Brother QL-810W User manual

Label Printer
Quick Setup Guide (English)
QL-810W/820NWB

Label Printer
Printed in China
D00RPG001
Quick Setup Guide (English)
QL-810W/820NWB
Available Manuals
■Product Safety Guide
This guide provides safety information; read it before you use the printer.
■Quick Setup Guide (this guide)
This guide provides basic information about using the printer along with detailed troubleshooting tips.
■User’s Guide
This guide is stored in the “Brother Manual” folder that is created on your computer's desktop after
downloading the installer from install.brother
This guide provides additional information about the printer settings and operations, troubleshooting tips,
and maintenance instructions.
In addition, you can download individual manuals from the Brother Solutions Center.
Visit the Brother Solutions Center at support.brother.com and click Manuals on your model page to
download the other manuals.
For more information, see the User’s Guide.
Available Applications for Computers
Applications Features Computer Connection Reference
P-touch Editor Label creation software for computers. This application comes with
built-in drawing tools that allow you to print a wide variety of custom
labels in complex layouts with text of different fonts and styles,
frames, imported images, barcodes and more.
The P-touch Editor application and printer driver must be installed.
(install.brother) For more information, see Installing the Software
and Printer Driver to a Computer. See the User’s Guide for
guidance on using P-touch Editor.
Windows ®/
Mac
Wi-Fi / USB /
Wired Network
(QL-820NWB
only) / Bluetooth
(QL-820NWB
only)
See 10. Printing
Using a Computer
(P-touch Editor).
P-touch Editor
Lite (QL-810W
only)
Label creation software for computers. With P-touch Editor Lite,
you do not need to install any application or printer driver. Printing
is possible by simply connecting a USB cable.
This application allows you to create and print simple labels with
text, frames and images.
Windows ®USB See 11. Printing
Using a Computer
(P-touch Editor Lite
for QL-810W only).
Available Applications for Mobile Devices
Applications Feature Mobile Device Connection Reference
Brother
iPrint&Label
Create and print labels using templates on a smartphone, tablet
or other mobile device directly to your printer.
Apple iPhone/
iPad/
iPod touch or
Android™ device
Wireless Direct /
Wi-Fi
See 12. Printing
Using a Mobile
Device.
Mobile Transfer
Express
Allows you to use a mobile device to download databases and
label data, which you created on a computer using P-touch
Editor and saved to a cloud service, and send them to your
printer.
Thank you for purchasing the QL-810W/820NWB!
Read the Product Safety Guide first, then read this Quick Setup Guide for the correct setup procedure. After
reading this guide, keep it in a safe place.
NOTE
• The information provided in this document is subject to change without notice.
• Unauthorised duplication or reproduction of any or all content of this document is prohibited.
Models may vary depending on your country.
For FAQs, Troubleshooting, and to download software and manuals, visit support.brother.com
To download and install printer drivers, software and manuals, visit our website.
install.brother
For more information on installing the driver and software, see Installing the
Software and Printer Driver to a Computer.

Check that the package contains the following before using the printer.
If any item is missing or damaged, contact your Brother dealer.
The components included in the box may differ depending on your country.
Front
Front
QL-810W
1. Unpacking the Printer
2. Parts Description
Protective
Sheet
NOTE
The Brother QL-810W/820NWB includes the
following two starter rolls:
• One starter roll of DK Die-cut Standard
Address Labels (100 labels)
• One starter roll of DK Continuous Length
Black/Red on White Tape (6.2cm x 500cm)
For more information about using the Cleaning
Sheet, see the User’s Guide.
Label Printer
USB Cable
AC Power Cord
(The plug may differ
by country.)
AC Adapter
Quick Setup Guide
DK Label & Tape Guide
Warranty Card
Product Safety
Guide
DK Roll (starter roll)
Cleaning Sheet
DK Roll Compartment Cover
Control Panel Buttons
Label Output Slot
Roll Spool Arms
Roll Spool Guides
Wi-Fi Button
Power Button
Control Panel Buttons
Cutter Button
Editor Lite LED
Battery LED
Editor Lite Button
Status LED
Feed Button
Wi-Fi LEDWPS Button
Front
QL-820NWB
NOTE
Press and hold the Cutter Button to feed (for QL-820NWB).
Rear
QL-810W QL-820NWB
2. Parts Description (cont)
DK Roll Compartment
Cover
Control Panel Buttons
Roll Spool Arms
Roll Spool Guides
LCD
Label Output Slot
OK Button
Down Arrow Button
Up Arrow Button
Menu Button
Cutter Button
Cancel Button
Power Button
LCD
Status LED
LCD and Control Panel Buttons
AC Adapter Port
USB Port
LAN Port USB Host
AC Adapter Port
USB Port

1Make sure that the printer is turned off. Hold the printer
by the front, and firmly lift the DK Roll Compartment Cover
to open it. Pull out the protective sheet in the Label Outlet
Slot.
2After removing the protective material, place the DK Roll
into the Roll Spool Guides.
• Make sure that the Roll Spool Arms are inserted firmly in the
Roll Spool Guides.
• Make sure the stabiliser 1 slide into the notch of the printer.
3Thread the DK Roll through the printer.
• Align the edge of the DK Roll with the upright edge of the
Label Output Slot.
• Insert the first label into the slot inside the compartment.
• Push the labels through the Label Output Slot until the end
reaches the mark, as shown.
4Close the DK Roll Compartment Cover.
When you press the Power ( ) Button to turn the printer on,
the end of the DK Roll aligns automatically.
NOTE
Press the Cutter Button for two seconds to feed the tape automatically (for QL-820NWB).
3. Setting the DK Roll
Protective
Sheet
IMPORTANT
• Do not throw away the protective sheet.
• When the printer is not in use, lift the DK Roll Compartment Cover and remove any DK Rolls from inside
the printer. Then insert the protective sheet into the Label Output Slot for the printer to maintain good
printing quality.
1
IMPORTANT
• Do not leave the printed labels in the printer. Doing so will cause the labels to jam.
• When not in use, close the DK Roll Compartment Cover to prevent dust and debris from gathering in
the printer.
Connect the power cord to the printer and then plug
the power cord into an electrical socket.
The PA-BU-001 (optional battery unit) can also
be used.
Charging the Battery Unit
NOTE
• Before use, fully charge the Battery Unit.
• It may take up to 2.5 hours to fully charge the Battery Unit.
1Make sure the Battery Unit is installed in the printer.
2Use the AC Adapter and AC Power Cord to connect the printer to an electrical socket.
Press the Power ( ) Button to turn the printer on if it is not on already.
For QL-810W, the Battery ( ) LED lights in orange while charging, and it goes off when the Battery
Unit is fully charged.
For QL-820NWB, the Battery Power is shown on the LCD.
NOTE
Although charging stops if the printer is used to print, feed, or perform another operation, charging will start
again automatically after the operation finishes if the charging is not completed.
Stopping Battery Unit Charging
To stop the Battery Unit charging, disconnect the AC Adapter.
4. Connect the Power Supply
5. Using the Battery Unit (Rechargeable Li-ion Battery)
Notes on Using the Battery Unit
• Before use, fully charge the Battery Unit. Do not use it until it is fully charged.
• The Battery Unit charging must take place in environments between 10°C and 35°C, otherwise the Battery Unit will not
charge. If the charging stops because the environment temperature is too low or too high, place the printer in an environment
between 10°C and 35°C and try charging again.
• If the printer is used to print, feed, or perform another operation when both the battery is installed and the AC Adapter is
connected, the charging may stop even if the battery is not fully charged. When the operation to the printer stops, the battery
continue to charge.
Battery Unit Characteristics
To ensure the highest performance and longest life from the Battery Unit:
• Do not use or store the Battery Unit in a location exposed to extreme high or low temperatures as it may discharge more
quickly. This may happen when using a Battery Unit with a high charge (90% charged or more) in a location exposed to high
temperatures.
• Remove the Battery Unit when storing the printer for a long period of time.
• Store a Battery Unit with less than a 50% charge in a cool dry place out of direct sunlight.
• Recharge the Battery Unit every six months if it is stored for a long period of time.
• If you touch a part of the printer while the Battery Unit is charging, that part of the printer may feel warm. This is normal, and
the printer may be used safely; however, if the printer becomes extremely hot, discontinue use immediately.

A coin cell battery is used as a backup power supply to maintain the settings for the internal clock. Please
note that battery will keep discharging even if the printer is not in use.
1Make sure that the printer is turned off. Hold the front of the printer, and firmly lift the DK Roll
Compartment Cover.
2Pull out the insulation seal on the coin battery.
On: Press the Power ( ) Button to turn the printer on. The Status LED lights in green.
Off: Press and hold the Power ( ) Button again to turn the printer off. The Status LED may light in orange
until the power is off.
6. Installing the Coin Cell Battery (QL-820NWB only)
IMPORTANT
• Using a coin or similar object, slowly turn the coin cell battery cover in the direction of the arrow on the
battery cover until it stops, and then remove the coin cell battery cover.
Do not turn the coin cell battery cover past the unlock position, or you may damage it.
• Re-install the coin cell battery cover, using a coin or similar object to slowly turn the coin cell battery cover
in the opposite direction of the arrow cover until it locks into place.
Be sure to insert the new battery with the + and – sides facing the correct direction.
CAUTION
• Remove the battery if you do not intend to use the printer for an extended period of time.
• Dispose of batteries at an appropriate collection point, not in the general waste stream. Be sure to
observe all applicable federal, state, and local regulations.
• When storing or discarding a battery, wrap it with cellophane tape to prevent it from short-circuiting.
(see illustration)
1. Cellophane tape
2. Coin Cell Battery
• We recommend replacing the battery every two
years.
7. Turning Power On/Off
IMPORTANT
When turning the printer off, do not remove the battery or disconnect the AC Adapter until the orange
Status LED turns off.
1
2
1 Cellophane tape
2 Coin cell battery
1Press the Menu Button.
2Press the ▲or ▼Button to select the [Administration] menu, and then press the OK Button.
3Select [ Language], scroll to select your language and then press the OK Button.
The Label Printer's LED indicates the printer's status.
QL-810W
Status LED
*“Rapidly” means 0.3 second intervals.
Wi-Fi LED
Battery LED
QL-820NWB
Status LED
*“Rapidly” means 0.3 second intervals.
8. Setting the LCD Language (QL-820NWB only)
9. LED Indications
Status LED Condition
Not lit Power Off.
Steady green
light
Power On.
Feeding Mode / Printing Mode / Cutting Mode / Cleaning
Mode
Flashing green
light
If the green light flashes at 0.5 second intervals, one of the
following has occurred:
• Print preparation mode
• Receiving data from the computer
• Transferring data
• Searching for printers
Steady orange
light
The DK Roll Compartment Cover is open. Close the DK
Roll Compartment Cover correctly.
Label resetting mode is on or the Cutter Button was
pressed while resetting.
For more information on resetting the printer, see the
User’s Guide.
Flashing
orange light
If the orange light flashes at 0.5 second intervals:
• The Label Printer is in cooling mode
Steady red
light
The Label Printer is booting.
Flashing red
light
If the red light flashes at 1 second intervals, one of the
following errors has occurred:
• End of DK Roll
• Feed error
• The DK Roll Compartment Cover was opened while the
Label Printer was in use.
• Transmission error
• Database search error
• Access point search error
• Access point connection error
• Security error
• No template selected
If the red light flashes rapidly*, there is a system error.
If the red light flashes at one second off, rapidly* on,
rapidly* off, rapidly* on, one of the following errors has
occurred:
• Cutter error
Wi-Fi LED Condition
Not lit WLAN Off
Flashing blue
light
If the blue light is on for one second, and off for two
seconds, WLAN is on, but not connected.
Steady blue
light
WLAN is on and connected.
Battery LED Condition
Flashing
orange light
• If the orange light flashes once every second, the
battery needs recharging.
• If the orange light flashes twice every four seconds, the
battery power is low.
• If the orange light flashes once every four seconds, the
battery power is half.
Steady orange
light
The battery is charging.
Not lit The battery is fully charged.
Status LED Condition
Not lit Power Off.
Steady green
light
Power On.
Feeding Mode / Printing Mode / Cutting Mode / Cleaning
Mode
Flashing green
light
If the green light flashes at 0.5 second intervals, one of the
following has occurred:
• Print preparation mode
• Receiving data from the computer
• Transferring data
• Searching for printers
Steady orange
light
The DK Roll Compartment Cover is open. Close the DK
Roll Compartment Cover correctly.
Flashing
orange light
If the orange light flashes at 0.5 second intervals:
• The Label Printer is in cooling mode
Steady red
light
The Label Printer is booting.
Flashing red
light
If the red light flashes at 1 second intervals, one of the
following errors has occurred:
• End of DK Roll
• Feed error
• The DK Roll Compartment Cover was opened while the
Label Printer was in use.
• Transmission error
• Database search error
• Access point search error
• Access point connection error
• Security error
• No template selected
If the red light flashes rapidly*, there is a system error.
If the red light flashes at one second off, rapidly* on,
rapidly* off, rapidly* on, one of the following errors has
occurred:
• Cutter error
• Mass storage error

To print from your Windows ®computer or Mac, install the printer driver, P-touch Editor and other
applications.
For Windows®:
Printer Driver, P-touch Editor, P-touch Update Software, Printer Setting Tool, BRAdmin Light and
BRAdmin Professional
For Mac:
Printer Driver, P-touch Editor, P-touch Update Software, Printer Setting Tool and Wireless Device Setup
Wizard
1Visit our website (install.brother) and download the installer for the latest software and manuals.
2Double-click the downloaded .exe file and follow the on-screen instructions to proceed with the
installation.
NOTE
To connect the printer to a computer using a wireless connection, we recommend the following:
• Configure the wireless network settings while installing the software. You can change the settings later
using the Printer Setting Tool. For more information, see the User’s Guide.
• Install the software on a computer wirelessly connected to your network and configure the printer using
a USB cable.
• Get the SSID (network name) and password (network key) of the wireless network in advance.
• If your wireless access point/router supports WPS, you can use one-push WPS (Wi-Fi Protected Setup)
to quickly configure the wireless network settings.
3Close the dialog box when the installation is complete.
You can connect the printer to a Windows®computer or Mac using a USB cable, wireless LAN, or wired
LAN. For more information, see the User’s Guide.
Connecting Using USB
1Connect the printer end of the USB cable to the USB Port on the back of the printer.
2Connect the other end of the USB cable to the USB Port on the computer.
3Turn the printer on.
Connecting Using Wi-Fi
For QL-810W
1Turn the printer on.
2Press and hold the Wi-Fi ( ) Button on your printer for one second to turn the Wi-Fi function
on. The Wi-Fi ( ) LED starts flashing in blue once every three seconds.
10. Printing Using a Computer (P-touch Editor)
Installing the Software and Printer Driver to a Computer
IMPORTANT
QL-810W only: When printing with P-touch Editor, press and hold down the Editor Lite Button until the
green Editor Lite LED turns off.
Connecting the Printer to a Computer
For QL-820NWB
1Press the Menu Button.
2Press the ▲or ▼Button to select the [WLAN] menu.
3Press the OK Button.
4Press the ▲or ▼Button to set [WLAN (On/Off)] to [On]. Wi-Fi communication is now available.
For more information, see the User’s Guide.
Bluetooth Connection (QL-820NWB only)
1Press the Menu Button.
2Press the ▲or ▼Button to select the [Bluetooth] menu.
3Press the OK Button.
4Press the ▲or ▼Button to set [Bluetooth (On/Off)] to [On].
5Use your Bluetooth management software to discover the printer. Bluetooth communication
is now available.
Connecting Using a Wired LAN (QL-820NWB only)
NOTE
To use a static IP address to connect your printer to a wired LAN connection, install the printer driver and
Printer Setting Tool, and then specify wired LAN connection settings.
For more information, see Installing the Software and Printer Driver to a Computer.
1Before connecting the LAN cable, make sure that the printer is turned off.
2Connect the LAN cable to the LAN Port on the back of the printer, and then connect the other
end of the LAN cable to an active LAN Port on the network.
3Turn the printer on.
NOTE
The printer’s communication settings can be changed from the [Communication Settings] in the Printer
Setting Tool.
For more information, see the User’s Guide.
NOTE
• For more information and instructions on how to use P-touch Editor Lite, see the User's Guide.
• For more information and instructions on using a two-tone print roll through P-touch Editor, see the
User's Guide.
10. Printing Using a Computer (P-touch Editor) (cont)
IMPORTANT
In order for the printer and your network access point or router to communicate, you must first install the
printer driver and Printer Setting Tool.
IMPORTANT
In order for the printer and your Bluetooth-equipped computer or adapter to communicate, you must first
pair the printer with the computer or handheld device using the Bluetooth management software.

1Turn on the printer, then press and hold down the Editor Lite Button until the green Editor Lite
LED lights up.
NOTE
QL-810W: Editor Lite is set as the default mode.
2Connect the USB cable to your computer.
NOTE
If you are connecting the printer via a USB hub, it may not be detected correctly. Unplug the USB cable and
make sure the printer is on.
3After the USB cable is connected, a dialog box appears on the computer screen.
(The following screens may differ depending on your operating system, but the operating
procedures are same.)
11. Printing Using a Computer (P-touch Editor Lite for QL-810W only)
Editor Lite Button
Editor Lite LED
Windows® 7 / 8 / 8.1 / 10
Click Open folder to view files.Double-click PTLITE10.
Windows Vista®
Click P-touch Editor Lite.
NOTE
• If you do not see the dialog box, it may be hidden behind an open software program window. Minimise all
windows to show the dialog box.
• It will take longer than usual to start P-touch Editor Lite when connecting the printer to your computer for
the first time. If the software does not start automatically when you connect the printer, you may launch it
from [My Computer]. Start P-touch Editor Lite by double-clicking PTLITE10.EXE.
When using Windows Vista ®
When connecting the device for the first time, perform the scan and then select the [Always do this for
software and games] check box on the dialog box displayed when the scan completes. P-touch Editor Lite
will start automatically the next time you connect the QL-810W.
4P-touch Editor Lite starts.
When using Macintosh
P-touch Editor Lite is not available for Macintosh. The [QL-810W] icon is displayed when the printer
is connected to a Mac in the Editor Lite mode. Open [QL-810W] from the desktop, and then execute
[Start Here Mac]. If P-touch Editor 5.1 and the driver are not installed, a message advising to install is
displayed. Install them, and use P-touch Editor 5.1.
11. Printing Using a Computer
(P-touch Editor Lite for QL-810W only) (cont)
IMPORTANT
Do not turn off the power or disconnect the printer while using P-touch Editor Lite.

You can either use your printer as a standalone printer or connect it to a mobile device. To create and print
labels directly from your mobile device, install the Brother mobile applications, and then connect your printer
to your mobile device. The following Brother applications can be downloaded free-of-charge from the App
Store or Google Play™:
• Brother iPrint&Label
• Mobile Transfer Express
1Confirm the Wireless Direct settings of the printer, and then connect the printer and computer
using a USB cable.
• For Windows ®
a) Start the Printer Setting Tool on your computer.
b) Click the [Communication Settings] button.
c) Click the [General] tab.
d) Confirm [Infrastructure and Wireless Direct] or [Wireless Direct] is selected for
[Selected Interface].
•ForMac
a) Start the Printer Setting Tool on your computer.
b) Click the [Communication Settings] button.
c) Click the [Wireless LAN] tab.
d) Confirm that [Wireless Direct] is set to [On].
2For QL-810W
Press and hold the Wi-Fi ( ) Button on your printer for one second to turn the Wi-Fi function on.
The Wi-Fi ( ) LED starts flashing in blue once every three seconds.
For QL-820NWB
Press the Menu and [▼] Buttons to select the [WLAN] menu, and then press the [OK] Button.
Set [WLAN (On/Off)] to [On] to turn the Wi-Fi function On.
The Wi-Fi ( ) icon appears on the LCD.
3In the Wi-Fi settings screen of your mobile device, select the SSID of the printer and enter the
password.
NOTE
• The default SSID and password are as follows:
SSID: “DIRECT-*****_QL-810W\QL-820NWB” where ***** is the last five digits of the product serial number.
(You can find the serial number label in the tape compartment of the printer.)
Password (network key): “810*****/820*****” where ***** is the last five digits of the product serial number.
• You can connect the printer to a mobile device in Infrastructure Mode via a wireless access point/router.
12. Printing Using a Mobile Device
Installing Applications for Use with Mobile Devices
Connecting the Printer to a Mobile Device
1Start the application (Brother iPrint&Label/Mobile Transfer Express) on your mobile device.
NOTE
Make sure that the printer is connected to your mobile device.
See Connecting the Printer to a Mobile Device.
2Select a label template or design.
NOTE
You can also select a label or image you designed previously, and print it.
3Tap [Print] in the application menu.
12. Printing Using a Mobile Device (cont)
Printing from a Mobile Device

Product specifications
Operating environment
Main Specifications
Items Specifications
Printing method Direct thermal printing via thermal head
Interface USB / Wireless LAN (QL-810W/820NWB) / Wired LAN (QL-820NWB only) / Bluetooth
(QL-820NWB only)
Size (W x H x D) 125.3 mm x 145 mm x 234 mm
Weight QL-810W: Approx. 1.12 kg (without DK Rolls)
QL-820NWB: Approx. 1.16 kg (without DK Rolls)
Item Specifications
Operating temperature 10°C to 35°C
Operating humidity 20% to 80% (Maximum wet-bulb temperature 27°C)
You can correct most problems yourself. For more tips, go to your model's FAQs & Troubleshooting page
on the Brother Solutions Center at support.brother.com
Potential types of problems
A software development kit (SDK) is available. Visit the Brother Developer Center
(brother.com/product/dev).
The b-PAC SDK and the SDKs for mobile devices (Android, iPhone, and iPad) can be downloaded.
(The SDKs that can be downloaded are subject to change without notice.)
Troubleshooting
Problem Solution
The Status LED is not lit. • Is the AC Power Cord inserted correctly?
Check that the AC Power Cord is inserted. If it is inserted correctly, try plugging it into
another electrical socket.
The printer does not print, or a printing error is
received.
• Is the cable loose?
Check that the cable is connected securely.
• Is the DK Roll installed correctly?
If not, remove the DK Roll and reinstall it.
• Is there enough roll remaining?
Check that there is enough roll remaining.
• Is the DK Roll Compartment Cover open?
Check that the DK Roll Compartment Cover is closed.
• Has a print error or transmission error occurred?
Turn the printer off and then turn it on again. If there is still a problem, contact your
Brother dealer.
• If the printer is connected via a USB hub, try connecting it directly to the computer.
If not, try connecting it to another USB Port.
A data transmission error appears on the
computer.
• Is the correct port chosen?
Check that the correct port is chosen from the [Print to the following port] list in the
[Printer Properties] dialog box.
• Is the printer in cooling mode (the Status LED is flashing in orange)?
Wait until the Status LED stops flashing and then try printing again.
Labels are jammed in the cutter. • Contact Brother customer service.
The label is not ejected correctly after printing. • Check that Label Output Slot is not blocked.
• Check that the DK Roll is set correctly by removing the DK Roll and reinstalling it.
• Ensure that the DK Roll Compartment Cover is closed correctly.
Cutter error • If a cutter error occurs, keep the DK Roll Compartment Cover closed and press the
Power ( ) Button. The cutter moves back to the normal position and turns the printer
OFF automatically. After the printer is OFF, check the Label Output Slot and remove
the paper jam.
After exiting P-touch Editor Lite, how do I restart
the program while the printer is still on?
There are three ways to restart. Perform any of the following:
• Turn off the printer and then turn it back on.
• Disconnect and then reconnect the USB cable while the printer is on.
• Launch P-touch Editor Lite from My Computer.
Software Development Kit