Brother MFC-8510DN Operating and maintenance manual

Basic User’s Guide
MFC-8510DN
MFC-8910DW
Version A
TWN-ENG

If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: MFC-8510DN / MFC-8910DW
(Circle your model number)
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User’s Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
© 2012 Brother Industries, Ltd. All rights reserved.

i
User's Guides and where do I find them?
1PDF printing is not supported on Windows®Phone.
2Visit us at http://solutions.brother.com/.
Which Guide? What's in it? Where is it?
Product Safety
Guide
Read this Guide first. Please read the Safety
Instructions before you set up your machine.
See this Guide for trademarks and legal
limitations.
For Chinese: Printed / In the box
For Chinese English: PDF file /
Installer CD-ROM / In the box
Quick Setup Guide Follow the instructions for setting up your
machine and installing the drivers and
software for the operating system and
connection type you are using.
For Chinese: Printed / In the box
For Chinese English: PDF file /
Installer CD-ROM / In the box
Basic User's Guide Learn the basic Fax, Copy, Scan and Direct
Print operations and how to replace
consumables. See troubleshooting tips.
For Chinese: Printed / In the box
For Chinese English: PDF file /
Installer CD-ROM / In the box
Advanced User's
Guide
Learn more advanced operations: Fax,
Copy, security features, printing reports and
performing routine maintenance.
PDF file / Installer CD-ROM /
In the Box
Software User's
Guide
Follow these instructions for Printing,
Scanning, Network Scanning, Remote
Setup, PC-Fax, and using the Brother
ControlCenter utility.
PDF file / Installer CD-ROM /
In the Box
Network User's
Guide
This Guide provides useful information
about wired and wireless network settings
and security settings using the Brother
machine. You can also find supported
protocol information for your machine and
detailed troubleshooting tips.
PDF file / Installer CD-ROM /
In the Box
Wi-Fi Direct™ Guide
(MFC-8910DW)
This Guide provides details on how to
configure and use your Brother machine for
wireless printing directly from a mobile
device supporting the Wi-Fi Direct™
standard.
PDF file / Brother Solutions
Center 2
Google Cloud Print
Guide
This Guide provides details on how to
configure your Brother machine to a Google
account and use Google Cloud Print
services for printing over the Internet from
devices using Gmail™ for mobile, GOOGLE
DOCS™ for mobile and applications for the
Chrome OS.
PDF file / Brother Solutions
Center 2
Mobile Print/Scan
Guide for Brother
iPrint&Scan
This Guide provides useful information
about printing JPEG and PDF 1files from
your mobile device and scanning from your
Brother machine to your mobile device when
connected on a Wi-Fi network.
PDF file / Brother Solutions
Center 2

ii
Table of Contents
(Basic User’s Guide)
1 General information 1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing the Advanced User’s Guide, Software User’s Guide and
Network User’s Guide.........................................................................................2
Viewing Documentation...................................................................................2
How to access Guides for Advanced Features......................................................3
Accessing Brother Support (Windows®)................................................................4
Accessing Brother Support (Macintosh) ................................................................4
Control panel overview ..........................................................................................6
Data LED indications .......................................................................................8
2 Loading paper 9
Loading paper and print media ..............................................................................9
Loading paper in the standard paper tray and the optional lower tray ............9
Loading paper in the multi-purpose tray (MP tray) ........................................11
Unscannable and unprintable areas ..............................................................14
Paper settings......................................................................................................15
Paper Type ....................................................................................................15
Paper Size .....................................................................................................15
Tray Use in COPY mode ...............................................................................16
Tray Use in FAX mode ..................................................................................17
Tray Use in print mode ..................................................................................17
Acceptable paper and other print media..............................................................18
Type and size of paper ..................................................................................18
Handling and using special paper .................................................................20
3 Loading documents 23
How to load documents .......................................................................................23
Using the automatic document feeder (ADF) ................................................23
Using the scanner glass ................................................................................24
4 Sending a fax 25
How to send a fax ................................................................................................25
Faxing Letter, Legal or Folio size documents from the scanner glass ..........27
Canceling a fax in process ............................................................................27
Transmission Verification Report...................................................................27

iii
5 Receiving a fax 29
Receive modes....................................................................................................29
Choosing the receive mode...........................................................................29
Using receive modes ...........................................................................................30
Fax Only ........................................................................................................30
Fax/Tel...........................................................................................................30
Manual...........................................................................................................30
External TAD .................................................................................................30
Receive Mode settings ........................................................................................31
Ring Delay .....................................................................................................31
F/T Ring Time (Fax/Tel mode only)...............................................................31
Easy Receive.................................................................................................32
6UsingPC-FAX 33
How to use PC-FAX.............................................................................................33
PC-FAX Receive (For Windows®only) .........................................................33
PC-FAX Send ................................................................................................34
7 Telephone services and external devices 35
Telephone line services.......................................................................................35
Distinctive Ring..............................................................................................35
Connecting an external TAD (telephone answering device)................................36
Connections...................................................................................................36
Recording an outgoing message (OGM).......................................................37
Multi-line connections (PBX) .........................................................................37
External and extension telephones......................................................................37
Connecting an external or extension telephone ............................................37
Using external and extension telephones .....................................................38
Using a non-Brother cordless external handset ............................................38
Using Remote Codes ....................................................................................38
8 Dialling and storing numbers 40
How to dial...........................................................................................................40
Manual dialling...............................................................................................40
One Touch dialling.........................................................................................40
Speed dialling ................................................................................................40
Search ...........................................................................................................41
LDAP search (MFC-8910DW) .......................................................................41
Fax redial.......................................................................................................41
Storing numbers ..................................................................................................42
One Touch and Speed Dial Storage Options ................................................43
Storing a pause .............................................................................................44
Storing One Touch Dial numbers ..................................................................44
Storing Speed Dial numbers..........................................................................46
Changing or Deleting One Touch and Speed Dial numbers .........................48

iv
9 Making copies 50
How to copy .........................................................................................................50
Stop copying..................................................................................................50
Copy settings.................................................................................................50
10 Printing data from a USB Flash memory drive or digital camera
supporting mass storage 51
Creating a PRN file for direct printing ..................................................................51
Printing data directly from the USB Flash memory drive or digital camera
supporting mass storage ..................................................................................52
11 How to print from a computer 55
Printing a document.............................................................................................55
12 How to scan to a computer 56
Scanning a document as a PDF file using ControlCenter4 (Windows®) .............56
Changing the SCAN key settings ........................................................................59
Before scanning.............................................................................................59
SCAN key settings.........................................................................................59
Scanning using the SCAN key ......................................................................61
A Routine maintenance 62
Replacing the consumable items.........................................................................62
Replacing the toner cartridge ........................................................................64
Cleaning the corona wire...............................................................................69
Replacing the drum unit.................................................................................71

v
B Troubleshooting 76
Identifying your problem ......................................................................................76
Error and maintenance messages.......................................................................78
Transferring your faxes or Fax Journal report ...............................................85
Document Jams...................................................................................................86
Document is jammed in the top of the ADF unit ............................................86
Document is jammed under the document cover ..........................................86
Removing small documents jammed in the ADF...........................................87
Document is jammed at the output tray.........................................................87
Paper Jams..........................................................................................................88
Paper is jammed in the MP tray ....................................................................88
Paper is jammed in paper tray 1 or tray 2 .....................................................89
Paper is jammed at the back of the machine ................................................90
Paper is jammed inside the machine.............................................................93
Paper is jammed in the duplex tray ...............................................................97
If you are having difficulty with your machine ......................................................99
Setting Dial Tone detection .........................................................................109
Telephone line interference / VoIP ..............................................................109
Improving the print quality..................................................................................110
Machine Information ..........................................................................................117
Checking the Serial Number........................................................................117
Reset functions............................................................................................117
How to reset the machine............................................................................118
C Menu and features 119
On-screen programming....................................................................................119
How to access the menu mode ...................................................................119
Menu table.........................................................................................................120
Entering text ......................................................................................................152
D Specifications 154
General..............................................................................................................154
Document Size ..................................................................................................156
Print media.........................................................................................................157
Fax.....................................................................................................................158
Copy ..................................................................................................................159
Scanner .............................................................................................................160
Printer ................................................................................................................161
Interfaces...........................................................................................................162
Direct Print feature.............................................................................................163
Computer requirements ....................................................................................164
Consumable items.............................................................................................166
Network (LAN) ...................................................................................................167
EAppendix 168
Brother numbers................................................................................................168
F Index 169

vi
Table of Contents
(Advanced User's Guide)
You can view the Advanced User's Guide on the Installer CD-ROM.
The Advanced User's Guide explains the following features and operations.
1 General Setup
IMPORTANT NOTE
Memory storage
Volume settings
Automatic Daylight Saving Time
Ecology features
Quiet mode feature
LCD Contrast
Dial Prefix
Mode Timer
2 Security features
Secure Function Lock 2.0
Setting Lock
Restricting dialing
3 Sending a fax
Additional sending options
Additional sending operations
Polling overview
4 Receiving a fax
Remote Fax Options
Additional receiving operations
Polling overview
5 Dialing and storing numbers
Telephone line services
Additional dialing operations
Additional ways to store numbers
6 Printing reports
Fax reports
Reports
7 Making copies
Copy settings
Duplex (2-sided) copying
A Routine maintenance
Cleaning and checking the machine
Replacing periodic maintenance
parts
Packing and shipping the machine
BOptions
Options
Optional paper tray (LT-5400)
Memory board
C Glossary
DIndex

1
1
1
Using the
documentation 1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
Follow all warnings and instructions marked
on the product.
Note
Most of the illustrations in this User's
Guide show the MFC-8910DW.
General information 1
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
Important indicates a potentially hazardous
situation which, if not avoided, may result in
damage to property or loss of product
functionality.
Prohibition icons indicate actions
that must not be performed.
Electrical Hazard icons alert you to a
possible electrical shock.
Hot Surface icons warn you not to
touch machine parts that are hot.
Fire hazard icons alert you to the
possibility of fire.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the current
operation works with other features.
WARNING
Important
Bold Bold style identifies keys on the
machine's control panel or on
the computer screen.
Italics Italicized style emphasizes an
important point or refers you to
a related topic.
Courier
New
Courier New font identifies the
messages shown on the LCD
of the machine.

Chapter 1
2
Accessing the
Advanced User’s
Guide, Software User’s
Guide and Network
User’s Guide 1
This Basic User's Guide does not contain all
the information about the machine such as
how to use the advanced features for Fax,
Copy, Printer, Scanner, PC-Fax and
Network. When you are ready to learn
detailed information about these operations,
read the Advanced User's Guide,
Software User’s Guide and
Network User’s Guide that are on the
Installer CD-ROM.
Viewing Documentation 1
Viewing Documentation (Windows®)1
To view the documentation, from the Start
menu, select Brother, MFC-XXXX (where
XXXX is your model name) from the
programs group, and then choose
User’s Guides.
If you have not installed the software, you can
find the documentation on the Installer
CD-ROM by following the instructions below:
aTurn on your computer. Insert the
Installer CD-ROM into your CD-ROM
drive.
Note
If the Brother screen does not appear
automatically, go to My Computer
(Computer), double-click the CD-ROM
icon, and then double-click start.exe.
bIf the model name screen appears, click
your model name.
cIf the language screen appears, click
your language. The CD-ROM Top Menu
will appear.
dClick Documentation.
eClick PDF documents. If the country
screen appears, choose your country.
After the list of User’s Guides appears,
choose the Guide you want to read.
Viewing Documentation (Macintosh) 1
aTurn on your Macintosh. Insert the
Installer CD-ROM into your CD-ROM
drive. The following window will appear.
bDouble-click the Documentation icon.
cIf the model name screen appears,
choose your model name and click
Next.
dIf the language screen appears, double-
click your language folder.