Simply press the base unit button or pendant button once
Making a test call
• The button on your pendant will ash red for several seconds to conrm a
signal to the unit has been sent.
• Then the red light on the alarm will ash and will start beeping to denote a call
is active.
• The unit will beep while it is connecting to the contact centre (Please be aware
that on the initial call this may take several minutes while the alarm roams
across the mobile networks to nd the strongest signal).
• The call will be answered by a contact centre operator who will say “You’re
through to Careium, how can I help?”
• Advise the operator you have just self-installed the alarm, are new to the
service and are placing a test call.
• A conversation can now be held between you and the contact centre operator,
who will:
-Conrm your customer name and the address where the unit is tted.
-Welcome you to the service and conrm how clear they can hear you.
-Ask where in the property the unit has been installed.
-Ask you to press the button on the alarm base unit, once the initial call is
closed by the contact centre to provide a further test.
-Ask the location of the smoke detector (if relevant) and for it to be tested.
-Finally, request if we have not received full customer information, for you
to follow the link in the email sent upon placing the order and submit the
information without further delay.
• Once the call is complete the operator will close it down and the light on the
front of the unit will return to steady red.
• If you have a smoke detector, once installed, it will automatically raise an alarm
to our contact centre if it senses smoke.
• No matter how the call is raised (from pendant, smoke detector or the button
on the alarm unit) the unit will start to make an emergency call.
• If the operator cannot hear you, they will attempt to call you on your landline or
mobile phone depending on which number you provide.
