Canon imageCLASS LBP6780dn User manual

S
Se er rv vi ic ce e G Gu ui id de e
For Authorized Servicers

imageCLASS LBP6780dn Service Guide
imageCLASS LBP6780dn Service Guide for Authorized Servicers January 2013
Page ii
Published by
Canon U.S.A., Inc.
One Canon Park
Melville, NY 11747-3336
1-800-OK-CANON
servicep[email protected]
Canon U.S.A. Homepage: http://www.usa.canon.com
Canon U.S.A. e-Support Center Web site:http://www.support.cusa.canon.com
Canon U.S.A. ISG Central Web site:http://www.isgcentral.cusa.canon.com
Canon Network Access (CNA) Web site:http://www.cna.cusa.canon.com
Distributed in the United States by Canon U.S.A., Inc.
IMPORTANT
THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageCLASS LBP6780dn.
SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL
DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF
CONFIDENTIAL INFORMATION.
ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING REVISIONS.
REVISION HISTORY
Revision Date Section(s) Details
— January 2013 All Release of the imageCLASS LBP6780dn Service Guide

imageCLASS LBP6780dn Service Guide
imageCLASS LBP6780dn Service Guide for Authorized Servicers January 2013
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COPYRIGHTS AND TRADEMARKS
This Service Guide is the property of Canon U.S.A., Inc.
© Canon U.S.A., Inc. 2013. All rights reserved.
Canon, imageCLASS, and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of
Canon Inc.
All other company names and product names may be trademarks or registered trademarks of their respective
owners, and are hereby acknowledged.
LEGAL NOTICES
The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference
purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service
Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose
without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., Service Provider agrees to indemnify Canon
U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession,
use, or misuse of this Service Guide.
Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information and/or
specifications contained in it at any time without notice. Additionally, all prices and availability dates listed herein are
subject to change without notice. The latest version is available online at the ISG Central and e-Support Web sites
noted above. Please make certain that you are using the latest version. Specimens of Web pages included herein
are for illustration purposes only.
DISCLAIMER
NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE FOR
PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE
NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT,
FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR
SERVICES, LOSS OR CORRUPTION OF DATA, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE
PRODUCT’S OPTIONAL HARD DISK DRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT,
REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITS
SUPPLIERS OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS OR ANY
AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE
PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER
ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND THE PROPERTY
OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO
USE THE PRODUCT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY
AUTHORIZED SERVICE PROVIDER.

imageCLASS LBP6780dn Service Guide
imageCLASS LBP6780dn Service Guide for Authorized Servicers January 2013
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Contents
I. Product Overview-------------------------------------------------------------------------------------------1
II. Product Configuration and Box Contents ----------------------------------------------------------2
A. Configuration ------------------------------------------------------------------------------------------------------- 2
B. Box Contents ------------------------------------------------------------------------------------------------------- 3
C. Hardware Accessory---------------------------------------------------------------------------------------------- 3
1. Paper Feeder Unit PF-45 ------------------------------------------------------------------------------------ 3
III. Service Authorization--------------------------------------------------------------------------------------3
IV. Educational Training---------------------------------------------------------------------------------------3
A. Training Program Overview------------------------------------------------------------------------------------ 3
B. Certification --------------------------------------------------------------------------------------------------------- 4
C. Who Should Complete------------------------------------------------------------------------------------------- 4
D. Prerequisites-------------------------------------------------------------------------------------------------------- 4
E. Course Format------------------------------------------------------------------------------------------------------ 4
F. Course Equipment ------------------------------------------------------------------------------------------------ 5
V. Servicing Notes----------------------------------------------------------------------------------------------5
A. Power and Plug Requirements-------------------------------------------------------------------------------- 5
B. Installation Space Requirements----------------------------------------------------------------------------- 6
C. Estimated Installation Time ------------------------------------------------------------------------------------ 7
D. Service Support Tools ------------------------------------------------------------------------------------------- 8
E. Cleaning -------------------------------------------------------------------------------------------------------------- 9
F. Consumables ------------------------------------------------------------------------------------------------------10
G. Consumable Parts------------------------------------------------------------------------------------------------10
H. Periodic Replacement Parts-----------------------------------------------------------------------------------10
I. Firmware Upgrade------------------------------------------------------------------------------------------------11
J. Computer Requirements for Downloading Firmware-------------------------------------------------11
VI. End-User Customer Service Offerings------------------------------------------------------------- 12
A. Monthly Print Volume -------------------------------------------------------------------------------------------12
B. Limited Warranty Support -------------------------------------------------------------------------------------12
C. Technical Support for the End-User------------------------------------------------------------------------13
1. Carry-In Service-----------------------------------------------------------------------------------------------13
2. Exchange Service --------------------------------------------------------------------------------------------14
3. Internet Support -----------------------------------------------------------------------------------------------15
D. Post-Warranty Support -----------------------------------------------------------------------------------------16
1. CarePAK Extended Service Plans------------------------------------------------------------------------16
2. Time and Material Service----------------------------------------------------------------------------------18
VII. Authorized Servicer Program------------------------------------------------------------------------- 19
A. Authorized Servicer Customer Registration System--------------------------------------------------19
B. ASCR Registration Process-----------------------------------------------------------------------------------20
C. Replacement Inventory-----------------------------------------------------------------------------------------20
D. Optional On-Site Service---------------------------------------------------------------------------------------20
VIII. Authorized Servicer Support Offerings------------------------------------------------------------ 21
A. Authorized Servicer Support----------------------------------------------------------------------------------21
B. Internet Support---------------------------------------------------------------------------------------------------21
1. Canon USA’s e-Support Center Web Site--------------------------------------------------------------21
2. Canon USA’s ISG Central Web Site ---------------------------------------------------------------------23
C. Call Escalation Procedure -------------------------------------------------------------------------------------25

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IX. Warranty Procedures------------------------------------------------------------------------------------ 26
A. e-Tag------------------------------------------------------------------------------------------------------------------26
B. Online Limited Warranty Credit Inquiry -------------------------------------------------------------------28
C. Warranty Reimbursement Program-------------------------------------------------------------------------29
1. Dispatch by CITS ---------------------------------------------------------------------------------------------29
2. Warranty Marketing Program ------------------------------------------------------------------------------30
X. Parts Support ---------------------------------------------------------------------------------------------- 31
A. Parts and Service Material Orders --------------------------------------------------------------------------31
1. Canon Network Access -------------------------------------------------------------------------------------31
2. Parts Order Desk ---------------------------------------------------------------------------------------------32
B. Parts Order Entry-------------------------------------------------------------------------------------------------33
1. Regular Orders------------------------------------------------------------------------------------------------33
2. Rush Orders ---------------------------------------------------------------------------------------------------33
C. Parts Information/Parts Price List Download------------------------------------------------------------33
D. Parts Discontinuation Schedule Information------------------------------------------------------------33
E. Order/Invoice Inquiry--------------------------------------------------------------------------------------------34
F. Parts Return Process--------------------------------------------------------------------------------------------34
XI. Appendix----------------------------------------------------------------------------------------------------- 35
A. Specifications------------------------------------------------------------------------------------------------------35
B. Warranty-------------------------------------------------------------------------------------------------------------38
1. imageCLASS LBP6780dn Exchange/Carry-In Limited Warranty----------------------------------38
2. Canon Toner Cartridge Limited Warranty---------------------------------------------------------------39
C. List of Tables-------------------------------------------------------------------------------------------------------40
D. List of Figures -----------------------------------------------------------------------------------------------------40

imageCLASS LBP6780dn Service Guide for Authorized Servicers January 2013
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I. Product Overview
The Canon imageCLASS LBP6780dn is a compact, B&W (Black-and-White)
laser printer. This model also brings the following capabilities to users in a small
office or home office environment:
•Prints one-sided pages in speeds of up to 42 ppm (pages-per-minute) using
LTR (letter-sized) paper.
•Standard front-loading paper cassette with a capacity of up to 500 sheets and
a multi-purpose tray with a capacity of up to 100 sheets (LTR, 20 lb bond
(80 g/m2)). There are also two optional paper cassettes with a capacity of up
to 500 sheets each available.
•Duplex printing capabilities.
•Quick first print time of approximately 9 seconds.
•Includes a USB 2.0 high-speed port for printing from USB memory.1
•Meets the ENERGY STAR guidelines for energy efficiency. Approximately
0.9 W of energy is used in the Energy Saver mode.
•Standard UFR II printing.
•Built-in network connectivity that supports network printing.
•Includes Print modes such as, Poster, Booklet, Watermark, and Toner Saver.
•A Mobile Printing app is available.2
1 Requires the Windows 7, Vista, XP/2000, or Mac OS X operating system.
2 Requires the Canon Mobile Printing app, which is available for free from Apple’s App Store. Compatible with the iPhone 5, 4S,
4, the new iPad, iPad 2, and the original iPad running OS 5.1 to 6.0.

imageCLASS LBP6780dn Service Guide for Authorized Servicers January 2013
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II. Product Configuration and Box Contents
A. Configuration
Note: All configurations shown are for reference purposes only, and are
subject to change without notice. Please refer to the Price List in the CNA
(Canon Network Access) Web site www.cna.cusa.canon.com for the most
up-to-date item numbers.
Table 1 - Configuration
Item Item Number
3
imageCLASS LBP6780dn
imageCLASS LBP6780dn 6469B006AA
Supplies and Consumables
Cartridge 324 II Hi-Capacity (Yields approximately 12,500 pages (LTR)) 3482B013AA
Accessory Option
Paper Feeder Unit PF-45 (500 Sheet Cassette Pedestal) 4098B001AA
Service Materials and Parts Catalog
imageCLASS LBP6780dn Service Manual Available for
download from the
e-Support Center
Web site
imageCLASS LBP6780dn Parts Catalog
eCarePAK
imageCLASS LBP6780dn
(Virtual CarePAK, 2 Year Exchange/Carry-In)46521A110AA
imageCLASS LBP6780dn
(eCarePAK, 2 Year Exchange/Carry-In)55707B036AA
3 Item numbers and part numbers are subject to change without notice.
4 Available for purchase through Canon U.S.A., Inc.’s consumer Web site: www.estore.usa.canon.com.
5 Available for purchase through an Authorized Canon Reseller or Distributor. For more information, see “eCarePAK
Extended Service Plan,” on p. 17.

imageCLASS LBP6780dn Service Guide for Authorized Servicers January 2013
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B. Box Contents
Note: The box contents shown below are for reference purposes only, and
are subject to change without notice.
•
imageCLASS LBP6780dn
•
Starter Cartridge 324 Black
•
Setup Instructions
•
User Manuals (Book)
•Power Cord
•User Software CD-ROM
•
Registration Card
•
Limited Warranty Notice
C. Hardware Accessory
The functionality of the imageCLASS LBP6780 can be expanded by installing
the following hardware and system-related optional accessories.
1. Paper Feeder Unit PF-45
•Holds up to 500 sheets (20 lb bond (80 g/m2)).
•Maximum paper size: LGL (8 1/2” x 14”)
•Up to two can be added to the imageCLASS LBP6780
III. Service Authorization
To obtain and maintain authorization to service the imageCLASS LBP6780dn,
each dealer location must have at least two (2) employees certified to service the
machine.
IV. Educational Training
A. Training Program Overview
Technicians who successfully complete the imageRUNNER LBP3580 and
imageCLASS LBP6780dn Overview (Course Code: 18ICIRLBP67800O) CBT
(Computer Based Training) course and pass the imageRUNNER LBP3580
and imageCLASS LBP6780dn Overview assessment test, are authorized to
service and support the imageCLASS LBP6780dn.
The imageCLASS LBP6780dn service training material is available via the
Download Center section of the e-Support Center Web site, and includes the
CBT Program, Service Manuals, and Parts Catalogs.

imageCLASS LBP6780dn Service Guide for Authorized Servicers January 2013
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B. Certification
It is required that technicians successfully complete the imageRUNNER
LBP3580 and imageCLASS LBP6780dn Overview (Course Code:
18ICIRLBP67800O) CBT, and pass the imageRUNNER LBP3580 and
imageCLASS LBP6780dn Overview assessment test to receive certification
to service the machines.
The imageRUNNER LBP3580 and imageCLASS LBP6780dn Overview
assessment test is available on e-Support. To access the assessment test:
1. Log on to the e-Support Center Web site.
2. Click “Training.”
3. Click “Learning Management System.”
4. Scroll down to the Catalog search.
5. Click “imageCLASS.”
6. Click “Register” for the imageRUNNER LBP3580 and imageCLASS
LBP6780dn Overview.
7. Click “Submit.”
8. Click “Start” to begin the assessment.
C. Who Should Complete
Any technicians responsible for servicing or supporting the imageCLASS
LBP6780dn machine must successfully complete the imageRUNNER
LBP3580 and imageCLASS LBP6780dn Overview CBT, and pass the
imageRUNNER LBP3580 and imageCLASS LBP6780dn Overview
assessment test.
D. Prerequisites
There are no prerequisites for this training course. It is highly recommended
that the technician have:
•Prior experience with Canon imageCLASS LBP devices
•Experience with taking eLearning courses
•Familiarity with common hand tools to dissemble and service Canon
devices
E. Course Format
The imageRUNNER LBP3580 and imageCLASS LBP6780dn Overview
(Course Code: 18ICIRLBP67800O) CBT course is a self-paced course. The
material provided includes:
•Printed version of the course for reference
•Service Manual
•Quick Setup Guide
•e-Manual User Guide
It takes approximately 2.0 hours to complete this course successfully.

imageCLASS LBP6780dn Service Guide for Authorized Servicers January 2013
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F. Course Equipment
•Windows workstation with audio and access to the Training section of the
e-Support Center Web site
•Flash-enabled Web browser (preferably Microsoft Internet Explorer)
It is necessary to enable file downloads in Internet Explorer to download the
documents supplied within the course. Internet Explorer 8 disables the file
download option by default. To enable Internet Explorer 8 to download files,
perform the following steps:
1. Open Internet Explorer, click “Tools.”
2. Click “Internet Options.”
3. Click “Security.”
4. Click “Custom level.”
5. Scroll down to the Downloads section, and click “Enable” under
<Automatic prompting for file downloads> and under <File download>.
6. Click “OK” to close all the dialog boxes.
7. Close and reopen Internet Explorer. You should now be able to download
the learning resources contained within the course.
V. Servicing Notes
A. Power and Plug Requirements
The imageCLASS LBP6780dn device requires a NEMA 5-15 receptacle for
proper operation. Before installation, confirm that a proper NEMA receptacle
is available for this device. It is not necessary to have a dedicated line.
Table 2 - Power and Plug Requirements
NEMA 5-15 Receptacle