CASO DESIGN HW 500 Touch Installation instructions

Caso HW 500 Touch 1
Original Operating Manual
Instant Boiling Water Dispenser
HW 500 Touch
Item no. 11863

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USA Branch
CASO Design USA LLC
50 Mountain View Rd
Warren, NJ, 07059
[e-mail]
www.CasoDesignUSA.com
T.: 908.604.0677
Document-Number: 11863 27-08-2018
Printing and typographical errors reserved.
© 2018 CASO Design USA LLC

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1Operating Manual ...................................................................4
1.1 General .......................................................................................................................4
1.2 Information on this manual .....................................................................................4
1.3 Warning notices ........................................................................................................4
1.4 Limitation of liability.................................................................................................5
1.5 Copyright protection ................................................................................................5
2Safety........................................................................................5
2.1 Intended use..............................................................................................................5
2.2 General Safety information......................................................................................6
2.3 Danger of burns ........................................................................................................6
2.4 Dangers due to electrical power.............................................................................7
3Commissioning.......................................................................7
3.1 Safety information ....................................................................................................7
3.2 Delivery scope and transport inspection ..............................................................7
3.3 Unpacking..................................................................................................................8
3.4 Disposal of the packaging.......................................................................................8
3.5 Setup location requirements:..................................................................................8
3.6 Electrical connection................................................................................................8
3.7 Overheating protection & reset...............................................................................9
4Design and Function..............................................................9
4.1 Overview.....................................................................................................................9
4.2 Control panel...........................................................................................................10
4.3 Rating plate..............................................................................................................10
5Operation and Handling.......................................................10
5.1 Before initial use .....................................................................................................11
5.2 Use ............................................................................................................................11
6Cleaning and Maintenance..................................................13
6.1 Safety information ..................................................................................................13
6.2 Cleaning ...................................................................................................................13
6.3 Storage .....................................................................................................................13
7Disposal of the Old Device..................................................14
8Guarantee ..............................................................................14
9Technical Data ......................................................................15

Caso HW 500 Touch 4
1. Operating Manual
1.1 General
Please read the information contained herein so that you can become familiar with your device
quickly and take advantage of the full scope of its functions.
Your Water Dispenser will serve you for many years if you handle it and care for it properly. We
wish you a lot of pleasure in using it!
1.2 Information on this manual
These Operating Instructions are a component of the Water Dispenser (referred to hereafter as
the device) and provide you with important information for the initial commissioning, safety,
intended use and care of the device. The Operating Instructions must be available at all times at
the device. This Operating Manual must be read and applied by every person who is instructed to
work with the device:
● Commissioning ● Operation ● Troubleshooting and/or ● Cleaning
Keep the Operating Manual in a safe place and pass it on to the subsequent owner along with the
device.
1.3 Warning notices
The following warning notices are used in the Operating Manual concerned here.
Danger
A warning notice of this level of danger indicates a potentially dangerous situation.
If the dangerous situation is not avoided, this can lead to death or serious injuries.
►Observe the instructions in this warning notice in order to avoid the danger of death or serious
personal injuries.
Warning
A warning notice of this level of danger indicates a possible dangerous situation.
If the dangerous situation is not avoided, this can lead to serious injuries.
►Observe the instructions in this warning notice in order to avoid the personal injuries.
Attention
A warning notice of this level of danger indicates a possible dangerous situation.
If the dangerous situation is not avoided, this can lead to slight or moderate injuries.
►Observe the instructions in this warning notice in order to avoid the personal injuries.#
Please note
A notice of this kind indicates additional information, which will simplify the handling of the
machine.

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1.4 Limitation of liability
All the technical information, data and notices with regard to the installation, operation and care
are completely up-to-date at the time of printing and are compiled to the best of our knowledge
and belief, taking our past experience and findings into consideration.
No claims can be derived from the information provided, the illustrations or descriptions in this
manual. The manufacturer does not assume any liability for damages arising as a result of the
following:
Non-observance of the manual Uses for non-intended purposes
Improper repairs Technical alterations, modifications of the device
Use of unauthorized spare parts
Modifications of the device are not recommended and are not covered by the guarantee.
All translations are carried out to the best of our knowledge. We do not assume any liability for
translation errors, not even if the translation was carried out by us or on our instructions. The
original German text remains solely binding.
1.5 Copyright protection
This document is copyright protected. Caso Design USA LLC. reserves all the rights, including
those for photomechanical reproduction, duplication and distribution using special processes (e.g.
data processing, data carriers, data networks), even partially.
Subject to content and technical changes.
2 Safety
This chapter provides you with important safety notices when handling the device.
The device corresponds with the required safety regulations. Improper use can result in personal
or property damages.
2.1 Intended use
This device is only intended for use in households in enclosed spaces for
Boiling water
Uses for a different purpose or for a purpose which exceeds this description are considered
incompatible with the intended or designated use.
Warning
►Danger due to unintended use!
►Dangers can emanate from the device if it is used for an unintended use and/or a
different kind of use.
►Use the device exclusively for its intended use.
►Observe the procedural methods described in this Operating Manual.
►Claims of all kinds due to damages resulting from unintended uses are excluded. The User
bears the sole risk.

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2.2 General Safety information
Please note
►Please observe the following general safety notices with regard to the safe handling of the
device.
►Read all instructions before using.
►Children shall not play with the appliance.
►Cleaning and user maintenance shall not be made by children.
►Unplug the unit when not in use and before cleaning. Allow unit to cool before cleaning.
►Inspect the unit, its power cord and plug for any damage before using. If there appears to be
any damage or if the unit shows signs of malfunctioning, do not use the appliance. Return the
appliance to the nearest authorized service facility for inspection and repair.
►Only qualified electricians, who have been trained by the manufacturer, may carry out any
repairs that may be needed. Improperly performed repairs can cause considerable dangers for
the user.
►Only customer service departments authorized by the manufacturer may carry out repairs on
the device during the guarantee period, as otherwise the guarantee entitlements will be null
and void in the event of any subsequent damages.
►Defective components must always be replaced with original replacement parts. Only such
parts will guarantee that the safety requirements are fulfilled.
►Do not use accessory attachments that have not been recommended by the manufacturer.
►Do not use outdoors.
►Do not allow cord to touch hot surfaces or hang over sharp edges such as those on
countertops.
►Do not place the unit on or near a hot gas or electric burner, or heated oven.
►Always handle the appliance gently. Do not place it near the edge of the table or counter to
protect against the deform or function damage in case it falls down from the table accidently.
►Do not use this appliance for any unintended use.
►SAVE THESE INSTRUCTIONS.
2.3 Danger of burns
Warning
►The water heated in the device and the device can become very hot.
►Please observe the following safety notices in order not to burn or scald yourself or others.
►When boiling water, the device becomes hot.
►Do not touch the hot surface and not the spout when the device is in operation. Danger of
burns.
►Open the lid of the water tank slowly, to prevent scalding by the escaping steam.
►Always test the temperature of the water before you drink it.
►Pay attention to the hot water steam that is produced during cooking process. Risk of burns.

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2.4 Dangers due to electrical power
Danger
Mortal danger due to electrical power!
Mortal danger exists when coming into contact with live wires or subassemblies!
Observe the following safety notices to avoid dangers due to electrical power:
►Do not dip the cable, device or plug into water or other liquid to prevent an electric shock.
►If the connection lead is damaged, you will need to have a special connection lead installed by
an authorized electrician.
►Do not operate this device if its power cable or plug is damaged, if it does not work properly or
if it is damaged or has been dropped. If the power cable is damaged, it will need to be
replaced by the manufacturer or his service agency or a similar qualified person, to avoid any
dangers.
►Do not open the housing on the device under any circumstances. There is a danger of an
electrical shock if live connections are touched and the electrical or mechanical structure is
altered. In addition, functional faults on the device can also occur.
3 Commissioning
This chapter provides you with important safety notices during the initial commissioning of the
device. Observe the following notices to avoid dangers and damages.
Please note
►Before using the device for the first time it must be calibrated.
►A device that is operated without prior calibration may not work properly and could be
damaged.
►Please pay attention to the instruction for calibration of your device at chapter 14.1.
3.1 Safety information
Warning
Personal and property damages can occur during commissioning of the device!
Observe the following safety notices to avoid such dangers:
►Packaging materials may not be used for playing. There is a danger of suffocation.
3.2 Delivery scope and transport inspection
As a rule, the Water Dispenser is delivered with the following components:
● Water Dispenser ● Water filter ● Operation Manual
Please note
►Examine the shipment for its completeness and for any visible damages.
►Immediately notify the carrier, the insurance and the supplier about any incomplete shipment
or damages as a result of inadequate packaging or due to transportation.

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3.3 Unpacking
To unpack the device, proceed as follows:
Remove the device out of the carton and remove the packaging material.
3.4 Disposal of the packaging
The packaging protects the device against damages during transit. The packaging
materials are selected in accordance with environmentally compatible and recycling-related
points of view and can therefore be recycled. Returning the packaging back to the material loop
saves raw materials and reduces the quantities of accumulated waste. Take any packaging
materials that are no longer required to “Green Dot” recycling collection points for disposal.
3.5 Setup location requirements:
In order to ensure the safe and trouble-free operation of the device, the setup location must fulfil
the following prerequisites:
The device must be set up on a firm, flat, horizontal surface with sufficient load-bearing
capacity for the HW 500 Touch.
Place the device only on a waterresistent surface.
Do not use the device outdoors.
Do not operate the product near hot gas or hot stove.
Choose the setup location in such a way that children cannot reach the device.
The device is not intended to be installed in a wall or a built-in cupboard.
Do not set up the device in a hot, wet or extremely damp environment or near flammable
material.
The electrical socket must be easily accessible so that the power lead can be disconnected
easily, in the case of an emergency.
The installation and assembly of this device in non-stationary setup locations (e.g. on ships)
must be carried out by specialist companies / electricians, provided they guarantee the
prerequisites for the safe use of this device.
3.6 Electrical connection
In order to ensure the safe and trouble-free operation of the device, the following instructions
must be observed for the electrical connection:
Before connecting the device, compare the connection data (voltage and frequency) on the
rating plate with those of your electrical network. This data must agree in order that no
damages occur in the device. If in doubt, ask your qualified electrician.
The electrical outlet must be protected by a 16A safety cut-out switch.
The use of multiple plugs or gangs is prohibited because of the danger of fire that is involved
with this.
Make sure that the power cable is undamaged and has not been installed under the ice maker
or over hot or sharp surfaces.
The electrical safety of the device is only guaranteed if the device is connected to a properly
installed protective conductor system. Operations using an electrical outlet without a protective
conductor are prohibited. If in doubt, have the house installation checked over by a qualified
electrician.
The manufacturer cannot be made responsible for damages that are caused by a missing or
damaged protective conductor.

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3.7 Overheating protection & reset
The appliance is equipped with an overheating protection facility.
If the temperature of the appliance exceeds the critical limit the
appliance shuts off further power supply for safety reasons.
By pressing the reset button (1) the
appliance can be reactivated.
Unplug the device before reset. When the
device is only producing cold water
please press reset button.
Please use enclosed reset-key for the
reset-button.
4 Design and Function
In this chapter, you'll find important information on the design and function of the device.
4.1 Overview
Warning
►Warning symbol: hot steam.
►Caution hot steam can escape at device. Risk of burns.
1drip tray
2cover of drip tray
3 main body
4spout
5 control panel
6 tank cover
7 tank
8base

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4.2 Control panel
Press the button for about 3 seconds to
unlock. After approximately 10-15 seconds
without operation it locks automatically.
Press the button again to unlock the device.
Set the desired temperature to one of the six
temperatures (115°F, 160°F, 175°F, 190°F,
200°F & 212°F).
Set the water volume to 4oz, 8oz, 12oz, or
16oz.
Start and stop function setting.
4.3 Rating plate
The rating plate with the connection and performance data can be found beneath the device.
4.4 Recommended tea & more steeping chart
Drink
Type temp (°F)
Steep time (min)
Delicate tea
160 °F
1-2 min
Green Tea
175 °F
2-3 min
White & Oolong tea
190 °F
2-4 min
French Press
200 °F
4-5 min
Black & Herbal tea
212 °F
3-5 min
Cup of soups
212 °F
3 min
Oatmeal & hot chocolate
212 °F
1-2 min
5 Operation and Handling
This chapter provides you with important notices with regard to operating the device. Observe the
following notices to avoid dangers and damages.
Warning
►Do not leave the appliance unsupervised during operation.

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4.5 Before initial use
1. Place the device in a safe location and plug it in.
2. Please do not use the filter at this moment yet.
3. Fill the water tank with approx. 68 fl oz of water.
4. Remove the tray.
5. Place a large bowl in front of the device so that it collects the water that runs out of the spout.
6. Start the device with 000 temperature setting until the device dispensed water with normal
temperature.
7. Start the device with maximum temperature setting and continuous water flow (see 4.2).
8. After about 30 seconds the calibration of boiling point is finished and the device works
steadily.
9. When the water tank is empty, the device beeps and the dislay shows E7.
10. Remove the plug from the wall outlet and let the device cool down.
11. Refill the water tank again with fresh water. The device is now ready to use.
Filter
Warning
►The filter is only intended to filter tap water. Do not use water of unknown quality or that has
been microbiologically impaired.
1. Remove the filter from all packaging. There may be a small residue of black carbon particles
in the bag or adhering to the cartridge body. This is normal. These particles are harmless and
will be washed off during the preparation process.
2. Soak the filter upright in water for 10 min.
3. Rinse the filter under running water for 10 sec.
4. The filter is now ready for use.
Please note
►The lifetime of the filter lasts about 4-6 weeks of normal use (filtering of approximately 650
cups of water in total).
►Store the replacement filter cartridges in a cool location, out of direct sunlight and away from
heat sources.
4.6 Use
1. Fill in water
1. Open the lid, fill the water tank with the desired amount of water.
2. Close the lid.
Please note
►The water level must be less than the Max level.

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2. Obtain desired water
1. Make sure the plug is connected to the wall outlet.
2. Place your cup on the removable drip tray, make sure it aligns with the spout.
3. First press about 3-5 seconds. and light up.
4. Press to choose your desired temperature and press
to set the water volume.
5. Press to operate the appliance. After 5-10 s, the desired water will flow out continuously
from water spout.
Press again, when your desired amount of water is obtained. The appliance will stop
working at once.
6. If you want to obtain water again, repeat the steps above.
Please note
►If device is not used for long periods of time there could be scale deposits despite water filter.
In this case let 3 oz with 212 °F run through the device.
►The appliance has a memory function if the plug is still plugged in. The settings, that were
adjusted the last time, are still adjusted. The settings will be reset after unplugging.
►The ambient temperature changes everyday. This leads to different amounts of water. It can
vary up to +- 15%.
3. Water disposal from the drip tray
1. When the drip tray is full, grasp and stabilize the appliance by
one hand and use the other hand to lift up the drip tray slightly
to remove it.
2. Empty the water tray and insert it into the original place. Make
sure it is properly inserted.
4. Replacing the filter
1. Open the tank cover and take out the box with the filter.
2. Soak the filter upright in water for 10 min.
3. Rinse the filter under running water for 10 sec.
4. Remove the old filter and replace it with a new filter (see fig.). Take out the filter box, place
the new filter and pull it down from the bottom.
A tank cover
Bfilter box
C filter

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5. Error code E7
If the appliance stops to operate with a beeping sound and the display shows the error code E7, it
means that there is too little water or no water in the water tank. Please fill in enough water into
the water tank immediately.
5 Cleaning and Maintenance
This chapter provides you with important notices with regard to cleaning and maintaining the
device. Please observe the notices to prevent damages due to cleaning the device incorrectly
and to ensure trouble-free operation.
5.1 Safety information
Attention
Please observe the safety instructions, before cleaning your device
►Unplug the device when not in use and before any cleaning.
►Never immerse the unit, cord or plug in water or other liquids and do not place in the
dishwasher.
►Do not use iron brush, abrasive cleaning agent or solvents, kitchen cleaner, or sharp cleaning
tool for cleaning.
5.2 Cleaning
1. Remove the plug from the outlet and let the device cool down.
2. To maintain the performance of the device, descale the appliance at least once a month. If you
use a CASO water filter and change it as regular as described in chapter 5.2 you do not need
to descale the appliance.
3. Please use a non-toxic detergent such as citric acid. Add some citric acid into the water and
operate the appliance three times. The scale will be removed. After that, pour out the water in
the water tank.
4. Do not clean the main machine. Only wipe it with a damp cloth.
Drainage stopper
After cleaning the appliance, please take out the drainage stopper (3)
in order to clean up waste water. Put the drainage stopper back in
after opening it. Make sure it is fastened properly.
5.3 Storage
1. If the appliance is not used frequently, unplug and clean it, then put back into the original
packing box to avoid that the electrical components from getting humidified or damaged.

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6 Disposal of the Old Device
Old electric and electronic devices frequently still contain valuable materials.
However, they also contain damaging substances, which were necessary for their
functionality and safety.
If these were put in the non-recyclable waste or were handled incorrectly, they
could be detrimental to human health and the environment.
Therefore, do not put your old device into the non-recyclable waste under any
circumstances.
Please note
►Utilize the collection point, established in your town, to return and recycle old electric and
electronic devices. If necessary, contact your town hall, local refuse collection service or your
dealer for information.
►Ensure that your old device is stored safely away from children until it is taken away.
7 Guarantee
12 Months Limited Warranty
Caso Design USA warrants that for a period of 12 months from the date of purchase, this product
will be free from defects in material and workmanship. Caso Design USA at its option, will repair
or replace this product or any component of the product found to be defective during the warranty
period. Replacement will be made with a new or remanufactured product or component. If the
product is no longer available, replacement may be made with a similar product of equal or
greater value. This is your exclusive warranty. DO NOT attempt to repair or adjust any electrical
or mechanical functions on this product. Doing so will void this warranty.
This warranty is valid for the original retail purchaser from the date of the initial retail purchase
and is not transferable. Keep the original sales receipt. Proof of purchase is required to obtain
warranty performance.
This limited warranty does not cover normal wear of parts or damage resulting from any of the
following: negligent use or misuse of the product, use on improper voltage or current, use
contrary to the operating instructions, disassembly, repair or alteration by anyone other than
Caso Design USA service center. Further this limited warranty does not cover: Acts of God, such
as fire, flood, hurricanes and tornadoes.
What are the limits on Caso Design USA’s Liability?
Caso Design USA shall not be liable for any incidental or consequential damages caused by the
breach of any express, implied or statutory warranty or condition.
Except to the extent prohibited by applicable law, any implied warranty or condition of
merchantability or fitness for a particular purpose is limited in duration to the duration of the
above warranty.
Caso Design USA disclaims all other warranties, conditions, or representations, express implied,
statutory or otherwise.

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Caso Design USA shall not be liable for any damages of any kind resulting from the purchase,
use or misuse of, or inability to use the product including incidental, special, consequential or
similar damages or loss of profits, or for any breach of contract, fundamental or otherwise, or for
any claim brought against purchaser by any other party.
Some provinces, states or jurisdictions do not allow the exclusion or limitation of the incidental or
consequential damages or limitations on how long an implied warranty lasts, so the above
limitations or exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary from
province to province, state to state, or jurisdiction to jurisdiction.
8 Technical Data
Device
Instant Boiler Water Dispenser
HW 500 Touch
Item No.:
11863
Mains data
120 V, 60 Hz
Power consumption
1800 Watt
Volume
74 fl oz
External measurements (W x H x D):
10.7” x 6.57” x 12.05”
Net weight
83.2 oz