Carrier Comfort series User manual

TC-WHS01 -- BLK
Comfort™ Series Wi-FirThermostat
Owner’s Manual

TABLE OF CONTENTS
PAGE
GETTING STARTED 1...........................................
COMFORT SERIES Wi--Fi THERMOSTAT BASICS 3.................
What’s on the Home Screen? 3.....................................
Using the Navigation Buttons 4....................................
Idle Screen 6...................................................
About Your Comfort Series Wi--Fi Thermostat 7.......................
CONNECTING TO THE INTERNET 8..............................
Setting up Wi--Fi and Obtaining a Registration Code 8...................
Configuring a Web Portal Account 10................................
Re--Registering the Comfort Series Wi--Fi Thermostat 12.................
USING YOUR COMFORT SERIES Wi--Fi THERMOSTAT 13...........
System Mode 13................................................
Fan 14.......................................................
Weather Forecast 15.............................................
Resetting the Thermostat 16.......................................
Rebooting the Thermostat 17......................................
Cleaning the Thermostat 17.......................................
What To Do If You Move 17.......................................

TABLE OF CONTENTS (CONT.)
CONFIGURING YOUR COMFORT SERIES THERMOSTAT 18........
Configuring Personal Preferences 19................................
Utility CPP Settings 22...........................................
Set Up Reminders and Alerts 23....................................
Configure Alerts 24..............................................
Wi--Fi 26......................................................
Creating Your Weekly Schedule 27..................................
Using the Weekly Schedule Editor 28................................
Scheduling a Vacation 30.........................................
UNDERSTANDING ALERTS 32....................................
List of Alerts 32................................................
WARRANTY 35..................................................

1
GETTING STARTED
Safety Considerations
Improper installation, adjustment, alteration, service, maintenance, or use
can cause explosion, fire, electrical shock, or other conditions which may
cause death, personal injury or property damage. Consult a qualified
installer, service agency or your distributor or branch for information or
assistance. The qualified installer or agency must use factory--authorized
kits or accessories when modifying this HVAC system. Refer to the
individual instructions packaged with the kits or accessories when
installing.
Follow all safety codes. Wear safety glasses, protective clothing, and
work gloves. Have a fire extinguisher available. Read these instructions
thoroughly and follow all warnings and cautions included in literature
and attached to the unit. Consult local building codes and the current
edition of the National Electrical Code (NEC) NFPA 70. In Canada, refer
to the current editions of the Canadian Electrical Code CSA C22.1.
Recognize safety information. When you see this symbol on the unit
and in instructions or manuals, be alert to the potential for personal
injury. Understand the signal words DANGER,WARNING,and
CAUTION. These words are used with the safety--alert symbol.
DANGER identifies the most serious hazards, which will result in severe
personal injury or death. WARNING signifies hazards, which could
result in personal injury or death. CAUTION is used to identify unsafe
practices, which may result in minor personal injury or product and
property damage. NOTE is used to highlight suggestions which will
result in enhanced installation, reliability, or operation.

2
Welcome
The CarrierComforttSeries Wi--FiThermostat helps homeowners
conserve energy, save money and reduce their environmental impact.
This thermostat automates energy conservation, making it comfortable
when you are home and saving money when you are not.
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Fig. 1 -- Comfort Series Wi--Fi Thermostat
Key features of the Comfort Series Wi--Fi Thermostat:
dColor display
dPrecision +/-- 1°F(0.5°C) temperature control
dRemote access via the Internet, tablet or smartphone
dVacation programming
dSeven--day programming
dHumidity sensing
dIntelligent algorithms that adapt to your home and preferences
dFan control

3
COMFORT SERIES Wi--Fi THERMOSTAT
BASICS
The Comfort Series Wi--Fi Thermostat has an easy--to--read color screen
that displays all the information you need to set and manage your
thermostat. Use the navigation buttons on the right to quickly change the
temperature, access features, and configure your settings.
What’s on the Home Screen?
Whenever you press a button, the Home screen is displayed.
45
12
3
A13368
Fig. 2 -- Home Screen
1. Current Temperature and Humidity
The displayed current temperature and humidity is based on the room
where the Comfort Series Wi--Fi Thermostat is installed. You can set the
Comfort Series Wi--Fi Thermostat to display Celsius or Fahrenheit. See
Temperature Display on Pg. 19.

4
2. System Mode
The current method of temperature control: heat, cool, or auto. See
System Mode on Pg. 13.
3. Current Set Point
The temperature at which the system is programmed to maintain at a
particular point in time.
Press Y(up) or (down) to adjust it manually by increments of 1°F(0.5°
C). If the system is set to Auto, press A(left) or "(right) to switch
between heat and cool set points.
When you manually adjust the set temperature, you put the system into a
Hold mode. See Hold Action on Pg. 20. To return back to the
pre--programmed temperature, press OK.
For maximum savings you should program your Comfort Series Wi--Fi
Thermostat to control the temperature automatically. See Creating Your
Weekly Schedule on Pg. 27.
4. Current Time/Date
Displays the current date and time for your time zone.
5. Internet Access
Indicates the Comfort Series Wi--Fi Thermostat is connected to the
Internet. The more bars, the stronger the signal. A chain link indicates
communication with the Carrier web servers.
Using the Navigation Buttons
The navigation buttons located on the right of the Comfort Series Wi--Fi
Thermostat let you select options and control the thermostat.
OK
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dY(up) On the Home screen, press Yto increase the temperature
set point by 1°F(0.5°C). For menus, press Yto move up.
dB(down) On the Home screen, press Bto decrease the tempera-
ture set point by 1°F(0.5°C). For menus, press Bto move
down.
dA(left) On the Home screen, if Auto mode is enabled, press A
to switch between heat and cool set points. For menus, press Ato
go back to the previous screen.
d"(right) On the Home screen, if Auto mode is enabled, press "
to switch between heat and cool set points. For menus, press "to
choose the currently highlighted option.
dOK On a menu screen, press OK to choose the currently high-
lighted option. If a configuration option is selected, pressing OK
will keep its new value and return back to the previous screen.
dMENU Pressing MENU displays a list of all available options. If
a menu is currently displayed, pressing MENU will cancel any
unsaved changes and return to the Home screen.
MENU
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dBACK On a menu screen, press BACK to go back to the previ-
ous screen.
BACK

6
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On--Screen Keyboard
If you need to type in any information, an on--screen keyboard will
appear. To enter a letter or number, move to the character by pressing the
arrow keys and then press OK to select it.
Select the [Caps] key to enter capital letters; select the [&@#] key to
enter commonly used symbols. If you make a mistake, press the [X]
backspace key to delete the text .
To keep your changes, select Save. To cancel your changes, press
BACK.
Idle Screen
When you are not actively using your Comfort Series Wi--Fi Thermostat,
the screen will dim and display the idle screen.
A13369
Fig. 3 -- Idle Screen
The Idle screen can show the temperature, time and date, humidity,
weather conditions, and operating mode (red for heat, blue for cool).
Snowflake and flame icons indicate if cooling or heating is currently
engaged.

7
NOTE: You need to connect your Comfort Series Wi--Fi Thermostat to
the Internet for the outdoor temperature, outdoor humidity, and weather
indicators to function.
To customize the content of the idle screen:
From the Home screen, press MENU.
Select Settings "Preferences "Idle Screen
From here you can enable/disable the idle screen, the temperature
bubbles, and date/time display.
About Your Comfort Series Wi--Fi Thermostat
The About menu displays useful information about your Comfort Series
Wi--Fi Thermostat, its serial number, and optional information about the
contractor who services your equipment. You may need this information
if you are having difficulties or need technical support.
The About page also displays information about your current Wi--Fi
configuration. You can use these settings to help troubleshoot Internet
connectivity issues.
To view information about your Comfort Series Wi-Fi
Thermostat:
From the Home screen, press MENU.
Select About.

8
CONNECTING TO THE INTERNET
Connect your Comfort Series Wi--Fi Thermostat to the Internet so you
can control it from your own personalized, secure Carrier Web Portal,
smartphone, or tablet.
From the Web Portal, you can:
dProgram, configure and control your Comfort Series Wi--Fi Ther-
mostat.
dControl your Comfort Series Wi--Fi Thermostat from anywhere
you have Internet access (including smartphones and tablets).
dUse local weather data to maximize energy savings.
dReceive important alerts and reminders about your heating and
cooling system.
NOTE: To connect your system to your personalized Carrier Web Portal
you must have a broadband Internet connection and a wireless 802.11
b/g/n (Wi--Fi) home network.
NOTE: In order to utilize and receive email alerts, this thermostat must
be connected to the Internet via a Wi--Fi signal and the end--user must
have a valid email address.
Setting Up Wi--Fi and Obtaining a Registration Code
The Comfort Series Wi--Fi Thermostat uses your home Wi--Fi network to
connect to the Internet. First, enable Wi--Fi on the Comfort Series Wi--Fi
Thermostat (see instructions to the right).
The Comfort Series Wi--Fi Thermostat will display a list of available
networks, along with an indication of the signal strength (the more bars,
the better) and whether encryption is used.
If your home network is not listed, or if the signal strength is very low,
try adjusting the antenna on your wireless router. If that doesn’t improve
the signal, try moving your router closer to the Comfort Series Wi--Fi
Thermostat.

9
Once your network has been detected, select it from the list. If the
network is encrypted, you will be asked to enter a password for that
network. This is the password you created when the wireless router was
first set up.
After you provide the password, your Comfort Series Wi--Fi Thermostat
will automatically connect to the Internet. A chain link on the screen
indicates you have established a connection with the Carrier web servers.
Write down the registration code as you will need it when
configuring your Web Portal account. You can leave the code
displayed on the screen while you continue with the next step.
To set up Wi - Fi:
From the Home screen, press MENU.
Select Register Thermostat.
Select Continue.
Select Wi--Fi Settings.
Select Wi--Fi Radio "Enabled.
Select your network from the list.
If prompted, enter your network password.
The Comfort Series Wi--Fi Thermostat will automatically connect to
the Internet and display a registration code.
Write down the registration code; you will need it in the next step.
Having Trouble?
If you are having trouble connecting to the Internet or finding your
Wi--Fi network, you may need to configure your network parameters
manually. See Wi--Fi on Pg. 26.

10
Configuring a Web Portal Account
After a Wi--Fi connection has been established, it’s time to set up your
personal Carrier Wi--Fi Web Portal. To save time, we recommend having
your Internet--connected device close to the thermostat as you register for
your Carrier Wi--Fi Web Portal.
1. Once the thermostat has been connected to your Wi--Fi network,
record the four--digit Registration Code that appears on the ther-
mostat display.
2. Go to www.carrier.com/myhome and select Register Thermostat
from the Login section.
3. Select Create a New Account and enter your email address and
create a password (must be eight characters in length), then recon-
firm your password and click Create Web Portal.
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4. Enter the four--digit Registration Code you recorded earlier and
click Register.
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NOTE: If you forgot the registration code, select Register Thermostat
again from the Comfort Series Wi--Fi Thermostat menu and obtain a new
registration code.
5. On the thermostat, accept the confirmation message by selecting
OK.

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6. Go to www.carrier.com/myhome and enter your username/pass-
word in the Login section.
7. Complete all three sections of the registration page and accept the
Terms of the Privacy Policy. Select Done.
Your Comfort Series Wi--Fi Thermostat is now registered. You can now
monitor and control your thermostat from the Web Portal or from your
smartphone or tablet.
Re--registering the Comfort Series Wi--Fi Thermostat
There are times when you may need to re--register your Comfort Series
Wi--Fi Thermostat. For example, if you are a new homeowner who has
just moved to a home with an existing Comfort Series Wi--Fi Thermostat.
To re--register your Comfort Series Wi--Fi Thermostat, reset the
registration and redo the registration process.
To reset your registration:
From the Home screen, press MENU.
Select Settings "Reset.
Select Reset Registration.
Confirm the reset by selecting Yes.

13
USING YOUR COMFORT SERIES Wi--Fi
THERMOSTAT
The bright, easy--to--read screen on your Comfort Series Wi--Fi
Thermostat makes it simple to review and adjust the settings any time
you want.
Adjusting the Temperature
You can easily adjust the temperature without changing the Comfort
Series Wi--Fi Thermostat’s schedule by pressing the arrow keys when the
Home screen is displayed.
dPress Yto increase the temperature set point by 1°F(0.5°C).
dPress Bto decrease the temperature set point by 1°F(0.5°C).
dIf the Comfort Series Wi--Fi Thermostat is set to Auto mode,
press Ato select the Cool setting.
dIf the Comfort Series Wi--Fi Thermostat is set to Auto mode,
press "to select the Heat setting.
Once you’ve adjusted the temperature, the screen indicates that you are
currently holding the set temperature rather than running a program.
The Comfort Series Wi--Fi Thermostat will hold the new temperature for
the duration you specified in the Hold Action option during the initial
setup (see Hold Action on Pg. 20) or until you press OK.
If you are using Auto mode, note that there is a minimum difference
allowed between heat and cool set temperatures. The system will prevent
you from setting the temperature within these limits. See the Comfort
Series Wi--Fi Thermostat Installation Manual for information about
configuring the minimum temperature difference settings.
System Mode
To change system mode:
From the Home screen, press MENU.
Select System Mode.
Select your temperature mode: Heat, Cool, Auto or Off.

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This menu sets your system to use heat, cool, or auto mode:
dCool The system will turn on the air conditioner when the current
temperature rises above the set temperature.
dHeat The system will turn on the heat when the current tempera-
ture drops below the set temperature.
dAuto The system is in Auto--changeover mode and will activate
the heating or cooling systems to keep your home within the de-
sired range of set temperatures.
dAuxiliary Heat Only The system will only use the auxiliary or
back--up heat source to maintain the heat set point temperature
(only appears if auxiliary heat is configured).
dOff The system is off and will only display the current tempera-
ture.
Fan
To change fan settings:
From the Home screen, press MENU.
Select Fan.
Configure your fan settings.
This menu displays the current furnace fan setting:
dOn Forces the fan to run continuously, regardless of the weekly
schedule. The fan will also run if the system mode is Off.
dAuto Turns on the fan when the system is heating or cooling your
home, or to satisfy the minimum fan “on” time.
When you switch between Auto and ON in fan control, the Com-
fort Series Wi--Fi Thermostat will prompt you with the following:
Hold 2 hours The fan will switch to this setting but revert
back to weekly schedule after 2 hours.
Hold 4 hours The fan will switch to this setting but revert
back to weekly schedule after 4 hours.
Indefinite The fan will switch to this setting and will only
revert back if you do so manually .

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Until Next Transition The fan will switch to this setting
but will revert back when the program switches to the
next period.
Update Schedule The fan will update the current
schedule with this new fan setting.
After the fan mode is changed and you return to the home screen,
the Comfort Series Wi--Fi Thermostat will indicate that it is in a
Hold state. The temperature setting will also be set to Hold. Press
OK to revert the fan mode back to the weekly schedule fan and
temperature settings.
dMinimum “On” Time Sets a minimum amount of time per hour
that the furnace fan will run. This improves air circulation, results
in a more consistent temperature than the Auto setting and is
more cost--effective than the On setting.
Weather Forecast
Displays the current outdoor temperature and weather conditions for your
registered location.
Note that when you register, it is important to select your location
accurately, as Carrier will use your local weather data to optimize your
heating and cooling. You must register your Comfort Series Wi--Fi
Thermostat for this feature to operate.
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Fig. 4 -- Weather Forecast Screen

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To view the weather forecast:
From the Home screen, press MENU.
Select Weather Forecast.
Press OK to switch between the 4--day and 24--hour forecast.
Resetting the Thermostat
At some point during the life of the Comfort Series Wi--Fi Thermostat
you may want to quickly reconfigure it or restore it to the default state.
To reset your Comfort Series Wi-Fi Thermostat:
From the Home screen, press MENU.
Select Settings "Reset.
Choose the reset option that suits your needs.
dReset Registration Resets the connection between your Comfort
Series Wi--Fi Thermostat and your personalized Web Portal. This
terminates the link between the Comfort Series Wi--Fi Thermostat
and your email address/password. Note: After this reset, you must
re--register your Comfort Series Wi--Fi Thermostat if you want to
continue to use your Web Portal.
dReset Preferences and Schedule Resets all your preferences,
reminders, alerts and programming back to the default state.
dHVAC Equipment Settings Resets the Comfort Series Wi--Fi
Thermostat’s equipment, threshold and sensor configuration.
dReset All Settings Resets the Comfort Series Wi--Fi Thermostat
back to its default factory settings and removes any registration
information.
dReset Contractor Info Resets any information about the Con-
tractor who installed the Comfort Series Wi--Fi Thermostat.