careium Abby User manual

Abby
MOBILE SOCIAL ALARM
User guide
English

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Contents
Safety information ...................................................................................................3
Important information ............................................................................................3
2.1 Medical units ................................................................................................................... 3
2.1.1 Implanted medical devices. ................................................................................... 4
2.2 Specific Absorption Rate (SAR) ..................................................................................... 4
Package content .......................................................................................................5
Description................................................................................................................5
Alarms .......................................................................................................................5
5.1 Emergency alarm............................................................................................................ 5
5.2 Fall alarm.......................................................................................................................... 5
5.3 Geo-Fence alarm............................................................................................................. 6
5.4 Home / Away alarm........................................................................................................ 6
5.5 Technical alarms ............................................................................................................. 6
Positioning ................................................................................................................6
Sending a contact message .....................................................................................7
Abby and docking station, back, front and side view...........................................7
Button, display, LED, sound and vibration chart ..................................................8
9.1 Display .............................................................................................................................. 8
9.2 Menu system................................................................................................................... 9
9.3 Abby, the body worn device.......................................................................................... 9
9.4 Abby, docking station................................................................................................... 10
Installation..............................................................................................................10
Radio trigger (Accessory) .......................................................................................11
Pairing a radio trigger ............................................................................................12
Supported Careium radio accessories..................................................................12
Maintenance...........................................................................................................12
14.1 Cleaning.......................................................................................................................... 12
Reinstatement........................................................................................................12
Technical data.........................................................................................................13
16.1 Abby, the body worn device........................................................................................ 13
16.2 Charging Cradle/Beacon.............................................................................................. 14
16.3 Power supply................................................................................................................. 14
16.4 Environment.................................................................................................................. 14
Environmental information ..................................................................................14
17.1 Proper disposable of products................................................................................... 15
17.2 Proper disposal of batteries in this product ............................................................ 15
Simplified EU declaration of conformity..............................................................16

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UK Declaration of Conformity...............................................................................16
Safety information
•Users should pay particular attention to the potential for interference from other
systems operating in the same or adjacent frequency bands.
•The Abby cannot and shall not be dismantled.
•Danger of explosion if battery is incorrectly replaced. To reduce risk of fire or burns,
do not disassemble, crush, puncture, short external contacts, expose to temperature
above 60° C (140° F), expose to extremely low air pressure or dispose of in fire or
water. Recycle or dispose of used batteries according to the local regulations or
reference guide supplied with your product.
•Only use the recommended power supply as stated in the section Power supply.
•The wall socket should be installed near the Careium charger equipment and should
be easily accessible.
•Follow the rules and laws that apply wherever you are, and always turn off the unit
whenever its use is prohibited or can cause interference or hazards. Only use the unit
in its normal user position. The unit should never be used in an operating
temperature exceeding 40 °C or below -10 °C.
Important information
All systems using radio and telecommunications are subject to interference beyond the
user’s control.
Products from Careium are designed to minimize the impact of such interference.
Nevertheless, the user must be aware that system components can be subjected to
interference or other influences that may cause malfunction.
It is therefore important to regularly check that every part of the system works in all
areas, especially radio communications. Contact your supplier immediately in case of
any suspected malfunction.
Keep the product away from interfering devices such as radio transmitters, mobile
phones, DECT-telephones or wireless headphones.
Users should pay particular attention to the risk of disruption from products which
communicate using the same or adjacent frequencies.
For further information, please contact your supplier.
2.1 Medical units

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The use of equipment that transmits radio signals, for example, mobile phones, can
interfere with insufficiently protected medical equipment. Consult a doctor or the
manufacturer of the equipment to determine if it has adequate protection against
external radio signals, or if you have any questions. If notices have been put up at health
care facilities instructing you to turn off the unit while you are there, you should comply.
Hospitals and other health care facilities sometimes use equipment that can be sensitive
to external radio signals.
2.1.1 Implanted medical devices.
To avoid potential interference, manufacturers of implanted medical devices
recommend a minimum separation of 15 cm between a wireless device and the medical
device. Persons who have such devices should:
•Always keep the wireless device more than 15 cm from the medical device.
•Should not carry the phone in your breast pocket.
•Hold the wireless device to the ear opposite the medical device.
If you have any reason to suspect that interference is taking place, turn the phone off
immediately. If you have any questions about using your wireless device with an
implanted medical device, consult your health care provider.
2.2 Specific Absorption Rate (SAR)
This device meets applicable international safety requirements for exposure to radio
waves. Your mobile device is a radio transmitter and receiver. It is designed not to
exceed the limits for exposure to radio waves (radio frequency electromagnetic fields)
recommended by international guidelines from the independent scientific organization
ICNIRP (International Commission of Non-Ionizing Radiation Protection). The radio wave
exposure guidelines use a unit of measurement known as the Specific Absorption Rate,
or SAR.
The SAR limit for mobile devices is 2 W/kg averaged over 10 grams of tissue and includes
a substantial safety margin designed to assure the safety of all persons, regardless of
age and health. Tests for SAR are conducted using standard operating positions with the
device transmitting at its highest certified power level in all tested frequency bands. The
highest SAR values under the ICNIRP guidelines for this device model are:
Body SAR: 1.605 W/kg
During normal use, the SAR values for this device are usually well below the values
stated above. This is because, for purposes of system efficiency and to minimize
interference on the network, the output power of your mobile device.

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is automatically decreased when full power is not needed for the call. The lower the
power output of the device, the lower its SAR value.
Package content
•Abby
•Charging cradle/Beacon
•Power supply
•Lanyard
•Quick start guide
Description
Abby is a small and comfortable GPS mobile social alarm that improves security not only
in the home, but everywhere the user goes. It is easy to always carry around, either in a
pocket or as a pendant around the neck, and it is waterproof (IP67). When the
emergency assistance button is pressed, an alarm is sent to the monitoring centre and a
built-in speakerphone enables voice communication with the centre's trained staff. Abby
supports several Careium accessories using 869MHz protocol. As example an Enzo alarm
trigger can be used to trigger an alarm at some distance from the main product. GPS, Wi-
Fi, and beacon positioning all cooperate to provide not only the user’s location, but also
advanced tracking and geofencing functionality that incorporates energy-saving
technology for achieving long battery time. A mobile social alarm makes it easier for the
senior to maintain an active lifestyle. The alarm should be directed to an alarm receiving
centre, a relative or care staff. The service can be set up as a social alarm or a GPS-
tracking alarm. A mobile social alarm encourages and helps the senior to stay active and
move around freely outside their home, while still feeling safe.
Alarms
5.1 Emergency alarm
This alarm is triggered via the SOS button on the front of the device or a remote alarm
trigger. Three short presses in a row, or a long 3s press will activate the alarm on Abby. A
single press activates the remote alarm trigger.
5.2 Fall alarm
The fall algorithm built into the device can have two levels of sensitivity, high or normal.
In the event of the device registering a fall, then it will check for motion or steps for a
period of 30s after the fall occurred. If motion or steps are recorded within this period,

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then the device will cancel the fall alarm. This sequence is silent, and the user will not
know that the device has registered a fall, and thereafter canceled it.
In the event of the device registering a fall, the user will be alerted with a beep every
second for the coming 30s. During these 30s the fall alarm can be canceled by the user
with a press on the side button.
Note! A false alarm is cancelled if there is movement detected after the fall. If the device
is placed on a hard surface, such as a table, and then not moved, it may generate a false
alarm.
5.3 Geo-Fence alarm
Two types of Geo-fence alarms can be set in the Abby. The fence shall be defined so that
the target, such as a house, lake etc., is in the middle of the fence. The radius of the
fence shall not be less than 100m.
•Geo-Fence alarm IN.
oIf the device enters inside this fence the alarm will be triggered
oUp to three Geo-fences IN zones can be set up.
•Geo-Fence Out
oIf the device goes outside of this fence the alarm will be sent
oThe Beacon needs to be inside this fence.
oOne Geo-Fence OUT zone can be set up.
5.4 Home / Away alarm
The unit can be set up to send alarm when the user leaves or enter the beacon range.
Make sure that the beacon/cradle is positioned in the centre of the building and have
proper coverage to avoid false alerts.
5.5 Technical alarms
•Power on
•Power off alarm
•Low battery alarm
•Critical low battery alarm (EOL alarm)
•Battery full alarm
•Test transmission alarms
•Accessory battery low alarm
Positioning
The device position can be determined in 4 separate ways. GPS, Wi-Fi, LBS and via
Beacon.
When in movement the unit will determine position every 80 seconds or 3 minutes
depending on movement speed.

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If static or in range of a registered beacon the unit will not determine position
Definition of static is 7 minutes without movement. Movement is determined by the
accelerometer in the device.
Satellite positioning has the highest priority. Accuracy is often about 10-100m.
Wi-Fi position is determined by 2 or more mac addresses obtained from surrounding Wi-
Fi networks. Accuracy is often about 10-100m.
LBS station position is determined by connected base station. The accuracy is low and
should more be considered an indication of location.
Beacon. If there is a registered beacon within range, the system will use the registered
position as location.
Important: Do not move the beacon/cradle to a new location without having the
address adjusted in the administration system. If so, the position information displayed
in case of an alarm may be wrong.
Sending a contact message
The device can send a request for contact to users connected thought the i-care plus
application. The message is sent by pressing the side button on the device. A sound and
a vibration are played to confirm that the message will be sent.
Abby and docking station, back, front and side view
Each indicator can light only have one color, but it can have different blinking patterns
depending on status. Example with all three indicators activated.
Microphone
SOS button
Green Status light
Necklace
Red Status light
Side button
USB charger
connector

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Button, display, LED, sound, and vibration chart
9.1 Display
•Network type
•Network signal strength
•Bluetooth active
•Home beacon in range
•Battery status
•Time
•Step counter
Alarm in progress Message sent Fully charged battery
Battery low SIM error No network connection
Incoming call Outgoing call

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9.2 Menu system
The menu system enables the following functions.
•Pairing of social alarm accessories
•QR code for pairing to i-care plus application (not yet supported in I-care plus)
•Power on/off
•Pairing of Bluetooth accessory (not yet supported)
To enter the menu system, press side & SOS buttons simultaneously for 3 seconds.
When in the menu system
•Use the side button to scroll down.
•Use SOS button to confirm/enter.
The unit will exit the menu system automatically after 10 seconds if there is no activity.
9.3 Abby, the body worn device.
Status/Function
Input
Green led
Red led
Sound
Vibration
Turn on
Press side button
3s or put the
Device in the
charger.
N/A
N/A
N/A
Long
vibration
Idle mode
N/A
Short flash every
3s
N/A
N/A
N/A
Charging
N/A
Long flash every
3s
N/A
N/A
N/A
Fully charged
N/A
Lit up
N/A
N/A
N/A
Alarm (no delay)
SOS button, press
3s, or 3 short
presses
Short flash until
call connected
Short flash until
call connected
Alarm tone until
receive instruction
from server
Vibration until
receive
instruction
from server
Alarm (delay period)
SOS button, press
3s, or 3 short
presses
Long press side
key to cancel
Short flash until
call connected
Short flash until
call connected
Alarm tone for 30s
until cancelled
or
until receive
instruction from
server
Vibration for
30s until
cancelled or
until receive
instruction
from server
Alarm ongoing
N/A
Blink Green and Red Flash same
time for every 1 second
N/A
N/A
Fall Alarm
Cancel: Side
button
Short flash until
call connected
Short flash until
call connected
During cancel
period, 30s: Beep
1/s. Then Alarm
tone
During cancel
period, 30s:
Short
vibration
0.2s,0.6s
OFF,1.2s
alternatively.

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Then vibration
for 3s
Cellular network not
available / Invalid SIM
N/A
N/A
Red
Short flash 0.8s
in 3s
N/A
N/A
Data Connection
Failed
N/A
N/A
Red
Short flash 1.2s
in 3s
N/A
N/A
Low battery (<20%)
N/A
Not lit
Red
Short flash 0.3s
in 3s
Beep + Vibration
at the same time
Incoming call
Answer: SOS
button
N/A
N/A
Ring signal
Vibration
Contact Message to
App (Side button
alarm)
Long Side button in
Normal state
N/A
N/A
Short Tone When
server response
OK
Short
Vibration once
Turn on display
Short press Side
button OR SOS
button
N/A
N/A
N/A
N/A
Out of battery
Battery <2%
N/A
Lit up until
power off
completely
N/A
Long
vibration 2s
No SIM
SIM not recognized
N/A
Red
Short flash 0.8s
in 3s
N/A
N/A
9.4 Abby, docking station.
Status/Function
Green Led
Power connected
Flashing
No power
Off
Installation.
When first plugged in or after storage you should let the Abby charge for up to 3 hours
to reach full battery capacity.
Assembly the power adapter with correct plug

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Connect the power supply to the wall socket and the USB connector to the Abby Docking
station. The green Led on the docking station will be lit up and the display will show a
charging symbol.
•Install the Abby into the Docking station.
•Note! The Abby will start up automatically when put into the docking station. If Abby
is totally discharged this may take some minutes
•The LED will flash twice in red every few seconds until it is connected to the network.
After approx. 30-60s it will start blinking green, and it is now ready to be configured in
i-care-online. (Note! When fully charged the green light is lit up)
Radio trigger (Accessory)
The radio trigger uses two-way communication, so when Abby receives an alarm from a
radio trigger, it will send a confirmation of receipt to the radio trigger. This is confirmed
on the radio trigger by indicator light change from red to green. If the radio trigger does

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not get any confirmation, the alarm is repeated. The radio trigger can be worn using a
wristband or neckband. The radio trigger is waterproof according to IP67 by an
integrated gasket and can be carried in the shower and in wet environment.
Pairing a radio trigger
1. Press side button and SOS button simultaneous for 3 seconds
2. Press SOS button twice
3. Press the button of the social alarm trigger.
4. Abby will beep and confirm pairing in the display.
5. Press SOS button to confirm.
6. Wait 10 seconds for the unit to go back to stand-by
Always make a test call using the radio trigger after it has been paired to confirm
functionality.
Supported Careium radio accessories.
•Enzo
•Elliot
•Vibby
•I10 Smoke
•I10 Heat
•I10 CO
Maintenance
14.1Cleaning
When cleaning the Abby including accessories and cables, use only a slightly damp cloth.
Do not use strong detergents or solvents when cleaning.
Reinstatement
If the Abby is reinstated at a new user, it shall be reset to default settings and re-programmed
according to the data and requirements of the new user.

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Technical data
16.1 Abby, the body worn device.
Dimensions : 63 x 44 x 17 mm (L x W x H)
Weight: 45 g
IP-Class: IP67
Temperature: Operating temperature -10ºC to +40ºC
Power consumption (typical):
- Off mode: 0,8 mW
- Call mode: 2 W
- Networked standby: 16 mW
Battery: Li-ION, 3.7 V, 950 mAh, 3.5 Wh
Standby time: Depending on use case, network situation and settings. Up to 5
days
Talk time: GSM900: 253mA, 4hours
WCDMA: 495mA, 2hours
LTE VoLTE: 120mA, 7hours
Alarm Protocol: SCAIP, TS 50134-9 and voice call
Radio receiver category: 1
SIM card interface: Nano SIM
Cellular bands
Technology
Band
GSM (2G)
GSM-900/1800
WCDMA
B1, B8
FDD
B1/B3/B7/B8/B20/B28A
TDD
38/40/41
Wi-Fi: The Wi-Fi function is only used to obtain location information and
does not transmit signals.

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16.2Charging Cradle/Beacon
Dimensions : 58 x 68 x 50 mm (L x W x H)
Weight: 38 g
Color: Blue
RFID, transmitter: 866 MHz
USB: Micro USB-C (intended for Careium certified adapters)
16.3Power supply
Model (EU/UK): TPQ-236A050100VW01
Input voltage: 100-240V
Input AC frequency: 50-60 Hz
Output voltage: 5,0 VDC
Output current: 1,0 A
Output power: 5,0 W
Cable length: 1,5m fixed cable
Interface: USB-C male
16.4Environment
The device has IP class 67 and will withstand dust particles as well as water for up to 30
minutes.
The Charger cradle/beacon has no IP rating, and shall be kept indoors, and in a dry
environment.
Environmental information
This product complies to the environmental regulations stated in the EU
and UK declaration of conformity as well as the Battery Directive
2006/66/EC and Waste Electrical and Electronic Equipment 2012/19/EU
(WEEE). Further ECO-design information is available at:
www.careium.com/ecodesign. Careium has certifications in the
international standards for environment, ISO 14001. Careium also supports
UN’s global goals for sustainable development. You can read more about the
sustainability work at: www.careium.com/en-gb/about-careium/about-us/sustainability/.
The Abby is marked with the “crossed out wheeled bin” logo, which indicates that it
should be handed in for recycling.

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The product can be returned free of charge to a recycling station that is connected,
directly or via a recycling system, to CAREIUM or to your distributor. For detailed
instructions, please check with your distributor or visit our website,
www.Careium.com/care/
Note! The WEEE information and recycling instructions apply to European Union
member states only. For other countries please check local legislation or contact your
distributor.
The materials used in the neckband meet the textile safety requirements of Oeko-Tex
standard 100.
17.1Proper disposable of products
(Electrical and electronic waste)
(Applicable in countries with special collection systems)
This symbol on the product itself, its accessories or instructions for use means that the
product and its electronic accessories (e.g. chargers, headsets, USB cables) must not be
disposed of with ordinary household waste. In order to avoid damaging the environment
and human health, these parts should be sorted separately and recycled in order to
promote the sustainable reuse of materials. For questions about how and where these
products should be recycled, private individuals should contact the place of purchase or
municipality. Companies should contact their supplier and read the terms of the
purchase documentation. This product and its electronic accessories must not be mixed
with other commercial wastes. This product complies with the RoHS directive. Proper
disposal of batteries in this product (applicable in countries with special collection
systems) This symbol on the battery, in the manual or in the packaging indicates that the
battery in the product must not be disposed of in the ordinary household waste. Where
they occur, the chemical designations Hg, Cd or Pb mean that the battery contains
mercury, cadmium or lead exceeding the reference levels of the EU battery Directive
2006/66. If the batteries are not disposed of properly, these substances may harm
human health or the environment. To protect natural resources and promote reuse,
dispose of the batteries separately and recycle them by placing them in the municipal
battery collection container.
17.2Proper disposal of batteries in this product
(Applicable in countries with special collection systems)
This symbol on the battery, in the manual or in the packaging indicates that the
battery in the product must not be disposed of in normal household waste. If the

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batteries are not disposed of properly, these substances may harm human health or the
environment.
Simplified EU declaration of conformity
Hereby Careium Sweden AB declares that this radio equipment is in compliance with RE
Directive 2014/53/EU, RoHS Directive 2011/65/EU, Packaging Directive 94/62/EC, REACH
Regulation (EC) No 1907/2006, Regulation (EC) No 2019/1782 and 1275/2008 pursuant to
ECO-design Directive 2009/125/EC. The full text of the EU declaration of conformity is
available at: www.careium.com/dofc.
UK Declaration of Conformity
Hereby, Careium declares that the radio equipment type Abby is in compliance with the
relevant UK legislation.

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© 2021 Copyright Careium AB
Manual_Abby_en_11
Careium AB, Jörgen Kocksgatan 1 B, 211 20 Malmö, Sweden
Corporate identification number: 556569-9740
www.careium.com