CAMBRIONIX SuperSync15 User manual

User Manual
SS15
2022-08
©2022Cambrionix Ltd. All rights reserved.
EN

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1.Table of Contents
1.Table of Contents1
2.Your SS15 at a glance3
2.1.Key Features3
3.Safety4
3.1.Signal word panel4
3.2.Safety alert symbol5
3.3.Pictograms5
3.4.Product modification5
3.5.Power supply6
3.6.Storage and Installation7
4.Getting Started8
4.1.Opening your product8
4.2.What's Included8
4.3.Connecting to the mains9
4.4.Connecting to Host9
4.5.Charging9
4.6.Cables9
4.7.Registration10
4.8.Help and Support10
5.Using your SS1511
5.1.Using without connecting to host11
5.2.Using when connected to host11
5.2.1Connecting the Hub to a host computer11
5.2.2Charging11
5.2.3Data Transfer12
5.2.4Communication Interface and Protocol12
5.3.Scalability14
5.4.Manage Ports & Your SS1515
5.4.1Port Modes15
5.4.2Charging Profiles15
5.4.3Firmware15
5.5.Software18
5.5.1Installing Software18
5.5.2LiveViewer19
5.5.3Cambrionix API20

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5.5.4Updating Software20
5.5.5Removing Software21
5.5.6Command Line Instructions (CLI(22
5.6.Cleaning your SS1524
6.Product Specifications25
6.1.Input Power Requirements25
6.2.Output Power25
6.3.Error flag rail values25
6.4.Physical specifications25
6.5.Packaged information26
6.6.Consumables and Placing Orders26
6.7.Power Supply27
7.Troubleshooting28
7.1.Initial troubleshooting tips28
7.2.Logging through LiveViewer28
7.3.Hardware Failure29
7.4.Device connection.29
7.5.Hub connection issues30
7.6.No GUI31
7.7.Software troubleshooting32
8.Disposal33
9.Returns and Damaged Products34
9.1.What do I do if my order arrives and something the product is faulty
or is physically damaged?34
9.2.What happens after I have requested a Return?34
10.Compliance and Standards36

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2.Your SS15 at a glance
The SS15 has been designed primarily for desktop use, being highly compact and quiet. It
provides 10W of charging power to each of its 15 x USB 3.2 Gen 1 Type-A ports, allowing mobile
devices to be charged quickly, safely and reliably. All ports can be controlled using Cambrionix
software to enable charging and data transfer while monitoring important port and device
information.
The SS15 can charge attached USB devices without using a local computer, and our intelligent
charging algorithm allows almost any device to be charged at its optimum rate (up to 2.1A). The
firmware can be updated to enable new charging profiles, ensuring the SS15 can charge the
latest devices. It is ready to charge out-of-the-box and sync devices when attached to a host
computer.
When a local (host) computer is connected, the host can control the operation of the ports
using freely available software. Device charging and synchronisation can be monitored through
Cambrionix’s LiveViewer App, the Application Programming Interface (API) or Command Line
Interface (CLI). Cambrionix’s free monitoring and control software can be downloaded from
www.cambrionix.com/software
2.1.Key Features
Up To
5Gbps
per Port
Up To
2.1A
per Port
Up To
85
Devices
Transfer Data SeamlesslyPowerScalability
Each high-speed port can
transfer data up to 5 Gbps
Each port can charge devices up
to 2.1A (10W(
Up to 85 devices can be
connected at once using
multiple hubs

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3.Safety
This user manual is for informational purposes only, it contains information for the start-up and
operation of this product. Note: the contents and the product described are subject to change
without notice. To avoid injuries and damage, observe the safety instructions in the user
manual.
This manual has been arranged to follow IEC/ICEE 82079-1 standard. This is to facilitate the
easier understanding and location of information relating to the SS15. Any errors or omissions
can be reported using our support ticket system (seeHelp and Support). This way, any issues
can be collected and fixed.
Understanding and observing the instructions in this user manual are prerequisites for
hazard-free use and safety during operation. This user manual cannot cover all possible
applications. If you would like additional information or if problems arise that are not
sufficiently addressed in this manual, please ask your distributor or contact us directly using the
means preferred, which are located on the back cover of this manual.
CAUTION
Personal Injury and Damage to the product
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Observe the safety instructions in this user manual
3.1.Signal word panel
Depending on the probability of serious consequences, potential dangers are identified with a
signal word, the corresponding safety colour, and if appropriate, the safety alert symbol.
CAUTION
Indicates a potentially hazardous situation that, if not avoided, may result in moderate or
minor (reversible) injury.
CAUTION
Indicates a potentially hazardous situation which, if not avoided, may result in damage to the
product and its functions, or to property in its proximity.

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3.2.Safety alert symbol
Use of the safety alert symbol indicates a risk of injury.
Observe all measures that are marked with the safety alert symbol in order to
avoid injury
3.3.Pictograms
Warning Signs
Electrical hazardFire Hazard
Mandatory action signs
Read operating instructionsMandatory regulation
3.4.Product modification
Cambrionix products are designed and manufactured to meet the requirements of UK and
International safety regulations. Modifications to the product could affect safety and render the
product non-compliant with relevant safety standards, resulting in injury or damage to the
product.
CAUTION
An electric shock or personal injury may occur
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Do not modify the product in any way.

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CAUTION
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Do not dismantle the product.
CAUTION
Fire, or personal injury may occur
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Do not obstruct air vents on the product.
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Do not cover the product in combustible material.
CAUTION
Damage to your product may occur
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Do not bend or compress any part of the product.
3.5.Power supply
This section describes the safety precautions you must follow when using the power supply.
CAUTION
An electric shock or personal injury may occur
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Do not use a damaged power cord or plug, or a loose power socket.
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Do not touch the power plug with wet hands.
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Do not allow liquids to come into contact with the unit or power supply.
CAUTION
Damage to your product may occur
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Do not short circuit the Power Supply Unit (PSU) supplied with your
product.
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Do not disconnect the power cord while the product is being used.

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CAUTION
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Do not bend or pull the power cord with excessive force.
3.6.Storage and Installation
This section describes safety precautions you must follow when installing and storing your
SS15.
CAUTION
An electric shock or personal injury may occur
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Do not place the power cord near heat sources.
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Connect the plug to an earthed socket.
CAUTION
Damage to your Cambrionix product may occur
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Operate the product only in an environment where the ambient
temperature is inside the operating temperature range.
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Operate the product only in an environment where the relative humidity is
inside the operating range.
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Be careful not to leave the power cord underneath a heavy object.
CAUTION
Overheated power sockets may cause a fire
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Do not overload the power socket that your hub is connected to.
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Insert the power plug all the way into the socket so that it is not loose.

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4.Getting Started
This manual provides a reference for end-users installing for the first time and using their hub
after that. As well as a guide for product safety-related information.
The SS15 is intended to be used in an indoor static environment in which the environment falls
within the tested specifications to provide charge, sync and management functionality. Please
see the physical specifications section of this manual for information on the environment
specifications.
4.1.Opening your product
When you have received your product, please check the packing slip to ensure all contents and
quantities are correct before opening. This is to avoid retesting and repackaging any items that
are not required.
When opening the packaging, use a suitable method to open the box i.e, do not use a knife.
This is to ensure the product is not damaged.
CAUTION
Personal Injury and Damage to the product
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There will be a sticker on the hub advising you to read the User manual before use. This
will need to be removed before use as it may be covering host ports, vents etc.
4.2.What's Included
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USB 3.2 Gen 1 Type-A Cable (to provide communication between the host system and
hub(
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SS15 Hub
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2m Mains power cable (Country specified on order including fuse for the UKplugs(
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Power Supply Unit
Part descriptionPart number
USB 3.2 Gen 1 Type-A updater cable200344
Power Supply Unit200421
UK Power cable200144
US Power cable200327

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EU Power cable200329
AUSPower cable200337
IND Power cable200341
4.3.Connecting to the mains
Connect the Power Supply Unit (PSU) to the hub using the 4-pin DIN plug. Connect the power
cable to the PSU. Making sure you adhere to local safety regulations, connect the power cable
to the 100 – 250 VAC mains power outlet and switch the hub on using the small power switch
located adjacent to the power input connector on the hub. When the device is switched on, a
red LED next to the power input will be illuminated. The hub is now ready to charge attached
devices.
Periodic inspections should be made to power supply cables and any USB cables for any signs of
damage. If any damage is found, replace the damaged cord before further use.
4.4.Connecting to Host
Once the power is connected, connect the SS15 to your host system using a USB 3.2 Gen 1
Type-A cable. Using an incorrect host cable may result in the hub and all subsequent ports not
being recognised by your host.
Please note that USB specifications require a minimum 100 mA charge current to be delivered
during data transfer. As indicated in above, if the attached device has a BC1.2 compliant CDP
port, the device can draw up to 2.1A while transferring data.
4.5.Charging
Your SS15 will allow your device to charge at the maximum rate possible up to 2.1A. The way
that charging takes place is the SS15 will provide the device with a capability to charge and the
devices USB charging controller will determine the maximum amount of charge it wants to
draw down.
4.6.Cables
Some USB cables are data transfer only, and some are power delivery only. There are also
options that can handle both tasks. Be sure to verify a cable’s abilities before purchasing it and
select a cable which can handle the speeds and power transfer that you require. We would
advice using the cable that was provided with the device to connect to our hubs.