ChargePoint CT4000 Family User manual

CT4000
Networked Charging Station
Installation Guide

ii
IMPORTANT SAFETY INSTRUCTIONS:
SAVE THESE INSTRUCTIONS
Product Disposal
Do not dispose of as part of unsorted domestic waste. Inquire with local authorities regarding proper
disposal. Product materials are recyclable as marked.
No Accuracy Guarantee
Commercially reasonable efforts were made to ensure that the specifications and other information in this
manual are accurate and complete at the time of its publication. However, the specifications and other information in this
manual are subject to change at any time without prior notice.
Copyright and Trademarks
©2013-2019 ChargePoint, Inc. All rights reserved. This material is protected by the copyright laws of the United States and
other countries. It may not be modified, reproduced or distributed without the prior, express written consent of ChargePoint,
Inc. CHARGEPOINT is a U.S. and European Union registered trademark and service mark of ChargePoint, Inc. and cannot be
used without the prior written consent of ChargePoint.
WARNING:
1. Read and follow all warnings and instructions before installing and operating the ChargePoint® Charging
Station. Install and operate only as instructed. Failure to do so may lead to death, injury, or property damage,
and will void the Limited Warranty.
2. Only use licensed professionals to install your ChargePoint® Charging Station and adhere to all national
and local building codes and standards. Before installing the ChargePoint® Charging Station, consult with a
licensed contractor, such as a licensed electrician, and use a trained installation expert to ensure compliance
with local building and electrical codes and standards, climate conditions, safety standards, and all applicable
codes and ordinances. Inspect the Charging Station for proper installation before use.
3. Always ground the ChargePoint® Charging Station. Failure to ground the Charging Station can lead to risk
of electrocution or fire. The Charging Station must be connected to a grounded, metal, permanent wiring
system, or an equipment grounding conductor shall be run with circuit conductors and connected to the
equipment grounding terminal or lead on the Electric Vehicle Supply Equipment (EVSE). Connections to the
EVSE shall comply with all applicable codes and ordinances.
4. Install the ChargePoint® Charging Station on a concrete pad using a ChargePoint approved method.
Failure to install on a surface that can support the full weight of the Charging Station can result in death,
personal injury, or property damage. Inspect the Charging Station for proper installation before use.
5. This Charging Station is not suitable for use in hazardous locations.
6. This device should be supervised when used around children.
7. Do not put fingers into the electric vehicle connector.
8. Do not use this product if the flexible power cord or EV cable is frayed, has broken insulation, or any other
signs of damage.
9. Do not use this product if the enclosure or the EV connector is broken, cracked, open, or shows any other
indication of damage.
10. Use 75°C or 90°C wire copper conductors only.
Important: Under no circumstances will compliance with the information in this manual relieve the user of his/
her responsibility to comply with all applicable codes or safety standards. This document describes the most
commonly-used installation and mounting scenarios. If situations arise in which it is not possible to perform an
installation following the procedures provided in this document, contact ChargePoint, Inc. ChargePoint, Inc. is
not responsible for any damages that may result from custom installations that are not described in this
document or for any failure to adhere to installation recommendations.

iii
Contents
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Site Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
2 Install a Pedestal Mount CT4000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Gather Required Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Inspect the Boxes for Correct Contents . . . . . . . . . . . . . . . . . . . . . . . . . 3
Prepare the Pedestal for Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Mount the Pedestal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Install the Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Prepare the CMK for Mounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Install the CMK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
3 Install a Wall Mount CT4000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Gather Required Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Inspect the Boxes for Correct Contents . . . . . . . . . . . . . . . . . . . . . . . . . 11
Drill Holes in the Wall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Mount Rear Brackets to the Wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Prepare the CMK for Mounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Mount the CMK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Install the Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Install the Conduit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
4 Connect Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Review Electrical Input and Output. . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Review Wiring Diagrams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Wiring for Dual or Single Port Stations . . . . . . . . . . . . . . . . . . . . . . . . 22
Check Voltages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
5 Install the Head Assembly and Top Cap . . . . . . . . . . . . . . . . . . . . . . 25
Prepare the Head Assembly for Mounting . . . . . . . . . . . . . . . . . . . . . . 25
Connect the Head Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
6 Complete Station Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Power Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

iv
Install Cable Clamps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Run the Installation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Secure the Head Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Pinpoint the Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Start a Charging Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Complete the Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

1
1
Introduction
ChargePoint provides the all-purpose CT4000 Level 2 charging station for property owners,
businesses, and municipalities. The CT4000 can be mounted on a pedestal or a wall.
If the CT4000 is installed by any person other than a ChargePoint approved installer, the CT4000 is
not covered under warranty and ChargePoint is not responsible for any malfunctions. Read the
entire Installation Guide prior to beginning installation.
Power Management
Using ChargePoint Power Management technology, sites can install more stations than otherwise
would be supported by the available electrical service. A maximum aggregate load is defined for a
group of charging stations, and ChargePoint cloud-based services manage the individual power
output of each station (or port) to ensure the maximum load is never exceeded.
As shipped, a CT4000 charging station provides up to 30 A of output current to each charging port.
An optional Power Management Kit is available that allows you to adjust the station’s output power.
Additional information regarding Power Management for your CT4000 stations is available at
ChargePoint.com/support/guides.
Site Requirements
Ensure that the appropriate wiring, circuit protection, and metering is in place at the installation
location by reviewing the Site Design Guide and Data Sheet, as well reviewing the wiring diagrams
and grounding requirements in the Connect Wiring chapter.
Important: The CT4000 must be installed and serviced by ChargePoint approved installers
only. To complete online training and become an approved installer, refer to ChargePoint
University at: ChargePoint.com/installers. ChargePoint approved installers can download
the Site Design Guide, Installation Guide, Installation Templates, and Data Sheet for this
charging station at: ChargePoint.com/support/guides.Follow the instructions in the
Installation Guide and heed all warnings.

2
Important: Always check local codes to ensure the installation complies with all applicable
codes and ordinances.

3
2
Install a Pedestal Mount CT4000
Gather Required Tools
You need:
•Ratchet and 10 mm (3/8 in) socket
•Adjustable wrench
•Level
•#2 Phillips screwdriver
•#3 Wire cutter
•Wire stripper
•Voltage tester
Inspect the Boxes for Correct Contents
The pedestal mount CT4000 ships in four boxes.
Housing
The station’s housing box contains:
•Housing with pedestal inside
•Rubber spacer
•Adapter plastic cap
•Phillips screws (4)

4
CMK
The station’s CMK box contains:
•The Cable Management Kit (CMK)
•Pre-installed EV Charging Only sign
•Cable clamps (2)
Top Cap
The station’s top cap box contains:
•Top cap
•Installation Guide
If installing both pedestal and wall-mount stations, also pay
attention to the top cap’s shape.
•The back of the top cap is rounded for pedestal stations
•The back of the top cap is flat for wall mount stations
Head Assembly
The station’s head assembly box contains:
•T25 security Torx L-wrench
•Rubber plugs (4)
•Spare activation label
Note: Keep the activation label for future reference. It
contains critical information that is needed to activate the
station on ChargePoint. You will also have 2 spare rubber
plugs at the end of installation. Plan to return the spare
activation label and rubber plugs to the station owner.

Install a Pedestal Mount CT4000
5
Prepare the Pedestal for Mounting
1. Using a 10 mm (3/8 in) socket wrench, loosen
(but do not remove) the two screws holding the
pedestal inside the housing.
2. Remove and discard the cardboard shipping
spacer.
3. Remove the pedestal from the housing by
pulling it out from the bottom of the housing.
Keep the rubber spacer in place over the
pedestal.
Mount the Pedestal
1. Pull wires through the conduit.
2. Place the pedestal over the conduit, ensuring the
curved front edge of the pedestal base is located
where you want the front of the charging station.
Note: If the conduit is not coming up through the
center of the pedestal, install the conduit in the
side of the housing after mounting the pedestal.
3. Adjust the lower nuts as necessary to ensure the
pedestal is level.

6
4. Tighten the nuts on top of the pedestal to at least 160
Nm (118 ft-lbs).
Alternative Installation: Side Mounted
Conduit
In situations where the conduit cannot come up from below the pedestal (existing concrete, parking
garage, etc.), continue here after mounting the pedestal, ensuring that it is level and tight.
You will need a hole saw or a Greenlee® knockout punch.
1. Determine a conduit entry point on either side of the housing 715-785 mm (28-31 in) from the
bottom, in a location that does not intersect any internal ribs.
2. Drill or punch a hole for a 21 mm (3/4 in) or 27 mm (1 in) trade size knockout.
3. Pull wire through the conduit, protecting the wires from sharp edges of the internal structural
components.
4. Seal the conduit entry into the bollard housing using an approved sealing method such as
Thomas and Betts PN# 5263.
Important: Ensure the pedestal is plumb by
adjusting the nuts underneath the pedestal base.
Verify accuracy after each adjustment by
positioning the level at various locations on the
pedestal, above each bolt.
Important: Ensure that you follow all applicable building and electrical codes. All
installations must meet local code.

Install a Pedestal Mount CT4000
7
Install the Housing
1. Align the notches on the rubber spacer with the
front mounting nuts.
2. Slide the rubber spacer all the way down the
pedestal until it is flush with the pedestal base. This
prevents any rocking motion between the housing
and the pedestal.
3. Slide the housing over the pedestal.
Note: Ensure the housing is firmly aligned to the bottom
surface and that no rocking movement can take place,
even when significant pressure is applied.
4. Re-tighten the mounting screws loosened when
preparing the pedestal for mounting to
approximately 9 Nm (6.6 ft-lbs) using a 10 mm (3/8
in) socket wrench.
Important: Do not seal the pedestal to the concrete pad with caulking, silicone, or other
sealing material. Doing so traps water inside the housing. The pedestal is designed to
shed moisture between its bottom surface and the concrete pad.

8
When complete, the housing appears as shown.
Prepare the CMK for Mounting
1. Position the Cable Management Kit (CMK) packaging so that the bottom of the CMK is near the
base of the pedestal.
Note: Do not unwrap the ropes.
2. Remove and discard the two shipping screws.
Important: When you remove the shipping
screws, the counterweights are free to move in
either direction. Therefore, always carry the
assembly with the top end higher than the
bottom end.

Install a Pedestal Mount CT4000
9
3. Remove the foam packaging.
Note: If you are replacing the EV PARKING signage with
your own custom signage, it is easier to do it now. Refer
to the replacement guide for signs available at
ChargePoint.com/support/guides.
Install the CMK
1. Insert the black cap into the space at the top of the
housing, between the housing and the CMK.
2. With a #3 Phillips screwdriver and at least one of the
four screws (provided) in hand, position the CMK
against the back of the housing.
3. Place the slot at the bottom of the CMK over the knob at
the bottom of the housing, pushing down until flush
with the ground.
4. From inside the housing, insert the four screws through
the housing and the CMK.
5. Tighten the four screws to 7 Nm (5 ft-lbs).
Note: Hold the CMK in place until you’ve secured it with
at least one screw.
When complete, proceed to Chapter 4 to connect wiring to
the station.

10

11
3
Install a Wall Mount CT4000
Gather Required Tools
You need:
•Ratchet and 15 mm (9/16 in) deep socket
•#2 and #3 Phillips screwdrivers
•Flathead screwdriver
•Tape measure
•Level
•Marker
•Wire stripper
•Wire cutter
•Voltage tester
•Drill and tap for appropriate wall attachment hardware
•Attachment hardware
Note: This varies based on surface. For example, use 10 x 75 mm (3/8 x 3 in) lag bolts if
mounting on a wooden wall.
Inspect the Boxes for Correct Contents
The wall mount CT4000 ships in four boxes.
Important: Ensure the wall supports the station. If mounting to a hollow wall, bridge at
least two studs using a 41 mm (1-5/8 in) channel strut.

12
Housing
The housing box contains:
•Housing
•Mounting brackets with pre-installed 6 mm
(1/4 in) -20 screws and 9.5 mm (3/8 in) x
406 mm (16 in) x 19 mm (3/4 in) flange bolts
•2 slot covers
CMK
The CMK box contains:
•Cable Management Kit (CMK) pre-installed
with EV Charging Only sign
•Cable clamps (2)
Top Cap
The station’s top cap box contains:
•Top cap
•Installation Guide
If installing both pedestal and wall-mount
stations, also pay attention to the top cap’s
shape.
•The back of the top cap is flat for wall mount
stations
•The back of the top cap is rounded for
pedestal stations
Important: Do not discard the bracket
packing box until you have completed
drilling holes in the wall. The packing box
serves as a template for drilling
mounting holes.

Install a Wall Mount CT4000
13
Head Assembly
The station’s head assembly box contains:
•T25 security Torx L-wrench
•Rubber plugs (4)
•Spare activation label
Note: Keep the activation label for future
reference. It contains critical information that is
needed to activate the station on ChargePoint.
You will also have 2 spare rubber plugs at the
end of installation. Plan to return the activation
label and plugs to the station owner.
Drill Holes in the Wall
1. Tear the packing box along the perforation
to allow it to lay flat.
2. Place the template against the wall. As
described on the package insert, align the
top where indicated, 1245 mm (49 in) above
the floor or ground.
3. Ensure the template is level and the side of
the packaging insert is plumb.
4. Mark the four mounting holes.
5. Drill four holes in the wall at the marked
locations.
Mount Rear Brackets to the Wall
1. Separate the pre-assembled front and rear brackets by
loosening (but not removing) the pre-installed screws.
Leave about 19 mm (3/4 in) protruding.
2. Mount each rear bracket to the wall using screws
appropriate for the type of wall material.
•If mounting to a hollow wall, bridge at least two studs
using a 41 mm (1-5/8 in) channel strut.
•For wood studs, use 10 mm (3/8 in) lag bolts that are
long enough to penetrate at least 64 mm (2-1/2 in)
into the stud. Then mount the supplied brackets to

14
the channel strut using 3/8-16 x 1 in long bolts, 3/8 ID x 13/16 in OD washers, and 3/8-16
channel strut nuts.
•If mounting to a masonry wall, use 10 mm (3/8 in) expanding masonry fasteners.
•If mounting to a wood wall, use 3/8 x 3 in lag bolts.
Prepare the CMK for Mounting
1. Position the Cable Management Kit (CMK) packaging so that the bottom of the CMK is near the
wall.
Note: Do not unwrap the ropes.
2. Remove and discard the two shipping screws.
3. Remove the foam packaging.
Note: If you are replacing the EV PARKING signs with your
own custom signage, it is easier to do it now. Refer to the
replacement guide for signs available at
ChargePoint.com/support/guides.
Important: When you remove the shipping
screws, the counterweights are free to move in
either direction. Therefore, always carry the
assembly with the top end higher than the
bottom end.

Install a Wall Mount CT4000
15
Mount the CMK
1. Place the two front brackets where you can easily
reach them.
2. Tilt the CMK up against the rear brackets, with the
front of the CMK facing towards you. Rest the
bottom of the CMK on the ground.
3. Place the top front bracket over the two
corresponding screws protruding from the top rear
bracket. Steady the CMK with one hand while using
the other hand to position the bracket.
4. Repeat step 3 for the bottom bracket.
5. Tighten all four screws to 7 Nm (5 ft-lb) using the
Phillips screwdriver.
6. Insert the slot cover, bottom first, into the slot at the
bottom of the CMK.
Install the Housing
1. Push the tab on the terminal block cover to slide the
cover up and expose the pre-drilled hole below the
terminal block. Slide the cover upwards until it stays
in position.

16
2. Remove the pre-installed flange bolts from the front
brackets using a 10 mm (3/8 in) socket.
3. Position the housing so that the top hole aligns with the
top CMK bracket.
4. Re-insert a flange bolt into the top hole and finger
tighten.
5. Re-insert the other flange bolt into the lower mounting
hole.
6. Tighten both flange bolts to 117 Nm (86 ft-lbs).
Install the Conduit
1. Use a flathead screwdriver to remove the
knockout for the appropriate conduit size, 25 mm
or 20 mm (1 in or 3/4 in).