USB Flash memory drive
or digital camera supporting mass storage
uu page 55.)
Active only when you insert a USB flash
memory drive or digital camera in the
machine's USB direct interface.
12 Secure Print
Lets you access the secure print menu.
Active only when the machine has secure print
data.
0Max
01
MenuMenu
Setting LockSetting Lock
01.01.2012 11:00
01.01.2012 11:00
MenuMenu
Copy Fax Scan Web
Secure
Print
Direct
Print
COPY
01 COPY
Setting LockSetting Lock
1
8
9710 6
34
25
1112

General information
9
1
Basic Operations 1
To operate the Touchscreen use your finger
to press the Menu or mode button directly on
the LCD screen.
To display and access all the screen menus
or options in a setting, press abor dcto
scroll through them.
Press to return to the previous menu.
Important
DO NOT press the Touchscreen with a
sharp object, such as a pen or stylus. It
may damage the machine.
The following steps show how to change a
setting in the machine. In this example the
LCD back light setting is changed from
Light to Dark.
aPress Menu.
bPress aor bto display
General Setup.
Press General Setup.
cPress aor bto display LCD Settings.
Press LCD Settings.
dPress Backlight.
ePress Dark.
fPress Stop/Exit.
General Setup
Fax
Printer
Print Reports
Menu
Tray Setting
Volume
Ecology
Quiet Mode
Menu
General Setup
Off
Backlight
Dim Timer
Light
Off
Menu > General Setup
LCD Settings
Light
Dark
Med
Menu > General Setup > LCD Settings
Backlight

Chapter 1
10
Volume settings 1
Ring volume 1
You can choose a range of ring volume
levels.
aPress Menu.
bPress aor bto display
General Setup.
Press General Setup.
cPress aor bto display Volume.
Press Volume.
dPress Ring.
ePress Low, Med, High or Off.
fPress Stop/Exit.
Beeper volume 1
When the beeper is on, the machine will beep
when you press a key, make a mistake, or
after you send or receive a fax. You can
choose a range of volume levels.
aPress Menu.
bPress aor bto display
General Setup.
Press General Setup.
cPress aor bto display Volume.
Press Volume.
dPress Beeper.
ePress Low, Med, High or Off.
fPress Stop/Exit.
Speaker volume 1
You can choose a range of speaker volume
levels.
aPress Menu.
bPress aor bto display
General Setup.
Press General Setup.
cPress aor bto display Volume.
Press Volume.
dPress Speaker.
ePress Low, Med, High or Off.
fPress Stop/Exit.