Cardnet PAX A50 User manual

USER GUIDE
PAX A50 card reader
January 2023

Contents
Safety 1
Your card reader 1
Unlock your card reader 2
Set up a secure PIN to lock your card reader 2
Connect your card reader to Wi-Fi 2
Set up a mobile connection 2
Home screen 3
Take a card payment 3
Issue a refund 3
Cancel a sale 4
Find your card reader ID, merchant ID and app details 4
Update your card reader software 4
Reboot your card reader 4
Issue the same receipt again 4
Contact us 4

Safety
The security guide we we sent separately explains how to protect your card reader, business and customers’ payment data from fraud.
To make sure you get the most out of your card reader, please avoid:
• removing any parts of the card reader, such as the screws
• trying to repair the card reader yourself, as this could damage it
• placing or holding the card reader near liquids or wet areas
• putting anything made of steel into the card reader
• dropping the card reader.
You may have to pay for the card reader if you don’t follow the above.
Your card reader
Front
Display
Chip card reader
Button to turn on
the camera
USB-C port
Back
Speaker
Camera
Contactless reader
Charging contacts
Power button
Volume control
SIM slot
Sides
1

Unlock your card reader
For security, your card reader will be locked when it arrives.
You’ll receive a PIN over email to unlock it. If you don’t receive it, call us on the number at the end of this guide.
Set up a secure PIN to lock your card reader
. Select ‘Settings’.
. Enter the settings PIN ‘pax@@’.
. Select ‘Security & location’
. Select ‘Screen lock’.
. Choose a screen lock option.
. Set your preferred security method/code.
Connect your card reader to Wi-Fi
. Select the ‘home’ button (circle icon at the bottom).
. Select ‘Settings’.
. Enter the settings PIN ‘pax@@’.
. Select ‘Network & Internet’.
. Select ‘Wi-Fi’.
. Select your network.
. Enter your Wi-Fi password.
. A ‘Connected’ message should appear.
Set up a mobile connection
. Pull out the SIM slot on the side of the card reader using the ejector pin.
. Insert the SIM card that came with your card reader into the SIM slot.
. Slide the tray back in. The card reader will connect to the mobile network on its own.
2

Home screen
What the status bar icons mean
Icon Name/Description
The payment app is running
Quick settings
Wi-Fi strength
Network
Battery strength
Take a card payment
. Open the Nexo app.
. Select ‘Sale’.
. Select ‘Payment’ or ‘Payment with Gratuity’.
. Enter the sale amount.
. Enter a description or skip this step.
. Ask the customer to insert or tap their card.
. Ask the customer to enter their PIN if necessary.
. Ask the customer to enter their email address for a receipt or select the cross to move to the next screen.
. Select ‘Done’.
Issue a refund
. Open the Nexo app.
. Select ‘Transactions’.
. Select the transaction to be refunded.
. Select ‘Show actions’.
. Select refund.
. Enter the supervisor password we sent over email.
. Select ‘Cardholder present’.
. Enter the refund amount.
. Enter a description or skip this step.
. Ask the customer to present their card.
. Ask the customer to enter their email address for a receipt or select the cross to move to the next screen.
. Select ‘Done’.
3

Cancel a sale
You can cancel a sale if it was the last one on the card reader. If it wasn’t, you’ll have to issue a refund.
. Open the Nexo app.
. Select ‘Cancellation’.
. Review the amount and select ‘Confirm’.
. Ask the customer to enter their email address for a receipt or select the cross to move to the next screen.
. Select ‘Done’.
Update your card reader software
Check your card reader for software updates regularly.
. Select ‘NTMS Agent’.
. Select ‘Update Application’.
. Select ‘YES’.
. A message about the update will appear.
Reboot your card reader
. Press and hold the power button for three seconds.
. Select ‘Restart’.
. Select ‘Restart’ again to confirm.
. The card reader is rebooting.
Issue the same receipt again
You can issue the same receipt for the latest payment that has gone through. You can do this if you entered the wrong email address,
for example.
. Open the Nexo app.
. Select ‘Duplicate Receipt’.
Contact us
Email us on [e-mail]
Or call us on  . Lines are open from am to pm Monday to Saturday.
4

Find out more
£ Go to lloydsbank.com/business/
take-payments-with-cardnet
Õ Call us on 01268 567100
lines open from am to pm
Monday to Saturday
Please contact us if you’d like this in
an alternative format suchas large
print, Braille or audio.
Important Information
Calls may be monitored or recorded in case we need to check we have
carried out your instructions correctly and to help improve our quality
of service.
Please remember we cannot guarantee the security of messages sent
by email.
Cardnet®is a registered trademark of Lloyds Bank plc. Mastercard®and
the Mastercard Brand Mark are a registered trademark of Mastercard
International Incorporated.
Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN.
Registered in England and Wales No. 2065. Authorised by the Prudential
Regulation Authority and regulated by the Financial Conduct Authority
and the Prudential Regulation Authority.
Lloyds Bank plc is covered by the Financial Ombudsman Service. (Please
note that due to the eligibility criteria of this scheme not all Lloyds Bank
customers will be covered.)
This information is correct as of January 2023.
Our service promise
If you experience a problem, we will always try to resolve it
as quickly as possible. Please bring it to the attention of any
member of staff. Our complaints procedures are published at
lloydsbank.com/business/take-payments-with-cardnet/forms/existing-
customer/raisingacomplaint
CRD00206 (01/23)