Cafe CEP7030 User manual
Write the model and serial numbers here:
Model # _______________________________
Serial # _______________________________
You can find them on a label under the cooktop.
49-2000979 Rev. 1 11-21 GEA
Radiant Cooktop
Models: CEP7030 and CEP7036
Contents
Safety Information...............................3
Using The Cooktop
Cooktop Features...............................5
Radiant Glass Cooktop ..........................6
Home Canning Tips .............................6
Cookware for Radiant Glass Cooktop ...............7
Element Cycling ................................8
Turn Product On/Off.............................8
Operating the Cooking Elements...................8
How to Synchronize Left Elements .................9
Selecting Cooktop Settings .......................9
Cooktop Lockout ..............................10
Hot Light Indicator .............................10
Griddle (optional accessory) .....................11
Care And Cleaning
Cleaning the Glass Cooktop .....................12
Troubleshooting Tips ...........................14
Limited Warranty ...............................18
Accessories ...................................19
Consumer Support .............................20
English • Français • Español
Owner's Manual
249-2000979 Rev. 1
THANK YOU FOR MAKING CAFÉ A PART OF YOUR HOME.
We take pride in the craftsmanship, innovation and design that goes into every CAFÉ product, and
we think you will too. Among other things, registration of your appliance ensures that we can deliver
important product information and warranty details when you need them.
Register your CAFÉ appliance now online. Helpful websites are available in the Consumer Support
section of this Owner’s Manual. You may also mail in the pre-printed registration card included in the
packing material.
49-2000979 Rev. 13
READ AND SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
SAFETY INFORMATION
WARNING Read all safety instructions before using the product. Failure to follow these instructions may result
in fire, electrical shock, serious injury or death.
WARNING GENERAL SAFETY INSTRUCTIONS
■ Usethiscooktoponlyforitsintendedpurposeas
described in this Owner’s Manual.
■ Besureyourcooktopisproperlyinstalledand
grounded by a qualified installer in accordance with
the provided installation instructions.
■ Donotattempttorepairorreplaceanypartofyour
cooktop unless it is specifically recommended in this
manual. All other servicing should be performed by
a qualified technician.
■ Beforeperforminganyservice,unplugthecooktop
or disconnect the power supply at the household
distribution panel by removing the fuse or switching
off the circuit breaker.
■ Donotleavechildrenalone—childrenshouldnot
be left alone or unattended in an area where the
cooktop is in use. They should never be allowed to
climb, sit or stand on any part of the cooktop.
■
CAUTION
Donotstoreitemsofinterestto
childrenabovethecooktop—childrenclimbingonthe
cooktop to reach items could be seriously injured.
■ Useonlydrypotholders—moistordamppot
holders on hot surfaces may result in burns from
steam.Donotletpotholderstouchhotsurface
unitsorheatingelements.Donotuseatowelor
other bulky cloth in place of pot holders.
■ Neveruseyourcooktopforwarmingorheatingthe
room.
■ Donottouchsurfaceelements.Thesesurfaces
may be hot enough to burn even though they are
darkincolor.Duringandafteruse,donottouch,
or let clothing or other flammable materials contact
the surface elements or areas nearby the surface
elements; allow sufficient time for cooling first.
■ Potentiallyhotsurfacesincludethecooktopand
areas facing the cooktop.
■ Donotheatunopenedfoodcontainers.Pressure
could build up and the container could burst,
causing an injury.
■ Cookmeatandpoultrythoroughly—meattoatleast
an internal temperature of 160°F and poultry to at
least an internal temperature of 180°F. Cooking
to these temperatures usually protects against
foodborne illness.
WARNING KEEP FLAMMABLE MATERIALS AWAY FROM THE COOKTOP
Failure to do so may result in fire or personal injury.
■ Donotstoreoruseflammablematerialsnear
the cooktop, including paper, plastic, pot holders,
linens, wall coverings, curtains, drapes and gasoline
or other flammable vapors and liquids.
■ Neverwearloose-fittingorhanginggarmentswhile
using the cooktop. These garments may ignite if
they contact hot surfaces causing severe burns.
■ Donotletcookinggreaseorotherflammable
materials accumulate in or near the cooktop.
Grease on the cooktop may ignite.
WARNING COOKTOP SAFETY INSTRUCTIONS
■ Intheeventofafire,donotusewaterorgreaseon
fires.Neverpickupaflamingpan.Turnthecontrols
off. Smother a flaming pan on a surface unit by
covering the pan completely with a well-fitted lid,
cookiesheetorflattray.Useamulti-purposedry
chemical or a foam-type fire extinguisher.
■ Neverleavethesurfaceunitsunattendedatmedium
orhighheatsettings.Boiloverscausesmokingand
greasy spillovers that may catch on fire.
449-2000979 Rev. 1
SAFETY INFORMATION
READ AND SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
How to Remove Protective Shipping Film and Packaging Tape
Carefully grasp a corner of the protective shipping film
with your fingers and slowly peel it from the appliance
surface.Donotuseanysharpitemstoremovethefilm.
Remove all of the film before using the appliance for the
first time.
To assure no damage is done to the finish of the
product, the safest way to remove the adhesive from
packaging tape on new appliances is an application of
a household liquid dishwashing detergent. Apply with a
soft cloth and allow to soak.
NOTE: The adhesive must be removed from all parts. It
cannot be removed if it is baked on.
Consider recycling options for your appliance packaging
material.
WARNING COOKTOP SAFETY INSTRUCTIONS (Cont.)
■ Neverleaveoilunattendedwhilefrying.Ifallowed
to heat beyond its smoking point, oil may ignite
resulting in fire that may spread to surrounding
cabinets.Useadeepfatthermometerwhenever
possible to monitor oil temperature.
■ Toavoidspilloverandfire,useaminimumamount
of oil when shallow pan-frying and avoid cooking
frozen foods with excessive amounts of ice.
■ Usetheproperpansize-selectcookwarehaving
flat bottoms large enough to cover the surface
heating element. The use of undersized cookware
will expose a portion of the surface unit to direct
contact and may result in ignition of clothing. Proper
relationship of cookware to surface unit will also
improve efficiency.
■ Tominimizethepossibilityofburns,ignitionof
flammable materials and spillage, the handle of a
container should be turned toward the center of the
range without extending over nearby surface units.
■ Ifpowerislosttoanelectriccooktopwhileasurface
unitisON,thesurfaceunitwillturnbackonas
soon as power is restored. In the event of a power
loss, failure to turn all surface unit knobs to the OFF
position may result in ignition of items on or near the
cooktop, leading to serious injury or death.
WARNING RADIANT COOKTOP SAFETY INSTRUCTIONS
■ Onlycertaintypesofglass,glass/ceramic,
earthenware or other glazed containers are suitable
for cooktop service; others may break because of
the sudden change in temperature.
■ Usecarewhentouchingthecooktop.Theglass
surface of the cooktop will retain heat after the
controls have been turned off.
■ Donotcookonabrokencooktop.Iftheglass
cooktop should break, cleaning solutions and
spillovers may penetrate the broken cooktop and
create a risk of electric shock. Contact a qualified
technician immediately.
■ Avoidscratchingtheglasscooktop.Thecooktop
can be scratched with items such as knives,
sharp instruments, rings or other jewelry, and
rivets on clothing.
■ Donotplaceorstoreitemsthatcanmeltorcatch
fire on the glass cooktop, even when it is not being
used. If the cooktop is inadvertently turned on, they
may ignite. Heat from the cooktop or oven vent after
it is turned off may cause them to ignite also.
■ Useceramiccooktopcleanerandnon-scratch
cleaning pad to clean the cooktop. Wait until the
cooktop cools and the indicator light goes out
before cleaning. A wet sponge or cloth on a hot
surface can cause steam burns. Some cleaners can
produce noxious fumes if applied to a hot surface.
Read and follow all instructions and warnings on the
cleaning cream label. NOTE: Sugary spills are an
exception. They should be scraped off while still hot
using an oven mitt and a scraper. See the Cleaning
the glass cooktop section for detailed instructions.
PROPER DISPOSAL OF YOUR APPLIANCE
DisposeoforrecycleyourapplianceinaccordancewithFederalandLocalRegulations.Contactyourlocal
authorities for the environmentally safe disposal or recycling of your appliance.
49-2000979 Rev. 15
Throughout this manual, features and appearance may vary from your model.
Cooktop Features
USING THE COOKTOP: Cooktop Features
1. Cooking Element(s): See page 8.
2. Control Knob(s): See page 8.
3. Lock: See page 10.
4. Sync Burners: See page 9.
UserInterfaceControls
UserInterfaceControls
4
4
3
3
CEP7030 cooktop
CEP7036 cooktop
2
2
1
1
649-2000979 Rev. 1
Radiant Glass Cooktop
Home Canning Tips
USING THE COOKTOP: Radiant Glass Cooktop / Home Canning Tips
The radiant cooktop features heating units beneath a
smooth glass surface.
NOTE: A slight odor is normal when a new cooktop is
used for the first time. It is caused by the heating of new
parts and insulating materials and will disappear in a
short time.
NOTE: This cooktop has Rapid Response surface units.
The cooktop will automatically heat up or cool down
to the desired power level setting in the quickest time
possible. While the surface units are on, you may not
see them glow red during certain heat up or cool down
conditions.
Cooktop temperatures increase with the number of
surface units that are on. With 3 or 4 units turned on,
surface temperatures are high. Always use caution when
touching the cooktop.
Besurethecanneriscenteredoverthesurfaceunit.
Make sure the canner is flat on the bottom.
To prevent burns from steam or heat, use caution when
canning.
Userecipesandproceduresfromreputablesources.These
areavailablefrommanufacturerssuchasBall®and Kerr®
andtheDepartmentofAgricultureExtensionService.
Flat-bottomedcannersarerecommended.Useofwater
bath canners with rippled bottoms may extend the time
required to bring the water to a boil.
Nevercookdirectlyontheglass.
Always use cookware.
Always place the pan in the center of
the surface unit you are cooking on.
Donotslidecookwareacrossthecooktop
becauseitcanscratchtheglass—theglass
is scratch-resistant, not scratch proof.
49-2000979 Rev. 17
Cookware for Radiant Glass Cooktop
USING THE RANGE: Cookware for Radiant Glass Cooktop
The following information will help you choose cookware which will give good performance on glass cooktops.
NOTE: Follow all cookware manufacturer’s recommendations when using any type of cookware on the ceramic cooktop.
Recommended
Stainless Steel
Aluminum:
Heavy weight recommended
Good conductivity. Aluminum residues
sometimes appear as scratches on the
cooktop but can be removed if cleaned
immediately.Becauseofitslowmelting
point, thin weight aluminum should not
be used.
Copper Bottom:
Copper may leave residues which can
appear as scratches. The residues can
be removed, as long as the cooktop
is cleaned immediately. However, do
not let these pots boil dry. Overheated
metal can bond to glass cooktops. An
overheated copper bottom pot will leave
a residue that will permanently stain the
cooktop if not removed immediately.
Enamel (painted) on Cast Iron:
Recommended if bottom of pan is coated
Avoid/Not Recommended
Enamel (painted) on Steel:
Heating empty pans can cause
permanent damage to cooktop glass.
The enamel can melt and bond to the
ceramic cooktop.
Glass-ceramic:
Poor performance. Will scratch the
surface.
Stoneware:
Poor performance. May scratch the
surface.
Cast Iron:
Notrecommended—unlessdesigned
specifically for glass cooktops
Poor conductivity and slow to absorb
heat. Will scratch the cooktop surface.
Check pans for flat bottoms by
using a straight edge.
Pans with rounded, curved,
ridged or warped bottoms are
not recommended.
For Best Results
■ Placeonlydrypansonthesurfaceelements.Donot
place lids on the surface elements, particularly wet lids.
Wet pans and lids may stick to the surface when cool.
■ Donotusewoksthathavesupportrings.Thistypeof
wok will not heat on glass surface elements.
■ Werecommendthatyouuseonlyaflat-bottomed
wok. They are available at your local retail store. The
bottom of the wok should have the same diameter as
the surface element to ensure proper contact.
■ Somespecialcookingproceduresrequirespecific
cookware such as pressure cookers or deep-fat
fryers. All cookware must have flat bottoms and be
the correct size.
Donotplacewetpansontheglasscooktop.
Donotusewokswithsupportringsontheglasscooktop.
Useflat-bottomedwoksontheglasscooktop.
849-2000979 Rev. 1
Tri-Ring Surface Element
■ Tousethelargesurfaceelement,pushandturnthe
center control knob clockwise to , stopping at the
desired setting. This will activate the entire heating area.
■ Tousethemediumsurfaceelement,pushandturn
the center control knob clockwise to , stopping at
the desired setting. This will activate the medium-size
heating area.
■ Tousethesmallestsurfaceelement,pushandturn
the center control knob clockwise to , stopping at the
desired setting. This will activate the smallest, inside
heating area.
Element Cycling
Turn Product On/Off
Operating The Cooking Elements
USING THE COOKTOP: Element Cycling / Turn Product On/Off / Operating The Cooking Elements
Surface elements will cycle on and off to maintain the
temperature you have selected. All radiant surface elements
have a temperature limiter that protects the glass cooktop
from getting too hot, this is normal. The temperature limiter
may cycle the elements off more frequently if:
■ Thepanboilsdry.
■ Thepanbottomisnotflat.
■ Thepanisoff-center.
■ Thereisnopanontheelement.
■ Pushtheknobdownandturnineitherdirectiontothe
setting you want. When the control is in any position
other than Off, it may be rotated without pushing it
down. You may feel a slight bump when it is rotated
through the Lo or Hi positions. You may hear slight
clicking sounds during cooking, indicating the control
is keeping the power level you set.
■ AHOT SURFACE indicator light will glow when any
radiant element is turned on and will remain on until
the surface is cooled to approximately 150°F.
■ BesureyouturnthecontrolknobtoOff when you
finish cooking. It will snap into the Off position.
Dual Surface Element
■ Tousethesmallsurfaceelement,turnthecontrol
knob to the Small Burner settings.
■ Tousethelargesurfaceelement,turnthecontrol
knob to the Large Burner settings.
49-2000979 Rev. 19
How To Synchronize Left Burners
Selecting Cooktop Settings
■ Makesurethepanrestsflatontheglasscooktop.
Choose pans that match the circle/bridge area as
closely as possible.
■ Tousebothleftelementsatthesamesetting,push
and turn the control knob to , stopping at the
desired settings. It is normal to hear a clicking noise
when the elements are in sync mode.
■ Tousetheleftfrontsurfaceelementonly,pushand
turn the control knob to , stopping at the
desired settings.
Content just for the following models: CP9530, CP9536
andJP7030,JP7036–BacklitKnobs.
WhenusingSyncBurnertheleftrearknoblightingwill
slightly flicker. The rear element is controlled by the front
element and briefly lights the knob as the two elements
heat. This is normal.
Choose the element/burner that is the best fit to the
cookware size. Each element/burner on your new
cooktop has its own power levels ranging from low to
high. Power level settings necessary for cooking will vary
depending on the cookware being used, the type and
quantity of food, and the desired outcome.
In general:
■ Uselowersettingsformelting,holding,and
simmering.
■ Usehighersettingsforheatingquickly,searing,and
frying.
■ For“WarmingZone”elementsintendedforholding
(some models), use the Med-Hi settings.
When keeping foods warm confirm selected setting is
sufficient to maintain food temperature above 140°F.
Larger elements are not recommended for melting.
Power boil elements are best suited for boiling water,
particularlywithpotsthatare9”orlarger.
USING THE COOKTOP: How To Synchronize Left Elements / Selecting Cooktop Settings
Hi
boiling quickly
frying
searing
reducing
simmering
holding
melting
Low
10 49-2000979 Rev. 1
USING THE COOKTOP: Cooktop Lockout / Hot Light Indicator
Cooktop Lockout (on some models)
Hot Light Indicator
To lock the cooktop and prevent unwanted use, turn the
control lock knob to Lock. An indicator light will glow
to show that the cooktop is locked. To unlock, press
and turn the knob to Unlock. In the locked position, the
cooktop will produce an audible sound if any control
knob is set to a position other than Off.
A hot surface indicator light (one for each cooking
element) will glow when the glass surface is hot and will
remain on until the surface has cooled to temperature
that is safe to touch.
Hot Surface
Indicator Light
49-2000979 Rev. 111
Griddle (optional accessory)
USING THE COOKTOP: Griddle (optional accessory)
Using the Griddle
CAUTION Burn Hazard
■ Griddlesurfacesmaybehotenoughtocauseburnsduringandafteruse.Placeandremovethe
griddle when it is cool and all surface units are off. Use oven mitts if you will touch the griddle while
hot. Failure to do so can result in burns.
■ PlaceandremovethegriddleonlywhengriddleiscoolandallsurfaceburnersareturnedOff.
Beforeusingthiscookwareforthefirsttime,washittomakesureitisclean.Thenseasonitlightly,rubbingcooking
oil onto the cooking surface.
How To Place The Griddle
IMPORTANT: Always place and use your griddle at the
designated location on the cooktop.
IMPORTANT NOTES:
■ Clean the griddle with a sponge and mild detergent
inwarmwater.DONOTuseblueorgreenscrubbing
pads or steel wool.
■ Avoid cooking extremely greasy foods and be careful
of grease spillover while cooking.
■ Neverplaceorstoreanyitemsonthegriddle,even
when it is not in use. The griddle can become heated
when using the surrounding surface units.
■ Avoid using metal utensils with sharp points or rough
edges,whichmightdamagethegriddle.Donotcut
foods on the griddle.
■ Donotusecookwareasastoragecontainerforfood
or oil. Permanent staining and/or craze lines could
result.
■ Your griddle will discolor over time with use.
■ Donotcleanthegriddleinaself-cleaningoven.
■ Always allow the cookware to cool before immersing
in water.
■ Donotoverheatthegriddle.
Griddle Operation
To turn on the surface units for the entire griddle, use
theSyncBurnercontrolfeature.TouchtheSync Burner
pad and then adjust power level to desired setting as
described on page 9.
Type of Food Cook Setting
Warming Tortillas Med-Lo
Pancakes Med-Lo
Hamburgers Med
Fried Eggs Med-Lo
BreakfastSausageLinks Med
Hot Sandwiches (such as Grilled Cheese) Med-Lo
Griddle settings are intended to be a guideline and may need to be
adjusted based on individual cooking preferences.
12 49-2000979 Rev. 1
To maintain and protect the surface of your glass cooktop,
follow these steps:
1. Beforeusingthecooktopforthefirsttime,cleanit
with a ceramic cooktop cleaner. This helps protect the
top and makes cleanup easier.
2. Regular use of a ceramic cooktop cleaner will help
keep the cooktop looking new.
3. Shake the cleaning cream well. Apply a few drops of
a ceramic cooktop cleaner directly to the cooktop.
4. Useapapertoweloranon-scratchcleaningpadfor
ceramic cooktops to clean the entire cooktop surface.
5. Useadryclothorpapertoweltoremoveallcleaning
residue.Noneedtorinse.
NOTE:ItisveryimportantthatyouDONOTheatthe
cooktop until it has been cleaned thoroughly.
Burned-On Residue
NOTE:DAMAGEtoyourglasssurfacemayoccurifyou
use scrub pads other than those recommended.
1. Allow the cooktop to cool.
2. Spread a few drops of a ceramic cooktop cleaner on
the entire burned residue area.
3. Usinganon-scratchcleaningpadforceramic
cooktops, rub the residue area, applying pressure as
needed.
4. If any residue remains, repeat the steps listed above
as needed.
5. For additional protection, after all residue has been
removed, polish the entire surface with a ceramic
cooktop cleaner and a paper towel.
Heavy, Burned-On Residue
1. Allow the cooktop to cool.
2. Useasingle-edgerazorbladescraperatapproximately
a 45° angle against the glass surface and scrape the
soil. It will be necessary to apply pressure to the razor
scraper in order to remove the residue.
3. After scraping with the razor scraper, spread a few
drops of a ceramic cooktop cleaner on the entire burned
residuearea.Useanon-scratchcleaningpadtoremove
any remaining residue.
4. For additional protection, after all residue has been
removed, polish the entire surface with a ceramic
cooktop cleaner and a paper towel.
Clean your cooktop after each
spill.Useaceramiccooktop
cleaner.
Ceramic
Cooktop
Cleaner
The ceramic cooktop scraper and all recommended supplies
are available through our Parts Center. See instructions under
“Assistance/Accessories”section.
NOTE:Donotuseadullornickedblade.
CARE AND CLEANING: Cleaning the Glass Cooktop
Cleaning the Glass Cooktop
Useanon-scratchcleaningpadfor
ceramic cooktops.
For cleaning videos and
instructions, scan the QR code
with your device.
49-2000979 Rev. 113
Metal Marks and Scratches
1. Becarefulnottoslidepotsandpansacrossyour
cooktop. It will leave metal markings on the cooktop
surface.
These marks are removable using a ceramic cooktop
cleaner with a non-scratch cleaning pad for ceramic
cooktops.
2. If pots with a thin overlay of aluminum or copper
are allowed to boil dry, the overlay may leave black
discoloration on the cooktop.
This should be removed immediately before heating
again or the discoloration may be permanent.
NOTE: Carefully check the bottom of pans for roughness
that would scratch the cooktop.
3. Becarefulnottoplacealuminumbakingsheetsor
aluminum frozen entrée containers on a hot cooktop
surface. It will leave shiny dots or markings on the
cooktop surface. These markings are permanent and
cannot be cleaned off.
Damage from Sugary Spills and Melted Plastic
Special care should be taken when removing hot substances to avoid permanent damage of the glass surface.
Sugary spillovers (such as jellies, fudge, candy, syrups) or melted plastics can cause pitting of the surface of your
cooktop (not covered by the warranty) unless the spill is removed while still hot. Special care should be taken when
removing hot substances.
Besuretouseanew,sharprazorscraper.
Donotuseadullornickedblade.
1. Turn off all surface units. Remove hot pans.
2. Wearing an oven mitt:
a. Useasingle-edgerazorbladescrapertomove
the spill to a cool area on the cooktop.
b. Remove the spill with paper towels.
3. Any remaining spillover should be left until the surface
of the cooktop has cooled.
4.Don’tusethesurfaceunitsagainuntilallofthe
residue has been completely removed.
NOTE: If pitting or indentation in the glass surface has
already occurred, the cooktop glass will have to be
replaced. In this case, service will be necessary.
Cleaning Trim
Do not use a steel wool or green pad; it will scratch the surface.
To clean the stainless steel surface, use warm sudsy water or a stainless steel cleaner or polish. Always wipe the
surface in the direction of the grain. Follow the cleaner instructions for cleaning the stainless steel surface. To inquire
about purchasing stainless steel appliance cleaner or polish, or to find the location of a dealer nearest you, visit
cafeappliances.com.
Cleaning Knobs
The control knobs may be removed for easier cleaning.
Make sure the knobs are in the Off positions and pull
them straight off the stems for cleaning. The knobs can
be cleaned in a dishwasher or they may also be washed
with soap and water. Make sure the insides of the knobs
are dry before replacing. Replace the knobs in the Off
position to ensure proper placement.
Cleaning the Glass Cooktop (Cont.)
CARE AND CLEANING: Cleaning the Glass Cooktop
Clear groove
Spring
clip
Molded rib
Stem
14 49-2000979 Rev. 1
Problem Possible Cause What To Do
Surface elements will
not maintain a rolling
boil or cooking is slow
Improper cookware being used. Usepansthatareabsolutelyflatandmatch
the diameter of the surface unit selected.
Surface elements do
not work properly
Cooktop controls improperly set. Check to be sure the correct control is set
for the surface element you are using.
Scratches on cooktop
glass surface
Incorrect cleaning methods being used. Userecommendedcleaningprocedures.
See the Cleaning the glass cooktop section.
Cookware with rough bottoms being used or coarse
particles (salt or sand) were between the cookware and
the surface of the cooktop. Cookware has been slid
across the cooktop surface.
To avoid scratches, use the recommended
cleaning procedures. Make sure bottoms
of cookware are clean before use, and use
cookware with smooth bottoms.
Areas of discoloration
on the cooktop
Food spillovers not cleaned before next use. See the Cleaning the glass cooktop section.
Hot surface on a model with a light-colored glass
cooktop.
This is normal. The surface may appear
discolored when it is hot. This is temporary
and will disappear as the glass cools.
Plastic melted to the
surface
Hot cooktop came into contact with plastic placed on
the hot cooktop.
See the Glass surface – potential for
permanent damage section in the Cleaning
the glass cooktop section.
Pitting (or indentation)
of the cooktop
Hot sugar mixture spilled on the cooktop. Call a qualified technician for replacement.
TROUBLESHOOTING TIPS
Troubleshooting Tips ... Beforeyouscheduleservice
Save time and money! Review the charts on the following pages first and you may not need to schedule service. If an
error occurs in the control operation, a fault code will flash in the display. Record the error code and schedule service.
Check out self-help videos and FAQ at cafeappliances.com/support.
49-2000979 Rev. 115
Notes
16 49-2000979 Rev. 1
Notes
49-2000979 Rev. 117
Notes
18 49-2000979 Rev. 1
Staple your receipt here. Proof of the original purchase
date is needed to obtain service under the warranty. LIMITED WARRANTY
cafeappliances.com
All warranty service is provided by our Factory Service Centers, or an authorized service technician. To schedule service
online, visit us at cafeappliances.com/service. Please have your serial number and your model number available when
scheduling service.
Servicing your appliance may require the use of the onboard data port for diagnostics. This gives a CAFÉ factory
service technician the ability to quickly diagnose any issues with your appliance and helps CAFÉ improve its products by
providing CAFÉ with information on your appliance. If you do not want your appliance data to be sent to CAFÉ, please
advise your technician not to submit the data to CAFÉ at the time of service.
What CAFÉ will not cover:
■Service trips to your home to teach you how to use
the product.
■ Improperinstallation,deliveryormaintenance.
■ Failureoftheproductifitisabused,misused,
modified or used for other than the intended purpose
or used commercially.
■ Damagetotheglasscooktopcausedbyuseof
cleaners other than the recommended cleaning
creams and pads.
■ Damagetotheglasscooktopcausedbyhardenedspills
of sugary materials or melted plastic that are not cleaned
according to the directions in the Owner’s Manual.
■ Replacementofhousefusesorresettingofcircuit
breakers.
■ Damagetotheproductcausedbyaccident,fire,
floods or acts of God.
■ Incidentalorconsequentialdamagecausedby
possible defects with this appliance.
■ Damagecausedafterdelivery.
■ Productnotaccessibletoproviderequiredservice.
■ Servicetorepairorreplacelightbulbs,exceptfor
LEDlamps.
■ EffectiveJanuary1,2022,cosmeticdamagetothe
glass cooktop such as, but not limited to, chips,
scratches, or baked on residue not reported within 90
days of installation.
■ EffectiveJanuary1,2022,
damage to the glass cooktop
due to impact or misuse. See
example.
CAFÉ Electric Cooktop Limited Warranty
EXCLUSION OF IMPLIED WARRANTIES
Your sole and exclusive remedy is product repair as provided in this Limited Warranty. Any implied warranties,
including the implied warranties of merchantability or fitness for a particular purpose, are limited to one year or
the shortest period allowed by law.
This limited warranty is extended to the original purchaser and any succeeding owner for products purchased for home
usewithintheUSA.IftheproductislocatedinanareawhereservicebyaCAFÉAuthorizedServicerisnotavailable,you
may be responsible for a trip charge or you may be required to bring the product to an Authorized CAFÉ Service location
for service. In Alaska, the limited warranty excludes the cost of shipping or service calls to your home.
Some states do not allow the exclusion or limitation of incidental or consequential damages. This limited warranty
gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your
legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.
Warrantor: GE Appliances, aHaier company
Louisville, KY 40225
Extended Warranties: Purchase a CAFÉ extended warranty and learn about special discounts that are available
while your warranty is still in effect. You can purchase it online anytime at
cafeappliances.com/extended-warranty
CAFÉ Service will still be there after your warranty expires.
For the period of CAFÉ will replace
One year
From the date
of the original
purchase
Any partofthecooktopwhichfailsduetoadefectinmaterialsorworkmanship.Duringthis
limited one-year warranty, CAFÉ will provide, free of charge, all labor and in-home service
to replace the defective part.
49-2000979 Rev. 119
ACCESSORIES
Looking For Something More?
CAFÉ offers a variety of accessories to improve your
cooking and maintenance experiences!
Refer to the Consumer Support page for website
information.
The following products and more are available:
Accessories
Parts
Griddle
Stainless Steel Cleaner and Polisher
Customizable knob kits
20 49-2000979 Rev. 1
PrintedintheUnitedStates
Consumer Support
CONSUMER SUPPORT
CAFÉ Website
Have a question or need assistance with your appliance? Try the CAFÉ website 24 hours a day, any day of the year!
You can also shop for more great CAFÉ products and take advantage of all our on-line support services designed for
yourconvenience.IntheUS:cafeappliances.com In Canada: cafeappliances.ca
Register Your Appliance
Register your new appliance on-line at your convenience! Timely product registration will allow for enhanced
communication and prompt service under the terms of your warranty, should the need arise. You may also mail in
thepre-printedregistrationcardincludedinthepackingmaterial.IntheUS:cafeappliances.com/register
In Canada: cafeappliances.ca/registration
Schedule Service
Expert CAFÉ repair service is only one step away from your door. Get on-line and schedule your service at your
convenienceanydayoftheyear.IntheUS:cafeappliances.com/service In Canada: cafeappliances.ca/service
Extended Warranties
Purchase a CAFÉ extended warranty and learn about special discounts that are available while your warranty is still
in effect. You can purchase it on-line anytime. CAFÉ Service will still be there after your warranty expires.
IntheUS:cafeappliances.com/extended-warranty In Canada: cafeappliances.ca/extended-warranty
Remote Connectivity
For assistance with wireless network connectivity (for models with remote enable),
visit our website at cafeappliances.com/connect In Canada: cafeappliances.ca/connect
Parts and Accessories
Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes
(VISA,MasterCardandDiscovercardsareaccepted).Orderon-linetoday24hourseveryday.
IntheUS:cafeappliances.com/parts
Instructions contained in this manual cover procedures to be performed by any user. Other servicing
generally should be referred to qualified service personnel. Caution must be exercised, since improper
servicing may cause unsafe operation.
Customers in Canada should consult the yellow pages for the nearest Mabe service center, visit our website at
cafeappliances.com/parts
Contact Us
If you are not satisfied with the service you receive from CAFÉ, contact us on our website with all the details
including your phone number, or write to:
IntheUS:GeneralManager,CustomerRelations|CAFÉAppliances,AppliancePark|Louisville,KY40225
cafeappliances.com/contact
InCanada:Director,ConsumerRelations,MabeCanadaInc.|Suite310,1FactoryLane|Moncton,N.B.E1C9M3
cafeappliances.ca/contact
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