Cafe CHP9030 User manual
Write the model and serial numbers here:
Model # _______________________________
Serial # _______________________________
You can find them on a label under the cooktop.
49-2001131 Rev. 1 09-22 GEA
English • Français • Español
Owner's Manual
Electronic Induction Cooktop
Models: CHP9030 and CHP9036
Contents
Safety Information...............................3
Using The Cooktop
Cooktop Features...............................5
Operating The Cooking Elements ..................6
Turn Burner(s) Off ..............................6
Selecting Cooktop Settings .......................7
How To Synchronize Left Elements.................7
Power Sharing .................................8
Cooktop Lockout ...............................8
Kitchen Timer..................................8
Wi-Fi Commissioning............................9
Bluetooth®Pairing..............................9
Precision Cooking .............................10
Hot Light Indicator .............................11
Pan Detection Removal.........................11
Settings Menu ................................12
How Induction Cooking Works....................13
Cooking Noise ................................13
Choosing The Correct Cookware To Use ...........14
Griddle ......................................16
Care And Cleaning
Cleaning the Glass Cooktop .....................17
Troubleshooting Tips ...........................19
Limited Warranty...............................22
Accessories ...................................23
Consumer Support .............................24
TM
249-2001131 Rev. 1
THANK YOU FOR MAKING CAFÉ A PART OF YOUR HOME.
We take pride in the craftsmanship, innovation and design that goes into every Café product, and
we think you will too. Among other things, registration of your appliance ensures that we can deliver
important product information and warranty details when you need them.
Register your Café appliance now online. Helpful websites are available in the Consumer Support
section of this Owner’s Manual. You may also mail in the pre-printed registration card included in the
packing material.
TM
49-2001131 Rev. 1 3
READ AND SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
SAFETY INFORMATION
WARNING Read all safety instructions before using the product. Failure to follow these instructions may result
in fire, electrical shock, serious injury or death.
WARNING GENERAL SAFETY INSTRUCTIONS
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described in this Owner’s Manual.
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grounded by a qualified installer in accordance with
the provided installation instructions.
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cooktop unless it is specifically recommended in this
manual. All other servicing should be performed by
a qualified technician.
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or disconnect the power supply at the household
distribution panel by removing the fuse or switching
off the circuit breaker.
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be left alone or unattended in an area where the
cooktop is in use. They should never be allowed to
climb, sit or stand on any part of the cooktop.
Ŷ
CAUTION
Do not store items of interest to
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cooktop to reach items could be seriously injured.
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holders on hot surfaces may result in burns from
steam. Do not let pot holders touch hot surface
units or heating elements. Do not use a towel or
other bulky cloth in place of pot holders.
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may be hot enough to burn even though they are
dark in color. During and after use, do not touch,
or let clothing or other flammable materials contact
the surface elements or areas nearby the surface
elements; allow sufficient time for cooling first.
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areas facing the cooktop.
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could build up and the container could burst,
causing an injury.
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an internal temperature of 160°F and poultry to at least
an internal temperature of 180°F. Cooking to these
temperatures usually protects against foodborne illness.
WARNING KEEP FLAMMABLE MATERIALS AWAY FROM THE COOKTOP
Failure to do so may result in fire or personal injury.
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the cooktop, including paper, plastic, pot holders,
linens, wall coverings, curtains, drapes and gasoline
or other flammable vapors and liquids.
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using the cooktop. These garments may ignite if
they contact hot surfaces causing severe burns.
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materials accumulate in or near the cooktop.
Grease on the cooktop may ignite.
WARNING COOKTOP SAFETY INSTRUCTIONS
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fires. Never pick up a flaming pan. Turn the controls
off. Smother a flaming pan on a surface unit by
covering the pan completely with a well-fitted lid,
cookie sheet or flat tray. Use a multi-purpose dry
chemical or a foam-type fire extinguisher.
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or high heat settings. Boilovers cause smoking and
greasy spillovers that may catch on fire.
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to heat beyond its smoking point, oil may ignite
resulting in fire that may spread to surrounding
cabinets. Use a deep fat thermometer whenever
possible to monitor oil temperature.
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of oil when shallow pan-frying and avoid cooking
frozen foods with excessive amounts of ice.
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flat bottoms large enough to cover the surface
heating element. The use of undersized cookware
will expose a portion of the surface unit to direct
contact and may result in ignition of clothing. Proper
relationship of cookware to surface unit will also
improve efficiency.
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flammable materials and spillage, the handle of a
container should be turned toward the center of the
range without extending over nearby surface units.
449-2001131 Rev. 1
SAFETY INFORMATION
READ AND SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
How to Remove Protective Shipping Film and Packaging Tape
Carefully grasp a corner of the protective shipping film
with your fingers and slowly peel it from the appliance
surface. Do not use any sharp items to remove the film.
Remove all of the film before using the appliance for the
first time.
To assure no damage is done to the finish of the
product, the safest way to remove the adhesive from
packaging tape on new appliances is an application of
a household liquid dishwashing detergent. Apply with a
soft cloth and allow to soak.
NOTE: The adhesive must be removed from all parts. It
cannot be removed if it is baked on.
Consider recycling options for your appliance packaging
material.
WARNING INDUCTION COOKTOP SAFETY INSTRUCTIONS
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surface of the cooktop will retain heat after the
controls have been turned off.
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cooktop should break, cleaning solutions and
spillovers may penetrate the broken cooktop and
create a risk of electric shock. Contact a qualified
technician immediately.
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can be scratched with items such as knives, sharp
instruments, rings or other jewelry, and rivets on
clothing.
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fire on the glass cooktop, even when it is not being
used. If the cooktop is inadvertently turned on, they
may ignite. Heat from the cooktop or oven vent after
it is turned off may cause them to ignite also.
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cleaning pad to clean the cooktop. Wait until the
cooktop cools and the indicator light goes out
before cleaning. A wet sponge or cloth on a hot
surface can cause steam burns. Some cleaners can
produce noxious fumes if applied to a hot surface.
Read and follow all instructions and warnings on the
cleaning cream label. NOTE: Sugary spills are an
exception. They should be scraped off while still hot
using an oven mitt and a scraper. See the Cleaning
the glass cooktop section for detailed instructions.
Ŷ CAUTION Persons with a pacemaker or
similar medical device should exercise caution
when using or standing near an induction cooktop
while it is in operation. The electromagnetic field
may affect the working of the pacemaker or similar
medical device. It is advisable to consult your
doctor or the pacemaker manufacturer about your
particular situation.
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spoons, and lids on the cooktop surface as they can
get hot.
WARNING RADIO FREQUENCY INTERFERENCE
This unit has been tested and found to comply with the
limits for a class B digital device, pursuant to Part 18
of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference in
a residential installation. This unit generates, uses and
can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may
cause harmful interference to radio communications.
However, there is no guarantee that interference
will not occur in a particular installation. If this unit
does cause harmful interference to radio or television
reception, which can be determined by turning the unit
off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
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receiver.
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from that to which the receiver is connected.
PROPER DISPOSAL OF YOUR APPLIANCE
Dispose of or recycle your appliance in accordance with Federal and Local Regulations. Contact your local
authorities for the environmentally safe disposal or recycling of your appliance.
49-2001131 Rev. 1 5
Throughout this manual, features and appearance may vary from your model.
Cooktop Features
USING THE COOKTOP: Cooktop Features
1. Cooking Element(s): See page 6.
2. Power Level Arc: See page 6.
3. Sync Burners: See page 7.
4. Precision Cooking: See page 10.
5. Lock: See page 8.
6. Timer: See page 8.
7. Display: See page 8.
8. WiFi Connect: See page 9.
9. Bluetooth Connect: See page 9.
CHP9030 cooktop
CHP9536 cooktop
User Interface Controls
User Interface Controls
3
3
2
2
4
4
7
7
6
6
5
5
8
8
9
9
7
7
1
1
649-2001131 Rev. 1
Operating the Cooking Elements
Turn Burner(s) Off
USING THE COOKTOP: Operating the Cooking Elements / Turn Burner(s) Off
Touch On/Off pad for an individual burner or touch the
All Off pad..
Turn Burner(s) On: Touch and hold On/Off pad about
half a second. A chime can be heard with each touch to
any pad.
Power level can be selected in any of the following ways:
1. Swipe the gray arc to the desired power level, or;
2. Touch Anywhere along the gray arc, or;
3. Touch ޔor ޕpads to adjust power level, or;
4. Shortcut to Hi: Immediately after turning unit on, touch
the ޔpad, or;
5. Shortcut to Low: Immediately after turning unit on,
touch the ޕpad.
Gray Arc
Swipe Area
49-2001131 Rev. 1 7
Selecting Cooktop Settings
USING THE COOKTOP: Selecting Cooktop Settings / How To Synchronize Left Elements
Choose the element/burner that is best fit to the
cookware size. Each element/burner on your new
cooktop has its own power levels ranging from low to
high. Power level settings necessary for cooking will vary
depending on the cookware being used, the type and
quantity of food, and the desired outcome. In general
use lower settings for melting, holding and simmering
and use higher settings for heating quickly, searing
and frying. When keeping foods warm confirm selected
setting is sufficient to maintain food temperature above
140°F. Larger elements and elements marked “Keep
Warm” are not recommended for melting.
Hi is the highest power level, designed for large quantity
rapid cooking and boiling. Hi will operate for a maximum
of 10 minutes. Hi may be repeated after the initial 10
minute cycle by pressing the +pad.
CAUTION Do not place any cookware, utensils or
leave excess water spills on control key pads. This may
result in unresponsive touch pads and turning off the
cooktop if present for several seconds.
How To Synchronize Left Elements
NOTE: Sync Burners is only intended for cookware that spans both burners.
To Turn On
Touch the Sync Burners pad to connect the two
burners. Operate either element as previously described
to adjust power level.
To Turn Off
1. Touch the On/Off pad on either burner to turn off the
Sync Burners.
or
2. Touch the Sync Burners to turn both burners off.
Hi boiling quickly
frying
searing
reducing
simmering
holding
melting
Low
849-2001131 Rev. 1
USING THE COOKTOP: Power Sharing / Cooktop Lockout / Kitchen Timer
Power Sharing
Cooktop Lockout
Kitchen Timer
A 36” cooktop has 3 cooking zones and a 30” cooktop
has 2 cooking zones. If two elements in the same zone
are in use and at least one element is at the maximum
power level (Hi), the Hi setting will operate at a reduced
power level. Note that the display will not change. This is
how power is shared between two elements in the same
cooking zone.
Lock
Touch Control Lock pad for 3 seconds.
Unlock
Touch Control Lock pad again for 3 seconds.
See Custom Settings section to activate Auto Lock feature.
To Turn On
Touch the Timer pad. Touch the +or -arrows to choose
the desired number of minutes. Timer automatically
starts 10 seconds after pad is touched, or if the Timer
Select pad it touched. The “ON” LED will appear
automatically when timer is set.
To Turn Off
Press and release the Timer Select pad to cancel timer,
or hold for 3 seconds. Alarm will sound continuously
when time is up until user turns timer off.
NOTE: Use the kitchen timer to measure cooking time
or as a reminder. The kitchen timer does not control the
cooking elements. Timer turns off if there is no activity
for 30 seconds.
30” Wide cooktop. 36” Wide cooktop.
Left Zone Right ZoneCenter ZoneLeft Zone Right Zone
Cooktop Lockout: locks operation of the controls
Control Lock
Indicator/Symbol
49-2001131 Rev. 1 9
USING THE COOKTOP: Wi-Fi Commissioning / Bluetooth®Pairing
Wi-Fi Commissioning
Download the SmartHQ App
Press the WiFi Connect pad on your cooktop to begin
pairing. On the SmartHQ App, select your appliance and
follow the instructions to complete the pairing.
Turning Off the WiFi
Press and hold the WiFi Connect pad for 3 seconds to
de-commission the WiFi.
Bluetooth®Pairing
Pairing a Bluetooth®Device
Press the Bluetooth Connect pad on the cooktop. The
cooktop will enter Pair mode. Tap cookware or press
ChefConnect button on enabled microwave or hood
device. When connected, the cooktop will display
"donE".
Supported Devices How to Initiate Pairing
Hestan Cue fry pan Tap pan handle twice
Hestan Cue pot Tap pot handle twice
Precision Probe Press side button once
Removing Bluetooth®Devices
Tap and hold the Bluetooth Connect and All Off pads
for 3 seconds.
NOTE: Your unit cannot delete a single or specific
device. All of your paired devices are cleared. Devices
you wish to use must be paired again.
10 49-2001131 Rev. 1
Precision Cooking
The Precision Cooking feature allows precise temperature control of certain devices for improved results.
Initiating a Precision Cooking Mode
1. Press the Power On/Off pad on
the desired element.
2. Tap Precision Cooking pad.
3. TAP COOKWARE legend will
pulse. Activate cookware and
ensure cookware is on desired
element.
NOTE: Hestan Cue®cookware can also be controlled
through the (SmartHQ App), but functionality is limited to
temperature control only.
4. Precision Cooking Degrees legend will turn on. Use
slider or ޔand ޕpads to adjust temperature.
5. Cooktop will display target temperature and
Preheating. When Preheating legend disappears,
target temperature has been reached.
Precision Cooking Control Modes
There are two control modes available:
Ŷ App Control – the user interacts with an application on a smart phone.
Ŷ Local Control – the user interacts with the burner to set a target temperature and no App use is required.
App Control
After activating your device on your selected burner,
open the App designed to control the selected device.
Depending on the device and application, the set
temperature may be shown in the unit display, in the
App, or hidden from view.
Local Control
After activating your device on your selected burner, tap
on the burner ring to set the approximate temperature.
Small adjustments can be made by tapping the ޔor ޕ
pads. The set temperature will be shown in the display.
NOTE: Use of App Control mode is blocked upon
entering Local Control mode.
USING THE COOKTOP: Precision Cooking
Supported
Devices How to Activate Control with this App
Hestan
Cue®
Cookware Tap pan handle Hestan Cue®
(by Hestan Smart Cooking)
Precision
Probe Press side button once SmartHQ App
49-2001131 Rev. 1 11
USING THE COOKTOP: Hot Light Indicator / Pan Detection Removal
Hot Light Indicator
Pan Detection Removal
A hot surface indicator light (one for each cooking
element) will glow when the glass surface is hot and will
remain on until the surface has cooled to a temperature
that is safe to touch.
When a pan is removed from the cooktop surface,
Burner level turns off; Power arc starts to blink. If a pan
is not detected for 25 seconds, the control turns off
automatically, lights turn off.
Hot Surface
Indicator Light
Power Arc
12 49-2001131 Rev. 1
USING THE COOKTOP: Settings Menu
Settings Menu
1. Press and hold All Off and Timer pads together for 3
seconds.
2. To navigate through the Settings Menu, use the +and
-buttons on the Display. To select a menu, press the
Timer pad.
3. To activate a Setting, press the Timer pad.
4. To exit Settings Menu, press and hold the All Off
pad.
Settings Menu Chart
Factory
Settings FACtr St No - exits out of the Factory reset menu and then takes the user back to the main
menu.
Yes - clears customized settings and restores defaults.
Control Lock Loc
USEr - Controls are only locked by the user.
Auto - In addition to the standard lock behavior, the controls shall also lock if no
burner or timer has been active for 10 minutes as well as there has been no key
press for 10 minutes.
LED Light Level LEd 100% brightness
rEG - 80% brightness
Lo - 60% brightness
Button Volume Touch Snd Hi - All touch key sounds activated at maximum volume
Lo - All touch key sounds activated at low volume.
OFF - All touch key sounds are turned off.
Timer Alarm
Volume tonE Snd Cont - Timer plays tone continually until the user acknowledges the timer end
tone.
bEEP - The timer end tone is played only once.
Temperature
Units dEG Unit F - Temperature units in Fahrenheit
C - Temperature units in Celsius
Timer Pad
49-2001131 Rev. 1 13
USING THE COOKTOP:
How Induction Cooking Works / Cooking Noise
How Induction Cooking Works
Cooking Noise
The magnetic fields induce a small current in the pan.
The pan acts as a resistor, which produces heat, much
like a radiant coil.
The cooking surface itself does not heat. Heat is
produced in the cooking pan, and cannot be generated
until a pan is placed on the cooking surface.
When the element is activated, the pan begins to heat
immediately and in turn heats the contents of the pan.
Magnetic induction cooking requires the use of cookware
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stick, such as iron or steel.
Use pans that fit the element size. The pan must be large
enough for the safety sensor to activate an element.
The cooktop will not operate if a very small steel or iron
utensil (less than the minimum size across the bottom)
is placed on the cooking surface when the unit is turned
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knives and other small utensils.
Cookware “noise”
Slight sounds may be produced by different types of
cookware. Heavier pans such as enameled cast iron
produce less sound than a lighter weight multi-ply
stainless steel pan. The size of the pan, and the amount
of contents, can also contribute to the sound level.
When using adjacent elements that are set at higher
power level settings, magnetic fields may interact and
produce a high pitch whistle. The sound will change
pitch as you change the power level of one burner.
These sounds can be reduced or eliminated by lowering
or raising the power level settings of one or both of the
elements. Pans that completely cover the element ring
will produce less sound.
A low “humming” sound is normal particularly on high
settings.
Sounds you may hear: You may hear a slight “Buzz”
when cooking with Hi mode. This is normal. The sound
depends on the type of pot being used. Some pots will
“Buzz” louder depending on the material. A “Buzz” sound
may be heard if the pan contents are cold. As the pan
heats, the sound will decrease. If the power level is
reduced, the sound level will go down.
Pans that do not meet the minimum size requirements
for the burner can produce louder sounds. They can
cause the controller to "search" for the pot and produce
a clicking and "zipping" sound. This can happen when
one burner is running or only when an adjacent burner
is also running. See User Manual for the minimum sized
pots for each burner. Only measure the flat, magnetic
bottom of the pot.
Use the minimum size pan for the element. The
pan material is correct if a magnet sticks to the
bottom.
Min. Size
Min. Size
14 49-2001131 Rev. 1
Using the correct size cookware
The induction coils require a minimum pan size to
function properly. If the pan is removed from the element
for more than 25 seconds or not detected the ON
indicator for that element will flash and then turn off.
Cookware larger than the element ring may be used;
however, heat will only occur above the element.
For best results, the cookware must make FULL contact
with the glass surface.
Do not allow the bottom of the pan or cookware to touch
the surrounding metal cooktop trim or to overlap the
cooktop controls.
For best performance, match the pan size to the element
size. Using a smaller pot on a larger burner will generate
less power at any given setting.
Suitable Cookware
Use quality cookware with heavier bottoms for better
heat distribution and even cooking results. Choose
cookware made of magnetic stainless steel, enamel
coated cast iron, enameled steel and combinations of
these materials.
Some cookware is specifically identified by the
manufacturer for use with induction cooktops. Use a
magnet to test if the cookware will work.
Flat-bottomed pans give best results. Pans with rims or
slight ridges can be used.
Round pans give best results. Pans with warped or
curved bottoms will not heat evenly.
For wok cooking, use a flat-bottomed wok. Do not use a
wok with a support ring.
Use a flat-bottomed wok.
Use a griddle.
Use flat-bottomed pans.
30” wide cooktop.
Use the minimum recommended size pan shown
for each cooking element.
36” wide cooktop.
Use the minimum recommended size pan shown
for each cooking element.
5” Min. Dia.
Pan Size
5” Min. Dia.
Pan Size
4-1/2” Min.
Dia. Pan Size
7” Min. Dia.
Pan Size
5-1/4” Min. Dia.
Pan Size
5” Min. Dia.
Pan Size
5” Min. Dia.
Pan Size
4-1/2” Min.
Dia. Pan
Size
7” Min. Dia.
Pan Size
Choosing the Correct Cookware to Use
USING THE COOKTOP: Choosing the Correct Cookware to Use
49-2001131 Rev. 1 15
USING THE COOKTOP: Choosing the Correct Cookware to Use
Cookware Recommendations
Cookware must fully contact the surface of the cooking
element.
Use flat-bottomed pans sized to fit the cooking element
and also to the amount of food being prepared.
Induction interface disks are NOT recommended.
Precision Device Minimum Temperatures
Device temperature ranges are dependent on burner size:
Using the Precision Probe at low temperatures
If you are experiencing trouble maintaining lower set
temperatures with a precision probe, try changing your
set-up by:
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Ŷ 8VHDVPDOOHUEXUQHUZLWKDSRWODUJHUWKDQWKHEXUQHU
Cookware not centered on
cooking element surface.
Curved or warped pan bottoms
or sides.
Pan does not meet the minimum
size required for the cooking
element used.
Cookware centered correctly
on cooking element surface.
Flat pan bottom.
Pan size meets or exceeds the
recommended minimum size
for the cooking element used.
INCORRECT CORRECT
Pan bottom rests on cooktop
trim or does not rest completely
on the cooktop surface.
Heavy handle tilts pan.
Pan is partially magnetic
on the bottom. Pan is completely magnetic
on the bottom.
Pan bottom rests completely on
the cooktop surface.
Pan is properly balanced.
Choosing the Correct Cookware to Use (Cont.)
Device Small to Medium
Burners (A) Large Burners (B)
Hestan Cue®
cookware 100°F – 500°F 150°F – 500°F
Precision Probe 100°F – 200°F 120°F – 200°F
A
A
ABA
AB
A
B
16 49-2001131 Rev. 1
Using the Griddle
CAUTION Burn Hazard
ŶGriddle surfaces may be hot enough to cause burns during and after use. Place and remove the
griddle when it is cool and all surface units are off. Use oven mitts if you will touch the griddle while
hot. Failure to do so can result in burns.
Ŷ Place and remove the griddle only when griddle is cool and all surface burners are turned OFF.
Before using this cookware for the first time, wash it to make sure it is clean. Then season it lightly, rubbing cooking
oil onto the cooking surface.
How To Place The Griddle
IMPORTANT: Always place and use your griddle at the
designated location on the cooktop.
IMPORTANT NOTES:
Ŷ Clean the griddle with a sponge and mild detergent
in warm water. DO NOT use blue or green scrubbing
pads or steel wool.
Ŷ Avoid cooking extremely greasy foods and be careful
of grease spillover while cooking.
Ŷ Never place or store any items on the griddle, even
when it is not in use. The griddle can become heated
when using the surrounding surface units.
Ŷ Avoid using metal utensils with sharp points or rough
edges, which might damage the griddle. Do not cut
foods on the griddle.
Ŷ Do not use cookware as a storage container for food or
oil. Permanent staining and/or craze lines could result.
Ŷ Your griddle will discolor over time with use.
Ŷ Do not clean the griddle in a self-cleaning oven.
Ŷ Always allow the cookware to cool before immersing
in water.
Ŷ Do not overheat the griddle.
Griddle Operation
To turn on the surface units for the entire griddle, use the
Sync Burners control feature. Touch the Sync Burners
pad and then adjust power level to desired setting as
described on page 7.
Griddle
Griddle settings are intended to be a guideline and may need to be
adjusted based on individual cooking preferences.
Type of Food Cook Setting
Warming Tortillas Med-Lo
Pancakes Med-Lo
Hamburgers Med
Fried Eggs
Med-Lo
Breakfast Sausage Links Med
Hot Sandwiches (such as Grilled Cheese) Med-Lo
USING THE COOKTOP: Griddle
49-2001131 Rev. 1 17
CARE AND CLEANING: Cleaning the Glass Cooktop
Cleaning the Glass Cooktop
To maintain and protect the surface of your glass cooktop,
follow these steps:
1. Before using the cooktop for the first time, clean it
with a ceramic cooktop cleaner. This helps protect the
top and makes cleanup easier.
2. Regular use of a ceramic cooktop cleaner will help
keep the cooktop looking new.
3. Shake the cleaning cream well. Apply a few drops of
a ceramic cooktop cleaner directly to the cooktop.
4. Use a paper towel or a non-scratch cleaning pad for
ceramic cooktops to clean the entire cooktop surface.
5. Use a dry cloth or paper towel to remove all cleaning
residue. No need to rinse.
NOTE: It is very important that you DO NOT heat the
cooktop until it has been cleaned thoroughly.
Burned-On Residue
NOTE: DAMAGE to your glass surface may occur if you
use scrub pads other than those recommended.
1. Allow the cooktop to cool.
2. Spread a few drops of a ceramic cooktop cleaner on
the entire burned residue area.
3. Using a non-scratch cleaning pad for ceramic
cooktops, rub the residue area, applying pressure as
needed.
4. If any residue remains, repeat the steps listed above
as needed.
5. For additional protection, after all residue has been
removed, polish the entire surface with a ceramic
cooktop cleaner and a paper towel.
Heavy, Burned-On Residue
1. Allow the cooktop to cool.
2. Use a single-edge razor blade scraper at approximately
a 45° angle against the glass surface and scrape the
soil. It will be necessary to apply pressure to the razor
scraper in order to remove the residue.
3. After scraping with the razor scraper, spread a few
drops of a ceramic cooktop cleaner on the entire burned
residue area. Use a non-scratch cleaning pad to remove
any remaining residue.
4. For additional protection, after all residue has been
removed, polish the entire surface with a ceramic
cooktop cleaner and a paper towel.
Clean your cooktop after each
spill. Use a ceramic cooktop
cleaner.
Ceramic
Cooktop
Cleaner
The ceramic cooktop scraper and all recommended supplies
are available through our Parts Center. See instructions under
“Assistance / Accessories” section.
NOTE: Do not use a dull or nicked blade.
Use a non-scratch cleaning pad for
ceramic cooktops.
For cleaning videos and
instructions, scan the QR code
with your device.
18 49-2001131 Rev. 1
Metal Marks and Scratches
1. Be careful not to slide pots and pans across your
cooktop. It will leave metal markings on the cooktop
surface.
These marks are removable using a ceramic cooktop
cleaner with a non-scratch cleaning pad for ceramic
cooktops.
2. If pots with a thin overlay of aluminum or copper
are allowed to boil dry, the overlay may leave black
discoloration on the cooktop.
This should be removed immediately before heating
again or the discoloration may be permanent.
NOTE: Carefully check the bottom of pans for roughness
that would scratch the cooktop.
3. Be careful not to place aluminum baking sheets or
aluminum frozen entrée containers on a hot cooktop
surface. It will leave shiny dots or markings on the
cooktop surface. These markings are permanent and
cannot be cleaned off.
Damage from Sugary Spills and Melted Plastic
Special care should be taken when removing hot substances to avoid permanent damage of the glass surface.
Sugary spillovers (such as jellies, fudge, candy, syrups) or melted plastics can cause pitting of the surface of your
cooktop (not covered by the warranty) unless the spill is removed while still hot. Special care should be taken when
removing hot substances.
Be sure to use a new, sharp razor scraper.
Do not use a dull or nicked blade.
1. Turn off all surface units. Remove hot pans.
2. Wearing an oven mitt:
a. Use a single-edge razor blade scraper to move
the spill to a cool area on the cooktop.
b. Remove the spill with paper towels.
3. Any remaining spillover should be left until the surface
of the cooktop has cooled.
4. Don’t use the surface units again until all of the
residue has been completely removed.
NOTE: If pitting or indentation in the glass surface has
already occurred, the cooktop glass will have to be
replaced. In this case, service will be necessary.
Cleaning the Glass Cooktop (Cont.)
CARE AND CLEANING: Cleaning the Glass Cooktop
49-2001131 Rev. 1 19
Troubleshooting Tips ... Before you schedule service
Save time and money! Review the charts on the following pages first and you may not need to schedule service. If an
error occurs in the control operation, a fault code will flash in the display. Record the error code and schedule service.
Check out self-help videos and FAQ at cafeappliances.com/support.
Problem Possible Cause What To Do
Surface elements will
not maintain a rolling
boil or cooking is
slow
Improper cookware being used. Use pans that are recommended for induction, have flat
bottoms and match the size of the surface element.
Surface elements do
not work properly Cooktop controls improperly set. Check to be sure the correct control is set for the surface
element you
are using.
Power arc ON
indicator blinking Wrong pan type. Use a magnet to check that cookware is induction compatible.
Pan is too small. %OLQNLQJ³21´LQGLFDWRU²SDQVL]HLVEHORZWKHPLQLPXP
size for the element. See the Using the correct size cookware
section.
Pan not positioned correctly. Center the pan in the cooking ring.
ޔޕRUFRQWUROORFNSDGVKDYHEHHQWRXFKHGEHIRUH
an element is turned on. See the Operating the Cooking Elements section.
Scratches on cooktop
glass surface Incorrect cleaning methods being used. Use recommended cleaning procedures. See the Cleaning the
glass cooktop section.
Cookware with rough bottoms being used or coarse
particles (salt or sand) were between the cookware
and the surface of the cooktop. Cookware has been
slid across the cooktop surface.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are clean before
use, and use cookware with smooth bottoms.
Areas of
discoloration on the
cooktop
Food spillovers not cleaned before next use. See the Cleaning the glass cooktop section.
Hot surface on a model with a light-colored glass
cooktop. This is normal. The surface may appear discolored when it is
hot. This is temporary and will disappear as the glass cools.
Plastic melted to the
surface Hot cooktop came into contact with plastic placed
on the
hot cooktop.
See the Glass surface – potential for permanent damage
section in the Cleaning the glass cooktop section.
Pitting (or
indentation) of the
cooktop
Hot sugar mixture spilled on the cooktop. Call a qualified technician for replacement.
Pan detection/sizing
not working properly Improper cookware being used. Use a flat induction capable pan that meets the minimum size
for the element being used. See the Using The Correct Size
Cookware section.
Pan is improperly placed. Make sure the pan is centered on the corresponding surface
element.
Cooktop control improperly set. Check to see that the control is set properly.
Noise Sounds you may hear: Buzzing, whistling and
humming. These sounds are normal. See Cooking Noise section.
Precision Cooking
button beeps error
tone when pressed
one time
There is no precision cooking device paired, so you
are unable to start a precision cooking mode. Connect a precision cooking device.
Probe actual
temperature is not
stable while charger
is inserted
Electrical noise is impacting the signal. Probe should be charged before cooking. Do not leave probe
plugged in while cooking.
My sous vide probe
JXSOUSV1 won't pair Existing precision probes are not compatible with
new precision features. Connect a model compatible precision probe.
TROUBLESHOOTING TIPS
20 49-2001131 Rev. 1
TROUBLESHOOTING TIPS
Troubleshooting Tips ... Before you schedule service
Problem Possible Cause What To Do
My precision probe
is not accurately
maintaining low
temperatures
The pot size, pot set-up, and/or burner size you are
using may be unsuitable to hold low temperatures. Remove the lid, use a larger diameter pot, or use a smaller
burner. Please keep your unit connected and install upcoming
updates to improve performance.
Pan won't pair or
activate when tapping
handle
Tapping force is too light. Double tap the pan with firm taps (or knock) on the black
plastic endcap.
Battery in pan is low or dead. Replace AAA battery, installing with positive end out of handle.
Using different pan hardware. Check that your pan has a black endcap that unscrews from
the end of the handle. Pans with an oval module reading
"Hestan Cue®" will not work with Café appliances.
Experiencing
performance or minor
technical issues
including seeing
20F or 100F as set
temperature
Old unit or pan software. Connect your unit to the SmartHQ app and update unit
software. Connect your unit and pan to the Hestan Smart
Cooking app and update pan software.
The unit cancelled
my precision cooking
mode
Battery in device is low or dead. Replace AAA battery in pan, or charge probe.
Old unit or pan software. Connect your unit to the SmartHQ app and update unit
software. Connect your unit and pan to the Hestan Smart
Cooking app and update pan software.
Your precision cooking device has gone out of
range. This could indicate a problem with the device. If the problem
persists, please contact the device manufacturer.
Your precision cooking device had a computation
malfunction.
The unit lost communication with your precision
cooking device. This could indicate a problem with the device or the unit.
If the problem persists, please contact the device or unit
manufacturer.
Some cooking techniques and set temperatures in
combination may trigger a fault in the temperature
sensing algorithm.
Re-start the precision cooking mode and if problem persists
under the same conditions but is not consistent in other use
cases, contact the unit manufacturer.
Unable to reach
set temperature in
Precision Cooking
Mode
Boiling water or cooking liquid based foods at high
temperatures will result in temperature stalls close to
the set temperature.
Use temperature settings for pan frying, sautéing, and searing
when using Hestan Cue cookware or built-in conventional
Precision Cooktop Sensor. The Precision Cooking Probe
accessory can be used to control liquid temperatures between
100-200° F for slow cooking, simmering, and advanced
cooking techniques like Sous Vide.
Unresponsive keypad Keypad is dirty. Clean the keypad.
A fuse in your home may be blown or the circuit
breaker tripped. Replace the fuse or reset the circuit breaker.
Object, such as utensil or debris, is on the control
interface. Remove object from control interface.
Liquid is on the control interface. Wipe control interface to remove liquid.
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