careium careip a5 User manual

How to install your
personal alarm service
www.careium.co.uk

Welcome to Careium
This step by step guide tells you everything you need to know to
self-install your personal alarm service. It has been written by our
expert technicians and has easy to follow instructions and pictures.
Before installation
IMPORTANT: Before installing your equipment please ensure you
have completed the service user details online form (available at
www.careium.co.uk/service-user-details) and returned all enclosed
forms to Careium.
If you have any questions or issues please see our
comprehensive FAQs online at www.careium.co.uk/contact/help
Note: All illustrations are for illustrative purposes only and may not accurately
depict the actual device. The items supplied with your unit might vary depending on
the software and accessories available in your region.

5. Wall mounting kit
3. Wristband & neckcord
1. Base unit (graphite or white)
4. Power supply
2. Pendant
Included in your box
Your personal alarm pack contains the following items:
or

Installation of your alarm
Connection
The alarm unit you have been provided is easy to install and simply requires
connecting as shown below:
1. Take your alarm unit out of the box. You will notice that the power lead is
already connected.
2. Uncoil the power lead fully and plug it into a wall socket.
3. Remove the cover from the back of the unit (the large one near the antenna).
4. Turn the switch to the right-hand side of the power connection to ‘on’.
Replace cover.
5. The green power ‘on’ light will come on and the red connectivity light will begin
to ash.
6. Once the red connectivity light goes out, you are ready to go. Press the red
button to activate a test call

Simply press the base unit button or pendant button once
Making a test call
ALARM NOT ALARM
=
• The button on your pendant will ash red for several seconds to conrm a
signal to the unit has been sent.
• Then the red light on the alarm will ash and will start beeping to denote a call
is active.
• The unit will beep while it is connecting to the contact centre (Please be aware
that on the initial call this may take several minutes while the alarm roams
across the mobile networks to nd the strongest signal).
• The call will be answered by a contact centre operator who will say “You’re
through to Careium, how can I help?”
• Advise the operator you have just self-installed the alarm, are new to the
service and are placing a test call.
• A conversation can now be held between you and the contact centre operator,
who will:
-Conrm your customer name and the address where the unit is tted.
-Welcome you to the service and conrm how clear they can hear you.
-Ask where in the property the unit has been installed.
-Ask you to press the button on the alarm base unit, once the initial call is
closed by the contact centre to provide a further test.
-Ask the location of the smoke detector (if relevant) and for it to be tested.
-Finally, request if we have not received full customer information, for you
to follow the link in the email sent upon placing the order and submit the
information without further delay.
• Once the call is complete the operator will close it down and the light on the
front of the unit will return to steady red.
• If you have a smoke detector, once installed, it will automatically raise an alarm
to our contact centre if it senses smoke.
• No matter how the call is raised (from pendant, smoke detector or the button
on the alarm unit) the unit will start to make an emergency call.
• If the operator cannot hear you, they will attempt to call you on your landline or
mobile phone depending on which number you provide.

How to install the smoke
detector (optional)
If you have ordered a smoke detector it arrives programmed
and ready to be installed.
Prior to tting the smoke detector, test the detector by pushing the
“test” button on the front and ensure the contact centre respond,
this conrms the smoke detector has been activated.
Installation
On the base of the smoke detector you will nd a sticky backed Velcro pad. This
should be detached from the base and xed to the ceiling following the guidelines
set out below:
• If your home has 2 oors ideally you should have one smoke detector per
oor, but if you only have one detector you should install the smoke detector
on the ceiling of the rst oor landing to give the best coverage for the entire
property.
• If your property has one oor (at or bungalow) the smoke detector should be
installed in the most central point, ideally in the corridor to pick up smoke from
any room in the house.
• Smoke detectors should not be installed in the kitchen. Steam from
cooking or the kettle will activate the device.
• Smoke detectors should not be installed on the wall. The operation time is
such that a re will have taken hold before the alarm will activate.
• The smoke detector should be installed at least 300mm from any wall or
partition.
• It should also be mounted at least 300mm from anything dropping down from
the ceiling including light ttings, beams, etc.
Once the Velcro pad is axed to the ceiling, push the smoke detector onto the
pad so the two parts of the Velcro stick together. Your smoke detector will
now be ready to operate, if it detects any smoke an alert will be raised to the
contact centre.

Test / pause button
& control lamp
Battery Warning
Around one month before the battery runs out the smoke detector starts to
emit short beeps with about 30 seconds interval and transmits an automatic
low battery message to the contact centre. Then it’s time to change the battery.
Always test the smoke detector after battery replacement.
Control lamp Signal
Normal operation 1 ash every min Silent
In case of alarm Continuous ash Pulsating sound
Battery warning 1 ash every min 1 chirp every 30 secs
Replacing the battery
• Twist the smoke detector anticlockwise to remove from base
• Unclip and remove old battery
• Replace with new PP9 battery and clip in place
• Twist the smoke detector into the base in a clockwise motion
Cleaning
The smoke detector should be vacuumed regularly and always in association with
battery replacement. Exterior cleaning can be carried out with a damp cloth. No
cleaning solutions or solvents should be used.

2
3
4
1
5
6
7
Your personal alarm explained
Indicator Lights
1ALARM RED
or
O No Power
Steady light Idle mode
Slow ashing light Ongoing alarm
2POWER ON GREEN
Steady light Mains power
Flashing light Ready for programming the alarm
accessories
Slow ashing light Battery operation
3ERROR RED
O Normal operation
Steady light Problem with Ethernet connection (Not
supported)
Flashing light Registration to server failed
(Not supported)
4STATUS RED / GREEN
O Normal operation
Steady red light No connection to GSM network.
Alternating red and
green
Away mode (Not suppoerted)
5GREEN BUTTON
Cancel alarm
If a false alarm is generated, the call can
be cancelled by pressing the green cancel
button.
6YELLOW BUTTON
Function button
This button can be programmed for
additional features. This is not supported for
normal usage.
7RED BUTTON
or Alarm button This button will generate an alarm call, as well
as pressing the pendant button.

1PULLCORD ATTACHMENT
If the unit is wall mounted a pullcord can be attached
2WALL MOUNT
Holes for wall mounting the base unit
3BACK UP BATTERY COMPARTMENT
Compartment for the battery
4I/O CONNECTORS
Terminals for wire outputs and inputs.
5ETHERNET PORT
The alarm can be connected to your broadband router. This is not supported in
the UK
6POWER SUPPLY
Connection for power lead
7ANTENNA CONNECTOR
Built-in antenna that is optimised for best reception. In cases where the coverage
is inadequate where the unit is located, you can attach an external antenna to the
SMA connector, this is activated automatically. NOTE: Only aerials approved by
Careium and adapted for your unit may be used.
8POWER SWITCH
When the alarm is switched o at the mains socket the alarm will still operate
using its back up battery. This switch will disable all power to the device and will
be set to ‘on’ when you install the alarm.
9SIM COMPARTMENT
The device connects through GSM. If the sim is removed the device will not
operate.
10 VOLUME
The loudspeaker can be adjusted by pressing and holding this button down.

Your pendant explained
The pendant is provided with a number of accessories giving dierent options
for wearing: wristband, wristband attachment, neckband, pocket clip and “easy-
press” cover.
The accessories are attached to the alarm button with a simple click-in action.
If you wish to switch from wristband to neck cord, the wrist strap can be easily
removed and the clasp for the neck cord can be clipped to the back of the
pendant.
Doro Enzo
Quick Start Guide 1
2
3
1 2
3
easy press
12
ENGLISH
EU declaration of conformity
Hereby, Doro declares that the radio equipment type is in compliance with Direcves: 2014/53/EU and
2011/65/EU. The full text of the EU declaraon of conformity is available at the following internet address:
www.doro.com/dofc
Product information
This product is a part of a social alarm system intended to iniate a call in case of emergency or if assistance is
needed.
Frequency band: 869.200-869.250 MHz
Radio-frequency power: max. 10 mW (10 dBm)
Safety information
• The unit is waterproof for use in shower or bath (IP67).
• Baery replacement may be performed only by authorised persons.
Environmental information
This product complies with the requirements of the EU direcve 2006/66/EC (Baeries) and 2012/19/
EU (WEEE) and should not be disposed of with other household waste.
Always recycle your used electronic products, baeries, and packaging materials to dedicated
collecon points.
FRANÇAIS
Declaration UE de conformite
Le soussigné, Doro, déclare que l’équipement radioélectrique du type est conforme aux direcves : 2014/53/
UE et 2011/65/UE. Le texte complet de la déclaraon UE de conformité est disponible à l’adresse internet
suivante : www.doro.com/dofc
Information produit
Ce produit fait pare d’un système de téléassistance desné à émere un appel en cas d’urgence ou de
demande d’assistance.
Plage de fréquence : 869.200-869.250 MHz, Puissance radioélectrique : 10 mW (10 dBm) max.
Information de sécurité
• L’appareil est étanche pour une ulisaon sous la douche ou dans le bain (IP67).
• Le remplacement des baeries ne doit être eectué que par du personnel autorisé.
Information environnementale
Ce produit est conforme aux exigences des direcves de l’Union européenne 2006/66/CE (baeries)
et 2012/19/UE (DEEE) et ne doit pas être mis au rebut avec d’autres déchets ménagers.
Veillez à toujours recycler vos produits électroniques, baeries et matériaux d’emballage usagés dans
les points de collecte dédiés.

General information
• If the device does not have a signal, no alarm can be sent.
• The personal alarm unit must not come into contact with water or any other
liquid.
• Used batteries should be disposed of in an environmentally responsible
manner.
Maintenance
Cleaning
The personal alarm unit and pendant
should be cleaned using a slightly
damp cloth. Solvents should not be
used.
Problems with the
equipment
If you have a problem with your
equipment or need to ask any
questions you can either place a call
via the Careium alarm unit or call
01323 644422 . If your equipment
is found to be faulty we will send
you a replacement, along with a jiy
bag to return the faulty equipment
to us for test, inspection and repair.
Please ensure you return the faulty
equipment in its entirety within 28 days
of receiving replacement, otherwise
you may be charged.
Power cuts
Your alarm unit has an internal battery
that keeps it working for up to 36 hours
(depending on use). In the event of a
power failure the unit will automatically
connect to the contact centre to let us
know the power has failed.
Test calls (once a month)
Once a month test the equipment
by pressing the pendant, let us
know it is a test call. We will conrm
that the equipment is working and that
we have received your call. This makes
sure we know all is well with your
equipment. It also helps the user feel
familiar with the process. If there are
other devices tted it will be benecial
for you to activate each device in turn
to ensure that the whole system is
operational.
Periods away from the home
If you are going away for a while,
perhaps on holiday, let us know the
dates so we will be aware that your
property is empty. When you return
home press your pendant to let the
sta in the contact centre know you
are back.

• Protect the unit from moisture. Rain/snowfall, moisture and all types of liquid
can contain substances that corrode the electronic circuits.
• The personal alarm unit should be placed on a hard surface to avoid blocking
the microphone (positioned underside of the unit).
• Battery replacement may be performed only by authorised persons. Only use
recommended battery type.
• Only use recommended power supply.
• The power supply can be used as a disconnecting device. The wall socket shall
be installed near the equipment and shall be easily accessible.
• AUX-port: Wired installation must be performed only by authorised persons in
accordance with the instructions in the service manual.
Important information
All systems using radio and network communication are subject to interference
beyond the user’s control.
These products are designed to minimise the impact of such interference.
Nevertheless, the user must be aware that system components can be subjected
to interference or other inuences that may cause malfunction.
It is therefore important to regularly check that every part of the system works in
all areas, especially radio communications. Contact Careium immediately in case
of any suspected malfunction.
Users should pay particular attention to the risk of disruption from products
which communicate using the same or adjacent frequencies.
Read safety information
Always read and follow the safety information accompanied
by this symbol.
Caution: Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the instructions.

Notes

Notes

Careium UK Ltd.
32 Tower View
Kings Hill
West Malling
Kent
ME19 4UY
01323 644422
www.careium.co.uk
[email protected] Careium-self-install-careip-A5_v11