Cafection Encore Ground User manual

SERVICE & INSTALLATION MANUAL
Manufactured by:
Cafection Enterprises Inc.
2355, avenue Dalton, Québec (Québec) G1P 3S3 Canada
Tel.: [phone] Fax: [phone]
[email protected] www.cafection.com EGINSA - Revision 0
2017-04
Images may vary from actual product.

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SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground
Table of Contents
1 SAFETY INSTRUCTIONS ........................................................................................................................ 5
1.1 Food-Contact Parts ................................................................................................................... 5
1.2 Warnings.................................................................................................................................... 5
1.3 Power Supply ............................................................................................................................ 5
1.4 Disconnect the equipment if:...................................................................................................... 5
2 WARRANTY .............................................................................................................................................6
2.1 Warranty Policy .......................................................................................................................... 6
2.2 Warranty Return Procedure........................................................................................................ 7
2.3 Shipping Liabilities...................................................................................................................... 7
3 REFERENCE DRAWINGS ....................................................................................................................... 8
3.1 External View ............................................................................................................................. 8
3.2 Rear View .................................................................................................................................. 9
3.3 Internal View ............................................................................................................................ 10
3.4 Brew Group Assembly ............................................................................................................. 11
3.5 Brewing Process...................................................................................................................... 12
3.6 Mainboard................................................................................................................................ 13
3.6.1 Mainboard (PCB) Description................................................................................... 14
3.7 Hot Water Tank ........................................................................................................................ 15
3.8 Water Temperature................................................................................................................... 16
4 INITIAL SETUP ...................................................................................................................................... 17
4.1 On-Site Installation Requirements............................................................................................. 17
4.1.1 Operating Environment ............................................................................................ 17
4.1.2 Power Supply .......................................................................................................... 17
4.1.3 Water Supply........................................................................................................... 17
4.1.4 Tools Required......................................................................................................... 17
4.1.5 Clearance ................................................................................................................ 17
4.2 Specifications........................................................................................................................... 18
4.2.1 Canisters Capacities ................................................................................................ 18
4.2.2 Water Tank .............................................................................................................. 18
4.2.3 Electrical Requirements............................................................................................ 18
4.3 Unpacking ............................................................................................................................... 19
4.4 Leveling the Equipment............................................................................................................ 20
4.5 Drip Tray Installation ................................................................................................................. 20
4.6 Adjusting the Tank Overflow Cup.............................................................................................. 21
4.7 Water Line Connection............................................................................................................. 22
4.8 Electrical Connection ............................................................................................................... 23
4.9 Loading Products..................................................................................................................... 24
4.9.1 Soluble Canisters..................................................................................................... 24
4.10 Filter Paper Installation ............................................................................................................. 25
4.11 Chute Kit Installation (Optional)................................................................................................. 26
4.12 Installation Verification .............................................................................................................. 27
4.13 Coin Changer and Bill Acceptor (Optional)................................................................................ 27
5 USER INTERFACE................................................................................................................................. 28
5.1 Selection Interface.................................................................................................................... 28
5.2 Carafe Mode............................................................................................................................ 29
5.3 Iced Coffee .............................................................................................................................. 30
5.4 Selection Keyboard for People with Disabilities (Optional)......................................................... 31
Table of Contents

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Table of Contents
6 SERVICE MODE ....................................................................................................................................32
6.1 Users Levels ............................................................................................................................32
6.2 Service Tab ..............................................................................................................................33
6.3 Status Tab................................................................................................................................36
6.4 Password Pop-Up ...................................................................................................................37
6.5 Recipes Tab .............................................................................................................................37
6.5.1 Customization Subtab .............................................................................................37
6.5.2 Information Subtab ..................................................................................................38
6.5.3 Liquids & Ingr. (Ingredients) Subtab..........................................................................39
6.5.4 Brew Cycles & Fast Settings Subtab........................................................................40
6.6 System Tab..............................................................................................................................42
6.6.1 System 1 Subtab..................................................................................................... 42
6.6.2 System 2 Subtab..................................................................................................... 43
6.6.3 Tools Subtab ........................................................................................................... 45
6.6.4 Network Subtab.......................................................................................................46
6.6.5 Screen Saver Subtab............................................................................................... 50
6.6.6 Admin Subtab..........................................................................................................51
6.7 Media Tab ................................................................................................................................53
6.7.1 Current Playlist Subtab ............................................................................................53
6.7.2 Next Playlist Subtab................................................................................................. 53
6.7.3 Video Storage Subtab..............................................................................................54
6.8 Audit Tab..................................................................................................................................54
6.8.1 Permanent Sales Count...........................................................................................54
6.8.2 Erasable Sales Count............................................................................................... 54
6.8.3 Users Sales Count................................................................................................... 55
7 CLEANING AND SANITIZING ...............................................................................................................56
7.1 "Auto Rinse" Button .................................................................................................................56
7.2 "Cleaning & Sanitizing" Button..................................................................................................56
7.3 Cleaning and Sanitizing Instructions .........................................................................................57
7.4 Recommended Cleaning Tools.................................................................................................58
7.5 Cleaning and Sanitizing Schedule.............................................................................................58
7.6 Overall Cleaning .......................................................................................................................59
7.7 Exterior Cleaning......................................................................................................................59
7.7.1 Touchscreen ............................................................................................................59
7.7.2 Drip Tray .................................................................................................................. 59
7.7.3 Waste Bin ................................................................................................................ 60
7.8 Interior Parts Cleaning & Sanitizing ...........................................................................................61
7.8.1 Coffee & Soluble Canisters ......................................................................................61
7.8.2 Brew Group............................................................................................................. 62
7.8.3 Fan ..........................................................................................................................63
8 PREVENTIVE MAINTENANCE ..............................................................................................................64
8.1 Preventive Maintenance (PM) Schedule ...................................................................................64
8.2 Brew Group Assembly .............................................................................................................65
8.3 Outlet Valves ...........................................................................................................................66
8.4 Hot Water Tank ........................................................................................................................67

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Table of Contents
9 PARTS MAINTENANCE......................................................................................................................... 68
9.1 Hot Water Tank Draining........................................................................................................... 68
9.2 Shutdown and Storage ............................................................................................................ 69
9.2.1 Storing the Brew Group........................................................................................... 69
9.3 Brew Group Assembly ............................................................................................................. 70
9.4 Mainboard................................................................................................................................ 71
9.5 Flash Card and Microcontroller Replacement ........................................................................... 72
9.5.1 Flash Card ............................................................................................................... 72
9.5.2 Microcontroller (EPROM - Erasable Programmable Read-Only Memory).................. 73
10 TROUBLESHOOTING............................................................................................................................ 74
10.1 Warning Messages List ............................................................................................................ 74
10.2 Error Messages List ................................................................................................................. 75
ANNEX 1 FULL MAINTENANCE SCHEDULE ...................................................................................... 77
ANNEX 2 MONTHLY MAINTENANCE SCHEDULE.............................................................................. 78
ANNEX 3 WEEKLY MAINTENANCE SCHEDULE ................................................................................ 79
ANNEX 4 WASTE CHUTE POSITION................................................................................................... 80
ANNEX 5 REQUIRED CLEARANCE ..................................................................................................... 81

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Safety Instructions
1 SAFETY INSTRUCTIONS
Basic safety precautions should always be followed when using electrical appliances.
Read all instructions before using this brewing equipment.
1.1 Food-Contact Parts
Cafection recommends to clean and sanitize all parts in contact with food prior to installation
and use.
See Cleaning and Sanitizing (section 7) for more details.
1.2 Warnings
To minimize the risk of fire or electric shock, do not expose this equipment to rain or moisture.
Do not immerse this equipment in water; it could lead to electric shock or other malfunctions.
Do not use this equipment other than for its intended use.
This equipment contains hot water. Never move it when full.
This brewing equipment is intended for indoor use only.
1.3 Power Supply
Always use a grounded 120 VAC 60 Hz socket outlet rated for 15 A service.
Each brewing equipment must have its own electrical outlet, on a dedicated circuit.
Extension cords must not be used.
This brewer is equipped with a polarized alternating current line plug (one blade wider
than the other).
Only use this plug with an outlet in which the prongs can be fully inserted.
1.4 Disconnect the equipment if:
- Damage is done to the power cord.
- The equipment does not work properly.
- The temperature of the power cord or plug increases dramatically during use.
- Unusual conditions occur.
- Anytime a part has to be changed, plugged or unplugged.
FAILURE TO COMPLY CAN CAUSE EQUIPMENT DAMAGE,
FIRE OR SERIOUS INJURIES.
''INITIAL SETUP'' SECTION OF THIS MANUAL MUST BE COMPLETED BEFORE
PLUGGING IN THE BREWER.

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SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground
Warranty
2 WARRANTY
2.1 Warranty Policy
Cafection hereby certifies that the products it manufactured are, to the best of its knowledge, free
from all defects and faulty workmanship. The following warranties and conditions are applicable:
• All parts in contact with water (outlet valves, heating element, probe, inlet valve, thermostat
and tank float) are warranted against material defects for a period of 90days from the date
of shipment.
• All remaining parts of the brewer are warrantied against material and workmanship defects
for one(1)year from date of shipment.
All warrantied parts, services and returns must have prior authorization from Cafection. Please
contact Cafection’s Customer Service at 800-561-6162, ext. 310.
The following circumstances will void the warranty policy:
• Use of substitute parts not manufactured or approved by Cafection.
• Improper installation or operation of the equipment.
• Abuse or neglect, including (but not limited to) failure to follow the preventive maintenance
schedule.
• Variation in equipment performance due to excessive mineral deposit or local water
conditions.
• Equipment altered in any way and/or dates, codes or serial numbers removed or modified.
• Equipment damaged in shipment from the customer to Cafection due to improper
packaging.
Please note that labor is not covered by the warranty and that the repair protocol is limited to
replacing the defective part(s). Should any additional repairs need to be done, they will be charged
to the customer.
Equipment or parts will not be accepted without a prior notification to Cafection.
2355, avenue Dalton, Québec (Québec) G1P 3S3
Tel.: [phone] - Fax: [phone]
[email protected]
Customer Service Business Hours (EST):
Monday to Thursday: 8 am to 8 pm
Friday: 8 am to 5 pm

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Warranty
2.2 Warranty Return Procedure
In order to always offer better, faster service, Cafection requests your cooperation for the return of
parts under warranty. Cafection thanks you in advance for taking the time to follow this procedure:
Contact the Customer Service department to obtain a Return Merchandise Authorization(RMA)
number.
Send a copy of the original invoice to Cafection by fax at 800-463-2739 or by email at
[email protected] for approval.
No parts must be destroyed before receiving a written confirmation from Cafection about credit or
exchange possibilities.
Keep a copy of the original invoice for your records. A copy of the original invoice must be
included with your parts return.
Cafection will not be held responsible for any loss or damage occuring during transport.
MAKE SURE THE MERCHANDISE IS WELL PACKED!
Please use original packaging.
Upon reception, Cafection will check the merchandise and authorize the repair or replacement
by identical or equivalent parts, if warranty is applicable. Only warrantied parts are authorized for
return.
Cafection suggests to keep replacement parts on hand.
The warranty covers regular shipping only. Overnight shipping charges will be applied to your order
when required. Orders must be received before noon (12:00 pm EST) to be shipped the same day*.
All returned parts showing no sign of malfunctioning will be subject to
administrative and test fees of $35, plus freight charges associated with the return.
A part returned in unacceptable condition will also be subject to this $35fee and its
warranty may be refused.
*Some conditions may apply.
2.3 Shipping Liabilities
YOU ARE RESPONSIBLE, SHIPMENT MUST BE INSPECTED!
You can refuse delivery if a shipment is damaged. Do not sign the shipment without proper
inspection. Should you choose to accept the delivery, it is mandatory that you record any
significant information on the delivery slip. Remember that you take responsibility of the
merchandise once you have signed the delivery receipt.
You have 24 hours to report and file a claim for concealed damages to the transportation
company.
Failure to comply to this procedure could lead to claim refusal by the carrier.
FOR MORE INFORMATION, PLEASE CALL CUSTOMER SERVICE AT 800-561-6162, ext. 310.

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SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground
3 REFERENCE DRAWINGS
3.1 External View
Drip tray grill
Drip tray
Back splash
Touchscreen
Door lock
Metal door
Plastic front
(fascia)
Top lid
Reference Drawings

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3.2 Rear View
Water tank
Outlet valve
Water inlet
Electric box
Back panel
Leveling glides
Overflow tray
Antenna
Reference Drawings

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SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground
3.3 Internal View
Filter paper
Ground coffee
canisters
Soluble mixing
chamber
Brew group
Spout
Internal
waste bin
Mainboard
(see section 3.6)
COM connection
Flash card
Fan
Coffee
Hot water
Soluble products
#1 and #2
Soluble
canisters
S
p
o
u
t
-
T
o
p
V
i
e
w
Reference Drawings
Overflow cup

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SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground
3.4 Brew Group Assembly
Brew chamber
Cylinder
Piston
Coffee spillway
Aluminum frame
Wheel
Manufacturing date
(on the back)
Funnel
Yoke
Reference Drawings

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SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground
Reference Drawings
3.5 Brewing Process
Step 1 | Rise of the Piston
The ground coffee and the water are dispensed into the brew
chamber during the rise of the piston. This action compresses
the air in the cylinder and forces it through the coffee mixture
in the brew chamber, thereby agitating the brewing coffee.
Step 2 | Pause
Once the piston has reached its top point, it will pause to allow the
coffee to brew to the appropriate strength. At the end of the pause
time, there will be one shot of water to clean the brew chamber.
Step 3 | Descent of the Piston
The descent of the piston creates a vacuum allowing to extract
the coffee from the grounds through the filter paper and into
the cylinder. The piston makes another pause time to allow
all the coffee to drain from the brew chamber.
Step 4 | Coffee Delivery
The piston follows its course heading to its lowest point. Distribution
of coffee through the spout begins once the piston has lowered below
the coffee spillway. Meanwhile, the brew chamber lifts to allow the
filter paper to move and discard the spent grounds into the internal
waste bin or coffee chute.
1
2
3
4

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The equipment should always be
unplugged from the electrical outlet
before servicing any component on
this mainboard.
This is a schematic reference
drawing only. Not to scale.
3.6 Mainboard J11 - MDB port - Coin changer / bill acceptor / card reader
Expansion #2 - Thermostat
board
J10 -
Numeric input
(switches)
J14 - COM port-
Link to touchscreen
computer
J18 - 24 V DC
output
J6 - 24 V DC output - Fan
J12 - 120 V AC
input
J19 - 120 V AC
output
HIGH VOLTAGE AREA
J3 - 24 V AC / DC input
(adjusted to 27 V DC)
Reset
Microcontroller
SN #
SW1 - Setup button (white)
Toggle switches
SW2 - Service button (black)
Reference Drawings

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3.6.1 Mainboard (PCB) Description
Interactive Switches and Buttons
1. SW1 Setup Button (White)
This button gives access to the
parameters of the machine and
products through Service mode
(see section 6.2 for details).
2. SW2 Service Button (Black)
There are two functions for this
button:
-In Selection mode, pressing this
button will enter the touchscreen
calibration utility.
-In Service mode, pressing this
button will display the Factory reset
pop-up menu. This menu allows the
user to reset several settings back
to factory: configuration, passwords
and drinks settings.
The toggle switches are not used
in the Encore Ground, but must
be positioned correctly for proper
operation. The two left switches
must point to the left and the two
right switches must point to the
right.
Green LEDs
The green LEDs light up to indicate
the following statuses:
DS1 Power 5V ok
DS15 Low water level
DS13 Brew group out of park position
DS14 Filter paper roll detected
DS18 Water detected in the overflow tray
Red LEDs
The red LEDs light up to indicate
the following parts are in use:
24V DC Outputs:
DS2 Ingredients motor (coffee # 1)
DS3 Ingredients motor (coffee # 2)
DS4 Ingredients motor (soluble #1)
DS5 Ingredients motor (soluble #2)
DS6 Hot water valve (coffee)
DS7 Hot water valve (soluble)
DS8 Hot water dispensing valve
DS21 Soluble whipper motor
120V AC Outputs:
DS9 Brew group motor
DS12 N/A
DS10 Water inlet valve
Reference Drawings

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3.7 Hot Water Tank
Make sure the equipment is unplugged when servicing.
Access the hot water tank by removing the back panel.
See images below for tank lid details.
See section 8.4 for preventive maintenance.
Heater safety
switch
Water level switch
(float)
Heating element wire
Heater safety switch
Left Side View
Water level switch (float)
Right Side View
Water temperature probe
Heating element
connector
Reference Drawings
Water tank

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3.8 Water Temperature
This equipment has a coffee brewing setpoint of 200°F water temperature to ensure a consistent
beverage quality. There is a +/- 2°F tolerance.
This value represents an average and will not correspond to the temperature of a manual
measurement. The actual water temperature fluctuates because cold water is added to the tank
after every beverage delivery and time is needed to heat the new incoming water up to setpoint.
Water’s brewing temperature can also be taken manually by ordering a cup of hot water and
measuring its temperature with a thermometer. There may be a slight difference from the tank
reading. This is normal.
If the temperature measurements show a large temperature differencial, verify that the tank is clean
and not obstructed by mineral deposits and scale.
Unit Safety Measures
In the event of a temperature probe failure, water in the tank might start to boil. This will cause it to
overflow into the overflow cup and will automatically shut the machine off. However, the computer
screen will remain active (ON).
Electronic
thermostat board
Access from the back of the machine.
Temperature can be set by the user in the System 1 subtab (see section 6.6.1).
Reference Drawings

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4 INITIAL SETUP
Before installation of the brewer on location, it is strongly suggested to unpack, inspect and bench test the
machine before it leaves the warehouse.
4.1 On-Site Installation Requirements
4.1.1 Operating Environment
Equipment is for indoor use only.
4.1.2 Power Supply
Make sure each unit has its own electrical circuit and is located within 6 feet of the
dedicated electrical outlet.
Use only a polarized grounded receptacle.
Domestic 120V AC / 60 Hz - 15 A circuit.
4.1.3 Water Supply
Use a plastic 1/4” or 3/8” (outside diameter) dedicated line branched off a larger line. An
easily accessible shut off valve up stream of the unit is highly recommended for ease of
installation.
Cold tap water pressure should be at least 20 psi and no more than 80 psi.
4.1.4 Tools Required
- #2 Phillips screwdriver
- Regular medium pliers
- Adjustable wrench
- Level indicator
Other tools may be required depending on the type of water supply tubing and
location.
4.1.5 Clearance
Unit Clearances Allowance for
Height 32 1/8” 48 1/8” Removing top lid.
Width 11 1/2” 23 1/2” Accessing lock (left side) and opening door (right side).
Depth 24 1/2” 33” Opening door (front) and back clearance.
Back
Clearance
2 1/2”
6”
Clearance for water hookup, hoses and adequate air
circulation.
Needed only if a filtration system is installed behind
the machine.
See Annex 4 for waste chute positioning.
See Annex 5 for a diagram illustrating required clearance.
Initial Setup

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4.2 Specifications
4.2.1 Canisters Capacities
Each coffee canister: 1.25 lbs (0.57 kg) Total: 2.5 lbs (1.14 kg)
Each soluble canister: 1.25 lbs (0.57 kg) Total: 2.5 lbs (1.14 kg)
4.2.2 Water Tank
Capacity: 0.8 gallon US (3.0 L)
Water valves: 1 single valve; 1 double valve
Heating element: 1250 watts
4.2.3 Electrical Requirements
120 VAC
15 A circuit
60 Hz
Initial Setup

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Initial Setup
4.3 Unpacking
To remove the unit from the box, carefully cut the straps holding the box in place on the skid.
Remove all staples from the box (top and bottom). Remove the top of the box, then the two (2)
sides sleeves. Remove the unit box by lifting it. Inspect the unit to see if any damage has occurred
during shipment.
Some parts and accessories need to be installed on the equipment. Those were placed inside the
machine for shipment. Here is a list of all accessories and parts you should find in your machine.
In the machine:
1. Internal Waste Bin
2. Drip Tray Grill
3. Drip Tray
4. 3/8'' Inlet Fitting
5. 3/8'' to 1/4'' Inlet Fitting Elbow
6. ''Milk'' Sticker for Soluble Canister
7. Filter Paper
8. Microfiber Cloth
9. Keychain
10. Service & Installation Manual
Optional:
11. Plastic Chute Kit (Chute Base and Chute)
One of the machine keys is attached to the power cord at the back of the
machine. A second key is taped on the filter paper roll, located in the internal
waste bin.
11
1
75
32
4

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4.4 Leveling the Equipment
For optimal performance of the equipment, it is important to ensure that it is leveled. Avoiding to do
so can create variations in product delivery.
1. Open the brewer's door and place a level on a flat surface (e.g. internal waste bin shelf).
2. Adjust the four (4) threaded leveling glides of the equipment to reach a leveled position.
4.5 Drip Tray Installation
Place the drip tray grill on the drip tray, then slide the tray under the machine and find the
two (2) hooks to secure it in place. See image below for reference.
Hooks
Drip tray
grill
Drip tray
Initial Setup