CareAlert Smart Dialler Series User manual

1
Model No. CA-0417
OPERATION & INSTRUCTION MANUAL
IT IS YOUR RESPONSIBILITY TO READ THIS
INSTRUCTION MANUAL CAREFULLY
Important
information
& instructions
for your
Smart Dialler.
Uniquely
Flexible
Alert
System
Test Your CareAlert SmartDialler pendant battery on a regular basis by pressing the
Yellow button and listening for the base station to emit a door chime sound.

2
CONTENTS
1 Front Cover
2 Contents
3 How it Works + Disclaimer
4 Quick Guide
5 Names and Function of the CareAlert Smart Dialler
6-7 Connecting your CareAlert if MONITORED
8-11 Connecting your CareAlert if NOT monitored
12 Testing
13 General Information
14 Function of the Wireless Pendant
15 An Emergency Situation
16 Ensuring correct action
17 Precautions and maintenance
18 Changing Batteries
19-20 Storage of Property Access Keys
21 Factory and Commercial use + Specs
22 Trouble shooting Guide
30 FAQ’s
32 Other CareAlert products
33 Monitoring Options available
34 Warranty
35 Handy tips for the Elderly
36 Testimonials
36 Contact numbers

3
HOW IT WORKS + DISCLAIMER
Congratulations. You have purchased a high quality Smart Dialler, which is easy to program.
This device has been designed to provide you with peace of mind, with the exibility of having
your system monitored or non-monitored. Using your existing NBN / landline plus
the Mobile network, the Smart Dialler, when activated in non-monitored mode, will dial up to 5
self-programmed phone numbers of your choice. If a call is not answered, then the Smart Dialler
will sequentially move onto dialling the next number until all 5 numbers have been called (or
the call is answered). In the unlikely event that no numbers are answered, the Smart Dialler will
repeat this sequence once more. If a call is answered, the receiver will hear your pre-recorded voice
message requesting assistance. The Smart Dialler is programmed to discern that the call is being
answered live and not by a answering service.The Smart Dialler is activated by aWireless waterproof
pendant that can be worn around your neck or on your wrist. It can also be worn in the shower.
In non-monitored mode, the Smart Dialler has no ongoing monitoring costs associated with
it and simply by-passes the monitoring station and calls direct to those relatives, friends, carers,
neighbours, and the Triple Zero Services “000” who can then attend to your needs (a small annual
service fee is applicable on a sim card provided by CareAlert). If you choose to have your Smart Dialler
monitored, then your emergency calls will be answered by a 24/7 monitoring station who will take
the necessary pre-arranged steps to ensure a quick emergency response.
Under no circumstances should this Smart Dialler be solely relied upon if you have a life-
threatening illness. Using this Smart Dialler completely indemnies the manufacturer and /
or its selling agents and installers from any legal action for whatever reason.
Your Smart Dialler Pack includes the following 10 items;
1. One Smart Dialler – (with/without sim card)
2. One Wireless push button pendant with a tted battery
3. One telephone cord
4. One AC/DC power supply
5. One 6 Volt rechargeable battery.
6. One stainless steel neck band plus one wrist band.
7. One Operation & Instruction Manual
8. Small Screwdriver.
9. Ten page notication pad.
10. One white antenna

4
Press
Star Key
7
8
6
5
4
3
2
1
Listen to your recorded message
Record your 45
second message
Include your name, address
and request for assistance
(Fifth Phone No.)
(Fourth Phone No.)
(Third Phone No.)
(Second Phone No.)
(First Phone Number)
Press
Key
Number
Number
you want
Dialled
Press
Hash #
Key
Listen to and view the stored phone
numbers in the button window
#
#
#
#
#
#
When Programming Complete
Always remember to reset switch at rear of dialler to "Alarm"
To Delete Phone Numbers
Slide rear switch to "set" then press:
*1# to remove rst number - *2# to remove second number
To add another number after deleting, simply follow the
procedures above.
IMPORTANT: This Smart Dialler requires a DIAL TONE for it to function.
For your convenience you can find this Quick Guide on the base of your product box.
9Press Yellow Button
on pendant to pair
with dialler
#
NON MONITORED OPTION  QUICK GUIDE TO PROGRAMMING
CareAlert instructional videos can be viewed at careassist.com.au
When programming make sure you have the funtion switch
(on rear of base station) positioned in the SET mode.

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Mobile Signal:
BLUE: Strong Signal
PURPLE: Medium Signal
RED: Low Signal
FLASHING: Searching for Signal
NBN/Landline indicator:
Blue: Landline/NBN detected
Red: Landline/NBN not detected
It is important to note that some phones, including older-style phones, may not be
suitable to program the Smart Dialler. If you are having diculty programming your
Smart Dialler, please try using another phone.This problem is rare but you need to be
aware of this matter before assuming there is any fault with the Smart Dialler.
A remote programming installation service is available for a small fee – Call 1300 75 85 95
* A red LED light on your Mobile Strength Indicator - means a poor Mobile Signal
and may not always guarantee your unit will be able to dial out.
NAMES AND FUNCTION OF EACH PART
Antenna
Speaker
LED indicator window and
emergency call button. Hold
down for 2 seconds and tap to cancel.
Power
Battery Indicator
Mobile Signal
Strength Indicator*
Landline/NBN
Indicator
Remote Programming
(Tech Use Only)
Optional
Strobe/Alarm Port
DC Power
Incoming
Telecom Port
(Landline/NBN)
Outgoing
Telephone Port
Power Indicator:
BLUE: 240v Power connected
OFF: No power detected
Battery Indicator:
BLUE: High Charge Capacity
RED: Low Charge Capacity

6
IF MONITORED THE SIM WILL CONNECT WITH THE
MOBILE NETWORK  CONNECT TO POWER ONLY
SETTING UP A MONITORED SYSTEM
To connect to landline or NBN please follow the tutorials found at
www.careassist.com.au please note some Retail Service Providers supplied
modems may not be compatible with the CareAlert Smart Dialler.

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*** IMPORTANT STEPS TO FOLLOW FOR MONITORED SYSTEMS ONLY ***
PLEASE NOTE: WE STRONGLY RECOMMEND THAT YOU ENSURE YOU HAVE SA AMBULANCE COVER
YOU DO NOT NEED TO PROGRAM YOUR CAREALERT SMART DIALLER
IT HAS ALREADY BEEN DONE FOR YOU
STEP 1: INSERT BATTERY
Remove back panel with screw driver supplied and insert battery. Battery can only t one way,
Please take care when installing. Place back panel back into position once battery is installed.
STEP 2: ATTACH ANTENNA AND PLACE IT IN AN UPRIGHT POSITION
STEP 3: Plug in power supply to the base station and place it in a suitable area in your home
where there is a power point. Plug in and wait for approximately 45 seconds so that
the mobile signal light stops ashing.
STEP 4: Test your unit by pressing the 2 red buttons on your pendant together. - Once you
activate your CareAlert, it will advise via the speaker that it is going to make an emergency call.
Once this call has been made, the monitoing centre will contact you via the base station. This
should occur within the rst 2 minutes. Please advise the monitoring centre this was a test call.
This is a once o test only. PLEASE NOTE: THE VOICE CALL FROM THE MONITORING CENTRE IS
LOUD. THIS IS NORMAL SO IT CAN BE HEARD FROM ANYWHERE IN THE HOME.
STEP 5: Once the monitoring centre has ended the call and hung up, then press the yellow button on your
pendant. ONLY press the yellow button after the monitoring centre has ended the call. Once you
press the yellow button the CareAlert will revert to standby mode and will send a restore code to
the monitoring centre.
IF YOU WOULD LIKE A TECHNICIAN TO SET UP YOUR CAREALERT
SMART DIALLER ON YOUR BEHALF, GO TO WWW.CAREASSIST.COM.AU
FOR A LIST OF TECHNICIANS IN YOUR AREA. INSTALLATION TECHNICIANS
DO NOT OFFER TECHNICAL SUPPORT OVER THE PHONE.

8
SETTING UP A NONMONITORED SYSTEM
To connect to landline or NBN please follow the tutorials found at
www.careassist.com.au please note some Retail Service Providers supplied
modems may not be compatible with the CareAlert Smart Dialler.

9
INSTALLATION & PROGRAMMING
OF THE SMART DIALLER IF NON MONITORED
The steps to install and program the “CareAlert” Dialler are simple. If you do not feel
condent then request the assistance of someone who is able to do so, on your behalf.
A remote programming installation service is available for a small fee:
Call Aust: 1300 75 85 95 |Call NZ: 0800 67 77 87
10 EASY STEPS: (please view the Figure on page 8)
STEP 1: Plug the black AC/DC power supply adapter into a power point and the round chrome pin
into the port labelled‘Power’at the rear of the Smart Dialler.Turn on the power. A short BeepTone
will sound and LED light will move clockwise on the indicator window provided the rear black
sliding switch is on alarm.
STEP 2: You will require a landline style telephone for programming, unplug your existing phone from
the wall port or NBN modem and plug it into the back of the Smart Dialler port labelled “TEL”.
Alternatively, you can use our programming phone (if you chose to purchase).
(NOTE: DO NOT USE digital 24v high powered oce phones as these may damage the
dialler.)
STEP 3: Place the “Function” switch on the rear of the Smart Dialler to “SET”. The Smart Dialler
will give a beep sound and a voice message will play“you are in SET mode”. A small red dot will
appear in the indication window showing that the Smart Dialler is in the“SET”mode.
STEP 4: Pick up the handset of the telephone that is connected to the Dialler. This handset may
be a xed or a cordless phone.
If you have a cordless phone, you INITIALLY will need to push the appropriate button eg: ‘call’or
‘talk’or the green phone symbol.
(NOTE: NO dial tone will be heard when the function switch is in the ‘set’ position).
STEP 5: Setting and storing the rst and subsequent contact phone numbers.
The Smart Dialler can store up to 5 phone numbers. Each number can have a maximum of 16 digits
and so mobile phone numbers can be used. Carefully choose the phone numbers of people in the
order that you wish to contact in the case of an emergency. For example, you may wish to contact
a member of your family at home rst, then on a mobile or perhaps even a neighbour or friend. It
is recommended that you try and have at least 3 or more contact persons, to ensure the likelihood
of your call being answered.
NOTE: It is permissable to program Triple Zero “000” as an emergency assist number. Triple Zero
Services request that where or if possible “000” be positioned as the nal/last number to call. Your
call will then be treated as a standard emergency procedure by this team.

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HOW TO PROGRAM THE NUMBERS:
If the rst number to be called is‘987654321’, then press the star (*) key rst (bottom left hand key), then
press the number “1” key, then enter the phone number (987654321), and nally press the “#” key to
end. If you hear a double beep, then the number has now been stored as the rst emergency contact
number.The setting procedures for the 2nd, 3rd, 4th and 5th telephone numbers are the same as above
except after the star key you press the “2”key for the second stored number and the “3”key for the third
stored number and so on.
As you enter the numbers they will appear in the Smart Dialler indication window. The letter P (short
for Phone) and then the number 1 (indicating the rst number is about to be stored) will appear prior
to you entering the digits of the rst number. After storing each number and pressing the “#” key you
will hear 2 audible beeps from the phone. This indicates that the storing of your phone number has been
successful. It is important not to rush this procedure but take deliberate and careful note as you enter each
key command.
(To change the numbers at any time just overwrite using the same procedure.)
NOTE: Numbers will remain stored even in the event of losing power.
STEP 6: RECORDING the VOICE MESSAGE
Using STAR (*) 6 You have a maximum of 45 seconds in which to record one of the following
messages. At the conclusion immediately press the “#” Key to stop recording and you will hear
two beeps. If the two beeps sound before you nish, your message is too long and will need to be
said a little quicker. (Your message can be changed at any time by repeating this procedure)
VOICE OPTION 1.
“This is (Name) of (full address including state) I have pressed my CareAlert button and need emergency
help. Press the star key on your phone to speak to me – if I do not respond, please take action to ensure
my well-being. Should this message reach Emergency Services please connect this call to the Ambulance.
Repeating, my name is (name) and my address is (address). This message is played twice. Press the star
key now to speak to me.
VOICE OPTION 2: (THIS IS ONLY USED IF YOU HAVE AN OUTDOOR KEYSAFE LOCK)
“This is (Name) of (full address including state) I have pressed my CareAlert button and need emergency
help. Press the star key on your phone to speak to me – if I do not respond, please take action to ensure
my well-being. My Key Safe Lock is located (say location) and the opening code is (give combination).
Should this message reach Emergency Services please connect this call to the Ambulance. Repeating,
my name is (name) and my address is (address). This message is played twice. Press the star key now to
speak to me”
Both message options can be read within 45 seconds. Option 2 should be read at a faster pace.
ANYONECANRECORDA MESSAGEONBEHALFOFTHE OWNEROFTHECAREALERT SMARTDIALLER.
NOTE: It is most important that you use the formal recorded message exactly as it is, in the event that
it is received by the Triple Zero Services.

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STEP 7: Check how well your message was recorded by pressing STAR (*) 7 and listening via the phone
handset. If you are not satised with the message you can repeat Step 6 again.
STEP 8: VIEWING YOUR STORED PHONE NUMBERS.
You can view and listen to the phone numbers in the order that you have stored them through the
Smart Dialler indication window. It is important that you check these numbers to ensure that they
are correct. Preceding each number will be the prex P1, P2, P3 etc indicating Phone number 1,
2, 3, etc. To view them press star (*) 8. Your numbers will be displayed in sequential order in the
indication window on the top of the Dialler. If you hang up the phone the numbers will be verbalized
via the speaker on the base station.
STEP 9: CONNECTING THE DIALLER RECHARGEABLE BATTERY.
Turn o the power to the dialler. Remove the screw to the cover plate beneath the dialler using the
small Phillips head screwdriver provided in the pack. It should be noted that the Smart Dialler will
continue to operate normally without a battery; however should there be a power failure then the
battery is relied upon to ensure that the Smart Dialler will continue to operate for up to 40 hours
(providing batteries have been maintained). A warning message stating: “Mains power is not
detected” will sound once the battery has been installed if the power supply is not connected or
turned on at the switch. It is now time to turn the power back on.
STEP 10: PLACE ANTENNA IN UPRIGHT POSITION ON THE SMART DIALLER AND
POSITION THE“FUNCTION”SWITCH AT THE REAR OF THE SMART
DIALLER TO EITHER “MUTE” OR “ALARM”
If you press the yellow front button on the Wireless pendant and the Smart Dialler sounds a
chime, then this indicates that the Smart Dialler and Wireless pendant are functioning correctly.
Please note that in most domestic applications the function switch should be on the ‘Alarm’
position. ‘Mute’ is for security applications, when you do not want any sound.
Having trouble
programming your dialler?
Solution: just call us on 1300 75 85 95
and for a small fee we can remotely program
your dialler for you.

12
TESTING YOUR SMART DIALLER
1. After programming is complete, set the“Function”switch on the rear of the Smart Dialler to either
“Mute”or“Alarm”See the information note below as to which setting you would like to use.
2. Once the Smart Dialler is in the standby mode the display in the indication window will have a
clockwise moving digit. This indicates that the Dialler is now in the “Standby” mode (ready for
use).
3. Whilst it is in this mode, you can make the Smart Dialler chime loudly simply by pushing the
yellow button for one second on yourWireless pendant.This may be used as a nurse call button to
signal for help within the home.
4. Please ensure that the receivers of the calls are aware that this test is being performed.
Do NOT make a test call to Triple Zero Emergency Services.
(Note: The CareAlert Smart Dialler, will commence playing CareAlert’s Message followed
by your message within a few seconds of dialling. This is to satisfy ALL Australian and
International “Pick up” signals. When testing your Smart Dialler, you may notice that
the receiver of the emergency call could answer part way through your message.
This is quite normal and this is why the message is repeated).
5. With the Smart Dialler in the standby mode (‘Mute’or‘Alarm’setting), it is advisable to wear your
Wireless pendant at all times while in and around your home, so that in case of an emergency, it
can easily be activated.You can also activate your Smart Dialler by holding down the LED indicator
button on the top of the dialler for two seconds.
do not USe eXCeSSiVe ForCe WHen PreSSinG tHe BUtton.
PLeASe note:
You can set your Dialler to either a “Mute” setting or an “Alarm” setting. On the mute
setting the Dialler will remain silent when it dials out after being activated. This setting is
for security applications (eg shop, oce etc...).
On the alarm setting the Dialler, when activated, will play a voice message saying “This is an
emergency situation”and then emit a loud alarm for 10 seconds before dialling out to the stored
numbers. It is generally recommended that you set your function switch to the“Alarm”setting so
that when heard you have condence, knowing that your dialler is performing its operation to
seek assistance.

13
PENDANT DISTANCE
This system uses a strong frequency to maximise the operating distance between pendant and the main
Dialler. During general factory testing it exceeded 150+ metres, however this operational distance can vary
due to the type of building construction the dialler is operating in and if there are any other contributing
electronic signals that could cause the pendant to dialler signal to be impeded. This type of variation is
normal for all radio frequency controlled devices.
SIM CARD OPERATION
At the time of writing this manual, the mobile carrier we will use utilises the Optus network.
Provided you have an available Optus signal in your area then the operation of your CareAlert Smart
Dialler will function as per normal. CareAlert have alternative SIM Card Options if you require.
CareAlert reserves the right to change the mobile service provider that we use at any time.
You can of course use your own mobile sim service provider but please be aware of the select frequencies
(900/2100MHz) that our system works on. Ensure that you purchase the appropriate sim card for use.
If you do not want NBN please call us for alternative options.
2 WAY COMMUNICATION
Two way communication is possible over the loud speaker and microphone system built into the
Smart Dialler. It is limited by how far the person needing help is away from the base station. This
feature can be activated during an emergency call simply by the receiver pressing the * (star) or 3 key.
If your Smart Dialler is operating on the mobile network, this form of communication can sometimes be
aected by the dierent frequencies that are used by dierent telcos. If you nd that the star or 3 button
does not activate this feature then the emergency call may automatically proceed to the next programmed
number. The call and message will not be aected.
TRIPLE ZERO
One of the outstanding features that the CareAlert system has, is its ability to dial triple zero as a backup
emergency number should none of the others, whether they be your own personally programmed numbers
or even if the Monitoring Centre fails to receive your call. In Mobile sim mode it can even call triple zero if
you have no credit on your sim card or if it is damaged or even missing. Of course there will need to be some
form of available mobile signal in your area for this to function. Based on this excellent feature, we strongly
recommend that you program Triple Zero in as a nal number to call.
WHAT ABOUT YOUR HOME PHONE?
If you have chosen to connect your system to the NBN or landline your CareAlert Smart Dialler can make an
emergency call even if the home phone is in use or o the hook. For this function to operate correctly you
will require the master (main) phone to be plugged into the smart dialler and no other landline phones
connected in your house.
I DON’T HAVE A LANDLINE
If you do not have a Landline or NBN you can operate your system on the Mobile Network only. Please choose
a suitable SIM card for this operation. CareAlert have alternative SIM Card Options if you require.
PLEASE NOTE: IF YOU HAVE CHOSEN TO ACTIVATE A SIM CARD IN YOUR NAME IT IS YOUR
RESPONSIBILITY TO COVER THE COSTS OF TOPPING UP OR RENEWING THE CREDIT ON YOUR SIM
CARD WHICH SHOULD BE DONE BEFORE YOUR SIM CARD COMPLETELY RUNS OUT OF CREDIT.

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THE FUNCTION OF THE WIRELESS PENDANT
Your Wireless Pendant is a battery-operated transmitter that will activate your Smart Dialler.
It is waterproof and can be worn in the shower; it is not intended to be fully submersed in water for
long periods of time. Caution should be exercised when wearing it in the bath for lengthy periods.
PLEASE NOTE:YOU CANNOT USE THE PENDANT FOR 2 WAY COMMUNICATION.
THIS IS DONE THROUGH THE BASE STATION ONLY.
PLEASE TAKE NOTE OF THE FOLLOWING POINTS:
1. Your Wireless Pendant has a yellow button and two red buttons.The yellow button, when
pressed, will activate a loud chime sound on the Dialler and can be used to call for assistance
from someone who is within hearing distance of this audible chime. The yellow button can
also cancel the Smart Dialler if it has been accidentally activated. It will also return the
Dialler back to ready mode after it has been activated (This can ONLY happen prior to the dial out
procedure).
2. To activate your Smart Dialler, so that it commences to dial out to the stored numbers, you must
press both of the red buttons simultaneously for 1 second. The reason why both red buttons
need to be pressed, is to avoid accidental activation. This is a essential safety feature.
3. If the Wireless Pendant battery is in good order and the Antenna is upright on the Smart Dialler,
then the working range of the pendant can be up to 150 metres.The range will vary according to
dierent circumstances.
4. The Pendant can be worn around the neck or on the wrist. To secure the stainless steel neck band
provided, you must rmly press the neck band pin into the hole at the top end of the pendant.
This action requires a very rm push until you feel the pin click into position. The stainless steel
chain is adjustable by cutting it at the required length.
5. When you press the yellow pendant button the Smart Dialler is able to determine the level of
charge in the pendant battery and when it falls to a low level the LED Indicator Light turns Red
and a voice message sounds from the Smart Dialler speaker saying ‘Your pendant battery is
low - please change the battery’.
For battery replacements: order online www.carealert.com.au or call 1300 75 85 95 &
Select the Sales Option.
PAIRING A PENDANT TO YOUR SMART DIALLER BASE STATION
vPosition the function switch, on the rear of the base station, to the ‘set’position, pick up phone
(if cordless, press talk rst) and press star (*) 9.
vWhen an‘L’(for Learning) appears on the Smart Dialler window press the yellow button and you
will hear a double beep and double ash of the‘L’, indicating the process was successful.
vTo end, press the hash (#) key on the phone to close the‘learning’process.
vHang up the phone and slide the function switch on the rear of the Smart Dialler to‘Alarm’and
press the yellow button on the pendant. If a door bell chime noise sounds, the pendant was
successfully keyed to the dialler. This means it will only trigger your Smart Dialler when the two
red buttons are squeezed and NOT another dialler in the neighbourhood.

15
AN EMERGENCY SITUATION  PLEASE READ CAREFULLY:
The following points will clearly summarize what should happen if your Dialler is activated.
1. Immediately a voice message will be heard from the Smart dialler saying: “This is an emergency
situation”, followed by several seconds of siren sound. This is repeated once more. The emergency call
will then begin. The receiver of this call will hear a voice message that says: “You are about to hear an
emergency call for help from a CareAlert Smart Dialler, please stay on the line”.This plays twice, followed
by your pre-recorded message for help. If the receiver of the call does not press the star or 3 key they will
hear; “To repeat the message please press 9, to start the two way communication please press star”. If
neither key is pressed the dialler immediately dials on.
2. If a message bank answering service responds, the CareAlert will play the help message so it is recorded
by the service but then it immediately dials on - it must receive a‘live’answer before it ceases dialling. It
determines the answer to be ‘live’when the ‘star (*) or 3 key’ is pressed. If no Star or 3 Key is pressed it
will cycle sequentially through the phone numbers stored by you in the dialler memory. It will perform
this sequence twice through if it does not receive the necessary star (*) or 3 key signal from the receiver
of the emergency call. (see point 4 below).
3. If the call is ‘live’answered and the receiver presses the star (*) or 3 key the dialler will open the 2-way
communication feature in-built within the dialler. This may allow 2-way communication between the
person in need and the receiver of the emergency call. Both parties will need to speak very loudly for
this communication to be eective. Please Note; the 2-way communication feature will only be eective
if the person in need is within a relatively close distance to the Smart Dialler. If no communication is
established, then the receiver of the call should take the necessary action to ensure the wellbeing of the
person who activated the emergency call. The pendant is NOT a speaker.
4. It is important that the receiver of the call presses the star (*) or 3 key to try and communicate with the
person in need. By doing this the Smart Dialler will cease to dial any further numbers and will resume to
ready or standby mode. This action prevents the Dialler from continuing to seek further assistance from
more personnel which may confuse the situation. The Smart Dialler can however be re-activated at any
time by again pressing the red buttons on theWireless Pendant.
5. When the message for help has been heard a comfort message will be played from the dialler. “Your
message has been sent and answered, please wait patiently for help to arrive”3 loud chimes follow this
to indicate help is on the way to you.This message and the chime play twice over.
6. The LED display now shows 3 horizontal ashing bars to indicate that activation has taken place. This can
be reset by pressing the yellow pendant button or the LED display button. This simply
means that the Smart Dialler did receive a response from the receiver of the call. The
2-way communication feature is designed to DISCONNECT after 15 seconds of silence,
otherwise if you continue to talk communication will continue.
7. In the unlikely event of a power failure during an emergency, the Smart Dialler will continue to function
using the rechargeable battery as a power supply. WE RECOMMEND YOU INSTALL A NEW BATTERY
EVERY TWO YEARS.

16
ENSURING CORRECT EMERGENCY ACTION IS TAKEN.
You must always have a plan of action in the event of an emergency.This plan can either
be written or typed and given to those persons whose phone numbers are stored in your
Smart Dialler. A notication pad with up to 10 tear o sheets have been provided in the
pack received and should be forwarded to the receivers of the emergency call. If you
have an existing medical ailment, then you may wish to advise those on your list, that
should they receive an emergency call, they should contact the ambulance to attend to
your need. You should note that the ambulance may (depending on the State you live
in) charge you for any call out situation and so it is a good idea to be a nancial member
of the ambulance service.
LIST OF PHONE NUMBERS STORED IN ORDER
Use a pencil for recording these names and numbers, so that they can easily be changed if necessary.
Name: Ph No:
Name: Ph No:
Name: Ph No:
Name: Ph No:
Name: Ph No:
Having trouble
programming your dialler?
Solution: just call us on 1300 75 85 95
and for a small fee we can remotely program
your dialler for you.

17
PRECAUTIONS AND MAINTENANCE
1. To reduce the risk of electric shock, do not attempt to open the Smart Dialler unit.
2. The backup battery in the Smart Dialler is designed to protect you in the event of a power failure.
Within a few seconds of losing main’s power a voice message over the loud speaker of the dialler will
advise ‘MAINS POWER IS NOT DETECTED’. This message will continue (every 60 minutes) until the
mains power is restored or until the battery runs down.When the mains power comes back on, it will
recharge the battery back up to full, ready for the next mains power outage. It is worth noting that
each time this occurs the battery life is diminished 5-7% such that progressively it will support you
a little less each time. When replacing the backup battery, un-plug both the incoming phone line
and the power supply to the Smart Dialler. Under normal operating conditions the rechargeable
battery should last up to 2 years. Less if you are prone to frequent power failures.
3. The positioning of the Smart Dialler is closely related to its receiving range performance. Avoid
placing the Smart Dialler on top of other electrical appliances such as TV’s, Computers, Microwaves,
metal cabinets etc. Avoid placing the Smart Dialler on the oor or in a corner of a room.
4. Ensure that the Smart Dialler is not positioned in places liable to dust and dirt, high temperature,
direct sunlight, steam, or excessive moisture. Always treat the Smart Dialler with care.
5. Only use a dry cloth to clean the Smart Dialler, never use any cleaning products or water.
When cleaning be careful not to slide the switch at the rear to the‘set’position for in this
position you will have no dial-tone or dial-out capability. A warning message WILL be
played every fteen minutes if you have accidentally done this.
6. For increased performance, ensure that the Smart Dialler antenna is moved to the upright position.
Do not place the dialler up close to a cordless phone such that they interfere with each other and the
desired pendant operating distance is not realized. You need to separate them by at least 20cm or if
using a‘long range’cordless phone you need to separate by even a greater distance.*
7. TheWireless pendant is waterproof and will sustain normal use in the shower. It is not intended to be
fully submersed in water for long periods of time so caution should be exercised when wearing it in
the bath for lengthy periods.
THE FOLLOWING IS APPLICABLE TO NONMONITORED SETTINGS ONLY
PERSONAL RESPONSIBILITY TO TEST REGULARLY - “It is your responsibility to regularly check
that your Smart Dialler is functioning correctly. You MUST perform a function test at least
once a month, by pressing the red buttons on your Wireless pendant and ensuring that your
Smart Dialler is operating correctly. You will need to advise the receivers of the call that you are
conducting a routine test. DO NOT test call Triple Zero. It is ALSO YOUR responsibility to ensure
that the batteries for the Smart Dialler and the Wireless pendant are in good working order.
You can test your pendant battery by pressing the YELLOW BUTTON at regular intervals.
*Other devices may also interrupt communications such as remote doorbells, robot vacuum cleaners and other wireless devices in the home.

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CHANGING THE BATTERIES
Both the Smart Dialler and the Wireless pendant have a battery and it is the user’s responsibility to
ensure that they are in good working order. You MUST ONLY install a CareAlert supplied rechargeable
battery for the Smart Dialler base station. The Smart Dialler automatically keeps the internal battery
recharged. CareAlert recommends replacing base station and pendant batteries every 2 years.
Batteries can be purchased online at www.carealert.com.au or call 1300 75 85 95.
1. To change the battery on the Smart Dialler you will need a small Phillips head screwdriver (supplied) to
undo the battery compartment cover on the base of the Smart Dialler. Before doing so it is important that
you rst disconnect the power supply to the unit and unplug the incoming phone line (all information
will be retained). Your rechargeable battery will not normally need replacing unless it fails to hold its
charge. It should be noted that the Smart Dialler will continue to operate normally without a battery,
however should there be a power failure then this battery is relied upon to ensure that the Smart Dialler
will continue to operate for up to 40 hours. If you live in an area which is subject to frequent blackouts it
may aect the longevity of your units battery.
2. To change the battery in yourWireless Pendant you will need a small Phillips head screwdriver (provided
in the original pack). This Wireless pendant is very delicate and so care should be taken when changing
this battery. As shown in Fig 1 diagram below, undo the 4 screws and carefully change the battery
ensuring that the battery polarity is correct (+ve & -ve). Replace the cover correctly and secure it with
the screws. These Screws should be relatively tight without using excessive force! Ensure the backing
plate has pressed tight to the seal.
3. After changing either of the batteries it is important that you test the unit for correct function.
Fig 1.
Smart Dialler
Activation
Call Buttons
Call & Battery
Test Button
Fig 3.Fig 2.

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STORAGE OF PROPERTY ACCESS KEYS
The location of a home access key should be known to the attendee/s of an emergency call.
The CareAlert KeySafe Lock is an excellent product for securing your keys outside.
It locks around a gas meter pipe in a gas box; it can lock around an assist rail by the front door,
or around the grill of a security door etc. It is an excellent means of automating entry,
as the location of the safe and the pin number are divulged on the emergency message.
Please note the KeySafe Lock is NOT waterproof and needs to be located out of the weather.
Four
Wheels
for
recording
access PIN
Number
Keys Secure
inside the
chamber
of the
KeySafe
Lock
Refer to following page for
KeySafe Lock Code Setting Instructions.
We recommend that you change the combination code of your Key Safe lock if it has been disclosed via your
recorded message to any outside sources. This is to protect your own security. Your recorded message will need
to be updated with the NEW combination Key Safe code after any change that may occur.

20
CAREALERT KEY SAFE LOCK
If you purchased a CareAlert Key Safe for outside key storage to automate access to the premises, then
the following are the instructions that explain the setting of the pin number access code. (Below is a
replica of the instruction on the rear of Key Safe Lock packaging in case you lose the original)
PLEASE NOTE: Your responsibility with the use of a Key safe lock. If you or any other user of the Key
Safe Lock change the code by moving the change lever and forget to record the new pin number before
tumbling (changing) the wheels - you will Not be able to re-open. CareAlert cannot help you recover
your code. The lock is rendered useless. Please take the utmost care when using the change lever.