Brother MFC-7360 Operating and maintenance manual

BASIC USER’S GUIDE
MFC-7360
MFC-7360N
MFC-7362N
MFC-7460DN
MFC-7470D
MFC-7860DW
Not all models are available in all countries.
Version C
ARL/ASA/NZ

If you need to call Customer Service
Please complete the following information for future
reference:
Model Number:
MFC-7360 / MFC-7360N / MFC-7362N /
MFC-7460DN / MFC-7470D / MFC-7860DW
(Circle your model number)
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User’s Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
© 2010 Brother Industries, Ltd.

i
User’s Guides and where do I find it?
Which manual? What’s in it? Where is it?
Safety and Legal Read this Guide first. Please read the Safety
Instructions before you set up your machine.
See this Guide for trademarks and legal
limitations.
Printed / In the Box
Quick Setup Guide Follow the instructions for setting up your
machine and installing the drivers and software
for the operating system and connection type
you are using.
Basic User's Guide Learn the basic Fax, Copy and Scan
operations and how to replace consumables.
See troubleshooting tips.
Advanced User's
Guide
Learn more advanced operations: Fax, Copy,
security features, printing reports, and
performing routine maintenance.
PDF file /
Documentation CD-ROM /
In the Box
Software User’s
Guide
Follow these instructions for Printing,
Scanning, Network Scanning, Remote Setup,
PC-Fax, and using the Brother ControlCenter
utility.
Network Glossary This Guide provides basic information about
advanced network features of Brother
machines along with explanations about
general networking and common terms.
Network User’s
Guide
This Guide provides useful information about
wired and wireless network settings and
security settings using the Brother machine.
You can also find supported protocol
information for your machine and detailed
troubleshooting tips.

ii
Table of Contents
(BASIC USER’S GUIDE)
1 General information 1
Using the documentation.......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing the Advanced User's Guide, Software User's Guide
and Network User's Guide..................................................................................2
Viewing Documentation...................................................................................2
Accessing Brother Support (Windows®)................................................................4
Accessing Brother Support (Macintosh) ................................................................5
Control panel overview ..........................................................................................6
Volume settings .....................................................................................................9
Ring volume.....................................................................................................9
Beeper volume ................................................................................................9
Speaker volume...............................................................................................9
2 Loading paper 10
Loading paper and print media............................................................................10
Loading paper in the standard paper tray......................................................10
Loading paper in the manual feed slot ..........................................................12
Unscannable and unprintable areas..............................................................17
Paper settings......................................................................................................18
Paper Type....................................................................................................18
Paper Size.....................................................................................................18
Acceptable paper and other print media..............................................................18
Type and size of paper ..................................................................................19
Handling and using special paper .................................................................20
3 Loading documents 23
How to load documents .......................................................................................23
Using the automatic document feeder (ADF) ................................................23
Using the scanner glass (Flatbed).................................................................24
4 Sending a fax 26
How to send a fax................................................................................................26
Faxing Letter size documents from the scanner glass ..................................27
Cancelling a fax in progress ..........................................................................27
Transmission verification report.....................................................................27

iii
5 Receiving a fax 28
Receive modes ....................................................................................................28
Choosing the receive mode...........................................................................28
Using receive modes ...........................................................................................29
Fax Only ........................................................................................................29
Fax/Tel...........................................................................................................29
Manual...........................................................................................................29
External TAD .................................................................................................29
Receive Mode settings ........................................................................................30
Ring Delay .....................................................................................................30
F/T Ring Time (Fax/Tel mode only)...............................................................30
Fax Detect .....................................................................................................31
6 Telephone and external devices 32
Voice operations (MFC-7470D only) ...................................................................32
Making a telephone call.................................................................................32
Hold ...............................................................................................................32
Telephone line services .......................................................................................32
Do you have Voice Mail?...............................................................................32
Telephone Service for Australia...........................................................................33
Distinctive Ring..............................................................................................33
Telephone Service for New Zealand ..................................................................34
FaxAbility .......................................................................................................34
Telephone Service for Some Countries...............................................................36
Distinctive Ringing (For Singapore and Hong Kong).....................................36
Connecting an external TAD................................................................................37
Connections...................................................................................................37
Recording an outgoing message (OGM).......................................................38
Multi-line connections (PABX) .......................................................................38
External and extension telephones......................................................................39
Connecting an external or extension telephone ............................................39
Operation from external or extension telephones..........................................39
For Fax/Tel mode only...................................................................................39
Using a non-Brother cordless external handset ............................................40
Using Remote Codes ....................................................................................40

iv
7 Dialling and storing numbers 42
How to dial...........................................................................................................42
Manual dialling...............................................................................................42
One touch Dialling .........................................................................................42
Speed Dialling ...............................................................................................42
Search ...........................................................................................................43
Fax redial.......................................................................................................43
Storing numbers ..................................................................................................43
One Touch and Speed Dial Options..............................................................44
Storing a pause .............................................................................................45
Storing One Touch Dial numbers ..................................................................45
Storing Speed Dial numbers..........................................................................47
Changing One Touch and Speed Dial numbers............................................49
Deleting One Touch and Speed Dial numbers .............................................. 50
Tone or Pulse (not available in New Zealand)...............................................51
8 Making copies 52
How to copy.........................................................................................................52
Stop copying..................................................................................................52
Copy settings.................................................................................................52
9 How to print from a computer 53
Printing a document.............................................................................................53
10 How to scan to a computer 54
Scanning a document as PDF file using ControlCenter4 (Windows®) ................54
Changing the SCAN key settings ........................................................................57
Before scanning.............................................................................................57
SCAN key settings.........................................................................................57
Scanning using the SCAN key ......................................................................59
A Routine maintenance 60
Replacing the consumable items.........................................................................60
Replacing the toner cartridge ........................................................................61
Replacing the drum unit.................................................................................66
Cleaning the machine..........................................................................................70
Cleaning the outside of the machine .............................................................70
Cleaning the scanner glass ...........................................................................71
Cleaning the corona wire...............................................................................72
Cleaning the drum unit ..................................................................................74
Cleaning the paper pick-up rollers.................................................................79

v
B Troubleshooting 81
Error and maintenance messages.......................................................................81
Transferring your faxes or Fax Journal report ...............................................87
Document Jams...................................................................................................88
Document is jammed in the top of the ADF unit ............................................88
Document is jammed under the document cover ..........................................88
Removing small documents jammed in the ADF...........................................89
Document is jammed at the output tray.........................................................89
Paper Jams..........................................................................................................90
Paper is jammed in the standard paper tray..................................................90
Paper is jammed at the back of the machine ................................................91
Paper is jammed inside the machine.............................................................93
Paper is jammed in the Duplex Tray (MFC-7460DN / MFC-7470D /
MFC-7860DW) ..........................................................................................98
If you are having difficulty with your machine ....................................................100
Setting Dial Tone detection .........................................................................109
Telephone line interference .........................................................................109
Improving the print quality..................................................................................110
Machine Information ..........................................................................................120
Checking the Serial Number........................................................................120
Reset functions ..................................................................................................120
How to reset the machine............................................................................121
C Menu and features 122
On-screen programming....................................................................................122
Menu table...................................................................................................122
How to access the menu mode ...................................................................122
Menu table .........................................................................................................123
Entering text.......................................................................................................140
D Specifications 142
General ..............................................................................................................142
Document Size ..................................................................................................145
Print media.........................................................................................................146
Fax.....................................................................................................................147
Copy ..................................................................................................................148
Scanner .............................................................................................................149
Printer ................................................................................................................150
Interfaces ...........................................................................................................151
Computer requirements ....................................................................................152
Consumable items .............................................................................................154
Network (LAN) (Network models only) ..............................................................155
E Index 156

vi
Table of Contents
(ADVANCED USER’S GUIDE)
The Advanced User's Guide explains the following features and operations. You can view the
Advanced User's Guide on the Documentation CD-ROM.
1 General Setup
Memory Storage
Set Daylight Saving Time
Ecology features
Toner Settings
LCD Contrast
Mode Timer
Dial Prefix
2 Security features
Security
3 Sending a fax
Additional sending options
Additional sending operations
Polling overview
4 Receiving a fax
Remote Fax Options
Additional receiving operations
Polling overview
5 Dialling and storing numbers
Telephone line services
Additional dialling operations
Additional ways to store numbers
6 Printing reports
Fax reports
Reports
7 Making copies
Copy settings
Duplex Copying (1-sided to 2-sided)
(MFC-7460DN / MFC-7470D /
MFC-7860DW))
A Routine maintenance
Cleaning the machine
Checking the machine
Packing and shipping the machine
B Glossary
CIndex

vii

1
1
1
Using the
documentation 1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
General information 1
Bold Bold style identifies keys on the
machine control panel or
computer screen.
Italics Italicized style emphasizes an
important point or refers you to
a related topic.
Courier
New
Courier New font identifies the
messages shown on the LCD
of the machine.
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
Electrical Hazard icons alert you to a
possible electrical shock.
Hot Surface icons warn you not to
touch machine parts that are hot.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the current
operation works with other features.
WARNING
CAUTION
IMPORTANT

Chapter 1
2
Accessing the
Advanced User's
Guide, Software User's
Guide and Network
User's Guide 1
This Basic User's Guide does not contain all
the information about the machine such as
how to use the advanced features Fax, Copy,
Printer, Scanner, PC-Fax and Network.
When you are ready to learn detailed
information about these operations, read the
Advanced User's Guide, Software User's
Guide, Network Glossary 1, and Network
User's Guide 1that are on the
Documentation CD-ROM.
1Network models only
Viewing Documentation 1
aTurn on your computer. Insert the
Documentation CD-ROM into your
CD-ROM drive.
Note
(Windows®users) If the screen does not
appear automatically, go to My Computer
(Computer), double-click the CD-ROM
icon, and then double-click index.html.
b(Macintosh users) Double-click the
Documentation CD-ROM icon, and then
double-click index.html.
cClick your country.
dPoint to your language, point to View
Guide, and then click the guide you
want to read.

General information
3
1
Note
• (Windows®users only) Your web browser
may display a yellow bar at the top of the
page that contains a security warning
about Active X controls. For the page to
display correctly you must click on the bar,
click Allow Blocked Content, then click
Yes in the Security Warning dialog box.
• (Windows®users only) 1For faster
access, you can copy all user
documentation in PDF format to a local
folder on your computer. Point to your
language, then click Copy to local disk.
1Microsoft®Internet Explorer®6.0 or greater.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User's Guide
Scanning
ControlCenter
Network Scanning (Network models only)
ScanSoft™ PaperPort™12SE with OCR
How-to-Guides
(Windows®)
The complete ScanSoft™
PaperPort™12SE with OCR How-to-
Guides can be viewed from the Help
selection in the ScanSoft™
PaperPort™12SE application.
Presto! PageManager User’s Guide
(Macintosh)
Note
Presto! PageManager must be
downloaded and installed before use. See
Accessing Brother Support (Macintosh)
on page 5 for further instructions.
The complete Presto! PageManager
User’s Guide can be viewed from the Help
selection in the Presto! PageManager
application.
How to find Network setup instructions
(Network models only)
Your machine can be connected to a wireless
or wired network. You can find basic setup
instructions in the Quick Setup Guide. If your
wireless access point or router supports Wi-Fi
Protected Setup or AOSS™, you can also
follow the steps in the Quick Setup Guide. For
more information about network setup please
see the Network User's Guide.

Chapter 1
4
Accessing Brother
Support (Windows®)1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the Installation CD-ROM.
Click Brother Support on the main menu.
The following screen will appear:
To access our website
(http://www.brother.com/), click Brother
Home Page.
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
To visit our Website for original genuine
Brother Supplies
(http://www.brother.com/original/), click
Supplies Information.
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/)
for FREE photo projects and printable
downloads, click Brother
CreativeCenter.
To return to the main page, click Back or
if you have finished, click Exit.

General information
5
1
Accessing Brother
Support (Macintosh) 1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the Installation CD-ROM.
Double-click the Brother Support icon.
The following screen will appear:
To download and install Presto!
PageManager, click Presto!
PageManager.
To register your machine from the Brother
Product Register Page
(http://www.brother.com/registration/),
click On-Line Registration.
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/), click
Supplies Information.

Chapter 1
6
Control panel overview 1
MFC-7460DN and MFC-7860DW have the same keys.
MFC-7360, MFC-7360N and MFC-7362N have the same keys.
MFC-7470D
1236
4 5 7
1236
4 5 7
1236
4 5 7 8
1236
4 5 7

General information
7
1
36 4 5 78910
36 4 5 78910
1236
4 5 7 8
36 4 5 78910

Chapter 1
8
1 One Touch keys
These 4 keys give you instant access to 8
previously stored numbers.
Shift
Lets you access One Touch numbers 5 to 8
when held down.
2 FAX keys:
Hook or Hook/Hold
Press before dialling if you want to make sure a
fax machine will answer, and then press Start .
(Not for MFC-7470D)
Also, press this key after you pick up the
handset of an external telephone during the
F/T ring (pseudo double-rings).
(MFC-7470D only)
Lets you place telephone calls on hold.
Redial/Pause
Redials the last number called. It also inserts a
pause when programming quick dial numbers
or when dialling a number manually.
Resolution
Sets the resolution when sending a fax.
3 COPY keys:
Options
You can quickly and easily choose temporary
settings for copying.
Enlarge/Reduce
Reduces or enlarges copies.
Duplex
(For MFC-7460DN, MFC-7470D and MFC-7860DW)
You can choose Duplex to copy on both sides
of the paper.
4 PRINT keys:
Secure
(For MFC-7460DN, MFC-7470D and MFC-7860DW)
You can print data saved in the memory when
you enter your four-digit password. (For details
about using the Secure key, see the Software
User's Guide.)
When using Secure Function Lock, you can
switch restricted users by holding down Shift
as you press Secure. (See Secure Function
Lock 2.0 in Chapter 2 of the Advanced User's
Guide.)
Job Cancel
Cancels a programmed print job and clears it
from the machine’s memory. To cancel
multiple print jobs, hold down this key until the
LCD shows Job Cancel (All).
5LCD
Displays messages to help you set up and use
your machine.
(MFC-7860DW)
In FAX mode and SCAN mode a four level
indicator shows the current wireless signal
strength if you are using a wireless connection.
6 Mode keys:
FAX
Puts the machine in Fax mode.
SCAN
Puts the machine in Scan mode.
COPY
Puts the machine in Copy mode.
7 Menu keys:
Clear
Deletes entered data or lets you cancel the
current setting.
Menu
Lets you access the Menu to program your
settings in this machine.
OK
Lets you store your settings in the machine.
Volume keys:
dor c
Press to scroll backwards or forwards through
menu selections. Press to change the volume
when in fax or standby mode.
aor b
Press to scroll through the menus and options.
Address Book
Let you access speed dial numbers directly.
8Dialpad
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
The # key temporarily switches the dialling mode
from Pulse to Tone during a telephone call
(not
available in New Zealand)
.
9Start
Lets you start sending faxes or making copies.
10 Stop/Exit
Stops an operation or exits from a menu.
0Max

General information
9
1
Volume settings 1
Ring volume 1
You can choose a range of ring volume
levels, from High to Off.
While in Fax mode press or to adjust
the volume level. The LCD will show the
current setting, and each key press will
change the volume to the next level. The
machine will keep the new setting until you
change it.
You can also change the ring volume through
the menu:
aPress Menu, 1, 3, 1.
bPress aor bto choose Off, Low, Med or
High.
Press OK.
cPress Stop/Exit.
Beeper volume 1
When the beeper is on, the machine will beep
when you press a key, make a mistake, or
after you send or receive a fax. You can
choose a range of volume levels, from High
to Off.
aPress Menu, 1, 3, 2.
bPress aor bto choose Off, Low, Med or
High.
Press OK.
cPress Stop/Exit.
Speaker volume 1
You can choose a range of speaker volume
levels, from High to Off.
aPress Menu, 1, 3, 3.
bPress aor bto choose Off, Low, Med or
High.
Press OK.
cPress Stop/Exit.

10
2
Loading paper and
print media 2
The machine can feed paper from the
standard paper tray or manual feed slot.
When you put paper into the paper tray, note
the following:
If your application software supports
paper size selection on the print menu,
you can select it through the software. If
your application software does not
support it, you can set the paper size in
the printer driver or by using the control
panel buttons.
Loading paper in the standard
paper tray 2
You can load up to 250 sheets. Paper can be
loaded up to the maximum paper mark (bbb)
on the sliding paper with guide. (For
recommended paper to use, see Paper
capacity of the paper trays on page 19.)
Printing on plain paper, thin paper or
recycled paper from the standard
paper tray 2
aPull the paper tray completely out of the
machine.
Loading paper 2