Activating the SOS BuddyButton Alarm
Press and hold the SOS button
for 3 seconds until the device
vibrates and bleeps. It will say
‘your call will be answered shortly’
and connect you to one of our
call operators (providing there is
network coverage).
What happens when I press my BuddyButton at
home?
1. Once you press the button
you will be linked to Careline
Community Service where
our friendly and professional
operators will talk to you
and take appropriate action,
whether it be contacting a
friend or family member to
alert them of the problem or
contacting the emergency
services.
2. If we cannot hear you then
we will always try and call you
back on your telephone. If
you don’t have a phone or are
unable to answer, then once
again we will contact one of
your friends or family to ask
if they can come to see if you
need any help.
3. If your friends or family are not
available then we will call the
emergency services to attend.
We will give them your keysafe
code so they will be able to
open the door to your property.
4. No call goes left unresolved,
we will always get someone to
check that you are ok.
What happens when I press my BuddyButton away
from home?
When you press your button our
operators will talk to you through
the device and take appropriate
action, whether it be contacting a
friend or family member to alert
them of the problem or contacting
the emergency services. The
BuddyButton will pinpoint your
location so we will know where
you are and can pass this
information on.
