BZB Gear BG-4KND-12XUHP User manual

BG-4KND-12XUHP
4K UHD PTZ CAMERA
User Manual

1
Attention
This manual introduces functions, installations and operations for this 4K camera in detail. Please read this
manual carefully before installation and use.
1. Caution
1.1 Avoid damage to product caused by heavy pressure, strong vibration or immersion during transportation,
storage and installation.
1.2 Housing of this product is made of organic materials. Do not expose it to any liquid, gas or solids which may
corrode the shell.
1.3 Do not expose the product to rain or moisture.
1.4 To prevent the risk of electric shock, do not open the case. Installation and maintenance should only be carried
out by qualified technicians.
1.5 Do not use the product beyond the specified temperature, humidity or power supply specifications.
1.6 Wipe it with a soft, dry cloth when cleaning the camera lens. Wipe it gently with a mild detergent if needed. Do
not use strong or corrosive detergents to avoid scratching the lens and affecting the image.
1.7 This product contains no parts which can be maintained by users themselves. Any damage caused by
dismantling the product by user without permission is not covered by warranty.
2. Electrical Safety
Installation and use of this product must strictly comply with local electrical safety standards.
The power supply of the product is ±12V, the max electrical current is 2A.
3. Install
3.1 Do not rotate the camera head violently, otherwise it may cause mechanical failure.
3.2 This product should be placed on a stable desktop or other horizontal surface. Do not install the product
obliquely, otherwise it may display inclined image.
3.3 Ensure there are no obstacles within rotation range of the holder.
3.4 Do not power on before completing the install.
4. Magnetic Interference
Electromagnetic fields at specific frequencies may affect the video image. This product is Class A. It may cause
radio interference in household application. Appropriate measure is required.

2
Content
1. CAMERA INSTALLATION............................................................................................................................. 4
1.1 CAMERA INTERFACES................................................................................................................................... 4
1.2 POWER-ON INITIAL CONFIGURATION ............................................................................................................ 4
1.3 VIDEO OUTPUT............................................................................................................................................ 5
1.4 MOUNTING BRACKETS................................................................................................................................. 5
2. PRODUCT OVERVIEW .................................................................................................................................. 7
2.1 PRODUCT INTRODUCTION............................................................................................................................. 7
2.1.1 Dimension............................................................................................................................................ 7
2.1.2 Accessories........................................................................................................................................... 8
2.2 MAIN FEATURES .......................................................................................................................................... 8
2.3 TECHNICAL PARAMETERS............................................................................................................................. 8
2.4 INTERFACES INSTRUCTION ......................................................................................................................... 10
2.4.1 External Interface ............................................................................................................................... 10
2.4.2 RS-232 Interface..................................................................................................................................11
3. APPLICATION INSTRUCTION .................................................................................................................... 13
3.1 VIDEO OUTPUT.......................................................................................................................................... 13
3.1.1 Power-On Initial Configuration........................................................................................................... 13
3.1.2 Video Output...................................................................................................................................... 13
3.2 REMOTE CONTROL..................................................................................................................................... 13
3.2.1 MATCH CODE FOR WIRELESS REMOTE CONTROL..................................................................................... 13
3.2.2 Keys Introduction for IR Remote Control ........................................................................................... 14
3.3 MENU INTRODUCTION................................................................................................................................ 17
3.3.1 Main Menu......................................................................................................................................... 17
3.3.2 System Setting.................................................................................................................................... 18
3.3.3 Camera Setting................................................................................................................................... 19
3.3.4 P/T/Z.................................................................................................................................................. 22
3.3.5 Video Format...................................................................................................................................... 23
3.3.6 Version............................................................................................................................................... 23
4. NETWORK CONNECTION .......................................................................................................................... 24
4.1 CONNECTION MODE................................................................................................................................... 24
4.2 WEB BROWSER LOGIN ............................................................................................................................... 26
4.2.1 Web Client.......................................................................................................................................... 26
4.2.2 Preview.............................................................................................................................................. 26
4.2.3 Playback............................................................................................................................................. 27
4.2.4 Configuration ..................................................................................................................................... 27
4.2.5 Video Configuration ........................................................................................................................... 28
4.2.6 Network Configuration....................................................................................................................... 30

3
4.2.7 System Configuration......................................................................................................................... 31
4.2.8 Logout................................................................................................................................................ 32
5. SERIAL PORT COMMUNICATION AND CONTROL.................................................................................. 33
5.1 VISCAPROTOCOL LIST ............................................................................................................................. 33
5.1.1 VISCA Protocol Return Command ..................................................................................................... 33
5.1.2 VISCA Protocol Control Command.................................................................................................... 33
5.1.3 VISCAPROTOCOL INQUIRY COMMAND................................................................................................... 36
5.2 PELCO-D PROTOCOL COMMAND LIST......................................................................................................... 38
5.3 PELCO-PPROTOCOL COMMAND LIST ......................................................................................................... 38
6. MAINTENANCE AND TROUBLESHOOTING ............................................................................................ 39
6.1 CAMERA MAINTENANCE............................................................................................................................ 39
6.2 TROUBLESHOOTING ................................................................................................................................... 39
7. WARRANTY.................................................................................................................................................. 41
8. MISSION STATEMENT................................................................................................................................. 41
COPYRIGHT STATEMENT .............................................................................................................................. 42

4
1. Camera Installation
1.1 Camera Interfaces
Figure 1.1 Product Interfaces
1. Remote Control Receiving Indicator 8. Rotary DIP Switch
2. Camera Lens 9. RS232 Control Interface (input)
3. Tripod Screw Hole 10. RS232 Control Interface (output)
4. Screw Hole for Tripod 11. RS422/RS485 Input
5. Power Switch 12. Audio Input Interface
6. DC12V Input Power Supply Socket 13. USB 3.0 Interface
7. LAN Port 14. HDMI Output Interface
1.2 Power-on Initial Configuration
1) Power-on: Connect DC12V power supply adapter with power supply socket
2) Initial Configuration: The remote control receiving indicator flashes after powering on. The pan-tilt first turns
left and then turns to the HOME position (both the horizontal and vertical positions are in the middle), while the
movement first shrinks and then stretches. When remote control receiving indicator stops flashing, the
self-checking is completed.
Notes:
1) After power on and self-checking, the camera will automatically return to the preset 0 position if it is pre-set.
2) The default address for the IR remote control is 1#. If the menu is restored to factory defaults, the remote
control default address will restore to 1#.

5
1.3 Video Output
1) Network output
a. Network cable connection: as shown in Figure 1.1 label 7.
b. Webpage Login: open your browser and enter 192.168.5.163 (factory default) in the address bar; press
Enter to enter into the login page, click on the “player is not installed, please download and install!" and
follow the installation steps for installation. Then enter the username admin and password admin (factory
defaults). Press Enter to enter into the preview page, users can carry out PTZ control, video recording,
playback, configuration, and other operations.
2) HDMI Video Output
a. HDMI video cable connection: as shown in Figure1.1 label 14.
b. Connect the camera and the monitor via HDMI video cable, and the video output is available after the
camera self-test.
3) USB3.0 Video Output
a. USB 3.0 video cable connection: as shown in Figure1.1 label 13.
b. Connect the camera and the computer via USB3.0 video cable, open the video software, and select the
image device to output the video.
1.4 Mounting Brackets
Notes:
Ceiling or wall mounting brackets can only be mounted on template and concrete wall.
For safety reasons, plasterboard is not recommended.
1）Wall Mounting

6
2）Ceiling Mounting

7
2. Product Overview
2.1 Product Introduction
2.1.1 Dimension
Figure 2.1 Product Dimension

8
2.1.2Accessories
2.2 Main Features
This series camera is a new UHD 4K camera with 12X optical zoom and 80.4° wide angle lens. It has perfect
functions, superior performance and rich video output interfaces. Featuring with advanced ISP processing
algorithms, offering vivid and high-resolution video with a strong sense of depth and fantastic color rendition.
4K UHD Resolution: 1/2.5 inch high-quality SONY CMOS sensor. Resolution is up to 4K with frame rate up
to 60fps.
Dual Stream Output: USB can support the main stream and sub stream output at the same time, and can
meet the needs of near-end and far-end.
Optical Zoom Lens: 12X optical zoom lens and 80.4° wide angle lens.
Rich and Perfect Interfaces:Support HDMI, USB 3.0, LAN, and output 4K audio and video at the same
time.
Leading Auto Focus Technology: Fast, accurate and stable auto focusing technology.
Low Noise and High SNR: Super high SNR image is achieved with low noise CMOS. Advanced 2D/3D
noise reduction technology further reduces the noise while ensuring high image clarity.
Multiple Audio/Video Compression Standards: LAN interface supports H.264/H.265 video compression,
USB3.0 interface supports MJPG, H264, YUY2, NV12, H265; support AAC, MP3 and G.711A audio
compression, 8000, 16000, 32000, 44100, 48000 sampling frequency.
Multiple Network Protocol: Supports NDI, ONVIF, GB/T28181, RTSP, RTMP protocols; Support RTMP
push mode, easy to be connected to streaming server (Wowza, FMS); Support RTP multicast mode; Support
network full command VISCA control protocol.
Control Interface: RS422 input (compatible with RS485), RS232 input/output, RS232 (cascade connection)
Multiple Control Protocol: Support VISCA, PELCO-D, PELCO-P protocols; Support automatic
identification protocols.
Multiple presets: Up to 255 presets (10 presets via remote control).
Multiple Application: Online-education, Lecture Capture, Webcasting, Video conferencing, Tele-medicine,
Unified Communication, Emergency command and control systems, etc.
2.3 Technical Parameters
Camera Parameters
Optical Zoom
12X
f=3.85 mm～43.06 mm ±5%
View Angle
Parallel: 7.59˚（N）～ 80.4˚（W）
Vertical: 4.6˚（N）～ 50.0˚（W）
AV
F1.8 ～F3.56±5%
Standard Accessories
Optional Accessories
Power adapter
Wireless Remote Control
IR Remote Control
Wall Mount
RS232 Cable
Ceiling Mount
User Manual
USB3.0 Cable

9
Sensor
1/2.5inch SONY CMOS sensor
Effective Pixels
8.51M megapixel 16：9
Video Format
HDMI video format
4KP@60fps/4KP@50fps/4KP@30fps/4KP@25fps/1080P@60fps/1080P@50fps/1080
I@60fps/1080I@50fps/1080P@30fps/1080P@25fps/720P@60fps/720P@50fps
USB3.0 interface video format
YUY2/NV12:
1920×1080@30/25fps/1280×720@30/25fps/960×540@30/25fps/640×360@30/25fps/
640×480@30/25fps/320×176@30/25fps
MJPEG/H.264/H.265:
3840×2160@30/25fps/1920×1080@30/25fps/1280×720@30/25fps/960×540@30/25fps
/640×360@30/25fps/640×480@30/25fps/320×176@30/25fps
USB3.0 is compatible with USB2.0 video format
YUY2/NV12:
640×360@30/25fps/640×480@30/25fps/320×176@30/25fps
MJPEG/H.264/H265:
3840×2160@30/25fps/1920×1080@30/25fps/1280×720@30/25fps/960×540@30/25fp
s/640×360@30/25fps/640×480@30/25fps/320×176@30/25fps
Minimum
Illumination
0.05Lux (F1.8, AGC ON)
DNR
2D﹠3D DNR
White Balance
Auto / Manual/ One Push/ Specify color temperature
Focus
Auto/Manual/One Push Focus
Exposure Mode
Auto/Manual/Shutter priority/Aperture priority/brightness priority
Aperture
F1.8 ～F11 CLOSE
Shutter Speed
1/25～1/10000
BLC
ON/OFF
WDR
OFF/ Dynamic level adjustment
Video
Adjustment
Brightness, Color, Saturation, Contrast, Sharpness, B/W mode, Gamma curve
SNR
≥50dB
Input/Output Interface
Video
Interfaces
HDMI, LAN(POE), USB3.0（TypeB compatible with USB2.0）, A-IN, RS232-IN,
RS232-OUT, RS422（compatible with RS485）, Rotary DIP switch, DC12V Power Supply,
Power Switch
Video
Compression
Format
LAN Interface: H.264, H.265
USB 3.0 Interface: MJPG, H264, YUY2, NV12, H265
Audio Input
Interface
Double track 3.5mm linear input
Audio Output
Interface
HDMI, LAN, USB3.0
Audio
Compression
Format
AAC, MP3, G.711A
Network
Interface
10M/100M/1000M Adaptive Ethernet port, support POE power supply, support audio and
video output
Network
Protocols
NDI, RTSP, RTMP, ONVIF, GB/T28181; Network VISCA control protocol；
Support remote upgrade, reboot and reset
Control
Interface
RS232-IN, RS232-OUT, RS422 compatible with RS485

10
Serial
Communicatio
n protocol
VISCA/Pelco-D/Pelco-P
Baud Rate: 115200/38400/9600/4800/2400
USB
Communicatio
n Protocol
UVC (Video), UAC (Audio)
Power
Interface
HEC3800 outlet (DC12V)
Supply Adapter
AC110V~AC220V to DC12V/2.5A
Input Voltage
DC12V±10%
Input Current
<1A
Power
Consumption
<12W
PTZ Parameter
Pan Rotation
-110°～+110°
Tilt Rotation
-30°～+30°
Pan Control
Speed
0.1°/s～100°/s
Tilt Control
Speed
0.1°/s～70°/s
Preset Speed
Pan: 78.8°/s, Tilt: 31.7°/s
Preset Number
255 presets (10 presets via remote control)
Other Parameter
Stored
Temperature
-10℃～+60℃
Storage
Humidity
20%～95%
Working
Temperature
-10℃～+50℃
Working
Humidity
20%～80%
Dimension
220(L)mm*144mm(W)*159mm(H)
Weight
1.7kg
Application
Indoor
Accessories
Package
Power Supply, RS232 Control Cable, USB3.0 Cable, IR Remote Control, User Manual
Optional
Accessories
Ceiling / Wall Mount (sold separately)
2.4 Interfaces Instruction
2.4.1 External Interface

11
Figure2.5 Wiring Diagram
2.4.2 RS-232 Interface
1）RS-232 Interface Definition
Connection to PC or Camera Controller
Camera
WindowsDB-9
1.DTR
1.DCD
2.DSR
2.RXD
3.TXD
3.TXD
4.GND
4.DTR
5.RXD
5.GND
6.GND
6.DSR
7.IR OUT
7.RTS
8.NC
8.CTS
9.RI

12
2）RS-232 Mini-DIN 8-pin Port Definition
3）RS232(DB9) Port Definition
4) VISCA networking as shown below
Camera cascade connection
Camera 1
Camera 2
1.DTR
1.DTR
2.DSR
2.DSR
3.TXD
3.TXD
4.GND
4.GND
5.RXD
5.RXD
6.GND
6.GND
7.IR OUT
7.OPEN
8. NC
8.OPEN
NO.
Port
Definition
1
DTR
Data Terminal Ready
2
DSR
Data Set Ready
3
TXD
Transmit Data
4
GND
Signal Ground
5
RXD
Receive Data
6
GND
Signal Ground
7
IR OUT
IR Commander Signal
8
NC
No Connection
NO.
Port
Definition
1
DCD
Data Carrier Detect
2
RXD
Receive Data
3
TXD
Transmit Data
4
DTR
Data Terminal Ready
5
GND
System Ground
6
DSR
Data Set Ready
7
RTS
Request to Send
8
CTS
Clear to Send
9
RI
Ring Indicator

13
3. Application Instruction
3.1 Video Output
3.1.1 Power-On Initial Configuration
The remote control receiving indicator flashes after power on. The pan-tilt turns left and then turns to the HOME
position (both the horizontal and vertical positions are in the middle), while the movement first shrinks and then
stretches. When the remote control receiving indicator stops flashing, the self-checking is complete. After power
on and self-checking, the camera will automatically return to the preset 0 position if it is pre-set.
3.1.2 Video Output
Connect to the video output cable: the user can refer to Figure 1.1 product interfaces.
1) Network output: connect this product and your computer via network cable. Open a web browser, enter the
camera IP address (factory default: 192.168.5.163) in the address bar, then input a username and password (factory
defaults are “admin”) in the login page. You will enter the preview page and the camera image will display.
(Note: If you forget your username/password/IP address, you can manually restore the default by the RESET key
at the bottom of the machine.)
2) HDMI output: Connect the monitor with the corresponding video output interface.
3) USB3.0 output: Connect the camera with the computer USB3.0 interface (blue), open the Device Manager to
see whether there is an imaging device and whether the Universal Serial Bus controllers recognize the USB3.0
device. After properly identified, open the software, choose the imaging device, and then it will output the image.
4) USB3.0 compatible with USB2.0 output: Connect the camera with a computer USB2.0 interface (black), open
the Device Manager to see whether there is an imaging device and whether the Universal Serial Bus controllers
recognize USB3.0/USB2.0 device. After properly identified, open the software, choose the imaging device, and
then it will output the image.
3.2 Remote Control
3.2.1 Match Code for Wireless Remote Control

14
One to One Code Matching:
Press the "set" and "*" keys combined for 3 seconds, LED indicator starts flashing. Camera
receives the signal and powers on, LED indicator will go off if code matches successfully.
The camera can be controlled by this wireless remote control only after one to one code
pairing. Otherwise please clear the code matching of this remote control, or use other remote
control to pair with the camera again.
If one to one code matching failed, the red LED light flashes for 20 seconds and then goes
off, camera will stop code match and turn on sleep mode; Press any key to wake up the
camera and re-match code.
Note: After code matching successfully, please select the camera address to control it.
Clear Code:
Press the "set" and "*" keys combined for 3 seconds, LED indicator starts flashing. Camera
will power off and on, the LED indicator will go off if clear code is successful.
Sleep Mode and Wake Up:
Press any key to wake up the camera from sleep mode.
3.2.2 Keys Introduction for IR Remote Control
1) In this manual, “press the key” means a click rather than a long-press, and a special note will be given if a
long-press for more than one second is required.
2) When a key-combination is required, do it in sequence. For example, 【*】+【#】+【F1】means press 【*】
first, then press 【#】, then press【F1】.
1. Standby Key
The camera enters standby mode if long press 3s on standby key;
Long press 3s again on the standby key, the camera will self-check again and return to HOME position (If preset 0
position is set, the camera will return to preset 0 position).
2. Camera Selection
Select the camera address to control.

15
3. Focus Control
Auto: auto focus mode
Manual: manual focus mode
Focus + (near): Press【FOCUS +】key (Valid only in
manual focus mode)
Focus - (far): Press【FOCUS -】key (Valid only in
manual focus mode)
Press and hold the keys: focusing action will continue
until the key is released.
4. Zoom Control
ZOOM +: press【ZOOM +】key to zoom in
ZOOM - : press 【ZOOM -】key to zoom out
Press and hold the keys: focusing action will continue
until the key is released.
5. Set and Clear Presets
Set Preset: press 【SET PRESET】button, and then
press the number key 0-9 to set preset positions.
Note: 10 presets via remote control.
Call Preset: Press a number key 0-9 directly to call a
preset position.
Clear Preset: press 【CLEAR PRESET】button, and
then press the number key 0-9 to clear preset positions.
Note : press the【#】key three times continually to
clear all presets.

16
6. Pan/Tilt Control
Up: press Down: press
Left: press Right: press
Back to middle position: press“【HOME】”
Press and hold the up/down/left/right key, the pan/tilt
movements will move from slow to fast, until it gets to
the endpoint. It will stop as soon as the key is released.
7. Menu Setting
【MENU】: Open / close the OSD menu
【HOME】: Camera lens back to the middle position;
Confirm button; Enter next menu
【↑】【↓】：Choose item
【←】【→】：Modify values
【BLC ON/OFF】：Turn on or off the backlight
compensation
8. Camera Remote Control Address Setting
【*】+【＃】+【F1】: Camera Address No.1
【*】+【＃】+【F2】: Camera Address No. 2
【*】+【＃】+【F3】: Camera Address No. 3
【*】+【＃】+【F4】: Camera Address No. 4

17
9. Key Combination
1) 【#】+【#】+【#】: Clear all presets
2) 【*】+【#】+【6】: Restore factory defaults
3) 【*】+【#】+【3】: Menu set to Chinese
4) 【*】+【#】+【4】: Menu set to English
5) 【*】+【#】+【9】: Flip switch
6) 【*】+【#】+Auto: Enter aging mode
7) 【#】+【*】+Auto: Exit aging mode
8) 【*】+【#】+Manual: Restore the default user name,
password, and IP address
9) 【#】+【#】+【0】: Switch the video format to 4KP60
10)【#】+【#】+【1】: Switch the video format to 4KP50
11)【#】+【#】+【2】: Switch the video format to 4KP30
12)【#】+【#】+【3】: Switch the video format to 4KP25
13)【#】+【#】+【4】: Switch the video format to 1080P60
14)【#】+【#】+【5】: Switch the video format to 1080P50
15)【#】+【#】+【6】: Switch the video format to 1080I60
16)【#】+【#】+【7】: Switch the video format to 1080I50
17)【#】+【#】+【8】: Switch the video format to 1080P30
18)【#】+【#】+【9】: Switch the video format to 1080P25
3.3 Menu Introduction
3.3.1 Main Menu
In normal working mode, press 【MENU】key to display the menu, using scroll arrow to point at or highlight the
selected items.

18
Language:Language setting, Chinese / English
Setup: System parameter setting
Camera:Camera parameter setting
P/T/Z:Enter into sub menu
Version: Enter into sub menu
Restore Default: Enter into reset setting, select YES or NO to confirm
[↑↓] Select:For selecting menu
[← →] Change Value:For modifying parameters
[MENU] Back:Press [Menu] to return
[Home] OK:Press [Home] to confirm
3.3.2 System Setting
Move the pointer to the (Setup) in the Main Menu, click the【HOME】key and enter into the (System Setting) as
shown below,
SETUP
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Protocol Auto
Visca Address 1
Visca Address Fix OFF
PELCO-PAddress 1
PELCO-D Address 1
Baudrate 9600
Auto Filp OFF
[↑↓]Select [←→]Change Value
[Menu]Back
[↑↓]选择 [←→]修改
[菜单]返回
MENU
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Language English
（Setup）
（Camera）
（P/T/Z）
（Video Format）
（Version）
（Restore Default）
[↑↓]Select[←→]Change Value
[Menu]Back [Home]OK

19
Protocol: VISCA/Pelco-P/Pelco-D/Auto
Visca Address: VISCA=1~7 Pelco-P=1~255 Pelco-D=1~255
Baudrate:2400/4800/9600/115200
Visca Address Fix: On/Off
Auto Filp:On/Off
3.3.3 Camera Setting
Move the pointer to the (CAMERA) in the Main Menu, click the 【HOME】key and enter the (CAMERA) as
follow,
Exposure: Enter into Exposure setting
Color:Enter into color setting
Image:Enter into image setting
Focus:Enter into focus setting
Noise Reduction: Enter into noise reduction
1）Exposure Setting
Move the pointer to the (EXPOSURE) in the Main Menu, click the【HOME】key and enter into the (Exposure sub
menu) as shown below,
CAMERA
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
（Exposure）
（Color）
（Image）
（Focus）
（Noise Reduction）
Style Default
[↑↓]Select [←→]Change Value
[Menu]Back [Home]OK