Buoy Labs buoy User manual

Quick Start Guide
buoy.ai

The rst complete
smart home device for
managing household
water use, detecng leaks
and shung o water
remotely.
What’s in the box?
• Buoy™ device
• Baery and charger
assembly
• 3/4” meter couplings (2)
• Rubber gaskets (6)
• Buoy Quick Start Guide
• Buoy Installaon Guide
• Buoy scker
• Buoy tape measure

1
Steps:
1. Charge your Buoy’s ba ery.
2. Download the app to your phone(s) and/or tablet(s).
3. Put the fully charged ba ery in your Buoy device.
4. Connect to your home’s WiFi.
5. Test the water shuto bu on in the app.
6. Install the Buoy and test again.
7. See your household water use.
A product of Buoy Labs™

2
1. Charge your Buoy’s baery.
• Connect the power supply and charging adaptor.
• Plug the baery into the adaptor end.
• Plug the power supply into a standard 110v wall outlet.
SECTION 1: BEFORE INSTALLATION
IMPORTANT:
Charge your Buoy
baery for 2 hours
before placing in
the Buoy.

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2. Download the Buoy app to your
phone(s) and/or tablet(s).
The Buoy app is how your Buoy communicates about your
water use, and where you turn o your water if there’s a leak.
Download the Buoy app from:
h ps://buoy.ai/download.
We sent you a welcome email with instruc ons for crea ng
your Buoy password. If you can’t  nd your welcome email,
contact us at h ps://support.buoy.ai
or call [phone].

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3. Place the fully charged ba ery in
your Buoy device.
• A er the ba ery is charged (within 2 hours), unplug it from
the charger and place it in your Buoy device.
• Press the black bu on to turn on your Buoy.
• You should see the LED light up.
Press to turn
on your Buoy
Slide in the ba ery
and then slide on
the ba ery door.
If the Buoy is charged and the white light in the Buoy
logo is s ll o , contact us at h ps://support.buoy.ai.

5
4. Connect to your home’s WiFi.
1. Sign in to the Buoy app from your
phone or tablet. The white light at
the top of the logo on your Buoy will
start blinking twice per second.
2. Follow the instruc ons in the app to
complete setup.
If the white light is fading in and out, or is
fl ashing red:
1. Press the black bu on on the end
of your Buoy device for at least 30
seconds. The light will be solid white for
about 20 seconds, then start blinking.
2. Follow the instruc ons in the app to complete setup.
Congratula ons! You’re connected! (Not connected? Let’s
troubleshoot. See page 13.)
Press to
wake
Buoy
The light is
the top part
of the “b” in
buoy

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5. Test the water shuto bu on in the
app.
Before you install your Buoy:
• Press the Valve bu on
at the bo om of the app
screen.
• Press “Yes, turn OFF my
water.”
• Within one minute you
will hear the valve quietly
close inside your Buoy
device.
• Press the “Yes, turn ON
my water” bu on and
within one minute the
valve will open.

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6. Install the Buoy and test again.
A licensed plumber can install your Buoy. While the plumber is
s ll on-site, repeat Step 5 and press the water shuto bu on in
the Buoy app.
To make sure your Buoy is capturing water
usage throughout your home:
• Turn on the cold water at a sink for
10 seconds.
• Check the app to see the water
event.
• Turn on the hot water at a sink for
10 seconds.
• Check the app to see the water event.
• Turn on an outdoor water spout.
• Check the app to see the water event.
If Buoy isn’t capturing some of your water use, talk to your
installer, or contact Buoy support at h ps://support.buoy.ai.
SECTION 2: AFTER INSTALLATION

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7. See your household water use –
but no leak alerts yet.
To avoid sending you false
alarms while Buoy learns how
your house uses water, for
the  rst two weeks, you won’t
receive leak no  ca ons.
You can help your Buoy learn
faster by recategorizing your
water use in the app.
To recategorize:
1. Select an uncategorized
water event (tap on
the bar in the graph or
the edit area below the
graph).
2. Select the correct
category (sink, shower,
etc.) from the dropdown
menu.

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By the end of two weeks, you will see your water usage
categorized and can receive leak alerts.

10
Understanding Buoy’s Lights
Solid white = Boong up
A solid white light on your Buoy means that the device is in
the process of boong up. This should last no more than 20
seconds.
White, blinking quickly = Ready to connect
A quickly blinking white light means your Buoy is ready for you
to connect to your home’s WiFi. To do this, see Connect to Your
Home WiFi Network on page 5).
White, fading in and out (breathing) = Normal
A white light slowly (once every two seconds) fading in and out
means the Buoy is connected to your network and ready to
start tracking your water usage.
Solid red = Water is shut o
A solid red light means the Buoy shuto valve is closed and you
have turned o the water to your home. To reopen the valve,
see “How do I turn my water back on?” on page 16.
Red, blinking = No WiFi
A blinking red light means that your Buoy has been

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communicang with your network, but is having trouble
connecng now. This could be because there is a problem
with the internet connecon at your locaon, or there is some
interference between the WiFi and the Buoy. If other devices
using your WiFi are connected and working, contact us at
hps://support.buoy.ai.
No light
To save power Buoy’s lights turn o aer about a minute. If
you’re not sure if Buoy has power, press the black buon on
the side of the Buoy. If a white light starts blinking slowly, your
Buoy is ne. If the white light is on and then quickly turns o,
you need to charge the baery.
Press to
turn on
your Buoy
The light is
the top part
of the “b” in
buoy

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Troubleshoong
My baery is charged, but Buoy isn’t “waking” when I
push the black buon.
Be sure your baery is securely placed. If it’s in and fully
charged but Buoy is sll not responding, contact us at
hps://support.buoy.ai.
I got an alert that my device is oine. What should I do?
A. Your Buoy has lost its connecon to your WiFi.
1. Press the black buon on the side of the Buoy device.
2. If the white light in the Buoy logo starts blinking
slowly, the connecon is ne.
3. If the white light is blinking quickly, it is trying to
connect to your WiFi network. Go to Connect to Your
Home WiFi Network on page 5).
Press to
turn on
your Buoy
The light is
the top part
of the “b” in
buoy

13
B. WiFi signal strength can vary, causing Buoy to connect
intermiently.
1. Check the signal strength in the “Property Details”
screen of the Buoy app.
2. If the signal is low, we recommend a WiFi extender
product closer to the Buoy.
3. Aer resolving WiFi issues, press the black buon on
the Buoy again.
If Buoy isn’t responding and is sll oine, contact us at
hps://support.buoy.ai.
How do I reset my Buoy’s WiFi connecon?
If you have changed your home WiFi or password, go to the
Buoy app and follow the instrucons to update your WiFi
informaon. The app will go through the setup process, and tell
you when to push the black buon on the side of your Buoy to
reset the connecon.

14
How do I turn my water back
on?
The app will show that your
water is o . You can turn water
back on at the Buoy itself or
from the app.
• From the app, click the
Valve icon at the bo om of
your app screen.
• From the Buoy, press the
red bu on on the side of
the device and hold for two
seconds.
The valve is closed and water is
o . Tap the blue bu on to turn on
the water to your property.
Press and hold for
two seconds to
turn on/o
valve.

15
Addional Help
Customer Service
hps://support.buoy.ai
1 [phone]
FAQs
buoy.ai/faq
Website
buoy.ai
Legal, Compliance, and other important informaon regarding
your Buoy device can be found in the Buoy app in Account
Sengs > Legal, or on our website at buoy.ai.

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My Notes
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© 2017 Buoy Labs, Inc.