Chamberlain MYQ-SGC1WLM User manual

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Owner's Manual
MODEL MYQ-SGC1WLM
Smart Garage Camera™
CONTENTS
Read First 2
Preparation 3
Mount the Smart Garage Camera™ 4
Smart Garage Camera™ Default Settings 5
How Your Smart Garage Camera Works 6
Managing Motion Events 7
Troubleshooting 8
Need Help? 8
Replacement Parts 8
LED Status Indicators 8
One Year Limited Warranty 8
Software Agreement 8
See the Smart Garage Camera™ installation video at: support.chamberlaingroup.com

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Read First
WARNING: This product can expose you to chemicals including lead, which
are known to the State of California to cause cancer or birth defects or other
reproductive harm. For more information go to www.P65Warnings.ca.gov
• For security and data preservation, DO NOT USE with mobile hotspots.
• Your camera can only be set up on an iOS or Android phone or tablet.
• Periodic firmware updates are required to keep your Smart Garage Camera™
functioning.
• Router results may vary.
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Preparation
For Indoor Use Only
Check Your View Before You Mount:
• Power up the Smart Garage Camera™ in your chosen mounting area.
• Smart Garage Camera™ is in reach of the included 10' (3 m) Micro-USB cable and a
power outlet.
• Hold the camera at your chosen mounting area, free from visual and metal
obstructions. Check your mobile device view shows what you want to see before
you mount.
• If using the magnetic mounting base screws for a surface mount, mark the surface
area to install.
• Power off the Smart Garage Camera™ by unplugging it to begin a surface mount.
What's In the Box
Power
Adapter
Micro
USB
Cable
Reset Button LED
Camera Lens
Ambient Light
Sensor
Microphone
USB Input
Mounting
Screws
Magnet
Mounting
Base
Drywall Anchor
Connect Your Smart Garage Camera™
Use the myQ® App, your mobile device, and your router to control your Smart Garage
Camera™.
Before You Start:
1. Be sure your mobile device's Wi-Fi® is on and displays a strong signal where the
camera will sit.
2. Check that Bluetooth is enabled on your mobile device.
3. Enable Location Services on your mobile device.
4. Download the myQ® App.
TIP: If you already have the myQ® App, confirm you have the latest version to
optimize your myQ® experience.
5. Create or sign in to your account.
6. Add your Smart Garage Camera™ to your myQ® account.
Connecting To A New Router
NOTE: Use this information only if you are installing a home router for the first time or
replacing a home router and you have an existing Smart Garage Camera™.
1. After you install a home router, add your Smart Garage Camera™ to your myQ®
account as a new device.
2. Tap your Smart Garage Camera™ | Gear icon , tap Settings and select your
preferences.
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Mount the Smart Garage Camera™
Items You May Need:
• Ladder
• Philips Screw Driver
• Drill and Drill Bit
• Hammer
Choose from Options A or B:
Option A: Magnetically Set to Garage Door Opener
Smart
Garage
Camera™
1. Place the Smart Garage Camera™ magnetic mounting base on
the garage door opener, with lens facing what you want to see.
2. Wrap the cable around the mounting base.
Option B: Surface Mount
1. Remove the magnetic mounting
base from the Smart Garage
Camera™.
2. Position the magnetic mounting
base at the desired installation
surface.
3. Insert screws provided with drywall anchors, as needed.
4. Reassemble the Smart Garage Camera™ over the magnetic mounting base.
5. Position the Smart Garage Camera™ with lens facing what you want to see.
Set Up Additional Cameras
You can add multiple Smart Garage Cameras™.
1. In myQ® App | Devices, click the Add icon + and add another camera.
TIP: Use the name of the room or location your camera will be mounted for easy
identification.
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Smart Garage Camera™ Default Settings
Your Smart Garage Camera™ comes with these default settings that can be
customized to your preference in the myQ® App.
Tap your Camera | Gear icon to access settings.
Setting Default What It Does
Camera
Name None Stores a name you use to identify it among other devices on your myQ® account.
Firmware None
Displays the version running, and notifies when it
becomes out of date, waiting for you to accept
updates.
Talk Back
Volume
Control
with the
slider
Indicates volume strength when you use Push to
Talk, talking through your mobile device to the
person in your camera's view.
Motion
Detection Connecting to Wi-Fi and connecting to the myQ® App.
Motion
Recording Off
When set to On, this will record video and create a
Motion Event (video clip, recording instance) when
the motion sensor is triggered. NOTE: You must
have a Video Storage Plan to retain motion events
for later viewing. Follow the myQ® App instruction
for trial use when you tap View Motion Events or
see support.chamberlaingroup.com for more
information.
Sensitivity Medium This adjusts the sensitivity of the motion sensor.
Night
Vision (IR) Auto
Active infrared illumination to define the garage
view in darkness. On: Night Vision stays on during
daylight or night time, but only shows view in
black and white. Auto: Night Vision turns on as
daylight changes to night time, allows full color
video during daylight. Off: No Night Vision, view
requires light. NOTE: If the Smart Garage Camera™
is facing a window, the view can produce glare
when Night Vision is On. Try turning off Night
Vision or changing the camera position.
Rotation Regular
The camera view is right-side up (regular), with
base on top of a surface. Mount the camera upside-
down, and select Flip to rotate the view 180
degrees vertically to the mount.
Setting Default What It Does
Camera
Location Unassigned
Where the camera sits in use. Smart Garage
Camera™ is designed to monitor motion detected
in front of the camera, such as garage door travel,
and stored motion events when you have a Video
Storage Plan.
Disable
Microphone Off
The camera’s microphone defaults to On. When
you disable microphone (On) the camera records
and monitors events, but only video and not sound.
View
Motion
Events
Requires
Video
Storage
Plan
Set up a Video Storage Plan and then turn on
Motion Detection settings to use this feature.
Watch past time-stamped motion events, as well as
download and share the motion event.
Resetting Your Camera to Factory Default Settings
1. Use a pin to hold the Reset Button on the camera head side for 15 seconds. The LED
light turns off, and then blinks, indicating the camera is reset to factory default
settings. See What's In the Box on page 3 for more information.
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How Your Smart Garage Camera Works
Each time your garage door opens or closes, the Smart Garage Camera™ records that
motion event for as long as it detects motion. You can monitor live streaming activity
in your garage from anywhere using your mobile device. With a video storage plan,
you can watch past time-stamped motion events, and also download and share the
motion event.
Watch Smart Garage Camera™ Live Streaming
1. From myQ® App, tap your camera, and the camera screen with your live
streaming view displays.
View Motion Events
After you enable motion event recordings, your camera captures a recording, or
motion event each time your garage door opens, closes, or motion is detected in front
of the camera.
1. From myQ® App, tap your camera and the camera screen with your live streaming
view displays.
2. Tap View Motion Events. Past motion events display from newest to oldest.
3. Tap the motion event you want to play. The video screen displays.
4. Tap the Play icon.
5. Tap the Back < arrow. The video displays "watched".
NOTE: If you have multiple cameras, a badge displays with the first letter of each
camera's name to the right of the motion event.
To filter by camera name:
1. Tap the filter icon on the top right corner.
2. Select the camera motion events you want to see.
3. Tap the Back < arrow.
Push to Talk
Use your Smart Garage Camera™ speaker to talk to people in live streaming view.
1. Tap the Speaker icon on.
2. Press and hold the Microphone icon to talk. The Microphone icon
highlights and the message, "Speak into phone" displays. Stop pressing when
you stop talking.
Updating Firmware
When your Smart Garage Camera™ displays that the firmware version "is out of date," the
Update Available button displays for you to upgrade new features and performance
improvements.
To update firmware:
1. Stand in front of your Smart Garage Camera™ to see the LED status and tap Update
Available. The firmware updates and the LED status indicator is purple. NOTE: DO
NOT unplug the camera during the update. It will be offline and not viewable during
the update.
2. After 5 to 10 minutes, the status in your Camera Settings is "up to date."
Enabling Motion Event Recordings
Motion events as stored video clips are accessible only when you have a Video Storage
Plan. If you have not already done so, follow the App instructions to activate a plan.
Tapping the View Motion Events button will also present a trial use of motion event
recording for a limited time.
To turn on your motion detected recordings in your garage:
1. From the myQ® App | your selected camera | Gear icon , tap Settings | Motion
Detection.
2. Turn on Motion Recording.
3. Slide Sensitivity level from lowest to highest for best recording definition.
4. Tap the Back < arrow.
Setting Alerts
After you enable motion event recordings, you can set alerts.
1. Tap myQ® App | Alerts and follow the in-app instruction.
Deleting Your Smart Garage Camera
You can remove your Smart Garage Camera™ from your myQ® account, and add it back
later.
1. Tap the Gear icon next to the camera you wish to delete.
2. Tap Delete Camera.
3. Tap Delete. The camera is removed from your Devices screen. Test the views of the
other cameras in your account to assure they provide the view you need.
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Managing Motion Events
Depending on your Video Storage Plan, you can:
• Download motion events to your mobile device's storage
• Share motion events
• Delete a single motion event at a time
• Bulk delete all captured motion events, and
• Mark as unwatched on select motion events.
NOTE: Motion Recording must be on for you to see your motion events. See Enabling
Motion Event Recordings on the previous page for more information.
Downloading Motion Event Recordings
You can download your motion events to your mobile device's local storage.
1. From Camera | View Motion Events in myQ®, tap the motion event you want to
download.
2. Tap the Download icon next to the playback bar.
3. Find your downloaded motion event in Gallery for Android and Photos for iOS.
Back to Top
Share Motion Event Recordings
1. From Camera | View Motion Events in myQ, tap the motion event you want to
share.
2. Tap the Options dots . Choose your method of sharing and follow myQ App.
3. Tap the Share icon .
4. Choose your method of sharing and follow myQ® App.
Back to Top
Delete Motion Event Recordings
To delete a single motion event:
1. From Camera | View Motion Events in myQ®, tap the motion event you want to
delete.
2. Tap the Options dots .
3. Tap the single Delete icon .
To delete multiple motion events:
1. From Camera | View Motion Events in myQ®, tap any motion event you want to
delete.
2. Tap the Options dots next to the motion event.
3. Tap the Bulk Delete icon . Tap your selection. "Are You Sure?" displays.
4. Tap Yes.
5. Tap the Back < arrow.
Back to Top
Select a Motion Event to Mark as Unwatched
1. From Camera | View Motion Events in myQ®, tap any motion event marked
"watched".
2. Tap the Options dots next to the motion event.
3. Tap Mark as unwatched. "watched" is removed.
Back to Top
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Troubleshooting
Smart Garage Camera™ is not in the router list
1. Assure your camera is powered on. LED is solid green. See LED Status Indicators
below.
2. Select your router and enter your router's password. Your camera displays in the
router. list, and you can set up. Or if not:
3. For firewalls, if you have a one router that supports 2.4GHz and 5GHz, the
passwords for each may be different. Try either or both passwords to resolve.
4. Move the Smart Garage Camera™ closer to your home router, recommended
distance no more than 3 '.
Camera is offline
• Try unplugging and plugging in the power cord. The camera comes back online.
See LED Status Indicators below for more information.
Motion Event recording is not displaying
•Assure you have a Video Storage Plan and Motion Recording settings are On.
• Motion event recordings are stored for the number of days your Video Storage
Plan specifies. You can download motion event recordings to save video to your
mobile device's local storage.
Live streaming video is black and white
• When you turn Night Vision on manually during daylight, your recording displays
in black and white. Set Night Vision to Auto for best performance.
Need Help?
Go to: support.chamberlaingroup.com
Replacement Parts
Power Adapter Kit................................................................................................. SGC-PK
Mounting Kit ........................................................................................................ SGC-MK
© 2020 LiftMaster
All Rights Reserved
Wi-Fi® is a registered trademark of Wi-Fi Alliance
114-5422-000
LED Status Indicators
What You See What It Means
Solid White Smart Garage Camera™ is powering up.
Flashing Blue Ready to be set up in the myQ® App.
Solid Blue
Connected to your mobile device. You are not yet connected to the
Internet. If this persists after setup, check your home router and
Internet.
Flashing Blue and Green Connecting to Wi-Fi and connecting to the myQ® App.
Flashing Green Connected to the router, but there is no internet.
Solid Green Connected to the myQ® App.
Flashing Purple Receiving firmware updates.
One Year Limited Warranty
The Chamberlain Group, Inc. warrants to the first consumer purchaser of this product
that it is free from defect in material and/or workmanship for a period of 1 year from the
date of purchase.
Software Agreement
Use of this product and the software embedded within the product are subject to the
copyright notices, terms, and conditions accessible in the myQ® App. Open the App
Menu and select Help, and then License and Terms of Use for more information.
NOTICE: This device complies with part 15 of the FCC rules and Innovation, Science and Economic Development Canada license-exempt
RSSs. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the
equipment.
This device must be installed to ensure a minimum 20 cm (8 in.) distance is maintained between users/bystanders and device.
This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules and Industry
Canada ICES standard. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
The device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel
mobile satellite systems.
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