Christie CounterAct Assembly instructions

Installation and Setup Guide
020-103456-01
CounterAct

NOTICES
COPYRIGHT AND TRADEMARKS
Copyright © 2021 Christie Digital Systems USA Inc. All rights reserved.
All brand names and product names are trademarks, registered trademarks or trade names of their respective holders.
GENERAL
Every effort has been made to ensure accuracy, however in some cases changes in the products or availability could occur which may not be reflected in this
document. Christie reserves the right to make changes to specifications at any time without notice. Performance specifications are typical, but may vary
depending on conditions beyond Christie's control such as maintenance of the product in proper working conditions. Performance specifications are based on
information available at the time of printing. Christie makes no warranty of any kind with regard to this material, including, but not limited to, implied
warranties of fitness for a particular purpose. Christie will not be liable for errors contained herein or for incidental or consequential damages in connection
with the performance or use of this material. Manufacturing facilities in Canada and China are ISO 9001 certified.
For the most current technical documentation and office contact information, visit http://www.christiedigital.com.
Warranty
Products are warranted under Christie’s standard limited warranty, the details of which are available at https://www.christiedigital.com/help-center/
warranties/ or by contacting your Christie dealer or Christie.
PREVENTATIVE MAINTENANCE
Preventative maintenance is an important part of the continued and proper operation of your product. Failure to perform maintenance as required, and in
accordance with the maintenance schedule specified by Christie, will void the warranty.
ENVIRONMENTAL
The product is designed and manufactured with high-quality materials and components that can be recycled and reused. This symbol means that electrical
and electronic equipment, at their end-of-life, should be disposed of separately from regular waste. Please dispose of the product appropriately and according
to local regulations. In the European Union, there are separate collection systems for used electrical and electronic products. Please help us to conserve the
environment we live in!

Content
Introduction...................................................... 5
Product documentation................................................5
Related documentation..............................................5
Important safeguards.................................................5
Disclaimer......................................................5
Safety and warning guidelines......................................... 6
Patented Care222 UV lamp safety precautions............................... 7
Service and maintenance guidelines......................................7
Product labels................................................... 7
CounterAct overview................................................. 9
Key features...................................................... 9
Technical support...................................................10
Installation and setup..............................................11
Site requirements.................................................. 11
Power requirements...............................................11
Tools and components required..........................................12
Optional accessories...............................................12
Tablet recommendations for CounterAct Configure..............................13
Getting to know your device............................................13
Product components...............................................13
Inserting the disinfecting module in the receiver box.......................... 14
Removing the disinfecting module from the receiver box........................15
Workflow: Installing and setting up CounterAct................................17
Planning the layout and power of the site....................................18
Planning the installation height........................................18
Setting the lamp mode.............................................19
Registering CounterAct...............................................20
Logging into CounterAct Configure........................................20
Logging off the CounterAct Configure application.............................21
Connecting to power................................................ 21
Removing the metal casing............................................ 23
Mounting options...................................................23
Mounting requirements.............................................24
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Copyright © 2021 Christie Digital Systems USA, Inc. All rights reserved.

Recommended torque for screws.......................................24
Mounting receiver boxes on the ceiling surface.............................. 25
Mounting receiver boxes recessed in the ceiling with a bridge.....................27
Mounting receiver boxes recessed in the ceiling with a block and hanger..............33
Mounting receiver boxes with the pendant option.............................36
Powering on the CounterAct device....................................... 39
LED status indicators..............................................39
Setting up devices in CounterAct Configure.................................. 39
Creating a room................................................. 40
Pairing devices in the application.......................................40
Adding devices to the room..........................................41
Creating a schedule.................................................41
Verifying the optical power output ........................................41
Maintenance and service........................................... 43
Replacing the lamps.................................................43
Regulatory...................................................... 47
Safety......................................................... 47
Electro-magnetic compatibility.......................................... 47
Emissions..................................................... 47
Immunity..................................................... 47
Environmental.................................................... 47
Radio frequency (RF) wireless communication.................................48
Content
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Copyright © 2021 Christie Digital Systems USA, Inc. All rights reserved.

Introduction
This manual is intended for professional UV installers.
Product documentation
For installation, setup, and user information, see the product documentation available on the Christie
website. Read all instructions before using this product.
1. Access the documentation from the Christie website:
• Go to this URL: https://bit.ly/3nuRiMG or
https://www.christiedigital.com/products/uvc-disinfection/counteract/.
• Scan the QR code using a QR code reader app on a smartphone or tablet.
2. On the product page, select the model and switch to the Downloads tab.
Related documentation
Additional information on this product is available in the following documents.
With the exception of lamp replacements, this product is not serviceable in the field and must be sent
back to Christie if servicing is required.
•CounterAct Product Safety Guide (P/N: 020-103455-XX)
•CounterAct User Guide (P/N: 020-103457-XX)
Important safeguards
To prevent personal injury and to protect the device from damage, read and follow these safety
precautions.
Disclaimer
Product effectiveness and safety of UV radiation (even within the range specified by the American
Conference of Governmental Industrial Hygienists (ACGIH) or any other standard) are not guaranteed.
Christie will have no liability for the following:
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Copyright © 2021 Christie Digital Systems USA, Inc. All rights reserved.

• Discomfort on the skin, eyes, hair, and any other part of the human body arising from or
relating to the product
•Degradation, fading, damage, or any other changes to, or impact on, personal property
including, without limitation, surfaces, finishes, and fabrics, arising from or relating to the
product.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CHRISTIE WILL HAVE NO LIABILITY FOR
ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, WHETHER OR
NOT CHRISTIE HAS BEEN ADVISED THAT ANY SUCH DAMAGES MAY OCCUR AND WHETHER SUCH
DAMAGES ARE CLAIMED BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE,
STRICT LIABILITY IN TORT, OR ANY OTHER LEGAL OR EQUITABLE THEORY.
Safety and warning guidelines
Read all safety and warning guidelines before installing or operating the device.
This product must be operated in an environment that meets the operating range specification. Use
only the attachments and/or accessories recommended by Christie. Use of others may result in the
risk of fire, shock, excessive UV exposure, or personal injury.
CounterAct is a regulated pesticide device. The United States Environmental Protection Agency (EPA)
regulates pesticide devices under the Federal Insecticide, Fungicide, and Rodenticide Act (FIFRA). EPA
Establishment Numbers are noted on the label.
Any references to disinfection and disinfecting are referring generally to the reduction of pathogenic
bioburden and are not intended to refer to any specific definition of the term as may be used for other
purposes by the U.S. Food and Drug Administration or the U.S. Environmental Protection Agency.
The CounterAct device can produce small amounts of ozone during regular operation. When designing
the system, local regulations must be reviewed to ensure system compliance given the volume of the
space, characteristics of ventilation, access, and other factors.
The device may be used when humans are present but it is not intended to be used on humans, to
treat human disease, or otherwise be used as a medical device.
Warning! If not avoided, the following could result in death or serious injury.
• The pathogen-reducing efficacy of Christie CounterAct products with patented Care222
technology and their use in occupied spaces is dependent on proper installation and operational
specifications, in accordance with American Conference of Governmental Industrial Hygienists
(ACGIH) guidelines.
• UV-C HAZARD! UV-C emitted from this product. Avoid eye and skin exposure to the unshielded
product. Follow all installation and operation instructions.
• Christie CounterAct products with patented Care222 technology are not for use as or for medical
devices.
Caution! If not avoided, the following could result in minor or moderate injury.
• This equipment is designed for use with germicidal lamps or UV sources and must be installed in
compliance with competent technical directions to prevent the user's eyes and bare skin from
exposure to harmful UV or optical radiation.
• Mount the product in locations and at heights not readily subjected to tampering by
unauthorized personnel.
• Do not install this product in a dwelling.
Introduction
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Copyright © 2021 Christie Digital Systems USA, Inc. All rights reserved.

Patented Care222 UV lamp safety precautions
Read all safety and warning guidelines before handling the patented Care222 UV lamp.
Warning! If not avoided, the following could result in death or serious injury.
• PERSONAL INJURY HAZARD! Eye damage may result from directly viewing the light produced by
the lamp in this product. Always turn off the lamp before performing maintenance or service.
Caution! If not avoided, the following could result in minor or moderate injury.
• HOT SURFACE HAZARD! Do not touch the lamp module during operation.
• HOT SURFACE HAZARD! Allow lamp sufficient time to cool before handling.
• SHOCK HAZARD! Always turn off power before performing lamp module maintenance.
• FIRE HAZARD! Keep all flammable items, such as paper or cloth, away from the lamp module.
• Use protective eye wear and gloves when handling the lamp module.
• Do not drop, hit, use force, or scratch the lamp module.
• Do not disassemble or modify the lamp module.
• Use only mercury-free UV lamps sold by Christie (P/N: 174-006107-XX).
Service and maintenance guidelines
Read all safety and warning guidelines before maintaining or servicing the device.
Warning! If not avoided, the following could result in death or serious injury.
• SHOCK HAZARD! Disconnect the product from AC before installing, moving, servicing, cleaning,
removing components, or opening any enclosure.
• ELECTRICAL and BURN HAZARD! Use caution when accessing internal components.
• PERSONAL INJURY HAZARD! Use caution when servicing the lamp to avoid the risk of personal
injury.
Caution! If not avoided, the following could result in minor or moderate injury.
• Always connect the ground or earth first to reduce shock hazard.
• This Christie product must be serviced by Christie qualified technicians.
Product labels
Learn about the labels that may be used on the product. Labels on your product may be yellow or
black and white.
General hazards
Hazard warnings also apply to accessories once they are installed in a Christie product that is
connected to power.
Fire and Shock Hazard
To prevent fire or shock hazards, do not expose this product to rain or moisture.
Do not alter the power plug, overload the power outlet, or use it with extension cords.
Do not remove the product enclosure.
Only Christie qualified technicians are authorized to service the product.
Introduction
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Copyright © 2021 Christie Digital Systems USA, Inc. All rights reserved.

Electrical Hazard
Risk of electric shock.
Do not remove the product enclosure.
Only Christie qualified technicians are authorized to service the product.
Warning! If not avoided, the following could result in death or serious injury.
Electric shock hazard. To avoid personal injury, disconnect all power sources before
performing maintenance or service.
Electrocution hazard. To avoid personal injury, always disconnect all power sources
before performing maintenance or service procedures.
Harmful ozone hazard. To avoid personal injury, follow installation and operating
instructions.
UV-C hazard. To avoid eye or skin exposure to unshielded product, follow installation
and operating instructions.
Caution! If not avoided, the following could result in minor or moderate injury.
Hot surface hazard. To avoid personal injury, allow the product to cool for the
recommended cool down time before touching or handling for maintenance or
service.
Notice. If not avoided, the following could result in property damage.
General hazard.
Mandatory action
SHOCK HAZARD! Disconnect all power sources before performing maintenance or service
procedures.
Consult the service manual.
Electrical labels
Indicates the presence of an earth ground.
Introduction
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Copyright © 2021 Christie Digital Systems USA, Inc. All rights reserved.

Additional safety hazards
Caution - Risk of Personal Injury
Personal injury may result if the equipment is installed in a
dwelling. Do not install the equipment in a dwelling.
Warning - Risk of Personal Injury
Eye damage may result from directly viewing the light produced by
the lamp in this equipment. Always turn off the lamp before
performing service.
This equipment is designed for use with germicidal lamps or UV
sources and must be installed in compliance with competent
technical directions to prevent the user's eyes and bare skin from
exposure to harmful UV or optical radiation.
Requirements for safe installation and operation of the product are
the following:
• Single-lamp mode: 6.7 m (22 feet) to 8.5 m (28 feet)
• Dual-lamp mode: 8.5 m (28 feet) or greater
• Suitable for operation in ambient temperatures not exceeding
40°C (104°F)
• Suitable for dry locations IP20
• Use only mercury-free UV lamps sold by Christie (P/N:
174-006107-XX).
LAMP (RISK GROUP 3) UV-C HAZARD! To avoid eye or skin
exposure to the unshielded lamp, follow installation and operating
instructions. Once the lamp is integrated into CounterAct and
installed according to this guide, CounterAct performs according to
Risk Group Exempt levels.
CounterAct overview
CounterAct is a commercial UV disinfection fixture containing Ushio Inc.’s patented Care222® lamps
that emit far-UVC 222nm light, shown to significantly reduce surface pathogens in occupied and
unoccupied indoor spaces. Care222® is based on far-UVC germicidal technology that may also be used
around people and it is the only product with a proprietary filter that prevents longer UVC wavelengths
from being emitted.
The CounterAct devices are installed in the ceiling throughout a space. The light spreads out in a fixed
cone size. Therefore as the ceiling height increases or decreases the output power must be adjusted
up or down respectively. The lamps cannot be dimmed and are only capable of being in the fully on or
off state. Operating modes for CounterAct comply with the UV Threshold Limit Values (TLV) outlined
by the American Conference of Governmental Industrial Hygienists (ACGIH). The TLV is measured as a
time-weighted average for a conventional eight-hour workday.
Key features
Understand the important features of CounterAct.
• Ushio Care222® B1 lamp module
Introduction
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Copyright © 2021 Christie Digital Systems USA, Inc. All rights reserved.

• BLE Mesh communication technology
•Android control application
• Central power coupler for easy servicing
• Three-finger hold design for single-handed service
• Flexible power input options
• LED status indicator
Technical support
Technical support for Christie Cinema products is available at:
•[email protected]
• [phone]
• Christie Professional Services: [phone] or [email protected]
Technical support for Christie Enterprise products is available at:
• North and South America: [phone] or [email protected]
• Europe, Middle East, and Africa: [phone] or [email protected]
• Asia Pacific ([email protected])
• Australia: [phone] or [email protected]
• China: [phone] or [email protected]
• India: [phone] or [email protected]
• Japan: 81-3-3599-7481
• Singapore: [phone] or [email protected]
• South Korea: [phone] or [email protected]
• Christie Professional Services: [phone] or [email protected]
Introduction
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Copyright © 2021 Christie Digital Systems USA, Inc. All rights reserved.

Installation and setup
Learn how to plan, install, and setup CounterAct.
Site requirements
To safely install and operate CounterAct, the installation location must meet these minimum
requirements.
Physical operating environment
Item Requirement
Operating environment
Ambient temperature 0°C to 40°C (32°F to 104°F)
Ambient humidity 10 to 85% relative humidity (non-condensing)
Altitude 0 to 2000 meters (6550 feet)
Non-operating environment
Ambient temperature -10 to 60°C (14 to 140°F)
Ambient humidity 10 to 90% relative humidity
Power requirements
Learn the power requirements for CounterAct.
Parameter Requirement
AC input—UL version
Rated voltage 120 VAC maximum, single-phase
Frequency 50/60Hz
Rated current 0.5 A maximum
Maximum power draw 45 W
AC input—CE version
Rated voltage 220-240 VAC, single-phase
Frequency 50/60 Hz
Rated current 0.23 A maximum
Maximum power draw 45 W
DC input version (use only with a Class 2 power unit)
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Copyright © 2021 Christie Digital Systems USA, Inc. All rights reserved.

Parameter Requirement
Rated voltage 24V
Rated current 1.5 A
Maximum power draw 36 W
Tools and components required
The following tools are required to install CounterAct.
Tools required
• Phillips screwdriver
• Magnetic screwdriver (provided with the product)
• 2.5 hex key
• T20 Torx tamper-proof screwdriver
• Drill
• Hammer
• Level
• Tape measure
• Ceiling and ceiling tile cutter
• Pencil
• UIT240 light meter for 222NM
Components required
• Load wires
• Self-drilling screws ST4.2X25 (ISO 15481-1999)
• 12.7 mm (1/2 inch) flexible metal conduit and fitting or cable gland
Safe access to the ceiling is required.
Optional accessories
The following accessories are available for the CounterAct:
• Receiver box with IEC plug—black (P/N: 174-102104-XX)
The IEC receiver box assists with setup prior to installing the unit in the ceiling, bench top testings,
and troubleshooting.
Use only the attachments and/or accessories recommended by Christie. Use of others may result in
the risk of fire, shock, excessive UV exposure, or personal injury.
Installation and setup
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Copyright © 2021 Christie Digital Systems USA, Inc. All rights reserved.

Tablet recommendations for CounterAct
Configure
The CounterAct application must be configured using at least one of the following tablets: Samsung
Galaxy™ Tab A 8” or Galaxy™ Tab A 10.1".
Getting to know your device
Understand the main components of CounterAct and how to insert and remove the disinfecting
module. before you begin your installation
Product components
Identify the main components of CounterAct.
ID Component Description
A Receiver box Provides electrical power and a quick mounting interface to the
disinfecting module.
B LED status indicator Indicates the status of the device (on page 39).
C Disinfecting module Contains the ultraviolet lamps modules.
D Locking pin access Secures the disinfecting module to the receiver box.
E Ultraviolet lamp module Emits far-UVC 222nm light to reduce pathogens.
F Locking/unlocking indicator Indicates the locking and unlocking rotation direction for the
disinfecting module.
G Multi-function button Provides three functions:
Installation and setup
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Copyright © 2021 Christie Digital Systems USA, Inc. All rights reserved.

ID Component Description
• Manually wakes up the module from Stealth mode or switches
to Standby from current operational mode if pressed less than
5 seconds.
• Starts a manually activated disinfection cycle if pressed for
more than 5 seconds and less than 10 seconds and if manual
disinfection is enabled in the room.
• Performs a factory reset and pairing if pressed for longer than
10 seconds within five minutes after start up.
H Three-finger hold holes Provides hand holds to mount the disinfecting module to the
receiver box.
Inserting the disinfecting module in the receiver box
Insert the disinfecting module in the receiver box and lock the device in position.
1. Place the disinfecting module in the receiver box by aligning the slots on the side of the
receiver box and the disinfecting module.
2. Hold the disinfecting module and turn the disinfecting module clockwise to engage.
A Lock
B Align line
C Start line
D Lock line
E Unlock
Installation and setup
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Copyright © 2021 Christie Digital Systems USA, Inc. All rights reserved.

3. Insert the magnetic driver in the locking hole and rotate the locking pin clockwise to set in the
locked position.
4. Once the locking pin is engaged, check to ensure you cannot rotate the disinfecting module
counterclockwise and remove it.
Removing the disinfecting module from the receiver box
Remove the disinfecting module from the receiver box to replace lamps.
1. Disable power to the system.
2. Insert the magnetic driver in the locking hole and turn the locking pin counterclockwise to
release it.
Installation and setup
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Copyright © 2021 Christie Digital Systems USA, Inc. All rights reserved.

3. Hold the disinfecting module and turn the disinfecting module counterclockwise (20° rotation)
to disengage it from the receiver box.
4. Remove the disinfecting module from the receiver box by pulling the module straight down
(assuming the receiver box is mounted flush with the ceiling).
Installation and setup
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Copyright © 2021 Christie Digital Systems USA, Inc. All rights reserved.

Workflow: Installing and setting up CounterAct
Identify the recommended order for installing and setting up the components of the CounterAct
system.
1. Plan the layout and power for the site (on page 18).
2. Install the CounterAct application on a tablet.
3. Log into the CounterAct application (on page 20).
When the application is first installed, it prompts you to create three accounts (installer,
administrator, and user).
4. Enter registration information for the end user (on page 20) to be used when CounterAct
devices are registered.
5. Determine if you want to pair the devices before or after installation.
•Before installation—Pair individual devices now before installing the receiver boxes (on
page 40). Pairing one device at a time avoids confusion between devices.
•After installation—Pair multiple devices at the same time after installing the receiver
boxes (later in step 9c). When pairing devices after installation, ensure all the MAC
addresses are recorded in advance to distinguish the devices. Use the provided sticker
with the MAC address.
6. Ensure the power is turned off at the source.
7. Install the CounterAct receiver boxes.
a) Connect to power (on page 21).
b) For pendant and ceiling surface mounting, remove the metal casing (on page 23).
Installation and setup
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Copyright © 2021 Christie Digital Systems USA, Inc. All rights reserved.

c) Mount the receiver boxes in the ceiling and install the disinfecting modules in the receiver
boxes (on page 27).
8. Turn on power at the source.
When the disinfecting modules are inserted in the receiver box and power is on at the source,
the modules are automatically powered on and start flashing red indicating the modules are
not connected to a network.
9. In the CounterAct application:
a) Log into the CounterAct application (on page 20).
b) Create a room (on page 40).
c) Pair multiple devices in the application (on page 40).
When pairing devices after installation, ensure all the MAC addresses are recorded in
advance to distinguish the devices.
d) Add the devices to the room (on page 41).
e) Configure the scheduler (on page 41) to determine when you want disinfection to occur.
10. When all the devices are installed, configured, and turned on, run the devices in Disinfection
mode and using a meter, verify the optical power output (on page 41) are below the ACGIH
Risk Group Exempt levels for the space.
When Disinfection mode is not on, the device is in Standby mode.
Planning the layout and power of the site
Planning the site can help determine the installation position and power to help facilitate pairing and
configuration work.
Christie strongly recommends planning out the site before arriving at the site for installation.
1. Make a plan of the installation position for each device.
For example, the site plan should show the planned location of all the devices.
2. Make a plan for the power to be used at the site.
Planning the installation height
Plan the installation height for CounterAct.
The mode lamp mode the device will be run in depends on the installation height:
• Installed in a ceiling with a minimum height of 6.7 m (22 feet) to 8.5 m (28 feet)—Single-lamp
mode
• Installed in a ceiling with a minimum height of 8.5 m (28 feet)—Dual-lamp mode
Below 6.7 m (22 feet) this model of the device should not be used. Contact Christie Sales for options
suitable for installation in ceilings below 6.7 m (22 feet).
Installation and setup
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Copyright © 2021 Christie Digital Systems USA, Inc. All rights reserved.

# Description Single-lamp mode Dual-lamp mode
A Distance above the floor
which the power
measurements must be
below 0.76uW/cm2
2.1 m (7 feet) 2.1 m (7 feet)
B Installation height of the
CounterAct device
6.7 m (22 feet) to 8.5 m (28 feet) 8.5 m (28 feet) or greater
Setting the lamp mode
CounterAct is equipped with two Care222 B1 lamp modules and can operate in single-lamp or dual-
lamp mode.
Caution! If not avoided, the following could result in minor or moderate injury.
• This procedure must be performed by a qualified installer.
• Single-lamp mode—Runs one lamp at a time when disinfecting and intelligently equalizes the
operating hours for the two lamp modules. CounterAct must be installed in a ceiling with a
minimum height of 6.7 m (22 feet) to 8.5 m (28 feet).
The estimated lamp replacement cycle for CounterAct operating in single-lamp mode is double
to the lamp replacement cycle operating in dual-lamp mode.
• Dual-lamp mode—Runs both lamps when disinfecting. CounterAct must be installed in a ceiling
with a minimum height of 8.5 m (28 feet).
To ensure safety redundant circuitry exists, CounterAct has two lamp mode switches. The following
image shows the position of the switches (on the reverse side of the Care222 label).
Installation and setup
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Copyright © 2021 Christie Digital Systems USA, Inc. All rights reserved.

1. To operate CounterAct in single-lamp mode, move both lamp mode switches to the 1L position.
2. To operate CounterAct in dual-lamp mode, move both lamp mode switches to the 2L position.
CounterAct Configure automatically adapts with the setting of the Disinfection mode.
You cannot position one lamp mode switch in the 1L position and the other in the 2L position. The
software displays a Lamp Setting error.
Registering CounterAct
When the CounterAct application is first installed,, the product must be registered.
1. Open CounterAct Configure.
The application prompts you to create three accounts: installer, administrator, and user.
2. Create the installer, administrator, and user accounts.
3. When prompted, enter the warranty details and agree to the terms and conditions.
If the device is connected to the internet, the contact and location details are recorded. The
registration is processed later using this information.
4. Log into CounterAct Configure (on page 20) with the account you want to use to complete the
installation.
Each time the CounterAct Configure connects to a room it checks if all the devices are registered.
If not all the devices are registered, CounterAct Configure tries to register the unregistered devices. If
no internet connection exists, it prompts you to register the devices by connecting the tablet directly
to the internet or through an alternative process.
Logging into CounterAct Configure
Log into the CounterAct Configure application to manage the room and fixtures.
1. Open the CounterAct Configure application.
2. Enter the username.
3. Enter the password.
4. Select Log in.
Installation and setup
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Copyright © 2021 Christie Digital Systems USA, Inc. All rights reserved.