Cincinnati Bell CBQ2 MINERVA User manual

CBQ2-2015 – MINERVA

CONNECTED

Fioptics Voice 25
Voicemail 25
Calling Services 26
Support 27
Troubleshooting 28
Collection and Use 29
TV and Internet Legal 30
Contact Us 39
Welcome to Cincinnati Bell and thank you for choosing us. Using the
very best in advanced network technology, we’re able to bring you all
the entertainment, information and communication you need at the
speed of light. This book has been created to give you a glimpse of
what your new Cincinnati Bell products can do for you.
Fioptics TV
Cincinnati Bell’s Digital TV service delivers more than 410 channels,
HD, digital music channels, DVR service and On Demand. There’s
incredible entertainment everywhere you turn.
Fioptics Internet
You can enjoy download speeds up to 1 Gbps. Even during peak times,
your Internet connection is hands down the fastest in town.
Fioptics Voice
We have more than 14 unique calling services to meet your needs and
plans that allow you to call anywhere, anytime in the United States.
Bundles
Our services are all great on their own. But when you bundle them
together, the convenience and savings you get are unbeatable.
Thanks again for choosing Cincinnati Bell. We’re happy to have you as
a new customer and look forward to providing you with exceptional
services.
Sincerely,
Michael Morrison, Director, Fioptics Services
Fioptics TV 3
Remote 4
Set-Top Box 5
Interactive Program Guide (IPG) 6
Guide 7
Reminders 8
Autotune Event 9
My Recordings (DVR) 9
Whole Home DVR 11
Restart TV 11
CatchUp TV 12
Favorites 12
Apps and Widgets 13
Fioptics Mail 14
On Demand 14
Mosaic 14
Settings 15
Parental Controls 15
Themes 16
Fioptics TV App 17
Fioptics Internet 20
Wireless Networking Equipment 20
Email Setup 22
Backup & Storage 23
Internet Security 24
2

HD
Enjoy a theater experience without leaving home! You’ll have access to
nearly 120 popular HD channels for FREE, including:
◾National Geographic HD
◾ESPN HD
◾HGTV HD
◾CNN HD
If that’s not enough, you can add even more HD programming with our
Premium Tier.
On Demand
Thousands of new movies and shows at your fingertips with Fioptics On
Demand! Binge watch old series or catch last week’s episode with setting
the DVR.
◾Free On Demand
◾Movies On Demand
◾Kids On Demand
◾Premiums On Demand
Whole Home DVR
Record your favorite program and watch it in any room of the house!
Bookmark your program so you can start watching it in one room and then
pick up the rest in any room.
◾Record 3 shows while watching something you previously recorded
◾Record the shows you like by genre, actor or director
◾Record an entire season of your favorite series
Premium Channels
From blockbuster movies to original comedy, premium channels provide the
best in entertainment.
◾HBO
◾Cinemax
◾Showtime
◾The Movie Channel
◾Starz
◾Encore
Sports
You are always in the game with Fioptics TV. There is no need to miss a
minute of action, no matter what sport you enjoy. For even more sports
content, add the Fioptics Sports Package.
◾NFL Network ◾MLB Network ◾NHL Network and more!
International
With the Spanish Tier, enjoy the most popular Spanish-language channels,
including a variety of movies, music, sports and children’s entertainment.
◾Mun2
◾Cine Mexicano
◾Telemundo
◾ESPN Deportes
◾Discovery en Español
◾Discovery Familia, and more!
Cincinnati Bell provides a variety of options for Indian programming.
◾Zee TV
◾Star One
◾Star India Plus
◾Star India Gold
Fioptics TV entertainment wherever you turn
Get an almost endless array of entertainment right at your fingertips. Movies, music, sports, news, documentaries, kids’ programs—plus plenty of
programs in the unrivaled beauty of HD at your command using On Demand.
3

FEATURES OF YOUR REMOTE
LIST Access and manage DVR recordings.
MENU Display links to your Guide, Favorites,
Recordings, Channel List, Video on Demand,
Search and Self Care.
GUIDE See TV Listings for the current time.
DAY +/– Jump ahead or back 24 hours in TV Listings.
ARROWS Navigate through the program guide and
menu screens. Press the up arrow while watching TV
to access menu options.
ABCD Use as shortcuts to access additional features
available for set-top box menu screens, program
guide and interactive applications.
NUMBERS Press channel numbers to directly tune
to a channel.
Switch input mode to alphabet input.
LIVE Jump to live TV when using DVR.
DVR CONTROLS Control On Demand
and DVR, where available.
EXIT Return to watching television.
INFO View current program
information and preview the program
coming next.
OK Confirm highlighted selections
or press while watching Live TV to
access the side bar menu.
ON DEMAND Directly access On
Demand movies and TV programs.
CH +/– Change channel to the next
higher or lower channel.
LAST Return to previous channel or
menu when viewing the guide or menu.
#Change the aspect ratio (4:3 or
16:9) on set-top box.
PROGRAMMING
INSTRUCTIONS
During installation, your
Cincinnati Bell technician
programmed your
remote. If your remote
control stops working
with your set-top box,
remove any obstructions
between the remote and
set-top box, press
and try again.
If that doesn’t work, you
can re-synchronize the
remote by pressing
+ for 3 seconds.
If you have a different remote or you would like
to find programming codes to program your
remote control to other devices (TV, DVD Player,
Etc.) please visit, www.urcsupport.com
4

HOOK UP YOUR SET-TOP BOX
Chances are one of our top-notch technicians already installed your Fioptics TV service for you. In case you decided to install it yourself or if you choose to
move your TV equipment to another spot in the room, the diagram below spells out how to connect the appropriate cables. You will need a separate set-top
box for each TV on which you wish to receive digital services. In order to receive HD programming, you must have an HD set-top box.
Video
Audio
L/R audio
connection
Digital audio
optical connection
Digital audio
coaxial connection
Component video
connection HDMI connection
Component video
connection HDMI connection
Cable in
HDTV
Cable in
HDTV or
AV Receiver
QUICK TIP
If your set-top box does not turn on, it may be updating. Wait a
few minutes and try again. If that doesn’t work, check that the
power cord is plugged in and the outlet is working.
When connecting the video cables, you can use either HDMI
or Component. Do not use both at the same time.
OR
5

On Demand: Access video on demand movies and TV programs
Settings: Set parental controls, block channels, change
themes, and access hardware settings
My Account: Access rented/suspended on demand programs,
purchased PPV events, scheduled reminders, and Fioptics Mail
messages
Search: Search Live TV, Catchup TV, DVR, and Video on
Demand programs. Searches are based on the title, director,
and actor names
Menus
Menu Icons
Guide: Detailed listings of program information
DVR: Access recorded programs, upcoming recordings, and
series priorities
CatchUp TV: Watch missed programs that are from up to 3
days prior
Favorites: Set favorites for personalized guide filters
Apps: Access Picasa and YouTube applications
Widgets: Access Weather, Finance, News, Stocks, Sports, and
Twitter
YouTube App: Access YouTube directly from here
ACCESS YOUR INTERACTIVE PROGRAM GUIDE (IPG)
Main Menu
The Main Menu gives you access to all of your features, settings and
applications.
ፘPress to access the
Main Menu
ፘTo navigate the options, use
the ◀▶ arrows
ፘTo select a highlighted item,
press
ፘTo return to watching TV,
press
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Guide
Access a list of channels and programming currently available.
◾Press
◾Use the ◀▶
▼▲ arrows to
view additional channels
or times
ፘPress on highlighted
selection to access the
program or channel
ፘTo exit the guide and view
current program, press
ፘPress again to cycle
through channel filters
(All channels, Subscribed
channels, SD channels,
Favorites). After last filter,
press again to close
the guide
Use ◀▶
▼▲ arrows, page
+ / -, or day + / - buttons
to scroll through the guide’s
channels and times
ፘPress once to tune to a
currently playing channel
and keep the guide up
ፘPress twice to tune to a currently playing channel and close the guide
Info Bar
View a brief description of the program you are currently watching and see
what is coming up next. Also, surf through the other channels to see what
is currently playing and what will be coming up next.
◾Press
◾Use the ▼▲ arrows to
preview other channels
◾Press to switch to the
channel that is currently
displayed
◾To return to watching TV,
press
QUICK TIP
Guide will reopen on the last filter it was closed on – if you have
difficulty finding a channel, please verify the guide is set to ALL
channels.
7

You can also set a reminder simply from the Info Bar by using the ◀▶
arrows to locate program you wish to be reminded for.
ፘPress on highlighted
program
ፘSelect Set Reminder
ፘPress
ፘThe reminder indicator will
appear in the guide
Cancel a Reminder
◾Press
◾Press on highlighted
program
◾Select Cancel Reminder
◾Press
Reminders
The reminder will appear on screen to tell you when your program is about
to begin, it can be set to notify you 1, 2 or 5 minutes in advance.
(Note: The reminder will only appear if you are tuned to another channel.)
ፘWhen the reminder
appears, press to tune
to your program.
ፘWhen the reminder
appears, you must first
press the then press
to tune to your program
Setting a Reminder
◾Press
◾Press on highlighted
program
◾Select Set Reminder
◾Press
◾The reminder indicator will
appear in the guide
QUICK TIP
You can cancel a reminder simply from the Info Bar by locating
the program you wish to be reminded for and following the above
instructions.
8

Autotune Event
Along with the option to set a reminder, you are also able to set your box to
autotune to your programs. When you schedule an autotune event, the set-
top box will automatically tune to the channel at the scheduled time.
When the autotune is about to tune to your program, an alert will pop up on
the screen asking if you would like to confirm, press
Setting an Autotune
ፘPress
ፘPress on highlighted
program
ፘSelect Set Autotune
ፘPress
ፘThe autotune indicator will
now appear in the guide.
Cancel an Autotune
ፘPress
ፘPress on highlighted
program
ፘSelect Cancel Autotune
ፘPress
My Recordings (DVR)
Record Program
There are multiple ways to record a program. Any of the following options
allow you to record a single program to view at a later time:
From the Guide or while watching a live program:
◾Press once to establish
a one-time recording
ፘPress twice to establish
a series recording
ፘYou can also, press on
a program and choose to
record one-time or series
Establish a Series Recording:
ፘWhile watching a program,
press
ፘSelect Record Series
9

Access Recorded Programs
ፘPress
◾Find the recording you want to watch, using the ▼▲ arrows
◾Press
◾Select Play Recording
◾Press
Manage Recorded Programs
To stop a recording:
ፘWhile watching a recording,
press
ፘSelect Stop Recording
To delete/cancel a recording:
ፘPress
ፘSelect Recordings
ፘPress
ፘHighlight the program you
wish to delete, press
Pause, Rewind, and Fast Forward
To pause and play your current program:
◾Press during a show that you are watching to stop the program
◾Press when you are ready to tune back in
Rewind to watch something you may have missed:
◾Press to go back and see what you have missed–you will be able to
rewind back to when you started watching
◾Press up to 4 times to rewind faster or slower
◾Press when you have reached your desired destination
Fast forward to catch back up to live TV:
◾Zip through the commercials or the parts you have seen by pressing
up to 4 times to go forward faster or slower
◾Press when you have reached your desired destination
Note: These features can only be used from the DVR set-top box. These
features are only enabled on DVR recordings on non-DVR boxes.
QUICK TIP
If you experience pixelation or freezing, please wait a minute. If the
problem persists, reset your set-top box or turn off all unused boxes in
your house.
10

Whole Home DVR
ፘWhole Home DVR allows
users to access and setup
recordings from HD set-top
boxes. In order to utilize
Whole Home DVR, you must
have a DVR and at least
one other set-top box and
subscribe to Whole Home
DVR service.
Record Program
Record from Interactive Program Guide
◾Press
◾Highlight the program that
you would like to record,
press once
Accessing Recorded Programs from a non-DVR box
◾Press
◾Select DVR, press
◾When accessing recordings from the client box, you will notice programs
will have a “home” icon next to it. This indicates the program is Whole
Home DVR and can be watched on any of your devices.
Restart TV
Go back to the beginning of a show that’s already in progress with Restart
TV. To access Restart TV tune to a channel that has this feature available.
While watching a program
ፘPress
ፘNavigate to Restart
Program, press
ፘFrom the Guide
ፘNavigate to Restart
Program
ፘPress
To stop a Restart TV program
ፘWhile watching a program,
press
QUICK TIP
Restart Programs will be highlighted in “GRAY” on the Guide, letting
you know this channel is able to use Restart TV.
11

CatchUp TV
CatchUp TV allows you to access a program that aired within the past
three days even if you forgot to record it! Never miss your favorite show
again with CatchUp TV.
ፘFrom the Main Menu
ፘPress
ፘNavigate to CatchUp TV
using the ◀▶ arrows
ፘPress
You can now choose to find CatchUp programs with one of the following
options listed below:
ፘchannel
ፘshow
ፘdate
ፘsearch
To stop a CatchUp TV program
◾While watching a program, press
Favorites
Set up all your favorite channels into an easy-to-access list. Don’t hassle
with scrolling through pages and pages of programs just to see what’s on
your frequently accessed channels.
Access Favorites List
ፘPress until Favorites List appears
Create Favorites List
◾Press and navigate to
Favorites
◾Press
◾Highlight CREATE and
press
◾Press in the NAME
field, press CLEAR, then
RENAME, and press DONE
◾Use the ◀▶
▼▲ arrows
to select the channels
you want to add to this
Favorites list, press to
add to list.
◾Select UPDATE
◾Press
12

Widgets
ፘPress
ፘUsing the ◀▶ arrows, select
Widgets
ፘPress
ፘSelect the Widget you would
like to view
ፘPress
Applications and Widgets
Stay connected with the Apps on your Fioptics TV. Watch your favorite
YouTube video or send a Tweet right from your TV. Widgets allow you to get
Weather, News and Stock updates without leaving your show!
YouTube
ፘPress
ፘUsing the ◀▶ arrows,
select the YouTube app
ፘPress
Twitter
ፘPress
ፘUsing the ◀▶ arrows, scroll
to Widgets
ፘPress
ፘUsing the ◀▶ arrows,
select Twitter
ፘPress
Widgets
Widgets are mini-applications made available on your set-top box.
ፘFinance: View brief news stories related to finance.
ፘNews: View brief news stories related to finance.
ፘSports: View brief news stories related to sports.
ፘStocks: View and track stocks.
ፘTwitter: If you have a Twitter account, you can use the Twitter widget to
compose a tweet, view what’s trending, or search a tweet from the Home
Timeline page.
ፘWeather: The Weather widget displays weather information. By default,
it displays local weather based on your zip code.
13

Fioptics Mail
Get the latest updates from Cincinnati Bell including the latest Movies On
Demand, notifications on new exciting features and important information
about your account.
To access your Fioptics Mail
ፘPress , navigate to My
Account, using the ◀▶
arrows, scroll to Fioptics
Mail
ፘPress
Mosaic
View six preselected kids, sports or news channels at the same time in
thumbnail format. Even if you don’t know the name of the program you want
to watch, you’ll be able to recognize it and tune there quickly and easily.
◾Tune to channel 101
(sports), 102 (kids) or
103 (news)
◾Use the ◀▶
▼▲ arrows to
highlight the channel you
are interested in
◾Press to tune to that
channel or press to
return to the previous
channel you were watching
On Demand
◾Press and navigate to
ON DEMAND, press
◾Scroll through categories
on the top of the On
Demand Guide for
thousands of movies and
shows, select a category
◾Press Buy to rent or to
watch for free
Picasa
ፘPress
ፘUsing the ◀▶ arrows select
Apps
ፘPress
ፘUsing the ▼▲ arrows select
Picasa
ፘPress
ፘThe registration screen will appear. From your computer, enter the URL
https://www.google.com/device
ፘEnter the code displayed on your TV screen, select CONTINUE
ፘReview terms, select ACCEPT
ፘYou are now logged in to your Picasa account and have access to My
Albums and Photos
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Settings
With Fioptics TV, you can personalize the Guide theme, create a PIN and
modify certain settings of your Fioptics TV such as Parental Controls and
Channel Block.
ፘAccessing settings
requires you to enter your
account password. The
default account password
if not changed is 1111
Parental Controls
Parental Controls let you decide how your family watches the TV. Parental
controls and channel blocking features allow you to restrict programming
by rating, channel, and content.
To setup parental controls
To access Settings/Parental controls you will have to enter your account
password. The temporary password is 1111.
ፘPress
ፘUse the ◀▶ arrows and
select SETTINGS
ፘPress
ፘSelect PREFERENCES
ፘPress
ፘNavigate to the parental
controls box, and press
to check the box
To access parental control settings
ፘPress
ፘUse the ◀▶ arrows and
select SETTINGS
ፘPress
ፘSelect USERS
ፘPress
ፘSelect Parental Control,
press
From here you can edit based on movie rating, TV rating, unlock timer,
blocked unrated content and additional block specifications. Select Submit,
press
15

Themes
Theme settings, you can change the look of the Guide, there are three
options, Traditional, Transparent and Large Font.
ፘPress select Settings
ፘEnter password
ፘPress
ፘSelect Preferences, using
the ◀▶
▼▲ arrows, navigate
to THEME
ፘPress
ፘBlue arrows will appear, using the ◀▶ arrows, select your theme
ፘSelect Submit, press
ፘPress when box appears. The set-top box will reboot.
A great new added Guide Theme is our Larger Font theme. This allows you
to see a noticeable difference in letter size for easier viewing!
Channel Blocking
ፘPress
ፘUse ◀▶ arrows and select
SETTINGS
ፘPress
ፘSelect PREFERENCES
ፘNavigate to Add:
ፘPress Menu
ፘUse ◀▶ arrows and select
SETTINGS
ፘPress
ፘSelect PREFERENCES to block
ፘNavigate to EDIT to block channels. Navigate to UPDATE
ፘPress navigate to SUBMIT to save the changes.
QUICK TIP
Choose the movie or TV rating you wish to block. For instance, if you
select R, all movies rated R, NC-17, AO, X, XX, and XXX will be blocked.
16

Link to your favorite network’s TV Everywhere
With Fioptics TV, you can quickly link to your favorite TV Everywhere apps
including:
To view all TV Everywhere apps, click on Network Apps from the Fioptics TV
app.
Fioptics TV App a new way to share TV everywhere in your home!
Turn your phone or tablet into a TV!
As a Fiopitcs TV customer, you can watch live TV from anywhere in your
home. Watch your favorite 50 channels on your tablet or smartphone in any
room of your house when connected to your home wireless network!
Plus enjoy these features:
ፘBrowse Channel Guide
ፘSearch for available programming
ፘSet Parental Controls for peace of mind
ፘFilter the guide by your favorites, by category, rating, and more
TV Everywhere is compatible with most Apple and Android devices:
ፘApple iOS iPad
ፘiPad Mini
ፘiPhone
ፘiPod Touch with iOS 7.0+
ፘAndroid Tablets and Smartphones with 4.0+ operating systems
QUICK TIP
Log in once and the Fioptics TV app will remain logged in to your
account unless you log out.
17

Getting Started
Make sure you are connected to your home’s Fioptics WiFi Internet.
Download the Fioptics TV app from the App Store or from Google Play onto
your tablet or smartphone.
To use the Fioptics TV app
ፘLog in using your Cincinnati Bell My Account username and password. If
you do not have a My Account, click Register for an account.
Adding & Managing Devices
Once you have logged into the Fioptics TV app, you will be able to add or
manage your devices. With Fioptics TV, you can have up to five devices
connected at one time. The first time you login, you will need to add your
device
ፘTap the Nickname field and enter a Nickname for that device
ፘTap ADD DEVICE
Watch TV
ፘOnce you have successfully added your device, tap WATCH TV to
continue.
ANDROID APP ON
Download on the
App Store
Guide
Browse the interactive program guide with up to 14 days of programming.
ፘScroll right and left in
guide to view upcoming
programming and to return to
current programming.
ፘTap the timer picker on the
top left-hand side to jump to
a particular date or time.
ፘScroll up and down through
channels in the guide to find
what you would like to watch.
ፘTap a program name to view
the details on that episode. To
view the show, tap the WATCH
button. The WATCH button
will only be present when you
are connected to your home
WiFi network.
18

Live TV
ፘFrom the programming
information page, tap
the WATCH button to
view live TV from the
Fioptics TV app.
ፘClick the arrow in the top
left corner of the screen
to return to the program
information and guide.
ፘYou can also access the guide be pulling up the quick a mini guide at
the bottom of the screen by swiping up using the grab bar which is the
three white lines. This will show what program is currently playing on
all of the channels available within the Fioptics TV App. Just press tap
the image for the show or movie poster and the program channel will
immediately change.
ፘTo set Closed Captioning options, tap the Gear icon on the top right-
hand side. Edit the volume by tapping the volume icon to the left of the
gear.
Network Apps
The Fioptics TV app gives you access to your favorite network
applications, like HBO GO and Fox Now. The Fioptics TV app will link
you to all of the TV Everywhere apps that are available to Fioptics TV
Subscribers.
To view the list of applications you can access with your Fioptics TV app
ፘFor Android devices, tap the
FIOPTICS icon in the upper right-
hand corner and then tap NETWORK
APPS from the list of options.
ፘFor Apple devices, tap NETWORK
APPS at the bottom of the screen.
ፘYou will be presented with a list of
network app icons.
ፘTo open, tap the network you would
like to watch.
If you have already downloaded the
corresponding application onto your
phone or tablet, you will be redirected
to the application. If you have NOT downloaded the corresponding
application, you will be redirected to the app store.
If you access an additional app, such as HBO GO, you will be required
to sign in. Use the email address and password you used to log into
the Fioptics TV app – this will be the same as your Cincinnati Bell My
Account username and password.
QUICK TIP
Visit cincinnatibell.com/fiopticstvapp to find out more information on
the Fioptics TV app.
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