Chauvet Intimidator Beam LED 350 User manual

User Manual

Page 2 of 19 Intimidator™ Beam LED 350 User Manual Rev. 2
TABLE OF CONTENTS
1. Before You Begin...........................................................................................................3
What Is Included .........................................................................................................................3
Unpacking Instructions................................................................................................................3
Claims.................................................................................................................................................3
Text Conventions ........................................................................................................................3
Symbols......................................................................................................................................3
Disclaimer...................................................................................................................................3
Product at a Glance.....................................................................................................................4
Safety Notes ...............................................................................................................................4
2. Introduction....................................................................................................................5
Overview.....................................................................................................................................5
Dimensions.................................................................................................................................6
3. Setup...............................................................................................................................7
AC Power....................................................................................................................................7
Fuse Replacement...............................................................................................................................7
Power Linking......................................................................................................................................8
Mounting.....................................................................................................................................9
Orientation...........................................................................................................................................9
Rigging................................................................................................................................................9
4. Operation......................................................................................................................10
Control Panel Operation............................................................................................................10
Menu Map.................................................................................................................................10
Configuration (DMX)..................................................................................................................10
Starting Address ................................................................................................................................11
DMX Values..............................................................................................................................11
8-CH..................................................................................................................................................11
14-CH................................................................................................................................................12
Configuration (Standalone)........................................................................................................15
Sound-Active Mode............................................................................................................................15
Automatic Mode.................................................................................................................................15
Manual Pan/Tilt Operation..................................................................................................................15
Pan/Tilt Angle Restrict........................................................................................................................15
Display..............................................................................................................................................16
Master/Slave Mode............................................................................................................................16
Movement Speed...............................................................................................................................16
Reset Software ..................................................................................................................................16
5. Technical Information..................................................................................................17
Product Maintenance ................................................................................................................17
6. Technical Specifications..............................................................................................18
Returns.....................................................................................................................................19
Contact Us................................................................................................................................19

Intimidator™ Beam LED 350 User Manual Rev. 2 Page 3 of 19
1.BEFORE YOU BEGIN
What Is
Included
•Intimidator™ Beam LED 350
•Hanging bracket with mounting
hardware
•Power cord
•Warranty card
•Quick Reference Guide
Unpacking
Instructions
Carefully unpack the product immediately and check the container to make sure all the
parts are in the package and are in good condition.
Claims
If the box or the contents (the product and included accessories) appear damaged from
shipping, or show signs of mishandling, notify the carrier immediately, not CHAUVET®.
Failure to report damage to the carrier immediately may invalidate your claim. In
addition, keep the box and contents for inspection.
For other issues, such as missing components or parts, damage not related to shipping,
or concealed damage, file a claim with CHAUVET® within 7 days of delivery.
Text
Conventions
Convention
Meaning
1—512
A range of values
50/60
A set of values of which only one can be chosen
Settings
A menu option not to be modified
Menu > Settings
A sequence of menu options to be followed
<ENTER>
A key to be pressed on the product’s control panel
ON
A value to be entered or selected
Symbols
Symbol Meaning
Critical installation, configuration, or operation information. Not
following these instructions may make the product not work, cause
damage to the product, or cause harm to the operator.
Important installation or configuration information. The product
may not function correctly if this information is not used.
Useful information.
Disclaimer
The information and specifications contained in this User Manual are subject to change
without notice. CHAUVET® assumes no responsibility or liability for any errors or
omissions, and reserves the right to revise or recreate this manual at any time.
Download the latest version from www.chauvetlighting.com.
© Copyright 2013 CHAUVET®. All rights reserved.
Electronically published by CHAUVET® in the United States of America.
Author Date Editor Date
A. Leon 07/19/13 T. Yeago 07/22/13

Page 4 of 19 Intimidator™ Beam LED 350 User Manual Rev. 2
Product at a
Glance
Use on Dimmer
x
Auto Programs
P
Outdoor Use
x
Auto-ranging Power Supply
P
Sound Activated
P
Replaceable Fuse
P
DMX
P
User-Serviceable
x
Master/Slave
P
Duty Cycle
x
Safety Notes
These notes include important information about the mounting, usage, and maintenance
of this product; read before using the product.
•This product is not intended for permanent installation.
•Always connect the product to a grounded circuit to avoid the risk of electrocution.
•Always disconnect the product from the power source before cleaning or replacing
the fuse.
•Avoid direct eye exposure to the light source while the product is on.
•Make sure the power cord is not crimped or damaged.
•Never disconnect the product from power by pulling or tugging on the cord.
•If mounting the product overhead, always secure to a fastening device using a
safety cable.
•Make sure there are no flammable materials close to the product when operating.
•Do not touch the product’s housing when operating because it may be very hot.
•Always make sure that the voltage of the outlet to which you are connecting the
product is within the range stated on the decal or rear panel of the product.
•The product is for indoor use only! (IP20) To prevent risk of fire or shock, do not
expose the product to rain or moisture.
•Always mount this product in a location with adequate ventilation, at least 20 in
(50 cm) from adjacent surfaces.
•Be sure that no ventilation slots on the product’s housing are blocked.
•Never connect the product to a dimmer.
•Make sure to replace the fuse with another of the same type and rating.
•Never carry the product from the power cord or any moving part. Always use the
handles.
•The maximum ambient temperature (Ta) is 104 °F (40 °C). Do not operate the
product at higher temperatures.
•In the event of a serious operating problem, stop using the product immediately.
•Never try to repair the product. Repairs carried out by unskilled people can lead to
damage or malfunction. Contact the nearest authorized technical assistance center.
•This product is not intended for permanent installation.
•Keep this User Manual for future use. If you sell the product to another user, be
sure to give this document to the next owner.

Intimidator™ Beam LED 350 User Manual Rev. 2 Page 5 of 19
2.INTRODUCTION
Overview
Power In
Power Out
Fuse Holder
DMX In/Out
Safety Loop
LED Display

Page 6 of 19 Intimidator™ Beam LED 350 User Manual Rev. 2
Dimensions

Intimidator™ Beam LED 350 User Manual Rev. 2 Page 7 of 19
3.SETUP
AC Power
The Intimidator™ Beam LED 350 has an auto-
ranging power supply and it can work with
an input voltage range of 100~240 VAC, 50/60 Hz.
To determine the product’s power requirements (circuit breaker, power outlet, and
wiring), use the current value listed on the label affixed to the product’s back panel, or
refer to the product’s specifications chart. The listed current rating indicates the
product’s average current draw under normal conditions.
Always connect the product to a protected circuit (circuit breaker or fuse). Make
sure the product has an appropriate electrical ground to avoid the risk of
electrocution or fire.
Never connect the product to a rheostat (variable resistor) or dimmer circuit, even
if the rheostat or dimmer channel serves only as a 0~100% switch.
Fuse
Replacement
Disconnect the product from power before replacing the fuse.
1. Disconnect the product from power.
2. Using a flat-head screwdriver, loosen the fuse holder and pull straight out.
3. Remove the blown fuse from the holder.
4. Replace with a fuse of the exact same type and rating.
5. Insert the fuse holder back in place and reconnect power.
A spare fuse is not included.
Always replace a blown fuse with the same type and rating.

Page 8 of 19 Intimidator™ Beam LED 350 User Manual Rev. 2
Power Linking
The product provides power linking via the Edison/IEC outlet located in the back of the
unit.
Power Linking
Diagram
You can power link up to 3 Intimidator™ Beam LED 350 units on 120 VAC or up to
7 Intimidator™ Beam LED 350 units on 230 VAC.
The power linking diagram shown above corresponds to the North American
version of the product ONLY! If using the product in other markets, you must
consult with the local CHAUVET® distributor as power linking connectors and
requirements may differ in your country or region.
1st Product
2nd Product
3rd Product
Other Products

Intimidator™ Beam LED 350 User Manual Rev. 2 Page 9 of 19
Mounting
Before mounting the product, read and follow the safety recommendations indicated in
the Safety Notes.
Orientation
The Intimidator™ Beam LED 350 may be mounted in any position; however, make sure
adequate ventilation is provided around the product.
Rigging
•Before deciding on a location, always make sure there is easy access to the product
for maintenance and programming.
•Make sure that the structure or surface onto which you are mounting the product
can support the product’s weight (see the Technical Specifications).
•When mounting the product overhead, always use a safety cable.
Mount the
product securely to a rigging point, such as an elevated platform or a truss.
•When rigging the product onto a truss, you should use a mounting clamp of
appropriate weight capacity.
•When power linking multiple products, you must always consider the length of the
power linking cable and mount the products close enough for the cable to reach.
•The rubber feet also serve as floor supports. When mounting the product
on the
floor, make sure that the product and cables are away from people and vehicles.
Mounting Diagram
Bracket Attachment (x2)
Rubber Feet (x4)
Safety Loop Attachment Point

Page 10 of 19 Intimidator™ Beam LED 350 User Manual Rev. 2
4.OPERATION
Control Panel
Operation
To access the control panel functions, use the four buttons located underneath the
display.
Button
Function
<MODE/ESC> Selects an operation mode or backs out of the current menu option
<UP>
Scrolls up the list of options or selects a higher value
<DOWN> Scrolls down the list of options or selects a lower value
<ENTER> Activates a menu option or a selected value
Menu Map
Main Level
Programming Levels
Description
DMX Address
d001~d512
Sets the DMX starting address
Operation Modes
SLAv (Son)
Slave operating mode
nASL (SLoU)
Automatic mode, slow program
nAFA (FASt)
Automatic mode, fast program
nStS (SrUn)
Sound-Active mode
Pan
Normal Pan
PAn
Normal pan operation
Inverse pan operation
Inverse Pan
rPAn
Tilt
Normal Tilt
tit
Normal tilt operation
Inverse tilt operation
Inverse Tilt
rtit
Display
Normal
Display
diS Changes the LCD display text position
Inverse
Display
rdiS
Channel Mode
14-Channel
Mode
14CH Selects the DMX personality
8-Channel
Mode
8CH
Pan Range
Pan 540°
PA54
Selects pan range
Pan 360°
PA36
Pan 180°
PA18
Tilt Range
Tilt 270°
ti27
Selects tilt range
Tilt 180°
ti18
Tilt 90°
ti 9
Reset
rESt
Resets fixture
Load
LoAd
Loads factory defaults
Movement Speed nOUS
inS
Increasing speed
dES
Decreasing speed
Configuration
(DMX)
Set the product in DMX mode to control with a DMX controller.
1. Connect the product to a suitable power outlet.
2. Turn the product on.
3. Connect a DMX cable from the DMX output of the DMX controller to the DMX input
socket on the product.

Intimidator™ Beam LED 350 User Manual Rev. 2 Page 11 of 19
Starting Address
When selecting a starting DMX address, always consider the number of DMX channels
the selected DMX mode uses. If you choose a starting address that is too high, you could
restrict the access to some of the product’s channels.
The Intimidator™ Beam LED 350 uses up to 14 DMX channels in 14-CH DMX mode,
which defines the highest configurable address to 499.
If unfamiliar with DMX, download the DMX Primer from www.chauvetlighting.com.
To select the starting address, do the following:
1. Press <MODE/ESC>repeatedly until d001 shows on the display.
2. Press <ENTER>.
3. Use <UP> or <DOWN> to select the starting address.
4. Press <ENTER>.
DMX Values
8-CH
Channel Function Value Setting
1
Pan
000 ó255
0~540°
2
Tilt
000 ó255
0~270°
3 Color Wheel
000 ó006
White
007 ó013
Yellow
014 ó020
Pink
021 ó027
Green
028 ó034
Red
035 ó041
Light Blue
042 ó048
Kelly Green
049 ó055
Orange
056 ó063
Dark Blue
064 ó070
White + Yellow
071 ó077
Yellow + Pink
078 ó084
Pink + Green
085 ó091
Green + Red
092 ó098
Red + Light Blue
099 ó105
Light Blue + Kelly Green
106 ó112
Kelly Green + Orange
113 ó119
Orange + Dark Blue
120 ó127
Dark Blue + White
128 ó191
Color cycling rainbow with increasing speed
192 ó255
Reverse color cycling rainbow with increasing speed
4 Gobo Wheel
000 ó047
Gobos 1-6
048 ó063
Animation effect (static)
064 ó079
Animation speed (slow to fast)
080 ó087
Gobo 5 shake, from slow to fast
088 ó095
Gobo 4 shake, from slow to fast
096 ó103
Gobo 3 shake, from slow to fast
104 ó111
Gobo 2 shake, from slow to fast
112 ó119
Gobo 1 shake, from slow to fast
120 ó127
Open
128
ó
191
Cycle effect with increasing speed
192 ó255
Reverse cycling effect with increasing speed

Page 12 of 19 Intimidator™ Beam LED 350 User Manual Rev. 2
8-CH (cont.)
Channel Function Value
Setting
5
No Function
000 ó255
No function
6 Prism/Frost
000 ó007
Open
008 ó012
Prism on
013 ó130
Prism rotation with increasing speed
131 ó247
Reverse prism rotation with increasing speed
248 ó255
Frost effect
7
No Function
000 ó255
No function
8 Shutter
000 ó003
Closed
004 ó007
Open
008 ó076
Strobe effect with increasing speed
077 ó145
Pulse strobe
146 ó215
Random shutter
216 ó255
Open
14-CH
Channel Function Value
Setting
1
Pan
000 ó255
0~540°
2
Fine Pan
000 ó255
Fine panning control
3
Tilt
000 ó255
0~270°
4
Fine Tilt
000 ó255
Fine tilting control
5
Speed
000 ó255
Pan/Tilt speed (fast to slow)
6 Color Wheel
000 ó006
White
007 ó013
Yellow
014 ó020
Pink
021 ó027
Green
028 ó034
Red
035 ó041
Light Blue
042 ó048
Kelly Green
049 ó055
Orange
056 ó063
Dark Blue
064 ó070
White + Yellow
071 ó077
Yellow + Pink
078 ó084
Pink + Green
085 ó091
Green + Red
092 ó098
Red + Light Blue
099 ó105
Light Blue + Kelly Green
106 ó112
Kelly Green + Orange
113 ó119
Orange + Dark Blue
120 ó127
Dark Blue + White
128 ó191
Color cycling rainbow with increasing speed
192 ó255
Reverse color cycling rainbow with increasing
speed

Intimidator™ Beam LED 350 User Manual Rev. 2 Page 13 of 19
14-CH
(cont.)
Channel Function Value Setting
7 Gobo Wheel
000 ó047
Gobos 1-6
048 ó063
Animation effect (static)
064 ó079
Animation speed (slow to fast)
080 ó087
Gobo 5 shake, from slow to fast
088 ó095
Gobo 4 shake, from slow to fast
096 ó103
Gobo 3 shake, from slow to fast
104 ó111
Gobo 2 shake, from slow to fast
112 ó119
Gobo 1 shake, from slow to fast
120 ó127
Open
128 ó191
Cycle effect with increasing speed
192 ó255
Reverse cycle effect with increasing speed
8
No Function
000 ó255
No function
9 Prism/Frost
000 ó007
Open
008 ó012
Prism on
013 ó130
Prism rotation with increasing speed
131 ó247
Reverse prism rotation with increasing speed
248 ó255
Frost effect
10
No Function
000 ó255
No function
11
Dimmer
000 ó255
0~100%

Page 14 of 19 Intimidator™ Beam LED 350 User Manual Rev. 2
14-CH
(cont.)
Channel Function Value Percent/Setting
12 Shutter
000 ó003
Closed
004 ó007
Open
008 ó076
Strobe effect with increasing speed
077 ó145
Pulse strobe
146 ó215
Random shutter
216 ó255
Open
13 Control Functions
000 ó007
No function
008 ó015
Blackout while pan/tilt moving
016 ó023
Blackout while moving color wheel
024 ó031
Blackout while moving gobo wheel
032 ó039
Disable blackout while pan/tilt/moving color
wheel
040 ó047
Disable blackout while pan/tilt/moving gobo
wheel
048 ó055
Disable blackout while moving all options
056 ó095
No function
096 ó103
Reset pan
104 ó111
Reset tilt
112 ó119
Reset color wheel
120 ó127
Reset gobo wheel
128 ó135
No function
136 ó143
Reset prism
144 ó151
No function
152 ó159
Reset all channels
160 ó255
No function
14 Auto Programs
000 ó007
No function
008 ó023
Auto program 1
024 ó039
Auto program 2
040 ó055
Auto program 3
056 ó071
Auto program 4
072 ó087
Auto program 5
088 ó103
Auto program 6
104 ó119
Auto program 7
120 ó135
Auto program 8
136 ó151
Sound-controlled program 1
152 ó167
Sound-controlled program 2
168 ó183
Sound-controlled program 3
184 ó199
Sound-controlled program 4
200 ó215
Sound-controlled program 5
216 ó231
Sound-controlled program 6
232 ó247
Sound-controlled program 7
248 ó255
Sound-controlled program 8

Intimidator™ Beam LED 350 User Manual Rev. 2 Page 15 of 19
Configuration
(Standalone)
Set the product in one of the standalone modes to control without a DMX controller.
1. Connect the product to a suitable power outlet.
2. Turn the product on.
Never connect a product that is operating in any standalone mode (either
Automatic, or Sound-Active) to a DMX string connected to a DMX controller.
Products in standalone mode may transmit DMX signals that could interfere with
the DMX signals from the controller.
Sound-
Active
Mode
To enable the Sound-Active mode, do the following:
1. Press <MODE/ESC>repeatedly until one of the following shows on the display:
nASL, nAFA, nStS, SLAv
2. Press <UP> or <DOWN> to select NStS.
3. Press <ENTER> and SrUn shows on the display.
4. Turn the music on.
The product will only respond to low frequencies of music (bass and drums).
Automatic Mode
To enable the Automatic mode, do the following:
1. Press <MODE/ESC>repeatedly until one of the following shows on the display:
nASL, nAFA, nStS, SLAv
2. Press <UP> or <DOWN> to select nASL (for a slow program) or nAFA (for a fast
program).
3. Press <ENTER> and SLoU displays while in slow program or FASt displays while
in fast program.
Manual Pan/Tilt
Operation
To select either normal panning or inverted panning, do the following:
1. Press <MODE/ESC> repeatedly until PAn or rPAnshows on the display.
2. Press <UP> or <DOWN> to select PAn (normal pan operation) or rPAn (inverse
pan operation).
3. Press <ENTER>.
To select either normal tilting or inverted tilting, do the following:
1. Press <MODE/ESC> repeatedly until titshows on the display.
2. Press <UP> or <DOWN> to select tit(normal tilt operation) or rtit(inverse tilt
operation).
3. Press <ENTER>.
Pan/Tilt Angle
Range
To select which pan angle to use:
1. Press <MODE/ESC> repeatedly until PA54, PA36, or PA18 shows on the display.
2. Press <UP> or <DOWN> to select PA54 (540°), PA36 (360°), or PA18 (180°).
3. Press <ENTER>.
To select which tilt angle to use:
1. Press <MODE/ESC> repeatedly until ti27, ti18, or ti 9 shows on the display.
2. Press <UP> or <DOWN> to select ti27 (270°), ti18 (180°), or ti 9 (90°).
3. Press <ENTER>.

Page 16 of 19 Intimidator™ Beam LED 350 User Manual Rev. 2
Display
To flip the LED display for better readability in any mounting situation, do the following:
1. Press <MODE/ESC> repeatedly until diS or rdiS shows on the display.
2. Press <UP> or <DOWN> to select diS (normal display mode) or rdiS (inverse
display mode).
3. Press <ENTER>.
Master/Slave
Mode
The Master/Slave mode allows a single Intimidator™ Beam LED 350 unit (the “master”)
to control the actions of one or more Intimidator™ Beam LED 350 units (the “slaves”)
without the need of a DMX controller. The master unit will be set to operate in either
Automatic or Sound-Active mode, while the slave units will be set to operate in Slave
mode. Once set and connected, the slave units will operate in unison with the master
unit.
Configure the units as indicated below.
Slave units:
1. Press <MODE/ESC>repeatedly until one of the following shows on the display:
nASL, nAFA, nStS, SLAv
2. Press <UP> or <DOWN> to select SLAv.
3. Press <ENTER> to accept and Son shows on the display.
4. Set the DMX address to d001.
5. Connect the DMX input of the first slave unit to the DMX output of the master unit.
6. Connect the DMX input of the subsequent slave units to the DMX output of the
previous slave unit.
7. Finish setting and connecting all the slave units.
Master unit:
1. Set the master unit to operate in either Automatic or Sound-Active mode.
2. Make the master unit the first unit in the DMX daisy chain.
Movement Speed
To increase or decrease movement speed, do the following.
1. Press <MODE/ESC> repeatedly until nouSshows on the display.
2. Press <ENTER> and inSor dES shows on the display.
3. Press <UP> or <DOWN> to select inS (increasing speed) or dES (decreasing
speed).
4. Press <ENTER>.
•Configure all the slave units before connecting the master unit to the DMX
daisy chain.
•Never connect a DMX controller to a DMX string configured for Master/Slave
operation because the controller may interfere with the signals from the
master unit.
•Do not connect more than 31 slave units to the master unit.
•Note: The Intimidator™ Beam LED 350 can be connected in Master/Slave with
the Intimidator™ Spot LED 350, but the Intimidator™ Beam LED 350 must be
set to Automatic mode’s slow program for the products to sync correctly.
•Do not change the Movement Speed on the Intimidator™ Beam LED 350 while
the product is in motion. Stop the product before changing speeds.
Reset Software
To reset the software, do the following:
1. Press <MODE/ESC> repeatedly until rESt shows on the display.
2. Press <ENTER>. The product will reset all settings in the software to the default
factory settings.

Intimidator™ Beam LED 350 User Manual Rev. 2 Page 17 of 19
5.TECHNICAL INFORMATION
Product
Maintenance
Dust build-up reduces light output performance and can cause overheating. This can
lead to reduction of the light source’s life and mechanical wear. To maintain optimum
performance and minimize wear, clean the product at least twice a month. However,
usage and environmental conditions contribute to increased cleaning frequency.
To clean the product, follow the instructions below:
•Unplug the product from power.
•Wait until the product is at room temperature.
•Use a vacuum (or dry compressed air) and a soft brush to remove dust collected on
the external surface/vents.
•Clean all glass/transparent surfaces with a mild soap solution, ammonia-free glass
cleaner, or isopropyl alcohol.
•Apply the solution directly to a soft, lint-free cotton cloth or a lens cleaning tissue.
•Softly wipe any dirt or grimeto the outside edges of the glass/transparent surface.
•Gently polish the glass/transparent surfaces until they are free of haze and lint.
Always dry the glass/transparent surfaces carefully after cleaning them.
Do not spin the cooling fan using compressed air because you could damage it.

Page 18 of 19 Intimidator™ Beam LED 350 User Manual Rev. 2
6.TECHNICAL SPECIFICATIONS
Dimensions and
Weight
Length
Width
Height
Weight
11.3 in (287 mm) 13.4 in (340 mm)
18.5 in (470 mm)
Note: Max. height is
with moving head
pointing up
22 lb (9.8 kg)
Note: Dimensions in inches rounded to the nearest decimal digit.
Power
Power Supply Type
Range
Voltage Selection
Switching (internal)
100~240 VAC, 50/60 Hz
Auto-ranging
Parameter
120 V, 60 Hz
230 V, 50 Hz
Consumption
258 W
269 W
Operating/Inrush current
2.1 A/2.1 A
1.2 A/1.2 A
Power linking current (units)
15 A (3 units)
15 A (7 units)
Fuse/Breaker
F 3 A, 250 V
F 3 A, 250 V
Power I/O
US/Worldwide
UK/Europe
Power input connector
IEC
IEC
Power output connector
Edison
IEC
Power Cord plug
Edison (US)
Local plug
Light Source
Type
Power
Lifespan
LED
75 W
50,000 hours
Color
Quantity
Current
White
1
17 A
Photo Optic
Parameter
Illuminance @ 2 m
139,200 lux
Illuminance @ 5 m
33,180 lux
Beam angle
4°
Strobe rate
0—20 Hz
Pan and Tilt
540° pan
270° tilt
Pan/Tilt Ranges
540°, 360°, 180° pan
270°, 180°, 90° tilt
Thermal
Maximum External Temp.
Cooling System
104 °F (40 °C)
Fan-cooled
DMX
I/O Connectors
Connector Type
Channel Range
3-pin XLR
XLR
8, 14
Ordering
Product Name
Item Code
UPC Number
Intimidator™ Beam LED 350
08010569
781462209179

Intimidator™ Beam LED 350 User Manual Rev. 2 Page 19 of 19
To return a product or request support:
•In the U.S., contact CHAUVET® World Headquarters.
•In the UK or Ireland, contact CHAUVET® Europe Ltd.
•In any other country, DO NOT contact CHAUVET®. Contact your distributor. See
www.chauvetlighting.com for distributors outside the U.S., United Kingdom, or
Ireland.
If you live outside the U.S., United Kingdom, or Ireland, contact your distributor of
record and follow their instructions on how to return CHAUVET® products to
them. Visit our website for contact details.
Returns
Call the corresponding CHAUVET® Technical Support office and request a Return
Merchandise Authorization (RMA) number before shipping the product. Be prepared to
provide the model number, serial number, and a brief description of the cause for the
return.
You must send the merchandise prepaid, in its original box, and with its original packing
and accessories. CHAUVET® will not issue call tags.
Clearly label the package with the RMA number. CHAUVET® will refuse any product
returned without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write the following information on a piece of paper
and place it inside the box:
•Your name
•Your address
•Your phone number
•RMA number
•A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. FedEx packing or double-boxing are
recommended.
CHAUVET® reserves the right to use its own discretion to repair or replace
returned product(s).
Contact Us
World Headquarters
CHAUVET®
General Information
Address: 5200 NW 108th Avenue
Sunrise, FL 33351
Voice: [phone]
Fax: [phone]
Toll free: [phone]
United Kingdom & Ireland
CHAUVET® Europe Ltd.
General Information
Address: Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice: [phone]
Fax: [phone]
Technical Support
Voice: [phone] (Press 4)
Fax: [phone]
Email: [e-mail]
Technical Support
Email: [e-mail]
World Wide Web
www.chauvetlighting.com
World Wide Web
www.chauvetlighting.co.uk