Canon MULTIPASS C75 User manual

Canon
//
//
User’s Guide

ii Preface
This equipment (H12197/H12158/H12159) conforms with the essential
requirements of EC Directive 1999/5/EC.
We declare that this product conforms with the EMC requirements of EC
Directive1999/5/EC at nominal mains input 230V, 50Hz although the rated
input of the product is 200V–240V, 50/60Hz.
(For Europe Only)
Copyright
Copyright © 2000 by Canon, Inc. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any
language or computer language in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual, or otherwise, without the prior written permission of
Canon, Inc.
Trademarks
Canon and BJ are registered trademarks. BCI, Bubble Jet, MultiPASS, and UHQ are
trademarks of Canon Inc.
All other product and brand names are registered trademarks, trademarks or service marks of
their respective owners.
As an ENERGY STAR®Partner, Canon has determined that these
products meet the ENERGY STAR®guidelines for energy efficiency.

Preface iii
Contents
Chapter 1: Introduction
Using Your Documentation ...................................................................................................... 1-2
Type Conventions Used in This Guide ................................................................................ 1-2
Customer Support ................................................................................................................... 1-3
Important Safety Instructions................................................................................................... 1-4
Chapter 2: Setting Up
Unpacking Your Unit ................................................................................................................ 2-2
Removing Shipping Materials.............................................................................................. 2-3
Assembling Your Unit ............................................................................................................... 2-5
Making Connections ................................................................................................................ 2-6
Connecting the Telephone Line and External Devices ....................................................... 2-6
Connecting Your Unit to a PC .............................................................................................. 2-8
Connecting the Power Cord ................................................................................................ 2-9
Main Components of Your Unit ..............................................................................................2-10
Operation Panel ................................................................................................................. 2-11
One-Touch Speed Dialling/Special Function Buttons....................................................2-12
Installing the BJ Cartridge .....................................................................................................2-13
Guidelines ..........................................................................................................................2-13
Installing the BJ Cartridge in Your Unit.............................................................................. 2-14
Loading Paper .......................................................................................................................2-17
Paper Guidelines ...............................................................................................................2-17
Loading Paper in the Multi-Purpose Tray ..........................................................................2-19
Testing Your Unit ....................................................................................................................2-20
Chapter 3: Registering Information
Methods of Registering Information in Your Unit..................................................................... 3-2
Guidelines for Entering Numbers, Letters, and Symbols........................................................3-3
Correcting a Mistake............................................................................................................3-5
Registering Sender Information .............................................................................................. 3-6
What is Sender Information? ............................................................................................... 3-6
Entering the Date and Time ................................................................................................3-7
Registering Your Unit Number and Name ........................................................................... 3-7
Printing a List to Check Information Registered in Your Unit ..............................................3-9
Setting the Telephone Line Type ........................................................................................... 3-10
Dialling Through a Switchboard ............................................................................................ 3-11
Registering the R Button ...................................................................................................3-11

iv Preface
Chapter 4: Document Handling
Document Requirements......................................................................................................... 4-2
Scanned Area of a Document .............................................................................................4-3
Loading Documents................................................................................................................. 4-4
Problems With Multipage Documents .................................................................................4-6
Adding Pages to the Document........................................................................................... 4-6
Chapter 5: Paper Handling
Print Media Requirements.......................................................................................................5-2
Printable Areas .................................................................................................................... 5-3
Selecting Print Media .............................................................................................................. 5-4
Setting the Paper Thickness Lever..........................................................................................5-6
Loading Paper ......................................................................................................................... 5-7
Loading Envelopes .................................................................................................................. 5-8
Using Canon Specialty Print Media ......................................................................................5-10
Specialty Print Media Guidelines ...................................................................................... 5-10
Printing on High Resolution Paper .................................................................................... 5-11
Using the Cleaning Sheet ..............................................................................................5-11
Printing on Fabric Sheets ..................................................................................................5-13
Printing on Banner Paper ..................................................................................................5-14
Chapter 6: Speed Dialling
What is Speed Dialling? .......................................................................................................... 6-2
Speed Dialling Methods....................................................................................................... 6-2
One-Touch Speed Dialling.......................................................................................................6-3
Registering Numbers for One-Touch Speed Dialling ..........................................................6-3
Using One-Touch Speed Dialling ........................................................................................ 6-5
Coded Speed Dialling.............................................................................................................. 6-6
Registering Numbers for Coded Speed Dialling .................................................................6-6
Using Coded Speed Dialling ............................................................................................... 6-8
Group Dialling .......................................................................................................................... 6-9
Creating Groups .................................................................................................................. 6-9
Using Group Dialling.......................................................................................................... 6-12
Speed Dialling Lists ............................................................................................................... 6-13
Printing Speed Dialling Lists.............................................................................................. 6-13
Chapter 7: Sending Faxes
Preparing to Send a Fax ......................................................................................................... 7-3
Documents You Can Fax ..................................................................................................... 7-3
Adjusting the Quality of Your Faxes ..................................................................................... 7-3
Setting Colour or Black & White Transmission ................................................................ 7-3
Setting the Scanning Resolution ..................................................................................... 7-4
Setting the Scanning Contrast ......................................................................................... 7-5
Dialling Methods .................................................................................................................. 7-6

Preface v
Sending Methods..................................................................................................................... 7-7
Memory Sending .................................................................................................................7-7
Manual Sending Via the Handset ........................................................................................ 7-8
Cancelling Sending................................................................................................................7-10
Redialling When the Line is Busy..........................................................................................7-11
Manual Redialling ..............................................................................................................7-11
Cancelling Manual Redialling ........................................................................................7-11
Automatic Redialling .......................................................................................................... 7-11
What is Automatic Redialling? .......................................................................................7-11
Cancelling Automatic Redialling ....................................................................................7-12
Setting the Options for Automatic Redialling................................................................. 7-12
Sequential Broadcasting........................................................................................................7-14
Sending a Document to More Than One Destination ....................................................... 7-14
Sending a Document Using Group Dialling ...................................................................... 7-16
Delayed Sending (MultiPASS Models Only).......................................................................... 7-16
Sending Other Documents While Your Unit is Set for Delayed Sending ..........................7-16
Documents Stored in Memory...............................................................................................7-17
Printing a List of Documents in Memory ...........................................................................7-17
Printing a Document in Memory........................................................................................ 7-18
Deleting a Document From Memory .................................................................................7-20
Using Alternative Telephone Networks (All Models Except the
MultiPASS C75/FAX-B215C) .............................................................................................7-21
Registering an Alternative Telephone Network .................................................................7-22
Sending With an Alternative Telephone Network .............................................................. 7-23
Registering Speed Dialling With the M Button ..................................................................7-24
Chapter 8: Receiving Faxes
Different Ways to Receive a Fax ............................................................................................. 8-2
Receiving Faxes Automatically: FAX ONLY MODE............................................................. 8-3
Setting FAX ONLY MODE................................................................................................ 8-3
Receiving Both Faxes and Telephone Calls Automatically: Fax/Tel Mode.......................... 8-5
Setting Fax/Tel Mode .......................................................................................................8-5
Setting the Options for Fax/Tel Mode .............................................................................. 8-6
Receiving Faxes Manually: MANUAL MODE ......................................................................8-8
Setting MANUAL MODE .................................................................................................. 8-8
Receiving a Fax Manually................................................................................................ 8-8
Receiving With an Answering Machine: ANS.MACHINE MODE ......................................8-10
Setting ANS.MACHINE MODE ...................................................................................... 8-10
Using Your Unit With an Answering Machine ................................................................8-10
Receiving Faxes to the MultiPASS Suite (MultiPASS Models Only) ................................. 8-11
When Your PC is Off ......................................................................................................8-11
Receiving in Colour ............................................................................................................... 8-12
Setting Colour Reception................................................................................................... 8-12

vi Preface
Receiving While Performing Other Tasks .............................................................................. 8-13
Receiving Faxes in Memory When a Problem Occurs ......................................................... 8-13
Cancelling Receiving ............................................................................................................. 8-14
Chapter 9: Special Features
Special Dialling ........................................................................................................................ 9-2
Dialling an Overseas Number (With Pauses)......................................................................9-2
Switching Temporarily to Tone Dialling ................................................................................ 9-4
Confirming a Dial Tone ........................................................................................................9-5
Restricting Use of Your Unit..................................................................................................... 9-6
Enabling Restriction of Your Unit .........................................................................................9-6
Cancelling Restriction of Your Unit ......................................................................................9-7
Chapter 10: Making Copies
Documents You Can Copy..................................................................................................... 10-2
Copying Documents ..............................................................................................................10-2
Setting the Paper Type for Colour Copying (All Models Except the
MultiPASS C75/FAX-B215C) ............................................................................................. 10-5
Setting the Length of the Bottom Margin ..............................................................................10-6
Chapter 11: Reports and Lists
Summary of Lists and Reports..............................................................................................11-2
ACTIVITY REPORT...............................................................................................................11-3
TX (Transmission) REPORT.................................................................................................. 11-4
MULTI TX/RX (Transaction) REPORT ............................................................................... 11-5
RX (Reception) REPORT ...................................................................................................... 11-5
Chapter 12: Maintenance
Periodic Cleaning................................................................................................................... 12-2
Cleaning the Unit’s Exterior ............................................................................................... 12-2
Cleaning the Unit’s Interior ................................................................................................12-3
Cleaning Inside the Printer Cover ................................................................................. 12-3
Cleaning the Scanner Components .............................................................................. 12-5
Cleaning the Rollers ...................................................................................................... 12-6
BJ Cartridge...........................................................................................................................12-7
BJ Cartridges and BJ Tanks .............................................................................................. 12-7
When to Replace a BJ Cartridge or BJ Tank .................................................................... 12-8
Testing and Cleaning the BJ Cartridge Print Head .........................................................12-10
Printing the Nozzle Check Pattern ..............................................................................12-10
Cleaning the BJ Cartridge Print Head.........................................................................12-11
Replacing the BJ Cartridge ............................................................................................. 12-12
Replacing a BJ Tank ........................................................................................................ 12-15

Preface vii
Chapter 13: Troubleshooting
If You Cannot Solve the Problem........................................................................................... 13-2
Clearing Jams........................................................................................................................13-3
Jams in the ADF ................................................................................................................13-3
Jams in the Multi-Purpose Tray .........................................................................................13-4
LCD Messages ...................................................................................................................... 13-5
Paper Feeding Problems .....................................................................................................13-13
Faxing Problems ..................................................................................................................13-14
Sending Problems ...........................................................................................................13-14
Receiving Problems......................................................................................................... 13-16
Copying Problems ...............................................................................................................13-19
Telephone Problems ............................................................................................................ 13-20
Print Quality Problems.........................................................................................................13-20
Printing Problems ................................................................................................................13-22
General Problems................................................................................................................13-24
If a Power Cut Occurs .........................................................................................................13-26
Chapter 14: Summary of Settings
Understanding the Menu System .......................................................................................... 14-2
Accessing the Menus ........................................................................................................14-2
User Settings Menu ............................................................................................................... 14-4
Report Settings Menu............................................................................................................ 14-5
TX (Transmission) Settings Menu .........................................................................................14-6
RX (Reception) Settings Menu..............................................................................................14-7
Printer Settings Menu ............................................................................................................14-8
System Settings Menu...........................................................................................................14-9
Appendix A: Specifications
General Specifications............................................................................................................ A-2
Facsimile ................................................................................................................................. A-3
Copier ..................................................................................................................................... A-4
Telephone ............................................................................................................................... A-4
Printer ..................................................................................................................................... A-4
BJ Cartridges.......................................................................................................................... A-5
Scanner (MultiPASS Models Only)......................................................................................... A-5
Appendix B: Options
Optional Handset .................................................................................................................... B-2
Package Contents............................................................................................................... B-2
Attaching the Handset to Your Unit..................................................................................... B-3
Maintaining Your Handset ................................................................................................... B-4
Index......................................................................................................................................... I-1

viii Preface

Chapter 1 Introduction 1-1
IntroductionIntroduction IntroductionIntroduction
Introduction
Chapter 1
Introduction
Using Your Documentation ................................................................................................... 1-2
Type Conventions Used in This Guide ................................................................................ 1-2
Customer Support ................................................................................................................. 1-3
Important Safety Instructions .............................................................................................. 1-4

1-2 Introduction Chapter 1
Using Your Documentation
Your unit includes the following documentation:
•This guide: Provides detailed information on how to set up, operate, maintain, and
troubleshoot your unit.
nThis guide contains information for several Canon models. Please note that the illustrations of the
unit in this guide may differ from your model, and that button names for your model may appear in
brackets. Instructions for specific models are labelled with the unit names.
•MultiPASS Suite for Windows®Software User’s Guide (MultiPASS models only): This
guide, included in the CD-ROM, describes how to use your unit to fax, print, and scan from
within your PC’s Windows®environment.
•FAX Suite for Windows®Software User’s Guide (FAX models only): This guide, included
in the CD-ROM, describes how to use your unit to print from within your PC’s Windows®
environment.
Type Conventions Used in This Guide
Please read the list below of symbols, terms, and abbreviations used in this guide.
cCautions tell you how to avoid actions that could injure you or damage your unit. In order
to use your unit safely, always observe these cautions.
nNotes provide advice on using your unit more effectively, describe operating restrictions, and tell
you how to avoid minor difficulties. Reading these is recommended to make the most of your unit
and its functions.
(→p. n-nn ) A number preceded by an arrow and enclosed in parenthesis
references a page number in this guide which contains more
information on the topic of the previous sentence.
→
Software User’s Guide Refer to the Software User’s Guide (included in the CD-ROM) for
details on the topic of the previous sentence.
default A setting that remains in effect unless you change it.
document or fax The original sheet(s) of paper you send or receive with the unit.
menu A list of settings from which you select an item to set up or change.
A menu has a title which appears in the LCD.
dand ubuttons Used to select an item in a menu. Press d to select the next item,
and press uto select the previous item.
transaction number When you send or receive a document, your unit automatically
assigns the document a unique transaction number. A transaction
number is a four-digit number that will help you keep track of
documents you send and receive.

Chapter 1 Introduction 1-3
IntroductionIntroduction IntroductionIntroduction
Introduction
TX/RX NO. TX/RX NO. is the abbreviation used for Transaction number.
TX Denotes Sending.
RX Denotes Receiving.
In addition, this guide uses distinctive typefaces to identify buttons and information in the
LCD:
• The buttons you press appear in this typeface: Stop.
• Information in the LCD appears in this typeface: USER SETTINGS.
Customer Support
Your unit is designed with the latest technology to provide trouble-free operation. If you
encounter a problem with the unit’s operation, try to solve it by using the information in
Chapter 13. If you cannot solve the problem or if you think your unit needs servicing, contact
your local authorised Canon dealer or the Canon help line.

1-4 Introduction Chapter 1
Important Safety Instructions
Read these safety instructions thoroughly before using your unit.
cExcept as specifically described in this guide, do not attempt to service your unit yourself.
Never attempt to disassemble the unit: opening and removing its interior covers will expose
you to dangerous voltages and other risks. For all service, contact your local authorised
Canon dealer or the Canon help line.
■■
■■
■Handling and Maintenance
• Follow all warnings and instructions marked on the unit.
• Do not subject the unit to strong physical shock or vibration.
• Always unplug the unit before moving or cleaning it.
• To avoid paper jams, never unplug the power cord, open the printer cover, or remove paper
from the multi-purpose tray while printing.
• When transporting the unit, leave the BJ cartridge installed in the cartridge holder and tape
the cartridge holder to the right side of the unit.This will prevent ink spilling inside the unit.
• Always lift the unit as shown below. Never lift it by any of its attachments.
• Do not push objects of any kind into the slots or openings on the cabinet as they may touch
dangerous voltage points or short out parts. This could result in fire or electric shock.
• Do not allow small objects (such as pins, paper clips, or staples) to fall into the unit. If
something does fall into it, unplug the unit immediately and contact your local authorised
Canon dealer or the Canon help line.
• To avoid spillage in or around the unit, do not eat or drink near the unit. If you spill liquid or if
any substance falls into the unit, unplug the unit immediately and contact your local
authorised Canon dealer or the Canon help line.
• Keep the unit clean. Dust accumulation can prevent the unit from operating properly.

Chapter 1 Introduction 1-5
IntroductionIntroduction IntroductionIntroduction
Introduction
• Unplug the unit from the wall outlet and refer service to qualified personnel under the
following conditions:
– When the power cord or plug is damaged or frayed.
– If liquid has spilled into the unit.
– If the unit has been exposed to rain or water.
– If the unit does not operate normally when you have followed the instructions in this guide.
Adjust only those controls that are covered by the instructions in this guide. Improper
adjustment of other controls may result in damage and may require extensive work by a
qualified technician to restore the product to normal operation.
– If the unit has been dropped or the cabinet has been damaged.
– If the unit exhibits a distinct change in performance, indicating a need for servicing.
■■
■■
■Location
• Place the unit on a flat, stable, vibration-free surface that is strong enough to support its
weight (approx. 5.1 kg).
• Place the unit in a cool, dry, clean, well ventilated place.
– Make sure the area is free from dust.
– Make sure the location is not affected by extreme temperature changes, and always stays
between 10° and 32.5°C.
– Make sure the area’s relative humidity is always between 20% and 85%.
• Keep the unit away from direct sunlight as this can damage it. If you have to place it near a
window, install heavy curtains or blinds.
• Do not use the unit near water. Make sure that no wet or humid objects come into contact
with the unit.
• Do not use or store the unit outdoors.
• Do not install the unit near devices that contain magnets or generate magnetic fields, such
as speakers.
• If possible, place the unit near an existing telephone outlet to avoid the expense of installing
a new one.
• Place the unit near a standard 200–240 V AC power outlet.
• Place the unit near the PC you will be connecting it to, and make sure you can reach it
easily.

1-6 Introduction Chapter 1
• To ensure reliable operation of the unit and to protect it from overheating (which can cause it
to operate abnormally and create a fire risk), do not block the exhaust vent and never block
or cover any openings on the unit by placing it on a bed, sofa, rug, or other similar surface.
Do not place the unit in a cupboard or built-in installation, or near a radiator or other heat
source unless proper ventilation is provided. Install the unit approximately 10 cm away from
walls and other equipment. For the dimensions of the unit, →p. A-2.
• Do not stack boxes or furniture around the power outlet. Keep the area free so you can
reach the outlet quickly. If you notice anything unusual (smoke, strange odours, noises)
around the unit, unplug it immediately. Contact your local authorised Canon dealer or the
Canon help line.
• Do not allow anything to rest on the power cord, and do not place the unit where the cord
will be walked on. Make sure the cord is not knotted or kinked.
■■
■■
■Power Supply
• During electrical storms, disconnect the power cord from the power outlet. (Please note that
any documents stored in the unit’s memory will be deleted when you unplug the unit.)
• Whenever you unplug the unit, wait at least five seconds before you plug it in again.
cThis product emits low level magnetic flux.
If you use a cardiac pacemaker and feel abnormalities, please move away from this product
and consult your doctor.

Chapter 2 Setting Up 2-1
Setting Up
Chapter 2
Setting Up
Unpacking Your Unit .............................................................................................................. 2-2
Removing Shipping Materials.............................................................................................. 2-3
Assembling Your Unit............................................................................................................ 2-5
Making Connections .............................................................................................................2-6
Connecting the Telephone Line and External Devices ....................................................... 2-6
Connecting Your Unit to a PC .............................................................................................. 2-8
Connecting the Power Cord ................................................................................................ 2-9
Main Components of Your Unit .......................................................................................... 2-10
Operation Panel ................................................................................................................. 2-11
One-Touch Speed Dialling/Special Function Buttons....................................................2-12
Installing the BJ Cartridge ................................................................................................. 2-13
Guidelines ..........................................................................................................................2-13
Installing the BJ Cartridge in Your Unit.............................................................................. 2-14
Loading Paper ...................................................................................................................... 2-17
Paper Guidelines ...............................................................................................................2-17
Loading Paper in the Multi-Purpose Tray .......................................................................... 2-19
Testing Your Unit.................................................................................................................. 2-20

2-2 Setting Up Chapter 2
Unpacking Your Unit
Before unpacking your unit, be sure to choose a suitable location for it. (→p. 1-5)
Carefully remove all items from the box.You should have someone help by holding the box
while you lift the unit and its protective packaging out of the box. Save the carton and
packaging in case you need to transport the unit in the future.
Make sure you have the following items:
qMain unit
wPower cord
eTelephone line
rDocument support
tDocument tray (FAX models only)
yExtension (FAX models only)
uBC-21e Colour BJ cartridge*
iBX-20 Black BJ cartridge*
oBCI-21 Black BJ tank*
!0 BJ cartridge container
!1 Documentation and software
!2 Limited warranty card**
* The BJ cartridges and/or tanks included with your unit may vary depending on the model and country
of purchase.
** This item is only included in some countries.
nPlease note that the items included with your unit may vary depending on the country of purchase.
• If any items are damaged or missing, notify your local authorised Canon dealer or the
Canon help line immediately.
• In addition to the items shipped with your unit, you will need to purchase a printer cable to
connect your unit to a PC. (→p. 2-8)
• Important! Save your sales receipt for proof of purchase in case your unit requires warranty
service.

Chapter 2 Setting Up 2-3
Setting Up
Removing Shipping Materials
Follow this procedure to remove the shipping materials. Keep them in case you need to
transport the unit in the future:
MultiPASS C75/FAX-B215C
1Remove the shipping
tapes from the top of
the unit.
2Remove the protective
piece from the multi-
purpose tray.
6Open the operation panel partially
by gently pulling it towards you (it
only opens slightly).Then remove
the protective sheet from the ADF.
Close the operation panel by
pressing it down from the centre
until it locks into place.
5Open the document tray (MultiPASS
model only), then remove the protective
sheet and shipping tapes.
nThe actual shipping materials may differ in shape, quantity, and position from the ones shown
above.
3Remove the shipping
tape and protective
piece from the bottom
of the unit.
4Remove the shipping
tape and protective
piece from the output
tray.
7Open the printer cover, then remove the
shipping tape from the side of the unit.
Close the printer cover and document tray.

2-4 Setting Up Chapter 2
MultiPASS C80/C70, FAX-B230C/B210C
nThe actual shipping materials may differ in shape, quantity, and position from the ones shown
above.
1Remove the shipping tapes
from the top of the unit. 2Remove the protective piece
from the multi-purpose tray.
3Open the document tray (MultiPASS models only), then remove the
protective sheet.
4Open the operation panel partially by gently pulling it towards you (it
only opens slightly).Then remove the protective sheet from the ADF.
Close the operation panel by pressing it down from the centre until it
locks into place.
Close the document tray (MultiPASS models only).

Chapter 2 Setting Up 2-5
Setting Up
Assembling Your Unit
Follow this procedure to assemble your unit:
FAX Models Only
Hold the extension as shown and slide it into the rails on the back of the document tray. Then
slide the inner section of the extension into the inner rails on the document tray.
Attach the document tray to the unit by fitting the slots on the tray into the tabs on the unit.
n• To see how your unit looks fully assembled, →p. 2-10.
• For details on attaching the optional handset to your unit, →Appendix B.
MultiPASS Models Only
Your unit comes with the
document tray already
attached. However, if you
accidentally remove the tray,
attach it by fitting the slots on
the tray into the tabs on the
unit.
Hold the document support
so that it curves towards the
back of the unit and fit the
tabs on the support into the
slots above the ADF.

2-6 Setting Up Chapter 2
Making Connections
Connecting the Telephone Line and External Devices
Your unit has three jacks on the side for connection of the following:
• Telephone line
• Optional handset or telephone
• Extension phone (i.e. an additional telephone that you may wish to place away from your
unit to answer calls from a different location), answering machine, or data modem.
If you only have one telephone line and plan to use your unit for receiving both faxes and
voice calls, you will need to connect the optional handset, a telephone, or an answering
machine to the unit.
Be sure to connect any external device before using your unit.
Follow this procedure to connect the telephone line and external devices:
1Connect the supplied
telephone line to the L
jack, then connect the
other end of the line to the
telephone jack on your
wall.
2Connect the line from the
optional handset or
telephone to the hjack.
3Connect the line from the
extension phone,
answering machine, or
data modem to the tjack.