BSi E Series Supplement

10/23
BSI, LLC 601 East 64th Avenue, Bldg. A, Denver, CO 80229 800.662.9595 [email protected] bsidesigns.com
1
OWNER'S MANUAL & WARRANTY
-SERIES
Matrix
Thank you for choosing products from BSI. We appreciate your business and are
available to assist you with all of your needs. This manual has been designed to help
you better understand your product and its proper usage. If you have questions that
go beyond this detailed manual, please contact our Customer Service Department at
1.800.662.9595.
OWNER’S MANUAL & WARRANTY
MATRIX FOOD SHIELDS
LIGHTS & WARMERS
Specifications subject to change without notice.

10/23
BSI, LLC 601 East 64th Avenue, Bldg. A, Denver, CO 80229 800.662.9595 [email protected] bsidesigns.com
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OWNER'S MANUAL & WARRANTY
-SERIES
Matrix
NOTES

10/23
BSI, LLC 601 East 64th Avenue, Bldg. A, Denver, CO 80229 800.662.9595 [email protected] bsidesigns.com
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OWNER'S MANUAL & WARRANTY
-SERIES
Matrix
Important Owner Information ........................... 3 Lights and Warmers
Safety Precautions ...................................................... 4 Important Owner Information ..................................... 14
Receipt and Inspection of Equipment ............. 4 Safety Precautions ................................................................ 15
Receiving and Inspecting the Equipment .......... 16
Matrix Food Shields Models ........................................................................................... 16
Models ................................................................................. 5 Cleaning Instructions .......................................................... 17
Components and Layout ....................................... 5Identifying Your Product .................................................. 17
Brackets & Parts ........................................................... 6Changing Light Bulb ........................................................... 17
Glass Limitations ......................................................... 7Ordering New LED Bulbs ................................................. 17
Cleaning Instructions ............................................... 7Replacing Heating Element ............................................ 18
End Panels ....................................................................... 7Parts & Service ......................................................................... 18
Mounting Options ................................................... 8-13 Wiring Installations ................................................................ 19
Wiring Diagrams ..................................................................... 19
Troubleshooting Guide ....................................................... 20
Warranty ..................................................................................... 21
This manual is an important part of your equipment. Your Owner's Manual should be stored in a safe
location, as it will be useful for the life of your product. It contains important safety information concerning
the maintenance, operation, and servicing of these products.
Failure to properly follow this manual may result in serious injury. Do not operate this equipment unless you
have read and understood the manual contents.
Record your guards' model number(s) and light/warmer unit serial number(s) (if applicable) to use as a
reference when contacting your local representative or BSI headquarters.
Model No.:
Serial No.:
Model No.:
Serial No.:
Date of
Purchase:
Other:
IMPORTANT OWNER INFORMATION
TABLE OF CONTENTS
BSI, LLC
Business Hours: 8:00 AM to 5 PM MST
Telephone: [phone]
Fax: [phone]
Web Address: www.bsidesigns.com

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BSI, LLC 601 East 64th Avenue, Bldg. A, Denver, CO 80229 800.662.9595 [email protected] bsidesigns.com
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OWNER'S MANUAL & WARRANTY
-SERIES
Matrix
SAFETY PRECAUTIONS
The Matrix food guard must be installed in
accordance with applicable installation code by a
person familiar with the product's construction,
operation, and potential hazards involved.
Care should be taken during unloading and
uncrating to avoid equipment damage.
1. Visually inspect the package, skid, or container
exterior. Any damage should be noted and
reported to the delivering carrier immediately.
2. Open and inspect contents for broken glass and
verify that all items were received.
3. In the event that damage is discovered, notify
the carrier and request freight damage forms.
4. Request an inspection by the shipping company
of the damaged equipment. This should be done
within 10 days of equipment receipt.
5. Retain all crating materials until an inspection
has been made or waived.
6. All packages contain a product owner's manual
and warranty document, along with installation
drawings for your installer.
RECEIPT AND INSPECTION
OF EQUIPMENT
All Matrix models are certified by NSF.
COMPONENT

10/23
BSI, LLC 601 East 64th Avenue, Bldg. A, Denver, CO 80229 800.662.9595 [email protected] bsidesigns.com
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OWNER'S MANUAL & WARRANTY
-SERIES
Matrix
MATRIX MODELS
Matrix food guards are manufactured in many
different configurations. While the components are
similar, your model’s glass and posts may not be.
The models shown below should be maintained in
the same manner based on the instructions within
this manual. EM100 EM100A
EM100B EM101A EM101A-3 EM103
EM105 EM106 EM108 EM112A
EM120 EM125 EM125-2
COMPONENTS & LAYOUT
1" Round Post
Glass Panel
CUSTOMER SIDE
SERVER SIDE
3/8" Glass Clip
Return Post
Right Post
Flange
Left Post
Glass End Panel
End Panel Saddle
Center Post
End Cap

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BSI, LLC 601 East 64th Avenue, Bldg. A, Denver, CO 80229 800.662.9595 [email protected] bsidesigns.com
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OWNER'S MANUAL & WARRANTY
-SERIES
Matrix
MATRIX BRACKET & COMPONENTS PARTS
Left Matrix Bracket
Exploded View
Center Matrix Bracket Right Matrix Bracket
Location Part # Description
A 17562 End Cap
B552 Glass Clip
C 17358 Screw 6-20 x .5" Self Tapper
D17333 Set Screw 5/16-24 x .3125" Nylon Tip
E Varies Mounting Flange
F End Panel Saddle
How to Order Replacement Parts
Phone: [phone]
Email: [email protected]
A
B
E
F
C
D
Be sure to designate part finishes when ordering.

10/23
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OWNER'S MANUAL & WARRANTY
-SERIES
Matrix
POST SADDLE
THREADED PIN
WASHER
NUT
END PANEL
SADDLE
• Wipe the surface with a clean, damp cloth to remove fingerprints, dust, etc.
• Spray with a light coating of glass cleaner to remove grease and dirt. Use a non-ammonia cleaner.
• Do not use brass polish on your food guards as it will degrade the finish.
• Do not scrub the surface with abrasives like steel wool, pot scrubbers, abrasive powders, or similar
products as they will remove the protective coating.
• If unit is fitted with a warmer, do not clean the glass or housing when warmer is hot. Cleaning warmer
when hot can cause staining or damage to warmer finish.
CLEANING INSTRUCTIONS
GLASS LIMITATIONS
Permissible Load (Pounds Per Square Feet)
Glass Thickness 12" Span 24" Span 36" Span 48" Span 60" Span
1/4" 73.5 lbs. 15.9 lbs. 5.3 lbs. 1.5 lbs. N/A
3/8" 196.7 lbs. 45.5 lbs. 17.5 lbs. 7.7 lbs. 3.2 lbs.
1/2" 345.4 lbs. 81.4 lbs. 32.6 lbs. 15.4 lbs. 7.5 lbs.
END PANELS
To meet NSF guidelines, end panels are included on all BSI
quotations unless otherwise specified.
Location Part # Part Name
9336 Decorative Nut
10 484 Clear Mylar Spacer
11 15756 End Panel Bracket Assembly
12 1/4-20 x 1-1/4" Machine Screw Flat
Phillips
NSF End Panel Requirement Exemption
NSF/ANSI Standard 2 - 2018
5.36.1.6.2 A food shield intended to be installed a maximum of 3 inches (76 mm) from a building wall
perpendicular to the food shield is exempt from the requirements of 5.36.1.6.1 provided that the height of
the building wall is not lower than the overall height of the food shield. The manufacturer's specification
sheet, brochure, installation instructions, and/or shop drawings shall include these building wall and
proximity requirements.

10/23
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OWNER'S MANUAL & WARRANTY
-SERIES
Matrix
F0 Mount
0.55"
1"
1" Post
F1 Mount
0.94"
1.65"
2"
1" Post
Set Screw
0.94"
1-1/4"
1" Post
F2 Mount
Set Screw
0.82"
3"
2.13"
0.11"
1" Post
F3 Mount
3-1/2"
2-1/2"
1-3/8"
1" Post
F4 Mount
Welded by
Others
0.11"
1" Post
F5 Mount
Trim Ring
(#17111)
2"
Welded by
Others
1-1/8"
1-1/2"
1" Threaded Post
(#17155)
F6 Mount
Trim Ring
(#17113)
Washer
(#17303)
1"-14 Hex Nut (#17307)
1/4"
1" 1-1/8"
1-3/8"
1" Post
F7 Mount
F4 Grommet
(#17109)
Set
Screw
F1 Flange
(#721BPS)
Flange
(#17563)
Grommet
(#17109)
Flange
(#721BPS)
Flange
(#17103)
Flange
(#17107)
MOUNTING OPTIONS FOR 1" ROUND POST
Specifications subject to change without notice.

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OWNER'S MANUAL & WARRANTY
-SERIES
Matrix
F8 Mount
1-1/8"
1" Post
Set Screw
Set Screw
F9 Mount
3-1/4"
2-1/2" 1-3/8"
0.44"
1" Post
F10 Mount
Set Screw
1-1/8"
1" Post
F11 Mount
1-1/8"
F5 Trim Ring
(17111)
Set Screw
1-3/8"
F12 Mount
1" Threaded
Post
Set
Screw
F12 Upper
Mount
F12 Lower
Mount
1.70"
Triton Mount
Assembly
(#17115)
Flange
(#17114)
F4 Grommet
(#17109)
F5 Trim Ring
(#17111)
F2 Flange
(#17103)
1" Threaded Post
(#17155)
F2 Flange
(#17103)
F2 Flange
(#17103)
F1 Flange
(#721BPS)
MOUNTING OPTIONS FOR 1" ROUND POST
Specifications subject to change without notice.

10/23
BSI, LLC 601 East 64th Avenue, Bldg. A, Denver, CO 80229 800.662.9595 [email protected] bsidesigns.com
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OWNER'S MANUAL & WARRANTY
-SERIES
Matrix
F1 Mount
1"
1-15/16"
1" Square
Post
1" Square
Post
Set
Screw
F3 Mount F10 Mount
F8 Mount
F3 Mount F11 Mount
F5 Mount
7/8"
1-1/8"
Counter
Cutout
Welded
by Others
1/8"
1/8"
1-1/2"
1-1/8"
MOUNTING OPTIONS FOR 1" SQUARE POST
2-1/2"
1-15/16"
2-1/2"
3-1/2"
2-1/2"
1" Square
Post
1" Square
Post
1" Square
Post
1" Square
Post
1" Square
Post
1-1/8"
Counter
Cutout
2"
2"
Set
Screw
Set
Screw
Set
Screw
1-1/8"
Counter
Cutout
1-1/8"
Counter
Cutout
Set
Screw
F5 Trim Ring
(#17112)
F5 Trim Ring
(#17112)
F5 Trim Ring
(#17112)
F1 Flange
(#17101)
F1 Flange
(#17101)
F1 Flange
(#17101)
F1 Flange
(#17101)
F1 Flange
(#17101)
F3 Flange
(#17119)
F3 Flange Narrow
(#17119)
Specifications subject to change without notice.

10/23
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OWNER'S MANUAL & WARRANTY
-SERIES
Matrix
F1 Mount
2-7/8"
Set
Screw
Set
Screw
Set
Screw
F2 Mount F10 Mount
F8 Mount
F5 Mount F11 Mount
Welded by
Others
MOUNTING OPTIONS FOR 112" SQUARE POST
1-1/2"
Square
Post
1-1/2"
Square
Post
1-1/2"
Square
Post
1-1/2"
Square
Post
1-1/2"
Square
Post
1-1/2"
Square
Post
1-1/2"
1-1/2"
1/8"
3-1/2"
2-7/8"
3-1/2"
3-1/2"
3-1/2"
2-7/8"
2-7/8"
3-1/2"
1-5/8"
Counter
Cutout
3-1/2"
Set
Screw
1-5/8"
Counter
Cutout
1-5/8"
Counter
Cutout
Set
Screw
1-5/8"
Counter
Cutout
F5 Trim Ring
(#17134)
F5 Trim Ring
(#17134)
F5 Trim Ring
(#17134)
F1 Flange
(#17123)
F1 Flange
(#17123)
F1 Flange
(#17123)
F1 Flange
(#17123)
F1 Flange
(#17123)
F2 Flange
(#17127)
Specifications subject to change without notice.

10/23
BSI, LLC 601 East 64th Avenue, Bldg. A, Denver, CO 80229 800.662.9595 [email protected] bsidesigns.com
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OWNER'S MANUAL & WARRANTY
-SERIES
Matrix
F1 Mount
4"
F2 Mount
F5 Mount
2"
3"
4"
Welded by
Others
2-1/8"
Counter
Cutout
1-1/2"
1-1/2"
4"
3-3/16"
3-3/16"
1/8"
MOUNTING OPTIONS FOR 2" SQUARE POST
2" Square
Post
2" Square
Post
2" Square
Post
3"
3-1/4"
2-3/8"
3-15/16"
F5 Trim Ring
(#17150)
F1 Flange
(#17145)
F1 Flange
(#17141)
Specifications subject to change without notice.

10/23
BSI, LLC 601 East 64th Avenue, Bldg. A, Denver, CO 80229 800.662.9595 [email protected] bsidesigns.com
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OWNER'S MANUAL & WARRANTY
-SERIES
Matrix
Specifications subject to change without notice.
INSTALLATION INSTRUCTIONS
Step 1: Review approval drawings then locate and
place end post on the counter in proper location.
Step 2: Mark holes to be drilled with a pencil.
Step 3: Set post aside
and drill pilot holes
where marked.
Step 4: Align counter
holes with flange
holes and insert
screws. Tighten screws
firmly in place.
Step 7: Slide glass into glass clips.
Step 8: Tighten glass using Allen wrench provided.
Using your thumb and index finger, tighten as far as
you can with the short end of the wrench between
your fingers.
Step 5: Measure the center line from flange to flange
to locate your second post position.
Step 6: Repeat steps 2-5 to install remaining posts.
NOTE: Mounting style may vary. Please refer to
flange options (pages 8-13) for more details.
NOTE: Customer can use the glass as a guide to
determine post location.

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OWNER'S MANUAL & WARRANTY
BSI, LLC 601 East 64th Avenue, Bldg. A, Denver, CO 80229 800.662.9595 [email protected] bsidesigns.com
-SERIES
Helios™
14
Specifications subject to change without notice.
OWNER’S MANUAL & WARRANTY
HELIOS™LIGHT & WARMER COMBO

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OWNER'S MANUAL & WARRANTY
BSI, LLC 601 East 64th Avenue, Bldg. A, Denver, CO 80229 800.662.9595 [email protected] bsidesigns.com
-SERIES
Helios™
15
SAFETY PRECAUTIONS
ELECTRIC SHOCK HAZARD:
Units supplied without an electrical plug
require a hardwired connection to on-site
electrical system. Connection must be properly
grounded and of correct voltage, size, and
configuration for electrical specifications
of unit. Contact a qualified electrician to
determine and perform proper electrical
connection.
Plug unit into a properly grounded electrical
receptacle of the correct voltage, size, and
plug configuration. If plug and receptacle do
not match, contact a qualified electrician to
determine and install proper voltage and size
electrical receptacle.
Turn OFF power switch, unplug power cord/
turn off power at circuit breaker, and allow
unit to cool before performing any cleaning,
adjustments, or maintenance.
Discontinue use if power cord is frayed or worn.
DO NOT submerge or saturate with water. Unit
is not waterproof. Do not operate it unit has
been submerged or saturated with water.
Do not steam clean or use excessive water on
unit.
Do not attempt to repair or replace a damaged
power cord. The cord must be replaced by BSI,
Authorized Service Agent, or a person with
similar qualifications.
Use only genuine BSI replacement parts when
service is required. Failure to do so will void all
warranties and may subject users to hazardous
electrical voltage, resulting in electrical shock
or burn. Some aftermarket replacement parts
are not designed to safely operate on BSI
equipment.
FIRE HAZARD:
Locate unit the correct distance from
combustible walls and materials. If safe distances
are not maintained, discoloration or combustion
could occur. Refer to specific installation and
mounting information in this manual for proper
clearances.
EXPLOSION HAZARD:
Do not store or use substances with flammable
vapors or liquids in the vicinity of this or any
other appliance.
Make sure all operators have been instructed on
the safe and proper use of the unit.
Make sure food product has been heated to the
proper food-safe temperature before placing
under unit. Failure to heat food product properly
may result in serious health risks. This unit is for
holding pre-heated food product only.

10/23
OWNER'S MANUAL & WARRANTY
BSI, LLC 601 East 64th Avenue, Bldg. A, Denver, CO 80229 800.662.9595 [email protected] bsidesigns.com
-SERIES
Helios™
16
LIGHTS & WARMERS
ALL HELIOS UNITS
ARE SHIPPED USING
ZIP TIES TO SECURE
DURING TRANSIT.
AFTER INSTALLATION,
CAREFULLY REMOVE ALL
ZIP TIES.
Food shield systems can be built with lights,
warmers or a combination of the two. Proper
maintenance for these products is very
important for safety. The following pages will
detail the proper methods of keeping your
product clean, how and where to exchange
parts, and include diagrams for proper wiring.
This product must be installed in
accordance with the applicable
installation code by a person familiar
with the construction and operation
of the product and the hazards
involved.
Helios™Light/Warmer Combo Unit Model 705E
RECEIVING AND
INSPECTING THE
EQUIPMENT MODELS
Specifications subject to change without notice.
Care should be taken during unloading and
uncrating to avoid equipment damage.
1. Visually inspect the package, skid, or
container exterior. Any damage should be
noted and reported to the delivering carrier
immediately.
2. Open and inspect contents for damage and
verify that all items were received.
3. In the event that damage is discovered,
notify the carrier and request freight damage
forms.
4. Request an inspection by the shipping
company of the damaged equipment. This
should be done within 10 days of equipment
receipt.
5. Retain all crating materials until an
inspection has been made or waived.
Helios™ lights and warmers are
certified by NSF and UL.

10/23
OWNER'S MANUAL & WARRANTY
BSI, LLC 601 East 64th Avenue, Bldg. A, Denver, CO 80229 800.662.9595 [email protected] bsidesigns.com
-SERIES
Helios™
17
Once your food shield has been properly
installed, it is important to keep your unit clean
for optimal operation.
• Turn off the power to your light or warmer
prior to cleaning. Only clean when Helios™
warmer is cool. Cleaning when the warmer
is hot can cause staining or damage to
food warmer finish.
• Wipe the surface with a clean, damp cloth to
remove fingerprints, dust, etc.
• Spray with a light coating of glass cleaner
to remove grease or other dirt. Use a non-
ammonia cleaner.
• Be sure not to spray any cleaning product
directly into the LED light or heating
elements.
Each Helios unit contains an Identification
Sticker. This sticker provides the customer with
the following information:
• Serial Number
• Model Number
• Manufacture Date
• Electrical Information
IDENTIFYING YOUR
PRODUCT
CLEANING INSTRUCTIONS
Specifications subject to change without notice.
• Turn off power to all lights and warmers.
• Carefully unscrew the end plate and slide out the
entire LED light.
• If mutiple lights are connected to each other,
carefully disconnect serial connector or power
connector.
• Remove defective light and replace with new LED
light. Carefully reconnect the connector and slide
in the light bar assembly.
• Replace end cover and two screws.
CHANGING THE LED BULB
ORDERING NEW LED LIGHTS
Part # Description
16289E Kelly LED:_12"_LED_Light_Bar
16290E Kelly LED:_18"_LED_Light_Bar
16292E Kelly LED:_36"_LED_Light_Bar
16505E Kelly LED:_48"_LED_Light_Bar
16293E Kelly LED:_10'_Power_Cord_w/o_Plug
16294E Kelly LED:_Serial_Connector
16295E Kelly LED:_6" Power_Connector
HELIOS™
800.662.9595
Commercial Cooking Appliance 3MUU

10/23
OWNER'S MANUAL & WARRANTY
BSI, LLC 601 East 64th Avenue, Bldg. A, Denver, CO 80229 800.662.9595 [email protected] bsidesigns.com
-SERIES
Helios™
18
Part # Description
492E-18-BK Element:_18"_120V_Heater_350W
492E-24-BK Element:_24"_120V_Heater_500W
492E-30-BK Element:_30"_120V_Heater_660W
492E-36-BK Element:_36"_120V_Heater_800W
492E-42-BK Element:_42"_120V_Heater_950W
492E-48-BK Element:_48"_120V_Heater_1100W
492E-54-BK Element:_54"_120V_Heater_1250W
492E-60-BK Element:_60"_120V_Heater_1400W
492E-66-BK Element:_66"_120V_Heater_1560W
Part # Description
496E-24-BK Element:_24"_208V_Heater_500W
496E-30-BK Element:_30"_208V_Heater_660W
496E-36-BK Element:_36"_208V_Heater_800W
496E-42-BK Element:_42"_208V_Heater_950W
496E-48-BK Element:_48"_208V_Heater_1100W
496E-54-BK Element:_54"_208V_Heater_1250W
496E-60-BK Element:_60"_208V_Heater_1400W
496E-66-BK Element:_66"_208V_Heater_1560W
Helios™heat and light units contain a tubular
heating element that can burn out — similar to a
light bulb.
Replacement of the tubular heating element
should be completed by a professional service
technician. If you have additional questions,
contact BSI at 800.662.9595.
REPLACING THE TUBULAR
HEATING ELEMENT
REPLACEMENT HEATING
ELEMENTS
Specifications subject to change without notice.
If your Helios unit needs service, contact your local
installer for assistance.
For questions about the replacement parts, contact
BSI at 800.662.9595.
PARTS & SERVICE
HEAT WARNING
STICKER HERE
ELECTRIC SHOCK
WARNING STICKER HERE
ELEMENT CLIPS
HEATING
ELEMENT
POWER CORD
LED LIGHT
LED CONNECTOR

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OWNER'S MANUAL & WARRANTY
BSI, LLC 601 East 64th Avenue, Bldg. A, Denver, CO 80229 800.662.9595 [email protected] bsidesigns.com
-SERIES
Helios™
19
Specifications subject to change without notice.
Remote Infinite Control for Helios™Light & Warmer Combo Units
Infinite switch (120V) - Part #581
To Warmer Element
H1
H1
H2
H2
w
L2
Black
L1
White * Pilot-Optional
N
L1
*Pilot
P
To Warmer Element
H1
H1
H2
H2
w
L2
Black
L1
Black * Pilot-Optional
L2
L1
*Pilot
P
Infinite switch (208V/240V) - Part #582
WIRING DIAGRAMS
• All wiring should be performed by a certified
technician.
• Wires are routed through wire chase/support
legs per approved shop drawings.
• Mount the ballast box and infinite controllers
near the wire chase/support leg.
Installation Information
Light/Warmer
Combo
Food
Shield
Counter
Light Switch
Mounted
in a Box
Junction
Box
Supply Power
(by electrical contractor)
Infinite
Controller
Mounted in
a Box
Helios™LED Light & Warmer Combo
LED light is direct connection
to junction box.
WIRING INSTALLATIONS

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OWNER'S MANUAL & WARRANTY
BSI, LLC 601 East 64th Avenue, Bldg. A, Denver, CO 80229 800.662.9595 [email protected] bsidesigns.com
-SERIES
Helios™
20
TROUBLESHOOTING GUIDE
ELECTRIC SHOCK HAZARD:
Turn OFF power switch, unplug
power cord/turn off power
at circuit breaker, and allow
unit to cool before performing
any cleaning, adjustments, or
maintenance.
WARNING
Symptom Probable Cause Corrective Action
Unit is turned "On"
but there is no heat.
No power to unit. Check circuit breaker and reset as necessary.
Switch is defective.
Contact Authorized Service Agent or BSI for
assistance.
Wiring is open.
Heating element defective.
Heat is inadequate. Unit mounted too high
above target area.
Lower unit.
Excessive air movement
around strip heater target
area.
Restrict or redirect air movement (air conditioning
duct or exhuast fan) away from unit.
Incorrect power supply
(low).
Make sure power supply matches rating on unit. If
power supply is incorrect, change to match rating.
Heat is excessive. Unit mounted too close to
target area.
Check to see that installation is within
recommended specifications.
Voltage supply too high. Make sure power supply matches rating on unit. If
power supply is incorrect, change to match rating.
Add remote infinite switch to control heat.
Control switches burn
out.
Unit mounted improperly. Move the unit away from walls, counters, and/or
pass-through shelves as noted in the Installation
section of this document.
Remote control box
mounted too close to heat
zone.
Reposition remote control box away from the heat
zone.
Switches are not BSI
genuine parts.
Contact Authorized Service Agent or BSI to replace
with genuine BSI switches.
TROUBLESHOOTING QUESTIONS?
Contact BSI for assistance.
Telephone: [phone]
E-Mail: [email protected]om