Careline GO User manual

GO
Personal
Alarm
User Guide
01553 616200
careline-cs.org.uk

Welcome to Careline
We hope you are happy with your new GO Personal Alarm,
and we’re delighted to welcome you as a client.
The GO is a wearable device with 3G cellular and GPS
technology. When activated it sends an alert along with your
GPS location to our monitoring centre, and you will be able to
speak to an operator over speakerphone. They will then arrange
assistance for you, if required. Our monitoring centre is available
24 hours a day, every day of the year.
If you have any queries at all about the GO personal alarm,
please call the Careline Community Service team directly on
01553 616200 (option 1). We are available 9am–5pm Monday to
Thursday and 9am–4:45pm on Friday.
Please keep this guide in a safe place.
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Safety restrictions
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Please read this document before using your GO Personal
Alarm. Neglecting the rules may be dangerous or illegal. Further
detailed information is given in this manual.
Do not switch on the product when
wireless phone use is prohibited or
may cause interference or danger.
Do not use the product at a refueling
point. Do not use the product near
fuel or chemicals.
Do not use the product in hospitals. Follow
the hospital regulations or rules. Switch
off the product near medical equipment.
Do not use the product on aircrafts.
Wireless devices can cause
interference in aircraft.
Do not use the product where blasting
is in progress. Observe restrictions and
follow any regulations or rules.
Never try to disassemble or service the product. If you
experience any problems please contact Careline Community
Service on 01553 616200 (option 1).
Use only approved accessories. Do not connect incompatible
battery charger or charge other devices with the GO Personal
Alarm charger. A wrong charger may damage the device.

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Getting to know your GO
Microphone
Split ring
Speaker
Stainless steel
Hypoallergenic
chain
Light ring
illuminates
around GO
• Requesting Help: press and hold both buttons.
• System Check: press and hold one button.
• Cancel: press and hold one button.
Charging your GO
1. Connect the plug pack and supplied cable to the charging base, and plug
into power.
2. Place your GO Personal Alarm on the wireless charger. Be sure to check
that the ‘walking person’ symbol faces upwards; the charger and the device
will illuminate blue to indicate that charging has started.
3. Charging duration is approximately three to ve hours from low battery.
4. When the device is charged, its light ring will illuminate green. If the alarm
has automatically updated during charging, it will ash white and if setup to
do so, it will announce “Update completed” when removed from the charger.
5. To use your device at any time, simply remove it from the wireless charger.
Please Note: You will need to perform a System Check at the location of
your charger to ensure your device has coverage for any automatic updates.
The GO Personal Alarm will need a charge approximately every month with
regular use, however, it will inform you when it needs to be placed on the
charger. The device will also need to be charged if you have recently sent an
alert for help, as this event uses more battery power.
Water
resistant

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Charging components
Plug pack
Charging cord Charger Blue when
charging
Low Battery Notications:
• When your battery is low, the GO Personal Alarm will periodically play
the following voice message: “Low battery, please place me on the charger
today”, and will ash orange.
• When your battery is critically low, the device will periodically play the
following voice message: “Critically low battery, please place me on the
charger immediately. An alert may fail”, and will ash red.
• Automated voice messages will only play during day time hours.
Important Charging Notes:
• If you have a pacemaker, you should be sure to keep the wireless charger
and Chiptech GO at least 25cm away from your pacemaker during charging.
• Place the charger on a at surface and please make sure all parts of the
charger are properly connected before use.
• Do not use the charger if any parts of the charging system are damaged.
• Do not place anything metal on top of the charger.
• Do not cover the charger with any material, including the chain.
• Do not place the charger in direct sunlight, recommended charging
temperature between 10°C to 35°C.
• During charging Chiptech GO can become warm to the touch.

Requesting help
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1
To send an alert for help, any time of the day or
night, press and hold both buttons at the same
time on your GO. This will start the short pre-alarm
sequence with a distinct tone and vibration.
2
The light-ring around the GO will ash red to let
you know an alert is being sent to the Monitoring
Centre. A voice message will play, “Help alert in
progress”.
4
An operator will call back; the GO will ring and
automatically answer. The GO has a hands-free
speakerphone system; speak clearly and slowly
to the operator.
3
Once the alarm has been received, a voice
message will play and repeat: “The alert has
been received by monitoring; you will soon be
contacted by an operator.”
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While you are speaking with an operator, the
GO Personal Alarm will work in the background
to obtain your current location and send it to the
monitoring centre.

System check
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Once you have been located, the operator
will send assistance, or organise emergency
services if required, to your location.
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When an operator ends the call, the GO will ash
green to indicate that the monitoring centre can
still call back, and your location continues to be
sent. The GO will automatically stop reporting your
location after a period of time, and the green light
will no longer appear.
Cancelling an alert
During the pre-alarm sequence you can press and hold one button on the
GO to cancel your request for help. The GO will announce: “Cancelled”.
If the alarm has proceeded to the monitoring centre, simply speak to the
operator and let them know you do not require assistance.
Press one button on either side of the GO. Please do not press both buttons
together, as this will send a request for help. A chime will play and the GO
will illuminate blue to let you know that the System Check has started. It will
announce battery level rst.
1. Battery: A voice message will play: “My battery is…” (then one of the
following):
“Excellent”, “Good”, “Low battery; please place me on the charger today,” or,
“Critically low battery; please place me on the charger immediately. An alert
may fail.” This will also be accompanied by a status light:
Excellent
or good
Critically
low
Low

01553 616200
careline-cs.org.uk