Canon BJC-620 User manual

BJC-620
USER’S
MANUAL
Canon

BJC-620 Table of Contents
1. Introduction 1 – 1
Supplies and Accessories 1 – 2
Ink Tanks 1 – 2
Canon Specialty Papers 1 – 2
Getting Help From Canon 1 – 3
Servicing the Printer 1 – 4
2. Using the Microsoft Windows Printing System 2 – 1
Understanding the Microsoft Windows Printing System 2 – 2
Checking the Computer Requirements 2 – 2
Printing With the Microsoft Printing System 2 – 3
Using On-Line Help 2 – 4
Using the Microsoft Windows Printing System Program Group 2 – 5
The Microsoft Windows Printing System Dialog Boxes 2 – 6
Opening the Microsoft Windows Printing System Dialog Boxes 2 – 6
Overview of the Microsoft Windows Printing System 2 – 8
Microsoft Windows 95 2 – 8
Microsoft Windows 3.1 or Microsoft Windows for Workgroups 3.1 2 – 11
Checking the Status of a Print Job 2 – 13
Using the Status Window 2 – 14
Opening the Status Window 2 – 14
Using the Toolbar 2 – 15
Using the Status Window as an Icon 2 – 15
Messages Displayed in the Status Window 2 – 17
Customizing the Status Window 2 – 18
Customizing Display Options 2 – 18
Maintaining the Printer From the Status Window 2 – 19
The Printer Options Dialog Box 2 – 20
3. Paper Handling 3 – 1
Selecting Paper Types 3 – 2
Paper Guidelines 3 – 4
Before Loading Paper 3 – 5
Setting the Paper Thickness Lever 3 – 5
Setting the Paper Selection Lever and the Paper Support 3 – 6
Printer Settings for Various Print Media 3 – 8
Automatically Feeding Paper 3 – 9
Auto Feed Guidelines 3 – 13
Manually Feeding Paper 3 – 15
Printing on Envelopes 3 – 18
Preparing Your Software 3 – 18
Loading Envelopes 3 – 19
Using Canon Specialty Paper 3 – 22

Canon’s High Resolution Paper HR-101 3 – 22
Fabric Sheets FS-101 3 – 24
4. Maintaining the Printer 4 – 1
Printer Guidelines 4 – 1
Cleaning the Printer 4 – 3
Cleaning the Print Head Unit 4 – 4
Using the Microsoft Windows Printing System 4 – 5
Using the Operator Panel 4 – 5
Ink Tank Guidelines 4 – 7
Replacing an Ink Tank 4 – 8
Replacing the Print Head Unit 4 – 12
Print Head Unit Guidelines 4 – 12
Removing the Used Print Head Unit 4 – 13
Installing a New Print Head Unit 4 – 14
Transporting the Printer 4 – 18
5. Troubleshooting 5 – 1
Using Canon’s Support Services 5 – 1
Identifying Your Printer Problem 5 – 2
General Problems 5 – 3
Initialization Errors 5 – 3
Clearing Paper Jams 5 – 5
Ink Problems 5 – 6
Ink Tanks Continually Run Out of Ink 5 – 6
Ink Tank Incorrectly Installed 5 – 7
Troubleshooting the Microsoft Windows Printing System 5 – 7
Technical Notes 5 – 11
Bios Setups for Various Systems 5 – 11
Appendix
ASpecifications A – 1
Appendix
BUsing the BJC-620 in a Network Environment B – 1
Glossary G – 1
Index I – 1
FCC Regulations FCC –
1
Warranty W – 1

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Congratulations on your purchase of the Canon BJC-620 Color Bubble Jet Printer. We appreciate
your choosing this printer to meet your printing needs.
Your printer features the Microsoft Windows Printing System, which makes printing from
Microsoft Windows faster and easier than ever before. With the Microsoft Windows Printing
System, your printer is able to print faster than traditional approaches. As soon as the Microsoft
Windows Printing System accepts a document for printing, you can return to your application.
You receive instant notification of printer information and you can see the printer's status on your
computer screen.
The BJC-620 offers exceptionally high print quality and fast print speed using both color and
black inks. We are certain you will be satisfied with its advanced Bubble Jet technology.
This chapter:
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Lists the supplies and accessories you can purchase for the printer
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Describes Canon's customer support services
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Your BJC-620 printer supports excellent and unique print media options that will allow
you to produce dazzling, professional, and fun presentations. All of these print media
are specially designed and manufactured to work with your Canon color printer so you
can produce the finest output possible.
Canon has an extensive dealer network equipped to offer you supplies as you need
them. To find a dealer near you, call the Canon Referral Service at 1-800-848-4123.
If supplies are not available from your local dealer, you can order directly from Canon
by calling 1-800-671-1090.
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Your BJC-620 comes with the following ink tanks:
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Canon Ink Tank BJI-201 Bk HC (black, high capacity)
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Canon Ink Tank BJI-201 C (cyan)
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Canon Ink Tank BJI-201 M (magenta)
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Canon Ink Tank BJI-201 Y (yellow)
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Canon manufactures various specialty papers, including:
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Bubble Jet Paper LC-301 (water resistant)
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Coated Paper LC-101
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High Resolution Paper HR-101
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Transparency CF-102
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Back Print Film BF-102
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High Gloss Film HG-101
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Fabric Sheet FS-101
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T-Shirt Tranfers TR-101
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Greeting Cards GC-101
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Brochure Paper BP-101
See Chapter 3, Paper Handling, for details on Canon's specialty papers.
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Canon provides experienced support personnel to help you in every way
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You can easily contact Canon on the World Wide Web. Our address is:
http://www.ccsi.canon.com
Canon provides a bulletin board service (BBS), which is useful for obtaining newly
developed third-party drivers. Call 1-757-420-2000. The protocol for the BBS is up to
28,800 bps, eight data bits, one stop bit, and no parity.
If you use CompuServe®, You can access the Canon Peripherals Forum. This allows
you to talk with other users, send a message to Canon, or download printer drivers.
Just type GO CANON at any CompuServe prompt.
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If you have a modem, you can connect to Canon through the Web, its BBS, or
Compuserve. Through these on-line services, you can retrieve general
information about specific products.
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If you are looking for information about any Canon printer driver for a unique
situation, you can contact one of the Canon on-line services.
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You can retrieve information from the on-line services at any hour of the day or
night.
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Canon provides a 24-hour, toll-free Fax Retrieval System. You can use this service to
get helpful documents faxed directly to your fax machine. These documents contain
useful information to assist you in the operation of your Canon printer. To access this
service, call 1-800-526-4345.
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One of the first things you may want to do after setting up your printer is call the
Canon Fax Retrieval System and request an index of the documents available to
you through this service. Documents will be faxed directly to your fax machine.
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The Fax Retrieval System offers up-to-date information about specific products.
By reviewing the index, you can determine what information would be beneficial
to your installation.
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Canon provides customer support and service for all Canon printer products. If you
have any questions regarding your new printer, call the Canon Computer Systems
Customer Care Center at 1-800-423-2366. Support is available from 6 A.M. to 12
MIDNIGHT Eastern Standard Time. (EST) Seven days a week except holidays.
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If you seem to have an operational problem, try to solve it by using the Super
Solver. If you cannot quickly resume normal operation, contact Canon's
experienced support personnel at the Customer Care Center.
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The Canon BJC-620 Color Bubble Jet Printer is designed with the latest technology to
provide trouble-free operation. The warranty information at the back of the manual
describes Canon's limited one-year warranty for its Bubble Jet printers. Be sure to read
the warranty information to find out about the different service options available to
you.
Save your sales receipt for proof of purchase. In the event that your printer needs
service, you will need your proof of purchase to obtain warranty service.
If you feel your BJC-620 Color Bubble Jet Printer needs servicing, contact Canon on
the World Wide Web to locate the Canon Authorized Service Facility (ASF) nearest
you or to find out about the exclusive Canon Instant Exchange warranty program. If
you do not have access to the Web, call the Customer Care Center.
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This chapter introduces you to the Microsoft Windows Printing System
for the BJC-620. It includes:
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Understanding the Microsoft Windows Printing System
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Printing with the Microsoft Windows Printing System
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Using the Microsoft Windows Printing System program group
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The Microsoft Windows Printing System dialog boxes
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Overview of the Microsoft Windows Printing System
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Checking the status of a print job
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Using the Status Window
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Customizing display options
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Maintaining the printer from the Status Window
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The Microsoft Windows Printing System manages the communications between your
computer and printer. It divides the work between the two, helping the printer and
computer work together to optimize performance.
The Microsoft Windows Printing System processes documents from Microsoft Windows
applications faster than traditional methods, and lets you quickly see the status of your
print job. If you install the included sound files, your computer will actually tell you
verbally what your printer is doing.
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Your Quick Start Guide describes how to install the Microsoft Windows Printing
System. To use the system, make sure your computer system has the following minimum
configuration:
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386SX 16MHz personal computer
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10 MB of physical and virtual memory combined, of which at least 4 MB must be
physical RAM
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VGA or super VGA color graphics monitor
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6 MB of available disk space for full installation of Microsoft Windows Printing
System
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Microsoft Windows 95, Microsoft Windows 3.1, or Microsoft Windows for
Workgroups 3.1
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Parallel printer port with bi-directional communication capability
The printer may not print some pages at high resolution with the system above. In this
case, the following are suggested.
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486SX 25MHz personal computer
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16 MB of physical and virtual memory combined, of which at least 8 MB must be
physical RAM
You need a sound card to play sounds with the Microsoft Windows Printing System
messages.
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One-way communication from computer to printer has been the standard for years.
The Microsoft Windows Printing System offers dynamic two-way communication.
With the Microsoft Windows Printing System, your computer knows what your
printer is doing.
To take advantage of the dynamic two-way communication, one end of a bi-
directional parallel cable connects to the printer and the other end connects directly
to your computer
You must use a bi-directional cable for proper operation. Also, your computer's
interface must have bi-directional capability. If your computer tells you that it cannot
find the BJC-620 printer, but the printer is plugged in, turned on, and connected to
the computer, see the Technical Notes starting on page 5-11.
Every time you print, the Microsoft Windows Printing System displays the Status
Window. This window shows you the paper moving through the printer, how long it
will take to print the document, and how much of the document has printed. From
the Status Window you can pause, resume, force, or delete the print job, print the
self test, or clean the print heads.
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Chapter 2

If a printing problem occurs, the Status Window automatically opens and tells you
what the problem is.
Before using the Microsoft Windows Printing System, make sure you have selected it
as your current Microsoft Windows printer driver. The Setup program makes the
Microsoft Windows Printing System the default printer driver. If you have not
changed drivers since running the Setup program, you are ready to print.
To verify that the Microsoft Windows Printing System is your printer driver, use the
Printers option in the Microsoft Windows Control Panel. The highlighted driver is the
current printer driver. Change drivers by clicking on the one you want.
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The Microsoft Windows Printing System includes extensive on-line help that
describes the printer and its basic operation. You can get on-line help as follows.
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In the Properties dialog box:
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Use the right mouse button to click an item on the screen.
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Click the ? button (on the upper right corner of the screen) and then click
an item.
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Press F1.
Select Programs from the Start menu, then click on Canon BJC-620 Help in the
Microsoft Windows Printing System folder.
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Choose the Help button or press F1 while in the Setup dialog box.
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Double-click on the Canon BJC-620 Help icon in the Microsoft Windows
Printing System group.
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Chapter 2

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When you install the Microsoft Windows Printing System, you create the
Microsoft Windows Printing System program group, from which you can select
the following:
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Starts the installation program for the Microsoft Windows Printing
System. You can use this program to add features to the Microsoft
Windows Printing System that you did not originally install.
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Provides you with the latest information about using the Microsoft
Windows Printing System with your printer.
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Opens the BJC-620 Properties dialog boxes, which you can use to
set the printing options for Microsoft Windows 95.
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Displays the Status Window so you can check the status of a print
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Selects the Canon BJC-620 Help file for the
Microsoft Windows Printing System.
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Selects the Printer Setup dialog box, which
you can use to set the printing options in
Microsoft Windows 3.1 or Microsoft Windows for
Workgroups 3.1.
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Selects the Microsoft Windows Print
Manager for Microsoft Windows 3.1 or
Microsoft Windows for Workgroups 3.1.
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Starts the program to uninstall the Microsoft
Windows Printing System.
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From the Microsoft Windows 95 Printer folder:
1. Click the Start button, point to Settings, and then click Printers.
2. Click the icon for the printer you are using.
3. On the File menu, click Properties to open the Properties dialog box.
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Use the Control Panel or Print Manager:
1. Open the Control Panel, then double-click on the Printers icon to open the
Printers dialog box. Or open the Print Manager, then choose the Printer
Setup... command from the Options menu to open the Printers dialog box.
You can open the Control Panel or the Print Manager by doubleclicking on the
Control Panel or Print Manager icons in the Main group of the Program
Manager.
2. In the Printers dialog boxes, make sure BJC-620 on LPTl is highlighted and
then choose the Setup... button to open the Setup dialog box.
You can open the Printer Setup dialog box, Print Manager, or Printers folder from
the Microsoft Windows Printing System group.
The way you get to the dialog boxes determines how long the printing options remain
in effect:
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If you start from an application's Print... command, your choices apply only to
that print job. The next time you print, you have to choose the print settings
again.
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If you start from an application's Print Setup... command, the application stores
your choices with the document.
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If you start from the Control Panel or Print Manager, the settings apply to all
Microsoft Windows applications and remain in effect until you change those
settings.
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Many applications do not follow the above Microsoft Windows
guidelines. Until you are familiar with how your Microsoft Windows
application uses the Microsoft Windows Printing System settings, it's a
good idea to verify the settings each time you print.
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The Microsoft Windows Printing System dialog boxes, where you
select printing options, differ depending on whether you are using
Microsoft Windows 95 or Microsoft Windows 3.1 or Microsoft
Windows for Workgroups 3.1.
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You select printing options with the following tabs.
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Prints a test page and a separator page.
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Specifies printer port settings and timeout settings.
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Specifies multiple copies, collated or not, and the print orientation.
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Chooses the paper source and paper size.
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Chooses the paper source and paper size.
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Chooses the resolution setting, print media, and print quality. The resolution
settings are Draft (180 x 180 dpi), Normal (360 x 360 dpi), and Best (720 x
720 dpi).
For detailed information on the Microsoft Windows Printing System
printer options settings, refer to the on-line help.
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You select printing options in the following dialog boxes.
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This is the first dialog box you open from your application
program. You can select multiple copies, collated or not collated,
paper orientation, paper source, and paper size.
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You open the Quality and Graphics dialog boxes from the Printer Setup dialog box.
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Selects media type. printer resolution, and print quality. The resolution
settings are Draft (180 x 180 dpi), Normal (360 x 360 dpi), and Best (720 x
720 dpi).
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Selects the haiftoning method, adjusts brightness. contrast, and saturation,
enables gray scale printing, and disables the Microsoft Windows Printing
System color matching
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Chapter 2

For detailed information on the Microsoft Windows Printing System printer options
settings, refer to the on-line Help by pressing the Help button or by pressing Fl.
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When your computer is connected to a network, you can also open the
Sharing tab.
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For optimum print quality when you select 720 x 720 dpi, choose Smooth
haiftoning from the Graphics dialog box or Graphics & Color tab. We also
recommend using Canon High Resolution Paper (HG-101).
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With the Microsoft Windows Printing System, you can keep track of and control
your print jobs using the Status Window. It tells you exactly what is happening with
the current print job. You can use the Status Window to pause, resume, or delete
the current print job, and you can access on-line help for the Microsoft Windows
Printing System.
While you are working in the Status Window, remember that you can get on-line
help at any time by choosing commands from the Microsoft Windows Help menu or
by pressing Fl.
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When you install the Microsoft Windows Printing System into Microsoft
Windows 3.1 or Microsoft Windows for Workgroups 3.1, the Print Manager
helps you control and manage all print jobs in a queue for all printers installed
for Microsoft Windows.
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When your computer is connected to a network printer, the "Status Not
Available Network Printer" message always appears in the Status Window.
That is, you cannot check the status of the printer or control the printer,
except to print a test page. The Status Window for the network printer
appears on the network printer server, which is connected locally to the
printer.
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The Status Window uses animated 3-D graphics to illustrate the printer and the
document being printed.
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The Status Window opens automatically in the following cases:
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When you print with the Microsoft Windows Printing System-unless you
previously turned off the Display Printer Status While Printing option (see
page 2-18).
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When the Microsoft Windows Printing System encounters an alert that
requires your intervention before you continue printing (see page 2-17).
The Status Window always opens the way you left it last, either full size or as an
icon that indicates the general condition of the printer (printing, idle, and so on).
When you install the Microsoft Windows Printing System into Microsoft Windows
3.1 or Microsoft Windows for Workgroups 3.1, the Print Manager is enhanced and
you can open the Status Window by clicking the printer info button on the toolbar
in the Print Manager.
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Chapter 2