Canon imageFORMULA P-215 User manual

SERVICE
MANUAL
with
Parts Catalog
imageFORMULA
P-215
COPYRIGHT ©2011 CANON INC.
CANON imageFORMULA P-215 Rev. 0 PRINTED IN U.S.A.
September 15, 2011
Rev. 0

COPYRIGHT ©CANON ELECTRONICS INC. 2011
Use of this manual should be
strictly supervised to avoid
disclosure of confidential
information.

COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON P-215 FIRST EDITION
PREFACE
Quality Assurance Cente
r
Canon Electronics Inc.
This Service Manual describes necessary basic information for field service and maintenance for
maintaining the product quality and functions of this machine.
Contents
Chapter 1: General Description
Product specifications, name of parts, operation method
Chapter 2: Functions and Operation
Description of operation of machine system and electrical system by function
Chapter 3: Disassembly and Reassembly
Disassembly method, reassembly method
Chapter 4: Installation and Maintenance
Installation method, maintenance method
Chapter 5: Troubleshooting
Service mode and troubleshooting
Appendix: General diagram, Parts catalog etc.
Information in this manual is subject to change. Notification of such changes will be given in Service
Information Bulletins.
Thoroughly read the information contained in this Service Manual and the Service Information Bulletins
to gain a correct and deeper understanding of the machine. This is one way of fostering response for
ensuring prolonged quality and function, and for investigating the cause of trouble during troubleshooting.

CONTENTS
COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON P-215 FIRST EDITION
CHAPTER 1
GENERAL DESCRIPTION
I. PRODUCT OUTLINE ..............................1-1
1. Features..............................................1-1
2. Main Specifications.............................1-2
3. Precautions.........................................1-6
II. NAME OF PARTS....................................1-7
1. Name of Parts.....................................1-7
III. USER OPERATION.................................1-8
1. Auto Start Switch.................................1-8
2. Place the Document............................1-8
3. Scanning Procedure .........................1-10
4. Paper Jam Handling ......................... 1-11
CHAPTER 2
FUNCTIONS & OPERATION
I. OUTLINE.................................................2-1
1. Main Configuration..............................2-1
2. Feed Path ...........................................2-2
3. Motor Drive .........................................2-4
4. Electrical Circuits ................................2-5
5. Timing Chart........................................2-6
II. READING SYSTEM.................................2-7
1. Reading Unit.......................................2-7
2. Shading...............................................2-8
III. FEED SYSTEM .......................................2-9
1. Document Feed ..................................2-9
2. Card Feed.........................................2-11
3. Feed Error.........................................2-12
IV. CONTROL SYSTEM .............................2-13
1. Control PCB......................................2-13
2. Image Processing Control ................2-15
V. POWER SUPPLY..................................2-17
1. Power Supply....................................2-17
VI. LAYOUT OF ELECTRICAL COMPONENTS
..........................................................2-19
1. Layout of Electrical Components......2-19
VII. PARTS LAYOUT ON EACH PCB..........2-20
1. Control PCB......................................2-20
CHAPTER 3
DISASSEMBLY &
REASSEMBLY
I. EXTERNAL PARTS .................................3-1
1. Bottom Cover......................................3-1
2. Right Cover.........................................3-1
3. Left Cover............................................3-2
4. Pickup Tray Unit..................................3-3
5. Rear Cover..........................................3-4
II. UPPER UNIT...........................................3-5
1. Upper Unit [whole] ..............................3-5
2. Top Cover............................................3-6
3. Registration Roller [follower]...............3-6
4. Reading Unit [upper]...........................3-7
5. Reading Cover [upper]........................3-7
III. BASE UNIT..............................................3-9
1. Control PCB........................................3-9
2. Front Roller (drive)............................3-10
3. Registration Roller (drive).................3-10
4. Motor Unit..........................................3-11
5. Reading unit [lower]..........................3-12
6. Reading Cover [lower] ......................3-12
CHAPTER 4
INSTALLATION &
MAINTENANCE
I. INSTALLATION........................................4-1
1. System Requirements.........................4-1
2. Checking the Accessories...................4-1
3. Installing the Software.........................4-2
4. Connecting to a Computer..................4-2
5. Auxiliary Power Supply.......................4-3
II. PARTS TO BE REPLACED.....................4-4
1. Periodically Replaced Parts................4-4
2. Consumable Parts ..............................4-4
III. MAINTENANCE.......................................4-5
1. User Maintenance...............................4-5
2. Consumable Parts ..............................4-6
3. Service Maintenance ..........................4-7

COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON P-215 FIRST EDITION
CHAPTER 5
TROUBLESHOOTING
I. ERROR DISPLAY ................................... 5-1
1. Main Body........................................... 5-1
2. Computers.......................................... 5-1
II. SERVICE MODE..................................... 5-2
1. Outline................................................ 5-2
2. How to Install...................................... 5-3
3. How to Start and Finish...................... 5-3
4. Registration Adjustment[Auto]............ 5-5
5. Light Adjustment................................. 5-7
6. Regist sensor adjustment................... 5-9
7. All Adjustment................................... 5-10
8. Dcon Check...................................... 5-12
9. Check Device ................................... 5-14
10. Firm Load....................................... 5-15
11. About.............................................. 5-16
12. Counter .......................................... 5-16
III. LIST OF FAILURES .............................. 5-18
1. Operation Failures............................ 5-18
2. Image Failures.................................. 5-18
IV. OPERATION TROUBLESHOOTING.... 5-19
1. Power Does Not Come ON.............. 5-19
2. No Scanner is Found........................ 5-19
3. Scanning Does Not Start.................. 5-20
4. Scanner Does Not Feed Properly.... 5-21
5. Scanning Speed is Slow................... 5-22
V. IMAGE TROUBLESHOOTING ............. 5-23
1. All Black/All White/All Streaked........ 5-24
2. Too Dark/Too Light ........................... 5-24
3. Streaks in Image............................... 5-25
4. Image Slanted.................................. 5-25
5. Wrong Image Size............................ 5-26
6. Text Cannot be Seen........................ 5-26
7. Moire in Image.................................. 5-27
VI. AFTER REPLACING PARTS................ 5-28
APPENDIX
I. ELECTRICAL BLOCK DIAGRAM...........A-1
II. LIST OF SPECIAL EQUIPMENT............A-2
III. PARTS CATALOG...................................A-3
1. External Cover....................................A-3
2. Upper Unit ..........................................A-5
3. Base Unit............................................A-7
4. Numerical Index..................................A-9

CHAPTER 1
GENERAL DESCRIPTION
COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON P-215 FIRST EDITION
I. PRODUCT OUTLINE...............................1-1
II. NAME OF PARTS....................................1-7 III. USER OPERATION .................................1-8

COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON P-215 FIRST EDITION 1-1
CHAPTER 1 GENERAL DESCRIPTION
I. PRODUCT OUTLINE
1. Features
1) Succeeding model for the P-150.
2) Succession of P-150's features.
USB Bus Power Drive: One or two USB cable connection can drive.
Plug & Scan function: It can scan without installing software into a computer.
Compact Design
3) Card scanning
New function: Card scanning by switch back feed.
4) Reading Speed (A4, 200dpi)
One USB 2.0 cable drive (Power supply 5 V, 0.5 A)
Black and White / Grayscale: 12 ppm/14 ipm, Color: 10 ppm/10 ipm
Two USB 2.0 cables drive (5 V, 1.0 A), or one USB 3.0 cable drive (5 V, 0.9 A)
Black and White / Grayscale: 15 ppm/30 ipm, Color: 10 ppm/20 ipm
5) Both Windows/Mac available
CaptureOnTouch Lite available OS Windows/Mac both is installed.
(It has some limitations of function compared with CaptureOnTouch the same as P-150.)
6) Automatic image processing
Auto-color detection mode and Auto-resolution mode
Full-auto mode (including two modes above, auto-size, deskew and blank skip etc.)
7) Service ability (the same as P-150)
Installation: By user
Feed roller, Separation pad: User replacement
Periodically maintenance by service technician: None
Service tool: Current type (not unification type)
“Windows” is a trademark of Microsoft Corporation in the U.S. and other countries.
Other company names and product names mentioned in this document are registered trademarks or
trademarks of the respective companies.

1-2 COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON P-215 FIRST EDITION
CHAPTER 1 GENERAL DESCRIPTION
2. Main Specifications
No. Item Specifications
Appearance / Installation
1 Type Desktop type sheet-fed scanner
2 Dimensions Tray closed: 285 (W) x 95 (D) x 40 (H) mm
* Details are described later.
3 Weight 1.0 kg (Main body only)
4 Power supply USB 2.0 bus power (5 V, 0.5A): 1 or 2 cables
Or USB 3.0 bus power (5 V, 0.9 A): 1 cable
* AC adapter for option.
5 Power consumption 1) Operation: USB 2.0x2: 5 W same or less
USB 2.0x1: 2.5 W same or less
USB 3.0x1: 4.5 W same or less
2) Sleep mode: 1.5 W same or less
3) Power switch OFF: 0.1 W same or less
6 External interface USB 2.0 (Hi-speed)
*USB 3.0 doesn't work for signal interface.
7 Expected product life
(In-house information only) One of the following two items, whichever comes first. 1) 5 years
2) 500,000 sheets (including documents and cards fed)
* Replace parts as required.
8 Installation By user
9 Option AC adapter
10 Consumable parts
(Commercial goods) 1) Separation pad (expected life 10,000 sheets) 2) Feed roller (expected life 100,000 sheets)
* User replacement with both parts.
11 Bundle software 1) ISIS/TWAIN driver, CaptureOnTouch
2) Others depend on sales region
* CaptureOnTouch Lite has been installed.
Table 1-101a

COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON P-215 FIRST EDITION 1-3
CHAPTER 1 GENERAL DESCRIPTION
No. Item Specifications
Document reading/outputting
12 Sensor type/elements 1 line-CMOS contact image sensor, 600 dpi
13 Sensor operation mode 600 dpi or 300 dpi
14 Effective reading width 216 mm
15 Light source 3-color (RGB) LED, Single-side illumination
16 Background color White
17 Image data memory size 32 MB (including work memory)
18 Output data to computer 1) Type: 8 bit grayscale or 24 bit color (non-compression)
2) Resolution: 600 x 600 dpi, 600 x 400 dpi,
300 x 300 dpi, 300 x 200 dpi, 300 x 150 dpi
19 Mode setting in driver 1) Binary: Black and White / Error diffusion / ATE-II
*ATE=Advanced Text Enhancement
2) Grayscale: 8 bit
3) Color: 24 bit
* Auto-color detection mode can be available.
20 Resolution setting in driver 600 x 600 dpi, 400 x 400 dpi, 300 x 300 dpi,
200 x 200 dpi, 150 x 150 dpi
* Auto-resolution mode can be available.
USB 2.0 x 1 USB 3.0 x 1 *
USB 2.0 x 2 *
Mode Resolu-
tion Simple Duplex Simple Duplex
200 dpi 12 ppm 14 ipm 15 ppm 30 ipm
300 dpi 12 ppm 14 ipm 15 ppm 30 ipm
B&W /
Gray-
scale 600 dpi 5 ppm 5 ipm 5 ppm 10 ipm
200 dpi 10 ppm 10 ipm 10 ppm 20 ipm
300 dpi 6 ppm 6 ipm 6 ppm 12 ipm
Color
600 dpi 1 ppm 1.5 ipm 1 ppm 2 ipm
21 Reading speed
(A4 size, and using
CaptureOnTouch)
The numbers above may differ depending on the com-
puter, the function settings and other conditions.
* 2 cables of USB 2.0 is the same as 1 cable of USB 3.0.
Table 1-101b

1-4 COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON P-215 FIRST EDITION
CHAPTER 1 GENERAL DESCRIPTION
No. Item Specifications
Document feed
22 Document feed path Straight path with slope, No eject tray
* Feed path for card scanning: Switch back path is pro-
vide.
23 Document size 1) Width: 50.8 to 216 mm
2) Length: 70 to 356 mm
24 Document weight
(thickness) 52 to 128 g/m2(0.06 to 0.15 mm)
25 Special document Business card, Post card, and Plastic card are available.
* There are some limitations required.
26 Document storage (pickup) 20 sheets max. and 3mm height max. (including curls)
* One sheet for the card scanning.
27 Double feed detection Length detection only
Others
28 Operation / Indication 1) Power switch (connected open/close of pickup tray)
2) Power indicator (start button)
3) Start button (concur Job button)
4) Mode switch (ON/OFF for Auto Start)
Table 1-101c

COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON P-215 FIRST EDITION 1-5
CHAPTER 1 GENERAL DESCRIPTION
 External dimensions (mm)
285
113
174
40
95
257
Figure 1-101

1-6 COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON P-215 FIRST EDITION
CHAPTER 1 GENERAL DESCRIPTION
3. Precautions
This section describes items that require
particular care, for example, regarding human
safety.
These precautions must be observed.
The user should be explained the items that
relate to user safety and instructed to take
appropriate actions.
1) Power OFF in emergency
If such abnormal conditions as extraordi-
nary noise, smoke, heat and odor occur,
immediately unplug the power cord (See
Note).
Be careful not to get clothing (ties, long
hair, etc.) caught in this machine as it may
cause injury. Should this occur, immedi-
ately unplug the power cord.
Do not insert fingers in the feed section
while moving the rollers.
Note:Power cords
The power cords of this machine are a
USB cable, a power supply USB cable,
and an optional AC adapter cable.
The power supply of this machine is
turned ON/OFF when the pickup unit
is opened or closed.
2) Power OFF on disassembling
When disassembling and assembling are
performed, unplug the power cord.
3) Prohibition of modify
This machine must not arbitrarily be mod-
ified or remade. If it is, use may be forcibly
suspended.
To change the specifications or disas-
semble and reassemble this machine,
follow the instructions described in this
manual and the service information.
4) Electromagnetic wave interference
This machine complies with some stan-
dards regarding electromagnetic wave
interference, such as VCCI and FCC.
However, the user may have to take
countermeasures if the machine causes
electromagnetic wave interference.
5) “User Manual”
Read each “User Manual” thoroughly prior
to use of this machine.
6) Disposal
Follow local regulations when disposing of
the product and parts. This product is
subject to the WEEE Directive in Europe.

COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON P-215 FIRST EDITION 1-7
CHAPTER 1 GENERAL DESCRIPTION
II. NAME OF PARTS
1. Name of Parts
Front
Figure 1-201
{
1Document Feed Tray
{
2Feed Tray Release Lever
{
3Document Guides
{
4Feeder Cover Release
Lever
{
5Feeder Cover
(It is also called the upper
unit in this document.)
{
6Eject Outlet
{
7Card Slot
{
8Card Guides
{
9Feed Extension Plate
{
10
Feed Inlet
{
11
Start Button
Rear
Figure 1-202
{
1Rear Card Slot
{
2Auto Start Switch
{
3USB Connector
{
4Kensington Slot
{
5Power Connector

1-8 COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON P-215 FIRST EDITION
CHAPTER 1 GENERAL DESCRIPTION
III. USER OPERATION
For details, refer to the “User Manual” of
this machine.
For installation and maintenance, refer to
“CHAPTER 4 INSTALLATION &
MAINTENANCE”.
1. Auto Start Switch
Depending on the position of the Auto
Start switch, the scanner operates differently.
Set the position of the switch before con-
necting the USB cable.
Figure 1-301
ON
The scanner is recognized as a storage
device by the computer. Starting Cap-
tureOnTouch Lite preinstalled in the
scanner enables you to perform scanning
on a computer without the scanner driver
installed.
OFF
The scanner is recognized as a scanning
device by the computer. You can connect
the scanner to a computer with the scan-
ner driver installed, and perform scanning
using an application, such as the supplied
CaptureOnTouch.
2. Place the Document
1) Set up the document guides and feed
extension plates.
Figure 1-302

COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON P-215 FIRST EDITION 1-9
CHAPTER 1 GENERAL DESCRIPTION
2) Fan the pages and place the documents.
Figure 1-303
3) Insert the card straight into the card slot
with the card facing upward.
When the end of the card touches the card
slot, the roller turns automatically and only
the end of the card is set.
Figure 1-304

1-10 COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON P-215 FIRST EDITION
CHAPTER 1 GENERAL DESCRIPTION
3. Scanning Procedure
For details, refer to the “User Manual”.
A basic operational procedure in Cap-
tureOnTouch Lite (Windows) is sown below.
1) Set the Auto Start switch to "ON" and then
connect the scanner to the computer.
Figure 1-305
2) Open the pickup tray and switch the
power ON. Then place the documents.
3) When the "AutoPlay" screen appears,
select [Open folder to view files].
Figure 1-306
4) When the "ONTOUCHLITE" folder opens,
double-click "ONTOUCHL.exe".
Figure 1-307
5) CaptureOnTouch Lite starts and the main
screen appears. Set the scanning method
and click the Start button.
Figure 1-308

COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON P-215 FIRST EDITION 1-11
CHAPTER 1 GENERAL DESCRIPTION
6) Scanning of the document starts. When
scanning of the whole document is com-
pleted, the output settings screen ap-
pears.
Figure 1-309
7) Refer to the User Manual for further de-
tails.
4. Paper Jam Handling
1) Remove any documents remaining in the
feed tray.
Figure 1-310
2) Open the feeder cover.
Figure 1-311
3) Remove the jammed document from the
feed side or eject side.
Figure 1-312

1-12 COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON P-215 FIRST EDITION
CHAPTER 1 GENERAL DESCRIPTION
4) If a card jam occurs, try pulling the card
out toward you, or open the feeder cover
to remove the card.
Figure 1-313
5) Close the feeder cover.
Check to see if the last page was scanned
correctly, and then continue scanning.