BT DECOR 110 User manual

12
A
B
C
3
D
E
F
5
J
K
L
6
M
N
O
8
T
U
V
9
W
X
Y
Z
0
4
G
H
I
7
P
Q
R
S
✱
SECRECY REDIAL
STORE QUICKDIAL
R
ANSWER
ON/OFF PLAY
REW
Response 110
Telephone & Answering Machine
MIC
2
Edition 9 – 10 March 1999
1
At a glance
At a glance A
Handset catch
Retains handset if
wall mounted.
Handset park
To rest the handset
during a call when the
Response 110 is wall
mounted.
R
Recall button for use with
switchboards and BT Select Services.
Quickdial
Enables you to dial
phone numbers
stored in the
memory.
Store
Allows you to
store up to 10
numbers in the
memory.
Redial/Pause
Redials the last number
called. Inserts a pause.
Secrecy
Allows you to talk to
someone in the same
room without the person
on the other end of the
line hearing your
conversation.
Cover
Lift to access
further control
buttons and the
microcassette.
Microphone
For recording outgoing
messages and memos.
LED
Indicates when
the answering
machine is
switched on/off,
or any incoming
messages or
memos, have
been left.
Rewind/Play
Press to play
back messages
and memos.
Rewinds the tape
during playback.
Answer On/Off
Switches the answering
machine on and off.
Response 110 user guide 19/1/2000 12:43 pm Page 3

SAVE
To record an outgoing
message. Press and hold
the OGM button. Speak
after the tone. Press stop
to end the recording.
STOP
OPEN TO
ACCESS CASSETTE
SECURITY CODE:
– +
OGM MEMO
FF
Edition 9 – 10 March 1999
2
At a glance
Recording MC30
cassette
15 minutes per side,
fits under the cassette
safety cover. Microcassette lid
Lift to access the
microcassette.
Memo/
Fast Forward
Press to record a
memo message.
Fast forwards the
tape during
message playback.
OGM
Allows you to record and check
your outgoing message.
Directory label
Allows you to note down
the numbers stored in the
memory.
Save/Stop
Stops certain
functions and saves
messages after
playback.
Volume
Adjusts the volume
during message
playback and when
recording memos
or your outgoing
message.
1
2
3
4
5
6
7
8
9
0
MEM
MEM
MEM
MEM
MEM
MEM
MEM
MEM
MEM
MEM
................
...............
...............
...............
...............
...............
...............
................
................
.................
Response 110 user guide 19/1/2000 12:43 pm Page 4

Edition 9 – 10 March 1999
3
At a glance 1
Introduction 4
Setting up 5
Using your Response110
answering machine 8
Using your Response110
telephone 14
Additional features 16
Help 19
Maintenance 21
Technical information 22
Index 23
Hints and tips boxes
In this user guide, we’ve included helpful tips and
useful notes. They are shown in a grey box.
In this guide
Contents
Response 110 user guide 19/1/2000 12:43 pm Page 5

For your records
Date of purchase:
Place of purchase:
Serial number:
(on the underside of the machine)
Purchase price:
For guarantee purposes, proof of purchase
is required, so please keep your receipt
safe.
Check that your Response 110 is complete.
When you unpack you should have:
•Response 110 with telephone line cord
attached.
•Mains power adaptor.
•30 minute MC30 cassette (already fitted)
(15 minutes per side).
•2 screws and 2 Rawlplugs for wall mounting.
•Spare memory label.
We thank you for making the right choice and
trust that your Response 110 will give you
many years of quality service.
Please read the instructions carefully before
use, and keep this user guide for future
reference.
Edition 9 – 10 March 1999
4
Introduction
Your Response 110 is designed for ease of use and made to the high
standards set by BT
Introduction
Response 110 user guide 19/1/2000 12:43 pm Page 6

1 Plug your Response 110 into
the phone socket
If you do not have a modern phone socket,
call Freefone 0800 800 150 and ask for a BT
engineer to come and fit the correct socket.
This is a chargeable service.
Warning
1Do not try to use any power adaptor
except the one provided (item code
871036) if you do you may
permanently damage your Response 110
and this will invalidate the warranty.
Edition 9 – 10 March 1999
5
Setting up
Follow these steps to get your Response 110 ready for use
Plan where you will put your Response 110.
It should be within two metres of a power socket
and the phone socket.
Setting up
Response 110 user guide 19/1/2000 12:43 pm Page 7

4 Set the dial mode
Your Response 110 is pre-set to TONE (TB)
dialling. This ensures the phone will work with
all modern digital exchanges.
If you dial a number and continue to hear the
dialling tone, you may need to switch the
phone to PULSE (P) dialling.
5 Set the ringer volume
The ringer switch is located on the back of the
base unit. There are three settings.
•HI– a loud ring.
Your Response 110 is pre-set to this position.
•LO– a quiet ring.
•OFF– no ring.
OFF LO HI
P TB
Edition 9 – 10 March 1999
6
Setting up
2 Plug the power cord into the
back of the machine
To prevent the power cord being pulled out
accidentally, route it behind the clip on the
back of the unit.
3 Now plug the adaptor into a
convenient mains power socket
When the power is switched on you hear
a single beep, the MC30 cassette operates
briefly.
Response 110 user guide 19/1/2000 12:43 pm Page 8

6 Wall mounting (optional)
Before you start, make sure that the telephone
is in easy reach of the power supply and a
telephone socket, and that the wall can support
the weight of your Response 110.
Drill two holes for the screws and insert the
Rawlplugs provided (if you need them).
Insert the screws leaving about 2-3 mm
sticking out to hang the bracket from.
A template is printed at the back of this guide
(page 25) which you can use to mark where you
will put the screws into the wall.
Attach the Response 110 by hooking it over the
screws protruding from the wall.
Wall
Rawlplug Screw
Edition 9 – 10 March 1999
7
Setting up
Pull out and turn the handset clip around to
prevent the handset from falling off the base
when wall mounted.
Handset park
When wall mounted, if you need to
temporarily move away from the phone
during a conversation, you can hook the
handset on the handset park on the top
of your Response 110.
SECRECY REDIAL
R
Response 110 user guide 19/1/2000 12:43 pm Page 9

Switching the answering machine
on and off
To switch on
•Press the ANSWER ON/OFF button. You will
hear a short beep. The tape motor operates
briefly and the red LED comes on.
To switch off
•Press the ANSWER ON/OFF button. You will
hear a short beep. The red LED goes out.
Any messages recorded will be saved.
Using your Response110
answering machine
Using your Response 110
answering machine
PLAY
REW
ANSWER
ON/OFF
Edition 9 – 10 March 1999
8
To change your MC30 cassette
Lift the main cover to reveal the control buttons
and the cassette safety cover.
•Open the cassette safety cover.
•Check that the Aside of the MC30 cassette
is facing upwards.
Your Response 110 is supplied and fitted with a
30 minute cassette which gives a total recording
time of 15 minutes per side, including the time
allowed for your outgoing message. If desired, the
tape can be turned over by hand. You will need to
record a new outgoing message.
SAVE
To record an outgoing
message. Press and hold
the OGM button. Speak
after the tone. Press stop
to end the recording.
STOP
OPEN TO
ACCESS CASSETTE
SECURITY CODE:
– +
OGM MEMO
FF
Response 110 user guide 19/1/2000 12:43 pm Page 10

Edition 9 – 10 March 1999
9
Using your Response 110
answering machine
To adjust the speaker volume
•Press the volume button on the +side to
increase the volume. You hear beeps getting
louder to indicate the volume level.
•Press the volume button on the –side to
reduce the volume. The beeps get quieter to
indicate the changing volume level.
Pre-recorded outgoing message
The outgoing message is the greeting a caller
hears when your Response 110 answers a call.
It is supplied with the following pre-recorded
outgoing message: ‘Hello your call cannot be
taken at the moment, so please leave your
message after the tone’. This message can be
kept as your outgoing message, or if you
prefer, you can replace it by recording your
own message.
Please note
Once you have recorded over the pre-recorded
message it is permanently erased and you will not
be able to retrieve it.
To record your own outgoing message
The outgoing message is the message people
hear when they call you.
•Press and hold down the OGM button for
about 10 seconds or until you hear a long
beep.
•Release the OGM button and record your
message. Speak clearly from about 15/30 cm
from the microphone.
•Press the SAVE/STOP button to end the
recording. Your Response 110 will
automatically replay your message.
•You can record an outgoing message of up
to 30 seconds.
To record a new outgoing message, repeat the
steps above.
To check your outgoing message
•Press and release the OGM button.
Your message will be played back.
Your outgoing message may sound something like
this “Hello, I’m sorry I can’t take your call at
present. If you would like to leave a message please
speak after the tone”.
OGM
OGM
– +
Response 110 user guide 19/1/2000 12:43 pm Page 11

Receiving messages
Your Response 110 will automatically record
incoming calls once it is connected to the
mains power and telephone socket and
switched to answer on.
When you get an incoming call, your Response
110 will answer the call after four rings. It will
then play your outgoing message and record
any incoming messages.
To play back your messages
New messages indicator
Check the red LED. If you have new messages,
the light flashes.
If there are no new messages, the LED will
be on.
•Press the REW/PLAY button. Your messages
are played back in the order they were
received.
During playback you can stop, fast forward or
rewind the tape.
To pause playback
•Lift the main cover.
•Press the SAVE/STOP button.
Playback pauses. To resume playback press
the REW/PLAY button.
To stop playback
•Lift the main cover.
•Press the SAVE/STOP button. Playback stops.
To fast forward during playback
•Lift the main cover.
•Press and hold down the MEMO/FF
button. When you release the button,
message playback resumes. If you
hear two short beeps, you have reached
the end of all the messages. The tape will
automatically rewind to the start of the
messages.
Using your Response 110
answering machine
MEMO
FF
PLAY
REW
Edition 9 – 10 March 1999
10
Your Response 110 is supplied with a 30 minute
cassette which gives a total recording time of
15 minutes per side, including the time allowed for
your outgoing message. If desired, the tape can be
turned over by hand. You will need to record a new
outgoing message.
SAVE
STOP
SAVE
STOP
Response 110 user guide 19/1/2000 12:43 pm Page 12

To rewind during message playback
•Press and hold down the REW/PLAY button.
When you release the button, message
playback resumes. If you hear two short
beeps, you have reached the start of all the
messages. The tape will automatically start
message playback again.
To set your Response 110 to record over
existing messages
•Press the REW/PLAY button to play back
your messages.
When all your messages have been played,
wait until you hear two short beeps to indicate
that the end of the messages has been reached.
The tape automatically rewinds and resets at
the start of the tape. The red LED is on
continuously.
New incoming messages will be recorded over
any existing messages.
PLAY
REW
SAVE
STOP
Edition 9 – 10 March 1999
11
Using your Response 110
answering machine
To save messages
You can save messages you have played back.
New incoming messages will be recorded from
the end of the old messages.
Play back your messages and wait for the two
short beeps that tells you there are no more
messages.
• Lift the main cover and press the SAVE/STOP
button within 6 seconds.
Your Response 110 resets the tape to record from
the end of the previous messages and the red
LED flashes to indicate that messages are saved.
To save messages after the machine has
reset the tape to the beginning
You can still save your old messages as long as
no new messages have been received.
•Lift the main cover.
•Press and hold down the SAVE/STOP button
until you hear a beep.
This may take a little while if you have a lot of
messages. The red LED flashes to indicate
saved messages.
SAVE
STOP
PLAY
REW
SAVE
STOP
Response 110 user guide 19/1/2000 12:43 pm Page 13

Recording a memo
You can use your Response 110 to record a
memo to be played back later. Your machine
stores a memo and treats it in exactly the same
way as an incoming message. Memos are
saved with incoming messages.
To record a memo
Make sure the answering machine is
switched on.
•Press and release the MEMO/FF button and
wait until you hear the beep.
•Record your memo message. Speak clearly
into the microphone from about 30 cms.
•Press the SAVE/STOP button when you have
finished recording.
In the event of a mains power failure.
If your Response 110 answering machine is
switched on, it will automatically reset itself when
mains power is restored. Your outgoing message
and any recorded incoming messages are kept and
the red LED will f lash to indicate the number of
messages recorded.
During power failure, your Response 110 answering
machine will not work, but the telephone will
continue to work as normal.
MEMO
FF
SAVE
STOP
To delete messages
Once messages have been played back, your
Response 110 automatically resets to the
beginning of the MC30 cassette. If your
messages have not been saved they will be
automatically recorded over when new
messages are received.
Edition 9 – 10 March 1999
12
Using your Response 110
answering machine
Response 110 user guide 19/1/2000 12:43 pm Page 14

Call screening
When the answering machine is switched on,
you can hear incoming messages and decide
whether to answer them or let your Response
110 continue to take their message. If you
decide to answer the call, lift your Response
110’s handset and the answering machine will
stop and allow you to speak to the caller.
Make sure the speaker volume is set to an
audible level when using call screening.
Edition 9 – 10 March 1999
13
Automatic Call Termination
Your Response 110 will terminate a call under
certain conditions.
• If the caller pauses for longer than six seconds
when recording a message.
• If your outgoing message (including any tones) is
longer than two and a half minutes.
• If the tape comes to an end during recording.
• If the incoming call is longer than 1 minute.
BT recommends that your outgoing message should
be as brief as possible and that you play back any
messages left regularly. This will reset the tape to
the beginning and maximise the time available for
incoming messages.
Using your Response 110
answering machine
Response 110 user guide 19/1/2000 12:43 pm Page 15

To insert a pause in a number stored in the
memory
When entering a phone number in the memory,
press the REDIAL button to insert a pause.
When you dial the number stored in the
memory, your Response 110 will automatically
insert a pause where it was stored.
To dial a stored number
•Lift the handset.
•Press the QUICKDIAL button.
•Press the (0-9) keypad number where you
have stored the number you want to dial.
Your number is dialled automatically.
To change a stored number
Repeat the steps for storing a number. The new
number will replace the existing stored number.
Stored numbers can include switchboard and BT
Select Services using ✱and #buttons as well as
PAUSE and R(recall).
Using the memory to store and dial numbers
Your Response 110 can store up to 10 phone
numbers, each up to 16 digits long, which can
be dialled by pressing just two buttons.
Each stored number is allocated one of the ten
keypad numbers (0-9).
To store a number
•Lift the handset. The dialling tone can be
heard.
•Press the STORE button.
•Enter the number you want to store.
•Press the STORE button again.
•Press the keypad number (0-9) under which
you want to store the phone number.
•Replace the handset.
Edition 9 – 10 March 1999
14
Using your Response 110
telephone
Directory label
Use the directory label to note down the numbers
you have stored in the memory. The directory label
is on the handset. Please use pencil and not pen.
Using your Response 110
telephone
STORE
QUICKDIAL
REDIAL
Response 110 user guide 19/1/2000 12:43 pm Page 16

To redial the last number called
•Lift the handset.
•Press the REDIAL button. The last number
you called is redialled automatically.
Using the secrecy button
During a conversation you can speak to
another person in the room without the caller
hearing you.
•Press and hold down the SECRECY button.
Your caller will not be able to hear your
voice while you talk to someone else in the
room.
•Release the SECRECY button and your caller
can hear you again.
Connecting to a PBX
Your Response 110 can be used with all
approved PBX’s. With some PBX’s, after dialling
the access number (for an outside line), you
may have to wait for a moment while the PBX
connects you to the outside line. If this is the
case, dial the access number and then press
the REDIAL/PAUSE button before dialling the
number you want.
Edition 9 – 10 March 1999
15
Using the R (Recall) button
The Rbutton can be used in conjunction with
BT’s Select Services. If you are a BT customer
connected to a digital exchange, you can
subscribe to a range of BT Select Services.
If you wish to subscribe to any of these services,
contact us on Freefone 0800 800 150 for
residential customers (8am to 8pm Monday to
Saturday) and Freefone 0800 800 152 for
business customers (8am to 8pm, Monday to
Friday and 8am to 6pm Saturday).
If your Response 110 is connected to a
switchboard, the Rbutton enables you to use
features provided by the switchboard. Ask your
communications manager or switchboard
supplier for details.
If you are not a BT customer, please contact
your network provider for information about
their network-based services.
Using your Response 110
telephone
REDIAL
SECRECY
R
Response 110 user guide 19/1/2000 12:43 pm Page 17

To switch on your Response 110 from
another phone
If you forget to switch on your Response 110:
•Dial your phone number. After 10-12 rings,
your Response 110 will answer and you hear
two beeps.
•Enter your security code after the two beeps,
holding the button down for 3 seconds. You
hear a beep to indicate the number has been
accepted.
•Your outgoing message is played.
•Hang up. Your Response 110 is now
switched on.
Edition 9 – 10 March 1999
16
Remote access
You can switch on your Response 110 or play
back messages and memos from another
phone using a TouchToneTM telephone keypad.
To play back messages and memos you need
to use your machine’s security code. The code
is printed on a label on the cassette lid.
Additional features
Additional features
During playback, your Response 110 will pause
after approximately 3 minutes. You will hear 2
short beeps. If you wish to continue playing your
messages, enter your security code WITHIN 5
SECONDS of hearing the beeps, holding it down
for 3 seconds. If you do not, your Response 110
will hang up and rewind to the beginning of the
messages. Remember, your code must be held down
for 3 seconds. The beeps indicate a pause and will
be repeated every 3 minutes throughout the call
until the end of the messages.
Certain telephones and some public payphones may
not generate a continuous tone. If so we recommend
that you purchase a tone caller, these are readily
available from BT.
Response 110 user guide 19/1/2000 12:43 pm Page 18

Edition 9 – 10 March 1999
17
To record a new outgoing message remotely
Dial your number and let your Response 110
answer your call. Wait until you hear your
current outgoing message followed by a melody
then a beep.
•Enter your security code, holding the
button down for 3 seconds. You hear four
short beeps.
•Enter your security code again, holding the
button down for 3 seconds. You hear two
beeps and and a melody while your
Response 110 sets the tape ready for
recording.
•When you hear a single beep, record your
new outgoing message, speaking clearly into
the mouthpiece.
•When you have finished recording, wait for
2 seconds and enter your security code,
holding the button down for 3 seconds.
•You hear one beep and a melody then your
new outgoing message is played back to you.
•Hang up. The new message is now set.
Changing your outgoing message
A new outgoing message can only be
recorded from another phone when there are no
incoming messages saved or stored. If you have
messages, play them back as shown above and hang
up to reset the tape to the beginning.
Additional features
To play back your messages remotely
•Dial your phone number. Wait until your
outgoing message has finished and you hear
the beep.
•Enter your security code, holding the button
down for 3 seconds.
If you have messages:
•You hear two beeps then a melody followed
by your messages.
After the last message has been played, you
hear two beeps.
Hang up to reset the MC30 cassette to the
beginning – or you can save your messages or
replay your messages.
If you have no messages:
•You hear four short beeps, you can then
hang up.
To save your messages:
After your messages have been played, wait
until you hear the two short beeps.
•Enter your security code, holding the
button down for 3 seconds. You hear two
short beeps.
•Hang up. Your Response 110 will record
any new messages after the end of your old
messages.
Response 110 user guide 19/1/2000 12:43 pm Page 19

Edition 9 – 10 March 1999
18
To replay your messages
After your messages have been played, wait
until you hear the two short beeps.
•Enter your security code, holding
the button down for 3 seconds. You hear two
short beeps.
•Enter your security code again,
holding the button down for 3 seconds.
You hear two beeps followed by a melody
while your tape is rewinding.
•Your messages are played back to you.
You can now hang up to reset your machine, or
follow the steps above to save or replay your
messages once more.
If the MC30 cassette becomes full
Your Response 110 answers the call as normal
but your outgoing message is followed by four
beeps.
•Enter your security code, holding the button
down for 3 seconds. 2 beeps are heard
followed by the melody and a long beep.
•The MC30 cassette will be reset to the
beginning and start to play messages.
Additional features
Response 110 user guide 19/1/2000 12:43 pm Page 20

Help If you have any problems using your Response 110, try the
following solutions
No dialling tone
Is the line cord connected to the socket and
the telephone? Has the handset been left off
by mistake?
You dial and nothing happens
You may be connected to an exchange
which has not been modernised. Call BT on
Freefone 0800 800 150 for information.
Set the mode switch to P(See Setting up,
page 6.)
The phone does not ring
Check that the phone is connected to the line.
Are there too many other phones or fax
machines plugged in which could be
overloading the line? (See Ringer Equivalence
Number, page 22.) Have you turned the ringer
off? (See page 6.)
The machine doesn’t take messages.
Is the answering machine switched on?
There is a silence on the tape in the middle
of the messages
You may have pressed the MEMO/FF button
and recorded a ‘silent’ message.
The machine cannot be operated from
another phone
You may be calling through an old-style
exchange or the phone you are using may not
be set to tone dialling.
You may be pressing the buttons too quickly.
Check that you are using the correct security
code.
Note: some cordless telephones or payphones
may not be compatible.
The machine won’t save messages
You must play back all incoming messages
before you can save them. Wait until you hear
two beeps and allow the tape to rewind before
attempting to save messages. (See Setting up
page 11.)
Poor sound quality
The tape may be worn out and need replacing.
You can fit only an MC30 cassette in to your
Response 110.
The tape head may need cleaning.
(See Maintenance page 21.)
Call screening does not appear to work
Is the volume set too low?
Edition 9 – 10 March 1999
19
Help
Response 110 user guide 19/1/2000 12:43 pm Page 21

Edition 9 – 10 March 1999
20
Help
Emergency calls
The emergency services can be contacted in the
UK by dialling 999 or 112 which is valid in any
country that is a member of the European
Community.
If your Response 110 is connected to a switchboard,
you may have to dial an access number before 999
or 112 to contact the emergency services. Some
switchboards cannot dial out during a power failure.
Customer Helpline
If you still experience problems, please call the
BT Helpline between 9.00am and 5.30pm Monday
to Friday on 0845 769 7146 (calls charged at the
local BT rate).
Response 110 user guide 19/1/2000 12:43 pm Page 22