
1601 W. DEER VALLEY RD. PHOENIX, AZ 85027 | T. 800-552-5669 | TECHSUPPORT@KNOXBOX.COM | KNOXBOX.COM | PAGE 14
OPE-ESYSLR-0325-F
©Knox Company. All rights reserved.
KEYSECURE®5 & 6
ADMIN & USER GUIDE
KEYSECURE® LED LIGHT STATUS
The KeySecure 5 and 6 LEDs provide information about the current status of the unit. The left LED serves
the mechanical key (if available). The right LED serves the electronic key. Both LEDs and keypad backlight
indicate current PIN status.
CONDITION LED AND BACKLIGHT INDICATION ACTION
eKey in, retention latch closed Charging, programmable, no amber LED None
eKey out, retention latch open Amber LED flashes above eKey port Return eKey and close retention latch
eKey retention latch open/will not close No amber LED flashes above eKey port Enable eKey port in KnoxConnect and
sync KeySecure
eKey in, PIN entered, retention latch closed Amber LED on, and latch unlocks for
approximately 5 seconds, then amber
LED goes out and the latch locks
Flip retention latch down within 5
seconds; otherwise, re-enter PIN and
start over
Mechanical key in, retained No amber LED None
Mechanical key out, not retained Amber LED flashes above mechanical
key port
Replace key and turn
counterclockwise to lock
Mechanical key out, not retained No amber LED flashes above
mechanical port
Enable mechanical port in
KnoxConnect and sync KeySecure
Mechanical key in locked position, PIN
entered
Amber LED is on, and key unlocks for
approximately 5 seconds, then amber
light goes out and key locks
Remove key within 5 seconds;
otherwise, re-enter PIN and start over
DC Power On Keypad backlight is on, indicates fully
functionality status None
PIN entry Keypad backlight flashes for every
numeric key
Enter PIN and press arrow (Return)
key
PIN good Both amber LEDs are on for
approximately 5 seconds Remove eKey or Mechanical key
PIN bad Both amber LEDs double flash
simultaneously Re-enter valid PIN
eKey in and retention latch is open Amber LED flashes continuously, Knox
eKey not charging Close retention latch
eKey missing and the retention latch is
closed
Amber LED continues to flash above
eKey retention port Replace eKey and close latch
KeySecure device is not syncing regularly
with KnoxConnect
Ensure that KeySecure is successfully
connecting to your network
Lockout Continuous flash of keypad backlight KeySecure is locked out due to
excessive invalid PIN attempts
eKey from wrong jurisdiction or
nonresponsive and retention latch is
closed
Amber LED fast flashes above secured
eKey
Error code saved in the audit trail -
release and replace with correct eKey
and close latch
No lights but able to release key with valid
PIN entry Blackout Mode Enter Supervisor PIN and press Knox
button to toggle to standard or Night
Mode setting
Keypad lights are too dim Night Mode Enter Supervisor PIN and press Knox
button to toggle to standard setting