Brother MFC-9130CW Operating and maintenance manual

Basic User’s Guide
MFC-9130CW
MFC-9330CDW
MFC-9340CDW
Not all models are available in all countries.
In USA: Visit the Brother Solutions Center at
http://solutions.brother.com/ and click Manuals on
your model’s page to download other manuals. Version 0
USA/CAN

If you must call Customer Service
Complete the following information for future
reference:
Model Number: MFC-9130CW / MFC-9330CDW /
MFC-9340CDW
(Circle your model number)
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User’s Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
By registering your product with Brother, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product
should you lose your receipt;
may support an insurance claim by you in the event of product loss
covered by insurance; and,
will help us notify you of enhancements to your product and special
offers.
The most convenient and efficient way to register your new product is
online at http://www.brother.com/registration/.
© 2012 Brother Industries, Ltd. All rights reserved.

i
Brother numbers
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
Register your product
By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product should you lose your receipt;
may support an insurance claim by you in the event of product loss covered by insurance; and,
will help us notify you of enhancements to your product and special offers.
Complete and fax the Brother Warranty Registration and Test Sheet or, for your convenience and
most efficient way to register your new product, register on-line at
http://www.brother.com/registration/
FAQs (frequently asked questions)
The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function
Center needs. You can download the latest software and utilities and read FAQs and
troubleshooting tips to learn how to get the most from your Brother product.
http://solutions.brother.com/
NOTE
You can check here for Brother driver updates.
To keep your machine’s performance up to date, check here for the latest firmware upgrade.
For Customer Service
In USA: http://www.brother-usa.com/support (Self-Service/Email/Chat)
1-877-BROTHER (1-877-276-8437)
1-901-379-1215 (assistance via fax)
1-877-268-9575 (test your fax sending and fax receiving operations)
In Canada: 1-877-BROTHER
[phone] (assistance via fax)

ii
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437)
or visit us on-line at http://www.brother-usa.com/service/.
Service Center Locations (Canada only)
For the location of a Brother authorized service center, call 1-877-BROTHER.
Ordering accessories and supplies
For best quality results use only genuine Brother accessories, which are available at most Brother
retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,
or American Express credit card, you can order accessories directly from Brother. (You can visit
us online for a complete selection of the Brother accessories and supplies that are available for
purchase.)
NOTE
In Canada, only Visa and MasterCard are accepted.
In USA: 1-877-552-MALL (1-877-552-6255)
1-800-947-1445 (assistance via fax)
http://www.brothermall.com/
In Canada: 1-877-BROTHER
http://www.brother.ca/

iii
Order information
1Letter or A4 size single-sided pages.
2Approx. cartridge yield is declared in accordance with ISO/IEC 19798.
3Standard toner cartridge
4High yield toner cartridge
51 page per job
6Drum life is approximate and may vary by type of use.
7Contains 4 pc. Drum Set.
8Contains 1 pc. Black Drum Unit.
9Contains 1 pc. Color Drum Unit.
Description Item
Toner Cartridge <Black> TN-221BK (Approx. 2,500 pages) 123
Toner Cartridge <Cyan> TN-221C (Approx. 1,400 pages) 123
TN-225C (Approx. 2,200 pages) 124
Toner Cartridge <Magenta> TN-221M (Approx. 1,400 pages) 123
TN-225M (Approx. 2,200 pages) 124
Toner Cartridge <Yellow> TN-221Y (Approx. 1,400 pages) 123
TN-225Y (Approx. 2,200 pages) 124
4 pcs. Drum Unit DR-221CL (Approx. 15,000 pages) 567
1 pc. Drum Unit <Black> DR-221CL-BK (Approx. 15,000 pages) 568
1 pc. Drum Unit <Color> DR-221CL-CMY (Approx. 15,000 pages) 569
Belt Unit BU-220CL (Approx. 50,000 pages) 1
Waste Toner Box WT-220CL (Approx. 50,000 pages)1
Telephone Line Cord LG3077001
Basic User's Guide LEF333001 (English for USA and Canada)
LEF333002 (French for Canada)
Quick Setup Guide LEF334001 (English for USA and Canada)
LEF334002 (French for Canada)

iv
Notice - Disclaimer of Warranties
(USA and Canada)
BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR
AGENTS(COLLECTIVELY BROTHER’S LICENSOR)MAKENO WARRANTIES, EXPRESSOR
IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE
SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE
ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE
SOFTWAREINTERMSOFITSCORRECTNESS,ACCURACY,RELIABILITY,CURRENTNESS
OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE
SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT
PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE
ABOVE EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWAREEVEN IF BROTHER’SLICENSORHAS BEEN ADVISED OFTHEPOSSIBILITYOF
SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES,THEABOVELIMITATIONSMAY NOTAPPLY
TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
Compilation and Publication Notice
Under the supervision of Brother Industries Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.

v
User’s Guides and where do I find them?
Which Guide? What’s in it? Where is it?
Product Safety
Guide Read this Guide first. Read the Safety Instructionsbefore youset upyourmachine.
See this Guide for trademarks and legal
limitations.
Printed / In the Box
Quick Setup Guide Follow the instructions for setting up your
machine and installing the drivers and
software for the operating system and
connection type you are using.
Printed / In the Box
Basic User's Guide Learn the basic Fax, Copy, Scan and Direct
Print operations and how to replace
consumables. See troubleshooting tips.
Printed / In the Box
Advanced User's
Guide Learn more advanced operations: Fax, Copy, security features, printing reports and
performing routine maintenance.
For USA:
PDF file / Brother Solutions
Center1
For Other Countries:
PDF file / CD-ROM / In the Box
Software User's
Guide Follow these instructions for Printing, Scanning, Network Scanning, Remote
Setup, PC-Fax, and using the Brother
ControlCenter utility.
For USA:
HTML file / Brother Solutions
Center1
For Other Countries:
HTML file / CD-ROM / In the Box
Network User's
Guide This Guide provides useful information about wired and wireless network settings
and security settings using the Brother
machine. You can also find supported
protocol information for your machine and
detailed troubleshooting tips.
For USA:
PDF file / Brother Solutions
Center1
For Other Countries:
PDF file / CD-ROM / In the Box
Wi-Fi Direct™ Guide This Guide provides information about how
to configure and use your Brother machine
for wireless printing directly from a mobile
device supporting the Wi-Fi Direct™
standard.
PDF file / Brother Solutions
Center1
Google Cloud Print
Guide This Guide provides information about how to configure your Brother machine to a
Google account and use Google Cloud Print
services for printing over the Internet.
PDF file / Brother Solutions
Center1
Mobile Print/Scan
Guide for Brother
iPrint&Scan
This Guide provides useful information
about printing from your mobile device and
scanning from your Brother machine to your
mobile device when connected on a Wi-Fi
network.
PDF file / Brother Solutions
Center1
Web Connect Guide This Guide provides information about how
to configure and use your Brother machine
to scan, load and view images and files on
certain websites that provide these services.
PDF file / Brother Solutions
Center1

vi
1Visit us at http://solutions.brother.com/.
AirPrint Guide This Guide provides information for using
AirPrint to print from OS X v10.7.x, 10.8.x
and your iPhone, iPod touch, iPad, or other
iOS device to your Brother machine without
installing a printer driver.
PDF file / Brother Solutions
Center 1
Which Guide? What’s in it? Where is it?

vii
Table of Contents
(Basic User’s Guide)
1 General information 1
Using the documentation.......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing Brother Utilities (Windows®8)..............................................................2
Accessing the Advanced User’s Guide, Software User’s Guide and
Network User’s Guide.........................................................................................3
Viewing Documentation...................................................................................3
How to access Guides for Advanced Features......................................................5
Accessing Brother Support (Windows®)................................................................6
Accessing Brother Support (Macintosh)................................................................7
Control panel overview..........................................................................................8
3.7" Touchscreen LCD ..................................................................................10
Setting the Ready screen..............................................................................13
Basic Operations...........................................................................................14
Shortcut Settings.................................................................................................15
Adding Copy Shortcuts..................................................................................15
Adding Fax Shortcuts ....................................................................................15
Adding Scan Shortcuts..................................................................................16
Adding Web Connect Shortcuts ....................................................................18
Changing Shortcuts.......................................................................................19
Editing Shortcut Names.................................................................................19
Deleting Shortcuts .........................................................................................19
Recalling Shortcuts........................................................................................19
2 Loading paper 20
Loading paper and print media............................................................................20
Loading paper in the paper tray.....................................................................20
Loading paper in the manual feed slot ..........................................................22
Unscannable and unprintable areas..............................................................26
Paper settings......................................................................................................27
Paper Size.....................................................................................................27
Paper Type....................................................................................................27
Acceptable paper and other print media..............................................................28
Recommended paper and print media ..........................................................28
Type and size of paper..................................................................................28
Handling and using special paper .................................................................30
3 Loading documents 33
How to load documents.......................................................................................33
Using the automatic document feeder (ADF)................................................33
Using the scanner glass................................................................................34

viii
4 Sending a fax 35
How to send a fax................................................................................................35
Stop faxing.....................................................................................................36
Faxing A4 size documents from the scanner glass.......................................36
Canceling a fax in process ............................................................................36
Transmission Verification Report...................................................................37
5 Receiving a fax 38
Receive modes....................................................................................................38
Choose the correct Receive Mode ................................................................38
Using receive modes...........................................................................................40
Fax Only ........................................................................................................40
Fax/Tel...........................................................................................................40
Manual...........................................................................................................40
External TAD .................................................................................................40
Receive Mode settings ........................................................................................41
Ring Delay.....................................................................................................41
F/T Ring Time (Fax/Tel mode only)...............................................................41
Easy Receive.................................................................................................42
Fax Preview (Black and White only)....................................................................43
How to preview a received fax.......................................................................43
Turning off Fax Preview.................................................................................45
6 Using PC-FAX 46
How to use PC-FAX.............................................................................................46
PC-Fax Receive (For Windows®only) ..........................................................46
PC-FAX Send................................................................................................47
7 Telephone services and external devices 48
Telephone line services.......................................................................................48
Voice Mail......................................................................................................48
Distinctive Ring..............................................................................................49
Connecting an external TAD (telephone answering device)................................51
Connections...................................................................................................52
Recording an outgoing message (OGM).......................................................53
Multi-line connections (PBX) .........................................................................53
External and extension telephones......................................................................53
Connecting an external or extension telephone ............................................53
Using external and extension telephones......................................................54
Using a non-Brother cordless external handset ............................................54
Using Remote Codes ....................................................................................54

ix
8 Dialing and storing numbers 56
How to dial...........................................................................................................56
Manual dialing ...............................................................................................56
Dialing from the Address Book......................................................................56
Fax redial.......................................................................................................56
Storing numbers..................................................................................................57
Storing a pause .............................................................................................57
Storing Address Book numbers.....................................................................57
Changing Address Book names or numbers.................................................58
9 Making copies 59
How to copy.........................................................................................................59
Stop copying..................................................................................................59
Copy preset settings......................................................................................59
Copy Options.................................................................................................60
10 Printing data from a USB Flash memory drive or digital camera
supporting mass storage
(For MFC-9330CDW and MFC-9340CDW) 61
Creating a PRN file for direct printing..................................................................61
Printing data directly from the USB Flash memory drive or digital camera
supporting mass storage ..................................................................................62
Changing the default settings for direct print.................................................64
11 How to print from a computer 65
Printing a document.............................................................................................65
12 How to scan to a computer 66
Before scanning...................................................................................................66
Scanning a document as a PDF file using ControlCenter4 (Windows®).............67
How to scan a document as a PDF file using the Touchscreen..........................69
A Routine maintenance 71
Replacing the consumable items.........................................................................71
Replacing the toner cartridges.......................................................................75
Cleaning the corona wires.............................................................................82
Replacing the drum units...............................................................................85
Replacing the belt unit...................................................................................91
Replacing the waste toner box......................................................................95

x
B Troubleshooting 100
Identifying your problem ....................................................................................100
Error and maintenance messages.....................................................................102
Transferring your faxes or Fax Journal report.............................................110
Document Jams.................................................................................................112
Document is jammed in the top of the ADF unit..........................................112
Document is jammed under the document cover........................................112
Removing small documents jammed in the ADF.........................................113
Document is jammed at the output tray.......................................................113
Paper Jams........................................................................................................114
Paper is jammed in the manual feed slot ....................................................114
Paper is jammed in the paper tray...............................................................114
Paper is jammed at the output paper tray ...................................................115
Paper is jammed at the back of the machine ..............................................116
Paper is jammed inside the machine...........................................................118
Paper is jammed underneath the paper tray ...............................................121
If you are having difficulty with your machine....................................................123
Setting Dial Tone detection .........................................................................132
Telephone line interference / VoIP ..............................................................132
Improving the print quality..................................................................................133
Machine Information..........................................................................................143
Checking the Serial Number........................................................................143
Checking the Firmware Version ..................................................................143
Reset functions............................................................................................144
How to reset the machine............................................................................144
C Settings and features tables 145
Using the Settings Tables..................................................................................145
Settings Tables..................................................................................................146
Features Tables.................................................................................................168
Entering text.......................................................................................................194
D Specifications 195
General..............................................................................................................195
Document Size ..................................................................................................197
Print media.........................................................................................................198
Fax.....................................................................................................................199
Copy ..................................................................................................................200
Scanner .............................................................................................................201
Printer................................................................................................................202
Interfaces...........................................................................................................203
Network..............................................................................................................204
Direct Print feature.............................................................................................205
Computer requirements.....................................................................................206
Consumable items.............................................................................................207
EIndex 208

xi
Table of Contents
(Advanced User's Guide)
1 General Setup
Memory storage
Volume settings
Automatic Daylight Saving Time
Ecology features
Touchscreen
Dial Prefix
2 Security features
Secure Function Lock 2.0
Setting Lock
Restricting dialing
3 Sending a fax
Additional sending options
Additional sending operations
Polling
4 Receiving a fax
Memory Receive Options
Remote retrieval
Additional receiving operations
Polling
5 Dialing and storing numbers
Telephone line services
Additional dialing operations
Additional ways to store numbers
6 Printing reports
Fax reports
Reports
7 Making copies
Copy settings
A Routine maintenance
Cleaning and checking the machine
Replacing periodic maintenance
parts
Packing and shipping the machine
B Glossary
CIndex
You can view the Advanced User's Guide:
In USA: Brother Solutions Center at http://solutions.brother.com/
In Other Countries: PDF file / CD-ROM / In the Box
The Advanced User's Guide explains the following features and operations.

xii

1
1
1
Using the
documentation 1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
WARNING
WARNING indicates a potentially hazardous
situation which, if not avoided, could result in
death or serious injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
NOTE
Notes tell you how you should respond to a
situation that may arise orgive tipsabout how
the current operation works with other
features.
Follow all warnings and instructions marked
on the product.
NOTE
Most of the illustrations in this User’s
Guide show the MFC-9340CDW.
General information 1
Electrical Hazard icons alert you to a
possible electrical shock.
Fire Hazard icons alert you to the
possibility of fire.
Hot Surface icons warn you not to
touch machine parts that are hot.
Prohibition icons indicate actions
that must not be performed.
Bold Boldstyleidentifiesthedialpad
numbers of the Touchpanel or
on the computer screen.
Italics Italicized style emphasizes an
important point or refers you to
a related topic.
Courier
New
Courier New font identifies the
messages shown on the
Touchscreen of the machine.

Chapter 1
2
Accessing Brother Utilities (Windows®8) 1
If you are using a tablet running Windows®8, you can make your selections either by tapping the
screen or by clicking with your mouse.
After the printer driver is installed, appears on both the Start screen and the desktop.
aTap or click Brother Utilities either on the Start screen or the desktop.
bSelect your machine.
cChoose the function you want to use.

General information
3
1
Accessing the
Advanced User’s
Guide, Software User’s
Guide and Network
User’s Guide 1
This Basic User's Guide does not contain all
the information about the machine such as
how to use the advanced features for Fax,
Copy, Printer, Scanner, PC-Fax and
Network. When you are ready to learn
detailed information about these operations,
read the Advanced User's Guide,
Software User's Guide in HTML format and
Network User's Guide that are on the
CD-ROM 1.
1In USA: You can find the Advanced User's Guide,
Software User's Guide andNetwork User's Guide on
the Brother Solutions Center at
http://solutions.brother.com/.
Viewing Documentation 1
Viewing Documentation (Windows®)1
(Windows®7 / Windows Vista®/
Windows®XP / Windows Server ®2008 R2 /
Windows Server®2008 / Windows Server®
2003)
To view the documentation, from the
(Start) menu,selectAll Programs>Brother
> MFC-XXXX (where XXXX is your model
name) from the programs group, and then
choose User's Guides.
(Windows®8 / Windows Server®2012)
Click (Brother Utilities), and then click
the drop-down list and select your model
name (if not already selected). ClickSupport
in the left navigation bar, and then click
User's Guides.
If you have notinstalled the software,you can
find the documentation on the CD-ROM by
following these steps:
aTurn on your computer. Insert the
CD-ROM into your CD-ROM drive.
NOTE
If the Brother screen does not appear, go
to Computer (My Computer). (For
Windows®8: Click (File Explorer)on
the taskbar, and then go to Computer.)
Double-click the CD-ROM icon, and then
double-click start.exe.
bIf the modelname screen appears, click
your model name.
cIf the language screen appears, click
your language. The CD-ROM Top Menu
appears.
dClick User's Guides.
In USA: The Manuals Download screen
appears.
eClick PDF/HTML documents. If the
country screen appears, select your
country. After the list of User’s Guides
appears, select the Guide you want.

Chapter 1
4
Viewing Documentation (Macintosh) 1
aTurn on your Macintosh. Insert the
CD-ROM into your CD-ROM drive.
Double-click the BROTHER icon. The
following window will appear.
bDouble-click the User’s Guides icon.
cSelect your model and language if
needed.
dClick User’s Guides.
eAfter the list of User’s Guides appears,
select the Guide you want.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User's Guide
Scanning
ControlCenter
Network Scanning
Nuance™ PaperPort™ 12SE
How-to-Guides
(Windows®users)
The complete Nuance™ PaperPort™
12SE How-to-Guides can be viewed from
the Help selection in the Nuance™
PaperPort™ 12SE application.
Presto! PageManager User’s Guide
(Macintosh users)
NOTE
Presto! PageManager is available as a
download from
http://nj.newsoft.com.tw/download/brother/
PM9SEInstaller_BR_multilang.dmg
The complete Presto! PageManager
User’s Guide can be viewed from the Help
selection in the Presto! PageManager
application.

General information
5
1
How to find Network setup instructions
Your machine can be connected to awireless
or wired (MFC-9330CDW and
MFC-9340CDW only) network.
Basic setup instructions:
(see Quick Setup Guide.)
Connection to a wireless access point or
router supports Wi-Fi Protected Setup or
AOSS™:
(see Quick Setup Guide.)
More information about network setup:
(see Network User's Guide.)
How to access Guides
for Advanced Features1
You can view and download these Guides
from the Brother Solutions Center at:
http://solutions.brother.com/
Click Manuals on your model’s page to
download the documentation.
Wi-Fi Direct™ Guide 1
This Guide provides information about how to
configure and use your Brother machine for
wireless printing directlyfrom a mobile device
supporting the Wi-Fi Direct™ standard.
Google Cloud Print Guide 1
This Guide provides information about how to
configure your Brother machine to a Google
account and use Google Cloud Print services
for printing over the Internet.
Mobile Print/Scan Guide for Brother
iPrint&Scan 1
This Guide provides useful information about
printing from your mobile device and
scanning from your Brother machine to your
mobile device when connected on a Wi-Fi
network.
Web Connect Guide 1
This Guide provides information about how to
configure and use your Brother machine to
scan, load and view images and files on
certain websites that provide these services.
AirPrint Guide 1
This Guide provides information for using
AirPrint to print from OS X v10.7.x, 10.8.x
and your iPhone, iPod touch, iPad, or other
iOS device to your Brother machine without
installing a printer driver.

Chapter 1
6
Accessing Brother
Support (Windows®)1
You can find all the contacts you will need,
such as web support (Brother Solutions
Center), Customer Service and Brother
Authorized Service Centers in Brother
numbers on page i and on the CD-ROM.
ClickBrother Support on the Top Menu.
The Brother Support screen appears.
To access our website
(http://www.brother.com/)
click Brother Home Page.
To view all Brother Numbers, including
Customer Service numbers for the USA
and Canada, click Support Information.
To access the USA Brother online
shopping mall
(http://www.brothermall.com/)
for additional product and service
information, click Brother Mall.com.
To access Canada’s Brother online
shopping mall
(http://www.brother.ca/)
for additional product and services
information, click Shop Online (Canada).
For the latest news and product support
information
(http://solutions.brother.com/),
click Brother Solutions Center.
To visit our website for original/genuine
Brother supplies
(http://www.brother.com/original/),
click Supplies Information.
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/)
for FREE photo projects and printable
downloads,
click Brother CreativeCenter.
To return to the Top Menu, click Back.
Or, if you are finished, click Exit.