Burg Wächter BWNVR-2411P User manual

Version 1.24/cko/1022/dt/A4
OPERATING INSTRUCTIONS
Ultra HD (e)PoE Network Video Recorder
Models:
BWNVR-2411P
BWNVR-31632Pi
SNVR-3842e
SNVR-31642e
SNVR-36444e

Operating Instructions
BWNVR-2411P, SNVR-3842e, SNVR-31642e, BWNVR-31632Pi, SNVR-36444e
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Dear Customer,
Thank you for choosing a BURG-GUARD quality product.
Please read these operating instructions carefully before using the unit for the first time and
be sure to follow all the instructions described here.
If you have any questions about commissioning or if you would like to make use of a
warranty or service, please contact your specialist dealer or contact us.
Additional information can also be found on our website:
www.burg-guard.com
Imprint:
The copyright of these operating instructions is the exclusive property of BURG-GUARD
GMBH.
Any reproduction, including on electronic data carriers, requires the written consent of BURG-
GUARD GMBH. Reprinting - even of extracts - is prohibited.
Errors and technical modifications excepted.
BURG-GUARD is a registered trademark of BURG-GUARD GMBH. Other company and
product names that may be mentioned are trademarks or registered trademarks or brands of
the respective owners.
© Copyright by: BURG-GUARD GMBH
Wormgermühle
58540 Meinerzhagen
Germany
www.burg-guard.com

Operating Instructions
BWNVR-2411P, SNVR-3842e, SNVR-31642e, BWNVR-31632Pi, SNVR-36444e
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Table of contents
About this manual...............................................................................................................................6
1. General........................................................................................................................................7
Spare parts and accessories .........................................................................................................10
2. Controls, displays and connections ............................................................................................11
2.1 Front view...........................................................................................................................11
2.2 Connections on the rear of the unit......................................................................................13
2.2.1 BWNVR-2411P................................................................................................................13
2.2.2 SNVR-3842P(e)...............................................................................................................13
2.2.3 SNVR-31642e .................................................................................................................14
2.2.4 BWNVR-31632Pi.............................................................................................................14
2.2.3 SNVR-36444e .................................................................................................................15
2.2.4 Alarm input and output.....................................................................................................16
2.2.4.1 Alarm input...............................................................................................................16
2.2.4.2 Alarm output.............................................................................................................17
3. Local commissioning..................................................................................................................18
3.1 Login...................................................................................................................................18
3.2 Calling up the main menu....................................................................................................19
3.3 Changing the menu language .............................................................................................19
3.4 Logout and switch off recorder............................................................................................19
3.5 Note on cameras.................................................................................................................20
3.6 Note on the first operation of BURG-GUARD cameras on the PoE port...............................20
4. Operating the recorder...............................................................................................................21
4.1 Operating the recorder with the mouse................................................................................21
4.2 Operating the Recorder with the IR Remote Control............................................................22
5. Functional description................................................................................................................23
5.1 Live view.............................................................................................................................23
5.1.1 Event Display...............................................................................................................23
5.1.2 Calling up the menu bar...............................................................................................23
5.2 Access to the quick menu via right mouse button ................................................................25
5.2.1 View(s).........................................................................................................................25
5.2.2 PTZ control..................................................................................................................26
5.2.3 Fisheye........................................................................................................................30
5.2.4 Auto Focus...................................................................................................................31
5.2.5 Camera........................................................................................................................32
5.2.6 Search.........................................................................................................................32
5.2.7 Manual.........................................................................................................................32
5.2.8 Camera Settings..........................................................................................................33
5.2.9 Main menu...................................................................................................................33
5.3 Calling up the navigation bar...............................................................................................34
5.4 USB Auto Pop-up................................................................................................................35
6. Settings via the main menu........................................................................................................36
6.1 Main menuLive ...............................................................................................................37
Navigation bar............................................................................................................................38
6.2 Main menuPlayback View...............................................................................................40
6.2.1 Main menuPlayback Bookmark................................................................................43
6.2.2 Main menuPlayback BookmarkSet marker...........................................................43
6.2.3 Main menuPlayback BookmarkSearch marker .....................................................44
6.2.4 Main menuPlayback BookmarkEdit/remove marker..............................................45

Operating Instructions
BWNVR-2411P, SNVR-3842e, SNVR-31642e, BWNVR-31632Pi, SNVR-36444e
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6.3 Main menuAIVA..............................................................................................................46
6.3.1 Main menuAIVAIntelligent search.........................................................................46
6.3.1.1 Face recognition.......................................................................................................46
6.3.1.2 Face recognition.......................................................................................................47
6.3.1.3 IVA / AIVA................................................................................................................48
6.3.1.4 Person recognition....................................................................................................49
6.3.1.5 Vehicle detection......................................................................................................50
6.3.1.6 Non-motorised vehicles ............................................................................................51
6.3.1.7 Census of persons....................................................................................................52
6.3.1.8 Heatmap...................................................................................................................52
6.3.2 Main menuAIVAParameters (Camera Remote Setup)..........................................52
6.3.2.1 IVA Plan...................................................................................................................53
6.3.2.2 Face recognition.......................................................................................................54
6.3.2.3 Face recognition.......................................................................................................55
6.3.2.4 IVA...........................................................................................................................56
6.3.2.5 AI/KI VA....................................................................................................................59
6.3.2.6 People counting / queue...........................................................................................60
6.3.2.7 Heatmap...................................................................................................................61
6.3.2.8 Vehicle number plate recognition..............................................................................63
6.4 Main menuAlarm(s).........................................................................................................65
6.4.1 Main menuAlarm(s)Alarm Info..............................................................................65
6.4.2 Main menuAlarm(s)Alarm.....................................................................................66
6.4.3 Main menuAlarm(s)Alarm input............................................................................66
6.4.4 Main menuAlarm(s)Alarm output..........................................................................68
6.4.5 Main menuAlarm(s)Motion detection....................................................................69
6.4.5.1 Main menuAlarm(s)Motion detection Motion..................................................69
6.4.5.2 Main menuAlarm(s)Motion detectionVideo loss.............................................70
6.4.5.3 Main menuAlarm(s)Motion detectionSabotage..............................................70
6.4.5.4 Main menuAlarm(s)Motion detectionScenes Change....................................71
6.4.5.5 Main menuAlarm(s)Motion detectionPIR alarm.............................................71
6.4.5.6 Main menuAlarm(s)Audio Analysis ...................................................................72
6.4.5.7 Main menuAlarm(s)Thermal image AI Alarms...................................................72
6.4.5.8 Main menuAlarm(s)AbnormalityHDD............................................................73
6.4.5.9 Main menuAlarm(s)AbnormalityNetwork.......................................................73
6.4.5.10 Main menuAlarm(s)AbnormalityUser.............................................................74
6.4.5.11 Main menuAlarm(s)AnomalyDevice..............................................................74
6.5 Main menuPOS (Point of Service)...................................................................................75
6.5.1 Main menuPOS (Point of Service)POS Search.....................................................75
6.5.2 Main menuPOS (Point of Service)POS Setup.......................................................75
6.6 Main menuApplication.....................................................................................................76
6.6.1 Main menuApplicationLog....................................................................................76
6.6.2 Main menuApplicationInformation ........................................................................76
6.6.3 Main menuApplicationNetwork.............................................................................78
6.6.4 Main menuApplicationNetwork Load ....................................................................79
6.6.5 Main menuApplicationNetwork Test .....................................................................79
6.6.6 Main menuApplicationSystem maintenance .........................................................80
6.7 Main menuApplicationBackup.....................................................................................82
6.8 Main menuDisplay ..........................................................................................................84
6.8.1 Main menuDisplayDisplay....................................................................................84
6.8.2 Main menuDisplayTour........................................................................................85
6.8.3 Main menuDisplayUser-defined display................................................................86
6.9 Main menuAudio.............................................................................................................87
6.9.1 Main menuAudioFile manager..............................................................................87
6.9.2 Main menuAudioSchedule ...................................................................................87
6.9.3 Main menuAudioBroadcast ..................................................................................88
6.10 Main menuLog off / Shut down ....................................................................................89
6.11 Main menuAdministrationCamera............................................................................90
6.11.1 Main menuAdministrationCameraIntegrate devices..........................................90

Operating Instructions
BWNVR-2411P, SNVR-3842e, SNVR-31642e, BWNVR-31632Pi, SNVR-36444e
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6.11.2 Main menuAdministrationCameraImage settings..............................................93
6.11.3 Main menuAdministrationCameraOverlay ........................................................94
6.11.4 Main menuAdministrationCameraAudio/video..................................................94
6.11.5 Main menuAdministrationCameraCamera name ..............................................95
6.11.6 Main menuAdministrationCameraPoE..............................................................96
6.11.7 Main menuAdministrationCameraPTZ Setup....................................................97
6.12 Main menuAdministrationNetwork............................................................................97
6.12.1 Main menuAdministrationNetworkTCP/IP.........................................................98
6.12.2 Main menuAdministrationNetworkPort Setup....................................................99
6.12.3 Main menuAdministrationNetwork3G/4G........................................................100
6.12.4 Main menuAdministrationNetworkPPPoE.......................................................101
6.12.5 Main menuAdministrationNetworkDDNS........................................................102
6.12.6 Main menuAdministrationNetworkUPnP.........................................................104
6.12.7 Main menuAdministrationNetworkE-mail........................................................105
6.12.8 Main menuAdministrationNetworkFTP setting................................................106
6.12.9 Main menuAdministrationNetworkSNMP........................................................107
6.12.16 Main menuAdministrationNetwork802.1x....................................................113
6.12.17 Main menuAdministrationNetworkIP Filter...................................................114
6.13 Main menuAdministrationMemory......................................................................115
6.13.1 Main menuAdministrationMemoryMemory General ........................................115
6.13.2 Main menuAdministrationMemorySchedule....................................................116
6.13.3 Main menuAdministrationStorageHDD Manager ............................................118
6.13.4 Main menuAdministrationMemoryHDD (hard disk) .........................................119
6.13.5 Main menuAdministrationMemoryRecording ..................................................119
6.13.6 Main menuAdministrationMemoryHDD Detected............................................120
6.13.7 Main menuAdministrationMemoryRecording Estimation.................................121
6.13.8 Main menuAdministrationStorageFTP............................................................122
6.14 Main menuAdministrationSystem .......................................................................123
6.14.1 Main menuAdministrationSystemGeneral settings..........................................123
6.14.2 Main menuAdministrationSystemRS232.........................................................126
6.14.3 Main menuAdministrationSystemSecurity.......................................................127
7. Network access........................................................................................................................131
7.1 Remote Access: Accessing the Recorder via the Web.......................................................131
7.1.1 Establishing a network connection.................................................................................131
7.1.2 Login via the web...........................................................................................................131
7.1.3 Finding a device in the network......................................................................................131
7.1.4 Manual entry of the IP address via the web browser:..................................................132
7.1.5 Login..........................................................................................................................133
7.1.6 Security......................................................................................................................134
7.1.6.1 System services .....................................................................................................135
7.1.6.2 Attack defence........................................................................................................137
7.1.6.3 CA Certificate.........................................................................................................139
7.1.6.4 Audio/Video Encryption...........................................................................................141
7.1.6.5 Safety warning........................................................................................................141
8. Remote connections ................................................................................................................142
8.1 BURGcam App - P2P...........................................................................................................142

Operating Instructions
BWNVR-2411P, SNVR-3842e, SNVR-31642e, BWNVR-31632Pi, SNVR-36444e
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About this manual
This manual is intended to assist in the use of the recorders described.
These operating instructions are subject to strict quality control. However, no guarantee can
be given that it does not contain errors. Changes may be made to the operating instructions
without prior notice.
Note: Different firmware versions can, among other things, lead to deviating menu structures
or operation and to altered function sequences compared to the manual or the previous
version.
Before using this recorder, read this manual carefully. Keep this manual in a safe place for
future use. Check that all the components of the recorder have been supplied. If any
components are missing, do not operate the recorder and contact your dealer. Do not
attempt to repair a defective recorder yourself; only have repairs carried out by qualified
personnel!
Improper handling of the appliance will invalidate any warranty claim.

Operating Instructions
BWNVR-2411P, SNVR-3842e, SNVR-31642e, BWNVR-31632Pi, SNVR-36444e
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1. General
Please read this manual carefully before operating the unit and keep it as a reference book
for later.
Safety instructions and precautions
Ingress of liquids or objects
Make sure that no moisture or objects can enter the unit.
Lithium battery
Caution! There is a risk of explosion if the lithium battery (RTC battery) is incorrectly
connected. Replace the battery only with identical or equivalent components recommended
by the manufacturer. When disposing of used batteries, follow the manufacturer's
instructions.
CE guidelines
This appliance complies with the CE directives.
If you require an EC Declaration of Conformity for this appliance, please send a request to: BURG-
[e-mail]
Caution:
Changes and modifications not expressly approved by the competent licensing authority
could void the user's authority to operate the equipment.
VORSICHT
LEBENSGEFAHR
NICHT ÖFFNEN
VORSICHT: SETZEN SIE SICH NICHT DER
GEFAHR EINES ELEKTRISCHEN SCHLAGES
AUS UND ÖFFNEN SIE NICHT DIE
GEHÄUSEABDECKUNG ODER DIE
GERÄTERÜCKSEITE.
IM GERÄTEINNERN BEFINDEN SICH KEINE
KOMPONENTEN, DIEGEWARTET WERDEN
MÜSSEN.
ÜBERLASSEN SIE WARTUNGSARBEITEN
QUALIFIZIERTEM PERSONAL.

Operating Instructions
BWNVR-2411P, SNVR-3842e, SNVR-31642e, BWNVR-31632Pi, SNVR-36444e
_________________________________________________________________________________
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Cyber Security Information
BURG-WÄCHTER KG follows standard industry practice in product / software testing and
dealing with any vulnerabilities found in products and product software in order to minimise
the risk to customers. Unfortunately, a complete security of products, software and services,
which are created and tested to the best of our knowledge and belief, cannot be completely
guaranteed to be free of errors that cannot be overcome by possibly malicious attackers.
This applies not only to BURG-WÄCHTER devices, but rather to the general public of
networkable devices that have communication interfaces and services. BURG-WÄCHTER
KG can guarantee that we will endeavour to reduce the risk to a minimum.
Vulnerability remediation is an ongoing process, as new vulnerabilities, including in network
protocols and services, are always being found and cannot be completely ruled out.
If you have any questions about the product or its setup, please contact:
[e-mail]
GDPR
When video security systems are used, personal data is collected, processed and used in
automated form. Such data is protected by the GDPR, which is an EU regulation that applies
directly in Germany.
The operator of the system is responsible for the operation and processing of the data. When
installing the video security system, suitable technical and organisational measures must be
taken to protect the personal rights of the persons concerned.

Operating Instructions
BWNVR-2411P, SNVR-3842e, SNVR-31642e, BWNVR-31632Pi, SNVR-36444e
_________________________________________________________________________________
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Setup and installation
On-site installation should only be carried out by qualified personnel and must comply
with local specifications and regulations.
Never operate the unit near water, in dusty rooms or rooms with extremely high
humidity. The unit could otherwise be damaged.
Openings on the unit are for ventilation and protect against overheating. These openings
must never be covered or blocked. The unit may only be installed in a rack if sufficient
ventilation can be ensured. Overheating can lead to damage to the unit.
When connecting the operating voltage, ensure that the polarity is correct. Incorrect
connection may result in damage to or destruction of the unit.
Only the power source indicated on the type plate may be used. If you are not sure
whether the power supply available at the installation site can be used, ask your
electrical installer. Only use the enclosed cables, power supply units or adapters or the
expressly recommended accessories.
Repair and maintenance
Before any cleaning, the appliance must be switched off and the plug removed from the
mains socket. The unit may only be cleaned with a slightly damp cloth. Do not use harsh
cleaning agents or spray cans. The use of harsh solvents such as thinner or petrol may
damage the surface of the housing.
In case of damage to the unit or the cables, switch off the unit immediately and
disconnect it from the operating voltage without delay. Take the unit to a specialist
workshop in the event of the following damage:
oIn case of damage to the power supply cable
oif a liquid has been spilled on the unit or an object has entered the unit
oif the unit has been exposed to water or any other liquid
oif the unit does not work properly despite following the instructions in these
operating instructions. Only the controls described in the operating
instructions may be adjusted. Incorrect settings on all other controls can
damage the unit.
oif the unit has fallen to the floor or if the housing has been damaged
oif the unit falls significantly below the required performance values
Never attempt to carry out maintenance work yourself as you may expose yourself to
dangerous voltages. Leave this maintenance work to qualified personnel.
Attention:
Opening the housing will inevitably invalidate the warranty. Therefore, please
do not carry out any work on the unit yourself, but contact your specialist
dealer.
In digital video recorders, the hard disk is essentially the component that is subject to
natural wear and tear. Here too, after approx. 8,000 to 10,000 hours of operation, signs
of wear and tear may appear and malfunctions may occur. We therefore recommend
replacing the hard disk at regular intervals to ensure trouble-free operation. Furthermore,
we recommend that the fans installed in the unit be regularly cleaned of dust and dirt in
order to avoid malfunctions due to overheating etc. If you have any questions on this
subject, we will be happy to help you.

Operating Instructions
BWNVR-2411P, SNVR-3842e, SNVR-31642e, BWNVR-31632Pi, SNVR-36444e
_________________________________________________________________________________
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Attention: Wear of mechanical components
We hereby expressly point out that every recording device, be it an analogue
or a digital device, is subject to natural wear and tear. Every recording device
contains mechanical parts that - as with any other device - must be
maintained or checked regularly. This applies in particular to products that
have been developed for continuous use.
Spare parts and accessories
Do not use any additional devices that have not been recommended by the
manufacturer of the unit. These can affect the functionality of the appliance and, in the
worst case, cause injuries due to electric shock or cause a fire due to a short circuit.
Only parts approved by the manufacturer or those with identical performance data may
be used as spare parts. Unapproved spare parts may cause damage to persons (electric
shock) and to the appliance (fire).