Brother FAX-2840 Operating and maintenance manual

Basic User’s Guide
FAX-2840
MFC-7290
Version 0
TWN-ENG

If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: FAX-2840, MFC-7290
(Circle your model number)
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User’s Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
© 2012 Brother Industries, Ltd. All rights reserved.

i
User’s Guides and where do I find them?
Download optional software from the Brother
Solutions Center (FAX-2840 users)
You can download a printer driver for free from the Brother Solutions Center, enabling you to use
your Brother Fax machine as a printer. Visit us at http://solutions.brother.com/.
Which Guide? What’s in it? Where is it?
Product Safety Guide Read this Guide first. Please read the
Safety Instructions before you set up your
machine. See this Guide for trademarks
and legal limitations.
For Chinese:
Printed / In the box
For Chinese English:
PDF file / CD-ROM / In the box
Quick Setup Guide Follow the instructions for setting up your
machine and installing the drivers and
software for the operating system (MFC-
7290 only) and connection type you are
using.
For Chinese:
Printed / In the box
For Chinese English:
PDF file / CD-ROM / In the box
Basic User’s Guide Learn the basic Fax, Copy and Scan
(MFC-7290 only) operations and how to
replace consumables. See troubleshooting
tips.
For Chinese:
Printed / In the box
For Chinese English:
PDF file / CD-ROM / In the box
Advanced User’s Guide Learn more advanced operations: Fax,
Copy, security features, printing reports
and performing routine maintenance.
PDF file / CD-ROM / In the box
Software User’s Guide
(MFC-7290 only)
Follow these instructions for Printing,
Scanning, Remote Setup, PC-Fax and
using the Brother ControlCenter utility.
PDF file / CD-ROM / In the Box

ii
Table of Contents
(Basic User’s Guide)
1 General information 1
Using the documentation.......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing the Advanced User’s Guide and Software User’s Guide......................2
Viewing Documentation (For FAX-2840).........................................................2
Viewing Documentation (For MFC-7290) ........................................................3
Accessing Brother Support (Windows®) (MFC-7290 only)....................................4
Accessing Brother Support (Macintosh) (MFC-7290 only) ....................................5
Control panel overview ..........................................................................................6
2 Loading paper 9
Loading paper and print media ..............................................................................9
Loading paper in the standard paper tray........................................................9
Loading paper in the manual feed slot ..........................................................11
Unscannable and unprintable areas..............................................................15
Paper settings......................................................................................................16
Paper Type ....................................................................................................16
Paper Size .....................................................................................................16
Acceptable paper and other print media..............................................................16
Type and size of paper ..................................................................................17
Handling and using special paper .................................................................19
3 Loading documents 22
How to load documents .......................................................................................22
Using the automatic document feeder (ADF) ................................................22
4 Sending a fax 24
How to send a fax ................................................................................................24
Canceling a fax in progress ...........................................................................24
Transmission Verification Report...................................................................25
5 Receiving a fax 26
Receive Modes ....................................................................................................26
Choose the correct Receive Mode ................................................................26
Using Receive Modes..........................................................................................28
Fax Only ........................................................................................................28
Fax/Tel...........................................................................................................28
Manual...........................................................................................................28
External TAD .................................................................................................28
Receive Modes settings.......................................................................................29
Ring Delay .....................................................................................................29
F/T Ring Time (Fax/Tel mode only)...............................................................29
Easy Receive.................................................................................................30

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6 Using PC-FAX (For MFC-7290) 31
PC-Fax Receive (For Windows®only) ................................................................31
PC-Fax Send .......................................................................................................32
How to send a PC-FAX: ................................................................................32
7 Telephone services and external devices 33
Voice operations .................................................................................................33
Making a telephone call.................................................................................33
Hold ...............................................................................................................33
Telephone line services.......................................................................................33
Voice Mail......................................................................................................33
Distinctive Ring..............................................................................................34
Connecting an external TAD (telephone answering device)................................37
Connections...................................................................................................37
Recording an outgoing message (OGM).......................................................38
Multi-line connections (PBX) .........................................................................38
External and extension telephones......................................................................38
Connecting an external or extension telephone ............................................38
Using external and extension telephones .....................................................39
Using a non-Brother cordless external handset ............................................39
Using Remote Codes ....................................................................................39
8 Dialing and storing numbers 41
How to dial...........................................................................................................41
Manual dialing ...............................................................................................41
One Touch dialing .........................................................................................41
Speed Dialing ................................................................................................41
Search ...........................................................................................................42
Fax redial.......................................................................................................42
Storing numbers ..................................................................................................42
Storing a pause .............................................................................................42
Storing One Touch Dial numbers ..................................................................43
Storing Speed Dial numbers..........................................................................43
Changing One Touch and Speed Dial numbers............................................44
Deleting One Touch and Speed Dial numbers .............................................. 44
9 Making copies 45
How to copy.........................................................................................................45
Stop copying..................................................................................................45
Copy settings.................................................................................................45
10 How to print from your computer (For MFC-7290) 46
Printing a document.............................................................................................46

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11 How to scan to a computer (MFC-7290 only) 47
Before scanning...................................................................................................47
Scanning a document as a PDF file using ControlCenter4 (Windows®) .............47
How to change the SCAN key settings for PDF scanning ...................................51
How to scan a document as a PDF file using the SCAN key ..............................53
A Routine maintenance 54
Replacing the consumable items.........................................................................54
Replacing the toner cartridge ........................................................................55
Cleaning the corona wire...............................................................................60
Replacing the drum unit.................................................................................62
Cleaning the scanner glass ...........................................................................66
B Troubleshooting 67
Identifying your problem ......................................................................................67
Error and maintenance messages.......................................................................69
Transferring your faxes or
Fax Journal report .....................................................................................74
Document Jams...................................................................................................75
Document was not inserted or fed properly, or was too long ........................75
Paper Jams..........................................................................................................75
Paper is jammed in the standard paper tray..................................................75
Paper is jammed at the back of the machine ................................................76
Paper is jammed inside the machine.............................................................79
If you are having difficulty with your machine ......................................................84
Setting Dial Tone detection ...........................................................................91
Telephone line interference/
VoIP...........................................................................................................91
Improving the print quality....................................................................................92
Machine Information ..........................................................................................101
Checking the Serial Number........................................................................101
Reset functions ..................................................................................................101
How to reset the machine............................................................................102
C Menu and features 103
On-screen programming....................................................................................103
Menu table...................................................................................................103
How to access the menu mode ...................................................................103
Menu table .........................................................................................................104
Entering text.......................................................................................................113
D Specifications 114
General ..............................................................................................................114
Document Size ..................................................................................................115
Print media.........................................................................................................116
Fax.....................................................................................................................117
Copy ..................................................................................................................118

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Scanner (For MFC-7290) ..................................................................................119
Printer (For MFC-7290) .....................................................................................120
Interface.............................................................................................................120
Computer requirements (For MFC-7290) .........................................................121
Consumable items.............................................................................................122
E Appendix 123
Brother numbers................................................................................................123
F Index 124

vi
Table of Contents
(Advanced User’s Guide)
The Advanced User’s Guide explains the following features and operations.
You can view the Advanced User’s Guide on the CD-ROM.
1 General Setup
IMPORTANT NOTE
Memory Storage
Volume settings
Automatic Daylight Saving Time
Ecology features
Toner Settings
LCD Contrast
Dial Prefix
Mode Timer
2 Security features
Security
3 Sending a fax
Additional sending options
Additional sending operations
Polling overview
4 Receiving a fax
Remote Fax Options
Additional receiving operations
Polling overview
5 Dialing and storing numbers
Telephone line services
Additional dialing operations
Additional ways to store numbers
6 Printing reports
Fax reports
Reports
7 Making copies
Copy settings
A Routine maintenance
Cleaning the machine
Checking the machine
Packing and shipping the machine
B Glossary
CIndex

1
1
1
Using the
documentation 1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
Note
Most of the illustrations in this User’s
Guide show the FAX-2840.
General information 1
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
Important indicates a potentially hazardous
situation which, if not avoided, may result in
damage to property or loss of product
functionality.
Prohibition icons indicate actions
that must not be performed.
Electrical Hazard icons alert you to a
possible electrical shock.
Fire Hazard icons alert you to the
possibility of fire.
Hot Surface icons warn you not to
touch machine parts that are hot.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the current
operation works with other features.
WARNING
Important
Bold Bold style identifies keys on the
machine control panel or
computer screen.
Italics Italicized style emphasizes an
important point or refers you to
a related topic.
Courier
New
Courier New font identifies the
messages shown on the LCD
of the machine.

Chapter 1
2
Accessing the
Advanced User’s
Guide and Software
User’s Guide 1
1
This Basic User’s Guide does not contain all
the information about the machine such as
how to use the advanced features for Fax,
Copy, Printer 1, Scanner 1and PC-Fax 1.
When you are ready to learn detailed
information about these operations, read the
Advanced User’s Guide and Software
User’s Guide 1, that are on the
Documentation CD-ROM or the Installer CD-
ROM.
1For MFC-7290
Viewing Documentation
(For FAX-2840) 1
aTurn on your computer. Insert the
Documentation CD-ROM into your
CD-ROM drive. For Windows®users, go
to step c.
Note
(Windows®users) If the screen does not
appear automatically, go to My Computer
(Computer), double-click the CD-ROM
icon, and then double-click index.html.
b(Macintosh users) Double-click the
Documentation CD-ROM icon, and then
double-click index.html.
cClick your country.
dPoint to your language, point to View
Guide, and then click the guide you
want to read.