Canon imageFORMULA DR-M160 User manual

SERVICE
MANUAL
imageFORMULA
DR-M160
COPYRIGHT ©2011 CANON INC.
CANON imageFORMULA DR-M160 Rev. 0 PRINTED IN U.S.A.
July 1, 2011
Rev. 0

COPYRIGHT © CANON ELECTRONICS INC. 2011
Use of this manual should be
strictly supervised to avoid
disclosure of confidential
information.

PREFACE
This Service Manual describes necessary basic information for field service and maintenance for
maintaining the product quality and functions of this machine.
Contents
Chapter 1: General description
Product specifications, name of parts, operation method
Chapter 2: Functions and operation
Description of operation of machine system and electrical system by function
Chapter 3: Disassembly and reassembly
Disassembly method, reassembly method
Chapter 4: Installation and maintenance
Installation method, maintenance method
Chapter 5: Troubleshooting
Error display and troubleshooting
Appendix: General diagram etc.
Information in this manual is subject to change. Notification of such changes will be given in
Service Information Bulletins.
Thoroughly read the information contained in this Service Manual and the Service Information
Bulletins to gain a correct and deeper understanding of the machine. This is one way of fostering
response for ensuring prolonged quality and function, and for investigating the cause of trouble during
troubleshooting.
Quality Assurance Center
Canon Electronics Inc.
COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-M160 FIRST EDITION

CONTENTS
CHAPTER 1 CHAPTER 3
DISASSEMBLY &
REASSEMBLY
GENERAL DESCRIPTION
I. PRODUCT OUTLINE ..............................1-1 I. EXTERNAL PARTS .................................3-1
1. Features..............................................1-1
2. Main Specifications.............................1-2 1. Document Feed Tray ..........................3-1
3. Precautions.........................................1-5 2. Document Eject Tray...........................3-1
II. NAME OF PARTS....................................1-6 3. Upper Cover........................................3-2
4. Lower Cover........................................3-3
1. Name of Parts.....................................1-6 II. FRONT UNIT...........................................3-4
III. USER OPERATION.................................1-7 1. Sub PCB .............................................3-4
1. Placing Documents.............................1-7 2. Stop Cam Drive Unit ...........................3-5
2. Scanning.............................................1-8 3. Upper Drive Unit .................................3-5
3. Clearing Paper Jams ..........................1-9 4. Front Unit ............................................3-6
5. Upper Feed Guide Plate.....................3-7
CHAPTER 2 6. Follower Roller....................................3-8
FUNCTIONS & OPERATION III. BASE UNIT..............................................3-9
I. OUTLINE.................................................2-1 1. Control PCB........................................3-9
1. Main Configuration..............................2-1 2. Feed Motor........................................3-10
2. Feed Path ...........................................2-2 3. Main Motor........................................3-10
3. Motor Drive .........................................2-3 4. Wire Bundle Guide............................3-11
4. Electrical Circuits ................................2-4 5. Clutch................................................3-11
5. Timing Chart........................................2-5 6. Lower Feed Guide Plate...................3-12
II. READING SYSTEM.................................2-6 7. Drive Roller .......................................3-13
1. Reading Unit.......................................2-6 8. Feed Roller Cover.............................3-13
2. Shading...............................................2-7 IV. READING UNIT.....................................3-14
III. FEED SYSTEM .......................................2-8 1. Upper Reading Unit ..........................3-14
1. Feeding Mechanism............................2-8 2. Upper Reading Guide.......................3-15
2. Feed Error Detection ........................2-12 3. Lower Reading Unit ..........................3-15
IV. CONTROL SYSTEM .............................2-13 4. Lower Reading Guide.......................3-16
1. Control Circuits .................................2-13 CHAPTER 4
2. Image Processing.............................2-15
V. POWER SUPPLY..................................2-17 INSTALLATION &
MAINTENANCE
1. Power Supply....................................2-17
VI.
LAYOUT OF ELECTRICAL COMPONENTS ..2-18 I. INSTALLATION........................................4-1
1. Layout of Electrical Components......2-18 1. System Requirement ..........................4-1
VII. PARTS LAYOUT ON EACH PCB..........2-19 2. Checking the Accessories...................4-1
1. Control PCB......................................2-19 3.
Document Feed Tray and Packing Material ...4-2
2. Sub PCB...........................................2-20 4. Installing the Software.........................4-2
COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-M160 FIRST EDITION

COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-M160 FIRST EDITION
5. Connecting to a Computer ................. 4-3
6. Power On............................................ 4-3
II. PARTS TO BE REPLACED .................... 4-4
1. Periodically Replaced Parts ............... 4-4
2. Consumable Parts.............................. 4-4
3. Major Parts List................................... 4-5
III. MAINTENANCE...................................... 4-6
1. User Maintenance.............................. 4-6
2. Service Maintenance.......................... 4-8
CHAPTER 5
TROUBLESHOOTING
I. ERROR DISPLAY ................................... 5-1
1. Main Body........................................... 5-1
2. Computer............................................ 5-1
II. SERVICE MODE..................................... 5-2
1. Outline................................................ 5-2
2. How to Install...................................... 5-6
3. How to Start and Finish...................... 5-7
4. Application Information....................... 5-8
5. Simulation Mode................................. 5-9
A. Main Menu............................................... 5-9
1. Regist Adjustment .............................. 5-9
2. Light Adjustment................................5-11
3. Max Document Size......................... 5-12
4. Sleep ................................................ 5-13
5. Double Feed Setting......................... 5-13
6. Counter............................................. 5-14
7. Firm Load ......................................... 5-16
B. Dcon Check........................................... 5-17
1. LED/Clutch ....................................... 5-17
2. Sensors and Buttons........................ 5-17
3. Motor/Feed Test................................ 5-18
C. Get Status.............................................. 5-19
1. Last Error Logs................................. 5-19
2. Check Device................................... 5-20
3. Serial Number/Other ........................ 5-21
4. Write Setting to Text ......................... 5-21
D. Scan Check........................................... 5-22
1. Scan Check...................................... 5-22
2. Manual Shading................................ 5-24
E. Firm Load.............................................. 5-24
1. Firm Registration.............................. 5-25
2. Firm Load ......................................... 5-27
F. Analog ................................................... 5-28
1. Analog .............................................. 5-28
G. Extended Setting................................... 5-30
1. Outline.............................................. 5-30
2. Registration Adjustment ................... 5-31
3. Scaling Rate Control......................... 5-33
H. Other Functions..................................... 5-36
1. Mechanical Feed Mode.................... 5-36
2. Recovery of Log Files....................... 5-36
III. TROUBLESHOOTING LIST ................. 5-38
1. Operation Failures............................ 5-38
2. Image Failures.................................. 5-38
IV. OPERATION TROUBLESHOOTING.... 5-39
1. Power Does Not Come ON.............. 5-39
2. No Scanner is Found........................ 5-40
3. Scanning Does Not Start.................. 5-40
4. Scanner Does Not Feed Properly .... 5-41
5. Scanning Speed is Slow................... 5-42
V. IMAGE TROUBLESHOOTING.............. 5-43
1. All Black/All White/All Streaked........ 5-44
2. Too Dark/Too Light............................ 5-44
3. Streaks in Image............................... 5-45
4. Image Slanted .................................. 5-45
5. Wrong Image Size............................ 5-46
6. Text Cannot be Seen........................ 5-46
7. Moire in Image.................................. 5-47
VI. AFTER REPLACING PARTS................ 5-48
APPENDIX
I. GENERAL CIRCUIT DIAGRAM..............A-1
II. LIST OF SPECIAL EQUIPMENT............A-2

CHAPTER 1
GENERAL DESCRIPTION
I. PRODUCT OUTLINE.............................. 1-1
I
I. NAME OF PARTS................................... 1-6
III. USER OPERATION ................................ 1-7
COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-M160 FIRST EDITION

CHAPTER 1 GENERAL DESCRIPTION
I. PRODUCT OUTLINE
1. Features
1) High-speed machine with straight path
This is upper and successor model for the DR-2510C and DR-3010C.
2) Scanning speed (A4, 200dpi)
B&W, Gray and Color modes: 60ppm/120ipm
3) Improvement of reliability for the pickup and separation operations
Feed roller and retard roller are improved.
New mechanisms are provided.
Pickup retry and Separation retry functions
4) Automatic image processing
Auto-color detection mode and Auto-resolution mode
Full-auto mode using CaptureOnTouch (2 modes above + Auto-size, Deskew, Blank
skipping and Text Orientation)
5) Includes easy to user application software
CaptureOnTouch/CapturePerfect
“Windows” is a trademark of Microsoft Corporation in the U.S. and other countries.
Other company names and product names mentioned in this document are registered trademarks or
trademarks of the respective companies.
COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-M160 FIRST EDITION 1-1

CHAPTER 1 GENERAL DESCRIPTION
2. Main Specifications
No. Item Specifications
1 Type Desktop type sheet-fed scanner
2 Dimensions
*See details at following. 1) Tray closed: 280 (W) ×248(D) ×231 (H) mm
2) Tray opened: 280 (W) ×606(D) ×366.4 (H) mm
3 Weight 3.2kg (Main body only)
4 Power supply AC adapter
1) Input: 100V-240VAC, 50/60Hz
1.1A (100V)-0.58A (240V)
2) Output: 24VDC, 2.0A
5 Power consumption 1) Maximum operation: 27W
2) Sleep mode: 1.8W
3) Power switch OFF: 0.5W
6 External interface USB 2.0 (Hi-speed)
7 Expected product life
(In-house information
only)
One of the following two items, whichever comes first.
1) 5 years
2) 2,500,000 sheets (A4)
*Replace parts if necessary.
8 Installation By user.
9 Option 1) Flatbed scanner: FSU 101
2) Barcode module (software)
10 Consumable parts
(Commercial goods) 1) Exchange roller kit *Feed roller and Retard roller
*Replaced by user. Expected life is 200,000 sheets.
11 Bundle software 1) ISIS/TWAIN driver, CapturePerfect 3.1, CaptureOnTouch
2) Others depend on Sales region
12 Sensor type, Density 1 line/4 parallel-CMOS contact image sensor, 600dpi
13 Sensor operation mode 600dpi or 300dpi
14 Effective reading width 219mm (5184 pixels)
15 Light source 3-color (RGB) LED, Single-side illumination
16 Background color White
17 Image data memory SDRAM 32MB
*Used for the working memory together.
18 Output data to computer 1) Type: 8bit gray or 24bit color (JPEG outputting)
2) Resolution: 600x600dpi, 400x400dpi, 300x300dpi,
200x200dpi, 150x150dpi
Table 1-101a
1-2 COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-M160 FIRST EDITION

CHAPTER 1 GENERAL DESCRIPTION
No. Item Specifications
19 Mode setting in driver 1) Binary: B&W, Error diffusion, ATE, ATE-II
2) Gray: 8bit
3) Color: 24bit
*Auto-color detection mode can be available.
20 Resolution setting in
driver 600x600dpi, 400x400dpi, 300x300dpi, 200x200dpi, 150x150dpi
*Auto-resolution mode can be available.
Mode Resolution Simplex/Duplex
200dpi 60ppm/120ipm
300dpi 60ppm/120ipm
B&W
(TIFF) 600dpi 20ppm/40ipm
200dpi 60ppm/120ipm
300dpi 60ppm/120ipm
Gray
(JPEG) 600dpi 20ppm/40ipm
200dpi 60ppm/120ipm
300dpi 40ppm/80ipm
Color
(JPEG) 600dpi 12ppm/24ipm
21 Scanning speed
(A4 size)
*Using computer for evaluation. The numbers above come
from no special image treatments, and may differ depending
on the computer, the function settings and other conditions.
22 Document feed path Straight path
23 Document size 1) Width: 54 to 216mm
2) Length: 50.8 to 356mm
24 Document weight
(Thickness) 1) Separation: 27 to 209g/m2(0.04 to 0.25mm) 2) Non separation: 27 to 255g/m2(0.04 to 0.30mm)
*Exchange of separation is done by software.
25 Special document Plastic card, Business card, Folio, Long document
(3,000mm) and others are available.
*There are some limitations required.
26 Document storage 1) Pickup:
A4 or smaller: 60 sheets max. and 10mm height max.
A4 over: 40 sheets max. and 10mm height max.
2) Eject:
Number of sheets above max. and 15mm height max.
*All heights above are included curls.
27 Double feed detection 1) Length detection by registration sensor
2) Double feed detection by ultrasonic sensor
Table 1-101b
COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-M160 FIRST EDITION 1-3

CHAPTER 1 GENERAL DESCRIPTION
No. Item Specifications
28 Operation/Indication 1) Button: Power, Start, Stop, Job Select, DFR
2) LED: Job No. (7 segments), Power, DFR
3) Others: OPEN lever
Table 1-101c
 External dimensions (mm)
Figure 1-101
1-4
COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-M160 FIRST EDITION

CHAPTER 1 GENERAL DESCRIPTION
3. Precautions 4) Electromagnetic wave interference
This machine complies with some
standards regarding electromagnetic
wave interference, such as VCCI and
FCC. However, the user may have to
take countermeasures if the machine
causes electromagnetic wave
interference.
This section describes items that
require particular care, for example,
regarding human safety.
These precautions must be observed.
The user should be explained the items that
relate to user safety and instructed to take
appropriate actions. 5) “User Manual”1) Power OFF in emergency Read each “User Manual” thoroughly
prior to use of this machine.
If such abnormal conditions as
extraordinary noise, smoke, heat and
odor occur, immediately unplug the
power cord. 6) Disposal
Follow local regulations when disposing
of the product and parts. This product is
subject to the WEEE Directive in Europe.
Be careful not to get clothing (ties, long
hair, etc.) caught in this machine as it
may cause injury. Should this occur,
immediately unplug the power cord.
Do not insert fingers in the feed section
while moving the rollers.
2) Power OFF on disassembling
When disassembling and assembling are
performed, unplug the power cord.
3) Prohibition of modify
This machine must not arbitrarily be
modified or remade. If it is, use may be
forcibly suspended.
To change the specifications or
disassemble and reassemble this
machine, follow the instructions
described in this manual and the service
information.
COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-M160 FIRST EDITION 1-5

CHAPTER 1 GENERAL DESCRIPTION
II. NAME OF PARTS
1. Names of Parts
 Front View
Figure 1-201
Figure 1-202
{
1OPEN lever
{
2Power button
{
3Document eject tray
{
4Eject tray support
{
5Document feed tray
{
6Document guides
{
7Feed extension
support
{
8Feed support
{
9Operating panel
{
10 Front unit
{
11 Eject support
{
12 Document eject
extension support
{
13 Document eject
stopper
  Rear View Operating panel
Figure 1-203 Figure 1-204
{
1USB connector
{
2Power connector
{
3Kensington slot
{
1Job No. indicator
{
2Job Select button
{
3Start button
{
4Stop button
{
5DFR button
1-6
COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-M160 FIRST EDITION

CHAPTER 1 GENERAL DESCRIPTION
III. USER OPERATION
This section shows how to scan several
sheets of a regular paper document using
the initial settings of CaptureOnTouch. For
details on other operations, refer to the
“User Manual” for this machine.
For installation and maintenance, refer
to “CHAPTER 4 INSTALLATION &
MAINTENANCE”.
1. Placing Documents
1) Open the document eject tray and use
the eject support and feed support, etc.
to suit the document.
Figure 1-301
Figure 1-302
Figure 1-303
2) Place the document, and adjust the
document guides to fit the document
width.
Figure 1-304
COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-M160 FIRST EDITION 1-7

CHAPTER 1 GENERAL DESCRIPTION
2. Scanning
This section describes how to scan
using [Scan First] in CaptureOnTouch.
Note:CaptureOnTouch is TWAIN compatible
application software.
1) Start CaptureOnTouch.
Double-click the CaptureOnTouch icon in
the task bar to start CaptureOnTouch.
Figure 1-305
2) When the main screen is displayed, click
[Scan First].
Figure 1-306
3) Set the scanning method.
Note:In this example, set [Enable
continuous scanning: ON] and [Scans
in the full auto mode: ON].
Figure 1-307
4) Click the Start button to start the scan.
Figure 1-308
5) The scanned image is displayed on the
screen. Once you have finished, click the
[Next step] button.
Figure 1-309
1-8
COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-M160 FIRST EDITION

COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-M160 FIRST EDITION 1-9
CHAPTER 1 GENERAL DESCRIPTION
6) The output settings are displayed.
Configure the settings and click the
buttons as needed.
Note:The button names vary depending on
the output method.
Figure 1-310
7) When the output is complete, the finished
screen is displayed.
Figure 1-311
3. Clearing Paper Jams
1) Remove any remaining documents from
the document feed tray.
Figure 1-312
2) Pull the OPEN lever and open the front
unit out towards you. Remove any
jammed documents.
Figure 1-313
Figure 1-314

CHAPTER 2
FUNCTIONS & OPERATION
I. OUTLINE................................................. 2-1
II. READING SYSTEM................................ 2-6
III. FEED SYSTEM....................................... 2-8
I
V. CONTROL SYSTEM............................. 2-13
V. POWER SUPPLY.................................. 2-17
VI. LAYOUT OF ELECTRICAL COMPONENTS .2-18
VII. PARTS LAYOUT ON EACH PCB.......... 2-19
COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-M160 FIRST EDITION