CARILOHA RESORT COMFORT BASE User manual

RESORT COMFORT BASE™
USER’S MANUAL
Please read and keep for future reference.
This manual contains important safety information.

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REMOTE CONTROL FEATURES
APP & VOICE CONTROL SETUP
ALEXA VOICE COMMANDS
FAQ
TROUBLESHOOTING GUIDE
COMPONENT GUIDE
10 YEAR LIMITED WARRANTY
TABLE OF CONTENTS
TABLE OF CONTENTS
IMPORTANT SAFETY INFORMATION
WEIGHT RESTRICTIONS AND EMERGENCY BACKUP
FEATURES
GETTING STARTED
POWER CORD SETUP
JOINING TWO ADJUSTABLE BASES (CONNECTING STRAP)
LEG ASSEMBLY
MATTRESS RETAINER BAR ASSEMBLY
REMOTE ASSEMBLY AND FREQUENCY SET UP
REMOTE CONTROL SYNCHRONIZING TWO ADJUSTABLE BASES

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PLEASE READ ALL INSTRUCTIONS AND SAFETY INFORMATION CAREFULLY BEFORE
USE AND ASSEMBLY
SAFETY INFORMATION
Only use the adjustable bed base for its intended use as described in this manual.
Follow the guidelines below for your safety, the safety of others and to avoid risk of
electrical shock, re, burns or injury:
• Avoid ngers in pinch-points.
• Two or more adults is strongly recommended for moving and assembling
of the adjustable bed base.
• Plug adjustable bed base into a surge protector (not included) or directly
into a suitable wall outlet.
• If the plug does not t your outlet, contact a qualied electrician to install a
suitable outlet. Unauthorized modication or failure to use a proper power
source or surge protector will void the electrical portion of your warranty.
• Keep power cords away from heated surfaces.
• To safely disconnect, ensure the base is in a at position with all motors off,
and unplug from power source.
• Always unplug the base from the electrical outlet before cleaning or servicing.
• Discontinue use of the bed base and contact a qualied service center if: it has
a damaged cord or plug, is not working properly, or has been dropped into water.
• Do not place the adjustable bed base or any of its components near
or in water.
• Do not drop or insert objects into any opening. Never operate the base
when there is an obstruction between the moving parts of the adjustable
base and the metal frame.
• Replacing parts on the adjustable base is allowed to be done by consumer,
however tampering with internal components will void the warranty.
• Do not use accessories/attachments that are not recommended by the
manufacturer.
• Exceeding this weight restriction could damage the bed and/or cause injury
and will void the warranty.
• Do not operate the adjustable bed base when a person or animal is
underneath the adjustable bed base.
• Mattresses may move or shift on bases – use caution.
• All 6 legs must be installed and resting evenly on the oor. The legs must be
a minimum of 6” to maintain articulating clearance and must not exceed 12”;
anything taller is considered unstable.
TIPPING WARNING
Placing weight at the edge may cause base to tip.
IN-HOME USE
The adjustable base is designed solely for in-home use. This base was not designed as
a hospital bed and is not designed to meet hospital standards. Do not use this base
with tent type oxygen therapy equipment or near explosive gases.
OPERATION AND SUPERVISION
Close supervision is required when the bed base is used by or near children,
animals, convalescents or disabled persons. Immediately dispose of all packing
materials as they may pose a risk to small children and pets. To avoid injury,
do not allow children or small pets to play on or under the adjustable bed base.
PACEMAKERS
As with any product that produces a vibrating motion, it is possible that some
pacemakers may interpret this motion as a false sense of movement and/or
exercise. This may or may not affect your pacemaker. If you have any concerns,
please consult your physician.
IMPORTANT SAFETY INFORMATION
IMPORTANT SAFETY INFORMATION
VIOLATING ANY OF THE SAFETY INFORMATION WILL VOID THE
WARRANTY AND MAY RESULT IN INJURY OR DAMAGE TO FLOOR

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WEIGHT RESTRICTIONS
The recommended weight restriction for the adjustable base is 750 pounds,
which is calculated to include the weight of the mattress. To calculate the
weight limit, subtract the weight of the mattress from 750 pounds. The bed will
support the recommended weight limits if distributed evenly across the base.
This product is not designed to support or lift the total maximum weight limit by
the head or the foot section only. Consumers should not enter or exit the bed
with any portion of the adjustable base in the raised position; always return
the bed to a at position prior. If the weight limit is exceeded on the head or
foot mechanism, the master controller will stop all functions. Exceeding the
recommended weight limit restrictions could damage the bed and void the
warranty.
EMERGENCY BACKUP
In case of a power failure, the adjustable base features an emergency backup
that allows you to return the bed to the at position without power.
Step 1: Unplug the adjustable base.
Step 2: Locate the Emergency Battery Backup Box that is attached to the
power cord.
Step 3: Insert four 9-volt alkaline batteries (not included) into the battery box.
Step 4: Press and hold the reset button on the body of the control box to
atten the bed. (Reset button is inset. This step can only be completed
with a pen-tip or an object with a similar shape).
Step 5: Immediately remove the four 9-volt batteries after the base is returned
to the at position. The four 9-volt batteries must be removed before
power is restored to the adjustable bed base.
Warning: Leaving in the 9-volt batteries in the Emergency Battery Backup Box
after power has been restored will cause the electrical components to short out
and damage the master controller.
WEIGHT RESTRICTIONS AND EMERGENCY BACKUP
VIOLATING ANY OF THE SAFETY INFORMATION WILL VOID THE
WARRANTY AND MAY RESULT IN INJURY OR DAMAGE TO FLOOR

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• Head and foot up/down positions; head up to 60 degrees, foot up to 35 degrees
• Pillow tilt support up to 30 degrees
• Head and foot massage with 10 minute auto shut-off
• USB charging ports
• 14 button wireless remote control
• Wi for phone remote application
• Pre-programmed positions: anti-snore, zero gravity, and at position
• 2 programmable positions: I and II
• Six legs with customizable heights
• Undercarriage is made with reinforced steel components for strength and durability
• Emergency backup battery box
• Mattress foot retainer bar
• Non-skid fabric
• LED Underbed Lighting
• Voice control enabled with “Cariloha Comfort Base” app
Note: This base is designed to t within a standard bedframe.
OPERATING NOISES
The massage function emits a noticeable tone during operation. As the massage
intensity level is increased, the tone will intensify. The noise will be less audible on
a carpeted oor and a bit more noticeable when on a hard oor surface.
During typical operation, the wheels, which allow the bed to articulate, will make
contact with the steel platform supports of the base creating a contact noise.
When entering, exiting or shifting weight on the base, this contact noise may be
audible as the wheels make contact with the steel platform supports of the base.
This is normal. Depending on the incline of the base, the noise levels can also
potentially increase.
FE AT URE S
FEATURES

(6x) Four-Piece
Adjustable Legs
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GETTING STARTED
NO TOOLS REQUIRED FOR ASSEMBLY.
Use caution at pinch points and unfolding the base
as parts may have shifted during shipping.
(1x) Wireless
Back-Lit Remote
(3x) AAA Batteries
Included per Base
(1x) Simultaneous
Synchronization Cable
(Only included with
Twin XL/CKS bases)
(1x) Foot Retainer bar
(2x) Wing-nuts per Base
(1x) Split Adj Base Sets
Connecting Strap
(Only included with
Twin XL/CKS bases)
GETTING STARTED
(1x) Back-Up
Battery pack
(1x) AC/DC Power
Adapter per Base
(1x) Master Control Box
(Already installed under base)
(1x) Power Cord
Input voltage
100-240V per base

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POWER CORD SETUP
CAREFULLY open the adjustable bed base into an
L position on its side or lay at with the bottom facing
up. This step may require two adults for safety.
Ensure all power cord connections circled to the
right are completely plugged-in.
Installation of the Backup Battery Pack is optional.
Only put batteries into the Backup Battery Pack
during an electrical outage and after the power
cord is unplugged from a power source.
POWER CORD SETUP
(1x) Backup
Battery pack
(1x) AC/DC Power
Adapter per Base
(1x) Power Cord
Input voltage
100-240V per base
(1x) Master Control Box
(Already installed under base)

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JOINING TWO ADJUSTABLE BASES
If any split setup is being installed, plastic connecting
straps are provided (one per base) to secure the
bases together. Use both straps to secure the head
and foot portions together.
With the bases in their desired location, slightly loosen
both legs to allow the strap to t on the leg bolt,
between the leg washer and frame.
(A)
(B)
JOINING TWO ADJUSTABLE BASES
Slide side (A) of the connecting strap onto leg bolt.
Swing the strap and connect side (B) to the leg bolt.
Secure the strap by shifting to the left.
Re-tighten legs. Do not over tighten. Use the
remaining strap and repeat on other end of the base.

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The legs must be a minimum of 6” to maintain
articulating clearance and must not exceed 12”;
anything taller is considered unstable.
L EG A S S E M B LY
Locate the legs and choose one of the heights.
Make sure the leg with the solid end is touching
the oor. Screw six legs into the pre-drilled holes by
hand. All legs must be installed and resting evenly
on the oor. The base will not operate properly
without the legs.
LEG ASSEMBLY
VIOLATING ANY OF THE SAFETY GUIDELINES MAY
RESULT IN DAMAGE OR INJURY, VOID THE WARRANTY FOR
IMPROPER USE AND MAY CAUSE DAMAGE TO THE FLOOR.

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MATTRESS RETAINER BAR ASSEMBLY
MATTRESS RETAINER BAR ASSEMBLY
Figure 2Figure 1
Locate the mattress retainer bar in the packaging.
At the foot of the base, there are two openings to
insert the mattress retainer bar. Slide the large retainer
bar into the opening at the foot of the bed.
Secure the retainer bar (Figure 1) with the included
wing-nuts (Figure 2). This will hold the mattress
retainer bar in place.

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REMOTE ASSEMBLY AND
FREQUENCY SET UP
REMOTE ASSEBLY AND FREQUENCY SET UP
Locate the wireless remote control and insert (3x) AAA batteries (included).
The remote control is pre-programmed to work with the adjustable bed base.
If you have more than one adjustable bed base, each remote control and
adjustable bed base set should be pre-programmed to work separately.
If the remote control is not communicating with the bed (the base is not
responding by moving when the remote control is activated), please follow
the below steps:
FCC COMPLIANCE
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference
and (2) this device must accept any interference received, including
interference that may cause undesired operation.
To comply with the FCC RF exposure compliance requirements, no change
to the antenna or the device is permitted. Any change to the antenna or the
device could result in the device exceeding the RF exposure requirements
and void user’s authority to operate the device.
Radio Frequency: 2.4 GHz
Step 1: Unplug the adjustable base that is not being programmed.
Step 2: While the bed that is being programmed is plugged in, remove the
battery cover on the back of the remote control.
Step 3: Double click the switch on the control box under the base. At this
time, the light will illuminate.
Step 4: Press and hold the button on the back of the remote. The light will
begin to ash.
Step 5: Both lights on the control box and remote will be continuous, then
simultaneously turn off. At this point, pairing is complete.

PAGE 13 REMOTE CONTROL SYNCHRONIZING TWO ADJUSTABLE BASES
REMOTE CONTROL SYNCHRONIZING
TWO ADJUSTABLE BASES
Master Control Box Master Control Box
Splitter Sync Cord Splitter
Step 1: Unplug base from power source.
Step 2: Connect the end of the simultaneous synchronization cable into the
splitter for each control box. Use any open slot on the splitter.
Do not disconnect any other cords connected to the splitter; this will
cause other features on the base to malfunction. Only one sync
cord is needed.
Step 3: Plug base back into the power source.
Step 4: Check to ensure all cords are securely attached. Both remotes will
now operate both bases simultaneously.
A AB B
Base A Base ABase B Base B
DUAL SIDE CONTROL FEATURE
Control the other side of the bed or both sides with the ip of a switch. Steps
1-4 must be completed prior to enable this feature. Move slider switch on
back of remote to set which base it will control. For bed A (slide to far left),
bed B (slide to far right) or to control both beds A and B simultaneously (slide
switch to the middle).
Controls
Both Bases
Controls
Base B

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REMOTE CONTROL FEATURES
Programming Button I: Get into desired adjustable
base position, hold button for 5 seconds.
BUTTON CYCLES
1x low / 2x mid / 3x high / 4x off
Download the “Cariloha Comfort Base” application from your phone’s
application store to control your Adjustable Base through your phone.
*App requires account set-up and a 2.4G WiFi connection only.
Anti-Snore returns to the at position after ve minutes.
REMOTE CONTROL FEATURES
Pillow Tilt Down
Foot Up
Foot Down
Flat Position
Zero Gravity Position
LED Underbed
Lighting
Anti-Snore
Head & Foot Massage:
3 Intensities
Foot Massage:
3 Intensities
Pillow Tilt Up
Head Up
Head Down
Programmable
Position I
Head Massage:
3 Intensities

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Register on the “Cariloha Comfort Base” App. 2 registrations/
logins will be required for split sets who want their beds to operate
independently.
Press the Foot-up and Foot-down buttons for 5 seconds on the remote.
The blue LED light on the WiFi adapter will ash and beep every 3 seconds.
Open the WiFi settings interface on your phone.
Select the WiFi with the name “KeesonApCong-xxxxxxxx”.
Open the “Cariloha Comfort Base” App and select the menu button.
Select “All the Beds” option. Then select “Connect New Beds”.
1
2
APP & VOICE CONTROL SETUP
APP & VOICE CONTROL SETUP
PAIR WIFI ADAPTER WITH
“CARILOHA COMFORT BASE” APP
3
4
APPS TO DOWNLOAD
WIFI CONNECTION
Set phone/tablet and smart device to 2.4G (non 5G connection). You can
change this in the app settings.
AMAZON ALEXA
CARILOHA COMFORT BASE
Master
Control Box 1
WiFi
Adapter 2
Master
Control Box 2
WiFi
Adapter 1
WIFI ADAPTER DISCONNECTION
This step is only needed for split sets who want synced movements.
OR
GOOGLE HOME + GOOGLE ASSISTANT
Remote

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Select the WiFi name that the WiFi adapter
will connect to. Input the WiFi password, then select Done. Once the WiFi
adapter makes the “Beep-beep” sound, the connection is complete.
Note: If incorrect password is entered, you will need to restart from step 2.
Return to the “New Bed” screen in the App. Wait for the ID to be
displayed; it may take up to two minutes for the ID to display. Click the
ID number then select Ok to complete the connection. Make sure your
phone is using the same WiFi as the adapter.
Note: If you see a “Bing Failure” Warning, just click the ID number again.
5
6
Open the Amazon Alexa App. Search for “Cariloha Comfort Base skill”
in the Alexa Skill Store and enable it.
Enter email and password. You will use the same email and password
that is used for the “Cariloha Comfort Base” App.
Alexa and the WiFi adapter need to be set to the same LAN and
use the same WiFi. First, you need to give the command: “Alexa, ask
my base to nd device.” Once your bed nds and connects to your
device, move on to the next page.
*For Split Sets to operate independently, 2 Amazon accounts, 2 Alexa
devices, and 2 Wi adapters are required.
1
2
3
VOICE COMMAND FOR AMAZON ALEXA
APP & VOICE CONTROL SETUP

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Open the Google Assistant App. Search for “Cariloha Comfort
Base”action and then select “Talk to Power Base”. Afterwards select
“Link”.
Enter email and password. You will use the same email and password
that is used for the “Cariloha Comfort Base” App.
Once your bed nds and connects to your device, use the invocation
phrase “Hey Google, Talk to Comfort Base” to start the bed action.
Then move on to the next page.
*For Split Sets to operate independently, please note Google Home is
not compatible at this time.
2
3
VOICE COMMAND WITH GOOGLE HOME
1
APP & VOICE CONTROL SETUP

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ALEXA VOICE COMMANDS
Raise Head:
“... raise the head”
“... raise head”
“... put the head up”
Lower Head:
“... lower the head”
“... put the head down”
“... move the head down”
Raise Foot/Feet:
“... raise the foot”
“... raise my feet up”
“... put the feet up”
Lower Foot/Feet:
“... lower the foot”
“... take the foot down”
“... move my foot down”
Dual Massage:
“... start dual massage”
“... start dual massaging”
ALEXA VOICE COMMANDS
Start Head Massage:
“... start head massage”
“... start head massaging”
Start Foot Massage:
“... start foot massaging”
“... start the foot massage”
Turn Off Massage:
“... turn off massage”
“... stop massaging”
“... turn off the massaging”
Increase Head Massage Intensity:
“... increase head massage”
“... turn up the head massage”
“... increase the head massage
intensity”
Decrease Head Massage Intensity:
“... decrease head massage”
“... turn down the head massage”
“... decrease head massage intensity”
Anti-Snore:
“... go to anti-snore”
“... anti-snore”
“... go to the anti-snore position”
Increase Foot Massage Intensity:
“... increase foot massage”
“... turn up the foot massage”
“... increase foot massage intensity”
Decrease Foot Massage Intensity:
“... decrease foot massage”
“... turn down the foot massage”
“... decrease foot massage intensity”
Zero G:
“... go to Zero G”
“... put me in Zero G”
“... Zero Gravity”
Flat:
“... go to the at position”
“... atten”
“... go at”
Raise Pillow Tilt:
“... raise the tilt”
“... increase pillow tilt”
“... raise pillow tilt”
Lower Pillow Tilt:
“... lower the tilt”
“... decrease pillow tilt”
“... lower pillow tilt down”
Preset Button 1:
“... go to preset one”
“... go to the preset one position”
“... take me to the preset one
position”
Preset Button 2:
“... go to preset two”
“... go to the preset two position”
“... take me to the preset two
position”

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FAQ
FAQ
Will the adjustable base t inside my current
bed frame?
Yes, we designed the adjustable base width and
length to be ½” shorter than standard bed sizes to
ensure the base ts within most* bed frames. Even if
you have a headboard and footboard with side rails
and slats, our adjustable base will t right in place.
*Some bed frames, such as sleigh bed frames, do not provide enough clearance
for the mattress when the adjustable base is articulated.
What size of sheets do I buy for a King Split or
Cal King Split adjustable base?
Eastern Split King (EKS): Eastern King Split sheet set
OR (2) Twin XL sheets
ADJUSTABLE BASE DIMENSIONS
Twin XL: 37.5”W x 79.5”L x 15”H
Full: 53.5”W x 73.5”L x 15”H
Queen: 59.5”W x 79.5”L x 15”H
Split King: (x2) 37.5”W x 79.5”L x 15”H
Cal King Split: (x2) 35.5”W x 83.5”L x 15”H
EASTERN KING SPLIT (EKS) CALIFORNIA KING SPLIT (CKS)
California
King Split
Twin XL or
Twin Long
California
King Split
Twin XL or
Twin Long VS.
Also known as “Split King,” each half of the EKS is a Twin XL/Twin Long size.
Overall sleeping surface area is the same in the EKS and CKS.
The EKS is wider by 4” and the CKS is longer by 4”.
71”
75”
35.5”
83.5”79.5”
37.5” 37.5”
35.5”

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TROUBLESHOOTING GUIDE
TROUBLESHOOTING GUIDE
IF ONE OR MORE FUNCTIONS ON THE BASE HAVE
STOPPED OPERATING:
• Check under the bed base to verify that the wired connections are secure
and that there are no cords or bedding obstructing the movement of the base.
• Check that the power cord is assembled properly and that the connections
are secure.
• Check if green LED is on (power supply).
IF THE LIGHTS ON YOUR REMOTE CONTROL NO
LONGER ILLUMINATE AND WILL NOT OPERATE YOUR
ADJUSTABLE BED BASE:
• Make sure the batteries are installed correctly.
• Install (3x) new AAA batteries in the remote control.
IF ALL OF THE REMOTE CONTROL BUTTONS
ILLUMINATE, HOWEVER NOTHING ON YOUR
ADJUSTABLE BED BASE WILL OPERATE:
• Unplug the base for 5 minutes to reset the electronic components.
• Plug the adjustable base into a different electrical outlet, or test current
outlet with another working appliance (a grounded, electrical surge
protector is recommended).
• Complete the “Remote Assembly and Frequency Set Up” as the
frequency on the bed may have been lost.
IF THE HEAD OR FOOT MECHANISMS WILL ELEVATE
BUT WILL NOT RETURN TO THE FLAT POSITION:
• Check the undercarriage for obstructions. Remove any obstructions away
from the head and foot mechanisms and return the base to its at position.