Careline Seven User manual
Seven
Alarm Unit
User Guide
01553 616200
careline-cs.org.uk
Welcome to Careline
2
We hope you are happy with your new Seven Alarm
Base Unit, and we’re delighted to welcome you as a
client.
Please keep this guide in a safe place.
If you have any queries at all about the installation
process, please call the Careline Community Service
team directly on 01553 616200 (option 1). We are
available 9am–5pm Monday to Thursday and 9am–
4:45pm on Friday.
When making a call from the alarm unit or pendant,
these calls will be answered by our monitoring centre,
who are available 24 hours a day, every day of the year.
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1
Press the pendant –
If you need help, press your pendant.
2
Our monitoring team will answer –
When your alarm call reaches the monitoring
centre, all of your personal details will be
displayed on the computer. The monitoring
centre staff will speak to you and ask whether
you have a problem.
3
Assistance will be sent to you –
They will then call your nominated contacts
or the emergency services if needed.
Getting to know your SEVEN
The POWER button is solid
green when the base unit is
turned on and operating as
expected.
The CONNECT
button is solid
green when
the base unit is
turned on and
operating as
expected.
The INFO button
should be solid green.
The CANCEL
button can
be pressed to
cancel an alert
during the pre-
alarm period, or
other functions.
The HELP button can be pressed
to activate an emergency alert. This
button illuminates in a clockwise
direction to let the user know their
call for help is being sent.
The Speaker and Ambient
Light Sensor is located under
the speaker grill, and it adjusts
the brightness of all SEVEN
lights to suit the environment.
Please do not cover.
Front view
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POWER
CONNECTION
(9V DC)
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Back view
Use the two available
screw slots to mount
the SEVEN to the wall
or wall mount bracket.
The BATTERY
COMPARTMENT
contains one
rechargeable
battery pack,
with an expected
battery lifetime of
up to ve years.
The backup
battery runtime is
up to 40 hours.
The MICROPHONE
is part of the hands-
free speakerphone
system.
The SEVEN has two micro
SIM CARD HOLDERS,
which are located under
the battery pack.
The OPTION
PORT is
reserved for
Careline use.
Your Personal Help Button
Your personal help button should be worn around the neck or on the wrist
at all times, including at night, and in bed. It is hot waterproof (IP68 rated)
and can be worn in the bath or shower. The pendant has a stainless steel
hypoallergenic chain and is designed to break under signcant force.
Your personal help button, which works in your house and garden, has a
range of up to 300m. It regularly checks its battery and tests with SEVEN
to ensure it is in contact. Tests are automatic and any issues are reported
to your Alarm Receiving Centre (ARC).
Alarm Unit Functions
Button functions and lights
Press the Connect button to hear the 4G cellular status.
SEVEN will then announce ‘Excellent’, ‘Good’, ‘Poor’ or
‘Unavailable’.
Press to send ‘I’m OK’ to your service provider, if congured
to do so.
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On
Flashes orange when the mains power is
disconnected. A voice message will play to let you
know that SEVEN is not connected to power.
Solid red when the base unit is no longer
functioning, or is missing
Flashing red when the base unit battery is low
No light – SEVEN is off
OK, the cellular connection is available.
The Connect button will show solid orange for a
short period of time when connecting to the cellular
network.
The orange ashes are to let you know that one of the
two SIM cards is not connecting
The red ashes indicate that there is no connection to
your service provider. An alert for help will not work.
No light – SEVEN is off
Power
Connect
The Power button is back-lit green to indicate that the
SEVEN is on.
Press the Power button to hear the status spoken. Hold to
turn the base unit off, press to turn it on.
Requesting Help
If you need help at any time of the day or night, press and hold your
personal help button and count to three. The outer rim of your personal
help button will ash red to let you know your alert for help is being
sent. You will hear a loud alarm sound from the base unit and the Help
button will illuminate red. Voice messages on the SEVEN will play to let
you know the status of your request for help as it progresses.
Alternatively press the large round Help button on your SEVEN to
request help.
Following an alert being sent to your service provider you will hear the
operator speak; you can communicate with them by speaking to the
base unit through the hands-free speakerphone. You will only be able to
speak with the operator if you are within hearing distance of the base unit.
The Info button should be solid green.
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Info
Press the Help button to send an emergency alert to your
service provider. The lights under the Help button will rotate
while the alert is in progress.
The Help button will be dimly back-lit during normal
operation so it can be located in the dark.
Help
Press to Cancel any function, including voice notications,
and to cancel an alert during the loud alarm.
This will illuminate solid orange when an alert can be
cancelled, during the loud alarm.
No light – normal operation.
Cancel
Cancelling an alarm
During the loud alarm period when you rst press your help button, you
can cancel the alarm by pressing the round Cancel button that is back-
lit orange.
System Test
You can test your system to ensure it is functioning as expected by
sending an alert. Press and hold your personal help button and count
to three. Voice messages on the base unit will play to let you know the
status of your request for help as it progresses. When you hear the
operator, tell them you are testing. If you encounter a problem when
trying to test your SEVEN, please contact your service provider.
Installation reminders
Do not unplug or move the SEVEN base unit from the location it has
been installed.The location it is installed in has been tested to ensure it
has good cellular connectivity and range with your personal help button.
Moving the base unit could adversely affect its ability to send an alert
for help.
If you are relocating, you will need to contact your service provider to
organise a new installation and change your address details.
Cleaning and Maintenance
• Do not spray your personal help button or base unit with perfume,
insect repellent or similar harsh products.
• Clean your personal help button and base unit with a warm, well
wrung out, damp cloth.
• Do not use abrasive or polishing cleaners.
• Do not immerse your base unit in liquid, or position it in a place where
liquids can be spilled on it.
• Do not try to open any part of your base unit or personal help button.
• Do not stick objects in any of the holes or sockets on your base unit
or personal help button.
• Do not cut any of the wires connected to your base unit.
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Turning On and Off
To turn your system off press and hold the Power button; it will play an
instructional message followed by four beeps. Continue to hold until you
hear the last beep and it will switch off.
To turn the system on again, press the Power button until the welcome
message plays. The green light will indicate when it is on.
Disclaimer
To the maximum extent permitted by law, the manufacturer of SEVEN
will not be liable or responsible to you for any damage, loss or injury,
you may suffer or incur in connection with any failure of your system
due to incorrect usage, and usage that is inconsistent with this guide,
including a failure to follow the instructions set out in this guide.
Due to external factors it is possible that in exceptional circumstances
the system may not operate as expected. Such factors include radio
interference, lightning strikes or communication network outages.
These are outside our control, we cannot accept any responsibility
for damages or other consequences resulting from any failure. If you
suspect your system is damaged or not functional, please perform a
‘System Test’. If your SEVEN beeps continually this indicates it is not
functioning as expected, please contact your provider immediately.
Do not cover the top of the SEVEN base unit. This can affect the
volume from the speaker and the visibility of the button indicators.
When the system is turned OFF, and there is NO Power button light,
your system will not operate and you cannot send an alert for help.
The supplied necklace attachment has been designed to break under
pressure to prevent harm. Please contact your service provider before
attaching an alternative necklace to ensure it is safe to do so.
Use of this system conrms acceptance of these limitations. If you
suspect your system is damaged or not functional, please contact your
service provider.
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10
Contact us
We hope to solve your query, deal with any problem or answer any
questions immediately. Some problems however may need further
investigation. We aim to solve these within 15 working days. If we
cannot reply in full within 15 working days, we will write to you and
explain the reasons for the delay and tell you when we will be able to
give you a full reply.
If you have a problem please write to us at:
Careline Community Services Manager
Borough Council of King’s Lynn & West Norfolk
King’s Court, Chapel Street
King’s Lynn PE30 1EX
Our overall objective is to resolve problems at this stage and put right
any complaints which are upheld. Our reply will clearly explain our
position in respect of your complaint.
If you’re not satised with the response you receive, you can submit
a corporate complaint. Please ensure you have raised your complaint
with the service area in question before making a formal corporate
complaint.
Ways to submit your complaint:
• Online at west-norfolk.gov.uk/corporatecomplaint
• Email complaints@west-norfolk.gov.uk
• Complain in person
• Write to us at Complaints – Democratic Services, Borough Council
of King’s Lynn and West Norfolk, King’s Court, Chapel Street,
King’s Lynn PE30 1EX
• Telephone 01553 616200 (option 1)
Your complaint will be acknowledged within two working days. The
relevant Executive Director, or their authorised representative, will try
to respond with a full reply within 15 working days. If the complaint is
particularly complex, an interim response will be sent.
Falls Pendant
The falls pendant will automatically call
our monitoring centre if you fall, there is
no need to press a button.
Careline Personal Alarm
With the touch of a button our call monitoring
centre can contact family, friends or the emergency
services, giving you peace of mind 24 hours a day,
seven days a week.
Key Safe
We can supply a key safe so emergency services
or trusted contacts can access
your home should you need help.
GO pendant
The GO offers peace of mind and reassurance on
the go. With inbuilt GPS, you can call for help with
the touch of a button.
11
01553 616200
careline-cs.org.uk
117 0 -19 9
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