BZB Gear BG-LVPTZ-12XHSURP User manual

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BG-LVPTZ-12XHSURP
Full HD PTZ Camera
User Manual

Attention
Improper operations may damage the product structure and result in mechanical
failure. Please note the following tips:
Do not move the camera by
grabbing the head.
Move the camera by holding
the bottom with one or both hands.
Please do not rotate the lens and holder manually
no matter the camera is power on or off; otherwise it
may damage the camera structure and result in failure
of camera self-check and unable to start the camera.

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This manual introduces functions, installations and operations for this PTZ camera in detail. Please read this
manual carefully before installation and use.
1. Cautions
1.1 Avoid damage to product caused by heavy pressure, strong vibration or immersion during transportation,
storage and installation.
1.2 Housing of this product is made of organic materials. Do not expose it to any liquid, gas or solids which may
corrode the shell.
1.3 Do not expose the product to rain or moisture.
1.4 To prevent the risk of electric shock, do not open the case. Installation and maintenance should only be carried
out by qualified technicians.
1.5 Do not use the product beyond the specified temperature, humidity or power supply specifications.
1.6 Wipe it with a soft, dry cloth when cleaning the camera lens. Wipe it gently with a mild detergent if needed. Do
not use strong or corrosive detergents to avoid scratching the lens and affecting the image;
1.7 This product contains no parts which can be maintained by users themselves. Any damage caused by
dismantling the product by user without permission is not covered by warranty.
2. Electrical Safety
Installation and use of this product must strictly comply with local electrical safety standards.
The power supply of the product is ±12V, the max electrical current is 2A .
3. Install
1.1 Do not rotate the camera head violently, otherwise it may cause mechanical failure;
1.2 This product should be placed on a stable desktop or other horizontal surface. Do not install the product
obliquely, otherwise it may display inclined image;
1.3 Ensure there are no obstacles within rotation range of the holder.
1.4 Do not power on before completely installation.
4. Magnetic Interference
Electromagnetic fields at specific frequencies may affect the video image. This product is Class A. It may cause
radio interference in household application. Appropriate measure is required.

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Content
1. Camera Installation............................................................................................................................................ 2
1.1 Camera Introduction................................................................................................................................. 2
1.2 Interfaces and Connection ........................................................................................................................ 3
1.3 Mounting Brackets................................................................................................................................... 3
2. Product Overview.............................................................................................................................................. 7
2.1 Dimension................................................................................................................................................ 7
2.2 Accessories............................................................................................................................................... 8
2.3 RS-232 Interface ...................................................................................................................................... 8
2.4 Main Features........................................................................................................................................... 9
2.5 Specifications......................................................................................................................................... 10
3. Remote Control................................................................................................................................................ 12
3.1 Match Code for Wireless Remote Control............................................................................................... 12
3.2 Keys Introduction for IR Remote Control ............................................................................................... 12
3.3 Menu Introduction.................................................................................................................................. 15
4. Network Configuration .................................................................................................................................... 16
4.1 Network Connection............................................................................................................................... 16
4.2 IE Login................................................................................................................................................. 17
4.3 Streaming............................................................................................................................................... 18
4.4 Software Upgrading ............................................................................................................................... 19
5. Maintenance and Troubleshooting.................................................................................................................... 20
5.1 Maintenance........................................................................................................................................... 20
5.2 Troubleshooting...................................................................................................................................... 20
6. Warranty.......................................................................................................................................................... 22
7. Mission Statement............................................................................................................................................ 23
8. Copyright Statement ........................................................................................................................................ 24

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1. Camera Installation
1.1 Camera Introduction
Figure 1.1 Interface of BG-LVPTZ-12XHSURP
1. Camera Lens
2. Camera Base
3. Remote Control Receiving Indicator
4. Infrared Receiver
5. Tripod Screw Hole
6. Screw Hole for Tripod
7. Power Switch
8. DC12V Input Power Supply Socket
9. HDMI Output Interface
10. 3G-SDI Output Interface
11. USB2.0 Interface (U-disk memory)
12. CVBS Output Interface
13. Audio Input Interface (Line-in)
14. RS232 Control Interface (input)
15. RS232 Control Interface (output)
16. RS485 Input (left +, right-)
17. Video Format Switch
18. 10/100M Network Interface

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1.2 Interfaces and Connection
1) After power on and self-check, the camera will automatically return to the preset 0 position if it’s pre-set.
2) The default address for the IR remote control is 1#.
If the menu restored to factory defaults, the remote control default address will restore to 1#.
1.3 Mounting Brackets
Notes:
Ceiling or wall mounting brackets can only be mounted on template and concrete wall.
For safety reason, plasterboard is not recommended.

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1) Wall Mounting:

5

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2) Ceiling Mounting

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2. Product Overview
2.1 Dimension
Figure 2.2 Product Dimension

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2.2 Accessories
Please check below standard and optional accessories when unpacking the box.
2.3 RS-232 Interface
1) RS-232 Interface Definition
Connection to PC or Camera Controller
Camera
WindowsDB-9
1.DTR
1.DCD
2.DSR
2.RXD
3.TXD
3.TXD
4.GND
4.DTR
5.RXD
5.GND
6.GND
6.DSR
7.IR OUT
7.RTS
8.NC
8.CTS
9.RI
2) RS232 Mini-DIN 8-pin: Port Definition
Standard Accessory
Optional Accessory
Power adapter
Wireless Remote Control
IR Remote Control
Ceiling Mount
RS232 Cable
Wall Mount
User Manual
NO.
Port
Definition
1
DTR
Data Terminal Ready
2
DSR
Data Set Ready
3
TXD
Transmit Data
4
GND
Signal Ground
5
RXD
Receive Data
6
GND
Signal Ground
7
IR OUT
IR Commander Signal
8
NC
No Connection

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3) RS232 (DB9) Port Definition
4) VISCA networking as shown below:
Camera cascade connection
Camera 1
Camera 2
1.DTR
1.DTR
2.DSR
2.DSR
3.TXD
3.TXD
4.GND
4.GND
5.RXD
5.RXD
6.GND
6.GND
7.IR OUT
7.OPEN
8. NC
8.OPEN
2.4 Main Features
This series camera has perfect functions, superior performance and rich video output interfaces; featuring with
advanced ISP processing algorithms, offering vivid and high-resolution video with a strong sense of depth and
fantastic color rendition. It supports H.264/H.265 encoding which makes motion video more fluent and clearer
under low bandwidth conditions.
Full HD Resolution: 1/2.8-in CMOS sensor. Resolution up to 1920x1080 with frame rate to 60 fps.
Multiple Optical Zoom Lens: 5X/10X/12X/20X/30X optical zoom lens. The 5X zoom camera is with 83.7°
FOV without distortion.
Leading Auto Focus Technology: Fast, accurate and stable auto focusing technology.
Low Noise and High SNR: Super high SNR image is achieved with low noise CMOS. Advanced 2D/3D noise
reduction technology further reduces the noise while ensuring image clarity.
Multiple video output interfaces: HDMI, 3G-SDI, CVBS, LAN.
Simultaneously output audio and video signal via HDMI, SDI, and LAN.
SDI output could up to 100M with 1080P@60fps
Multiple Audio/Video Compression Standards: Support H.264/H.265 video compression, up to 1920×1080
resolution 60 fps; support AAC, MP3 and G.711A audio compression, 8000、16000、32000、44100、48000
sampling frequency
Video / audio record and store: USB2.0 interface supports U disk storage, real-time record and store
Built-in Gravity Sensor: support PTZ auto-flip function and easy installation.
Multiple Network Protocol: support ONVIF, GB/T28181, RTSP, RTMP protocols; Support RTMP push
mode，easy to be connected to streaming server (Wowza、FMS); Support RTP multicast mode; Support
network full command VISCA control protocol.
Control Interface: RS485, RS232 (cascade connection)
Multiple Control Protocol: Support VISCA、PELCO-D、PELCO-P protocols; Support automatic
identification protocols.
NO.
Port
Definition
1
DCD
Data Carrier Detect
2
RXD
Receive Data
3
TXD
Transmit Data
4
DTR
Data Terminal Ready
5
GND
System Ground
6
DSR
Data Set Ready
7
RTS
Request to Send
8
CTS
Clear to Send
9
RI
Ring Indicator

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Quiet Pan / Tilt Movement: with high accuracy step driving motor, camera can pan / tilt extremely quiet and
smooth.
Auto sleep function: Auto sleep/wake up function with low power consumption, less than 400mw.
Multiple presets: Up to 255 presets (10 presets via remote control).
IR / Wireless Remote Control: Users can choose IR remote control or wireless remote control according to
different conditions. 2.4G wireless remote control is not affected by the angle, distance or infrared interference.
Far-end-control is also available.
Multiple Application: Online-education, Lecture Capture, Webcasting, Video conferencing, Tele-medicine,
Unified Communication, Emergency command and control systems, etc.
2.5 Specifications
Model
5X
10X
12X
20X
30X
Camera Parameter
Optical Zoom
5X
f＝3.1～15.5mm
10X
f＝4.7～47mm
12X
f＝3.9～46.8mm
20X
5.2～98mm
30X
f＝4.3 ～
129mm
Sensor
1/2.8-inch HD CMOS sensor
Effective Pixels
16: 9, 2.07 megapixel
Video Format
HDMI/SDI video format
1080P60/50/30/25/59.94/29.97, 1080I60/50/59.94, 720P60/50/30/25/59.94/29.97
View Angle
83.7°(W)
20°(T)
60.9°(W)
6.43°(T)
72.5°(W)
6.3°(T)
55.8° (W)
3.2°(T)
65.1°(W)
2.34°(T)
AV
F1.8 –F2.8
F1.6 –F3.0
F1.8 –F2.4
F1.5～F3.0
F1.6 –F4.7
Digital Zoom
10X
Minimum
Illumination
0.5Lux (F1.8, AGC ON)
DNR
2D & 3D DNR
White Balance
Auto / Manual/ One Push/ Specify color temperature (range: 2400k-7100k)
Focus/Aperture/
Electronic Shutter
Auto/Manual/One Push Focus
Iris
Auto/Manual
Shutter
Auto/Manual
BLC
ON/OFF
WDR
OFF/ Dynamic level adjustment
Video Adjustment
Brightness, Color, Saturation, Contrast, Sharpness, B/W mode, Gamma curve
SNR
>55dB
Input/output Interface
Video Interfaces
HDMI, SDI, LAN, CVBS, RS232-IN/OUT, RS485, A-IN, USB2.0 (USB Disk Storage)
Video Output
HDMI, SDI, LAN, USB3.0, CVBS
Video Stream
Dual stream output
Video Compression
Format
LAN Interface: H.265, H.264, Dual stream output
USB2.0 Interface: H.265, H.264, MJPEG
USB3.0 Interface: YUV
Audio Input Interface
Double track 3.5mm linear input
Audio Output Interface
HDMI, SDI, LAN
Audio Compression
Format
AAC/MP3/G.711A
Control Interface
RS232, RS485
Control Protocol
VISCA/Pelco-D/Pelco-P, Baud Rate: 115200/9600/4800/2400bps
Power Interface
HEC3800 outlet (DC12V)
Input Voltage
DC12V±10%
Input Electric Current
Maximum: 1A

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Power Consumption
Maximum: 12W
IPC Features
Video Encoding Format
H.265、H.264
Code Stream
Support dual streaming output, main code stream and sub-code stream
Video Format
Main stream：1920×1080、1280×720、640×480
Sub stream：1920×1080、1280×720、640×480 、640×360 320×240、320×180
Video Bitrates
64Kbps～40960Kbps
Audio Compression
Format
AAC、MP3、G.711A
Audio Bitrates
32Kbps、48Kbps、64Kbps、96Kbps、128Kbps
Network Protocols
TCP/IP、RTSP、RTMP、ONVIF、GB/T28181；
Network VISCA control protocol；
Support remote upgrade, reboot and reset
PTZ Parameter
Pan/Tilt Rotation
±170°, -30°～+90°
Pan Control Speed
0.1 - 60°/sec
Tilt Control Speed
0.1- 30°/sec
Preset Speed
Pan: 60°/sec, Tilt: 30°/sec
Preset Number
255 presets (10 presets via remote control)
Other Parameter
Stored Temperature
-10℃~+60℃
Storage Humidity
20%~95%
Working Temperature
-10℃~+50℃
Working Humidity
20%~80%
Dimension
178mmX115.5mmX150.9mm
Weight
1.38KG
Attachment
Package
12V/1.5A Power supply, RS232 control cable, IR Remote Control, User Manual
Optional Accessories
Ceiling / wall Mount (Extra Cost)

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3. Remote Control
3.1 Match Code for Wireless Remote Control
One-to-One Code Matching:
Press the "SET" and "*" keys combined for 3 seconds, LED indicator starts flashing. Camera
receives the signal and powers on; LED indicator will go off if code matches successfully.
The camera can be controlled by this remote control only after one-to-one code pairing.
Otherwise, please clear the code matching of this remote control or use other remote control
to pair with the camera again.
If one-to-one code matching fails, the red LED light flashes for 20 seconds and goes off;
camera will stop matching and turn on sleep mode. Press any key to wake up the camera and
re-enter code.
Note: After code matching is successful, please select the camera address to control it.
Clear Code:
Press the "SET" and "*" keys combined for 3 seconds, LED indicator starts flashing. Camera
will power off and on, the LED indicator will go off if clear code successfully.
Sleep Mode and Wake Up:
Press any key to wake the camera from sleep mode.
3.2 Keys Introduction for IR Remote Control
1) In this manual, “press the key” means a click rather than a long-press, and a special note will be given if a
long-press for more than one second is required.
2) When a key-combination is required, do it in sequence. For example, 【*】+【#】+【F1】means press 【*】,
then press 【#】, then press 【F1】.
1. Standby Key
The camera enters standby mode if long press 3s on standby key;
Long press 3s again on the standby key, the camera will self-check again and return to HOME position (If preset 0
position is set, the camera will return to preset 0 position).

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2. Camera Selection
Select the camera address to control.
3. Focus Control
Auto: auto focus mode
Manual: manual focus mode
Focus + (near):Press【FOCUS +】key (Valid only in
manual focus mode)
Focus - (far): Press【FOCUS -】key (Valid only in
manual focus mode)
Press and hold the keys, the action of focus will keep
continue and stop as soon as the key is released.
4. Zoom Control
ZOOM +: press【ZOOM +】key to zoom in
ZOOM - : press 【ZOOM -】key to zoom out
Press and hold the keys, the action of focus will keep
continue and stop as soon as the key is released.
5. Set and Clear Presets
Set Preset: press 【SET PRESET】button, and then
press the number key 0-9 to set preset positions.
Note: 10 presets via remote control.
Call Preset: Press a number key 0-9 directly to call a
preset position.
Clear Preset: press 【CLEAR PRESET】button, and
then press the number key 0-9 to clear preset positions.
Note : press the【#】key three times continually to
clear all presets.

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6. Pan/Tilt Control
Up: press Down: press
Left: press Right: press
Back to middle position: press“【HOME】”
Press and hold the up/down/left/right key, the pan/tilt
movements will keep running, from slow to fast, until it
runs to the endpoint; stop as soon as the key is released.
7. Menu Setting
【MENU】: Open / close the OSD menu
【HOME】: Camera lens back to the middle position;
Confirm button; Enter next menu
【↑】【↓】：Choose item
【←】【→】：Modify values
【BLC ON/OFF】：Turn on or off the back light
compensation
8. Camera Remote Control Address Setting
【*】+【＃】+【F1】:Camera Address No.1
【*】+【＃】+【F2】:Camera Address No. 2
【*】+【＃】+【F3】:Camera Address No. 3
【*】+【＃】+【F4】:Camera Address No. 4

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9. Key Combination
1) 【#】+【#】+【#】: Clear all presets
2) 【*】+【#】+【6】: Restore factory defaults
3) 【*】+【#】+【3】: Menu set to Chinese
4) 【*】+【#】+【4】: Menu set to English
5) 【*】+【#】+【9】: Flip switch
6) 【*】+【#】+Auto: Enter aging mode
7) 【#】+【*】+Auto: Exit aging mode
8) 【*】+【#】+Manual: Restore the default user name,
password, and IP address
9)【#】+【#】+【0】: Switch the video format to 1080P60
10)【#】+【#】+【1】: Switch the video format to 1080P50
11)【#】+【#】+【2】: Switch the video format to 1080I60
12)【#】+【#】+【3】:Switch the video format to 1080I50
13)【#】+【#】+【4】: Switch the video format to 720P60
14)【#】+【#】+【5】:Switch the video format to 720P50
15)【#】+【#】+【6】: Switch the video format to 1080P30
16)【#】+【#】+【7】: Switch the video format to 1080P25
17)【#】+【#】+【8】: Switch the video format to 720P30
18)【#】+【#】+【9】:Switch the video format to 720P25
Note: If the address of former remote control is not address 1 but another one from 2,
3, 4, the corresponding camera address will restore to address 1 when all parameters
are restored to factory default. User should change the remote control address to
address 1.
3.3 Menu Introduction
Note: The modification valid only if exit the menu before save and power off.
1). Menu Control
【MENU】: Enter / exit the OSD menu or return to the previous menu
【HOME】: Enter next menu
【↑】【↓】：Choose item
【←】【→】：Modify values

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2). English Menu
4. Network Configuration
4.1 Network Connection
Direct connection: Connect the camera and computer by network connecting cable.
Internet connection mode: Connect the camera to Internet by Router or Switcher and user can login the device by
browser web page.
Note: Please do not put the power cable and network cable in places where can be easily touched, to prevent
video unstable signal transmission due to poor contact of cables.
The computer must have the network segment where the camera IP address belongs to. The device will not be
accessible if without the segment.
The camera default IP address is 192.168.5.163, segment 5 must be added in the computer.
Firstly open the window of Local Area Connection Properties on computer, select the “Internet protocol version
4(TCP/IPv4)”. Double click or click the property “Internet” protocol version 4 (TCP/IPv4) to enter into the Internet
Protocol Version 4(TCP/IPv4) Properties window; select “Advanced” to enter into the Advanced TCP/IP Setting
and add IP and subnet mask. Click the “Confirm” to finish the adding of IP segment. User can add the
corresponding network segment according to the revised IP address of the camera.
Note: The IP address to be added cannot be same with that of other computers or devices. The existence of
this IP address needs to be verified before adding.

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To verify whether the network segment has been successfully added, click the “Start” and select “Operation” to
input cmd, then click CONFIRM and open DOS command window, ping 192.168.5.26 and press Enter key to
display information as shown below:
After camera power on and self-check, follow the steps above to verify network connection.
Open DOS command window, ping 192.168.5.163 and press Enter key.
4.2 IE Login
1). Web Page Login
Input the default IP address 192.168.5.163 in the browser and click Enter button to enter into Web Client login page.
User can login as administrator and normal user. If login as administrator (Default User name/Password: admin),
users can preview, playback, and set configuration in the Web Client; If login in as normal user (Default User
name/Password:user1 or user2),users can only preview, playback and logout, no option for configuration.
Note: Web access support IE based browsers: IE, 360 browsers and etc.