CareAlert SmartDialler Series Administrator Guide

1
Model No. CA-0617
OPERATION & INSTRUCTION MANUAL
IT IS YOUR RESPONSIBILITY TO READ THIS
INSTRUCTION MANUAL CAREFULLY
Important
information
& instructions
for your
Smart Dialler.
Uniquely
Flexible
Alert
System

2
PRODUCT TESTIMONIALS
Very Happy
Hi! Just to let you know my CareAlert order arrived safely yesterday.
Thank you for a speedy, safe delivery. It certainly appears to be just as described,
and the perfect “peace of mind” solution for us. Thank you, Regards
- G.S., South Oakleigh Victoria
Impressive service and product
I was very impressed with the speed of delivery and careful packaging of a very
well thought out product which was obviously well designed by your company
and the instructions for installing - excellent!
- N.S., BELMONT, Queensland
Saved mums life TWICE in one day!
Congratulations to CareAlert for a wonderful product and service, It saved
my mums life twice in 1 day. She fell backwards off her back step, pressed her
CA, ended up in hospital. When she came home from hospital she passed out
but managed to activate her CA again, woke up to find the Ambulance and
me with her, had to have oxygen to help revive her. Very impressed and very
thankful. A great product.
- Helen, Grange, South Australia
No Qualms in Recommending your company
My mum’s CareAlert is working fine, and mum is relieved that she can now
feel safe at home when she is by herself. I was very impressed by your quick
service. I will definitely have no qualms in recommending your company and its
products to anyone who is interested in buying a smart dialler.
- I.W., Queensland
Fantastic Thank you very much,
Both your product and after sales service are second to none.
- Mr S., Queensland
SO EASY TO SET UP
The unit arrived today and is everything and more than I expected.
Everything is in the box that was required and it was so easy to set up.
I almost purchased a similar product and it was $200.00 more expensive than
yours and yet it was so complicated. I’m glad I found yours online.
Your product has certainly won me over.
THANK YOU - G.S., WA

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CONTENTS
General Information and Disclaimer 04
Names and Function of Each Part 05
How Your Smart Dialler works 07
Installation and Programming 08
Recording a Message on Your Smart Dialler 10
Testing Your Smart Dialler 13
Programming Quick Guide 14
Wireless Pendant Function 15
Emergency Situation Guide 16
Storage of Property Access Keys 18
Precautions and Maintenance 20
Factory or Commercial Applications 21
Changing the Batteries 22
Troubleshooting 23
Frequently Asked Questions 31
Handy Safety Tips 34
Other Products 34
Monitoring Options 35
Warranty and Contact Details 36

4
GENERAL INFORMATION & DISCLAIMER.
Congratulations. You have purchased a high quality Smart Dialler, which is easy to program. This device
has been designed to provide you with peace of mind with the exibility of having your system monitored
OR non-monitored. Using your existing NBN / landline plus the 3G mobile network, the Smart Dialler, when
activated in non-monitored mode, will dial up to 5 self-programmed phone numbers of your choice. If a call
is not answered in a specied manner, then the Smart Dialler will sequentially move onto dialling the next
number until all 5 numbers have been called. In the unlikely event that no numbers are answered, the Smart
Dialler will repeat this sequence once more. If a call is answered, the receiver will hear your pre-recorded voice
message requesting assistance. The Smart Dialler is programmed to discern that the call is being answered
live and not by a message answering service.
The Smart Dialler is activated by a Wireless waterproof pendant that can be worn around your neck or on
your wrist. It can also be worn in the shower. In non-monitored mode, the Smart Dialler has no ongoing costs
associated with it and simply by-passes the monitoring station and calls direct to those relatives, friends,
carers, neighbours, and theTriple Zero Services“000”who can then attend to your needs. If you choose to have
your Smart Dialler monitored, then your emergency calls will be answered by a 24/7 monitoring station who
will take the necessary pre-arranged steps to ensure a quick emergency response.
Under no circumstances should this Smart Dialler be solely relied upon if you have a life-threatening
illness. Using this Smart Dialler completely indemnies the manufacturer and / or its selling agents
from any legal action for whatever reason.
PLEASE NOTE THE FOLLOWING VERY IMPORTANT INSTRUCTIONS:
lYour CareAlert Smart Dialler can make an emergency call even if the home phone is in use or o
the hook. For this function to operate correctly you will require the master (main) phone to be
plugged into the smart dialler and no other landline phones connected in your house.
lThe CareAlert Smart Dialler will also function as normal with a NBN service connected. The Smart
Dialler connects to the modem provided by the NBN Service provider of your choice. If you have
bre to the premise, please ensure NBN supplies a battery backup that will support your Smart
Dialler in an extended power failure.
lYour CareAlert Smart Dialler will also operate over the 3G mobile network. A sim card will be
required for this function to operate correctly.
Your Smart Dialler Pack includes the following 12 items;
1. One Smart Dialler.
2. One Wireless push button pendant with a tted battery
3. One approved telephone cord & plug.
4. One AC/DC power supply
5. One 6 Volt rechargeable battery.
6. One stainless steel neck band plus one wrist band.
7. One Operation & Instruction Manual
8. Small Screwdriver.
9. One‘Quick Guide to Programming’plastic coated card
10. Ten-page notication pad.
11. One Card detailing Service Contact details
12. One white antenna

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NAMES AND FUNCTION OF EACH PART
It is important to note that some phones, including older-style phones, may not be
suitable to program the Smart Dialler. If you are having diculty programming your
Smart Dialler, please try using another phone. This problem is rare but you need to be
aware of this matter before assuming there is any fault with the Smart Dialler.
A remote programming installation service is available for a small fee – Call 1300 75 85 95
Antenna
Speaker
LED indicator window and
emergency call button.
Hold down for 2 seconds
and tap to cancel.
Power
Battery
Indicator
Mobile Signal
Strength
Indicator*
Landline/NBN
Indicator
* A red LED light on your Mobile Strength Indicator - means a poor 3G Signal
and may not always guarantee your unit will be able to dial out.
Remote Programming
(Tech Use Only)
Accessory Jack
DC Power
Incoming
Telecom Jack
Outgoing
Telephone Jack

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HOW IT WORKS IN NON-MONITORED MODE
♥ When help is required just squeeze the two red
buttons on your remote waterproof pendant.
♥ The CareAlert Smart Dialler immediately dials out to
the first 5 nominated phone numbers of your choice.
♥ If not answered live, it will proceed to dial out to the
next programmed number, until all 5 numbers are
called. In the unlikely event of no-one answering, it
will automatically repeat this procedure.
The Smart Dialler will not accept an answering
machine/service as being live answered and so will
continue to dial the next number.
♥ The recipient of your distress call hears your pre-
recorded voice message asking for assistance and then
help will be on its way.
♥ Two way communication may be established via the
speaker/microphone within the Smart Dialler.
♥ The Smart Dialler can have multiple pendants (as an
option) that are coded to work with it.
HOW IT WORKS IN NONMONITORED MODE

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8
INSTALLATION & PROGRAMMING
OF THE SMART DIALLER
The steps to install and program the “CareAlert” Dialler are simple. If you do not feel
condent then request the assistance of someone who is able to do so, on your behalf.
A remote programming installation service is available for a small fee:
Call Aust: 1300 75 85 95 |Call NZ: 0800 67 77 87
12 EASY STEPS: (please view the Figures on page 12)
STEP 1: Plug the black AC/DC power supply adapter into a power point and the round chrome pin
into the jack labelled‘Power’at the rear of the Smart Dialler.Turn on the power. A short Beep Tone
will sound and LED light will move clockwise on the indicator window provided the rear black
sliding switch is on alarm.
STEP 2: You will require a landline style telephone for programming, unplug your existing phone from
the wall jack or NBN modem and plug it into the back of the Smart Dialler jack labelled “TEL”.
Alternatively, you can use our programming phone (if you chose to purchase).
(NOTE: Phones with the older style moulded plug or the old rotary dialler telephones
cannot be used. Wall phones also can be more dicult to use due to the plugs being hidden
behind the actual phone. All other brands, xed or cordless will be suitable)
STEP 3: Place the “Function” switch on the rear of the Smart Dialler to “SET”. The Smart Dialler
will give a beep sound and a voice message will play “you are in SET mode”. A small red dot will
appear in the indication window showing that the Smart Dialler is in the“SET”mode.
STEP 4: Pick up the handset of the telephone that is connected to the Dialler. This handset may
be a xed or a cordless phone. The Smart Dialler will work with either.
If however it is a cordless phone, you will FIRSTLY need to push the appropriate button for
example‘call’or‘talk’or the green phone symbol.
(NOTE: NO dial tone will be heard when the function switch is in the ‘set’ position).
STEP 5: Settingandstoringtherstandsubsequentcontactphonenumbers isan easyprocedure.
Before doing so please read the following information.
The Smart Dialler can store up to 5 phone numbers. Each number can have a maximum of 16 digits
and so mobile phone numbers can be used. Carefully choose the phone numbers of people in the
order that you wish to contact in the case of an emergency. For example, you may wish to contact
a member of your family at home rst, then on a mobile or perhaps even a neighbour or friend. It
is recommended that you try and have at least 3 or more contact persons, to ensure the likelihood
of your call being answered.
NOTE: It is not illegal to program Triple Zero “000” as an emergency assist number. However, the
Triple Zero Services request that where or if possible “000” be positioned as the nal/last number
to call. Your call will then be treated as a standard emergency procedure by this team.

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NOW TO PROGRAM THE NUMBERS:
If, for example, the rst number to be called is‘987654321’, then press the star (*) key rst (bottom
left hand key), then press the number “1” key, then enter the phone number (987654321), and
nally press the “#”key to end. If you hear a double beep, then the number has now been stored as
the rst emergency contact number.The setting procedures for the 2nd, 3rd,4th and 5th telephone
numbers are the same as above except after the star key you press the “2”key for the second stored
number and the “3”key for the third stored number and so on.
As you enter the numbers they will appear in the Smart Dialler indication window. The letter P (short
for Phone) and then the number 1 (indicating the rst number is about to be stored) will appear prior
to you entering the digits of the rst number. After storing each number and pressing the “#” key
you will hear 2 audible beeps from the phone. This indicates that the storing of your phone number
has been successful. It is important not to rush this procedure but take deliberate and careful note as
you enter each key command.
(To change the numbers at any time just overwrite using the same procedure.)
NOTE: Numbers will remain stored even in the event of losing power.
STEP 6: RECORDING the VOICE MESSAGE
Using STAR (*) 6 You have a maximum of 45 seconds in which to record one of the following
messages. At the conclusion immediately press the “#” Key to stop recording and you will hear
two beeps. If the two beeps sound before you nish, your message is too long and will need to be
said a little quicker. (Your message can be changed at any time by repeating this procedure)
VOICE OPTION 1.
“This is (Name) of (full address including state) and I have pressed my CareAlert button and need
emergency help. Press the star key on your phone to speak to me – if I do not respond, please take action
to ensure my well-being. Should this message reach Emergency Services please connect this call to the
Ambulance. Repeating, my name is (name) and my address is (address). This message is played twice.
Press the star key now to speak to me.
VOICE OPTION 2: (THIS IS ONLY USED IF YOU HAVE AN OUTDOOR KEYSAFE LOCK)
“This is (Name) of (full address including state) and I have pressed my CareAlert button and need
emergency help. Press the star key on your phone to speak to me – if I do not respond, please take
action to ensure my well-being. My Key Safe Lock is located (say location) and the opening code is (give
combination). Should this message reach Emergency Services please connect this call to the Ambulance.
Repeating, my name is (name) and my address is (address). This message is played twice. Press the star
key now to speak to me”
Both message options can be read within 45 seconds.
Option 2 may need to be read at a faster pace.

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ANYONECANRECORD AMESSAGE ON BEHALFOFTHEOWNEROF THECAREALERTSMARTDIALLER.
(Note: The CareAlert Smart Dialler, will commence playing CareAlert’s Message followed by your
message within a few seconds of dialling. This is to satisfy ALL Australian and International “Pick
up” signals. Therefore, when testing your Smart Dialler, you may notice that the receiver of the
emergency call could answer part way through your message. This is quite normal and this is why
the message is repeated).
NOTE: It is most important that you use the formal recorded message exactly as it is, in the event
that it is received by the Triple Zero Services. Also, we recommend that you change the combination
code of your Key Safe lock if it has been disclosed via your recorded message to any outside sources.
This is to protect your own security. Your recorded message will need to be updated with the NEW
combination Key Safe code after any change that may occur.
STEP 7: Check how well your message was recorded by pressing STAR (*) 7 and listening via the phone
handset. If you are not satised with the message you can repeat Step 6 again.
STEP 8: VIEWING YOUR STORED PHONE NUMBERS.
You can view and listen to the phone numbers in the order that you have stored them through
the Smart Dialler indication window. It is important that you check these numbers to ensure that
they are correct. Preceding each number will be the prex P1, P2, P3 etc indicating Phone number
1, 2, 3, etc. To view them press star (*) 8. Your numbers will be displayed in sequential order in
the indication window on the top of the Dialler. These numbers are also verbalised through the
telephone handset.
STEP 9: CONNECTING THE DIALLER RECHARGEABLE BATTERY.
Turn o the power to the dialler. Remove the screw to the cover plate beneath the dialler using the
small Phillips head screwdriver provided in the pack. It should be noted that the Smart Dialler will
continue to operate normally without a battery; however should there be a power failure then the
battery is relied upon to ensure that the Smart Dialler will continue to operate for up to 40 hours.
A warning message stating:“Mains power is not detected”will sound once the battery has been
installed if the power supply is not connected or turned on at the switch. It is now time to turn the
power back on.
STEP 10: CONNECT THE DIALLER TO THE TELEPHONE JACK.
Using the phone cable provided, plug one end into the Smart Dialler Jack labelled “LINE” and
the other end into the wall phone socket or NBN modem port. Make sure that the cable clicks
into position. You can tidy up all the cables upon completion of installation. If you do not have a
landline or NBN your unit will operate on 3G only (sim card required)

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* STEP 11 IS ONLY NECESSARY WHEN ADDING OR REPLACING A LOST OR DAMAGED PENDANT AS
YOUR FACTORY INCLUDED PENDANT(S) HAVE ALREADY BEEN PAIRED TO YOUR DIALLER
STEP 11* CONFIGURING OR TEACHING THE PENDANT BUTTON
TO COMMUNICATE WITH THE SMART DIALLER.
a: With the function switch at rear still on‘set’position, pick up phone
(if cordless, press talk rst) and press STAR (*) 9
b: When an ‘L’ (for Learning) appears on the Smart Dialler window (Fig. A below)
press the yellow button (Fig. B) and you will hear a double beep and double ash
of the ‘L’ indicating the process was successful.
c: To end, press the hash (#) key on the phone to close the‘learning’process.
d: Hang up the phone and slide the function switch on the rear of the Smart Dialler to
‘Alarm’and press the yellow button on the pendant. If a door bell chime noise sounds,
the pendant was successfully keyed to the dialler.
This means it will only trigger your Smart Dialler when the two red
buttons are squeezed and NOT another dialler in the neighbourhood.
Figure A. Figure B.
STEP 12: SCREW THE ANTENNA IN AND PLACE IN AN UPRIGHT POSITION ON THE SMART
DIALLER AND POSITION THE“FUNCTION” SWITCH AT THE REAR OF THE SMART
DIALLER TO EITHER “MUTE” OR “ALARM”
If you press the yellow front button on the Wireless pendant and the Smart Dialler
sounds an audible chime, then this indicates that the Smart Dialler and Wireless pendant are
functioning correctly. Please note that in most domestic applications the function switch
should be on the ‘Alarm’ position. ‘Mute’ is for security applications, when you do not
want any sound heard in the dialing out process.

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OR
THE SIMPLE CONNECTION OF THE SMART
DIALLER TO POWER, TELECOM JACK AND PHONE
IF USING BROADBAND ADSL WITH A FILTER
SPLITTER THEN CONNECT AS BELOW.
OR
WI-FI MODEM
PHONE
ADSL FILTER
SPLITTER
IF USING NBN THEN CONNECT AS BELOW
PHONE
Connect to phone
port on NBN Modem
provided by RSP

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TESTING YOUR SMART DIALLER
1. After programming is complete, you will need to set the“Function”switch on the rear of the Smart
Dialler to either“Mute”or “Alarm”See the information note below as to which setting you would
like to use.
2. Once the Smart Dialler is in the standby mode you will notice that the display in the indication
window will have a clockwise moving digit. This is indicating that the Dialler is now in the
“Standby”mode.
3. While it is in this mode, you can still make the Smart Dialler chime loudly by pushing the yellow
button for one second on your Wireless pendant. This may be used as a nurse call.
4. You can test your Dialler by unplugging the “Line” phone cord and then activate your Wireless
pendant by pressing the two red buttons for 1 second simultaneously. You can then watch the
indication window as the Dialler progresses through its dialling process. Please note that with the
“Line”cord unplugged, no phone numbers will be called. You can test the Dialler with the “Line”
cord plugged in, however you will need to ensure that the receivers of the calls are aware that this
test is being performed. We strongly recommend that you perform a LIVE test for at least the
rst number programmed. However, ensure that this is NOT “000” Emergency Services.
5. With the Smart Dialler in the standby mode (‘Mute’or‘Alarm’setting), it is advisable to wear your
Wireless pendant at all times while in and around your home, so that in case of an emergency, it
can easily be activated.You can also activate your Smart Dialler by holding down the LED indicator
button on the top of the dialler for two seconds.
DO NOT USE EXCESSIVE FORCE WHEN PRESSING THE BUTTON.
PLEASE NOTE:
You can set your Dialler to either a “Mute” setting or an “Alarm” setting. On the mute
setting the Dialler will remain silent when it dials out after being activated. This setting is
for security applications (eg shop, oce etc...).
On the alarm setting the Dialler, when activated, will play a voice message saying “This is an
emergency situation” and then emit a loud audible alarm for 10 seconds before dialling out to
the stored numbers. It is generally recommended that you set your function switch to the“Alarm”
setting so that when heard you have condence, knowing that your dialler is performing its
operation to seek assistance.

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Press
Star Key
7
8
6
5
4
3
2
1
Listen to your recorded message
Record your 45
second message
Include your name, address
and request for assistance
(Fifth Phone No.)
(Fourth Phone No.)
(Third Phone No.)
(Second Phone No.)
(First Phone Number)
Press
Key
Number
Number
you want
Dialled
Press
Hash #
Key
Listen to and view the stored phone
numbers in the button window
#
#
#
#
#
#
When Programming Complete
Always remember to reset switch at rear of dialler to "Alarm"
To Delete Phone Numbers
Slide rear switch to "set" then press:
*1# to remove rst number - *2# to remove second number
To add another number after deleting, simply follow the
procedures above.
IMPORTANT: This Smart Dialler requires a DIAL TONE for it to function.
For your convenience you can find this Quick Guide on the base of your product box.
9Press Yellow Button
on pendant to pair
with dialler
#
A QUICK GUIDE TO PROGRAMMING
YOUR CAREALERT SMARTDIALLER
When programming make sure you have the funtion switch
(on rear of base station) positioned in the SET mode.

15
THE FUNCTION OF THE WIRELESS PENDANT
Your Wireless Pendant is a battery-operated transmitter that will activate your Smart Dialler.
It is waterproof and can be worn in the shower; it is not intended to be fully submersed in water for
long periods of time. Caution should be exercised when wearing it in the bath for lengthy periods.
Please take note of the following points:
1. Your Wireless Pendant has a yellow button and two red buttons.The yellow button, when pressed,
will activate a loud chime sound on the Dialler and can be used to call for assistance from someone
who is within hearing distance of this audible chime. The yellow button can also cancel the
Smart Dialler if it has been accidentally activated. It will also return the Dialler back to
ready mode after it has been activated.
2. To activate your Smart Dialler, so that it commences to dial out to the stored numbers, you must
press both of the red buttons simultaneously for 1 second.The reason why both red buttons need
to be pressed, is to avoid accidental activation. This is a priceless safety feature.
3. If the Wireless Pendant battery is in good order and the Antenna is upright on the Smart Dialler,
then the working range of the pendant can be up to 150 metres.The range will vary according to
dierent circumstances.
4. The Pendant can be worn around the neck or on the wrist. To secure the stainless steel neck band
provided, you must rmly press the neck band pin into the hole at the top end of the pendant.This
action requires a very rm push until you feel the pin click into position. The stainless steel chain
is adjustable by cutting it at the required length.
5. When you press the yellow pendant button the Smart Dialler is able to determine the level of
charge in the pendant battery and when it falls to a low level a voice message sounds from the
Smart Dialler speaker saying ‘Your pendant battery is low - please change the battery’.
For battery replacements please order online www.carealert.com.au or call 1300 75 85 95

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AN EMERGENCY SITUATION  PLEASE READ CAREFULLY:
The following points will clearly summarize what should happen if your Dialler is activated.
1. Immediately a voice message will be heard from the Smart dialler saying: “This is an emergency
situation”, followed by several seconds of siren sound. This is repeated once more.The phone dial
tone follows and then the audible dialling of the rst number.
A voice message will then say: “You are about to hear an emergency call for help from a
CareAlert Smart Dialler, please stay on the line”. This plays 2 times, followed by your pre-
recorded message for help. If the receiver of the call has not by now pressed the star key they will
hear; “To repeat the message please press 9, to start the two way communication please press
star”. If neither key is pressed the dialler immediately dials on.
2. If a message bank answering service responds, the CareAlert will play the help message so it is
recorded by the service but then it immediately dials on - it must receive a‘live’answer before it
ceases dialling. It determines the answer to be‘live’when the‘star key’is pressed. If no Star Key is
pressed it will cycle sequentially through the phone numbers stored by you in the dialler memory.
It will perform this sequence twice through if it does not receive the necessary star“*” key signal
from the receiver of the emergency call. (see point 4 below).
3. If the call is ‘live’ answered and the receiver presses the star key the dialler will open the 2-way
communication feature in-built within the dialler.This may allow 2-way communication between
the person in need and the receiver of the emergency call. Both parties will need to speak very
loudly for this communication to be eective. Please Note; the 2-way communication feature will
only be eective if the person in need is within a relatively close distance to the Smart Dialler. If
no communication is established, then the receiver of the call should take the necessary action to
ensure the wellbeing of the person who activated the emergency call.
4. It is important that the receiver of the call presses the star key to try and communicate with the
person in need. By doing this the Smart Dialler will cease to dial any further numbers and will
resume to ready or standby mode.This action prevents the Dialler from continuing to seek further
assistance from more personnel which may confuse the situation. The Smart Dialler can however
be re-activated at any time by again pressing the red buttons on the Wireless Pendant.
5. When the message for help has been heard a comfort message will be played from the dialler.
“Your message has been sent and answered, please wait patiently for help to arrive” 5
loud doorbell chimes follow this to indicate help is on the way to your door. This message and the
doorbell chime play twice over.
6. With that accomplished the LED display now shows 3 horizontal ashing bars
to indicate that activation has taken place. This can be reset by pressing the
yellow pendant button or tapping the LED display button. This simply means
that the Smart Dialler did receive a response from the receiver of the call.

17
The 2-way communication feature is designed to DISCONNECT after 1 minute but if the star “*”key
is again pressed by the CALL RECEIVER after hearing a series of beeps, communication will continue.
7. In the unlikely event of a power failure during an emergency, the Smart Dialler will continue to
function using the rechargeable battery as a power supply. Providing you have followed the battery
replacement schedule - We recommend you install new battery every two years.
ENSURING CORRECT EMERGENCY ACTION IS TAKEN.
You must always have a plan of action in the event of an emergency. This plan can either
be written or typed and given to those persons whose phone numbers are stored in your
Smart Dialler. A notication pad with up to 10 tear o sheets have been provided in the
pack received and should be forwarded to the receivers of the emergency call. If you
have an existing medical ailment, then you may wish to advise those on your list, that
should they receive an emergency call, they should contact the ambulance to attend to
your need. You should note that the ambulance may (depending on the State you live
in) charge you for any call out situation and so it is a good idea to be a nancial member
of the ambulance scheme.
LIST OF PHONE NUMBERS STORED IN ORDER
Use a pencil for recording these names and numbers, so that they can easily be changed if necessary.
Name: Ph No:
Name: Ph No:
Name: Ph No:
Name: Ph No:
Name: Ph No:

18
STORAGE OF PROPERTY ACCESS KEYS
The location of a home access key should be known to the attendee/s of an emergency call.
The CareAlert KeySafe Lock is an excellent product for securing your keys outside.
It locks around a gas meter pipe in a gas box; it can lock around an assist rail by the front door,
or around the grill of a security door etc. It is an excellent means of automating entry,
as the location of the safe and the pin number are divulged on the emergency message.
Four
Wheels
for
recording
access PIN
Number
Keys
Secure
in belly
of the
KeySafe
Lock
Refer to following page for
KeySafe Lock Code Setting Instructions.

19
CAREALERT KEY SAFE LOCK
If you purchased a CareAlert Key Safe for outside key storage to automate access to the premises, then
the following are the instructions that explain the setting of the pin number access code. (Below is a
replica of the instruction on the rear of Key Safe Lock packaging in case you lose the original)
PLEASE NOTE: Your responsibility with the use of a Key safe lock. If you or any other user of the Key
Safe Lock change the code by moving the change lever and forget to record the new pin number before
tumbling (changing) the wheels - you will Not be able to re-open. CareAlert cannot help you recover
your code. The lock is rendered useless. Please take the utmost care when using the change lever.

20
PRECAUTIONS AND MAINTENANCE
1. To reduce the risk of electric shock, do not attempt to open the Smart Dialler unit.
2. The backup battery in the Smart Dialler is designed to protect you in the event of a power failure.
Within a few seconds of losing main’s power a voice message over the loud speaker of the dialler
will advise ‘MAINS POWER IS NOT DETECTED’. This message will continue (every 60 minutes)
until the mains power is restored or until the battery runs down. As the battery reaches a low
level such that it can no longer play the message it will ash the letter ‘P’ on the dialler LED
display indicating that soon there will be no power to enable a dial out for help. When the mains
power comes back on, it will recharge the battery back up to full ready for the next mains power
outage and the ‘P’ will turn o. It is worth noting that each time this occurs the battery life is
diminished 5-7% such that progressively it will support you a little less each time.When replacing
the backup battery un-plug both the incoming phone line and the power supply to the Smart
Dialler when performing this change. Under normal operating conditions the rechargeable
battery should last up to 3 years. Less if you are prone to frequent power failures.
3. The positioning of the Smart Dialler is closely related to its receiving range performance. Avoid
placing the Smart Dialler on top of other electrical appliances such asTV’s, Computers, Microwaves,
metal cabinets etc. Avoid placing the Smart Dialler on the oor or in a corner of a room.
4. Ensure that the Smart Dialler is not positioned in places liable to dust and dirt, high temperature,
direct sunlight, steam, or excessive moisture. Always treat the Smart Dialler with care.
5. Only use a dry cloth to clean the Smart Dialler, never use any cleaning products or moisture when
cleaning.When cleaning be careful not to slide the switch at the rear to the‘set’position for in this
position you will have no dial-tone or dial-out capability.
6. For increased performance, ensure that the Smart Dialler antenna is moved to the upright position.
Do not butt the dialler up close to a cordless phone such that they interfere with each other and
the desired pendant operating distance is not realized. You need to separate them by at least 20cm
or if using a‘long range’cordless phone you need to separate by even a greater distance.*
7. TheWireless pendant is waterproof and will sustain normal use in the shower. It is not intended to
be fully submersed in water for long periods of time, caution should be exercised when wearing it
in the bath for lengthy periods.
8. The Smart Dialler dials out and plays your pre-recorded message through a standard telephone
set. If you have an older telephone set and it has bothTone / Pulse settings, then set it to“Tone”.
PERSONAL RESPONSIBILITY TO TEST REGULARLY - “It is your responsibility to regularly check that
your Smart Dialler is functioning correctly. It is therefore essential that you perform a function
test at least once a month, by pressing the red buttons on your Wireless pendant and ensuring
that your Smart Dialler is operating correctly. You will need to advise the receivers of the call that
you are conducting a routine test. DO NOT test call Triple Zero“000”. It is ALSO YOUR responsibility
to ensure that the batteries for the Smart Dialler and the Wireless pendant are in good working
order. Your pendant comes installed with a 12 volt battery that may last up to 2 or more years. You
can test your pendant battery by also pressing the YELLOW BUTTON at regular intervals.
*Other devices may also interrupt communications such as remote doorbells, robot vacuum cleaners and other wireless devices in the home.