Canon BJC-620 User manual

BJC-620
USER’S
MANUAL
Canon

BJC-620 Table of Contents
1. Introduction 1 – 1
Supplies and Accessories 1 – 2
Ink Tanks 1 – 2
Canon Specialty Papers 1 – 2
Getting Help From Canon 1 – 3
Servicing the Printer 1 – 4
2. Using the Microsoft Windows Printing System 2 – 1
Understanding the Microsoft Windows Printing System 2 – 2
Checking the Computer Requirements 2 – 2
Printing With the Microsoft Printing System 2 – 3
Using On-Line Help 2 – 4
Using the Microsoft Windows Printing System Program Group 2 – 5
The Microsoft Windows Printing System Dialog Boxes 2 – 6
Opening the Microsoft Windows Printing System Dialog Boxes 2 – 6
Overview of the Microsoft Windows Printing System 2 – 8
Microsoft Windows 95 2 – 8
Microsoft Windows 3.1 or Microsoft Windows for Workgroups 3.1 2 – 11
Checking the Status of a Print Job 2 – 13
Using the Status Window 2 – 14
Opening the Status Window 2 – 14
Using the Toolbar 2 – 15
Using the Status Window as an Icon 2 – 15
Messages Displayed in the Status Window 2 – 17
Customizing the Status Window 2 – 18
Customizing Display Options 2 – 18
Maintaining the Printer From the Status Window 2 – 19
The Printer Options Dialog Box 2 – 20
3. Paper Handling 3 – 1
Selecting Paper Types 3 – 2
Paper Guidelines 3 – 4
Before Loading Paper 3 – 5
Setting the Paper Thickness Lever 3 – 5
Setting the Paper Selection Lever and the Paper Support 3 – 6
Printer Settings for Various Print Media 3 – 8
Automatically Feeding Paper 3 – 9
Auto Feed Guidelines 3 – 13
Manually Feeding Paper 3 – 15
Printing on Envelopes 3 – 18
Preparing Your Software 3 – 18
Loading Envelopes 3 – 19
Using Canon Specialty Paper 3 – 22

Canon’s High Resolution Paper HR-101 3 – 22
Fabric Sheets FS-101 3 – 24
4. Maintaining the Printer 4 – 1
Printer Guidelines 4 – 1
Cleaning the Printer 4 – 3
Cleaning the Print Head Unit 4 – 4
Using the Microsoft Windows Printing System 4 – 5
Using the Operator Panel 4 – 5
Ink Tank Guidelines 4 – 7
Replacing an Ink Tank 4 – 8
Replacing the Print Head Unit 4 – 12
Print Head Unit Guidelines 4 – 12
Removing the Used Print Head Unit 4 – 13
Installing a New Print Head Unit 4 – 14
Transporting the Printer 4 – 18
5. Troubleshooting 5 – 1
Using Canon’s Support Services 5 – 1
Identifying Your Printer Problem 5 – 2
General Problems 5 – 3
Initialization Errors 5 – 3
Clearing Paper Jams 5 – 5
Ink Problems 5 – 6
Ink Tanks Continually Run Out of Ink 5 – 6
Ink Tank Incorrectly Installed 5 – 7
Troubleshooting the Microsoft Windows Printing System 5 – 7
Technical Notes 5 – 11
Bios Setups for Various Systems 5 – 11
Appendix
ASpecifications A – 1
Appendix
BUsing the BJC-620 in a Network Environment B – 1
Glossary G – 1
Index I – 1
FCC Regulations FCC –
1
Warranty W – 1

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Congratulations on your purchase of the Canon BJC-620 Color Bubble Jet Printer. We appreciate
your choosing this printer to meet your printing needs.
Your printer features the Microsoft Windows Printing System, which makes printing from
Microsoft Windows faster and easier than ever before. With the Microsoft Windows Printing
System, your printer is able to print faster than traditional approaches. As soon as the Microsoft
Windows Printing System accepts a document for printing, you can return to your application.
You receive instant notification of printer information and you can see the printer's status on your
computer screen.
The BJC-620 offers exceptionally high print quality and fast print speed using both color and
black inks. We are certain you will be satisfied with its advanced Bubble Jet technology.
This chapter:
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Lists the supplies and accessories you can purchase for the printer
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Describes Canon's customer support services
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Your BJC-620 printer supports excellent and unique print media options that will allow
you to produce dazzling, professional, and fun presentations. All of these print media
are specially designed and manufactured to work with your Canon color printer so you
can produce the finest output possible.
Canon has an extensive dealer network equipped to offer you supplies as you need
them. To find a dealer near you, call the Canon Referral Service at 1-800-848-4123.
If supplies are not available from your local dealer, you can order directly from Canon
by calling 1-800-671-1090.
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Your BJC-620 comes with the following ink tanks:
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Canon Ink Tank BJI-201 Bk HC (black, high capacity)
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Canon Ink Tank BJI-201 C (cyan)
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Canon Ink Tank BJI-201 M (magenta)
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Canon Ink Tank BJI-201 Y (yellow)
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Canon manufactures various specialty papers, including:
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Bubble Jet Paper LC-301 (water resistant)
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Coated Paper LC-101
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High Resolution Paper HR-101
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Transparency CF-102
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Back Print Film BF-102
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High Gloss Film HG-101
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Fabric Sheet FS-101
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T-Shirt Tranfers TR-101
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Greeting Cards GC-101
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Brochure Paper BP-101
See Chapter 3, Paper Handling, for details on Canon's specialty papers.
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Canon provides experienced support personnel to help you in every way
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You can easily contact Canon on the World Wide Web. Our address is:
http://www.ccsi.canon.com
Canon provides a bulletin board service (BBS), which is useful for obtaining newly
developed third-party drivers. Call 1-757-420-2000. The protocol for the BBS is up to
28,800 bps, eight data bits, one stop bit, and no parity.
If you use CompuServe®, You can access the Canon Peripherals Forum. This allows
you to talk with other users, send a message to Canon, or download printer drivers.
Just type GO CANON at any CompuServe prompt.
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If you have a modem, you can connect to Canon through the Web, its BBS, or
Compuserve. Through these on-line services, you can retrieve general
information about specific products.
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If you are looking for information about any Canon printer driver for a unique
situation, you can contact one of the Canon on-line services.
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You can retrieve information from the on-line services at any hour of the day or
night.
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Canon provides a 24-hour, toll-free Fax Retrieval System. You can use this service to
get helpful documents faxed directly to your fax machine. These documents contain
useful information to assist you in the operation of your Canon printer. To access this
service, call 1-800-526-4345.
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One of the first things you may want to do after setting up your printer is call the
Canon Fax Retrieval System and request an index of the documents available to
you through this service. Documents will be faxed directly to your fax machine.
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The Fax Retrieval System offers up-to-date information about specific products.
By reviewing the index, you can determine what information would be beneficial
to your installation.
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Canon provides customer support and service for all Canon printer products. If you
have any questions regarding your new printer, call the Canon Computer Systems
Customer Care Center at 1-800-423-2366. Support is available from 6 A.M. to 12
MIDNIGHT Eastern Standard Time. (EST) Seven days a week except holidays.
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If you seem to have an operational problem, try to solve it by using the Super
Solver. If you cannot quickly resume normal operation, contact Canon's
experienced support personnel at the Customer Care Center.
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The Canon BJC-620 Color Bubble Jet Printer is designed with the latest technology to
provide trouble-free operation. The warranty information at the back of the manual
describes Canon's limited one-year warranty for its Bubble Jet printers. Be sure to read
the warranty information to find out about the different service options available to
you.
Save your sales receipt for proof of purchase. In the event that your printer needs
service, you will need your proof of purchase to obtain warranty service.
If you feel your BJC-620 Color Bubble Jet Printer needs servicing, contact Canon on
the World Wide Web to locate the Canon Authorized Service Facility (ASF) nearest
you or to find out about the exclusive Canon Instant Exchange warranty program. If
you do not have access to the Web, call the Customer Care Center.
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This chapter introduces you to the Microsoft Windows Printing System
for the BJC-620. It includes:
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Understanding the Microsoft Windows Printing System
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Printing with the Microsoft Windows Printing System
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Using the Microsoft Windows Printing System program group
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The Microsoft Windows Printing System dialog boxes
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Overview of the Microsoft Windows Printing System
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Checking the status of a print job
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Using the Status Window
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Customizing display options
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Maintaining the printer from the Status Window
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The Microsoft Windows Printing System manages the communications between your
computer and printer. It divides the work between the two, helping the printer and
computer work together to optimize performance.
The Microsoft Windows Printing System processes documents from Microsoft Windows
applications faster than traditional methods, and lets you quickly see the status of your
print job. If you install the included sound files, your computer will actually tell you
verbally what your printer is doing.
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Your Quick Start Guide describes how to install the Microsoft Windows Printing
System. To use the system, make sure your computer system has the following minimum
configuration:
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386SX 16MHz personal computer
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10 MB of physical and virtual memory combined, of which at least 4 MB must be
physical RAM
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VGA or super VGA color graphics monitor
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6 MB of available disk space for full installation of Microsoft Windows Printing
System
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Microsoft Windows 95, Microsoft Windows 3.1, or Microsoft Windows for
Workgroups 3.1
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Parallel printer port with bi-directional communication capability
The printer may not print some pages at high resolution with the system above. In this
case, the following are suggested.
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486SX 25MHz personal computer
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16 MB of physical and virtual memory combined, of which at least 8 MB must be
physical RAM
You need a sound card to play sounds with the Microsoft Windows Printing System
messages.
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One-way communication from computer to printer has been the standard for years.
The Microsoft Windows Printing System offers dynamic two-way communication.
With the Microsoft Windows Printing System, your computer knows what your
printer is doing.
To take advantage of the dynamic two-way communication, one end of a bi-
directional parallel cable connects to the printer and the other end connects directly
to your computer
You must use a bi-directional cable for proper operation. Also, your computer's
interface must have bi-directional capability. If your computer tells you that it cannot
find the BJC-620 printer, but the printer is plugged in, turned on, and connected to
the computer, see the Technical Notes starting on page 5-11.
Every time you print, the Microsoft Windows Printing System displays the Status
Window. This window shows you the paper moving through the printer, how long it
will take to print the document, and how much of the document has printed. From
the Status Window you can pause, resume, force, or delete the print job, print the
self test, or clean the print heads.
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Chapter 2