Cafection Innovation Series User manual

SERVICE & INSTALLATION MANUAL
Innovation Series – Total 1
Manufactured by:
Cafection Ventures Inc.
2355, avenue Dalton, Québec (Québec) G1P 3S3 Canada
Tel.: [phone] Fax: [phone]
[email protected] www.cafection.com
Images may vary from the actual product.
T11104CMINSA - Revision3
2021-10

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SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1
Table of Contents
1 SAFETY INSTRUCTIONS ........................................................................................................................ 5
1.1 Food-Contact Parts ................................................................................................................... 5
1.2 Warnings.................................................................................................................................... 5
1.3 Power Supply ............................................................................................................................ 5
1.4 Disconnect the equipment if....................................................................................................... 5
2 WARRANTY .............................................................................................................................................6
2.1 Warranty Policy .......................................................................................................................... 6
2.2 Warranty Return Procedure........................................................................................................ 7
2.3 Shipping Liabilities...................................................................................................................... 7
3 INITIAL SETUP ........................................................................................................................................ 8
3.1 On-Site Installation Requirements............................................................................................... 8
3.1.1 Operating Environment .............................................................................................. 8
3.1.2 Power Supply ............................................................................................................ 8
3.1.3 Water Supply............................................................................................................. 8
3.1.4 Tools Required........................................................................................................... 8
3.1.5 Clearance .................................................................................................................. 8
3.2 Unpacking ................................................................................................................................. 9
3.3 Leveling the Equipment............................................................................................................ 10
3.4 Hot Water Tank Preparation ..................................................................................................... 10
3.4.1 Tank Lid Preparation ................................................................................................ 10
3.4.2 Adjusting the Overflow Float .................................................................................... 11
3.5 Bean Hopper Installation .......................................................................................................... 12
3.6 Water Line Connection............................................................................................................. 13
3.7 Electrical Connection ............................................................................................................... 14
3.8 Water Temperature................................................................................................................... 15
3.9 Overflow Tray and Drip Tray Installation .................................................................................... 16
3.9.1 Overflow Tray Installation.......................................................................................... 16
3.9.2 Drip Tray Installation................................................................................................. 17
3.10 Loading Products..................................................................................................................... 18
3.10.1 Soluble Canisters..................................................................................................... 18
3.10.2 Bean Hopper ........................................................................................................... 18
3.11 Chute Kit Installation (Optional)................................................................................................. 19
3.12 Brew Group and Whipping System Removal............................................................................ 20
3.13 Filter Paper Installation ............................................................................................................. 22
3.14 Integrated Printer (Optional)...................................................................................................... 23
3.14.1 Description of Printer’s Button ................................................................................ 23
3.14.2 Replacing Printer Paper ........................................................................................... 23
3.14.3 Ordering Thermal Paper........................................................................................... 23
3.15 Installation Verification .............................................................................................................. 24
3.16 Coin Changer and Bill Acceptor ............................................................................................... 25
3.17 Main Board .............................................................................................................................. 26
3.17.1 Main Board (PCB) Description ................................................................................. 27
4 USER INTERFACE................................................................................................................................. 28
4.1 Selection Screen Interface........................................................................................................ 28
4.2 Carafe Mode ........................................................................................................................... 29
4.3 Iced Coffee .............................................................................................................................. 30
4.4 Selection Keyboard for People with Disabilities (Optional)......................................................... 31
4.5 Cup Detector (Optional)............................................................................................................ 32
Table of Contents

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Table of Contents
5 SERVICE MODE ....................................................................................................................................33
5.1 Users Levels ............................................................................................................................33
5.2 Service Tab ..............................................................................................................................34
5.2 Service Tab (Continued) ...........................................................................................................36
5.3 Status Tab................................................................................................................................37
5.4 Password Pop-Up ...................................................................................................................38
5.5 Recipes Tab .............................................................................................................................38
5.5.1 Blend Sub Tab .........................................................................................................38
5.5.2 Recipes Information Sub Tab ................................................................................... 39
5.5.3 Brew Cycles Settings Sub Tab.................................................................................41
5.5.4 Set Price / Quick Settings Sub Tab .......................................................................... 42
5.6 System Tab..............................................................................................................................43
5.6.1 Settings Sub Tab ..................................................................................................... 43
5.6.2 Tool Sub Tab............................................................................................................45
5.6.3 Network Sub Tab .....................................................................................................49
5.6.4 Software Update Sub Tab........................................................................................51
5.6.5 Admin Sub Tab ........................................................................................................52
5.7 Media Tab ................................................................................................................................54
5.7.1 Current Playlist Sub Tab........................................................................................... 54
5.7.2 Next Playlist Sub Tab ............................................................................................... 54
5.7.3 Video Storage Sub Tab ............................................................................................55
5.7.4 Screen Saver Sub Tab ............................................................................................. 55
5.8 Audits Tab................................................................................................................................56
5.8.1 Permanent Sales Count...........................................................................................56
5.8.2 Erasable Sales Count............................................................................................... 56
5.8.3 Users Sales Count................................................................................................... 56
5.9 General Reset to Factory Settings............................................................................................57
6 CLEANING AND SANITIZING ...............................................................................................................58
6.1 "Auto Rinse" Button .................................................................................................................58
6.2 "Cleaning & Sanitizing" Button..................................................................................................58
6.3 Cleaning and Sanitizing Instructions .........................................................................................59
6.4 Recommended Cleaning Tools.................................................................................................60
6.5 Cleaning and Sanitizing Schedule.............................................................................................60
6.6 Overall Cleaning .......................................................................................................................61
6.7 Exterior Cleaning......................................................................................................................61
6.7.1 Touch Screen .......................................................................................................... 61
6.7.2 Drip Tray .................................................................................................................. 61
6.7.3 Waste Bin ................................................................................................................ 62
6.8 Interior Parts Cleaning & Sanitizing ...........................................................................................63
6.8.1 Bean Hopper ...........................................................................................................63
6.8.2 Solubles Canisters ...................................................................................................64
6.8.3 Coffee Whipper Assembly........................................................................................ 64
6.8.4 Brew Group............................................................................................................. 65
6.8.5 Fan ..........................................................................................................................66
6.8.6 Stainless Coffee Chute ............................................................................................67
6.8.7 Bean Hopper Plastic Funnel..................................................................................... 68

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Table of Contents
7 PREVENTIVE MAINTENANCE .............................................................................................................. 69
7.1 Preventive Maintenance (PM) Schedule ................................................................................... 69
7.2 Brew Group Assembly ............................................................................................................. 70
7.3 Outlet Valves ........................................................................................................................... 71
7.4 Hot Water Tank ........................................................................................................................ 72
7.4.1 Tank parts................................................................................................................ 72
7.4.2 Hot Water Tank Lid .................................................................................................. 73
7.5 Grinder..................................................................................................................................... 74
8 PARTS MAINTENANCE......................................................................................................................... 75
8.1 Hot Water Tank Draining........................................................................................................... 75
8.2 Shutdown and Storage ............................................................................................................ 76
8.2.1 Storing the Brew Group........................................................................................... 76
9 TROUBLESHOOTING............................................................................................................................ 77
9.1 Warning Messages List ............................................................................................................ 77
9.1 Warning Messages List (Continued) ......................................................................................... 78
9.2 Error Messages List ................................................................................................................. 78
9.2 Error Messages List (Continued)............................................................................................... 79
ANNEX 1 FULL PREVENTIVE MAINTENANCE SCHEDULE .................................................................... 80
ANNEX 2 MONTHLY PREVENTIVE MAINTENANCE SCHEDULE............................................................ 81
ANNEX 3 WEEKLY PREVENTIVE MAINTENANCE SCHEDULE............................................................... 82
ANNEX 4 WASTE CHUTE POSITION WITHOUT A FILTRATION SYSTEM ............................................. 83
ANNEX 5 WASTE CHUTE POSITION WITH A FILTRATION SYSTEM ..................................................... 84
ANNEX 6 REQUIRED CLEARANCE .......................................................................................................... 85
This symbol is used to highlight a key step to anticipate a risk for safety or a risk
of damaging the equipment.
This symbol is used to indicate additional information or a quick tip.
Please note that this manual uses the masculine form to facilitate reading.

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Safety Instructions
1 SAFETY INSTRUCTIONS
Basic safety precautions should always be followed when using electrical appliances.
Read all instructions before using this brewing equipment.
1.1 Food-Contact Parts
Cafection recommends to clean and sanitize all parts in contact with food prior to installation
and use.
See Cleaning and Sanitizing (section 6) for more details.
1.2 Warnings
To minimize the risk of fire or electric shock, do not expose this equipment to rain or moisture.
Do not immerse this equipment in water; it could lead to electric shock or other malfunctions.
Do not use this equipment other than for its intended use.
This equipment contains hot water. Never move it when full.
This brewing equipment is intended for indoor use only.
1.3 Power Supply
Always use a grounded 120V AC 60 Hz socket outlet rated for 15 A service.
Each brewing equipment must have its own electrical outlet, on a dedicated circuit.
Extension cords must not be used.
This brewer is equipped with a polarized alternating current line plug (one blade wider
than the other).
Only use this plug with an outlet in which the prongs can be fully inserted.
1.4 Disconnect the equipment if:
- Damage is done to the power cord.
- The equipment does not work properly.
- The temperature of the power cord or plug increases dramatically during use.
- Unusual conditions occur.
- Anytime a part has to be changed, plugged or unplugged.
FAILURE TO COMPLY CAN CAUSE EQUIPMENT DAMAGE,
FIRE OR SERIOUS INJURIES.

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2 WARRANTY
2.1 Warranty Policy
Cafection hereby certifies that the products it manufactured are, to the best of its knowledge, free
from all defects and faulty workmanship. The following warranties and conditions are applicable:
• All parts in contact with water (outlet valves, heating element, probe, inlet valve, thermostat
and tank float) are warranted against material defects for a period of 90days from the date
of shipment.
• All remaining parts of the brewer are warranted against material and workmanship defects
for one(1)year from date of shipment.
All parts under warranty returns must receive a prior authorization from Cafection. Please contact
Cafection’s Customer Service at 800-561-6162, ext. 310.
The following circumstances will void the warranty policy:
• Use of substitute parts not manufactured or approved by Cafection.
• Improper installation or operation of the equipment.
• Abuse or neglect, including (but not limited to) failure to follow the preventive maintenance
schedule.
• Variation in equipment performance due to excessive mineral deposit or local water
conditions.
• Equipment altered in any way and/or dates, codes or serial numbers removed or modified.
• Equipment damaged in shipment from the customer to Cafection due to improper
packaging.
Please note that labor is not covered by the warranty and that the repair protocol is limited to
replacing the defective part(s). Should any additional repairs need to be done, they will be charged
to the customer.
Equipment or parts will not be accepted without a prior notification to Cafection.
Warranty
2355, avenue Dalton, Québec (Québec) G1P 3S3
Tel.: [phone] - Fax: [phone]
[email protected]
Customer Service Business Hours (EST):
Monday to Thursday: 8 am to 8 pm
Friday: 8 am to 5 pm

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2.2 Warranty Return Procedure
In order to always offer better, faster service, Cafection requests your cooperation for the return of
parts under warranty. Cafection thanks you in advance for taking the time to follow this procedure:
Contact the Customer Service department to obtain a Return Merchandise Authorization(RMA)
number.
Send a copy of the original invoice to Cafection by fax at 800-463-2739 or by email at
[email protected] for approval.
No parts must be destroyed before receiving a written confirmation from Cafection about credit or
exchange possibilities.
Keep a copy of the original invoice for your records. A copy of the original invoice must be
included with your parts return.
Cafection will not be held responsible for any loss or damage occuring during transport.
MAKE SURE THE MERCHANDISE IS WELL PACKED!
Please use original packaging.
Upon reception, Cafection will check the merchandise and authorize the repair or replacement
by identical or equivalent parts, if warranty is applicable. Only warrantied parts are authorized for
return.
Cafection suggests to keep replacement parts on hand.
The warranty covers regular shipping only. Overnight shipping charges will be applied to your order
when required. Orders must be received before noon (12:00 pm EST) to be shipped the same day*.
All returned parts showing no sign of malfunctioning will be subject to
administrative and test fees of $35, plus freight charges associated with the return.
A part returned in unacceptable condition will also be subject to this $35fee and its
warranty may be refused.
*Some conditions may apply.
2.3 Shipping Liabilities
YOU ARE RESPONSIBLE, SHIPMENT MUST BE INSPECTED!
You can refuse delivery if a shipment is damaged. Do not sign the shipment without proper
inspection. Should you choose to accept the delivery, it is mandatory that you record any
significant information on the delivery slip. Remember that you take responsibility of the
merchandise once you have signed the delivery receipt.
You have 24 hours to report and file a claim for concealed damages to the transportation
company.
Failure to comply to this procedure could lead to claim refusal by the carrier.
FOR MORE INFORMATION, PLEASE CALL CUSTOMER SERVICE AT 800-561-6162, ext. 310.
Warranty

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Initial Setup
3 INITIAL SETUP
Before installation of the brewer on location, it is strongly suggested to unpack, inspect and bench test the
machine before it leaves the warehouse.
3.1 On-Site Installation Requirements
3.1.1 Operating Environment
Equipment is for indoor use only.
3.1.2 Power Supply
Make sure each unit has its own electrical circuit and is located within 6 feet of the
dedicated electrical outlet.
Use only a polarized grounded receptacle.
Domestic 120VAC / 60 Hz - 15 A circuit.
3.1.3 Water Supply
Use a plastic 1/4” or 3/8" (outside diameter) dedicated line branched off a larger line. An
easily accessible shut off valve up stream of the unit is highly recommended for ease of
installation.
Cold tap water pressure should be at least 20 PSI and no more than 80 PSI.
3.1.4 Tools Required
- #2 Phillips screwdriver
- Regular medium pliers
- Adjustable wrench
- Level indicator
Other tools may be required depending on the type of water supply tubing and
location.
3.1.5 Clearance
Unit Clearances Allowance for
Height 44" 50" Opening bean hopper.
Width 19" 34.5" Accessing lock (left side) and opening door (right side).
Depth 28" 47" Opening door (front) and back clearance.
Back
Clearance
1.5"
6"
Clearance for water hookup, hoses and adequate air
circulation.
Needed only if a filtration system is installed behind
the machine.
See Annex 4 and 5 for waste chute positioning.
See Annex 6 for a diagram illustrating required clearance.

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In an individual box:
18. Optional Plastic Chute Kit
Initital Setup
3.2 Unpacking
Each brewing equipment kit should include the following boxes: one (1) box for the brewer which
holds one (1) box for the hopper and accessories. Small accessories are in the internal waste bin,
inside the machine.
To remove the unit from the box, carefully cut the straps holding the box in place on the skid. Open
the top of the box. Take the accessories box out and remove the unit box by lifting it. Inspect the
unit to see if any damage has occurred during shipment.
The parts and accessories that are shipped seperately need to be installed on the equipment. Here
is a list of all accessories and their location when packed.
In the accessories box:
1. Drip Tray Grill
2. Plastic Drip Tray
3. Metal Drip Tray Support
4. Bean Hopper
In the internal waste bin:
5. Overflow Tray
6. Overflow Tray Support
7. 3/8" Inlet Fitting
8. 3/8" to 1/4" Inlet Fitting
9. Brew Group Turning Tool
10. Filter Paper
11. Scissors
12. Brush
13. Chute Cleaning Brush
14. Waste Bin
15. Microfiber Cloth
16. Mark Sheet (to keep track of
the tests)
17. Maintenance Schedule
One of the machine keys is attached to the power cord at the back of the
machine. A second key is taped on the filter paper roll, located in the internal
waste bin.
18
2
3
59
78
6
10
12
13
11
14

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3.3 Leveling the Equipment
For optimal performance of the equipment, it is important to ensure that it is leveled.
Avoiding to do so can create variations in product delivery.
1. Place a level on the top of the equipment.
2. Adjust the four (4) threaded level legs of the equipment to reach a leveled position.
3.4 Hot Water Tank Preparation
Make sure equipment is unplugged!
3.4.1 Tank Lid Preparation
1. The water tank can be accessed by removing either
the water tank access door or the back panel.
2. Locate the water tank and remove the twist tie securing
the float of the water tank.
3. Remove the silicone tubing from the heating element.
4. Connect the white wire to the prong on the heating
element.
5. Reinstall the access panel.
Initial Setup
Heater safety
switch
Water safety switch
(float)
Heating element
wire
Heater safety switch
Left side view
Water safety switch
(float)
Right side view
Water tank access door
(under the plastic top)

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Location of the cup
in the brewer
3.4.2 Adjusting the Overflow Float
The overflow cup is a safety feature. If the water tank overflows, the extra water will
leak in the pipe down to the overflow cup. If there is too much water, the float will go
up and activate the switch. The machine will then stop automatically.
It is important to verify that the float is positioned properly in the overflow cup
because it can move around in transportation. If the float is not properly in place, the
switch will be activated and the unit will automatically shut down sensing an overflow
situation.
It is important to verify that the overflow cup is in place with the highest side facing
the front and well secured with the green tape. If the cup needs to be removed,
make sure that it is replaced with the highest side facing the front and the overflow
tube in the cup. Fasten it in place with tape. This will ensure the float works properly
and activates the overflow switch if a problem occurs.
Cup
Hole in the exit
of the tube
Switch deactivated
The unit is on.
Overflow switch activated
The unit shuts down.
Highest
side

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Initial Setup
3.5 Bean Hopper Installation
Unpack the bean hopper.
Unlock the grinder protector and flip it
open. The left soluble canister might need
to be removed to access the latch.
Install the hopper on the shelf by aligning
the transmissions with the thrree (3)
motors already fixed on the shelf and the
two (2) pins on the other side of the shelf.
Push backward to fix the hopper in place.
Flip the grinder protector back and lock it
using the latch.
Grinder protector cover
Grinder protector
Transmissions
Motors
Pins of the shelf
Latch

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3.6 Water Line Connection
This equipment must be installed in compliance with applicable federal, state,
provincial and/or municipal plumbing codes having jurisdiction.
Make sure that the equipment is unplugged before proceeding with the water
supply installation. Also verify that the incoming water pressure is greater than
20psi and no more than 80psi.
1. Prior to installing the equipment, flush out the water line by running approximately 1gallon of
water into a pail. This will ensure no sediment from a new installation gets in the equipment.
2. The incoming water supply must have a shut-off valve connected in-line. Water supply should
be a plastic 1/4” or 3/8” outside diameter dedicated line branched off a larger supply line.
3. Make sure the water source is turned off. Firmly secure the inlet fitting onto the inlet valve.
Do not overtighten.
4. Make sure the equipment is unplugged. Connect the water line to the quick connect inlet
fitting.
5. Turn the water valve on, sending water to the brewer. If there are any leaks, tighten
connections to stop leakage.
This procedure does not take into consideration the installation of a water filtration
system. Please refer to the water filter manufacturer installation instructions and
incorporate them into the above procedures.
Water inlet
Initial Setup

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SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1
ALWAYS unplug the main power cord from the power outlet (AC line voltage) when
servicing any electrical component on the equipment.
3.7 Electrical Connection
This equipment must be installed in compliance with applicable federal, state,
provincial and/or municipal electrical codes having jurisdiction.
Make sure:
- The equipment is OFF before plugging it in.
- The equipment has its own electrical outlet.
- NO extension cord is used.
1. Make sure the power switch at the back of the unit is in the OFF position before plugging in the
unit into its own grounded electrical outlet.
2. Access the back of the brewer and toggle the power switch to the ON position. Water will
automatically enter the brewer. The filling cycle should take a maximum of 2 to 3 minutes.
3. Once the tank is full, water will take 10-20minutes to heat to brewing temperature.
4. Once the coffee machine is ready, the selection screen will appear.
OFF position
Initial Setup

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3.8 Water Temperature
This equipment has a coffee brewing setpoint of 200°F water temperature to ensure a consistent
beverage quality. There is a +/- 2°F tolerance.
This value represents an average and will not correspond to the temperature of a manual
measurement. The actual water temperature fluctuates because cold water is added to the tank
after every beverage delivery and time is needed to heat the new incoming water up to setpoint.
Water’s brewing temperature can also be taken manually by ordering a cup of hot water and
measuring its temperature with a thermometer. There may be a slight difference from the tank
reading. This is normal.
If the temperature measurements show a large temperature differencial, verify that the tank is clean
and not obstructed by mineral deposits and scale.
Unit Safety Measures
In the event of a temperature probe failure, water in the tank might start to boil. This will cause it to
overflow into the overflow cup and will automatically shut the machine off.
Electronic
thermostat
Temperature can be set by the user in Service mode, under the System tab, in the
Settings sub tab. (See section 5.6.1).
Initial Setup

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SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1
3.9 Overflow Tray and Drip Tray Installation
3.9.1 Overflow Tray Installation
1. Screw the overflow tray holder (05CAB11)
under the base of the brewer using the
two(2)screws included.
2. Take out the two (2) water probe
wires found inside the machine
using the chute hole and connect
them to the two (2) connectors of
the overflow tray (05ASS30).
3. Put the connected overflow
tray (05ASS30) on its holder
(05CAB11).
05ASS30
05CAB11
Install the overflow
tray from inside the
equipment
Initial Setup

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SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1
3.9.2 Drip Tray Installation
1. Insert the drip tray holder (11DOR07) in the door and screw it to the door with the
two(2) 8-32 screws.
2. Set the drip tray (11CAB09) on the holder (11DOR07) and adjust it between the
holder's walls.
3. Install the metal grill (11CAB15) on the drip tray (11CAB09).
11CAB15
11CAB09
Walls
11DOR07 8-32 UNC x 1/4” screws
Initial Setup

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SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1
3.10 Loading Products
3.10.1 Soluble Canisters
1. Open the brewer's door.
2. Remove the plastic top cap.
3. Remove the lid of the canister
needing a refill.
4. Do not overfill the canisters.
3.10.2 Bean Hopper
Unlock and remove the cover of
bean the hopper.
Do not overfill the three (3)
sections of the hopper.
Using a step stool will facilitate the
filling of each section of the hopper.
Removing only one lid at a
time reduces the risk of cross
contamination.
A
C
D
B
Caution! Flavored beans can contain ethyl alcohol that could affect the bean
hopper’s longevity. Cafection do not recommend using flavored beans.
A - 3 Whole Bean Coffees
- Coffee 1
- Coffee 2
- Coffee 3
B - Soluble (Milk Powder)
C - Soluble (Hot Chocolate)
D - Soluble (French Vanilla)
Initial Setup

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SERVICE & INSTALLATION MANUAL for Innovation Series’ Total 1
Front panel
Waste chute
Chute base
3.11 Chute Kit Installation (Optional)
1. Open the brewer's door.
2. Insert the chute base inside the chute hole of the cabinet.
3. Insert the waste chute into the chute base.
4. Install the front panel by aligning its metal bracket with the metal bracket fixed on the brew
group assembly.
The internal waste bin has a maximum capacity of 80coffee cups.
Metal bracket
of the front panel
Metal bracket of the
brew group assembly
Initial Setup

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3.12 Brew Group and Whipping System Removal
3. Untighten the whipper motor holder screw.
3
1. Untighten the screw that holds the nozzle
rack.
1
2. Remove the nozzle rack, (it will remain attached by
the tubes). Disconnect the coffee whipper wire (at
the back of the whipper motor protector).
2
Initial Setup