Buffalo TeraStation WSH5610DN2 User manual

Network Attached Storage
TeraStation WSS HR WSH5000N2 Series
User Manual
Americas: www.buffaloamericas.com
Europe: www.buffalo-technology.com
Please make sure to read this manual before using and follow the procedures. If you have any inquiries about
the product, contact the number on the warranty statement or the packing box. Do not discard this manual, the
warranty statement, or the packing box.
35021116-04
2017.06

Contents
Chapter 1 Getting Started .............................................5
Diagrams...........................................................................................5
Opening Windows Storage Server..................................................7
Changing Settings ...........................................................................7
Configuring Date and Time ....................................................................... 7
Creating a Shared Folder........................................................................... 8
Turning the TeraStation On and Off............................................. 13
Installing Antivirus Software ....................................................... 13
Chapter 2 Preinstalled Software ................................ 14
RAID Builder .................................................................................. 14
Buffalo Dashboard........................................................................ 15
Errors and Statuses on Buffalo Dashboard............................................16
Email Notification ......................................................................... 17
Buffalo Replication ....................................................................... 18
TeraStation Backup & Replication Folder Settings..................... 18
Chapter 3 Managing Storage...................................... 20
Creating Volumes.......................................................................... 20
Volume Types ...........................................................................................20
Creating a RAID Volumes.............................................................. 20
Chapter 4 Backup and Replication............................. 22
Back Up in Windows Storage Server............................................ 22
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Preparing a Backup Destination.............................................................22
Recovering Backup Data .........................................................................28
Replication..................................................................................... 32
Differences Between Buffalo Replication and DFS Replication ...........32
Before Using Replication.........................................................................32
Buffalo Replication ..................................................................................33
DFS Replication........................................................................................36
Chapter 5 Additional Settings .................................... 60
Changing Server Name, Workgroups, and Domains.................. 60
Changing the Password................................................................ 61
Changing Administrator's Password......................................................61
Changing Other Users' Password ...........................................................62
Adding a User ................................................................................ 64
Connecting to Windows Storage Server with Standard Accounts .
........................................................................................................ 66
Adding a Group ............................................................................. 69
Email Notification ......................................................................... 73
Specifying TeraStation Reports ..............................................................75
Specifying Windows Event Logs .............................................................77
Acquiring Windows Event Logs.................................................... 79
Chapter 6 Replacing Hard Drives ............................... 81
LEDs................................................................................................ 81
Hard Drive Replacement Procedure ............................................ 81
"ONE DRIVE DOWN" Is Displayed on the LCD Panel..............................82
"TWO DRIVE DOWN" Is Displayed on the LCD Panel.............................84
"SYSTEM DOWN" Is Displayed on the LCD Panel...................................88
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Replacing a Non-Malfunctioning Hard Drive ........................................92
Chapter 7 Utilities........................................................ 94
NAS Navigator2 for Windows....................................................... 94
Changing the IP Address .........................................................................96
NAS Navigator2 for Mac ............................................................... 97
Changing the IP Address .........................................................................99
NovaBACKUP ................................................................................. 99
Chapter 8 Troubleshooting....................................... 100
TeraStation Cannot Be Set Up .................................................... 100
Shared Folders Suddenly Do Not Open..................................... 100
Shared Folders Cannot Be Accessed or System Is Unstable..... 100
Hard Drive Status Cannot Be Found .......................................... 101
LCD Panel Displays a Different IP Address ................................ 101
Resynchronization Regressed When TeraStation Was Restarted
While Resynchronizing ............................................................... 101
TeraStation Does Not Boot ......................................................... 101
Notice When Recovering .......................................................................101
Recovering Windows Storage Server ...................................................101
Errors on the LCD Panel .............................................................. 102
Error Messages.......................................................................................102
Characters Added When "ONE DOWN" or "SYSTEM DOWN" Occurs..103
Chapter 9 Appendix .................................................. 105
Default Settings .......................................................................... 105
Specifications .............................................................................. 105
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Chapter 10 Regulatory Compliance Information.... 107
For Customers in the United States ........................................... 107
For Customers in Europe ............................................................ 107
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Chapter 1 Getting Started
Diagrams
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1 Power Button
To power on, connect the power cable and wait for 10 seconds, then press the power button. To power off,
press the power button.
2 Power LED
The LED glows blue when power is on.
3 Access LED
Shows network activity. This LED blinks green when hard drives are being accessed.
4 Fail LED
If there is an error on the drives, this LED glows amber.
Open Buffalo Dashboard to see error messages.
5 LAN1 LED
When LAN port 1 is connected, this LED glows green. It blinks when the connection is active.
6 LAN2 LED
When LAN port 2 is connected, this LED glows green. It blinks when the connection is active.
7 LCD Panel
This display shows the status of many TeraStation settings.
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8 Mode Button
Not in use normally; if the TeraStation beeps, press this button to stop the beeping.
9 Select Button
Not in use normally.
10 Drive Lock
Open the front panel with the key to replace hard drives or press the reset button.
11 Reset Button
To shut down and reboot the TeraStation, hold down the reset button. Do not press this button normally.
12 Status LEDs
Normally, these LEDs blink green when hard drives are accessed. If a drive fails or dismounts, its LED will turn
amber.
13 VGA Port
You can connect a VGA monitor to this port. Connecting a monitor directly to the TeraStation is only supported
for monitoring the progress of Windows Update.
14 HDMI Port
You can connect a HDMI monitor to this port. Connecting a monitor directly to the TeraStation is only
supported for monitoring the progress of Windows Update.
15 eSATA Port
eSATA-compatible hard drives are available with this port. Turn the TeraStation off before connecting the
drives.
16 UPS Port
Connect to a UPS.
17 USB 3.0 Port
Compatible Buffalo USB 3.0 hard drives, USB memory devices, and USB UPSs can be connected. USB hubs are
not supported.
18 USB 2.0 Port
Compatible Buffalo USB hard drives, USB memory devices, and USB UPSs can be connected. USB hubs are not
supported.
19 LAN Port 2
This second Ethernet port may be used for network redundancy or backup. You may connect a second
TeraStation directly to this port for backup.
20 LAN Port 1
Use an Ethernet cable to connect this port to your network.
21 Power Connector
Use the included power cable to connect to an UPS, surge protector, or outlet.
22 Fan
Spins to avoid overheating inside. Do not block the fan.
23 Anti-Theft Security Slot
Use this slot to secure your TeraStation with a cable lock (not included).
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24 Link LED
Glows amber when the unit is connected to a network.
25 Act LED
This LED shows network activity. It blinks amber when the TeraStation is accessed over the network.
Opening Windows Storage Server
To connect Windows Storage Server, follow the procedure below.
Note: If using macOS, download and install "Microsoft Remote Desktop" from the Mac App Store.
1 Double-click the icon to start NAS Navigator2.
2 Right-click on your TeraStation's icon and choose Open Remote Desktop. For macOS, click the TeraStation's icon
while holding down the control key, then click Open Remote Desktop.
If the message "The identity of the remote computer cannot be verified. Do you want to connect anyway?" is
displayed, click Yes or Continue.
3 Enter the admin username and password and press the Enter key. The default username and password are
"Administrator" and "password".
Windows Storage Server will open in the remote desktop.
Changing Settings
Configuring Date and Time
1 Click the time in the system tray of Windows Storage Server.
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2 Click Change date and time settings - Change date and time, select the current date and time, and click OK.
Note: In the Internet Time tab, click Change settings, then select Synchronize with an Internet time server. The date and
time can be obtained automatically.
Creating a Shared Folder
No shared folders are configured by default. Before using the TeraStation, follow the procedure below to create one
or more shared folders.
This is an example to create a shared folder named "Share" in drive D, which anyone can access.
1 From the Windows Storage Server Start menu, open Administrative Tools, then double-click Computer
Management.
2 Click Shared Folders.
3 Right-click Shares and click New Share.
4 Click Next.
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5 Enter the path of an existing folder or a new folder, then click Next.
Notes:
• Enter "D:\Share" into the folder path to create the shared folder for the first time.
• If the message "The system cannot find the specified path. Do you want to create it?" is displayed, click Yes.
6 Enter a name for the share and a description (optional), then click Next.
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7 Click Customize permissions, then Custom.
8 Choose Everyone and select the "Allow" checkbox for "Change".
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9 In the Security tab, click Edit - Add.
10 Enter "Everyone" under "Enter the object names to select", then click OK.
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11 Choose "Everyone", then select the "Allow" checkbox for Modify.
12 Click OK - OK - Finish - Finish.
13 Click Local Users and Groups in Computer Management.
14 Double-click Users - Guest.
15 In the General tab, clear the "Account is disabled" checkbox, then click OK.
Notes:
Enable a guest account:
(1) From the Windows Storage Server Start menu, open Administrative Tools, then double-click Computer
Management.
(2) Click Local Users and Groups.
(3) Double-click Users - Guest.
(4) In the General tab, clear the "Account is disabled" checkbox, then click OK.
Enable access permissions:
(1) From the Windows Storage Server Start menu, open Administrative Tools, then double-click Computer
Management.
(2) Click Shared Folders.
(3) Double-click Shared, then the shared folder.
(4) In the Security tab, click Edit.
(5) From the Local Users and Groups list, add the users or groups that will be allowed access (the groups and users
must be created beforehand). To allow access for all users, add a guest and change Administrator's "Access
Permission" to "Full Control".
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Turning the TeraStation On and Off
Press the power button on the TeraStation to turn it on and off. Or you can turn off your TeraStation by following the
procedure below.
1 From the Windows Storage Server Start menu, point the cursor to the upper-right hand corner of the screen,
then click the icon.
2 Click the icon - Shut down.
3 Select the reason why you want to shut down, then click Continue.
When all the LEDs on the front of the TeraStation turn off, the shutdown process is complete.
Note: Always shut down the TeraStation before unplugging it. The TeraStation can be damaged if it is suddenly
unplugged without being powered down first.
Installing Antivirus Software
Installing antivirus software on the TeraStation is strongly recommended.
Connect a USB optical drive to the TeraStation's USB port, load the antivirus software CD into the optical drive, and
install the software.
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Chapter 2 Preinstalled Software
The following software is preinstalled on the TeraStation.
• RAID Builder
• Buffalo Dashboard
• Email Notification
• Buffalo Replication
• TeraStation Backup & Replication Folder Settings
RAID Builder
RAID Builder is used to create RAID arrays. See the "Managing Storage" section in chapter 3 for more details. To
launch RAID Builder, you must be logged in as a member of the Administrators group in Windows Storage Server.
Note: This software cannot be accessed by multiple users at the same time. Before launching it, make sure that it is
not being used by another user.
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Buffalo Dashboard
Buffalo Dashboard displays system information and dismounts hard drives. To launch it, double-click the Buffalo
Dashboard icon in the system tray.
Note: This software cannot be accessed by multiple users at the same time. Before launching it, make sure that it is
not being used by another user.
Items Descriptions
System Information
Product Name: Displays the model name of the TeraStation.
Computer Name: Displays the hostname of the TeraStation.
Domain Name: Displays the type of domain that the TeraStation is a
member of.
OS: Displays the type of Windows installed on the TeraStation.
OS Version: Displays the version of the OS.
Firmware: Displays the firmware version of the TeraStation.
Check for updates: Enables or disables checking for new firmware
releases. When a new firmware version is available, you will be
notified here.
Manufacturer: Displays "Buffalo Inc.".
Temperature Displays the temperature of the system.
Fan Displays the fan rpm.
Backup Displays the status of backup and replication.
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Items Descriptions
Network Information Displays IP addresses, subnet masks, default gateways, and link
speed.
Drive
Displays the status, drive numbers, names, capacity, and physical
sector sizes of each drive.
Options:
Shut down when the drive's temperature becomes abnormally
high: The TeraStation will automatically shut down if the drive gets
too hot.
ERROR Displays error or information codes. For more detail information, refer
to the "Errors and Statuses on Buffalo Dashboard" section below.
Note: "Options" and "Check for updates" functionalities are only available when logged in as an administrator.
Errors and Statuses on Buffalo Dashboard
Message Description Corrective Action
SYSTEM Error E11
Fan Failure An error occurred in the fan speed.
Check that no foreign objects or dust are
clogging the fan. If any foreign objects or
dust are found, use a pair of tweezers, air
duster, or another tool to remove them. If
the error is displayed again, contact Buffalo
technical support for assistance.
SYSTEM Error E12
Cooling Failure
A rise in the system temperature
may have exceeded the allowable
safety value.
Do not place objects in the area around
the TeraStation. Also, move the TeraStation
to a cool location. Make sure that the
TeraStation's fan is working normally.
HDx Error E16
HDx Not Found Unable to find hard drive X. Hard drive may be disconnected or may have failed.
HDx Broken E30
Replace the DISK
An error occurred, so hard drive
was removed from the RAID array. Replace hard drive.
SYSTEM I10
TOO HOT !
A rise in the system temperature
may have exceeded the allowable
safety value.
Move the TeraStation to a cool location. Do
not place objects in the area around the
TeraStation.
Operation I12
DEGRADE MODE Operating in degraded mode.
Check the drive where the error occurred
and replace it with a new hard drive. For
replacing method, refer to the "Hard Drive
Replacement Procedure" section in chapter 6.
RAID I18
x Drive Rebuilding
Resynchronizing drive in the array.
Note: Transfer speeds are slower
during the resynchronizing process.
Wait until the RAID resynchronization
finishes. It will take about 8–12 hours per
terabyte for a RAID 5 volume and 3–6 hours
per terabyte for a mirrored volume. This
message will disappear when the RAID
resynchronization finishes.
Replication I33
Replicate Failure
An error occurred during
replication.
From Buffalo Replication, click Sync to
execute resynchronization. If the error is
displayed again, contact Buffalo technical
support for assistance.
New Firmware I52
Available
A new firmware version has been
released. Update the firmware.
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Message Description Corrective Action
I54
Backup Failure A backup job has failed.
Make sure that the backup job is configured
correctly, and that the NAS is on and not in
standby mode. If the backup job still fails,
check the status of NAS, the network, and the
backup source and destination. Also, check
the backup log to see if any errors were
recorded.
Email Notification
Your TeraStation can send you email reports when settings are changed or an error occurs. See the "Email
Notification" section in chapter 5 for more details.
To launch Email Notification, you must be logged in as a member of the Administrators group in Windows Storage
Server.
Note: This software cannot be accessed by multiple users at the same time. Before launching it, make sure that it is
not being used by another user.
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Buffalo Replication
Your TeraStation can be synchronized with another TeraStation, replicating most data. See the "Replication" section
in chapter 4 for more details.
To launch Buffalo Replication, you must be logged in as a member of the Administrators group in Windows Storage
Server.
Note: This software cannot be accessed by multiple users at the same time. Before launching it, make sure that it is
not being used by another user.
TeraStation Backup & Replication Folder Settings
Before using it as a backup device on the network, configure your TeraStation in "TeraStation Backup & Replication
Folder Settings".
To launch TeraStation Backup & Replication Folder Settings, you must be logged in as a member of the
Administrators group in Windows Storage Server.
Note: This software cannot be accessed by multiple users at the same time. Before launching it, make sure that it is
not being used by another user.
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Items Descriptions
Label Enter a name for the backup or replication destination. When you
search for backup devices on the network, this name will appear.
Folder Specify a shared folder where backup data will be stored.
Backup Device Access Key
Enter the desired characters for a backup device access key. The
backup device access key may contain up to 8 alphanumeric
characters, hyphens (-), and underscores (_). The first character should
not be a symbol.
You may leave this field blank if you do not want a backup device
access key, but for security reasons we highly recommend entering
one for the shared folder. If a backup device access key is configured
for the shared folder, that folder will not show up as a target for
the replication destination or backup source or destination when
configuring a backup job on another Buffalo device unless it's
entered.
To remove a folder from the list of available backup targets, select the
folder and click this button.
Save Saves the settings.
Close Exits TeraStation Backup & Replication Folder Settings.
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